The Maspalomas Princess is located in the south of Gran Canaria in the town of Maspalomas. The hotel's location exudes tranquility. From the hotel a path starts along the ravine of Tirajana that leads directly to the Natural Reserve of the Dunes of Maspalomas, La Charca and finally, to the beach of Maspalomas. It is a very pleasant journey that invites you to take a quiet walk, jog or ride a bicycle. Along the same road you will reach the legendary Maspalomas Lighthouse, one of the symbols of the island, which in turn represents the starting point of Boulevard de Meloneras with its exclusive gastronomic offer and its commercial area.
- Nearest Bus / Metro Stop: Distancia (en metros): 175
- Beach: Distancia (en metros): 1500
- Airport: Distancia (en metros): 35000
- TV lounge: Si
- Kids’ club: Si
- Children playground: Si
- Sun loungers: Si
- Parasols: Si
- programme for adults: Si
- programme for children: Si
- Shop: Si
- Garden: Si
- Mobile phone coverage: Si
- Wired Internet: Pago del servicio directamente en el lugar: No
- Laundry service: Si
- Launderette: Si
- Medical service: Si
- Bicycle storage: Si
- Bicycle hire service: Si
- Hotel safe: Si
- Sun terrace: Si
- Gym: Si
- Car hire: Si
- Currency exchange facilities: Si
- Multilingual staff: Si
- Newspapers: Si
- 24-hour security: Si
- Wi-fi: Pago del servicio directamente en el lugar: Si
- Luggage room: Si
- Late Check-out: Si
- Lift access: Si
- NO Large pets allowed (over 5 kg): Pago del servicio directamente en el lugar: No
- NO Small pets allowed (under 5 kg): Pago del servicio directamente en el lugar: No
- NO Garage: Pago del servicio directamente en el lugar: No
- YES Car park: Pago del servicio directamente en el lugar: No
- Hairdressing salon: Si
- Sauna: Si
- Steam bath: Si
- Massage: Si
- Turkish bath (hamam): Si
- Sport hotels: Si
- Family hotels: Si
- Internet: Si
- Adapted for disabled: Si
- Restaurant: Si
- Spa: Si
- Parking: Si
- TV: Si
- Gym: Si
- Air conditioned: Si
- Disability-friendly rooms: 6
- Year of construction: 1997
- Year of most recent renovation: 2004
- Number of floors (main building): 5
- Total number of rooms: 873
- Half board without drinks: Si
- Full board without drinks: Si
- All inclusive with alcoholic drinks own brands: Si
- Breakfast buffet: Si
- Buffet lunch: Si
- Buffet dinner: Si
- American Express: Si
- MasterCard: Si
- Visa: Si
- 1: 1 , Distancia (en metros): 700
- 2: 2 , Distancia (en metros): 1000
- 3: 3 , Distancia (en metros): 60000
- Internet access: Pago del servicio directamente en el lugar: No
- Wi-fi: Pago del servicio directamente en el lugar: Si
- Cot on demand: Pago del servicio directamente en el lugar: No
- 220V power supply: Si
- Extra beds on demand: Pago del servicio directamente en el lugar: No
- Table tennis: Si
- Aerobics: Si
- Basketball: Si
- Volleyball: Si
- Beach volleyball: Si
- Billiards: Si
- Bocce: Si
- Mini golf: Si
- Tennis: Si
- Darts: Si
- Aqua fit: Si
- Identification card at arrival: Si
- Deposit on arrival: Si
* Pay the service directly to the establishment.
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Based on 2470 reviews
shirley l, Tonypandy, United Kingdom 10/05/2019 Family April 2019
Stayed at the Maspalomas princess for a week with my granddaughter,first impression was good ,staff were a bit hit or miss ,the hotel was lovely and clean ,the pools were lovely especially the heated... >> Read full review
Leanne S, 08/05/2019 Family March 2019
An absolutely perfect first family holiday, thank you.
Wow - please don't be put off by the negative comments this hotel receives - we couldn't quite work out why! I can't fault our experience at all. What a wonderful holiday we had.
We booked via TUI... >> Read full review
194nickh, Woking, United Kingdom 27/04/2019 Solo travel October 2018
My eighth stay at at the Maspalomas Princess
Once again I decided to spend my late resort break at the Princess in Maspalomas. I stay at this hotel because it suits my requirements for this type of holiday, my previous reviews will describe... >> Read full review
Margaret W, 18/04/2019 March 2019
tui trip rip off!
we booked a Gran Canaria Highlights trip at £69 each. We were mis sold the trip. We were told transport was a mini coach, which turned out to be a converted mercedes Vito VAN. we could not sit... >> Read full review
raqueluchi, Las Palmas de Gran Canaria, Spain 18/04/2019 Family April 2019
Love it but needs to reduce plastic waste.
We have now stayed 4 times but each time we only stay for 2 or 3 nights.
The pool area is fabulous for small children with gentle sloping entry into the water. Water is very warm.
We have always... >> Read full review
Susan G, 16/04/2019 Couples April 2019
Just returned from a weeks stay at Maspalomas princess. On arrival we were very impressed by what we saw. Looks can be deceiving. Our room was lovely but we had to pay for wifi, a safe and a fridge... >> Read full review
dinoj170, Ringwood, United Kingdom 14/04/2019 April 2019
Ok for the price, but not TUI Platinum
I will split this review into 3 categories
One pool is very warm which is awesome 30 degrees
The dinner buffet has many choices
There is a local shop really close! Leave out the back... >> Read full review
Friartuck44, 13/04/2019 Family April 2019
Good hotel but,,,,,
Ok, so we now know the hotel is due to close at the end of the month for a full refurbishment. However things they need to improve even when they re-open.
1) on arrival, no staff on to check people... >> Read full review
gilliancartwright, Isle of Wight, United Kingdom 06/04/2019 Couples April 2019
Arrived last night to this 4 star hotel. We were shocked to find we had to pay extra for wi f and fridge and 1 Euro a day for clean pool towels. I have travelled world wide and do not find this... >> Read full review
pd1970, Bexley Kent 04/04/2019 Couples April 2019
Don't stay here even after the refurb
What an experience. You will not find a bad review I have given, I'm half full rather than half empty but this hotel and therefore I can only assume the chain is a joke. It is irrelevant in today's... >> Read full review
theresa s, st leonards on sea 01/04/2019 Couples March 2019
OMG what a relief
Having read a number of reviews we were worried that this hotel was going to be awful. Omg what a relief when we got there and after booking in seeing our large clean room with free fridge and safe... >> Read full review
mazkr501, 01/04/2019 Couples March 2019
Loved it, few minor tweaks
What can i say, we were looking for a last min break away. We popped into a local store and phoned up tui to book our all inclusive holiday last min to fly out the very next morning. The lady who... >> Read full review
183BillS, Edinburgh, Scotland, United Kingdom 29/03/2019 Couples March 2019
Disappointing and not as good as it used to be
My wife and I have been going to this hotel for a number of years but it has gradually been getting worse each year. Almost at the point where we will not be back.
We always go half board to save us... >> Read full review
MartaL2462, 27/03/2019 Family March 2019
Great and very warm swimming pools!
We have just came back from Maspalomas Princess and I already miss this place with every little piece of my heart. We are family of three, with 3 years old son; visited the place in mid March 2019... >> Read full review
Luluharcat, Swansea, United Kingdom 23/03/2019 Friends getaway March 2019
Good and bad
The rooms and hotel interiors are dated and worn but I understand that the hotel is shutting for a refurbishment. The grounds were nicely done with lovely trees, flowers and plenty of pools. The... >> Read full review
Russ S, 20/03/2019 Couples March 2019
Stunning hotel, with great amenities
Have just come back from a beautiful week in Gran Canaria, with a stay at the Maspalomas Princess. It's basically twinned with a reverse sister hotel (The Tabiaba) usually booked for those on a full... >> Read full review
DerekWa741, Ely, United Kingdom 20/03/2019 March 2019
A large imposing 4*+ hotel about to be refurbished, hence its giving good discounts to let the peasants in
Accomodation good with minor scuffs & scrapes. No tea making facilities. Food excellent but you may have to queue if you are not a bit flexible with your timing. The restaurant mostly has tables for... >> Read full review
Helen P, Seaford, United Kingdom 20/03/2019 Couples February 2019
Great hotel on a lovely island
We’ve just had 11 nights at this hotel and we’ve had a great time!
The food is really good, just what you would expect and I don’t really understand what they could have added to the breakfast to... >> Read full review
WestCountryJane, west country 13/03/2019 Couples February 2019
Lovely hotel but watch out for the extras
Huge hotel but easy to find way around. The room was large spot less clean, but the fridge was locked! We didn’t realise we had to pay €20 for 2 weeks use plus a deposit. The same went for the safe... >> Read full review
Aliciacann, Manchester, United Kingdom 12/03/2019 Couples March 2019
The hotel is beautiful and so is the swimming pool area, there are plenty of sun beds. The hotel is so clean and so are the rooms. The food is great although not as much as I thought there should be... >> Read full review
walk_with_wild, 12/03/2019 Couples February 2019
Nice place but disappointed by the hotel.
We stayed here as a couple in February for a week as half board. This is how we would summarise our stay;
- It has a very impressive reception and pool area - it’s a shame this theme did... >> Read full review
rasco81, Goole, United Kingdom 11/03/2019 Couples February 2019
Large, but cosy
Absolutely huge hotel with lovely pools. The loungers are a bit old and saggy, but plenty to go around. Around the pools there are areas to resemble a beach. The rooms are lovely, huge and... >> Read full review
tripaholic94, Hyde, United Kingdom 07/03/2019 Couples February 2019
Having read the reviews got a little nervous of what we twould find.
Reception was a very nice entranc, was greeted by 2 very efficient quick staff, pleasant and informative.
Our room 1063 was... >> Read full review
754clivet, Suffolk, United Kingdom 05/03/2019 Couples February 2019
Would not hesitate to return to this hotel.
For our holiday of one week we went for the half board option and it’s important to bear in mind along with it’s sister Hotel The Tabaiba (fully inclusive) which is a mirror image along side this... >> Read full review
meerkat89, tyne and wear 04/03/2019 Couples February 2019
Platinum standard Never
My wife and I and number of guests arrived at the same time in the afternoon and had to wait while we were all checked in. This took quite a long time as there was only two staff on duty at... >> Read full review
Thomas_hb2, 23/02/2019 Family February 2019
Avoid this hotel!
This seemed as a really good hotel when we arrived. But you have to pay extra for everything. This is the first hotel I've ever visited that charge you for _clean towels_. In addition, they are... >> Read full review
DaveA350PM, Port St. Mary, United Kingdom 20/02/2019 Family February 2019
3 star but 5 if you plan ahead
As the title suggests if you roll up at this Hotel without doing your research then you may come away unhappy but if you do then you can have a genuine five star experience.
Half Board option; The... >> Read full review
Tourist897, Reykjavik, Iceland 19/02/2019 January 2019
A good hotel, that wants to improve for guests :)
All in all we had a nice holiday, and enjoyed the beautiful pool areas. The staff was very welcoming on arrival and throughout our 10 days stay.
Our room was clean with good beds. The room was... >> Read full review
Lisaandjohncurrie, Fareham, United Kingdom 17/02/2019 February 2019
We have just arrived back from a week at maspalomas princess 4 adults and 1 child, we cannot fault this hotel at all, we read a few bad reviews before arriving and were a little worried about it, but... >> Read full review
234Alan234, London, United Kingdom 14/02/2019 Friends getaway February 2019
Como siempre - ding dong ding dong!
This is a large hotel which has a twin, identical mirror image, adjacent to it and as such is quite a substantial complex. The buildings are impressive and well kept; we had a 3rd floor room on the... >> Read full review
SueEvo, Wolverhampton, United Kingdom 12/02/2019 January 2019
Lovely relaxing break
After reading all the negative reviews for this hotel we looked forward to our holiday with trepidation. But luckily we found most of the comments, in our view, were unfounded. The staff were very... >> Read full review
HolidayloverIpswich, Ipswich, UK 11/02/2019 Friends getaway January 2019
Sunshine in January
My friend and I (ladies, mid 60s), have just returned from our 3rd trip to this hotel. I agree that the TUI rating of 5Ts is a little misleading, but we have always been more than happy with most... >> Read full review
Eae68, Derbyshire, United Kingdom 04/02/2019 Friends getaway January 2019
A January week in the sun.
