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Muy Bueno 2431 Opinions

Puerto Azul

Avenida De La Comisa 13 See in the map
Rating 3,5 2431 Comments
TripAdvisor Travelers Rating

Description

This apartment hotel is perched on a hillside setting, overlooking the sea, on the beautiful island of Gran Canaria. Guests will find themselves just 1.5 km away from the beach, which lies down the hillside steps. The centre of Puerto Rico is located just a short distance away, where guests can explore the attractions, shopping opportunities, dining options and entertainment venues that it has to offer. This wonderful complex comprises beautifully-appointed apartments, which are well equipped with modern amenities. The apartments offer a veritable home away from home, in which to enjoy a memorable stay. The complex features a range of excellent facilities, meeting the needs of every type of traveller to a high level of excellence.

Equipment

  • - Bar: Si
  • - Restaurant: Si
  • - Café: Si
  • - City centre: Distancia (en metros): 1500
  • - Golf course: Distancia (en metros): 10000
  • - Bus/Train station: Distancia (en metros): 50
  • - Nearest Bus / Metro Stop: Distancia (en metros): 70000
  • - Beach: Distancia (en metros): 1600
  • - Airport: Distancia (en metros): 50000
  • - Kids’ club: Si
  • - Children playground: Si
  • - Sun loungers: Si
  • - Parasols: Si
  • - programme for adults: Si
  • - programme for children: Si
  • - Supermarket: Si
  • - Wired Internet: Pago del servicio directamente en el lugar: No
  • - Sun terrace: Si
  • - Wi-fi: Pago del servicio directamente en el lugar: No
  • - Lift access: Si
  • - NO Large pets allowed (over 5 kg): Pago del servicio directamente en el lugar: No
  • - NO Small pets allowed (under 5 kg): Pago del servicio directamente en el lugar: No
  • - NO Garage: Pago del servicio directamente en el lugar: No
  • - NO Car park: Pago del servicio directamente en el lugar: No
  • - Massage: Si *
  • - Swimming Pool: Si
  • - 24-hour reception: Si
  • - Sport hotels: Si
  • - Family hotels: Si
  • - Internet: Si
  • - Adapted for disabled: Si
  • - Restaurant: Si
  • - Spa: Si
  • - TV: Si
  • - Apartments: 356
  • - Year of construction: 1989
  • - Year of most recent renovation: 2001
  • - Number of floors (main building): 10
  • - Total number of rooms: 1000
  • - Breakfast buffet: Si
  • - EuroCard: Si
  • - Euro 6000: Si
  • - MasterCard: Si
  • - Visa: Si
  • - Maestro: Si
  • - Visa Electrón: Si
  • - Internet access: Pago del servicio directamente en el lugar: No
  • - Wi-fi: Pago del servicio directamente en el lugar: No
  • - Cot on demand: Pago del servicio directamente en el lugar: No
  • - Extra beds on demand: Pago del servicio directamente en el lugar: No
  • - Room size (sqm): 50
  • - Number of bedrooms: 1
  • - Billiards: Si *
  • - Mini golf: Si
  • - Tennis: Si
  • - Darts: Si
  • - Aqua fit: Si
  • - Identification card at arrival: Si
  • - Minimum check-in age: 18

* Pay the service directly to the establishment.


At Canarias.Com you have access to more than 70,000 hotels worldwide.These establishments make changes,updates and work as per normal way of life.The details about the installations and facilities of all types(safe,gym,animation,etc) that appear on Canarias.com.are updated by our providers(hotels,apts,tour operators,etc)with frequency and are up to date by a high percentage. Of course in some cases there may occur,that when you make your request,it has not been advised to us of any such changes.Vallecid,propriator of Canarias.com cannot be resposible that the information is exactly correct 100%. Please be advised, with regards to the information about the hotel's facilities rendered in the fact-sheet, that although said facilities "may be available" in many cases to all rooms and guests, it may also be the case that certain facilities are limited to certain types of room and guests. For example the facilities may only be available for Superior type rooms or guests on VIP areas of the hotel. If you require any information about the installations and facilities you can contact our customer service team from Monday to Saturday 9.00 until 20.00 hrs on the given number 00 34 922715353 or by email on hotel@canarias.com

Map

TripAdvisor Ratings

TripAdvisor Ratings 3,5
Based on 2431 reviews
Cleanliness 4 Cleanliness
Location 4 Location
Rooms 3,5 Rooms
Service 4 Service
Sleep Quality 3,5 Sleep Quality
Value 4 Value
, Hull, Massachusetts
20/07/2019
TripAdvisor Ratings 5
Couples July 2019

Lovley stay

We had a lovley time in this hotel OK the room was basic but the view was fab the food was very good we thought the jacuzzi was fab too the entertainment was a bit lacking for adults it did not last...
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, Leicester, United Kingdom
17/07/2019
TripAdvisor Ratings 5
Family July 2019

Fantastic holiday!

We visited on 5th July 2019 and loved it!All the staff were very friendly. The entertainers were great and kept us smiling. The kids were entertained throughout the day and we didnt even do the kids...
>> Read full review

, Liverpool, United Kingdom
17/07/2019
TripAdvisor Ratings 5
Family July 2019

Love the place

Ignore the bad reviews! This place is amazing! Currently on day 3 of a 11 night stay, this place is boss! Cant fault anything at the moment. The staff are all lovely and very hardworking, food is...
>> Read full review

, Birmingham, United Kingdom
13/07/2019
TripAdvisor Ratings 4
Couples July 2019

Great summer holiday

Servatur Puerto Azul is located at the top of a hill on the right hand side of the beach. The hotel has many rooms all which have different interiors depending on your price point, however even the...
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, birmingham
12/07/2019
TripAdvisor Ratings 2
Couples July 2019

Too big and too tired

Okay, well this hotel is the biggest hotel I have ever stayed in. I have travelled substantially and can honestly say that being so large is what holds it back. Firstly though I need to mention how...
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,
12/07/2019
TripAdvisor Ratings 5
Couples July 2019

10/10

Me and my partner stayed here for 10 days after visiting Puerto Rico a few times in the past and this is the best hotel we have visited. We booked a junior suite and we are glad we did, looking...
>> Read full review

,
09/07/2019
TripAdvisor Ratings 2
Couples July 2019

Could be amazing, but isn’t! NOT GOOD

We have just got back from our stay at the Puerto Azul hotel and honestly, we won’t be going back. Gran Canaria and Puerto Rico are BEAUTIFUL! The location is absolutely amazing and if your the...
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, Gran Canaria
08/07/2019
TripAdvisor Ratings 5
Family July 2019

perfect stay in a well managed hotel

i was here with my sister and we are surprised by the great facilities, delicious food and nice service. Definately not the last time I was there. You can tell, here people know how to manage a...
>> Read full review

