Este apartahotel está distribuido en forma de terraza y está situado en una colina por encima del mar. Podrá llegar a la playa (a un kilómetro y medio) a través de unas escaleras. El centro de la localidad de Puerto Rico, donde encontrará una gran variedad de tiendas, comercios y lugares de ocio y entretenimiento, está a un kilómetro de distancia.Este complejo, construido en el año 1989 e inaugurado en el 2001, está compuesto por un edificio principal y varios edificios anexos, sumando entre todos un total de 385 viviendas. Parte de las instalaciones son el hall de entrada con ascensores, el minimercado y el área de recepción abierta las 24 horas. En lo referente a lo gastronómico, el huésped tendrá a su disposición un comedor y un acogedor bar. Cuenta también con aparcamiento.odernos apartamentos con amplias terrazas o balcones que cuentan con vistas al mar, cocina, caldera, horno de microondas, tostador, exprimidor y nevera. Caja de seguridad de alquiler y teléfono, ventilador y TV están incluidos. El dormitorio y cuarto de baño completamente equipado.En la parte exterior dispone de 2 piscinas de agua dulce con piscina infantil y una terraza para tomar el sol amueblada. Además hay una sala de juegos con mesa de ping-pong, billar, dardos, pista de tenis, minigolf curso y servicio de masajes. Para proporcionar entretenimiento un completo programa de animación así como un miniclub para los jóvenes. El campo de golf más cercano está a 10km de distancia.
All Inclusive with alcoholic drinks (Own brands): Si
Cafeteria within the premises: Si
Cribs available on request
Number of floors in main building
Pool bar: Si
Safety deposit box
Sun terrace: Si
Kids' club: Si
Mini-market on site: Si
Distance (in metres) to airport
Sports Hotel: Si
Hotel For Families: Si
Internet Hotel: Si
* Pay the service directly to the establishment.
At Canarias.Com you have access to more than 70,000 hotels worldwide.These establishments make changes,updates and work as per normal way of life.The details about the installations and facilities of all types(safe,gym,animation,etc) that appear on Canarias.com.are updated by our providers(hotels,apts,tour operators,etc)with frequency and are up to date by a high percentage. Of course in some cases there may occur,that when you make your request,it has not been advised to us of any such changes.Vallecid,propriator of Canarias.com cannot be resposible that the information is exactly correct 100%. Please be advised, with regards to the information about the hotel's facilities rendered in the fact-sheet, that although said facilities "may be available" in many cases to all rooms and guests, it may also be the case that certain facilities are limited to certain types of room and guests. For example the facilities may only be available for Superior type rooms or guests on VIP areas of the hotel. If you require any information about the installations and facilities you can contact our customer service team from Monday to Saturday 9.00 until 20.00 hrs on the given number 00 34 922715353 or by email on email@example.com
Based on 2565 reviews
Suntrip456, 13/11/2019 Couples November 2019
We had an amazing stay here.beautiful hotel. Comfortable beds .amazing jacuzzi. Friendly helpful staff.the choice of food was brilliant. Highly recommend. Would give it 5 stars & definitely be back... >> Read full review
Lucylou6862, 12/11/2019 Couples November 2019
Love this place
Please don't be put off by some of the reviews on here this place is lovely
We booked a one bedroom apartment but we're upgraded to a junior suite newly done up and it was lovely and spacious
The... >> Read full review
Richard F, 08/11/2019 Couples November 2019
This is the first time I came to Gran Canaria I would like to say how nice it is the hotel is great from the food to the staff they are nice a friendly. The rooms tho could do with being updated as... >> Read full review
pclarke65, Derby, United Kingdom 04/11/2019 October 2019
Lovely relaxing week
My husband and I were here for a week mid October, the reviews were a bit mixed but we decided on this hotel anyway. Yes, the rooms need updating and didn't have any air-con but we did ok with the... >> Read full review
kstogowski, Fort William, United Kingdom 31/10/2019 Family October 2019
Stayed here for 1 week, would go back, it has plenty to do for kids. Pool was freezing. Food was good my least fav was breakfast. Cleaners were fab, rooms were old but very clean!. Animation and... >> Read full review
profLincs, lincs 29/10/2019 October 2019
A hotel punching above its stars.
A hotel that goes out of its way to ensure you enjoy your stay, clean rooms, friendly helpful staff, Great food and entertainment. a fantastic selection of foods at breakfast lunch and evening meal... >> Read full review
leam281, Kent, United Kingdom 26/10/2019 Family October 2019
You get what you pay for
Definitely a 3 star hotel. Staff all seem lovely. Disappointed we didn’t get the sea view we had requested but instead looked out onto another block of apartments (although you could see the sea if... >> Read full review
saramX5947RL, Torrin, United Kingdom 24/10/2019 Family October 2019
Fantastic family holiday
What a fantastic hotel from start to finish . Food was fantastic every night only ate out once . Staff are great and plenty to do for the kids . Rooms are clean and spacious . Balcony views you can’t... >> Read full review
reluctanttraveller44, 22/10/2019 October 2019
Booked 2 days before flying after spending hours looking and boring myself. The adults only infinity spa pool was what swung it! We had a great 5 days and met many interesting people from Wales... >> Read full review
lil1977, Bournemouth, United Kingdom 20/10/2019 Family October 2019
Amazing hotel, delicious food!
Our family group (7 adults and 2 children) had a fabulous stay here!
A slight hiccup at the beginning with rooms. When you book, please make sure your room has air con as the rooms without are VERY... >> Read full review
Ontravels456, 17/10/2019 October 2019
A lovely week in Puerto Rico
Have just returned from a excellent holiday at Puerto Azil . As stated in previous reviews the hotel
is situated high in the hillside with fantastic views of the port and sea. The downside to this... >> Read full review
The-customer-45, London, United Kingdom 17/10/2019 Couples October 2019
Nice hotel but the staff in the restaurant very unprofessional...
We went to this hotel for 10 days 2 weeks ago. Everything was perfect, good reception staff, Rooms very nice with a beautiful view and good cleaning. The food was good but the staff in the restaurant... >> Read full review
Jessica L, 14/10/2019 Couples October 2019
Didn’t want to come home
My boyfriend and I stayed here all inclusive for 1 week at the start of October and we absolutely loved it! On our last day we noticed it got quite busy due to the English school holidays starting... >> Read full review
Jessica R, 14/10/2019 Family October 2019
Can’t recommend enough
This is our 2nd time back to this hotel 1st time with a baby and it did not disappoint the pools are fab staff are great the new upgraded rooms are deffo worth the extra money and made out holiday so... >> Read full review
Lisajmarshall1969gm, 13/10/2019 Couples October 2019
Don't usually write a review but the hotel staff are wonderful. The food is excellent. The hotel is spotlessly clean all in all it is a great hotel. There are plenty of sunbeds . If I could find a... >> Read full review
Kyereed, Portsmouth, United Kingdom 11/10/2019 Couples October 2019
Holiday in Puerto Rico
Mine and my girlfriends holiday has been really lovely and we have really enjoyed the hotel, it has really beautiful views.
The rooms are quite dated but it is only a 3 star hotel so we weren’t... >> Read full review
Krafty K, 10/10/2019 Couples October 2019
Great value all inclusive holiday!
We recently stayed at the Puerto azule and I can honestly say it was a great all inclusive holiday. As a returning customer the bottle of wine in our room was much appreciated. Yes, the hotel and... >> Read full review
Jeannie M, 08/10/2019 September 2019
We stayed here from September 22nd until October 3rd and loved everything about it We booked a superior apartment and it really was worth the extra cost.The hotel is closing next year for a revamp as... >> Read full review
Dewie_9, Cheshire 06/10/2019 September 2019
Avoid if you want night time entertainment, and a comfy bed
This was our 3rd holiday to Puerto Rico. The views are amazing from this hotel. From most parts of the hotel....you will have stunning sea views inc the restaurants. Food was beautiful, probably the... >> Read full review
ChrisE3636, Brynmawr, United Kingdom 05/10/2019 October 2019
Brilliant hotel great service
Just came back from a 10 day stay at this hotel with my family and friends,I can only say that this was a fantastic hotel,we stayed here in the past in the standard room and they were ok,this time we... >> Read full review
chloek979, Walsall, United Kingdom 02/10/2019 Couples September 2019
One of the best hotels ive ever stayed in!
Myself and my Fiance booked this hotel last minute, like many reviewers we were a little sceptical. Rest assured the bad reviews are FALSE! From the moment we entered the hotel to the moment we left... >> Read full review
scramol, Watford, United Kingdom 01/10/2019 September 2019
Cant wait to go back
We stayed there from 15 sept till 25 sept in room 2201. The hotel is closing in April for upgrade so there are a few bits of work that need to be done, but nothing drastic. There was 3 lifts to get... >> Read full review
Malcolm E, Wallasey 30/09/2019 Couples September 2019
Great Hotel, great views, great food.
This was our first visit to Gran Canaria and we choose the Servatur Puerto Azul Hotel, Puerto Rico to celebrate our wedding anniversary.
It's the first time in my life that I'd been given a map to... >> Read full review
Kirsty G, 27/09/2019 Friends getaway September 2019
No air conditioner in rooms
The rooms isn’t the greatest to look at also with no air conditioner need to pay for air conditioning separate, there is a standing fan in the rooms although rooms are clean, the food is nice with a... >> Read full review
Stephen G, 27/09/2019 Couples September 2019
Absolutely unreal hotel
Where do we begin it's hard but as soon as we arrived we where made to feel welcome and with that we knew we would love it the food is a good standard (only one thing that could change is the... >> Read full review
Chris L, Lincolnshire UK 23/09/2019 September 2019
A place desperate for a make over but still a great week
We have just returned for a "quick week away", checked in at 10:30pm as restaurants were closed sandwiches and lots fresh fruit left out for all latecomers - a nice touch i thought. This is a big... >> Read full review
David M, 23/09/2019 September 2019
EXcellent, spectacular location , good food, splendid staff
My expectations were exceeded from the moment of arrival. Spectacular location, wonderful views of the beach, marina and ocean. The manager, Carlos, and his young enthusiastic team create a warm... >> Read full review
charlotteb251190, Liverpool, United Kingdom 23/09/2019 Couples September 2019
Lovely hotel, amazing views!
We have just landed back in Manchester after a lovely week stay at Puerto Azul. We was in a junior suit which was spacious, clean and had fantastic views. Our room with cleaned, beds changed and... >> Read full review
Rebecca K, 21/09/2019 Couples September 2019
Ok, but wouldn’t rush back
Hotel was ok but a little outdated. If you’re arriving late at night...good luck! We arrived at 9:30pm and were completely baffled with how to find our room, because of lots of lifts, honestly, the... >> Read full review
Edit N, Bristol, United Kingdom 20/09/2019 Couples September 2019
Good for families
We spent a week in this hotel in September, 2 adults no kids. It's ok for value of money little bit run down but clean. We had an apartment with balcony nice view to the see. Bed is very comfortable... >> Read full review
O6120LAkimb, 18/09/2019 Family September 2019
Yes I did read the reviews & I had my doubts...So very pleased when my daughter (19) & I arrived at the Hotel we had a friendly greeting was told where we could grab a sandwich as it was late. We... >> Read full review
Kimbleberry13, England, United Kingdom 18/09/2019 Couples September 2019
Me and my boyfriend got back just yesterday and we had a great time!