We stayed 4* half board and were on the 1st floor, in room 1038, 250 steps away from the reception, and it was a long walk. The twin bedroom was quite basic, so not much spare space when used as a... >> Read full review
flick_to_go, 25/01/2019 Family January 2019
What a disappointment. 5 TUI Stars? I think not!
On arrival we had to haul our own cases into reception and to our rooms. The wifi was €19 extra a week and there were multiple problems connecting throughout the week and was very slow. There wasn't... >> Read full review
KIRSTENF88, 23/01/2019 Couples January 2019
The main issue here is how TUI rate this hotel...
My partner & I have just returned from a weeks holiday at the Maspalomas Princess Hotel.
We had been debating about whether to come here or not but were swayed when we realised that TUI rated this... >> Read full review
Baswald, South Oxfordshire 21/01/2019 Family January 2019
We stayed here as a party of four for a week of sunshine and rest and what a fabulous hotel.
We had doubts after booking and then reading some negative reviews.
The hotel, the room we had on the... >> Read full review
Happyboy34, London, United Kingdom 20/01/2019 Couples January 2019
My first visit back to this hotel after 10 years.
If you want a clean and friendly large hotel this is for you, the family friendly pools and clean communal areas make for a pleasant stay.
The rooms... >> Read full review
keithp50, Eaton Socon, United Kingdom 20/01/2019 Couples January 2019
The place for you if you love to queue and have chicken nuggets for breakfast
This hotel is marketed by TUI as 5 T Platinum, whoever gave this rating clearly never visited it!
Every meal for 7 nights was preceded by a queue to get into the dining room of between 5-15 minutes... >> Read full review
LondonFood2014, London, United Kingdom 20/01/2019 Couples January 2019
Nice but missing on some small details
I have recently stayed at this hotel and I was quite skeptical about staying in such a big hotel (usually prefer smaller hotels). The hotel is quite nice and the presentation of the communal area is... >> Read full review
jea1558, Monmouthshire, United Kingdom 16/01/2019 Family January 2019
Hotel was fabulous. Had a lovely room Pool was amazing but variation of evening food very poor. On themed nights there was no alternative except Chips. Difficult if you have kiddies Beeakfast was a... >> Read full review
budgiebarrett, Grimsby, United Kingdom 16/01/2019 October 2018
oct 2018 holiday
great hotel good food and spotlessly cleans, bit of a walk to the resort which was the only down side, the pool area and bar was amazing, the food was of a good quality you had to be allocated to a... >> Read full review
Z2470NUinfo, Northamptonshire, United Kingdom 13/01/2019 December 2018
Memorable New Year Eve
We went to this hotel over Christmas, and was there for New Years Eve, and following two days, Our first
impression was that the Hotel did need a make over and was definitely not four star hotel... >> Read full review
stuartbV1925RN, Northampton, United Kingdom 12/01/2019 Couples January 2019
Still one of the best hotels I have ever stayed in.
The staff are amazing and really try hard. Despite some problems that we had ourselves and nothing to do with the hotel, the hotel were highly supportive, ensures that our holiday went well and we... >> Read full review
Kai G, Helsinki, Finland 12/01/2019 Family January 2019
Great pool area. Otherwise a surprisingly unaccomodating hotel.
Maspalomas Princess is a big hotel with little charm or quality of service. There is little clearly negative about it, but I will continue to look next year for a hotel which would at the same time... >> Read full review
Bob F, Southampton, United Kingdom 11/01/2019 Family January 2019
Just returned from spending 7 nghts at the hotel.
Every night there was always a wide selection of food from the buffet, always a different meat option including, steak, lamb, pork and numerous fish... >> Read full review
BDPPK, Lusk, Ireland 09/01/2019 Couples January 2019
Good Hotel but let down by
A good hotel, went half board and the food was of a good standard and variety. But it was let down by the attempt to charge us for tap water with our lunch and poor paid for internet bandwidth. The... >> Read full review
bernhaze123, Southampton, United Kingdom 06/01/2019 Couples December 2018
Lets start with the hotel itsself this is not a 4star hotel its a 3 star at the most i understand that the hotel is about to be completely overhauled ABOUT TIME.The rooms are so outdated lots of... >> Read full review
AdeleA898, Doncaster, United Kingdom 04/01/2019 Family January 2019
3&a half dtars
Ok so we are still here we leave on Sunday been here a week,it isn’t the usual canaries 4 star standard the cleaning of the room is just ok balcony is never touched there must be 50 cigarette butts... >> Read full review
Glynn J, Rawtenstall, United Kingdom 04/01/2019 Couples November 2018
Having stayed in this hotel for a weeks break in November we found the overall impression of this hotel to be very good,just one minor detail which spoils it from earning an excellent review,,,that... >> Read full review
Gary J, Wiveliscombe, United Kingdom 27/12/2018 Couples December 2018
Stayed for a week and found the staff friendly but the chambermaids were a bit slap dash and after 2 days with no shower gell had to go down to reception to order some. We booked half board and had... >> Read full review
jjwLuton, Luton 25/12/2018 Couples November 2018
Very Large Hotel - caters for the "masses" well but totally impersonal
Arrived for a week here in November. Check-in was quick and basic; I opted to pay the extra fee for using a safe in the room. The hotel itself is huge, connected to a hotel of the same size... >> Read full review
TimotiusFinn, Amsterdam, The Netherlands 19/12/2018 December 2018
To see or not to see
The Masapalomas Princess **** 4 star hotel is located in the very beautiful southern part of Gran Canaria near the city of Maspalomas. The first impression is very good. A big beautiful glass modern... >> Read full review
Andy1985p, Nottingham, United Kingdom 12/12/2018 Couples March 2018
Stopped here for our honeymoon great service, great food and rooms were fantastic. Would recommend this hotel to anyone. Only thing I would say is there is two sides to the hotels joined in the... >> Read full review
Marian C, Banbury 12/12/2018 Couples November 2018
Lovely looking hotel but how mean not to provide tea and coffee facilities in the rooms. Nor after dinner in the restaurant.
Also was told off by waitress for taking a small glass of water when... >> Read full review
iaatkinson, Whitley Bay, United Kingdom 10/12/2018 Couples December 2018
Will probably return.
There are a few relatively minor issues that spoil this hotel.
It is a bit tired and worn in places, carpets, soft furnishings, wall coverings have seen better days.
There appears to be extra... >> Read full review
Hilary C, Chichester, United Kingdom 09/12/2018 Couples November 2018
Poor if you are a vegetarian
We stayed November 23 for a week half board. Hotel was fine but no tea or coffee making facilities annoying, as was having to pay for a safe. No iron or ironing board again I would have expected to... >> Read full review
Dan O, 02/12/2018 Couples November 2018
Lovely place however...
Myself and my partner came here for a week to unwind before the Christmas rush. Gran Caneria in a whole is a beautiful place and you really get made to feel at home here. The hotel is ok! It could do... >> Read full review
davidincheshire, cheshire 01/12/2018 November 2018
Lots of good things and a few not so good
We were here 3rd November. Staff friendly and helpful, room was lovely with UK TV! Pool area lovely but lots of trees around the pool which looks nice but blocks the sun. Sun beds quite... >> Read full review
J7950XQdavids, Tamworth, United Kingdom 30/11/2018 Couples November 2018
Here a couple of years ago, could do with a bit of a spruce up. Nothing wrong with hotel just a bit tired. Food in the restaurant ok, plenty of it and hot, all buffet service. The pool cafe quite... >> Read full review
KandA61, Edinburgh, United Kingdom 27/11/2018 Couples November 2018
Just returned from this hotel and though on the face of it, it was very nice, it was very big sharing facilities with its sister hotel next door. Too big for us mainly in the dining room and pool... >> Read full review
misstellithowitis, UK 25/11/2018 Couples November 2018
This is the 'Ryanair' of hotels
Whoever in this hotel decided it was a good idea to lock the empty mini bar/fridge and charge 14 euros per week + a 5 euro key deposit to use it will surely have sounded its death knell. Along with... >> Read full review
dontwant186220, Mansfield, United Kingdom 24/11/2018 Couples November 2018
Second visit. The food was better this time and to a high standard, but a definite lack of vegetables which are important in a diet. Paid full price for excursions that had a 20% offer which I found... >> Read full review
Marie M, 21/11/2018 Couples November 2018
Nothing to moan about here. Excellent hotel. Things not provided like kettle or fridge or iron you can rent. It’s clean, friendly efficient staff, good food. Very happy with service we received... >> Read full review
Alan F, Tiverton, United Kingdom 14/11/2018 September 2018
Fabulous September holiday
We found Maspalomas a wonderfully peaceful and charming resort to spend our Gran Canaria 2018 holiday at. This was our second stay at the Maspalomas Princess hotel since 2007 and we found everything... >> Read full review
Gazz88, London, United Kingdom 12/11/2018 November 2018
Perfect, friendly and cou
This was my first all inclusive trip so i didn't really know what to expect. Upon arrival to the hotel which was exceptionally grandeur, we were welcomed by the very friendly hotel staff. The room... >> Read full review
815traceyb, Widnes, United Kingdom 04/11/2018 Couples November 2018
Visited here on our first break without our teenagers . Thought we had missed half term but seemed some schools still off so more children and teenagers than we had anticipated . Check in was stated... >> Read full review
HarrisonsDad, Leeds, United Kingdom 03/11/2018 Family October 2018
It was the right price for us and nice break but could have been so much better.
Reading other reviews I’m not sure why people keep saying it’s in need of maintenance etc as it’s actually in really good order. The staff all seem to work tirelessly and Iv no issues with them. I do... >> Read full review
Lisajh123, 02/11/2018 Family November 2018
Worst holiday I’ve had
Well where to start. The hotel itself is ok but outdated and in need of some TLC. It’s evident that there has been very little investment as everywhere you look there are broken tiles and things a... >> Read full review
Navigator55733160257, 01/11/2018 Family November 2018
4th visit here
Lovely hotel but the animation team this year are letting down the activities. They used to have lots of people want to take part but we just went to take part in an activity and they said as there... >> Read full review
Roopika G, 25/10/2018 Family October 2018
Good location, a little outdated, left disappointed.
Plus points:The hotel is in a great location a comfortable 20 min walk to maspalomas beach and shops. There are plenty of pools dotted around between the 2 hotels and the complex is very large-great... >> Read full review
Sharon C, 19/10/2018 Couples September 2018
Hotels were fantastic and pool areas were amazing and a lovely man made beach area with a very good all inclusive pool bar.. No issues getting a sun lounger every day. Rooms were a reasonable size... >> Read full review
alexP3123WP, Southampton, United Kingdom 16/10/2018 Couples September 2018
Large and chaotic at times !!
Reception slow to check in on arrival ,large hotel complex next to her sister hotel . Food repetitive through the week . Rooms cleaned daily to a high standard . Resident photographers pestering you... >> Read full review
Departure320834, 13/10/2018 Family September 2018
Great hotel with amazing pools
I have been 2 weeks in Maspalomas Princess hotel with my husband and child between 27.09-11.10.18. We have got the standard room on third floor .The room’s size was standard, just enough ,with... >> Read full review
jack b, Oldham, United Kingdom 10/10/2018 October 2018
Our 4th visit. Some of your reviewers either went to a different hotel or perhaps have some ulterior motive. The place is clean, the food good, the staff efficient and friendly and the pools clean... >> Read full review
JenElle200, Manchester, United Kingdom 06/10/2018 Couples September 2018
I stayed here with my partner from 10th - 24th September on a Half Board basis. When we arrived we were struck by how large the complex is and how well maintained the grounds, gardens and pool areas... >> Read full review
fi0nam2903, Dundee, United Kingdom 29/09/2018 July 2018
Worst Hotel I Have Ever Stayed In - Avoid Avoid Avoid
Filthy rooms, disgusting food, pool area has bird excrement all over the ground, children walking in their bare feet then going into the pool !!!!, unfriendly staff, complained complained but not got... >> Read full review
Iaon1967, Ferndown, United Kingdom 27/09/2018 Couples September 2018
Let me tell you what is not in the brochures
When you arrive it is a very imposing, big modern hotel. From the large 'gates', long drive and huge reception/seating area. There is a lovely fountain outside and when dark, the water appears to... >> Read full review
Jackie P, Bournemouth 23/09/2018 Family August 2018
Lovely family holiday
We stayed at this hotel with my young Grandson and we loved it , rooms nice and clean , food was good , swimming pools amazing .We were half board , but on days we wanted to go out in the evening... >> Read full review
Alicenix666, 20/09/2018 Couples September 2018
Gorgeous hotel. High spec. Room was large and spacious and bathroom clean and large. Food was lovely with a huge variety. Can not fault this hotel though feel we were slightly too young... >> Read full review
Jang116, Sheffield, United Kingdom 16/09/2018 Family September 2018
Just returned from a week's stay.