,
07/07/2019
TripAdvisor Ratings 4
Couples June 2019

Nice Holiday

Luckily we stayed in a room with only one lift but everyone complained who was in a room with 3 lifts away! Cocktail were good! Don’t agree with them charging for bottled water - great location town...
>> Read full review

, Ireland
07/07/2019
TripAdvisor Ratings 5
Family June 2019

Definitely be back

Just back from a family holiday and cant recommend this hotel enough. We stayed in junior suite which was modern and bright with bunk beds in living area and twin beds in bedroom. It has a fridge but...
>> Read full review

, Braintree, United Kingdom
04/07/2019
TripAdvisor Ratings 5
Couples July 2019

Brilliant hotel

My husband and I came here from Monday to Friday for a child free break courtesy of nanny and grandad. We had an amazing time, food and drink was great you won’t go hungry! Pool areas clean and never...
>> Read full review

, Gran Canaria, Spain
04/07/2019
TripAdvisor Ratings 4
Couples July 2019

Excellent value for money

I’ll rate each feature of the hotel out of ten with a brief description where applicable: Room: 8/10 Very spacious with a separate living and kitchen area (not sure why you’d cook if all inclusive...
>> Read full review

, Cleethorpes, United Kingdom
03/07/2019
TripAdvisor Ratings 5
Couples June 2019

Best holiday ever! Thorough review truthfully.

My boyfriend and I have not long got home from staying here. I’ll go from start to finish... so the transfer from the airport wasn’t great, instantly was like oh no! After a long day of travelling...
>> Read full review

, Manchester, United Kingdom
02/07/2019
TripAdvisor Ratings 5
Couples June 2019

5th Time lucky.

Our 5th visit still enjoying the place, Always have a superior room so can’t comment on the other apartments. Our latest visit 23rd to 30th June we had a room on the pool level so no lifts or stairs...
>> Read full review

, Northampton, United Kingdom
01/07/2019
TripAdvisor Ratings 4
Friends getaway June 2019

Good facilities and friendly staff

A group of eight of us stayed in twos for 7 nights in mid June. The pool facilities were definitely one of the highlights, and the reception staff were very friendly and attentive. Disappointing...
>> Read full review

, Huddersfield, United Kingdom
30/06/2019
TripAdvisor Ratings 5
Friends getaway June 2019

Wonderful holiday

As most places a few things could be improved but over all a very lovey stay would defiantly return. Be aware there are many stairs or you have to swap elevators a few floors down. Lovely views...
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, Loughrea, Ireland
29/06/2019
TripAdvisor Ratings 5
Family June 2019

Great place!

We are just waiting for our bus to the airport and feel very sad leaving this great hotel. We stayed as family 2+2 for one week. Defo not enough. We had junior suite which is very recommended. AC...
>> Read full review

, Grimsby, United Kingdom
29/06/2019
TripAdvisor Ratings 4
Couples June 2019

Lovely stay, just needs a couple of upgrades

This hotel is great, good food, good staff and good facilities. Very cheap in a taxi to get to beach/local nightlife which we really enjoyed, we’re a young couple and it was lively. We’ve really...
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,
27/06/2019
TripAdvisor Ratings 4
Couples June 2019

worth a look

We stayed here all-inclusive for 10 days in June. The place is big, so it takes a while to find your way. We had to use 2 lifts to get to our room, which was clean and had a nice balcony. The better...
>> Read full review

, Dunstable, United Kingdom
25/06/2019
TripAdvisor Ratings 4
Couples June 2019

A cheap week away

We booked a last minute holiday for a week here all inclusive with TUI. The hotel is in need of updating no air con in our room. A little tired. We chose it as it advertised an adults only area but...
>> Read full review

,
25/06/2019
TripAdvisor Ratings 5
Couples June 2019

Well needed break away

I am writing this as we sit in the airport to go home. What an amazing holiday we have had. After a rough start to the year we decided to book a very last minute weeks holiday to this beautiful...
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, Inverness, Scotland, United Kingdom
24/06/2019
TripAdvisor Ratings 3
Friends getaway June 2019

Nice but would upgrade room

My wife & I with a couple of friends stayed here for a week in June. Check in was very good young girl was so nice & friendly Couple of times I went to reception deck found they were all...
>> Read full review

, Blackpool, United Kingdom
22/06/2019
TripAdvisor Ratings 5
Couples June 2019

Very nice hotel! Would visit again.

I visited the hotel for 10 days with my partner during June 2019. We really enjoyed our stay and would stay again. I would suggest people thinking of booking this hotel choses to upgrade to a junior...
>> Read full review

, County Limerick, Ireland
21/06/2019
TripAdvisor Ratings 5
Family June 2019

Fab holiday

It has been my second visit to Puerto Azul and definitely not last. The hotel was fantastic and the staff was very friendly. The food was amazing and rooms very clean. Thank you for making my holiday...
>> Read full review

, Edinburgh, United Kingdom
20/06/2019
TripAdvisor Ratings 5
Couples June 2019

Great hotel stay and holiday area

Had a fantastic stay in a clean room 4406 with great ocean views. Staff were all friendly, approachable and helpful. Lots of sun loungers with an adult area too. All inclusive food options were great...
>> Read full review

, South Shields, United Kingdom
19/06/2019
TripAdvisor Ratings 5
Friends getaway June 2019

fantastic hotel -loved it

just returned from a week holiday in this hotel with three friends and it was one of the best hotels we have ever stayed in. Finding room was initially very complicated however soon found our way...
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, Stockholm, Sweden
17/06/2019
TripAdvisor Ratings 4
Family June 2019

Better than expected!

We spent a week at Azul me and my son for his 5th birthday. The room was decent, bed very comfortable, balcony large with space for 2 sunbeds and a table with chairs. The have a childrens club who...
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, Plymouth, United Kingdom
15/06/2019
TripAdvisor Ratings 4
Family June 2019

Honest review

We are a family of 4, myself my husband and 2 daughters age 10 and 7 who booked this as a last minute getaway. We holiday abroad at least 3 times a year and have been to some amazing places. This...
>> Read full review

,
14/06/2019
TripAdvisor Ratings 5
Couples June 2019

Beyond great for what it is.