I was quite worried about going after reading some of the reviews but I’ve worked in a popular holiday park and some people are... >> Read full review
Salford36, 17/09/2019 Couples September 2019
All inclusive 1 week holiday
Just got back from Gran Canaria Peurto Rico at the hotel Servatur Peurto Azul 👍
So like many thousands of people on here who read the the reviews for this hotel 🏨 so I thought I’d give me and my... >> Read full review
Holidaymakersun, 17/09/2019 Friends getaway August 2019
Hotel was amazing!
My friend and I booked very last minute and it didn’t disappoint the hotel was stunning and the staff were all so lovely especially the receptionists! The pools and adult Jacuzzi looks exactly like... >> Read full review
DarrellGN101, 15/09/2019 Friends getaway September 2019
Potential to be fantastic
I’ve enjoyed the majority of my stay here, there are a few points that bring it down from a 5* review; the food in all inclusive has a lot to be desired, I’m not a massive fan of fish and it would... >> Read full review
iamjbohemia1, Birmingham, United Kingdom 12/09/2019 Family October 2018
Love it but room for improvement
I’ve been visiting this hotel consecutively for the past 4 years running. The very first time I went, I fell in love with the surroundings, the culture and the hotel atmosphere, at times you feel... >> Read full review
dancowley, 09/09/2019 Family August 2019
Top floor Junior Suite is what to go for...
We checked in late on the 29th of August and were a little daunted having to walk through the pool bar area with our cases at 10.30 at night but once we got to our room (a junior suite)we were more... >> Read full review
deemally, Barnsley, United Kingdom 09/09/2019 Couples August 2019
Fab fab fab
Well just got back from a brill hols hotel beautifull from gettin ther to leaving room 1204 beautifull few from balcany sea harbour cleaned n fresh towel every other day spotless 3 lifts to reception... >> Read full review
cheekybabe1977, Leeds, United Kingdom 09/09/2019 August 2019
Great Holiday, would deffo go back!!
Just returned from a 7 day holiday at the Puerto Azul.
Its the second time I have stayed here and it did not dissapoint!! I travelled with my 13 yr old son and we had a blast.
Please ignore any of... >> Read full review
Lola20172019, 06/09/2019 Family August 2019
We had a good holiday.needed more staff in the bars.one bar empty and the outside bar had a queue of u up to 10 people.quite a few times u would get a drink and the syrup had gone.restaurant had... >> Read full review
Rayner E, Essex, United Kingdom 06/09/2019 Family August 2019
We went as a family with a 6yr old and had a great time cant fault hotel except as we were on the ground floor we did get some massive cockroaches but spoke to other people and they never had them so... >> Read full review
joyce c, 05/09/2019 August 2019
arrived 1030 at night checked in quickly no problem you get a map to find your room bit hard in the dark but found it we had one of theoutdated double rooms with sea view served all our needs... >> Read full review
Sarahrose5, 03/09/2019 Family August 2019
Love this place
This was our third year in a row coming to Puerto azul and we were not disappointed. This hotel is great for all ages and my 8 year old always has so much fun. The entertainment team work really hard... >> Read full review
Steph D, 02/09/2019 Family August 2019
We have just returned from a 14 days holiday and all we can say is amazing. From start to finish we had the best holiday possible. The food was amazing every night with plenty of choice and also... >> Read full review
mollyloveridge, Silverstone, United Kingdom 02/09/2019 Couples September 2019
Ignore bad reviews!! This place is amazing
I’m writing this as I’m still on holiday at Puerto Azul. Before coming I didn’t have high expectation due to other reviews left on trip advisor. However, it has been amazing!!
Room- basic but what... >> Read full review
Kirstybe91, 30/08/2019 Family August 2019
Food was fantastic, fresh pancakes and eggs cooked infront of you at breakfast, fresh meats at lunch and dinner, there's something for everyone.
Great range of cocktails... >> Read full review
Chelsea B, 30/08/2019 July 2019
Great 11 nights couple holiday
Overall an amazing holiday for an 18 and 20 year old couple. The food/bar staff were lovely, and work really hard considering the amount of people that are staying. Good selection of food, but not... >> Read full review
Tracybarker33, 29/08/2019 Family August 2019
Fab stay in wonderful hotel
I'm currently staying in this hotel and wanted to take a second to write a review.
After seeing mixed reviews i was unsure what to expect but we have had the most amazing time. We haven't had one... >> Read full review
12ksp, Liverpool, United Kingdom 28/08/2019 August 2019
We stayed at the Servatur Puerto Azul Hotel for a week in August. We arrived at around 10:35 and was quickly given directions to our room (the hotel seems massive and we got lost!). There was no were... >> Read full review
missmyma, London, United Kingdom 27/08/2019 July 2019
This hotel is really lovely! It has an open space reception and a huge pool and and extra jacuzzi! I really enjoyed just walking around the hotel resort in the evenings as there was always a nice... >> Read full review
lea_Cathrine02, Huddersfield, United Kingdom 25/08/2019 Couples August 2019
I read so many reviews on this hotel before leaving for our holiday, I really didn’t know what to expect. However, after spending a week there I can 100% say that it is a great hotel & we had a... >> Read full review
carla7323, 25/08/2019 August 2019
Amazing 2 weeks holiday
My family and i have just returned from a fantastic 2 week holiday at this hotel.
Check in at the hotel went very smooth, the lady on reception was very helpful and also offered us food seen as we... >> Read full review
MrsHinchliffe, Oxford, United Kingdom 23/08/2019 Family August 2019
Fantastic hotel all round
We’ve just got back from 10 nights at this glorious hotel, 4 adults and 4 children aged between 8 and 14. We couldn’t fault a single thing about the whole hotel. The all inclusive food was the best... >> Read full review
mo p, 21/08/2019 Family August 2019
Initial disappointment but got better
We are still here on our annual holiday. I booked this much needed holiday through on the beach flying with Ryanair (but that’s another review). I knew it was a 3 star hotel so wasn’t expecting any... >> Read full review
Miamiguy1973, 20/08/2019 Couples August 2019
The Worst Hotel I”ve Stayed In
I booked this hotel through a promotion on booking up.com. Upon arrival the doorman, bellman and front desk agent were very friendly, since our room was not ready we decided to walk around the lobby... >> Read full review
ajrl20004, Manchester, United Kingdom 19/08/2019 Family July 2019
AMAZING HOTEL FOR FAMILY & FRIENDS
We stayed here last week with a big family.
Firstly I'd like to thank Jaquad, Alex, Sion and Stania for putting their effort into the animation;)These people were amazing and make the... >> Read full review
Emily R, Winchester, United Kingdom 18/08/2019 Family August 2019
Great for all the family
Best things about this hotel - food was lovely, something for everyone and the odd themed night added something. Spacious, you never feel crowded even though we didn’t get down to the pool early some... >> Read full review
alidaz25, s-o-t uk 16/08/2019 Family August 2019
Great family holiday
I was apprehensive about staying at this hotel after reading such mixed reviews, there was no need to worry this is a lovely hotel. We we were greated at reception by one of the staff who advised us... >> Read full review
tommo582006, Cannock, United Kingdom 15/08/2019 Family August 2019
Stayed here in August family of 4, 2 adults 2 children. Firstly I’d like to add this is a 3 star hotel so if your expecting the place to be immaculate then it isn’t for you but I must add that it is... >> Read full review
Lorraine M, Coatbridge 15/08/2019 Family August 2019
Just returned from family holiday 8 adults and 5 kids and I can honestly say the Management and staff have got everything right for such a large complex.All staff friendly and helpful especially... >> Read full review
Paulhiggy, 11/08/2019 Family August 2019
Just returned from the Puerto azul this morning. Firstly can i just say how good your receptionist were, so.helpful and all so happy. And what can i say about the entertainment team. These guys and... >> Read full review
TrudyM981, Durham, United Kingdom 09/08/2019 Family June 2019
Family and Friends trip
2 weeks last week in July first week in August
Plenty of choice every day, the food was lovely. The food was repeated weekly, but that much choice you wouldn’t of had to eat the same thing... >> Read full review
neilandt, Nelson, United Kingdom 08/08/2019 Family August 2019
Good all-rounder Hotel with just a few niggles.
Arrived after midnight at this hotel and we checked in and was given a map and a very brief description of how to get to the room which was located three lifts away.
After trailing around the... >> Read full review
ChanttellH, 08/08/2019 Family July 2019
Hotel good... Rooms bad
The hotel wasn't what I originally booked, jet 2 moved us as our hotel was under renovation.
The hotel its self was very good the bar and waiting staff were brilliant and the facilities was brilliant... >> Read full review
Great_brit81, Cheshire, United Kingdom 07/08/2019 Family July 2019
5 out of 10
Rooms are ok,but 2xcheck you have AIRCON + not a fan
Food is a 6/10 at best
Staff-grumpy but ok
Entertainment- kids good, adults was awful
Onsite shop ok
All... >> Read full review
Becky D, 07/08/2019 Family August 2019
Food great, lovely pools plenty of sun beds. Busy pool area but adult only pool amazing. Room was down on ground floor but cool and quiet. Great views over harbour and sea. Staff friendly and... >> Read full review
Dave K, Lincoln, United Kingdom 07/08/2019 Couples July 2019
This hotel is underrated. The food is amazing, staff so kind and friendly and the rooms are spotless. The pool area is helped with an adults only area for couples that do not have children. Highly... >> Read full review
corinne14470, Silsden, United Kingdom 04/08/2019 Family August 2019
Large hotel/clean/family friendly/high up/air con not standard
I want to give a fair view of our week long trip so her goes in hopefully easy to read style - please feel free to ask questions.
HOTEL - it is a very big hotel so plenty of people possibly different... >> Read full review
Khamoushi, Solna, Sweden 02/08/2019 Family July 2019
An overpriced hotel
In short, the hotel is overpriced and the buildings are very old
- location - there are 650 stairs to the closest beach
- swimming pool - there is no swimming pool for adults, there... >> Read full review
smiffya96, Luton, United Kingdom 01/08/2019 Couples August 2019
Not the best place we have stayed
Me and my boyfriend are currently staying at this hotel , the pool is good and so are the snacks they offer during the day however the restaurant food could definitely be improved - there is not a... >> Read full review
Juicy13, Nottingham 01/08/2019 Family July 2019
Great Family holiday
Arrived at the Puerto Azul at 10.05 pm after a stupidly long transfer ( nearly 3 hours to do a journey that straight through only takes roughly around 45 mins ?!- lesson learnt for next time- book a... >> Read full review
jennybL6570BP, Exeter, United Kingdom 30/07/2019 Family July 2019
Fantastic family destination!
Myself, my partner and our two teenaged children have just returned from a week at this great hotel and we all thoroughly enjoyed it!