Myself, partner and grandson aged 8
On arrival our check in was quick and all information given for our holiday
Room was very clean and spacious.
No kettle in the... >> Read full review
Luis T, Carnaxide, Portugal 16/09/2018 Couples September 2018
Second year...Good but NOT so...
This was our second stay in this Hotel (last one in 2017) . As before, service is quite good BUT...this year we were NOT satisfied with several situations that we consider ridiculous for one 4 star... >> Read full review
Emma W, Kent 16/09/2018 Family September 2018
We stayed her for a week, early September. Our advice ignore the negative reviews we had a great time and this was the view of everybody we spoke to.
The hotel is two hotels side by side, but... >> Read full review
lauratompkins93, Kingston upon Thames, United Kingdom 14/09/2018 Couples September 2018
Me and my partner spent a week at Maspalomas Princess and were a bit skeptical after reading all the bad reviews.
We had a fantastic time and the pool area was absolutely beautiful! We spent most... >> Read full review
PJVYorkshire, Lancashire 08/09/2018 Family August 2018
Welcome to the Ryanair of Hotels - Very Poor if you stay Half Board.
We stayed here for 10 nights Half Board 23rd August 2018. Full of hidden extras hence my reference to low cost budget airlines. It seemed as though it was a ploy by the hotel to try and get you pay... >> Read full review
Powerplay U, 31/08/2018 Family August 2018
Sorry to announce to families
We are an open minded family that has travelled all over pursuing all kinds of contries, religions and general ways of life
This hotel is ok on the face of appearance however we struggled terribly... >> Read full review
JoanneandGordon, 26/08/2018 August 2018
Great Place exceeded all expectations.
Having read earlier negative reviews my advice would be ignore them. We were half board, there was a huge selection of food, replenished regularly, the staff were all very pleasant. Room was clean... >> Read full review
Mary H, San Francisco, California 26/08/2018 Family August 2018
Great hotel - rooms big and very clean. All of the pools were super clean and amazing . Staff very friendly and helpful. Tui staff were great with any info that we needed. Food - buffet style always... >> Read full review
adamjdoyle, Chester, United Kingdom 26/08/2018 Family August 2018
Here now and all is fine
Some of these reviews are funny. The hotel is fine, I've not had any issues with queues at bar. Entertainment is plenty but yes it's hit and miss but like someone said we are not paying to go to a... >> Read full review
RJessop, Lincolnshire, United Kingdom 21/08/2018 Family August 2018
Great week away!
Just returned from a one week stay with my family at the Maspalomas Princess. The hotel had great facilities, it was very clean and all of the hotel staff were friendly & helpful. The restaurant had... >> Read full review
eelocol12, Southampton, United Kingdom 21/08/2018 Family August 2018
Arrived back in the UK last night I thought I would write a review. Having throughly read all reviews before our holiday I went with a lot mixed feelings about our up coming holiday. But after... >> Read full review
cllrfionamiller, Washington, United Kingdom 21/08/2018 August 2018
LARGE HOTEL WITH FRIENDLY STAFF
We arrived late on the Monday night, and decided to check out the room and the layout of the hotel. Our safe was big enough to take my workbook and the SLR camera, it was big as our safe at home. We... >> Read full review
Steve H, 19/08/2018 Family August 2018
Non descript week in the sun doesn't disappoint but didn't excite either
Just arrived home after a week in the Maspalomas Princess. Hotel was clean and tidy through out. Cannot fault the cleanliness of the hotel in public spaces or the rooms. Rooms are adequate... >> Read full review
Cleo D, 17/08/2018 Family July 2018
I stayed here with my daughter and my mom in July and it was lovely. There was an incident, but the staff were quick to own up and compensate us and were very, very apologetic. Would 100% recommend... >> Read full review
Wigglypuff, Stoke-on-Trent, United Kingdom 16/08/2018 Family August 2018
Average at best
Went here end of July with the wife and 2 year old for a week all inclusive, on arrival the hotel does look impressive, its 2 hotels combined. After getting settled in to our room we noticed there... >> Read full review
ourkatz3, England, United Kingdom 15/08/2018 Family August 2018
We cannot recommend this Hotel, please read the whole review.
We are on our last day of a 14 day trip to the island. Family of 5. two boys 7 and 8 and an 18 year old daughter. We came to celebrate the end of our daughters A levels. We chose Half Board with... >> Read full review
Sadie B, 13/08/2018 Family August 2018
We stayed here for a week. The air conditioning in this hotel is shocking and The entertainment is poor. However it is clean and the service is good. Great pools and good food. The rooms are pretty... >> Read full review
Lindsay T, 12/08/2018 Family August 2018
Lovely hotel and facilities
We stayed here for a week, mixture of ages from 6 to 66!! We were half board through TUI and decided to upgrade to all inclusive on arrival! So glad we did! There is not much in the area in terms of... >> Read full review
daisynook2, England 12/08/2018 Couples December 2017
Beware the Chocolates
We had a weeks holiday in mid-December 2017 and stayed in a Premier room, where a box of chocolates welcomes you. Two days into our stay we were getting ready to go down for dinner when both my... >> Read full review
Kitty999, Wakefield 11/08/2018 Family July 2018
We booked 12 nights half-board through Tui. Having read a few bad reviews before coming away I was a little nervous but needn't have worried. Hotel was spotless, food was delicious and replenished... >> Read full review
Jaimie353, Devonport, United Kingdom 11/08/2018 August 2018
7 night holiday
A beautiful hotel shared grounds and facilities with Taibia Hotel. 7 night stay Half Board with Daughter and 6 year old Grand Daughter. Buffet Breakfast and Dinner. The food was amazing, cannot... >> Read full review
, 10/08/2018 Family August 2018
We have just come back from a week in this hotel, we couldn't be happier! Family of three with 6 year old. The hotel is very clean and the maids so a fantastic job. The food is excellent we didn't... >> Read full review
lisalizzy80, 06/08/2018 Family July 2018
Would have gave it 5* but....
We were really worried about our stay here after reading previous reviews. In my old job I travelled for 16 years to many hotels and this one really is lovely. I can see why its closing for a refurb... >> Read full review
simon l, Aylesbury, United Kingdom 05/08/2018 Family August 2018
We'd read some of the reviews and felt some concern before we booked, however there was no reason to worry, everything was excellent.
All staff were helpful, attentive and very friendly, from... >> Read full review
Jintana M, 31/07/2018 Family July 2018
Mrs J Matmoontree
We’re stay in Maspalomas princess hotel for a week from 23rd - 30th July 2018. And this is our first time here. When we’re arrive the hotel was wow factor. The stuff was very helpful. And when we’re... >> Read full review
stephen c, Southampton, United Kingdom 30/07/2018 Family July 2018
The maspolomas princess is a stunning hotel,from the way it’s set up etc. there always plenty of sunbeds to go around the five or six pools,then you’ve got the dining area which is plentiful with... >> Read full review
Ester V, 28/07/2018 Family July 2018
The hotel is huge, 6 swimming pools, football court, tennins court, etc lots of activities for all ages and the entertainement is good.
The hotel is in a great location, is easy to catch a bus and... >> Read full review
Lindsayy93, 24/07/2018 Couples July 2018
Lovely HUGE hotel...
When picking this hotel on the tui website i was in two minds when reading the reviews some good some bad! When we arrived at the hotel (2 hotels.. maspalomas princess and tabaiba princess) we went... >> Read full review
rmansell757, Chesterfield, United Kingdom 23/07/2018 Family July 2018
We recently stayed at this hotel for a week (09th July 2018 to the 16th July 2018), our 6th time in Gran Canaria but 1st time at this hotel. Firstly, the room had ants which we reported multiple... >> Read full review
Kat G, 13/07/2018 Couples July 2018
Ideal for all inclusive, or half board but hire a car, bring a kettle, iron and extension lead for more plug sockets!!
Couple, 30s,half board. Arrived about 21:00 and evening meal was just finishing so receptionist told us to store our bags in reception area and will check in properly in a bit, gave us a little card... >> Read full review
Iona1994, 13/07/2018 Couples July 2018
Young couple enjoyable stay for a week
We are a couple in out mid - late 20's and stayed a this hotel for a week and really enjoyed it! We were booked half board but we weren't keen on the evening food so we preferred to go out for meals... >> Read full review
katiestrongx, Leicester, United Kingdom 12/07/2018 Couples July 2018
Brilliant hotel perfect location
Absolutely hit the jackpot with this hotel, you can change half board so you can have lunch instead of dinner, pool was massive never struggled for beds, rooms were huge, modern and clean, €3 Taxi... >> Read full review
Ianjharris, Barry, United Kingdom 11/07/2018 Family June 2018
We’ve stayed in this hotel several times before and always found it very good. However after a gap of a few years, we were extremely disappointed. The hotel has been refurbished so is in a good state... >> Read full review
Cheryl C, 11/07/2018 Couples July 2018
5*cost in a 3*+ hotel
Arrived Friday early evening to wait in a queue , and greeted by 1 receptionist who seemed clueless in what he was doing, then to find out the hidden costs , Fridge, WiFi , Safe which ended up... >> Read full review
krb123726, London, United Kingdom 09/07/2018 Family July 2018
Rude reception staff, basic food and hidden charges!
The food was basic, a couple on our second day mentioned they had seen a cockroach run across the floor in the main restaurant and all staff turned a blind eye.
The reception staff were extremely... >> Read full review
tezzawalsh, Yorkshire, United Kingdom 07/07/2018 Family July 2018
Worst hotel ever it's disgusting
Beautiful looking hotel but I would never come here again the workers are rude there are cockroaches crawling around the resteraunt we are all inclusive the drinks have no alcohol in them so I... >> Read full review
Sophie P, 07/07/2018 Couples July 2018
Just average,nothing special like it used to be
This was around our 5th time at this hotel, this time we decided to come on our honeymoon here as we knew the place well and it’s somewhere we could just come to and relax. The hotel has changed... >> Read full review
Juzlala, 03/07/2018 Family June 2018
If you like to lay in the sun with nothing to do , then this is the hotel for you. If you have children , then think again before booking. There’s nothing much to do here . They have minigolf and... >> Read full review
christine b, Norwich, United Kingdom 03/07/2018 Family June 2018
Arrived tired and met by a fairly large queue at the reception. We checked in and really only told about extra charges ie safe, late check out room, wi fi etc etc.
We were told how to find food, and... >> Read full review
nikricho, 02/07/2018 Family June 2018
Great to be back again!!
We arrived late by private taxi and it is always a long day with a little one .We were welcomed by Alexandra she was great getting us sorted quickly checked in,we found complimentary water in room so... >> Read full review
MrJ747x, Manchester, United Kingdom 01/07/2018 Couples June 2018
Disappointing & average
As soon as you arrive, its 19 euros each for wi-fi, 15 euros for the fridge, more euros for a safe, more euro's for a kettle etc etc. The rooms are average with one mains socket, dodgy wiring and no... >> Read full review
Stown_12, Shoreham-by-Sea, United Kingdom 01/07/2018 Family June 2018
The good, bad and the ugly!