I'm very surprised to have read some, although few very negative reviews of this hotel, we were welcomed in after a long day of travelling (we were delayed for 2 hours) by a nice young man who sorted...
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,
13/06/2019
TripAdvisor Ratings 1
Family June 2019

Worst ever

Worst place I have ever been. We were very exited to go on holiday as we bring our mother as a treat every year, I’ve read some reviews and decide to go for it, what a mistake I made... on arrival...
>> Read full review

,
13/06/2019
TripAdvisor Ratings 3
Couples June 2019

50/50

Overall we had a good holiday, with some ups and downs regarding the hotel. Such as great having a small kitchen in the hotel room, not so great having one pan and nothing to clean the dishes with...
>> Read full review

, County Londonderry, United Kingdom
11/06/2019
TripAdvisor Ratings 5
Family May 2019

Mum's "75"

Our 3rd time @ the Puerto Azul, Mum's 5th time. The place is brilliant. From Stephanie in Reception to Ivan in the Restaurant ( prob spelt names wrong, sorry ) Place spotless. Surprised Mum with...
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, Ipswich, United Kingdom
10/06/2019
TripAdvisor Ratings 3
Couples May 2019

Get what you pay for - had a great stay!

Stayed at this hotel for 5nights 1st-6th June 2019. On arrival we was amazed with the views, being so high up they were amazing (see pictures attached). We arrived shortly after 14.00pm - we were...
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, Bradford, England, United Kingdom
10/06/2019
TripAdvisor Ratings 5
Family June 2019

Great all inclusive for families on a budget.

We stopped here for 10 nights with our 2 kids aged 4 and 8. There was plenty of food choices in the restaurant, something for everyone. There was also a good choice of drinks. Around the pool areas...
>> Read full review

, Glasgow, United Kingdom
05/06/2019
TripAdvisor Ratings 3
Family June 2019

Ok but don't think I would return again

Stayed here for a week with my five year old in block 2, it was an older room and infact there's been no real major changes too this hotel since I last visited about 7 years ago and it was meant to...
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, Malton
04/06/2019
TripAdvisor Ratings 4
Couples May 2019

Fab hotel

Fantastic hotel...lovely room...always something to eat that we enjoyed breakfast lunch and tea...loved the a.i. drinks ..great system of help yourselves to some drinks and lager but go to bar for...
>> Read full review

, Belfast, United Kingdom
04/06/2019
TripAdvisor Ratings 4
Couples May 2019

Overall great holiday- would come back!

We have just returned home from 5 nights at the hotel and were pleasantly surprised for a 3 star hotel! Location the hotel is at the top of a hill, but there are steps down to the beach which takes...
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, Wrexham, United Kingdom
02/06/2019
TripAdvisor Ratings 4
Family June 2019

4.5 out of 5.

We are currently here day 5 out of 7. I can't fault this hotel, the food is fantastic the rooms are lovely, the drinks are good. The only downside I would say is that late at night after the mini...
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, Blaydon, United Kingdom
02/06/2019
TripAdvisor Ratings 4
Couples May 2019

Fantastic!

Me and my boyfriend stayed here for the last week in May and we had a fantastic break! We stayed in a 1 bed apt overlooking the sea and we were all inclusive. CHECK IN We arrived approx 9.45pm and...
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,
31/05/2019
TripAdvisor Ratings 5
Family May 2019

Fantastic

Fantastic hotel, nice and clean rooms. Good catering, every day activitys. I'm specially enjoying aqua, fantastic! 2nd time when I was here, and I thinking I will be back again! Very kind, helpful...
>> Read full review

, Iver, United Kingdom
29/05/2019
TripAdvisor Ratings 2
Family May 2019

Take your hard earned money elsewhere!

Very disappointed with our holiday, we’re here for 2 weeks, which turns out is way to long for this place! It’s been 10 days and my kids want to go back home.. that has not happened ever...
>> Read full review

, Glasgow, United Kingdom
29/05/2019
TripAdvisor Ratings 5
Couples May 2019

Fantastic Hotel

Just back from 10 days all inclusive and wow what a fantastic time. stayed here twice now and on both occasions hotel and staff have been amazing. plenty of food and drink, choices to cater for all...
>> Read full review

, Bristol, United Kingdom
28/05/2019
TripAdvisor Ratings 4
Family April 2019

Exceeded expectations

We were looking for an Easter get away and we couldn’t have chosen better! The food quality and variety was superb, the pools were nice, kids loved the outdoor heated pool. The adults loved the...
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, Dunfermline, United Kingdom
26/05/2019
TripAdvisor Ratings 4
Couples May 2019

Great Hotel - but do your research before you go!

We booked a last minute week here and had a fab time! I checked the reviews before hand so upgraded to a junior suite and so glad i did, the room was fab, clean and the air conditioning was great...
>> Read full review

, Cumbria
24/05/2019
TripAdvisor Ratings 5
Couples May 2019

Brilliant Hotel

We had an upgraded Junior Suite on the top floor. The view was fantastic, and the balcony had table chairs and 2 sunbeds. We got the Sun from 10am through to sunset at 9pm. All the staff were...
>> Read full review

, Kippax
24/05/2019
TripAdvisor Ratings 5
Family May 2019

Fab week away.

Booked last minute and have not been disappointed. For a 3 star hotel we have been really impressed with the hotel. We stayed in a 1 bedroomed apartment and it was great. We had views over the sea...
>> Read full review

, County Donegal, Ireland
23/05/2019
TripAdvisor Ratings 5
Couples May 2019

Great hotel

Stayed here for a week all inclusive. Good value for money. We had the basic apartment but would probably upgrade to the jnr suite next time as we had no A/C. Food was of a good standard and plenty...
>> Read full review

, Neath, United Kingdom
21/05/2019
TripAdvisor Ratings 4
Couples May 2019

WHAT AN AMAZING HOTEL

Me and my girlfriend have just returned from a week holiday at the puerto azul and our first hotel together and we are looking to go again next year. I up graded to the junior suite and was a room...
>> Read full review

, Sunderland, United Kingdom
21/05/2019
TripAdvisor Ratings 4
Couples May 2019

excellent hotel

My husband and I have just returned from a 2 week stay at the Puerto Azul and we will certainly be returning. Everywhere was kept so clean and tidy by the hard working staff. APARTMENT: We paid extra...
>> Read full review

, Atherstone, United Kingdom
20/05/2019
TripAdvisor Ratings 4
Couples May 2019

A very pleasant stay!