To be honest, I had trepidations before our arrival due to... >> Read full review
tmnx95, 29/07/2019 Friends getaway July 2019
I have just returned from a 10 night holiday at Puerto Azul and the holiday blues have kicked in!!
On our arrival at the hotel (approx. 10:30pm) we were greeted by a lovely young lady on reception... >> Read full review
Miketravel1982, Halesowen, United Kingdom 28/07/2019 Family July 2019
Came on a all inclusive holiday with my partner and foster son. The hotel staff are very pleasant and understanding of some challenges we faced.
The hotel in places needs tidying up as it’s tatty in... >> Read full review
amberkent31, 28/07/2019 Family July 2019
Good and bad points enjoyable stay
We arrived at around 11:30 pm and was greeted by a trainee who was nice but when we were asking a few questions was telling us wait wait until I’ve finished so it took some time to check in. We... >> Read full review
Linn H, 25/07/2019 Family July 2019
Lovely apartment, newly renovated junior suite. Extraordinary view of the ocean and Puerto Rico. Good all inclusive. Enough sun beds. Large pool. Great entertainment for kids. Nice staff. Perfect... >> Read full review
Holsxoox, 24/07/2019 Couples July 2019
One of the best holiday!
Went away here with my boyfriend beginning of July and after reading the reviews before we went we was quite worried but oh no.
We had the best time Ever. The room was okay we didn't really spend... >> Read full review
LasseHansby, Bangkok 23/07/2019 Couples July 2019
Great hotel with great service
This was the very first time that we visited the Canaria islands, and what a nice surprise! Also the first time with all inclusive.
We stayed in a two room approval with a small kitchenette... >> Read full review
colettew935, Isle of Wight, United Kingdom 23/07/2019 Family July 2019
Had a great stay, really good value for money and friendly staff.
My only issue is the THOUSANDS of plastic cups the resort must go through and I was advised by staff that they do not recycle... >> Read full review
ecrx, Motherwell, United Kingdom 21/07/2019 Couples July 2019
Please read the negative reviews before booking here - I didn’t!
I feel honestly terrible writing this because I work in customer service and I know how damaging a bad review can be to a business but unfortunately this is without a doubt the worst hotel I have... >> Read full review
Holly41620, Hull, Massachusetts 20/07/2019 Couples July 2019
We had a lovley time in this hotel OK the room was basic but the view was fab the food was very good we thought the jacuzzi was fab too the entertainment was a bit lacking for adults it did not last... >> Read full review
hayleybremner22, Leicester, United Kingdom 17/07/2019 Family July 2019
We visited on 5th July 2019 and loved it!All the staff were very friendly. The entertainers were great and kept us smiling. The kids were entertained throughout the day and we didnt even do the kids... >> Read full review
Stew2209, Liverpool, United Kingdom 17/07/2019 Family July 2019
Love the place
Ignore the bad reviews! This place is amazing! Currently on day 3 of a 11 night stay, this place is boss! Cant fault anything at the moment. The staff are all lovely and very hardworking, food is... >> Read full review
demi232017, Birmingham, United Kingdom 13/07/2019 Couples July 2019
Great summer holiday
Servatur Puerto Azul is located at the top of a hill on the right hand side of the beach. The hotel has many rooms all which have different interiors depending on your price point, however even the... >> Read full review
jennytung, birmingham 12/07/2019 Couples July 2019
Too big and too tired
Okay, well this hotel is the biggest hotel I have ever stayed in. I have travelled substantially and can honestly say that being so large is what holds it back. Firstly though I need to mention how... >> Read full review
Brionyjayne97, 12/07/2019 Couples July 2019
Me and my partner stayed here for 10 days after visiting Puerto Rico a few times in the past and this is the best hotel we have visited. We booked a junior suite and we are glad we did, looking... >> Read full review
IHJ1993, 09/07/2019 Couples July 2019
Could be amazing, but isn’t! NOT GOOD
We have just got back from our stay at the Puerto Azul hotel and honestly, we won’t be going back. Gran Canaria and Puerto Rico are BEAUTIFUL! The location is absolutely amazing and if your the... >> Read full review
ManfredMarquard, Gran Canaria 08/07/2019 Family July 2019
perfect stay in a well managed hotel
i was here with my sister and we are surprised by the great facilities, delicious food and nice service. Definately not the last time I was there. You can tell, here people know how to manage a... >> Read full review
Elliehope8, 07/07/2019 Couples June 2019
Luckily we stayed in a room with only one lift but everyone complained who was in a room with 3 lifts away! Cocktail were good! Don’t agree with them charging for bottled water - great location town... >> Read full review
Trixiebelle1, Ireland 07/07/2019 Family June 2019
Definitely be back
Just back from a family holiday and cant recommend this hotel enough. We stayed in junior suite which was modern and bright with bunk beds in living area and twin beds in bedroom. It has a fridge but... >> Read full review
Lucy B, Braintree, United Kingdom 04/07/2019 Couples July 2019
My husband and I came here from Monday to Friday for a child free break courtesy of nanny and grandad. We had an amazing time, food and drink was great you won’t go hungry! Pool areas clean and never... >> Read full review
U6945ROjasond, Gran Canaria, Spain 04/07/2019 Couples July 2019
Excellent value for money
I’ll rate each feature of the hotel out of ten with a brief description where applicable:
Very spacious with a separate living and kitchen area (not sure why you’d cook if all inclusive... >> Read full review
764georginar, Cleethorpes, United Kingdom 03/07/2019 Couples June 2019
Best holiday ever! Thorough review truthfully.
My boyfriend and I have not long got home from staying here. I’ll go from start to finish...
so the transfer from the airport wasn’t great, instantly was like oh no! After a long day of travelling... >> Read full review
David A, Manchester, United Kingdom 02/07/2019 Couples June 2019
5th Time lucky.
Our 5th visit still enjoying the place, Always have a superior room so can’t comment on the other apartments. Our latest visit 23rd to 30th June we had a room on the pool level so no lifts or stairs... >> Read full review
ennietravels, Northampton, United Kingdom 01/07/2019 Friends getaway June 2019
Good facilities and friendly staff
A group of eight of us stayed in twos for 7 nights in mid June. The pool facilities were definitely one of the highlights, and the reception staff were very friendly and attentive.
Disappointing... >> Read full review
jpQ492AQ, Huddersfield, United Kingdom 30/06/2019 Friends getaway June 2019
As most places a few things could be improved but over all a very lovey stay would defiantly return. Be aware there are many stairs or you have to swap elevators a few floors down. Lovely views... >> Read full review
MariuszB603, Loughrea, Ireland 29/06/2019 Family June 2019
We are just waiting for our bus to the airport and feel very sad leaving this great hotel. We stayed as family 2+2 for one week. Defo not enough. We had junior suite which is very recommended. AC... >> Read full review
Jade C, Grimsby, United Kingdom 29/06/2019 Couples June 2019
Lovely stay, just needs a couple of upgrades
This hotel is great, good food, good staff and good facilities. Very cheap in a taxi to get to beach/local nightlife which we really enjoyed, we’re a young couple and it was lively. We’ve really... >> Read full review
paul s, 27/06/2019 Couples June 2019
worth a look
We stayed here all-inclusive for 10 days in June. The place is big, so it takes a while to find your way. We had to use 2 lifts to get to our room, which was clean and had a nice balcony. The better... >> Read full review
Jerryh227, Dunstable, United Kingdom 25/06/2019 Couples June 2019
A cheap week away
We booked a last minute holiday for a week here all inclusive with TUI. The hotel is in need of updating no air con in our room. A little tired. We chose it as it advertised an adults only area but... >> Read full review
Abbey H, 25/06/2019 Couples June 2019
Well needed break away
I am writing this as we sit in the airport to go home. What an amazing holiday we have had. After a rough start to the year we decided to book a very last minute weeks holiday to this beautiful... >> Read full review
StevenG160, Inverness, Scotland, United Kingdom 24/06/2019 Friends getaway June 2019
Nice but would upgrade room
My wife & I with a couple of friends stayed here for a week in June.
Check in was very good young girl was so nice & friendly
Couple of times I went to reception deck found they were all... >> Read full review
D2622IFheatherb, Blackpool, United Kingdom 22/06/2019 Couples June 2019
Very nice hotel! Would visit again.
I visited the hotel for 10 days with my partner during June 2019. We really enjoyed our stay and would stay again. I would suggest people thinking of booking this hotel choses to upgrade to a junior... >> Read full review
sylwia7730, County Limerick, Ireland 21/06/2019 Family June 2019
It has been my second visit to Puerto Azul and definitely not last. The hotel was fantastic and the staff was very friendly. The food was amazing and rooms very clean. Thank you for making my holiday... >> Read full review
Lee_Becca, Edinburgh, United Kingdom 20/06/2019 Couples June 2019
Great hotel stay and holiday area
Had a fantastic stay in a clean room 4406 with great ocean views. Staff were all friendly, approachable and helpful. Lots of sun loungers with an adult area too. All inclusive food options were great... >> Read full review
SophieJBurns, South Shields, United Kingdom 19/06/2019 Friends getaway June 2019
fantastic hotel -loved it
just returned from a week holiday in this hotel with three friends and it was one of the best hotels we have ever stayed in.
Finding room was initially very complicated however soon found our way... >> Read full review
sonyaf887, Stockholm, Sweden 17/06/2019 Family June 2019
Better than expected!
We spent a week at Azul me and my son for his 5th birthday. The room was decent, bed very comfortable, balcony large with space for 2 sunbeds and a table with chairs. The have a childrens club who... >> Read full review
Lexiolivia, Plymouth, United Kingdom 15/06/2019 Family June 2019
We are a family of 4, myself my husband and 2 daughters age 10 and 7 who booked this as a last minute getaway. We holiday abroad at least 3 times a year and have been to some amazing places. This... >> Read full review
Jp20189, 14/06/2019 Couples June 2019
Beyond great for what it is.
I'm very surprised to have read some, although few very negative reviews of this hotel, we were welcomed in after a long day of travelling (we were delayed for 2 hours) by a nice young man who sorted... >> Read full review
Kristina V, 13/06/2019 Family June 2019
Worst place I have ever been. We were very exited to go on holiday as we bring our mother as a treat every year, Iâve read some reviews and decide to go for it, what a mistake I made... on arrival... >> Read full review
Jenjefromblock, 13/06/2019 Couples June 2019
Overall we had a good holiday, with some ups and downs regarding the hotel. Such as great having a small kitchen in the hotel room, not so great having one pan and nothing to clean the dishes with... >> Read full review
davidjwp2015, County Londonderry, United Kingdom 11/06/2019 Family May 2019
Our 3rd time @ the Puerto Azul, Mum's 5th time. The place is brilliant. From Stephanie in Reception to Ivan in the Restaurant ( prob spelt names wrong, sorry ) Place spotless. Surprised Mum with... >> Read full review
hayleyMatthews150794, Ipswich, United Kingdom 10/06/2019 Couples May 2019
Get what you pay for - had a great stay!
Stayed at this hotel for 5nights 1st-6th June 2019.
On arrival we was amazed with the views, being so high up they were amazing (see pictures attached).