First of all I travelled here with my partner and two year old son. Our initial impressions were good, we checked in quickly and on this occasion the staff were rather helpful, we got to the room to... >> Read full review
noelia1278, Anstruther, United Kingdom 29/06/2018 Family June 2018
The first impression of this hotel was a good one. Everything within the hotel was extremely lovely and spacious and typical of what one would expect from a 4 star hotel but that was where it ended... >> Read full review
reviewEdinburgh, Edinburgh 26/06/2018 Family June 2018
Don’t be put off by the other reviews
We are just back from a week here and we really enjoyed ourselves. I felt extremely apprehensive before arriving mainly due to the reviews on Trip Advisor. We travelled as a family of 3 with a 4 year... >> Read full review
sophgallagher1995, Chichester, United Kingdom 22/06/2018 Couples June 2018
Poor Holiday Destination
DO NOT BOOK
Where to begin, the first thing to see in a hotel is a friendly smile yet we were greeted by reception staff 'Shirley' with a face with an attitude problem. Really rude and bad ways to... >> Read full review
Hayli K, 21/06/2018 Friends getaway June 2018
Awful staff.. don’t book
Ok I have been Gran Canaria 3 times before but thought I would try the maspalomas princess
Here is what’s good
Hotel is gorgeous and the room (a deluxe double room with terrace) was amazing, with... >> Read full review
Lidia B, 19/06/2018 Solo travel May 2018
I visited this beautiful resort at the begging of the may , however few more things should be improved . First of all l find it unacceptable to pay 30 euros to be able to use the wi fi in terms that... >> Read full review
sheilapoole, Bridgend, United Kingdom 18/06/2018 Couples June 2018
Just returned from a week in this hotel. Really nice actually, everywhere is clean. We had a premium room over looking pool area which was lovely with a great balcony. Bathrooms nice and big too. We... >> Read full review
donna n, 13/06/2018 Family June 2018
Visited with family for a tee days was a surprise for them, excellent hotel, food and service fab, plenty of selection of daily food , cleanliness very good , large spacious room , we were in room... >> Read full review
DebbStainsby33, 08/06/2018 Family January 2017
Very disappointed with this 5star hotel. It looks fit for a princess but the food and entertainment were a big let down. The adverts for entertainment look very appealing eg-indiana jones night but... >> Read full review
656clives, Cardiff, United Kingdom 05/06/2018 Couples May 2018
First time in Gran Canaria
On arriving at the hotel there was a WOW factor. Reception area was immaculate. Rooms very good. Pool area is massive but needed new sun brollies and beds. The pool area consisted both concrete and... >> Read full review
Stuart B, 04/06/2018 Couples June 2018
8th trip here in 2 years
So this is the first time I have brought my girlfriend. I have enjoyed every stay here so thought it a really good idea to bring her.
We arrived, were checked in (albeit with a short wait whilst the... >> Read full review
andrewpaul22, Llanelli, United Kingdom 03/06/2018 Family June 2018
Stayed here on the Whitsun week two adults and an eleven year old son, arrived Saturday 9.15pm, still made dinner HB but upgraded the next day to AI for an extra £375 euros...... Still can't make my... >> Read full review
Nick H, Swindon, United Kingdom 30/05/2018 May 2018
Everything with the holiday was brilliant except, the reception staff on the night we check in, the woman that checked us in gave us someone else's information i.e another guest's who was there for... >> Read full review
Thomas B, Milton Keynes, United Kingdom 28/05/2018 Couples May 2018
I have never been a great lover of all inclusive / resort hotels. However on this occasion as it was only for a week we decided to give it a go.
What a very pleasant surprise.
This is an adult only... >> Read full review
debs C, 23/05/2018 Family January 2018
Arrived at 6am to a room with 2 single beds. One sheet was soiled badly. Reception refused to move us until 12 noon. We had had a 10 hr delay so were exhausted and not best pleased. 2nd room was the... >> Read full review
margaretg95, Redruth, United Kingdom 23/05/2018 Family May 2018
Just got back from our holiday. Our third visit to this hotel. I was a bit concerned when I read some of the negative comments about this hotel. As soon as we stepped through the door I started to... >> Read full review
Jo R, 20/05/2018 Couples May 2018
Pleasantly Surprised Enjoyed our Stay
Like a lot of others was concerned after reading the reviews , we stayed here 3 years ago and it was excellent so wasn’t sure what to expect .
The rooms are still the same , spacious and clean and... >> Read full review
Anne H, Weymouth, United Kingdom 19/05/2018 Couples May 2018
Great hotel for a break in the sun
Beautiful hotel, rooms large, well equipped and spotless, general areas likewise. Although a very large hotel, especially when partnered with its interlinked sister hotel, neither the extensive pool... >> Read full review
Bexdisneybex, Essex, United Kingdom 15/05/2018 Family May 2018
Just returned from a week stay here with my 3 year old in the maspalomas princess (the half board side of the hotel) and would recommend it in a heart beat. Food is amazing, huge selection. Rooms are... >> Read full review
Bob D, 11/05/2018 Couples April 2018
Lovely hotel, conveniently located
Slightly concerned over mixed reviews but reassured when a flight companion told us she had been several times before, we arrived with optimism. Twinned with the Taibiba next door in an interesting M... >> Read full review
BRIAN C, Crawley, United Kingdom 03/05/2018 Couples April 2018
Still one of our favourites
Our 4th visit still as good ,location fine about twenty minute stroll to the sea,same time to walk to market on Wednesday and Saturday.room comfortable and clean no kettle but has fridge and safe... >> Read full review
Alfie298, Shifnal, United Kingdom 28/04/2018 Couples April 2018
A twin room was requested but it was a double - a large double so we did not complain - we had a nice view from the balcony and it was very sunny in the afternoon. The room was clean and the cleaning... >> Read full review
Daniela A, 27/04/2018 Solo travel April 2018
I went to Maspalomas on a birthday trip to treat myself and had the most amazing time at this hotel! Decided to stay the most of the time in the resort but walked to the beach once or twice (easily... >> Read full review
Trevor W, Dalkey, Ireland 11/04/2018 Couples April 2018
Lovely airy room
Lovely balcony overlooking swimming pools
Food at an acceptable standard. Dinners quite varied and generally good. Dishes... >> Read full review
zebracoco, Ayr, United Kingdom 10/04/2018 April 2018
Super hotel massively let down by food!
We booked the Tabiaba Princess through Travel Republic, for the 2nd holiday in 6 months through them when we arrived no room available so this trip we were told to go to the Maspalomas... >> Read full review
gary303, St. Albans, United Kingdom 06/04/2018 Couples March 2018
Having just read the last two reviews I felt I had to put the record straight, these two hotel are fantastic the people who posted the bad reviews must have been drunk or on drugs, the food is very... >> Read full review
cazza186299, Southampton, United Kingdom 03/04/2018 Couples March 2018
Not happy !
We arrived at rhe taibiba that we had booked and wer told to go through to the maspalomas princess we joined a very long queue then to be told we were booked in the tabaiba !!?we explained had been... >> Read full review
kat29062014, Aberdeenshire, United Kingdom 01/04/2018 Couples February 2018
Worst Holiday - will never return
This holiday was genuinely the worst holiday I have ever experienced. My boyfriend and I booked a last minute holiday to get some winter sun and chose this hotel based on the TUI rating of platinum... >> Read full review
Elizabeth D, Peterborough, United Kingdom 30/03/2018 Couples March 2018
A delightful surprise!
We approached our holiday with some apprehension having seen some of the poor reviews after we had booked! But now we wonder which hotel some of those reviewers were staying in?!
This is a lovely... >> Read full review
Charlie G, Crewe, United Kingdom 29/03/2018 Couples March 2018
March in the sun
Had a really good week in the sun. Our room was an excellent choice and we maximised the use of the balcony/patio area. We really enjoyed the food and the service was great. The location is a stroll... >> Read full review
John K, Exeter, United Kingdom 27/03/2018 Couples March 2018
It exceeded our expectations
This is the first package holiday that we have been on after years of sorting out all the details for our selves in top quality hotels. We were more than delighted with what we found at the hotel... >> Read full review
smiffy265, Hampshire, United Kingdom 27/03/2018 Couples March 2018
Excellent location fabulous grounds and pools
Stayed here 9/16 march, had read previous reviews and had some reservations but upon arrival late afternoon after a short delay found check in straightforward and found room very easily, we were... >> Read full review
Razzy28, West Sussex, United Kingdom 25/03/2018 Couples March 2018
Not 4 or 5 Star...
Well the weather was the best part of the holiday - we went half board
Loads of extra charges TUI do not tell you!
The hotel is just a cash cow - you have to pay for Wifi, fridge, beach towel... >> Read full review
Ben Letschka, Brighton, United Kingdom 25/03/2018 Couples March 2018
My girlfriend and I stayed here for a week of winter sun. This hotel has a great location, you just follow the canal south to the Dunes and the beach and a similar length walk to the little... >> Read full review
ScubaSueGlasgow, Glasgow 21/03/2018 Family March 2018
Ups and downs averaged out to a reasonable holiday, but wouldn't go back
We booked a family suite for a week in March. I'm not sure whether this is always the case but we got two adjoining rooms so it had loads of space for us including two balconies, two double beds and... >> Read full review
tezzauk, UK 21/03/2018 Couples March 2018
How can TUI rate this 5T I would suggest 3 at best
Booked Garden Suite what a joke. Garden/terrace size of postage stamp, no sun until 2/3 in the afternoon. Room kitted out In MFI style. Have to pay extra for safe, fridge, wifi. No toilet shampoo etc... >> Read full review
Brian C, Silkeborg, Denmark 19/03/2018 Family March 2018
Good hotel but the food is lacking.
The hotel is great and good looking. It's kept clean and the staff is friendly. My only gripe is with the food. Whilst interesting at first, it gets pretty repetitive and it doesn't really taste like... >> Read full review
Jdohants, Port Charlotte, Florida 17/03/2018 Couples February 2018
NOT FOR US
This hotel is very poorly located. It is a very long walk indeed to the beach. There is an almost total lack of bars, restaurants and places of interest nearby. One has to either walk a very long... >> Read full review
Hannah J, 13/03/2018 Friends getaway June 2017
Me and my friends stayed here last year for a week in the all inclusive side and were very unimpressed.
The hotel rooms-
The beds were ridiculously uncomfortable. You only get one pillow and it’s... >> Read full review
sandie-113, Portsmouth, United Kingdom 13/03/2018 Friends getaway March 2018
We’ve just returned from a 10 day stay at the Maspalomas Princess, our third annual visit.
Staff lovely, food excellent, room spacious and kept very clean -just one gripe the towels!! Grey, so thin... >> Read full review
SunnyHols66, Reading, United Kingdom 12/03/2018 Couples March 2018
Wonderful holiday in the sun
This was our 2nd time here a year later, I was concerned about some of the reviews but needn't have worried as just as good if not better than last time.
All staff friendly & helpful, food was... >> Read full review
Dorota C, 07/03/2018 Couples February 2018
Really nice hotel! Great localisation - everywhere 15/20 minutes walk. Very clean (however cleaning ladies could be a little bit more quite in the morning). Breakfasts were the same every day but... >> Read full review
Mark S, Whiteley, United Kingdom 06/03/2018 Family October 2017
Wonderful Place to stay
Had a great time here the staff were wonderful food was great and there was plenty to do throughout the day. Waterpolo and the afternoon Volleyball matches was my personal favourites. The nightclub... >> Read full review
Tracey G, Cheshire, United Kingdom 03/03/2018 Couples February 2018
Friendly helpful staff, very clean but just too large for us & not 4 star
Returned two weeks ago from a one break.
Room - Booked a deluxe room for my husband and myself which was situated on the ground floor. Comfortable bed, plenty of hangers,Spotless but no toiletries... >> Read full review
Suzananne, Otley, United Kingdom 02/03/2018 Friends getaway March 2018
This is a nice family friendly hotel, with lovely pools and plenty of sun beds . I would recommend going all inclusive as the only drawback is you pay for everything if you are half-board. For... >> Read full review
Roger M, Exeter, United Kingdom 01/03/2018 Couples February 2018
Not my best experience of a TUI 5T Platinum Hotel
Stayed for a week half board, but was disappointed to find so many additional costs for services in this 5T (4*) Hotel. Yet you are expected to pay for the Safe in your room, WiFi if you need it, the... >> Read full review
Finnish183, Helsinki, Finland 28/02/2018 February 2018
1. Room on the 3rd floor was nice and quiet.
2. Half board with buffet breakfast and dinner was good (no drinks/water included in dinner)
3. Didn't want to pay 19€ / week for wifi, used 3G/4G... >> Read full review
BeSev, Swansea, United Kingdom 26/02/2018 February 2018
Wouldn't call it a 4 star hotel
On arrival me and my mother checked in our room but it was a double bed and we had booked a twin room. We went back to reception to explain they had given us the wrong room but had no apology what so... >> Read full review
Sophieharry123, Stockport, United Kingdom 26/02/2018 Family February 2018
“Lovely Hotel, please don’t listen!”
We have just stayed here and it’s lovely, food is fine for half board or all inclusive. Our children age 1 and 5 had a lovely holiday! Lots of places to visit nearby too!
Very clean nice hotel, lots... >> Read full review
JanenDave, Rotherham, England 20/02/2018 Couples February 2018
Actually quite nice!
I was worried after reading the reviews, but we have just returned from a lovely week here. The room was clean and the bathroom was large. Beds were hard, but a mattress topper was provided when I... >> Read full review
Rebecca G, 18/02/2018 Family September 2017
ANNIVERSARY WAS SPOILT
I really don’t know where to start.
I’m not one for leaving bad comments as I appreciate running businesses are strenuous and everyone has their bad days.