Stayed here for a week in May, with my partner (aged 21 & 22), and must say we were very pleasantly surprised! Arrived at the hotel around 1am, and were checked in by very friendly staff who...
>> Read full review

, Scotland
18/05/2019
TripAdvisor Ratings 5
Couples May 2019

Fabulous hotel

Last day of a week long holiday in this hotel. From arrival we have not failed to be impressed with this superbly run hotel. We had a 1 bed apt with sea views and a huge veranda with sunloungers...
>> Read full review

, Cambridge, United Kingdom
14/05/2019
TripAdvisor Ratings 5
Couples May 2019

Lovely Hotel

Upon arrival at this hotel, we found all staff very helpful, rooms very clean and surrounding areas all washed down daily, there were plenty of sun beds! Food excellent, couldn't fault a thing, it...
>> Read full review

,
11/05/2019
TripAdvisor Ratings 4
Couples May 2019

Lovely views

We have just spent a week here and overall the hotel is nice but could definitely use a few improvements. Check in was fast and the lady kindly said for us to leave our bags in the luggage room and...
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, birminham
07/05/2019
TripAdvisor Ratings 1
Family May 2019

Mrs Clarke

Hi I have just arrived at this hotel with my son Daighter son in law and two year old grandson we arrived late so we told that best run to get food whilst rooms were being sorted out we did We then...
>> Read full review

,
07/05/2019
TripAdvisor Ratings 5
Friends getaway April 2019

Great value for money

For what we paid for this holiday can't fault hotel room clean beds comfy good choice of food staff helpful would definitely return added bonus of sunbeds on the balcony and adults only area was...
>> Read full review

, Burton upon Trent, United Kingdom
07/05/2019
TripAdvisor Ratings 4
Family April 2019

Good communal areas

Stayed here at the Easter break for a week. Check in was very easy, although they wouldn't give us a safe until the following day, it wasn't particularly late so I don't know why that was. We arrived...
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, Stratford-upon-Avon, United Kingdom
06/05/2019
TripAdvisor Ratings 3
Friends getaway September 2018

Just an average holiday

In my opinion this hotel is nothing special, the food wasn't brilliant, rooms were okay and the location was not the best (probably my fault for not looking up the fact it's at the top of a hill...
>> Read full review

,
04/05/2019
TripAdvisor Ratings 5
Couples April 2019

amazing views

fourth time at this hotel first time in a junior suite very impressed air condition large bedroom tv with sport and film chanels walk in shower which was perfect location top of hill great view...
>> Read full review

, Blandford Forum, United Kingdom
03/05/2019
TripAdvisor Ratings 5
Couples May 2019

Very nice hotel

Just returned from Servatur Puerto Azul and what a well run hotel this is. Good points ..... Nice views V nice room ( had junior suite ) Good drinks ( beer , sangria and wine ) Nice food Clean...
>> Read full review

, Killeigh, Ireland
01/05/2019
TripAdvisor Ratings 4
Family April 2019

Stunning views

Were just back from staying here. We stayed for 5 nights. Its a stunning place. The pool area is beautiful, so clean & the hot tub was the best looking out over puerto rico beach. It was fabulous. We...
>> Read full review

,
29/04/2019
TripAdvisor Ratings 5
Couples September 2018

Fantastic Hotel

Fantastic resort, the staff at this hotel are amazing so friendly and work so hard! The adults only area with jacuzzi is amazing! I travel on Saturday to this hotel for a week and this will be our...
>> Read full review

, Bristol, United Kingdom
29/04/2019
TripAdvisor Ratings 5
Couples September 2018

Very nice hotel with superb pool and jacuzzi

We have spent a week in the hotel. Rooms are modern, nice and clean, beautiful view from the balcony. Pools and jacuzzi are superb, very good size so never too busy. Food in the restaurant is nice...
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, Ballyclare, United Kingdom
28/04/2019
TripAdvisor Ratings 5
Family April 2019

Sisters holiday

Just returned after a week staying in this fabulous hotel. I would find it hard to fault it, we had a beautiful room 5807, looking out over the sea, newly refurbished, very fresh and clean, just a...
>> Read full review

,
27/04/2019
TripAdvisor Ratings 5
Family April 2019

Book the Junior Suite - an easy holiday with kids!

I wanted to take my 3 children (aged 11, 9 and 9) on a beach holiday, but as my husband was unable to join us, l wanted it to be as hassle-free as possible! It definitely was! The kids were able to...
>> Read full review

,
27/04/2019
TripAdvisor Ratings 2
Family April 2019

Look elsewhere

Just back from here with my husband and daughter, hotel is very dated nothing like the photographs seen online, your given your room number and sent on your way which took us forever to find, there...
>> Read full review

,
26/04/2019
TripAdvisor Ratings 5
March 2019

FABULOUS

Went here on 25th march for a week. On arrival check in was quick and easy friendly reception staff. explained how to get to our room as there is lots of different blocks and a couple of lifts to get...
>> Read full review

,
23/04/2019
TripAdvisor Ratings 5
Family April 2019

Just what we needed!!!

Booked this hotel really last minute as a treat for the kids (and us!) during the second week of the Easter holiday (13th - 20th April). We booked a junior suite and so pleased we did. It was modern...
>> Read full review

, Cumnock, United Kingdom
20/04/2019
TripAdvisor Ratings 4
Couples April 2019

Servatour Puerto Azul All Inclusive

Very friendly staff all over the hotel. Nothing too much trouble for them. €12 to hire a safe for a week. Free wifi all over the hotel, reception will give you password when checking in. Pool towels...
>> Read full review

, Port Glasgow, United Kingdom
16/04/2019
TripAdvisor Ratings 3
Family April 2019

Staff lovely rooms not

Staff were absolutely amazing all very friendly & helpful were celebrating a 50th Anniversary & the staff did a table up in the restaurant & brought champagne which was a lovely touch 👍the only...
>> Read full review

, London, United Kingdom
14/04/2019
TripAdvisor Ratings 2
Family April 2019

Terrible room :(

Have HAD to rate this low, as the room was just below par in every way: which sadly lets it's staff down so BADLY: Only thing that has stopped me giving a "terrible" rating is the staff:- Our stay...
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, Bangor, United Kingdom
14/04/2019
TripAdvisor Ratings 4
April 2019

A good all round hotel with excellent views from most rooms.

This hotel is situated at the top of a cliff so we had a brilliant view. We had a one bedroom apartment which was spacious very clean and really had more than everything we needed ( we were all...
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,
14/04/2019
TripAdvisor Ratings 4
Couples September 2018

Lush hotel

Nice hotel & staff,food very good & plentiful,we booked a junior suite with AC,cracking views from balcony,staff very helpful & polite,Rooms cleaned to a very high standard,only thing I would like to...
>> Read full review

,
11/04/2019
TripAdvisor Ratings 3
Couples April 2019

Holiday

Reception,entrance hallway,pool area,dining hall all super.....however I have to say the bedrooms are a complete disappointment,they are nothing like shown on the trip advisor website and are in need...
>> Read full review

, Motherwell, United Kingdom
09/04/2019
TripAdvisor Ratings 5
Family April 2019

Fantastic All Inclusive Hotel with Excellent Gluten Free Options

My Family and I just got back from our easter holiday at this hotel and we had a fantastic time. We booked a junior suite and the room was very nice, recently refurbished, well decorated, very...
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,
05/04/2019
TripAdvisor Ratings 4
Family April 2019

Great Hotel

A very nice hotel, large grounds with friendly staff! Lovely views of the harbour. Never struggled for a sunbed once. All inclusive for the week was great, absolutely no problems, would recommend and...
>> Read full review

, Glasgow, United Kingdom
02/04/2019
TripAdvisor Ratings 3
Couples April 2019

Decent hotel with basic standard rooms

The hotel is located high up between Puerto Rico and Amadores and as such has some fantastic views out across the sea. The staff were very attentive and friendly, and there was always an excellent...
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, Neath, United Kingdom
01/04/2019
TripAdvisor Ratings 4
Couples March 2019

nice place

My wife and i just returned after a week at this hotel, we were all inc, the food was very good and so was the drink but be aware all inc finishes at 11pm. as we like the europa centre in the evning...
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,
01/04/2019
TripAdvisor Ratings 5
Couples March 2019

Amazing 3 Night Getaway!