We arrived shortly after 14.00pm - we were... >> Read full review
Jenny F, Bradford, England, United Kingdom 10/06/2019 Family June 2019
Great all inclusive for families on a budget.
We stopped here for 10 nights with our 2 kids aged 4 and 8. There was plenty of food choices in the restaurant, something for everyone. There was also a good choice of drinks.
Around the pool areas... >> Read full review
alisonmP8635QJ, Glasgow, United Kingdom 05/06/2019 Family June 2019
Ok but don't think I would return again
Stayed here for a week with my five year old in block 2, it was an older room and infact there's been no real major changes too this hotel since I last visited about 7 years ago and it was meant to... >> Read full review
Gilly S, Malton 04/06/2019 Couples May 2019
Fantastic hotel...lovely room...always something to eat that we enjoyed breakfast lunch and tea...loved the a.i. drinks ..great system of help yourselves to some drinks and lager but go to bar for... >> Read full review
R3945LFmarys, Belfast, United Kingdom 04/06/2019 Couples May 2019
Overall great holiday- would come back!
We have just returned home from 5 nights at the hotel and were pleasantly surprised for a 3 star hotel!
the hotel is at the top of a hill, but there are steps down to the beach which takes... >> Read full review
14paiger, Wrexham, United Kingdom 02/06/2019 Family June 2019
4.5 out of 5.
We are currently here day 5 out of 7. I can't fault this hotel, the food is fantastic the rooms are lovely, the drinks are good. The only downside I would say is that late at night after the mini... >> Read full review
Laura178, Blaydon, United Kingdom 02/06/2019 Couples May 2019
Me and my boyfriend stayed here for the last week in May and we had a fantastic break! We stayed in a 1 bed apt overlooking the sea and we were all inclusive.
We arrived approx 9.45pm and... >> Read full review
elyandkellyl, 31/05/2019 Family May 2019
Fantastic hotel, nice and clean rooms. Good catering, every day activitys. I'm specially enjoying aqua, fantastic! 2nd time when I was here, and I thinking I will be back again! Very kind, helpful... >> Read full review
magdakrukar, Iver, United Kingdom 29/05/2019 Family May 2019
Take your hard earned money elsewhere!
Very disappointed with our holiday, we’re here for 2 weeks, which turns out is way to long for this place! It’s been 10 days and my kids want to go back home.. that has not happened ever... >> Read full review
tyler5610, Glasgow, United Kingdom 29/05/2019 Couples May 2019
Just back from 10 days all inclusive and wow what a fantastic time. stayed here twice now and on both occasions hotel and staff have been amazing. plenty of food and drink, choices to cater for all... >> Read full review
Pletty374, Bristol, United Kingdom 28/05/2019 Family April 2019
We were looking for an Easter get away and we couldn’t have chosen better! The food quality and variety was superb, the pools were nice, kids loved the outdoor heated pool. The adults loved the... >> Read full review
KayleighJo23, Dunfermline, United Kingdom 26/05/2019 Couples May 2019
Great Hotel - but do your research before you go!
We booked a last minute week here and had a fab time! I checked the reviews before hand so upgraded to a junior suite and so glad i did, the room was fab, clean and the air conditioning was great... >> Read full review
CumbriaRich, Cumbria 24/05/2019 Couples May 2019
We had an upgraded Junior Suite on the top floor. The view was fantastic, and the balcony had table chairs and 2 sunbeds. We got the Sun from 10am through to sunset at 9pm. All the staff were... >> Read full review
Natalie V, Kippax 24/05/2019 Family May 2019
Fab week away.
Booked last minute and have not been disappointed. For a 3 star hotel we have been really impressed with the hotel.
We stayed in a 1 bedroomed apartment and it was great. We had views over the sea... >> Read full review
Footprints319568, County Donegal, Ireland 23/05/2019 Couples May 2019
Stayed here for a week all inclusive. Good value for money. We had the basic apartment but would probably upgrade to the jnr suite next time as we had no A/C. Food was of a good standard and plenty... >> Read full review
Elliotwitts, Neath, United Kingdom 21/05/2019 Couples May 2019
WHAT AN AMAZING HOTEL
Me and my girlfriend have just returned from a week holiday at the puerto azul and our first hotel together and we are looking to go again next year.
I up graded to the junior suite and was a room... >> Read full review
tedsez2014, Sunderland, United Kingdom 21/05/2019 Couples May 2019
My husband and I have just returned from a 2 week stay at the Puerto Azul and we will certainly be returning.
Everywhere was kept so clean and tidy by the hard working staff.
We paid extra... >> Read full review
D9734DVbeths, Atherstone, United Kingdom 20/05/2019 Couples May 2019
A very pleasant stay!
Stayed here for a week in May, with my partner (aged 21 & 22), and must say we were very pleasantly surprised!
Arrived at the hotel around 1am, and were checked in by very friendly staff who... >> Read full review
Juddo, Scotland 18/05/2019 Couples May 2019
Last day of a week long holiday in this hotel. From arrival we have not failed to be impressed with this superbly run hotel. We had a 1 bed apt with sea views and a huge veranda with sunloungers... >> Read full review
mosatchell23, Cambridge, United Kingdom 14/05/2019 Couples May 2019
Upon arrival at this hotel, we found all staff very helpful, rooms very clean and surrounding areas all washed down daily, there were plenty of sun beds!
Food excellent, couldn't fault a thing, it... >> Read full review
887leahw, 11/05/2019 Couples May 2019
We have just spent a week here and overall the hotel is nice but could definitely use a few improvements.
Check in was fast and the lady kindly said for us to leave our bags in the luggage room and... >> Read full review
995dawnc, birminham 07/05/2019 Family May 2019
Hi I have just arrived at this hotel with my son Daighter son in law and two year old grandson we arrived late so we told that best run to get food whilst rooms were being sorted out we did
We then... >> Read full review
Elaine F, 07/05/2019 Friends getaway April 2019
Great value for money
For what we paid for this holiday can't fault hotel room clean beds comfy good choice of food staff helpful would definitely return added bonus of sunbeds on the balcony and adults only area was... >> Read full review
Stephen G, Burton upon Trent, United Kingdom 07/05/2019 Family April 2019
Good communal areas
Stayed here at the Easter break for a week. Check in was very easy, although they wouldn't give us a safe until the following day, it wasn't particularly late so I don't know why that was. We arrived... >> Read full review
Kayleigh_Mx1, Stratford-upon-Avon, United Kingdom 06/05/2019 Friends getaway September 2018
Just an average holiday
In my opinion this hotel is nothing special, the food wasn't brilliant, rooms were okay and the location was not the best (probably my fault for not looking up the fact it's at the top of a hill... >> Read full review
56plaster, 04/05/2019 Couples April 2019
fourth time at this hotel first time in a junior suite very impressed air condition large bedroom tv with sport and film chanels walk in shower which was perfect location top of hill great view... >> Read full review
Welltravelledp, Blandford Forum, United Kingdom 03/05/2019 Couples May 2019
Very nice hotel
Just returned from Servatur Puerto Azul and what a well run hotel this is.
Good points .....
V nice room ( had junior suite )
Good drinks ( beer , sangria and wine )
Clean... >> Read full review
70sarahe, Killeigh, Ireland 01/05/2019 Family April 2019
Were just back from staying here. We stayed for 5 nights. Its a stunning place. The pool area is beautiful, so clean & the hot tub was the best looking out over puerto rico beach. It was fabulous. We... >> Read full review
John Q, 29/04/2019 Couples September 2018
Fantastic resort, the staff at this hotel are amazing so friendly and work so hard!
The adults only area with jacuzzi is amazing! I travel on Saturday to this hotel for a week and this will be our... >> Read full review
László G, Bristol, United Kingdom 29/04/2019 Couples September 2018
Very nice hotel with superb pool and jacuzzi
We have spent a week in the hotel. Rooms are modern, nice and clean, beautiful view from the balcony. Pools and jacuzzi are superb, very good size so never too busy. Food in the restaurant is nice... >> Read full review
62lullabelle, Ballyclare, United Kingdom 28/04/2019 Family April 2019
Just returned after a week staying in this fabulous hotel. I would find it hard to fault it, we had a beautiful room 5807, looking out over the sea, newly refurbished, very fresh and clean, just a... >> Read full review
Liwsi H, 27/04/2019 Family April 2019
Book the Junior Suite - an easy holiday with kids!
I wanted to take my 3 children (aged 11, 9 and 9) on a beach holiday, but as my husband was unable to join us, l wanted it to be as hassle-free as possible! It definitely was! The kids were able to... >> Read full review
Diane B, 27/04/2019 Family April 2019
Just back from here with my husband and daughter, hotel is very dated nothing like the photographs seen online, your given your room number and sent on your way which took us forever to find, there... >> Read full review
ky50, 26/04/2019 March 2019
Went here on 25th march for a week. On arrival check in was quick and easy friendly reception staff. explained how to get to our room as there is lots of different blocks and a couple of lifts to get... >> Read full review
Lauzgoodi, 23/04/2019 Family April 2019
Just what we needed!!!
Booked this hotel really last minute as a treat for the kids (and us!) during the second week of the Easter holiday (13th - 20th April). We booked a junior suite and so pleased we did. It was modern... >> Read full review
bigrabcree, Cumnock, United Kingdom 20/04/2019 Couples April 2019
Servatour Puerto Azul All Inclusive
Very friendly staff all over the hotel. Nothing too much trouble for them.
€12 to hire a safe for a week. Free wifi all over the hotel, reception will give you password when checking in. Pool towels... >> Read full review
kerdo1969, Port Glasgow, United Kingdom 16/04/2019 Family April 2019
Staff lovely rooms not
Staff were absolutely amazing all very friendly & helpful were celebrating a 50th Anniversary & the staff did a table up in the restaurant & brought champagne which was a lovely touch 👍the only... >> Read full review
Ali H, London, United Kingdom 14/04/2019 Family April 2019
Terrible room :(
Have HAD to rate this low, as the room was just below par in every way: which sadly lets it's staff down so BADLY: Only thing that has stopped me giving a "terrible" rating is the staff:-
Our stay... >> Read full review
debbie j, Bangor, United Kingdom 14/04/2019 April 2019
A good all round hotel with excellent views from most rooms.
This hotel is situated at the top of a cliff so we had a brilliant view. We had a one bedroom apartment which was spacious very clean and really had more than everything we needed ( we were all... >> Read full review
Evansyboy, 14/04/2019 Couples September 2018
Nice hotel & staff,food very good & plentiful,we booked a junior suite with AC,cracking views from balcony,staff very helpful & polite,Rooms cleaned to a very high standard,only thing I would like to... >> Read full review
Catherine J, 11/04/2019 Couples April 2019
Reception,entrance hallway,pool area,dining hall all super.....however I have to say the bedrooms are a complete disappointment,they are nothing like shown on the trip advisor website and are in need... >> Read full review
bert100, Motherwell, United Kingdom 09/04/2019 Family April 2019
Fantastic All Inclusive Hotel with Excellent Gluten Free Options
My Family and I just got back from our easter holiday at this hotel and we had a fantastic time.