But not a single day was spent happy... >> Read full review
Paul w, 14/02/2018 Couples February 2018
What a disgrace to say this is a 4/5 star establishment
I'm currently staying at this hotel and for people to say that they had a good experience then they must have been staying at a different hotel,I would say 3 star at the Most.
No iron even when... >> Read full review
Anders E, 12/02/2018 Couples February 2018
Good looking hotel with amazing pool area and friendly staff
on our first trip to Gran Canaria, we were not the least disappointed. The hotel and restaurant staff was friendly, hotel room was spacious and spotless, food was great (although you must accept a... >> Read full review
ireneblue, Glasgow, United Kingdom 12/02/2018 Family February 2018
Week break in the sun
First time in this hotel. Enjoyed the break and lovely room and food good. All staff very pleasant. Centrally situated with easy walk to Meloneras. Good selection of entertainment. Lots of bars and... >> Read full review
, 11/02/2018 Family February 2018
Maspalomas Princess hotel
I am cuurently staying in this hotel in Maspalomas and i am absolutely appaled to say the least. I have been all over the world and never came accross a hotel that charges for a drink of water for... >> Read full review
Brian C, Wickham Market, United Kingdom 08/02/2018 Couples January 2018
Having read negative reviews we were a little concerned but these thoughts were soon put to rest. The reception staff were courteous and helpful but we did have to find our own way to our room. The... >> Read full review
MerleWade123, Solihull, United Kingdom 06/02/2018 Couples January 2018
Have just returned from The Maspalpmas Princess,pleasantly surprised after reading negative comments.The Buffet Food at Breakfast and Dinner ( we were half board) was very good , lots of choice and... >> Read full review
Sian L, Cardiff, United Kingdom 06/02/2018 Couples January 2018
Beautiful hotel ..but a bit isolated
Delighted to be first drop off at the Maspalomas Princess and first impressions were good , quick check in and pointed in the direction of our room which was just a little walk from reception... >> Read full review
Ray W, Middlesbrough, United Kingdom 04/02/2018 Couples January 2018
A Princess lost in Maspalomas.
Having stayed in three other Princess Hotels: Bahia and Guyamina in Costa Adeje (Tenerife) and Gran Canaria Princess in Playa Del Ingles I feel that this hotel is spoilt by its location, 30 mins from... >> Read full review
Paul B, 04/02/2018 Family January 2018
The Hotel is a genuine 4 star hotel.....just. The room we stayed had a broken lamp. Broken bath rail. Leaking sky light.
You have to pay for almost everything e.g. WiFi, fridge, dinner drinks, table... >> Read full review
Sue L, 03/02/2018 Couples January 2018
We have just returned from the maspalomas princess it's a stunning hotel. The staff were really friendly. We had a small problem with the toilet when we first arrived but it was fixed within the... >> Read full review
planetem, Nottingham, United Kingdom 03/02/2018 Family February 2018
Honest review - average hotel - nothing special
I’ve been travelling 20 years and I’ve stayed in everything from 1 to 5 star hotels, so I feel qualified to say unfortunately this hotel is definitely not 4 star except maybe the hotel reception. I... >> Read full review
Marcus F, 30/01/2018 Couples January 2018
THIS IS A QUESTION NOT A REVIEW!
is there any restrictions about wearing shorts when your eating dinner in resturant?
also what good things is there that people would reccomend in the area and is there any local shops to get drinks... >> Read full review
Mildred007, Coulsdon, Surrey 27/01/2018 Couples January 2018
Perfect for a winter sun break
We were looking for some winter sun and so decided to re-visit the Maspalomas Princess Hotel having been previously 10 years ago, we knew the location, how far to the beach, where the supermarket is... >> Read full review
NAW_Newbury, Newbury, United Kingdom 25/01/2018 Couples January 2018
Nice hotel let down by it's food.
This is a large hotel sharing a big site with it's twin Tabaiba Princess hotel incorporating several swimming pools, outside bars and facilities such as mini-golf etc. The site is very pleasant with... >> Read full review
shmworkman, Maesteg, United Kingdom 24/01/2018 December 2017
Lovely hotel shame about the location
This hotel is so lovely it is a shame it is in the middle of nowhere. If you are all inclusive then that’s great as I understand from others that the choice of alcohol was excellent. Half board, for... >> Read full review
linda d, 23/01/2018 Couples January 2018
Sad that this is going downhill
This was our third visit, the hotel and grounds are lovely. All areas are kept clean. Staff friendly and helpful. Food is, unfortunately, quantity not quality, although there is plenty to choose... >> Read full review
Matt66c, Lowestoft, England, United Kingdom 22/01/2018 October 2017
Not good food wasnt good we payed for all inclusive, that's a loose discription at this hotel,tui who we booked with were rubbish as well meant to be a 4star plus total joke 3 star at most avoid if... >> Read full review
jazal, cornwall 22/01/2018 January 2018
Great Holiday Hotel
An attractive hotel in a quiet area which was very safe. We had a very clean spacious room, the bed was really comfortable. The front of house staff were exceptional, as were the cleaners. The... >> Read full review
Tired-out-dad, Sheffield, United Kingdom 22/01/2018 Family October 2017
Enjoyable but could be better!
First of all let me say that if there was an option to rate this hotel as good I would as I think very good is too high a rating but is is definitely better than average.
We stayed here for a week in... >> Read full review
Theresa L, Stockholm, Sweden 18/01/2018 Family November 2017
Got Very sick from the food. The food was the same everyday and i Will never go here again. The change in the food was to make a dish one day and the next day the same dish came out but in different... >> Read full review
Roboll, Cardiff 17/01/2018 Couples January 2018
Spacious hotel run on budget airline basis
This is a modern looking, spacious hotel with a huge airport sized reception area. But first impressions are not what you should judge it by. On the Customer Relations Manager's own admission, they... >> Read full review
CrystalEnnis, 16/01/2018 Family January 2018
We won't be coming here EVER!!! again
My mother has brought here for a month to recuperate after having pneumonia last year and hoping the warm weather will help ease my arthritis. Probably the best way to start this review is to... >> Read full review
Valerie S, Derby 13/01/2018 Couples January 2018
Definitely not a 5T Platinum hotel
We have just returned from a 4 night stay at the Maspalomas Princess and I have to say I was very disappointed. The reception staff were very nice and efficient and overall the staff were very good... >> Read full review
Molly125xx, Surrey, United Kingdom 12/01/2018 Couples December 2017
After reading the reviews on TripAdvisor, I thought I'd booked a really bad hotel. To be honest - the hotel was average.
The good parts about this hotel are 1) The pool. There was a choice of quite... >> Read full review
Amanda O, 11/01/2018 Couples January 2018
Better than some would make out...but improvements needed
I stayed with family at this hotel from 28th December through to New Year. We had a fabulous holiday - mainly because we don’t spend our time looking for problems as so many holiday makers seem to... >> Read full review
pcgmagnolia, San Francisco 08/01/2018 Family October 2017
GOOD VALUE FOR MONEY
Big hotel, lots of people ,notting exceptional but for all inclusive package is cheep ,boring food and drinks ,10 min walking from beach close to the center 5 min with taxi ,we will be back in gran... >> Read full review
magshmex, rotherham 08/01/2018 Couples December 2017
Seriously over hyped by Tui
We were originally booked for Puerto Rico which we know and love. After 3 changes to our holidays including the flight date and 2 accommodation changes, they rang 2 weeks before we flew out with... >> Read full review
HERBERT S, Linz, Austria 05/01/2018 Family January 2018
Wonderful except missing diving Andres
We are here for the 4th time and my kids enjoyed the pool diving with Andres Martinez, who does a wonderful job with kids and adults. For those who dare a dive as beginners like me here his number... >> Read full review
BritTravellingAround, Abu Dhabi, United Arab Emirates 30/12/2017 Friends getaway December 2017
Budget Airline Mentality (read this for how to avoid the charges!)
As another reviewer said, the hotel is run like a budget airline.
- The pools are great. There are lots of them.
- The hotel grounds are well kept and worth exploring.
- The entertainment... >> Read full review
54gosia_s, Amsterdam, The Netherlands 26/12/2017 Family December 2017
Nice looking hotel but not worth its price
I stayed at this hotel for a week and booked an all-inclusive stay. The hotel is located in a quiet area, a bit far from Maspalomas center and the dunes but within walking distance. The taxi to Faro... >> Read full review
Magda L, Warsaw, Poland 20/12/2017 Family December 2017
Nice hotel but no value for money...
Let's start wth a few pros:
- nice rooms (quite big, relatively modern, much better than the outdated rooms in Tabaiba Princess)
- great-looking pool area. Caribbean style with lots of different plam... >> Read full review
Christine T, Stevenage, United Kingdom 19/12/2017 Family December 2017
Awful hotel very dated. Food terrible go further afield. Staff rude. Never again Resort ok nothing special. I love Gran Canaria but not this hotel. Looks good on the web page go else where as... >> Read full review
Julie D, 18/12/2017 Couples November 2017
Love this hotel
After our 8th visit to this beautiful hotel we were astounded at some of the bad and negative reviews.
The staff are very friendly and can't do enough for you, the accommodation is very clean and the... >> Read full review
Angela C, 17/12/2017 Family December 2017
This hotel is excellent
I have stayed at this hotel three times this year with my family.
Every time we are so happy with the service and facilities.
Very courteous and attentive staff, beautifully clean, pristine... >> Read full review
Vannuh98, Cumbria, United Kingdom 15/12/2017 Couples October 2017
This hotel is absolutely stunning.
A lot of the reviews say about the food being awful and not much choice, I wondered if they were reviewing the wrong hotel after just 1 night of eating here... >> Read full review
Janicehill_12, Broadstairs, United Kingdom 14/12/2017 Friends getaway December 2017
Good value for money
This was the second time we had stayed at this hotel. It’s good value for winter sun. We went half board and the food at breakfast and evening meal gives plenty of choice and food is being cooked on... >> Read full review
sarah l, 11/12/2017 Solo travel December 2017
5th visit in 2 years. Nice sized clean rooms, friendly staff and restaurant ok. Great location. Peaceful but close enough to everywhere you might want to go.
Make sure you are not above the Piano... >> Read full review
whito, West Sussex 08/12/2017 Couples November 2017
OK for short break but not 4 star
500 rooms in one part of the hotel and another 500 in the adjacent attached Tabaiba hotel with one restaurant for both. Mealtime could be a bit chaotic unless planned well in advance. All the staff... >> Read full review
Gustavo R, Las Palmas de Gran Canaria, Spain 04/12/2017 Family November 2017
We booked one week in this hotel, all inclusive! The food on the buffet downstairs was very delicious, only the food at the poolbar was always the same.Nice pool, whater a bit cold but i felt like in... >> Read full review
birkdale2015, Southport, United Kingdom 04/12/2017 Couples December 2017
Horrible Hotel, NOT 4 Star
Food absolutely terrible.Hotel is big & bland, low quality in every way, Sun beds broken & filthy. Crowded, Nothing near hotel so taxis always required,
Described by Tui as 5 star! It’s not even a... >> Read full review
Treeand2ne, Doncaster, United Kingdom 28/11/2017 Couples November 2017
Lovely week in the November sun
Stayed at the Maspalomas Princess half board for the warm November sun. Beautiful looking hotel next to the identical Tabaiba Princess huge grounds with lots of tall palm trees so found ourselves... >> Read full review
PJ18, Leigh-on Sea, United Kingdom 28/11/2017 Couples November 2017
If you can get a good deal and want some sun then this hotel is fine. If you are used to fine dining in a modern hotel then probably not the hotel to choose. I think an older hotel like this one that... >> Read full review
LindaBHelensburgh, Helensburgh 23/11/2017 Family November 2017
Not Wheelchair Friendly
I stayed at this hotel for a week with my disabled daughter, it had been sold to us as a disabled friendly hotel. At best the disabled facilities are fair.
GOOD BITS ;
Very clean and friendly... >> Read full review
jayceeee, Whitley Bay 21/11/2017 Couples November 2017
No longer has the 4T status
I'm currently staying at the Tabaiba Princess with my husband and having a mostly enjoyable week. Our room is clean but has no tea/coffee making facilities which I take as a given in modern hotels... >> Read full review
nicknike, Newark-on-Trent, United Kingdom 21/11/2017 Couples November 2017
Fabulous hotel and top value for money TUI holiday
Short comment, fabulous hotel and top value for money TUI holiday. Many thanks TUI. Longer comment. In 45 years of package holidaying, this was one of the best for value for money. The hotel is the... >> Read full review
Royston W, 21/11/2017 Couples November 2017
Ignore the negativity make up your own mind!