This hotel is simply amazing. The weather was 20 degrees every day and the sun was hot. The views from the room we were given and from the hotel grounds were stunning. We were recommended to visit...
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, Manchester, United Kingdom
31/03/2019
TripAdvisor Ratings 3
Couples March 2019

Puerto azul a weeks stay

The hotel on first impression looked OK when we arrived finding the room was a joke with poor directions took us ages to find it, The rooms were very dated in desperate need of a re vamp. The food...
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, edinburgh
29/03/2019
TripAdvisor Ratings 3
Family February 2019

nice hotel view from room view a joke

had a great family week here in February weather was lovely every day the hotel itself is quite nice but the food is barely average at best and we ate out 5 nights out of 7. the bar is good with...
>> Read full review

, Barraduff, Ireland
24/03/2019
TripAdvisor Ratings 4
Couples March 2019

Its a nice place

Before we arrived we emailed to say one of us had a problem with walking distance ,,, we checked in and could not be further away from everything but sabina sorted things the following morning very...
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, Manchester
16/03/2019
TripAdvisor Ratings 5
Couples March 2019

A great (unexpected) experience.

We travelled here having booked a late holiday based mainly on the location (we enjoy walking) and the all-inclusive package. We arrived with no real expectations but from the off we were happy with...
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, Sheffield
12/03/2019
TripAdvisor Ratings 5
Couples March 2019

Excellent Hotel booked at short notice

This hotel is great with very friendly staff and delicious food. Yes it is at the top of the hill and you can either get a taxi down to Amadores or Puerto Rico beaches or walk down the road or down...
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, Kilmarnock, United Kingdom
11/03/2019
TripAdvisor Ratings 5
Couples November 2018

AMAZING HOTEL

First time staying at the hotel and have booked for May and November as our stay last November was so good. The hotel was really nice food was very good and service at the hotel was great nothing was...
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,
08/03/2019
TripAdvisor Ratings 5
Couples March 2019

Fantastic hotel

Really enjoyed our stay at this hotel and we have booked again for next year. All stsff are very friendly and welcoming, food was lovely and suitable for all, pool bar snack bar could be bigger...
>> Read full review

, leeds
07/03/2019
TripAdvisor Ratings 5
February 2019

amazing hotel, staff .food cannot fault it at all

hotel reception staff so helpful and friendly, restaurant staff the same, food was good, always something for everyone. went with 13 of us, had an amazing hol, didn't need to leave hotel as enough to...
>> Read full review

, Dartford
04/03/2019
TripAdvisor Ratings 4
Family February 2019

Lovely hotel

We really enjoyed our stay at this lovely hotel with it’s amazing views. These are what I’d say are some of the positives- Fantastic views Helpful, polite and efficient staff Brilliant animation...
>> Read full review

, Llangollen, United Kingdom
13/02/2019
TripAdvisor Ratings 5
Couples February 2019

fantastic in all ways

what a lovely reception area, aesthetically very cool and pleasant , Check in was swift and staff pleasant. Didnt really understand the directions to our room but eventually found our way. Had a one...
>> Read full review

, Huddersfield, United Kingdom
11/02/2019
TripAdvisor Ratings 4
Couples February 2019

Incredible views

We are just back from a few days at this place and can’t wait to return there again ! The hotel is spotlessly clean ( could do with a bit of an update ) and our room had the most amazing view . The...
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, Chadderton, United Kingdom
03/02/2019
TripAdvisor Ratings 4
Couples January 2019

Birthday in the Sun!

A few years ago I holidayed in Maspalomas and visited Puerto Rico and fell in love with the resort. So for my birthday, we decided on the Puerto Azul. This place is brilliant and they literally cater...
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, London, United Kingdom
03/02/2019
TripAdvisor Ratings 4
Couples January 2019

Birthday treat

Arrived to be asked if i had known what accommodation i had book to which i said not sure. i was told i had only booked a room and basic. after about 20min trying to find the room we were surprised...
>> Read full review

, Inverness, United Kingdom
01/02/2019
TripAdvisor Ratings 3
Friends getaway January 2019

puerto azul

hi just back from this hotel have been here a few times we got a nice room with a veiw of the sea the lift system takes a bit of getting used to especialy on your first and last day when you have...
>> Read full review

, Harpenden, United Kingdom
20/01/2019
TripAdvisor Ratings 4
Family January 2019

Nice Food - Pool a bit chilly - Friendly staff

Children age 6 and 7 loved the place. Not a lot of activities for adult but if you are there to relax with a bit of entertainment that would work. Shame the heated pools were the smallest ones and...
>> Read full review

,
18/01/2019
TripAdvisor Ratings 4
Couples October 2018

Ignore the bad reviews!!

I stayed here for a week in October and despite the bad weather on the first day the rest of the holiday was amazing! All of the staff are extremely helpful, polite and always willing to help you out...
>> Read full review

, glasgow
16/01/2019
TripAdvisor Ratings 3
Couples January 2019

Unfortunately......................... never again !!

Just returned from 11 days here over xmas and new year. On arrival at night we were given directions how to find our roomvia three different lifts. By luck more than anything we eventually found it...
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,
15/01/2019
TripAdvisor Ratings 4
Family December 2018

Perfect sunny break and good food

Perfect Christmas sun break. Accommodation seemed better than current rating and staff we helpful. Only issue was the lifts which were temperamental. Some of our party were trapped for some time one...
>> Read full review

, Barnsley, United Kingdom
11/01/2019
TripAdvisor Ratings 4
Family January 2019

In need of improvement, but certainly not the worst

I stayed here with the wife and 1 year old daughter. Firstly I would like to say that the staff at this hotel are excellent. All staff were very friendly and helpful. Food For a 3 star all...
>> Read full review

, Nottingham, United Kingdom
11/01/2019
TripAdvisor Ratings 3
Couples January 2019

OK for kids - not for us

Booked a cheeky week away from the cold UK. This hotel looked better in the brochure/Internet photos than it was in reality. Had an apartment. Fantastic ocean views. Unfortunately i was...
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, Nottingham
09/01/2019
TripAdvisor Ratings 4
Family January 2019