We booked a junior suite and the room was very nice, recently refurbished, well decorated, very... >> Read full review
Jamestunny, 05/04/2019 Family April 2019
A very nice hotel, large grounds with friendly staff! Lovely views of the harbour. Never struggled for a sunbed once. All inclusive for the week was great, absolutely no problems, would recommend and... >> Read full review
JMcG2216, Glasgow, United Kingdom 02/04/2019 Couples April 2019
Decent hotel with basic standard rooms
The hotel is located high up between Puerto Rico and Amadores and as such has some fantastic views out across the sea.
The staff were very attentive and friendly, and there was always an excellent... >> Read full review
keith w, Neath, United Kingdom 01/04/2019 Couples March 2019
My wife and i just returned after a week at this hotel, we were all inc, the food was very good and so was the drink but be aware all inc finishes at 11pm. as we like the europa centre in the evning... >> Read full review
Amy R, 01/04/2019 Couples March 2019
Amazing 3 Night Getaway!
This hotel is simply amazing. The weather was 20 degrees every day and the sun was hot. The views from the room we were given and from the hotel grounds were stunning. We were recommended to visit... >> Read full review
Beverley H, Manchester, United Kingdom 31/03/2019 Couples March 2019
Puerto azul a weeks stay
The hotel on first impression looked OK when we arrived finding the room was a joke with poor directions took us ages to find it, The rooms were very dated in desperate need of a re vamp. The food... >> Read full review
bryandonaldson, edinburgh 29/03/2019 Family February 2019
nice hotel view from room view a joke
had a great family week here in February weather was lovely every day
the hotel itself is quite nice but the food is barely average at best and we ate out 5 nights out of 7. the bar is good with... >> Read full review
markjacob1, Barraduff, Ireland 24/03/2019 Couples March 2019
Its a nice place
Before we arrived we emailed to say one of us had a problem with walking distance ,,, we checked in and could not be further away from everything but sabina sorted things the following morning very... >> Read full review
Peter Y, Manchester 16/03/2019 Couples March 2019
A great (unexpected) experience.
We travelled here having booked a late holiday based mainly on the location (we enjoy walking) and the all-inclusive package. We arrived with no real expectations but from the off we were happy with... >> Read full review
sunshinesurf, Sheffield 12/03/2019 Couples March 2019
Excellent Hotel booked at short notice
This hotel is great with very friendly staff and delicious food. Yes it is at the top of the hill and you can either get a taxi down to Amadores or Puerto Rico beaches or walk down the road or down... >> Read full review
elaine p, Kilmarnock, United Kingdom 11/03/2019 Couples November 2018
First time staying at the hotel and have booked for May and November as our stay last November was so good. The hotel was really nice food was very good and service at the hotel was great nothing was... >> Read full review
Trudy B, 08/03/2019 Couples March 2019
Really enjoyed our stay at this hotel and we have booked again for next year. All stsff are very friendly and welcoming, food was lovely and suitable for all, pool bar snack bar could be bigger... >> Read full review
LeedsYorkshirelass1, leeds 07/03/2019 February 2019
amazing hotel, staff .food cannot fault it at all
hotel reception staff so helpful and friendly, restaurant staff the same, food was good, always something for everyone. went with 13 of us, had an amazing hol, didn't need to leave hotel as enough to... >> Read full review
Velvet35, Dartford 04/03/2019 Family February 2019
We really enjoyed our stay at this lovely hotel with it’s amazing views. These are what I’d say are some of the positives-
Helpful, polite and efficient staff
Brilliant animation... >> Read full review
chezeds2015, Llangollen, United Kingdom 13/02/2019 Couples February 2019
fantastic in all ways
what a lovely reception area, aesthetically very cool and pleasant , Check in was swift and staff pleasant. Didnt really understand the directions to our room but eventually found our way. Had a one... >> Read full review
sheena E, Huddersfield, United Kingdom 11/02/2019 Couples February 2019
We are just back from a few days at this place and can’t wait to return there again ! The hotel is spotlessly clean ( could do with a bit of an update ) and our room had the most amazing view . The... >> Read full review
Chaddylad, Chadderton, United Kingdom 03/02/2019 Couples January 2019
Birthday in the Sun!
A few years ago I holidayed in Maspalomas and visited Puerto Rico and fell in love with the resort. So for my birthday, we decided on the Puerto Azul. This place is brilliant and they literally cater... >> Read full review
Irene D, London, United Kingdom 03/02/2019 Couples January 2019
Arrived to be asked if i had known what accommodation i had book to which i said not sure. i was told i had only booked a room and basic. after about 20min trying to find the room we were surprised... >> Read full review
donald25, Inverness, United Kingdom 01/02/2019 Friends getaway January 2019
hi just back from this hotel have been here a few times we got a nice room with a veiw of the sea the lift system takes a bit of getting used to especialy on your first and last day when you have... >> Read full review
namenia, Harpenden, United Kingdom 20/01/2019 Family January 2019
Nice Food - Pool a bit chilly - Friendly staff
Children age 6 and 7 loved the place. Not a lot of activities for adult but if you are there to relax with a bit of entertainment that would work. Shame the heated pools were the smallest ones and... >> Read full review
nicolelouise2000, 18/01/2019 Couples October 2018
Ignore the bad reviews!!
I stayed here for a week in October and despite the bad weather on the first day the rest of the holiday was amazing! All of the staff are extremely helpful, polite and always willing to help you out... >> Read full review
BluebellGlasgow, glasgow 16/01/2019 Couples January 2019
Unfortunately......................... never again !!
Just returned from 11 days here over xmas and new year.
On arrival at night we were given directions how to find our roomvia three different lifts. By luck more than anything we eventually found it... >> Read full review
Sazood, 15/01/2019 Family December 2018
Perfect sunny break and good food
Perfect Christmas sun break. Accommodation seemed better than current rating and staff we helpful.
Only issue was the lifts which were temperamental. Some of our party were trapped for some time one... >> Read full review
paulaC9878SX, Barnsley, United Kingdom 11/01/2019 Family January 2019
In need of improvement, but certainly not the worst
I stayed here with the wife and 1 year old daughter.
Firstly I would like to say that the staff at this hotel are excellent. All staff were very friendly and helpful.
For a 3 star all... >> Read full review
KevinNally, Nottingham, United Kingdom 11/01/2019 Couples January 2019
OK for kids - not for us
Booked a cheeky week away from the cold UK.
This hotel looked better in the brochure/Internet photos than it was in reality.
Had an apartment.
Fantastic ocean views.
Unfortunately i was... >> Read full review
BrettNottingham, Nottingham 09/01/2019 Family January 2019
Great time, much thanks to Scandi reps and hotel entertainment team
We had a great time at this place. Great location, up on a hill, nice main building and decent rooms. The hotel entertainment team worked hard and did a great job. We travelled with Tui but didn't... >> Read full review
stephent t, Maryport, United Kingdom 09/01/2019 January 2019
let down badly will not stay here again,not happy about the accomadation we were in before being moved on our 3rd day out of 7.ive already been in touch with thomas cook on our experience,we have... >> Read full review
asfred, Bristol, United Kingdom 07/01/2019 Family January 2019
Great staff, good food, comfortable hotel
I will start by saying that this is not the Ritz, but you probably know that already. It could definitely do with some modernisation and a lick of paint here or there, but don't let that detract from... >> Read full review
Karenh20142014, Sunderland, United Kingdom 06/01/2019 Couples December 2018
Arrived Christmas Eve,the hotel is massive it's a huge maze,the Internet is rubbish,but we had a lovely time,the food was lovely,the staff were pleasant,it's great for families,the kids entertainment... >> Read full review
steve8872, Goole, England 28/12/2018 Family December 2018
We Stayed Here for Xmas this Year. It was Amazing especially if you Have Kids. We went with our 12yr Old Daughter who Loved it. There was Always Something to do. The effort all of the staff put in to... >> Read full review
Sam A, 22/12/2018 Couples December 2018
We have just checked out of this hotel after spending 10 nights for our honeymoon. We are really happy our stay and the hotel. I did some research before hand and booked a junior sweet. The room was... >> Read full review
wazza1973, Birmingham, United Kingdom 17/12/2018 Family December 2018
Just had a one week stay for my cousin 30th and had a brilliant time here
There was 11 of us so I’m onky writing this for me and my Mrs
Check in was fast and told us where our room was and we found... >> Read full review
Roxana T, 12/12/2018 August 2018
Nice hotel. Great food and drinks. Cocktails were lovely. The accommodation a bit dated could do with a refurb. No aircon, maybe go for a room with aircon, a bit more pricier bur well worth it... >> Read full review
steven h, Stafford, United Kingdom 11/12/2018 Family December 2018
Went on 2nd of Dec for a week,hotel is right up in the mountains, so to go into the town or beach you had to get a taxi.but the view was stunning of the balcony, had very large balcony, room needed... >> Read full review
blueeyes1133, North Lanarkshire, United Kingdom 04/12/2018 Couples November 2018
I have reviewed this hotel many times and after my last visit everything is still as good. I had requested a room on top floor with our friends next door and was very happy with our rooms. The... >> Read full review
johnsjack, Washington, United Kingdom 04/12/2018 Couples November 2018
Before Christmas Break
Another fantastic week at this Hotel food and service great. The animation team were fantastic tried to get everyone to take part in all the games. Our room was very clean and spacious and well... >> Read full review
Carole D, 04/12/2018 Family November 2018
Amazing holiday I had only been there 2 weeks before the hospitality was brilliant was my 3rd time at this hotel and certainly won't be my last !!thankyou will certainly be looking to go back again... >> Read full review
cshift, scotland 03/12/2018 Couples November 2018
We have just returned from a winter holiday at the hotel and enjoyed our stay. The guests were mostly Scandinavian and some British and everyone was very nice. The hotel was larger than we thought... >> Read full review
490kerrig, Tamworth, United Kingdom 28/11/2018 Family August 2018
Stayed here August with my 2 children aged 16 and 11 had a fabulous time, great hard working friendly staff, food was great Mexican night being our favourite, we stayed in a older style room and it... >> Read full review
buzz1981, Mansfield, United Kingdom 26/11/2018 Couples November 2018
3rd time this year
We’re still in the hotel for our 4th visit this year. We have to say this is our favourite hotel in Peurto RICO having stayed in many others. Although I accept there are probably many good ones.
On... >> Read full review
NeilnYvonne, The Royal Town of Sutton Coldfield, United Kingdom 19/11/2018 November 2018
Expected so much more than we got !