Just returned from a weeks stay here, persuaded to go by my daughter and her partner who have been here five times!
This is a honest review make of it what you will, ok there are some maintenance... >> Read full review
JenniferP86, Leeds, United Kingdom 20/11/2017 Couples November 2017
Big pool area which appeared to be nice & clean (although I can imagine it would become claustrophobic in peak season as sunbeds are so close together)
Good location - 20 min walk to... >> Read full review
Matt S, Cardross, United Kingdom 18/11/2017 Couples July 2017
What a waste of time and money! The brochure airbrush team deserve an Oscar for special effects as the hotel is tired and stuck in the 70's. The restaurant is chaotic serving bland luke warm food... >> Read full review
Ann G, Chesterfield, United Kingdom 15/11/2017 Couples November 2017
Not quite as good as on our previous visit.
Check in very quick and our room was large with plenty of storage space. We asked for a quiet room and were allocated one overlooking the main road. We weren’t troubled by the noise from the traffic... >> Read full review
Andy K, 14/11/2017 Couples November 2017
I read many reviews of this hotel after booking our holiday, many highlighted how tired it was in appearance. To be honest I have to agree. Although kept very clean the internal bar lounge area is... >> Read full review
Sue T, 13/11/2017 Friends getaway November 2017
I stayed here with my friend for a week , have to say we were a bit wary of going to this Hotel due to the bad reviews.
We had a lovely week , the staff were helpful and friendly . We went all... >> Read full review
AlWreford, Shrewsbury, United Kingdom 12/11/2017 Family November 2017
Family Winter Sun Holiday
Just had a lovely week at this hotel! Don't listen to all the reviews they made me nervous it is not as bad as people make out!! The staff are fantastic they made such a fuss of my 1 year old it... >> Read full review
Dean N, 11/11/2017 Couples November 2017
Generally a very nice week at Maspalomas princess
We stayed half board for a week via a Thomson package. Was welcomed at reception and checked in swiftly and professionally. This is a large hotel with an identical sister hotel adjoined and guests... >> Read full review
bob681, Molndal, Sweden 08/11/2017 Family November 2017
Do not select All Inclusive at this hotel
I agree with what was written earlier but would like to point out that if you are an "All Inclusive" guest, you will have a worse treatment when you want to order something in the bar.
The bar staff... >> Read full review
elliemaxEdinburgh, edinburgh 07/11/2017 November 2017
Spent 1week in this hotel. Staff were very welcoming and freindly, our room was spacious and cleaned daily. Food was average didnt like the dining set up had to queue each night to get a table. If... >> Read full review
henry079, London, United Kingdom 07/11/2017 Solo travel October 2017
Disappointing place. Sold as a 4 star and isn’t. Being asked to pay for Wi-fi access for each individual device, electricity for the fridge, bottled water, safe, suggests management avarice. 30... >> Read full review
chloegoodnight, Farnham, United Kingdom 04/11/2017 Couples October 2017
We stayed here for 5 days in October
The area was rural and the hotel was disappointing! The reception staff were unfriendly and slow.
The food was very good and fresh. Me. Have to wear trousers... >> Read full review
123kids, cov 03/11/2017 Family October 2017
Don't be fooled by the pictures online!!!!
This hotel was sold to us by Thomson's as a 5* Platinum. More like a 3* could just about push for a 4* as displayed on the side of the hotel.
The place is dated and needs cleaning up around the pool... >> Read full review
sammy35, lancashire 01/11/2017 Couples October 2017
Not good other than pools which were icy cold
On arrival we were pleased with the hotel all looked very nice and pools and bar areas all nice clean with polite helpful staff.
The staff in bars and restaurants very polite and helpful. Cleaning... >> Read full review
Johanna K, 31/10/2017 Family October 2017
Week in October
Big and nice looking hotel. Not so new, but tidy. Pool area is the best for family, really nice pools. Although the area is quite full all the time. Very noisy buffet area, but otherwise the food is... >> Read full review
ramscliff2017, New London, Connecticut 31/10/2017 Couples October 2017
Very busy and very good
Just wanted to say this is a very good hotel with delicious food and sparklingly clean rooms and public areas.
Some of the outside pool areas could do with sprucing up.
I would have given it five... >> Read full review
kat c, lanark 30/10/2017 Business October 2017
Anyone thinking of booking ....dont
This is advertised as a "Platinum " hotel don't be fooled.
To say it is like Butlins, but with sunshine, would be kind.
it is a good few years since I booked with Thomson Holidays and I was... >> Read full review
Blimmingeck, 29/10/2017 Couples October 2017
Staff are great but not what we expected as a couple. Caters well if you are all inclusive but not even allowed to order a glass of wine with dinner while everyone around us had wine flowing as they... >> Read full review
Stewart L, 25/10/2017 Couples September 2017
One week half board
Had a nice week at the Mas Palomas Princess. Very clear room that was an excellent size. View wasn’t great as we faced the opposite hotel. Food was good and different most nights. Staff were friendly... >> Read full review
DavidSeddon, Wigan, United Kingdom 22/10/2017 Family October 2017
Standards still sliding but enjoyable none the less
Still returning here annually after approx 18 years, so they must do something right! There is both good and not so good about the hotel, with cost cutting seeming to be the constant theme that other... >> Read full review
Vannuh98, Cumbria, United Kingdom 22/10/2017 Friends getaway October 2017
You cannot fault this hotel at all.
It is very large and very beautiful and most of the staff are brilliant. Upon reading a lot of the reviews regarding how dissappointed they were with the food I... >> Read full review
Sonny19741974, Rotherham, United Kingdom 16/10/2017 Family October 2017
Booked through Thomson, that was error one. Arrived at the hotel after the usual 1 hour Thomson delay at the airport. Greeted by the fastest talking receptionist in the world. Maybe she was speaking... >> Read full review
There is good and bad to this hotel. I will attempt to cover both and give my view so you can decide if it is for you.
I would not revisit here, however I understand it may be right for some people... >> Read full review
Mark H, 13/10/2017 Family October 2017
Fantastic location very helpful staff
We have just returned today 13th October ‘ from a great week at this hotel.
The weather was fantastic the hotel staff were incredibly polite and helpful even although they were very busy all week as... >> Read full review
saljols, Plymouth, United Kingdom 10/10/2017 Couples October 2017
Last holiday before husbands chemo
Stunning hotel, staff excellent, cleanliness brilliant however restaurant food not great ... my partner and I are not fussy eaters however the choice at this hotel is not great we ended up eating out... >> Read full review
skintbuthappy_8, manchester 09/10/2017 Couples September 2017
Lovely hotel - let's itself down with petty charges
This is a gorgeous hotel, although a bit bigger than we're used to! Super, large room (Junior Suite) - although it overlooked the main road at the front there was so many plants outside shielding the... >> Read full review
Richard E, 05/10/2017 Couples September 2017
Relaxing 7 days
Lovely clean hotel with friendly helpful staff from reception, bar & restaurant. Good size room with amazing power shower. Pool side no issues with sunbeds always plenty in either sun or shade. Easy... >> Read full review
Alona E, Torquay, United Kingdom 04/10/2017 Couples September 2017
Lovely hotel and pool
Despite the negative reviews on trip advisor we found the hotel on arrival to be lovely and so clean with an amazing pool area. On arrival we were greeted by a lovely receptionist called Ruth, who... >> Read full review
Julie P, Worthing, United Kingdom 03/10/2017 September 2017
A week away
Booked this hotel via the Thomson App.
On arrival we were impressed how beautiful the reception area is. We arrived at 2am in the morning and the reception staff were friendly and the arrival... >> Read full review
propl, Brighton and Hove, United Kingdom 03/10/2017 Couples February 2017
A hotel that was previously a four star hotel has deteriorated to a three star hotel
I have spent numerous holidays in this hotel all of which I enjoyed.
However, I was very disappointed with my last stay in this hotel as it was obvious that the accountants have been given free... >> Read full review
JANET S, Manchester, United Kingdom 30/09/2017 Couples September 2017
Great value week's break
We booked through Thompsons on the internet, the month before we travelled. We booked half board. 20kg baggage. Seemed like great value for a week away for much needed sunshine !
Initial impressions... >> Read full review
, 29/09/2017 Family September 2017
10 day holiday
Wow not been to Gran Canaria since 2006 and have missed this lovely island. Stayed here at Maspalomas Princess half board and we were very impressed. We never went all inclusive as we love to see the... >> Read full review
thomos2013, Grimsby, United Kingdom 27/09/2017 Couples September 2017
Not a platinum hotel
We stayed for a week here paying an extra 300 euros to upgrade to all inc but felt like when you was getting served that u was second class, don't mind having local spirits but what is wrong with... >> Read full review
nikricho, 24/09/2017 Family June 2017
Take me back
It's been too long already and we are looking at our diaries for next year. Based on the service and the room we had along with all the care from all staff .We would like to return .After a late... >> Read full review
young_explor3r, london 24/09/2017 Family July 2017
Great family hotel
4 of us on this holiday - 2 adults, 4 year old and 1 year old
It is split in to two tabaiba and maspalomas princess. We thought we were staying in tabaiba but turns out the room we requested... >> Read full review
magibbins, Leeds, United Kingdom 20/09/2017 Couples September 2017
Torn between average and good!
It's been 12 years since we went to this hotel and we'd enjoyed it very much back then. We could only get one week at short notice so were interested to see the changes.
Our room was exceptional... >> Read full review
WHITS-IS-BEST, Cardiff, United Kingdom 17/09/2017 Friends getaway September 2017
Not what is used to be
This September was my 3rd visit to this hotel. Last time was about 10 years ago and although the hotel is still very nice the food has gone down. I was really looking forward to the evening dinner... >> Read full review
slippery45, plymouth, devon 16/09/2017 Friends getaway September 2017
Not like Princess hotels used to be
Lots of previous reviews have made statements I agree with.
It's clean. One large pool separated by wooden bridges which could do with being replaced. Stayed on floor 2 where there's obviously... >> Read full review
Bcbob1969, Solihull, United Kingdom 14/09/2017 Family August 2017
Could be so much better!
Firstly let me start with this is not a bad hotel. Actually the hotel is really nice! So why only 3 stars??
Ok good bits first,
Cleanliness - the hotel is very clean and is very well maintained, we... >> Read full review
Val L, Norwich, England, United Kingdom 13/09/2017 Family September 2017
Week is enough
Hotel looks lovely from first impression,but needs a bit of tidy up ,room basic air con.useless ,balcony was dirty we had ground floor but view was trees and bushes ,no chairs near swimming pools... >> Read full review
Janeredden, Moffat, United Kingdom 12/09/2017 Family September 2017
Risking repetition but this is important if booking this hotel. Salient points summed up:
Positive - very clean, pleasant grounds, reasonable food.
Negative - spoils itself by being mean on the... >> Read full review
Mike L, 11/09/2017 Family August 2017
Me and my son stayed here in the maspalomas princess in the last week of August. I couldn't of asked for anything more. Biggest hotel I've ever seen. And really nice & helpful staff. The Thompson... >> Read full review
Ben C, 09/09/2017 Couples September 2017
NOT A 4 STAR HOTEL
Visited here for a week, and actually writing this on the transfer back to the airport, I felt so compelled to do so. We stayed here on a half board basis and felt that we where not as welcome as if... >> Read full review
Johan L, Stockholm, Sweden 30/08/2017 Couples August 2017
Ding dong ding dong
I stayed here for 1week and we really enjoyed it. This hotel got everything. It's almost like being in Las Vegas. A lot of entertainment for kids and adults. Pool activities during daytime and if you... >> Read full review
Jodie_mariee, 25/08/2017 Couples August 2017
This is a lovely hotel can get very confusing though as next door hotel is exactly the same, our reps gave us a good tip that the lamp shades in the reception areas are a different colour. We always... >> Read full review
pkohn, Aberdeen, United Kingdom 24/08/2017 Couples June 2017
Good hotel with hard-working and friendly staff.
An excellent but enormous hotel, with great facilities and lovely landscaping. The rooms are perfectly adequate, the aircon is quiet but not as effective as it might be. The main lobby is very... >> Read full review
471rega, San Francisco 23/08/2017 Family August 2017
Family three rooms
Do not go to this hotel if you don't go all inclusive.they treat half board like lepers.even if you book three rooms for seven.foyer staff rude.you can not get a drink in the bar if there are all... >> Read full review
stalksy1, New Forest National Park Hampshire, United Kingdom 21/08/2017 August 2017
2nd time at this hotel
One of the best things is the short airport to hotel transport time. It's a huge complex with lots of different nationalities which I like. The pools are massive and won't disappoint. There is a man... >> Read full review
Tina C, London, England, United Kingdom 19/08/2017 Family August 2017
Cat litter beach?