Great time, much thanks to Scandi reps and hotel entertainment team

We had a great time at this place. Great location, up on a hill, nice main building and decent rooms. The hotel entertainment team worked hard and did a great job. We travelled with Tui but didn't...
>> Read full review

, Maryport, United Kingdom
09/01/2019
TripAdvisor Ratings 2
January 2019

peurto azul

let down badly will not stay here again,not happy about the accomadation we were in before being moved on our 3rd day out of 7.ive already been in touch with thomas cook on our experience,we have...
>> Read full review

, Bristol, United Kingdom
07/01/2019
TripAdvisor Ratings 5
Family January 2019

Great staff, good food, comfortable hotel

I will start by saying that this is not the Ritz, but you probably know that already. It could definitely do with some modernisation and a lick of paint here or there, but don't let that detract from...
>> Read full review

, Sunderland, United Kingdom
06/01/2019
TripAdvisor Ratings 4
Couples December 2018

Christmas 2018

Arrived Christmas Eve,the hotel is massive it's a huge maze,the Internet is rubbish,but we had a lovely time,the food was lovely,the staff were pleasant,it's great for families,the kids entertainment...
>> Read full review

, Goole, England
28/12/2018
TripAdvisor Ratings 5
Family December 2018

Brilliant Xmas

We Stayed Here for Xmas this Year. It was Amazing especially if you Have Kids. We went with our 12yr Old Daughter who Loved it. There was Always Something to do. The effort all of the staff put in to...
>> Read full review

,
22/12/2018
TripAdvisor Ratings 4
Couples December 2018

Honeymooners

We have just checked out of this hotel after spending 10 nights for our honeymoon. We are really happy our stay and the hotel. I did some research before hand and booked a junior sweet. The room was...
>> Read full review

, Birmingham, United Kingdom
17/12/2018
TripAdvisor Ratings 5
Family December 2018

Cracking hotel

Just had a one week stay for my cousin 30th and had a brilliant time here There was 11 of us so I’m onky writing this for me and my Mrs Check in was fast and told us where our room was and we found...
>> Read full review

,
12/12/2018
TripAdvisor Ratings 4
August 2018

Nice hotel

Nice hotel. Great food and drinks. Cocktails were lovely. The accommodation a bit dated could do with a refurb. No aircon, maybe go for a room with aircon, a bit more pricier bur well worth it...
>> Read full review

, Stafford, United Kingdom
11/12/2018
TripAdvisor Ratings 4
Family December 2018

Relaxing holiday

Went on 2nd of Dec for a week,hotel is right up in the mountains, so to go into the town or beach you had to get a taxi.but the view was stunning of the balcony, had very large balcony, room needed...
>> Read full review

, North Lanarkshire, United Kingdom
04/12/2018
TripAdvisor Ratings 5
Couples November 2018

Fantastic hotel

I have reviewed this hotel many times and after my last visit everything is still as good. I had requested a room on top floor with our friends next door and was very happy with our rooms. The...
>> Read full review

, Washington, United Kingdom
04/12/2018
TripAdvisor Ratings 5
Couples November 2018

Before Christmas Break

Another fantastic week at this Hotel food and service great. The animation team were fantastic tried to get everyone to take part in all the games. Our room was very clean and spacious and well...
>> Read full review

,
04/12/2018
TripAdvisor Ratings 4
Family November 2018

Very pleased

Amazing holiday I had only been there 2 weeks before the hospitality was brilliant was my 3rd time at this hotel and certainly won't be my last !!thankyou will certainly be looking to go back again...
>> Read full review

, scotland
03/12/2018
TripAdvisor Ratings 4
Couples November 2018

Winter break

We have just returned from a winter holiday at the hotel and enjoyed our stay. The guests were mostly Scandinavian and some British and everyone was very nice. The hotel was larger than we thought...
>> Read full review

, Tamworth, United Kingdom
28/11/2018
TripAdvisor Ratings 4
Family August 2018

Family holiday

Stayed here August with my 2 children aged 16 and 11 had a fabulous time, great hard working friendly staff, food was great Mexican night being our favourite, we stayed in a older style room and it...
>> Read full review

, Mansfield, United Kingdom
26/11/2018
TripAdvisor Ratings 4
Couples November 2018

3rd time this year

We’re still in the hotel for our 4th visit this year. We have to say this is our favourite hotel in Peurto RICO having stayed in many others. Although I accept there are probably many good ones. On...
>> Read full review

, The Royal Town of Sutton Coldfield, United Kingdom
19/11/2018
TripAdvisor Ratings 2
November 2018

Expected so much more than we got !

With the information we'd received about the hotel it appeared to tick all the boxes for our holiday requirements. The reality was a big disappointment from what we'd expected. The room was really...
>> Read full review

, Swansea, United Kingdom
18/11/2018
TripAdvisor Ratings 4
Couples November 2018

Winter sun break

Just returned after a week at the this hotel, food was fine plenty of choice although the food wasn't hot enough for me, possible need more staff to clear the tables quicker. The drinks was also...
>> Read full review

, London, United Kingdom
10/11/2018
TripAdvisor Ratings 3
Couples November 2018

Could do better

Room it self was fine however beds are very strange no mattress on them Food was ok bacon could do with being upgraded and sausages Self serve bar was a winner on all fronts Staff could do with a...
>> Read full review

,
07/11/2018
TripAdvisor Ratings 5
Couples November 2018

Mepsted party

We are still here the view from our balcony is fantastic the staff are very friendly the food is nice always something even for fussy eaters what was very nice we had a bottle of wine put in our room...
>> Read full review

, Chelmsford, United Kingdom
31/10/2018
TripAdvisor Ratings 5
Family October 2018

Brilliant Hotel

A really good hotel. Rooms are lovely, very spacious with a really good balcony area. Staff are excellent and very helpful. The food was good and we could always find something to eat. Lovely pool...
>> Read full review

,
25/10/2018
TripAdvisor Ratings 5
Family October 2018

Great time had

Just returned from a week all inclusive and what a great time was had. The kids loved the pools and the activities, the room was fine and the food was best all inclusive foods we have had over the...
>> Read full review

, Dublin, Ireland
21/10/2018
TripAdvisor Ratings 4
Friends getaway September 2018

Great hotel, shame about the room

A week away with my daughter and my daughter in-law. We arrived at the hotel around 9.30 pm when we got to our room it consisted of 2 single beds and a couch not a pull out bed just a couch , not a...
>> Read full review

, Sheffield, United Kingdom
21/10/2018
TripAdvisor Ratings 5
Couples July 2018

Fantastic

Stayed at Puerto Azul at the end of July. Hotel located with the most beautiful picturesque views. We stayed in a refurbished room with the best view to wake up to. Food was average, breakfast was...
>> Read full review

,
21/10/2018
TripAdvisor Ratings 5
Friends getaway October 2018

PuertoAzul super hotel

Animations stuff verry good.Specialy Mirco the most funny and professional man. Hi is the man his fire show .Wow! Food so good for everybody .Pool and jackuzi briliant.4stars.I will Come back herę...
>> Read full review

, devon
18/10/2018
TripAdvisor Ratings 4
Family August 2018

Good time, lots of walking though!