With the information we'd received about the hotel it appeared to tick all the boxes for our holiday requirements. The reality was a big disappointment from what we'd expected. The room was really... >> Read full review
daviesaj69, Swansea, United Kingdom 18/11/2018 Couples November 2018
Winter sun break
Just returned after a week at the this hotel, food was fine plenty of choice although the food wasn't hot enough for me, possible need more staff to clear the tables quicker. The drinks was also... >> Read full review
6christines, London, United Kingdom 10/11/2018 Couples November 2018
Could do better
Room it self was fine however beds are very strange no mattress on them
Food was ok bacon could do with being upgraded and sausages
Self serve bar was a winner on all fronts
Staff could do with a... >> Read full review
Neville M, 07/11/2018 Couples November 2018
We are still here the view from our balcony is fantastic the staff are very friendly the food is nice always something even for fussy eaters what was very nice we had a bottle of wine put in our room... >> Read full review
harry w, Chelmsford, United Kingdom 31/10/2018 Family October 2018
A really good hotel. Rooms are lovely, very spacious with a really good balcony area. Staff are excellent and very helpful. The food was good and we could always find something to eat. Lovely pool... >> Read full review
Colin G, 25/10/2018 Family October 2018
Great time had
Just returned from a week all inclusive and what a great time was had. The kids loved the pools and the activities, the room was fine and the food was best all inclusive foods we have had over the... >> Read full review
Sharon R, Dublin, Ireland 21/10/2018 Friends getaway September 2018
Great hotel, shame about the room
A week away with my daughter and my daughter in-law. We arrived at the hotel around 9.30 pm when we got to our room it consisted of 2 single beds and a couch not a pull out bed just a couch , not a... >> Read full review
charlottesscott99, Sheffield, United Kingdom 21/10/2018 Couples July 2018
Stayed at Puerto Azul at the end of July. Hotel located with the most beautiful picturesque views. We stayed in a refurbished room with the best view to wake up to. Food was average, breakfast was... >> Read full review
Andrzej K, 21/10/2018 Friends getaway October 2018
PuertoAzul super hotel
Animations stuff verry good.Specialy Mirco the most funny and professional man. Hi is the man his fire show .Wow!
Food so good for everybody .Pool and jackuzi briliant.4stars.I will Come back herę... >> Read full review
teen1, devon 18/10/2018 Family August 2018
Good time, lots of walking though!
Good hotel, kept clean apart from a few glasses left on the side of corridoor the whole time we were there!
Went for a week in August 7 adults 1 child, pool lovely, always a sunbed never struggled to... >> Read full review
Patricia R, London, United Kingdom 16/10/2018 Family September 2018
complete turn around
hi again, i have just come back from another holiday staying at the Puerta Azul puerto rico, and i must say i am completely taken back by the changes they have made since i visiting two years ago... >> Read full review
Lisa C, 16/10/2018 Family October 2018
We stayed a week with family. for the money we paid for 3 star hotel all inclusive I thought the value was great. All staff are just lovely and helpful. hotel spotlessly clean. food different every... >> Read full review
Colleen W, 15/10/2018 Couples October 2018
What a fantastic holiday cant fault it the place is lovely the staff are so friendly they go out there way to make your holiday nice food is nice self service at the bar rooms are cleaned daily lots... >> Read full review
Cran C, 12/10/2018 Couples July 2018
This was one of those breaks which we booked like most people, after having seen the pictures of the hotel on line.
Now I’m one of those people who are always dubious of new destinations, as the... >> Read full review
Kyle S, 11/10/2018 Family October 2018
Still here on a 2 week holiday and wouldn't come back Puerto azul has ruined the holiday. The entertainment is rubbish and that's putting it nicely this hotel is for kids they don't care about adults... >> Read full review
Tones1303, Worcester, United Kingdom 11/10/2018 Couples October 2018
Great Hotel, Value for Money
Just got back yesterday from a 10 night stay here. I had been to Peurto Rico before but stayed at other places and I wanted to stay here as I had seen it before.
The location is great as it gives... >> Read full review
lyn6662018, 09/10/2018 Family August 2018
Main hotel was nice. My room very dated with lots of repairs needed. The food was fine on some evenings but bland on other. Entertainment was fine for children but awful for adults. Been to... >> Read full review
lynzie b, Manchester, United Kingdom 08/10/2018 Friends getaway October 2018
Brilliant location, facilities, food and staff
I have just returned from my second visit here, and I already have another visit booked for next March.
Greeted by exceptional reception staff, and received a lovely letter and bottle of wine in... >> Read full review
eddieallan1, Glasgow, United Kingdom 06/10/2018 October 2018
Don’t think the staff have smiled since they had the hives
thrown out of our room at 11:20 even though check-out is clearly marked 12:00, wouldn’t let us keep our room and we don’t get picked up till 5:30, the food was a joke, needless to say I WONT BE BACK... >> Read full review
scott1389, Glasgow, United Kingdom 05/10/2018 Family October 2018
Another great holiday at this great hotel
2nd year in a row at this hotel and again loved every minute of it and booked up again to come back next year. From the beginning: reception greeted us very well and offer to walk you to your room as... >> Read full review
Anne G, 02/10/2018 Couples September 2018
Stayed here for 10 days late September we were a party of 4 couples our 2nd visit to the hotel.Found all the staff especially at reception very friendly & most helpful food was ok could nearly always... >> Read full review
leedsforever1, 02/10/2018 Couples September 2018
Thought hotel was going to be to be good for couples out of season but all the entertainment centred around children even though there weren’t many there.Hotel high on cliff top was expecting... >> Read full review
karfar75, Wicklow 01/10/2018 Couples September 2018
Fab Holiday Poor Food
This was our second time to stay at this hotel we stayed this time for 10 nights start of September 2018, we decided this time we would up grade to the newer decorated rooms with air conditioning... >> Read full review
Georgia B, West Yorkshire, United Kingdom 30/09/2018 Couples September 2018
I hate to give bad reviews as I'm not one of them people that moans about every little thing but me and my boyfriend were a little bit disappointed with this hotel. The pool area and the views were... >> Read full review
aulty87, Wolverhampton, United Kingdom 30/09/2018 Family September 2018
We have just returned from a weeks stay at the azul. This was our 2nd visit. We arrived just before 10.30pm and was informed our room was 4605 and that there will be a cold buffet in the restaurant... >> Read full review
Melissa N, London, United Kingdom 28/09/2018 Couples September 2018
Already cant wait to go back!
Just back from a few days staying at this hotel and I have to say we are already planning on coming back for our next holiday! The hotel is 3 star so dont go expecting a 5 star as i think some of the... >> Read full review
Kevin M, 28/09/2018 Couples September 2018
Good hotel with good amenities
My husband and I arrived in September and greeted by a lovely dutch lady on reception. She was very polite and helpful. She gave us a map and explained how to get to our room. She also advised the... >> Read full review
Danielle S, 26/09/2018 Couples September 2018
Not happy at all.
Just stayed in this hotel and other than the pool area have really not enjoyed it. The pool area is actually very nice with lots of sun loungers and 3 nice pools but unfortunately that is all that is... >> Read full review
shand52, Birmingham, United Kingdom 25/09/2018 Couples September 2018
Beautiful location, Lovely Holiday
Me and My Boyfriends visitwd here less than 2 weeks ago for a weeks holiday.
After readig the reviews I was worried i'd made a mistake booking this hotel. There was no need. The Hotel is great! We... >> Read full review
Megan P, 25/09/2018 Couples August 2018
We will be returning next year!
We visited Puerto Azul in August just two adults on a break. We spent 2 hours on our coach transfer through the night meaning we arrived at the hotel at 11.45pm,so tired and hungry. The lady on... >> Read full review
Deborah A, Walsall, England, United Kingdom 24/09/2018 Couples September 2018
Upon arrival at this hotel the reception seemed quite nice although there was a big table with welcome drinks we were not offered one! The young girl on reception was pleasant and friendly and... >> Read full review
DerekM1234, Glasgow, United Kingdom 18/09/2018 August 2018
A very very good hotel with attentive staff and spotlessly clean rooms. A fantastic choice of food to choose from, we had two teenagers with us and even they were happy with the food. The Hotel is... >> Read full review
emjmm_, Oxford, United Kingdom 18/09/2018 Couples September 2018
Beautiful views and the staff are great!
Just got back from a weeks stay in this beautiful hotel and we were not disappointed. It is the first hotel where my boyfriend and I have really felt welcomed! Upon arrival, we were served by the... >> Read full review
janette s, Lincoln, United Kingdom 18/09/2018 Friends getaway August 2018
Stayed here in August for 11 nights was moved to this hotel due to referb on the one we booked I have to say I'm do pleased we was .. the hotel is clean with average 3 star food always somthing to... >> Read full review
Susan S, Ipswich, United Kingdom 16/09/2018 Family September 2018
We are here now a lot of bad reviews are rubbish they are from people who are wanting 5 star treatment but only paying for 3 star it's a lovely hotel staff friendly very clean food good have nothing... >> Read full review
Beckylaura1990, Billingham, United Kingdom 15/09/2018 Couples September 2018
You get what you pay for, nothing more, nothing less, and that is all you can hope for at the end of the day!
I went away with my partner for a couples holiday from 1st to 11th September, we are 22 and 28 years old. This probably looks like a lengthy review but I like to write detailed reviews and point out... >> Read full review
jadedillon2018, Greater Manchester, United Kingdom 14/09/2018 Friends getaway September 2018
We were scared when we did read the reviews on here. So many people complaing...ufff now I wonder about WHAT.We had a wonderfull check-in and a good explain how to get to the room. It is amazing how... >> Read full review
Ruby8816, Sevenoaks, United Kingdom 13/09/2018 Couples September 2018
Lovely hotel and staff
When we arrived at the hotel at night we were welcomed by lovely staff who helped us locate our room. We spent a week here and overall our holiday was great. The weather was amazing at approx 32... >> Read full review
Jessicagallagher, Manchester, United Kingdom 11/09/2018 Couples September 2018
Stayed at this 3*hotel first week of september-we upgraded to a newly refurbished room and it was lovely. Fantastic balcony with amazing sunset views overlooking the sea. The room was cleaned... >> Read full review
Getaway302923, Paphos, Cyprus 07/09/2018 Family September 2018
It is what it says on the tin
It is a good 3 star hotel, staff are help full,rooms decent and pool a good size with different sections (kids section etc).
With regards to the rooms their of a decent size and cleaned majority of... >> Read full review
SHIRLEY C, 07/09/2018 Family September 2018
so far so good.
We just got check-in by this Dutch girl, what a professional girl. Before she could check us in she got insulted and screamed at by this older couple,, she tried and I mean really tried to help them... >> Read full review
james4eva, Guisborough, England 06/09/2018 Family July 2018
Lovely relaxing holiday
Our party of 7, 3 adults and 4 kids aged 10 & 11 stayed all-inclusive at the Servatur Hotel Puerto Azul for two weeks from 28th July 2017.
Reception & Staff
We arrived at the hotel around 8pm and... >> Read full review
James P, Brough, United Kingdom 04/09/2018 Couples September 2018
Doesn't deserve the terrible reviews!
Every guest is going to have a different experience and we personally had a very positive experience of this hotel on the whole.
We didn't pay for an upgraded room but found that it was adequate for... >> Read full review
helentag36, County Durham, United Kingdom 04/09/2018 Family August 2018
No complaints at all. We stayed in a junior suite which was lovely, cleaned regularly by a very friendly maid, beds changed 3 times over 2 weeks, towels changed as required and a very spacious... >> Read full review
reachelle r, Christchurch, United Kingdom 04/09/2018 Couples September 2018
Not a great stay
Currently staying at the hotel. If your vegetarian then choose a different hotel under cooked cheese pizza every night or boiled veg that's the options. The alcohol is so watered down you can't taste... >> Read full review
Fredrik A, 01/09/2018 Family September 2018
Not a family friendly hotel
Currently staying at this hotel with my family, arrived yesterday. Will give a full update when we get home.