This is a beautiful looking hotel and the staff are helpful, informative and efficient. It is also very clean and very well run. However it was sold to us a lively hotel as we had teenagers with us... >> Read full review
Lfcpool, 17/08/2017 Family August 2017
Great beach and great sand dunes shame about hotel
After a four hour flight and a half hour transfer was greeted with a very unpleasant member of staff who told us that our room was not ready and to wait a hour untill two pm so we went back at two... >> Read full review
Sam M, Brighton, United Kingdom 16/08/2017 Couples July 2017
We stayed here from 29th July - 5th August. The room was spacious and comfortable and cleaned very well daily. The only complaint about the rooms was the air-conditioning wasn’t very effective and... >> Read full review
LindaandPhilip, United Kingdom 12/08/2017 Couples March 2017
Exceptional value for price paid in March
We booked a weeks all inclusive for a stay in March. The pool areas are excellent with a lovely feel to them, the food is good for an all inclusive hotel, not as repetitive as such hotels can be and... >> Read full review
EdwardVB90, The Netherlands 06/08/2017 Couples July 2017
Beautiful hotel, neat, nice swimming area
We had a pleasant visit at this hotel. The swimming area is beautiful, with all the palm trees and their effort to create a feeling of being on a tropical island.
The staff is nice, but sometimes... >> Read full review
Katie V, 26/07/2017 Couples July 2017
Lovely holiday but a bit too far out
I went on a two week holiday with my boyfriend. The hotel was very clean and the staff were friendly. We went with Thompson's who were very helpful and booked fabulous trips for us. One odd thing was... >> Read full review
Foodwhisperer81, 25/07/2017 Family July 2017
Pool area - packed sardines come to mind.
No kettle in room.
Food horrible. They use the left overs from previous night to create more dishes for following day. If your not all inclusive you will... >> Read full review
holly b, Guildford, United Kingdom 23/07/2017 Couples July 2017
I've just returned from a brilliant two week break at this hotel with my boyfriend. First impressions were fantastic, the reception is grand. Upon check in staff were pleasant and... >> Read full review
anmejoshme, Ottawa, Canada 21/07/2017 Family July 2017
My adult daughter and I had a wonderful holiday at this hotel. This hotel was not our first choice but a last minute change as the original 5 star resort I had reserved was overbooked. I was a bit... >> Read full review
TaylorJaeSmith, Newport, United Kingdom 19/07/2017 Couples July 2017
Me and my boyfriend stayed at this hotel from Monday 10th July 2017 to Monday 17th July. We were both very impressed by the facilities and design of the hotel. On arrival we were greeted by friendly... >> Read full review
Stephen L, 16/07/2017 Family July 2017
The only hotel to steal my towel..shouldn't I steal theirs...
Overall....do not go to this hotel.
But if you do..top tips...
1. Men MUST wear long trousers to dinner
2. Reserve sunbeds between 7 and 7:30am
3. Don't queue for dinner just find your own... >> Read full review
mcfreckle, london 14/07/2017 Couples July 2017
Ok but not platinum
Booked a weeks holiday half board. Breakfast ok dinner awful and ate out 5 out of 7 nights.
Don't rent fridge it doesn't keep drinks cold and my milk went off in the fridge!!
Sun beds- we managed... >> Read full review
stacie a, 14/07/2017 Family June 2017
The hotel is extremely good I was very surprised having never been there before. It is well kept and maintained. Our room was on the ground floor which at first I wasn't too happy about however it... >> Read full review
randolph73, Edinburgh, United Kingdom 12/07/2017 Family July 2017
We booked a 7 night stay with Thomsons on the basis that this hotel was in their Platinum range and with a 5T rating (with an official 4* rating) and were very disappointed with the hotel... >> Read full review
HenryBeagleLeeds, Leeds 07/07/2017 Couples June 2017
Really nice hotel
Really enjoyed our 3 night mini break here. Great hotel. Bedroom spotless and huge bed. Well maintained pool area which was really big and plenty of sun loungers. Breakfast was great too. Nice... >> Read full review
teasie6, Cardiff, United Kingdom 06/07/2017 Friends getaway June 2017
We had a great time at this hotel. Restaurant had a great selection and staff very good. Be wary of going in 30mins before closing time though as they started to clear away. The bar was always so... >> Read full review
LoCo2901, Oxfordshire, United Kingdom 04/07/2017 Couples April 2017
Had a lovely time. The hotel was a great place to stay and relax by the extensive pool. The entertainment put on by the hotel was ok. The restaurant had a fantastic choice in meals. Only con is that... >> Read full review
fd777, Glasgow, United Kingdom 04/07/2017 Couples June 2017
its not a 5 star its more like a 3.5 star
We stayed in this hotel from Monday 19th June to Monday 26th June when I booked this holiday from Thomson in silverburn Glasgow in the Thomson brochure they have it as a 5 star which it isn't true... >> Read full review
Sophie P, 02/07/2017 Couples June 2017
Overall a nice hotel
We have just come back from a week half board stay at the maspalomas princess and it was a lovely hotel. I'll start with the good things about this hotel as it has a lot to boast. The hotel is very... >> Read full review
alithecrumpet, 01/07/2017 Couples June 2017
Well, well, well...
First of all a special mention for Elle - the Thomson rep. Elle is an absolute credit to the Thomson team within the Maspalomas Princess Hotel. She's so full of life and always has a smile on her... >> Read full review
Tinapro, Swansea, United Kingdom 27/06/2017 Family June 2017
Holiday with family and friends
Lovely hotel though definitely not 4⭐️ clean, however food nice but very limited choice. Canteen system doesn't work and nobody explains about half board procedures, disorganised and people all... >> Read full review
SRSmithBroadstairs, Broadstairs 24/06/2017 Couples June 2017
Restaurant staff so helpful and supportive!
We arrived home today following 12 super days at this hotel.
I was looking forward to our holiday but having suffered from severe IBS during previous holidays and having been placed on a restrictive... >> Read full review
nikricho, 20/06/2017 Family June 2017
Only 3 days in wow factor
We are only 3 days in and just had to say Wow I'm already feel so relaxed, From setting foot in reception snd to feel very welcomed by the lady very quick check in .We are loving the room We... >> Read full review
AFDurham, County Durham, United Kingdom 20/06/2017 Family April 2017
Trip to Maspalomas Princess
We travelled to Gran Canaria for a weeks break over Easter.
The Maspalomas Princess is advertised by Thomson as a 5T which is pushing it. The local 4 * rating is more accurate in my opinion. I think... >> Read full review
magedwards, Glasgow, United Kingdom 18/06/2017 Solo travel May 2017
Over the years I have been to many Princess Hotels but this was the first time for this one. Absolutely no complaints. Staff were all friendly, food was excellent, plenty of sun loungers and with... >> Read full review
julierichards0n, Plymouth, United Kingdom 16/06/2017 Couples June 2017
The first time we visited the hotel it was adults only but this time we discovered that it was changed to a family hotel, the room was lovely and spacious, ( you have to pay for a fridge and safe... >> Read full review
Kara J, Wales, United Kingdom 16/06/2017 Couples June 2017
Lovely break away
I have just got back from a week away to this hotel.
We had a lovely relaxing time here, I was worried due to the reviews I had read but I all I can see from staying is people nitpicking. We had a... >> Read full review
Kathy P, Sutton Coldfield, United Kingdom 04/06/2017 Couples May 2017
Hotel staff are exceptional
We always stay on the third floor as it gives great views. The restaurant serve a great variety of food and the staff are very friendly. We don't stay around the pool as we prefer the beach but the... >> Read full review
Ghevb, 31/05/2017 May 2017
We cannot fault the hotel, room, staff or the pool area. We had a very pleasant stay but the only let down would be the food. We had a half board package but decided to eat out every night. Would go... >> Read full review
Philip G, glasgow 30/05/2017 Couples May 2017
this hotel has changed this year
We have been going to this hotel for many years now and always loved it , still the same beautiful hotel and staff cannot fault that at all , but this year it has went all inclusive , a lot more... >> Read full review
janegray236, Littlehampton, United Kingdom 30/05/2017 Couples May 2017
For Families Only
The hotel is wonderful in its interior and exterior appearance and the staff in all departments were friendly and competent The food was plentiful and of a good standard we never waited to get... >> Read full review
Stuart B, 28/05/2017 Solo travel April 2017
I stayed at this hotel as part of a golf week. I will be back. it is one of the nicer ones I've stayed in.
I did have a car as I was going to golf courses every other day, didn't really need to go... >> Read full review
tim d, 28/05/2017 Solo travel May 2017
Stayed at this hotel from 28 nov till 5 december last year, nice hotel with lots of amenities, the room was not ready at arrival it was a bit of an incovenience as i wanted to unpack and holiday and... >> Read full review
badger8432017, Worcester, United Kingdom 25/05/2017 Couples May 2017
Nice hotel but miles from everything
Whilst the building is fine, there is NOTHING close to it. This hotel twins facilities with it's sister hotel next door, so shares facilities, there are plenty of loungers around the several pools... >> Read full review
MarkBandrowski, Norwich, United Kingdom 23/05/2017 Family May 2017
One of the best hotels on the island
Just got back from a week's holiday at this lovely hotel. My family of four were very satisfied with the whole set up, Room, Food, Service, Staff, Pools and the list goes on. Never had to q for one... >> Read full review
amira25, Manchester, United Kingdom 23/05/2017 May 2017
Ready for update
I have just returned from a weeks stay at this hotel.First I can say that the reception and staff are lovely and it is a nice bright area.The rest of the hotel needs a total update the hotel bar has... >> Read full review
kevinbilverstone, Norwich, United Kingdom 23/05/2017 Couples May 2017
Very good but
Very good hotel,food excellent,room clean and quiet,staff very helpful,except one receptionist who didn't have time to show us a location on a map,the once only.
The BUT is the add on costs,13.50... >> Read full review
alexander448, Livingston, United Kingdom 18/05/2017 Couples May 2017
Very good hotel,but costly extras
When checking in we were informed of the extras which we thought were a bit costly e.g. Wifi 19euro per week,room safe 13.50per week,late check out 18.00h,45euro,23.00h65 euro and there is also a... >> Read full review
Anthony D, 18/05/2017 Couples May 2017
Lovely place just don't rent a fridge!
We have just returned from 10 days here great place to stay lots of sun beds plenty of pools and close to the Dunes and town 10/15 minutes walk me and my girlfriend stayed half board but upgraded to... >> Read full review
aong, Ireland 06/05/2017 Couples February 2017
Slightly off the beaten track but an excellent hotel and location
We had an excellent, large room on the second floor directly overlooking the main pool. The very comfortable room with a very large balcony. Both had all day sun. The hotel is a very large tourist... >> Read full review
Barnsley2013, Barnsley, United Kingdom 03/05/2017 Couples April 2017
Perfect location, quiet and good value for money
The hotel is in a perfect quiet location with a 20 mins walk to the main town area. Rooms a very clean and comfortable. I was a bit way of a ground floor room, we were in room 0157 , 2 doors away... >> Read full review
2014Kit, Llandysul, United Kingdom 02/05/2017 Couples March 2017
Nice hotel with plenty of space and friendly helpful staff.
Self service buffet style meals with plenty of choice but does get very full on occasions.
Located a little away from the seafront but is... >> Read full review
Elke P, Hasselt, Belgium 28/04/2017 Couples April 2017
I've been thinking really hard about rating this hotel. 3 stars? 4 stars?