Good hotel, kept clean apart from a few glasses left on the side of corridoor the whole time we were there! Went for a week in August 7 adults 1 child, pool lovely, always a sunbed never struggled to...
>> Read full review

, London, United Kingdom
16/10/2018
TripAdvisor Ratings 4
Family September 2018

complete turn around

hi again, i have just come back from another holiday staying at the Puerta Azul puerto rico, and i must say i am completely taken back by the changes they have made since i visiting two years ago...
>> Read full review

,
16/10/2018
TripAdvisor Ratings 5
Family October 2018

fantastic time

We stayed a week with family. for the money we paid for 3 star hotel all inclusive I thought the value was great. All staff are just lovely and helpful. hotel spotlessly clean. food different every...
>> Read full review

,
15/10/2018
TripAdvisor Ratings 4
Couples October 2018

Fantastic holiday😎

What a fantastic holiday cant fault it the place is lovely the staff are so friendly they go out there way to make your holiday nice food is nice self service at the bar rooms are cleaned daily lots...
>> Read full review

,
12/10/2018
TripAdvisor Ratings 5
Couples July 2018

Summer Holiday

This was one of those breaks which we booked like most people, after having seen the pictures of the hotel on line. Now I’m one of those people who are always dubious of new destinations, as the...
>> Read full review

,
11/10/2018
TripAdvisor Ratings 1
Family October 2018

Accurate Review

Still here on a 2 week holiday and wouldn't come back Puerto azul has ruined the holiday. The entertainment is rubbish and that's putting it nicely this hotel is for kids they don't care about adults...
>> Read full review

, Worcester, United Kingdom
11/10/2018
TripAdvisor Ratings 4
Couples October 2018

Great Hotel, Value for Money

Just got back yesterday from a 10 night stay here. I had been to Peurto Rico before but stayed at other places and I wanted to stay here as I had seen it before. The location is great as it gives...
>> Read full review

,
09/10/2018
TripAdvisor Ratings 3
Family August 2018

Nice hotel

Main hotel was nice. My room very dated with lots of repairs needed. The food was fine on some evenings but bland on other. Entertainment was fine for children but awful for adults. Been to...
>> Read full review

, Manchester, United Kingdom
08/10/2018
TripAdvisor Ratings 5
Friends getaway October 2018

Brilliant location, facilities, food and staff

I have just returned from my second visit here, and I already have another visit booked for next March. Greeted by exceptional reception staff, and received a lovely letter and bottle of wine in...
>> Read full review

, Glasgow, United Kingdom
06/10/2018
TripAdvisor Ratings 1
October 2018

Don’t think the staff have smiled since they had the hives

thrown out of our room at 11:20 even though check-out is clearly marked 12:00, wouldn’t let us keep our room and we don’t get picked up till 5:30, the food was a joke, needless to say I WONT BE BACK...
>> Read full review

, Glasgow, United Kingdom
05/10/2018
TripAdvisor Ratings 5
Family October 2018

Another great holiday at this great hotel

2nd year in a row at this hotel and again loved every minute of it and booked up again to come back next year. From the beginning: reception greeted us very well and offer to walk you to your room as...
>> Read full review

,
02/10/2018
TripAdvisor Ratings 4
Couples September 2018

Fabulous Views

Stayed here for 10 days late September we were a party of 4 couples our 2nd visit to the hotel.Found all the staff especially at reception very friendly & most helpful food was ok could nearly always...
>> Read full review

,
02/10/2018
TripAdvisor Ratings 2
Couples September 2018

Disappointing

Thought hotel was going to be to be good for couples out of season but all the entertainment centred around children even though there weren’t many there.Hotel high on cliff top was expecting...
>> Read full review

, Wicklow
01/10/2018
TripAdvisor Ratings 4
Couples September 2018

Fab Holiday Poor Food

This was our second time to stay at this hotel we stayed this time for 10 nights start of September 2018, we decided this time we would up grade to the newer decorated rooms with air conditioning...
>> Read full review

, West Yorkshire, United Kingdom
30/09/2018
TripAdvisor Ratings 3
Couples September 2018

Honestly... Disappointed

I hate to give bad reviews as I'm not one of them people that moans about every little thing but me and my boyfriend were a little bit disappointed with this hotel. The pool area and the views were...
>> Read full review

, Wolverhampton, United Kingdom
30/09/2018
TripAdvisor Ratings 4
Family September 2018

Brilliant

We have just returned from a weeks stay at the azul. This was our 2nd visit. We arrived just before 10.30pm and was informed our room was 4605 and that there will be a cold buffet in the restaurant...
>> Read full review

, London, United Kingdom
28/09/2018
TripAdvisor Ratings 4
Couples September 2018

Already cant wait to go back!

Just back from a few days staying at this hotel and I have to say we are already planning on coming back for our next holiday! The hotel is 3 star so dont go expecting a 5 star as i think some of the...
>> Read full review

,
28/09/2018
TripAdvisor Ratings 4
Couples September 2018

Good hotel with good amenities

My husband and I arrived in September and greeted by a lovely dutch lady on reception. She was very polite and helpful. She gave us a map and explained how to get to our room. She also advised the...
>> Read full review

,
26/09/2018
TripAdvisor Ratings 1
Couples September 2018

Not happy at all.

Just stayed in this hotel and other than the pool area have really not enjoyed it. The pool area is actually very nice with lots of sun loungers and 3 nice pools but unfortunately that is all that is...
>> Read full review

, Birmingham, United Kingdom
25/09/2018
TripAdvisor Ratings 4
Couples September 2018

Beautiful location, Lovely Holiday

Me and My Boyfriends visitwd here less than 2 weeks ago for a weeks holiday. After readig the reviews I was worried i'd made a mistake booking this hotel. There was no need. The Hotel is great! We...
>> Read full review

,
25/09/2018
TripAdvisor Ratings 4
Couples August 2018

We will be returning next year!