First impressions, food is ok, good variation and basicaly what you can expect from this... >> Read full review
Kirsty W, 01/09/2018 Family August 2018
Nice holiday, beautiful views.
The hotel needs a refurbishment. The staff are great hotel is clean and food has been no issue. In fact there is a huge amount of work that goes into keeping the place clean.
The reviews are pretty... >> Read full review
Mathew W, 29/08/2018 Family August 2018
Stunning Views - Hotel could be better
Having just returned from this hotel this a bottom line up front honest review.
We arrived late in our first day and expected to find the driver for our transfer waiting. We had booked the transfer... >> Read full review
Emma W, Sheffield, United Kingdom 27/08/2018 Family August 2018
Really good 3* plus hotel
Some of the reviews for this hotel make me cross! You can’t expect 5* for 3* prices.
We stayed in a one bedroom apartment with no air con with our 14 & 10 year old daughters. To be fair after first... >> Read full review
Shelly M, 27/08/2018 Family August 2018
Good for families
This is my 2nd year here and have absolutely loved it....Will definitely come again.....there is not really anything I can complain about about....variety of food staff are lovely and very... >> Read full review
Jennifer C, 26/08/2018 Family August 2018
We've returned from a 10 day holiday here. We thoroughly enjoyed it. On 1st arriving I was a little disappointed in the room view as I had paid for a sea view.We went to reception were we were told... >> Read full review
Johan D, 25/08/2018 Friends getaway August 2018
Great services and nice appartments. The staff is very friendly and walk around with a smile. We Where here last year and the entertainment was very bad. This year there's another entertainment team... >> Read full review
Lewis S, 24/08/2018 Family August 2018
Nothing to complain about
Decent choice of food, snack bar had basic snacks but some times had different food such as kebabs and things, nothing to complain about food wise at all.
Entertainment was ok, they work very hard... >> Read full review
tinks111, 23/08/2018 Family August 2018
Holiday from hell!!!!
Where do i start? This is the worst holiday i have ever had! We counted down the days to go home! The best part about this holiday is when the coach arrived to take us to the airport for our flight... >> Read full review
497justreviewing, Hereford, United Kingdom 21/08/2018 Couples August 2018
Me and my partner have just returned from this hotel. We had a great holiday but that was down to the fact we were hardly in the hotel.
When we arrived we were welcomed by a glass of champagne and... >> Read full review
BenjiToots, Leeds, United Kingdom 20/08/2018 Family August 2018
Excellent value for money
We have just returned from Puerto Azul as a family of 2 adults and 2 boys aged 9 & 8 and I have to say this is by far the best value 'all inclusive' resort we have ever been to. There is always... >> Read full review
gabriella1, South Yorkshire 18/08/2018 Friends getaway August 2018
OUR 2ND VISIT
We last stayed at Puerto Azul in Feb 2017 and I posted a review at the time which was hopefully balanced and fair.
Returning almost 18 months later, we learn that the hotel will close from end March... >> Read full review
Limpant, essex 17/08/2018 Family August 2018
Don’t believe the reviews!!!
As a hotel manager myself I am very critical and very nervous after reading some reviews. Our first night was not great however I will put that down as arriving at 10pm. All our complaints were... >> Read full review
evanmike, fife scotland 17/08/2018 Family August 2018
Great hotel great staff,but!.
Hotel presented well,fantastic views over the sea,beach and Puerto Rico from most rooms.Staff were very helpful,friendly and work hard,some very hard to cater for the masses.Room we had was... >> Read full review
Sarah D, 16/08/2018 Family August 2018
Don't worry about bad reviews!!
Having read lots of negative things almost cancelled this holiday so glad we didn't we had a fantastic time. Not really sure why there are negative comments regarding the food as we enjoyed every... >> Read full review
cwbobble, Kingston-upon-Hull, United Kingdom 15/08/2018 Family July 2018
Family Holiday - July 2018.
We stayed at the Servatur Puerto Azul hotel in Puerto Rico, Gran Canaria from the 19 July for 7 nights in a superior one bedroom apartment with sea view. Our party consisted of 2 adults and a child... >> Read full review
sandimart, Nottingham, United Kingdom 13/08/2018 Family August 2018
We have just come back from this hotel . We stayed for 10 days. The hotel is so clean. The pool bar is great self service drinks. And the pool bar food was great. I have never been to a hotel with... >> Read full review
shortstay16, Raunds, United Kingdom 13/08/2018 Family July 2018
Don’t be put off by the bad reviews
Booked with Thomas Cook and included tickets to the water park.
Room - one of the older styles, basic but clean. No aircon but could get a good breeze with windows open.
Food - had the usual but... >> Read full review
diane p, 13/08/2018 Family August 2018
Came for 14nights august 2018 and while there we tried to book for next year too but hotel having refurb. Will definitely be back, good food, great staff, even the older decorated rooms are very... >> Read full review
jodie_gurney1984, 11/08/2018 Family July 2018
Value for Money
Firstly I just need to say I am pretty fussy when it comes to staying in hotels, I seem to look for all the downfalls pretty quick -
I read so many reviews on here prior to going and was horrified... >> Read full review
jac1mjones, 11/08/2018 Family July 2018
Hotel very busy, had to get 3 separate lifts to and from our room to get to the pool, restaurant, reception and to leave the hotel, on some floors there was only one lift. Pool very busy, difficult... >> Read full review
mommyluvscaitlin, birmingham 10/08/2018 Family May 2018
Stayed here a week is being done up we had one of the old rooms which was much cheaper than others food and drinks all good long walk down steps to beach and town get a taxi back for 4 euros great... >> Read full review
Michelle T, 07/08/2018 Couples August 2018
Great holiday 🌞😀😀
Just returned from a 10 night stay at this hotel. We had an amazing time! We stayed in a room that hadn’t been renovated but all you do is sleep and shower there and they were kept spotless!! The... >> Read full review
JO B, Grimsby, United Kingdom 07/08/2018 Family July 2018
Can't complain for a 3* plus. Fab holiday !
Just returned from an 11 night stay in this hotel. I don't know were to start with it
Hotel is immaculately clean throughout and rooms are cleaned 5 out of 7 days.
Food is buffet style and has the... >> Read full review
alison433, Wirral, United Kingdom 06/08/2018 Family August 2018
Great family holiday
We have just come home after an 11 night stay. We are a family of 5 with 2 adults and 3 children aged 15,13, and 9
Location is is high up in Puerto Rico so views are amazing. We took steps down to... >> Read full review
Hollie B, 05/08/2018 Family August 2018
We loved this hotel
Just returned from 9 nights here 12 of us went adults and kids.we loved it food was lovely plenty of choice.hotel was very clean.we were in the unrefurbished rooms they were spotless with big... >> Read full review
davehayes15, Southport, United Kingdom 03/08/2018 July 2018
Not a great holiday by any stretch of the imagination
We travelled as party of 7 in 2 rooms, 2 grandparents, 2 parents and 3 children ages 15, 10 and 9.
Rooms - pretty poorly maintained, all maintenance work has been done as cheaply as possible. The... >> Read full review
kellyheap, Manchester, United Kingdom 02/08/2018 Family July 2018
Fantastic holiday kids loved it
My children really enjoyed it from the activities to the food. As for me and my partner we also enjoyed the food and the entertainment the only thing for me was the all inclusive finished at 11 i... >> Read full review
andersrach, West Yorkshire, United Kingdom 01/08/2018 Family July 2018
Family and friends 7 adults and 5 children
What a great hotel ! All inclusive was brilliant plenty of choice at every meal time something for everyone even the fussiest of eaters ! The restaurant was clean and tidy with plenty of staff who... >> Read full review
Janineg80, Lancaster, United Kingdom 31/07/2018 Family July 2018
We stayed 19th-30th July in a junior suite , block 5 which is right next to the pool and bar . The rooms were of a high standard very clean and fresh with amazing sea views , maids came every other... >> Read full review
davidmayo4141, Kingston-upon-Hull, United Kingdom 30/07/2018 Family July 2018
Me my wife 2 grandchildren and 2 daughters stayed here from the 8th to 19th July.We really enjoyed our stay here especially the children who loved the pool and the activities throughout the day.The... >> Read full review
paulacolley, Dublin, Ireland 30/07/2018 Family July 2018
Stayed here from 17th to 24th July 2018 and was very impressed. There was 16 in our party, adults and kids, some of which were returning guests. The animation team were great during the day and the... >> Read full review
Lisa H, 25/07/2018 Family July 2018
I am still here with my family we go home on Friday but after reading bad reviews I felt I needed to put a review on i have 2 boys aged 13 and 5 and they haven't been bored yet plenty of things... >> Read full review
hannahhx9x, Liverpool, United Kingdom 24/07/2018 Couples July 2018
Loved it here!
We stayed here for 2 weeks, the hotel was lovely we had a small basic room it was fine for what we wanted it for, the bigger junior suits seemed to have more modern furniture etc. It’s located at the... >> Read full review
Shannon D, 23/07/2018 Family July 2018
Lovely room, shame about the food and entertainment
We arrived in reception via private transfer which the hotel organised for us and it was an amazing experience, our own little air conditioned mini bus.
We was checked in by an amazing young lady who... >> Read full review
Rachel P, 23/07/2018 Family July 2018
We have just returned from a fab family holiday with our 7yr old daughter and partners mum. We were moved to the Puerto Azul after a neighbouring hotel hadn't finished their building work, after... >> Read full review
Angela R, 22/07/2018 Friends getaway July 2018
Amazing stay!!! DO NOT LISTEN TO BAD REVIEWS!
Just got back from this hotel this morning and please do not listen to bad reviews!!! Me and my friend spent 7 days here and we enjoyed every second of it. Staff are absolutely brilliant especially... >> Read full review
katrina555303, Liverpool, United Kingdom 21/07/2018 Couples July 2018
Me and my partner stayed at the adult for two weeks from the 4 th of july this is our second visit. Reception quick and easy check in our room was 2103 . Our room was cleaned daily and had a great... >> Read full review
oliviajcarey99, Hartlepool, United Kingdom 21/07/2018 Couples July 2018
Great Hotel...Wrong Room
We arrived at the hotel around 8.45pm on Tuesday. Check in was easy, given the key and a map to guide us to our room. Well...what a treck it was to get to our room, 3 lifts! Very confusing but we... >> Read full review
Juddson H, 19/07/2018 Couples July 2018
This hotel is awful I’m currently staying here now and I just want to go home the rooms are disgusting and dated there is no air con just a Little fan and that hardly works! I’ve found the reception... >> Read full review
LinziD74, Greater Manchester, United Kingdom 17/07/2018 Family July 2018
Three star no more
Currently staying at this hotel until 24th July arrived on 12th July.