Why I rated it 3 stars is because of several issues but first the positive points: It's a big hotel with a very beautiful... >> Read full review
Mika H, Hollola, Finland 27/04/2017 April 2017
Good pool area with the sauna
When we arrived at the hotel, we get a good and fast service at reception. Our room was quiet and a good condition (style was littlebit 90s), cleaning is done every day. The room was air conditioned... >> Read full review
GraemeThomson, Aberdeen, United Kingdom 26/04/2017 Family April 2017
PLEASE NOTE - This review is not a sour gripe over something or nothing. I take my holidays and standards very seriously and expect to get what I book and pay for. This hotel fell way short. We only... >> Read full review
monomaina, High Wycombe, United Kingdom 24/04/2017 Family January 2017
the dunes are er strange to say the least
Room very clean and very nice I went with my daughter and grand son to escape the uk for a week ,we were told to go to a shopping center for a look around but with a young child I would not bother... >> Read full review
James N, Alton, United Kingdom 21/04/2017 Family April 2017
Good potential but attention to detail lacking
As a 4-star resort, high expectations are not unreasonable. As such, some of these were not met, particularly with regard to the food (extremely variable) and service. On arrival, I found my room was... >> Read full review
Antti K, Helsinki, Finland 19/04/2017 Family April 2017
Good all and all, a few hiccups
Ok, pros and cons:
1. Great pool area, although a bit crowded. The good old 'lets reserve the sunbeds 06:00 with towels' -game still going strong :)
2. Pools are perfect for small children... >> Read full review
Amanda H, Swansea, United Kingdom 19/04/2017 Couples September 2016
Late summer holiday
We visited this hotel for our honeymoon in September. It was a large hotel split into two. Reception staff were helpful but not always of happy appearance.
The room was ample space wise and had a... >> Read full review
BeachBoy164, England, United Kingdom 14/04/2017 Family April 2017
A smile costs Nothing...
We decided to go abroad and do a package holiday. thimpsons was a good choice as they have been reliable in the past. It was remarkably quick travel and the buses were only slightly longer then we... >> Read full review
Happyholidaymaker17, Worcestershire, United Kingdom 11/04/2017 Couples April 2017
We have just returned from a wonderful week's break at this superb hotel. We arrived with some trepidation having read previous reviews but in our experience the hotel was first class in every... >> Read full review
Bill S, Edinburgh, Scotland, United Kingdom 11/04/2017 Couples March 2017
Good value for money
My wife and I visited for a week at the end of March and we had a very good time.
We have been to this hotel a few times before so knew what to expect and it was very much as anticipated. Hotel is... >> Read full review
Andrew H, Paignton, United Kingdom 11/04/2017 Couples April 2017
Went for honeymoon and returned many times
We have visited three times now and the fourth time is coming soon. I cannot praise this hotel enough. The staff are amazing, it has a perfect location for us being close enough to things but away... >> Read full review
roisinbawn, Dublin, Ireland 09/04/2017 Couples April 2017
Wonderful hotel quiet peaceful location away from the crowds
We have just had a lovely week in the Princess Maspalomas. We are a mature couple
and we found it most enjoyable. The room was on the 2nd floor and the balcony faced out over the children's pool... >> Read full review
Steven W, 08/04/2017 Family April 2017
Good but not outstanding.
We are a family of four currently staying in the hotel right now. The previous reviews were so poor that in my head I was anticipating much worse. Our interconnecting rooms are clean and quite... >> Read full review
adamstwentyfive, East London, South Africa 05/04/2017 Couples March 2017
Not even 3 star !!
So disappointed with our stay, meant to be Thomson 5 star rating and not sure why. Staff are quite rude and so unhelpful.
Most of the Waiters look so miserable and could do with a masterclass in... >> Read full review
Nick H, Swindon, United Kingdom 05/04/2017 Friends getaway March 2017
Great rooms friendly staff great food excellent service 5* rating from all 4of us who were here in March. not to far from the beach great public transport. good service from Thomson to and from the... >> Read full review
Zebeda, England, United Kingdom 04/04/2017 Family March 2017
Won't be going back
Thompson Platinum? Really?
Scrapes in as a 4*
The suite I booked and paid for was not available when we checked in, we we're offered an upgrade to a 'Deluxe' room because it had a terrace overlooking... >> Read full review
leggyjacket, Norwich, United Kingdom 03/04/2017 Couples March 2017
Dining room is a canteen
Have just returned from a fortnight's holiday at the Maspalomas Princess (March 13th-27th). We've been four or five times before. This time we found the hotel has gone downhill - a lot. The standard... >> Read full review
Jean C, 02/04/2017 Couples March 2017
Good in Parts
Just returned from a week staying here.The reception area and public rooms were all immaculately clean and the staff were all friendly and efficient. The standard room was a reasonable size and... >> Read full review
Philip H, Norwich, United Kingdom 02/04/2017 Couples March 2017
Gone down hill
On arriving on 25th march 2017 found hotel had gone down hill since staying in 2015. Very disappointed with restaurant now have to queue for table at least 20 people in front of us most evenings and... >> Read full review
LisaCountyDurham, County Durham 01/04/2017 Couples October 2016
Reception area is impressive but that's where is ends.
Can't believe thomson is advertising this as a platinum hotel !.
My Husband and I stayed October half-term for a week.
We found the staff to... >> Read full review
iandebdavies, pewsey 01/04/2017 Couples March 2017
not 4 star, not 4 us
pros: it's clean. cons: the most disgusting,old mattress, no hospitality tray, hire of a kettle 13.50, safe 13.50, wi fi 19.00, one device at a time only. queuing to be seated for meal times... >> Read full review
HighlandBeauty, Inverness, United Kingdom 29/03/2017 Couples April 2016
This hotel is amazing!!
It has everything you need and can think of and all the staff are friendly. My favourite bar was the Piano Bar, music was so good! The waiters are quick and fast when you're... >> Read full review
borister, UK 28/03/2017 Couples March 2017
Very professional and fantastic hotel
Stayed here for a week and can't fault it. Very professional staff in all areas of the hotel. Great ambiance with palm trees and plants. When we arrived (in the dark)we weren't convinced we'd come to... >> Read full review
IsabelCleverley, Cardiff 28/03/2017 Couples March 2017
Good, bad & ugly
Read lots of reviews on this hotel but went with an open mind. On arrival we were greeted by a rude receptionist, the other receptionist on duty on that evening(11th March) was lovely. Our room 1007... >> Read full review
Charlene G, 27/03/2017 Family June 2016
We visited maspalomas princess back in June last year, it was a really good Holliday, we took our two children and some of our friends come along. Could not fault anything, the hotel was... >> Read full review
LyndieLoo63, Rugby, United Kingdom 26/03/2017 Family March 2017
Great hotel, very enjoyable stay.
This is the second time we have stayed at this hotel and we had a great holiday. The rooms are very clean and spacious. The food was good and the desserts delicious! Something different every night... >> Read full review
816mand, North Yorkshire, United Kingdom 24/03/2017 Couples March 2017
Good & Bad!
Stayed for 4 nights in March. Public areas were all immaculate and clean and staff friendly enough. Room on the ground floor was in a quiet location, clean and well maintained. Plenty of sun loungers... >> Read full review
GoldenGirl1152, Lake District, United Kingdom 20/03/2017 Couples March 2017
Stayed in March weather great hoe, clean food all buffet type and same old same old daily glad it was just the week we stayed and not two - first impression was how remote the hotel was but it is... >> Read full review
534jill, Glasgow, United Kingdom 17/03/2017 Couples March 2017
Just back and all I can say very disappointed, informed the hotel we were celebrating our 25 years of marriage did not have the courtesy to acknowledge my email and didn't even wish us a happy... >> Read full review
himnme2017, Lincoln, United Kingdom 17/03/2017 Couples March 2017
Never a Four star!
9.3.17-16.3.17. Make sure you have funds for Fridge 13.50, safe 13.50, wifi 19.00 = 46.00 euros, plus extra for eating out!! Bike hire was a god send to get into town/beach, we tried 3 nights for... >> Read full review
Christine T, Stevenage, United Kingdom 16/03/2017 Family October 2016
Extremely disappointing. Not worth the money
Nice pool area. Hotel very dated. Food below average Very Disappointing holiday and expensive not worth the money Good 30 min walk to beach Staff not very friendly no more than a three star... >> Read full review
Allison O, 16/03/2017 Family March 2017
Went here from the 27th Feb to 9th March with hubby my two sons their partners and our 2 grandsons. This is a twin hotel joined with The Taibaiba Princess which is where we stayed as we wanted all... >> Read full review
Philippe B, Brussels, Belgium 14/03/2017 Couples March 2017
I'm using 'mixed feeling' because this isn't a hotel that is suitable for everybody. This is a hotel that is perfect for people who want to enjoy the sun, the pool, animation and not really... >> Read full review
Nicholas L, Tuxford 10/03/2017 Family February 2017
Just returned back to the UK after spending the most amazing week in the maspalomas princess, it really did excel in every way. I went with my elderly father for a weeks holiday on the 25th Feb as he... >> Read full review
Louise S, Carlisle, United Kingdom 10/03/2017 Couples March 2017
A week in Maspalomas
My husband and I spent a week here. This hotel has a lot going for it. We had a lovely room on the third floor overlooking the pool. Very spacious with a huge private terrace not overlooked by... >> Read full review
williamsc152016, Darlington, United Kingdom 10/03/2017 Couples March 2017
This extensive hotel complex is very well designed for both families or couples with activities to entertain younger family members or chill space to just relax and enjoy the sunshine.
No shortage of... >> Read full review
David P, Newbury, United Kingdom 07/03/2017 Couples February 2017
Better than most of the recent reviews on here
We previously stayed at this hotel in 2009 and found it pretty good, but were a bit apprehensive this time around due to the mediocre recent reviews. We did however have a good stay, and found most... >> Read full review
Christine H, 07/03/2017 Couples January 2017
Very pleasant stay.
Warm welcome at reception and always helpful on every occasion. Needed extra pillows because breathing probs and asked reception for more, they were there in no time. All staff except for three or... >> Read full review
Ilex47, Torquay, United Kingdom 07/03/2017 Couples February 2017
not a good experience
I agree with the other reviews, we came back yesterday. The room was fine, upstairs with sun all day but rooms below had a jungle in front and no sun. I do not accept what the hotel says about... >> Read full review
Hoops63, Cheddar, United Kingdom 05/03/2017 Couples February 2017
Wrong choice for us
Stayed for a week in February/March on a half board basis travelling with Thomson. The last thing I want to do here is to criticise everything about the complex, what I would say is that it was the... >> Read full review
valb777, Billericay, United Kingdom 05/03/2017 Couples February 2017
Lovely hotel, great location
Just returned from a week at this lovely hotel. Couldn't fault the cleanliness, both inside and out. Food excellent, with a great choice at every meal. It does pay to arrive at the restaurant... >> Read full review
karenbayliss1958, Dudley, United Kingdom 04/03/2017 February 2017
Just come back from this hotel after 1 was stay and I must say won't be going back again, I first stayed in this hotel in 2014 and decided to go back for some winter sun with my husband, checked in... >> Read full review
Barbara K, 02/03/2017 Friends getaway February 2017
Maspalomas Princess set in quite area of Gran Canaria together with mirror image Tabiba. Spotlessly clean inside and out and lovely modern hotel. Only draw back was the beds are really hard. There... >> Read full review
Johno9912, Chichester, United Kingdom 01/03/2017 Couples February 2017
Good but could be brilliant
Stayed as a couple for a week at the end of February 2017, arrival was really good, enormous reception and quick easy check in. Room was on the ground floor which was a shame as there wasn't a view... >> Read full review
Jacqui A, Hemel Hempstead, United Kingdom 28/02/2017 Couples October 2016
Second visit to a great hotel
This was the second visit to this hotel, first trip in September/October 2015. On both occasions we opted for all inclusive which was good value for money. The staff were very friendly and helpful... >> Read full review
clarke8801, 26/02/2017 Family February 2017
I went here in August 2016 with the family and it's really nice, all rooms and grounds are clean and pools. It's about 5 mins in a taxi from maspolmas beach and front which is really nice and classy... >> Read full review
Jacky W, Birmingham, United Kingdom 24/02/2017 Couples February 2017
We stayed at this hotel 2 years ago and had a wonderful time but OMG what a change in those 2 years. The food quality and variety has gone from fantastic to poor not sure if this is down to mass... >> Read full review
33913, 23/02/2017 Family February 2017
I visited this hotel with my family (4 ad and 2 ch) to celebrate my 4oth birthday.I had stayed at this hotel 13yrs ago and had a lovely time, hence re booking but was concerned when some of the... >> Read full review
longstuff10, Winchester 22/02/2017 Family February 2017
School holiday break
Not really lots to write about this hotel it's not brilliant but also not bad. Hotel feels a little tired in places and does not represent the impressive reception . Staff seem good in most places... >> Read full review
L-H-08, Benfleet, Essex 19/02/2017 Couples February 2017
Not as good as it used to be
My husband & I booked this hotel up last minute to escape the freezing UK weather for a week in January. We have stayed at the Maspalomas Princess twice before over the years & both times loved it...