My review so far-
Standard rooms are as pictured and will agree with other reviews only to be expected for what you book. Do... >> Read full review
Claire B, 16/07/2018 June 2018
We stayed here for 10 nights all inclusive! From the minute we arrived we noticed how clean the entire hotel was from the lobby to the pool area and the rooms! We checked in and there was a bottle of... >> Read full review
warren h, 10/07/2018 Couples August 2017
Just ok mainly a all inclusive place not great if u want to pay as u go a trek to apts shabby lifts
Nice looking hotel tiles by pool get very very hot more for families in the high season not for... >> Read full review
Tommy and Tracy S, Glasgow, United Kingdom 09/07/2018 Family June 2018
This was our visit stay at Puerto Azul, we have stayed in other places close by, our room was lovely we booked a junior suite, air con in the living room and bedroom, clean and tidy, and our room was... >> Read full review
Andy G, Sheffield 09/07/2018 June 2018
2 week holiday with friends
The hotel is impressive on first appearances and the facilities are good inc some stunning views especially from the adult only pool terrace and in the jacuzzi. This area is brilliant. Our rooms were... >> Read full review
squeezy70, glasgow 08/07/2018 Family June 2018
Very good holiday
My-self, my husband and our 17 year old stayed for 10 nights in the Puerto Azul form 23/06/2018 - 03/07/2018. This is our 3rd time staying in this hotel, we were greeted by a lovely note and a bottle... >> Read full review
debbiecleaner, West Midlands, United Kingdom 07/07/2018 Family June 2018
Just returned back from a lovely family holiday. On arrival staff were very helpful, a lovely blonde girl from reception even showed us to our rooms. The bedroom was a bit dated but they were... >> Read full review
81smitt, Sheffield, United Kingdom 07/07/2018 Family July 2018
Do not come hear
We are hear at min and I cannot wait to come home .
Food is terrible only meal we can eat is breakfast but toast who can go wrong with that lol
Entertainment is shocking kids disco which is only a... >> Read full review
David A, Manchester, United Kingdom 05/07/2018 Couples June 2018
Stayed for a week, 3 rd time here and enjoyed it just as much, if you want air con you need a superior apartment otherwise all fine, love the food, like self serve drinks and unlike last year there... >> Read full review
Tom L, 27/06/2018 Couples June 2018
Great holiday, shame about the plastic waste!
We visited in June 18 booking via OnTheBeach 7 nights all inclusive. For a 3 star I felt it was better than its class, the bedrooms were perhaps the bit that let it down but then that's hardly why... >> Read full review
shannonkeogh98, Birkenhead, United Kingdom 25/06/2018 Couples June 2018
Wouldn’t think this is a 3 star hotel!
We stayed for 9 nights, perfect amount of time. Weather was perfect. We arrived at 20:45 on a Thursday evening, young girl on reception was very helpful her name was Pia and her badge said trainee... >> Read full review
Natashamitchell, London, United Kingdom 23/06/2018 Friends getaway March 2018
I stayed her on a last minute deal my friend organised for us it was a fabulous hotel everyone was so friendly and hard working nothing was too much trouble was so good I’m going back in 4 days with... >> Read full review
Ldsmc, Glasgow, United Kingdom 22/06/2018 Family June 2018
Arrived late due to. Long bus journey and reception assisted us to room, very helpful and polite
The hotel room was older but good views and very clean
The food in hotel was good always something... >> Read full review
David H, 21/06/2018 Couples June 2018
We have just returned from the Puerto Azul and had a wonderful holiday. Neither of us can understand some of the negative reviews that we see on here. The food was excellent with good variety every... >> Read full review
Ricky J, Tyne and Wear, United Kingdom 20/06/2018 Friends getaway June 2018
Stayed at this hotel for 7 nights. Asked for a sea view room and that was not the best room was small and very basic, food is average mainly eaten out due to that . Get a taxi to and from the bottom ! >> Read full review
charleyy33, Bristol, United Kingdom 20/06/2018 Friends getaway June 2018
Very good for a 3*
Stayed here for 10 nights and overall found it a lovely hotel. We arrived late in the evening around 22:30 and check in was quick and efficient with a detailed explanation of how to get to the rooms... >> Read full review
nikkijay1000, Loughborough, United Kingdom 18/06/2018 Family July 2017
On arrival at the hotel met with very friendly reception staff who checked us in efficiently. Finding the room was a challenge due to the number of lifts and turns (the reception area was at the top... >> Read full review
barbergee, 17/06/2018 Family June 2018
Just had a week here. Beautiful views of the sea and Puerto rico from pool side area , top balcony just off reception and we upgraded to sea view room . Staff are brilliant ,food was a good 8 out of... >> Read full review
patrycjamarchewka90, Puerto Rico, Spain 16/06/2018 Family June 2018
This hotel ist very good. Good foods good drink and pool snacks. Good rooms clean every day. Buety beach
I was this hotel with baby hi have 18 months is was good for him. I like food this hotel... >> Read full review
David A, 14/06/2018 Family June 2018
Just returned from a week away at this hotel! Average to say the least! Kids entertainment was good but everything else was just like the tv series Benidorm! Poor food at dinner time, breakfast was... >> Read full review
kayalmo, 14/06/2018 Couples June 2018
Myself and my partner returned from Puerto azul yesterday after a one week stay. We booked online and was looking forward to a week away. After reading mixed reviews on here our first impressions on... >> Read full review
helenbiy, Birmingham, United Kingdom 14/06/2018 June 2018
Just returned from a quite average stay at this hotel. Prior to arrival I had emailed the hotel asking about a room upgrade as we were supposed to get one of the old rooms and to upgrade would be... >> Read full review
froze, Göteborg 11/06/2018 Family November 2017
Fantastic view but a few things to wish for
We've been to Puerto Azul two times and the ocean view is just amazing. On the downside we didn't find the reception staff very friendly. On our first visit we payed extra for ocean view but got 80... >> Read full review
amlo36912, Bentham, United Kingdom 11/06/2018 Couples June 2018
Absolutely amazing stay!!
First of all, ignore all the negative reviews! We have just returned from a week stay here, and what an amazing trip it was! I had emailed reception prior to arrival and had asked what kind of room... >> Read full review
travellingmac1232016, Leeds, United Kingdom 11/06/2018 Family May 2018
Fun in the sun
We just returned from a week at the Puerto Azul. We had a lovely time. The sun shone every day (not down to the hotel, but it helped!), the hotel was friendly and comfortable and had everything you... >> Read full review
Lyns E, Sheffield, United Kingdom 07/06/2018 Family June 2018
Excellent second visit!
Returned for a second visit to the Puerto Azul as 2 adults and 2 boys (9,5). We stayed last year in a one bed apartment and decided to book a junior suite this year which are beautiful, modern and... >> Read full review
Cassycantyoutell, Lancaster, United Kingdom 07/06/2018 Couples June 2018
Excellent all inclusive
Hotel is about 45min from airport. We arrived via shuttle and checked in with no problems. The reception staff were friendly and gave us a detailed map on how to get to our room. All questions were... >> Read full review
hadleyhello, Market Drayton, United Kingdom 07/06/2018 Family June 2018
Great family holiday
We booked a family holiday as I had recently undergone major brain surgery and we needed a family break!
It was a very reasonable price here.
There is 7 of us 2 adults and 5 children ranging from... >> Read full review
Dana L, 04/06/2018 Couples May 2018
Hotel verry clean,food good,the staff is verry friendly,the View is amaizing.u have some pool sport in the afternoon and than an the evening time some entertainment perfect Holiday.Highly... >> Read full review
cleo1604, 03/06/2018 Family June 2018
Better entertainment is all that's needed.
Lovely hotel with good food & drinks,I always found something nice & I'm a very fussy eater. The rooms are very basic and in need to updating but are clean, with a good size balcony with two sun... >> Read full review
169carol, Birmingham, United Kingdom 02/06/2018 Couples May 2018
ArrIved at 10.30 pm. Check in was smooth. We had upgraded to a superior top floor room with a sea view. Room was spotless. As we had paid to upgrade were disheartened to discover that we had to pay... >> Read full review
Katierfc1, Scotland 01/06/2018 Couples May 2018
Lovely hotel with a great view
Just spent a week at Puerto Azul lovely refurbished room at end of block with lovely all round glass balcony decking area and adults area very good with jacuzzi pool food lovely plenty of choice and... >> Read full review
jade b, Colchester, United Kingdom 01/06/2018 Friends getaway May 2018
Totally Relaxed time at Servatur Puerto Azul
We arrived at the hotel around 10.30pm. We were instantly pleased with the look of the hotel. Reception were very friendly and check in was easy. We were also told that they had opened the restaurant... >> Read full review
Denise C, 30/05/2018 Family May 2018
Was a great holiday... until the last few days
Myself and my partner took our 3 children to this hotel. Upon arrival our room wasn't ready but given an hour to go and have something to eat and come back to reception. This was fine! Was having the... >> Read full review
Drew L, Aberdeenshire, United Kingdom 28/05/2018 Couples May 2018
Hotel Puerto Azul, Puerto Rico a Servatur Hotel
We have just spent a week all inclusive at the Puerto Azul and we both throughly enjoyed ourselves the staff were amazing and could not do enough for you.
Our room was well appointed and we had good... >> Read full review
chloesmum45, Burnley, United Kingdom 26/05/2018 Couples May 2018
Just amazing -will return soon
Hotel is one of the best all inclusive we have stayed in. We were in a refurbished room with super comfy beds and beautiful bathroom. Food was good , cocktails excellent hotel is very clean, never... >> Read full review
mrsjmsimpson, Leeds, United Kingdom 26/05/2018 Couples May 2018
Good value for money
My husband and I rarely visit the same hotel more than once. However we chose this one after my husband stayed here for a week last year. His thoughts were that it was better when he stayed last... >> Read full review
mollyswann, Reading, United Kingdom 23/05/2018 Friends getaway May 2018
My friend and I found out we'd been moved to this hotel last minute and let me tell you after arriving we were not upset about this at all!
We had a fantastic stay with lovely food every day plus... >> Read full review
Paul R, Belfast, United Kingdom 22/05/2018 Couples May 2018
SECOND GOOD HOLIDAY
We are just back from a ten day holiday in this hotel . We only had a studio this time instead of a one bedroom apartment the last time . The rooms were cleaned to a high standard 5 out of 7 days... >> Read full review
Danette121, Chesterfield, United Kingdom 21/05/2018 Family May 2018
We’re On our last day today, we are really going to miss this hotel, don’t listen to the bad reviews i don’t understand what people expect for a 3 star hotel,we stopped in room 2311 and the view is... >> Read full review
Hannalouise96, Peterborough, United Kingdom 21/05/2018 Couples May 2018
Fun in the Sun - All inclusive recommended
I would just like to thank the hotel for an amazing week away in the sunshine.
I was pre-warned that there was works going on around the hotel and pool and it would be noisy so I emailed reception... >> Read full review
kirstyhevingham, Manchester, United Kingdom 18/05/2018 Couples May 2018
We booked are holiday on wowcher and we got this hotel after lookin into detail there was building work goin on site we was dreading to step off the coach but wen we arrived we were amazed with what... >> Read full review