We visited Puerto Azul in August just two adults on a break. We spent 2 hours on our coach transfer through the night meaning we arrived at the hotel at 11.45pm,so tired and hungry. The lady on...
>> Read full review

, Walsall, England, United Kingdom
24/09/2018
TripAdvisor Ratings 2
Couples September 2018

Disappointed

Upon arrival at this hotel the reception seemed quite nice although there was a big table with welcome drinks we were not offered one! The young girl on reception was pleasant and friendly and...
>> Read full review

, Glasgow, United Kingdom
18/09/2018
TripAdvisor Ratings 5
August 2018

Amazing Hotel

A very very good hotel with attentive staff and spotlessly clean rooms. A fantastic choice of food to choose from, we had two teenagers with us and even they were happy with the food. The Hotel is...
>> Read full review

, Oxford, United Kingdom
18/09/2018
TripAdvisor Ratings 5
Couples September 2018

Beautiful views and the staff are great!

Just got back from a weeks stay in this beautiful hotel and we were not disappointed. It is the first hotel where my boyfriend and I have really felt welcomed! Upon arrival, we were served by the...
>> Read full review

, Lincoln, United Kingdom
18/09/2018
TripAdvisor Ratings 5
Friends getaway August 2018

Great holiday

Stayed here in August for 11 nights was moved to this hotel due to referb on the one we booked I have to say I'm do pleased we was .. the hotel is clean with average 3 star food always somthing to...
>> Read full review

, Ipswich, United Kingdom
16/09/2018
TripAdvisor Ratings 5
Family September 2018

Great place

We are here now a lot of bad reviews are rubbish they are from people who are wanting 5 star treatment but only paying for 3 star it's a lovely hotel staff friendly very clean food good have nothing...
>> Read full review

, Billingham, United Kingdom
15/09/2018
TripAdvisor Ratings 4
Couples September 2018

You get what you pay for, nothing more, nothing less, and that is all you can hope for at the end of the day!

I went away with my partner for a couples holiday from 1st to 11th September, we are 22 and 28 years old. This probably looks like a lengthy review but I like to write detailed reviews and point out...
>> Read full review

, Greater Manchester, United Kingdom
14/09/2018
TripAdvisor Ratings 5
Friends getaway September 2018

Amazing holiday

We were scared when we did read the reviews on here. So many people complaing...ufff now I wonder about WHAT.We had a wonderfull check-in and a good explain how to get to the room. It is amazing how...
>> Read full review

, Sevenoaks, United Kingdom
13/09/2018
TripAdvisor Ratings 4
Couples September 2018

Lovely hotel and staff

When we arrived at the hotel at night we were welcomed by lovely staff who helped us locate our room. We spent a week here and overall our holiday was great. The weather was amazing at approx 32...
>> Read full review

, Manchester, United Kingdom
11/09/2018
TripAdvisor Ratings 5
Couples September 2018

Pleasant stay

Stayed at this 3*hotel first week of september-we upgraded to a newly refurbished room and it was lovely. Fantastic balcony with amazing sunset views overlooking the sea. The room was cleaned...
>> Read full review

, Paphos, Cyprus
07/09/2018
TripAdvisor Ratings 4
Family September 2018

It is what it says on the tin

It is a good 3 star hotel, staff are help full,rooms decent and pool a good size with different sections (kids section etc). With regards to the rooms their of a decent size and cleaned majority of...
>> Read full review

,
07/09/2018
TripAdvisor Ratings 5
Family September 2018

so far so good.

We just got check-in by this Dutch girl, what a professional girl. Before she could check us in she got insulted and screamed at by this older couple,, she tried and I mean really tried to help them...
>> Read full review

, Guisborough, England
06/09/2018
TripAdvisor Ratings 4
Family July 2018

Lovely relaxing holiday

Our party of 7, 3 adults and 4 kids aged 10 & 11 stayed all-inclusive at the Servatur Hotel Puerto Azul for two weeks from 28th July 2017. Reception & Staff We arrived at the hotel around 8pm and...
>> Read full review

, Brough, United Kingdom
04/09/2018
TripAdvisor Ratings 4
Couples September 2018

Doesn't deserve the terrible reviews!

Every guest is going to have a different experience and we personally had a very positive experience of this hotel on the whole. We didn't pay for an upgraded room but found that it was adequate for...
>> Read full review

, County Durham, United Kingdom
04/09/2018
TripAdvisor Ratings 5
Family August 2018

Fab Hotel

No complaints at all. We stayed in a junior suite which was lovely, cleaned regularly by a very friendly maid, beds changed 3 times over 2 weeks, towels changed as required and a very spacious...
>> Read full review

, Christchurch, United Kingdom
04/09/2018
TripAdvisor Ratings 1
Couples September 2018

Not a great stay

Currently staying at the hotel. If your vegetarian then choose a different hotel under cooked cheese pizza every night or boiled veg that's the options. The alcohol is so watered down you can't taste...
>> Read full review

,
01/09/2018
TripAdvisor Ratings 1
Family September 2018

Not a family friendly hotel

Currently staying at this hotel with my family, arrived yesterday. Will give a full update when we get home. First impressions, food is ok, good variation and basicaly what you can expect from this...
>> Read full review

,
01/09/2018
TripAdvisor Ratings 3
Family August 2018

Nice holiday, beautiful views.

The hotel needs a refurbishment. The staff are great hotel is clean and food has been no issue. In fact there is a huge amount of work that goes into keeping the place clean. The reviews are pretty...
>> Read full review

,
29/08/2018
TripAdvisor Ratings 3
Family August 2018

Stunning Views - Hotel could be better

Having just returned from this hotel this a bottom line up front honest review. We arrived late in our first day and expected to find the driver for our transfer waiting. We had booked the transfer...
>> Read full review

, Sheffield, United Kingdom
27/08/2018
TripAdvisor Ratings 4
Family August 2018

Really good 3* plus hotel

Some of the reviews for this hotel make me cross! You can’t expect 5* for 3* prices. We stayed in a one bedroom apartment with no air con with our 14 & 10 year old daughters. To be fair after first...
>> Read full review

,
27/08/2018
TripAdvisor Ratings 5
Family August 2018

Good for families

This is my 2nd year here and have absolutely loved it....Will definitely come again.....there is not really anything I can complain about about....variety of food staff are lovely and very...
>> Read full review

,
26/08/2018
TripAdvisor Ratings 4
Family August 2018

Excellent holiday

We've returned from a 10 day holiday here. We thoroughly enjoyed it. On 1st arriving I was a little disappointed in the room view as I had paid for a sea view.We went to reception were we were told...
>> Read full review

,
25/08/2018
TripAdvisor Ratings 5
Friends getaway August 2018

Great hotel

Great services and nice appartments. The staff is very friendly and walk around with a smile. We Where here last year and the entertainment was very bad. This year there's another entertainment team...
>> Read full review

,
24/08/2018
TripAdvisor Ratings 4
Family August 2018

Nothing to complain about

Decent choice of food, snack bar had basic snacks but some times had different food such as kebabs and things, nothing to complain about food wise at all. Entertainment was ok, they work very hard...
>> Read full review

,
23/08/2018
TripAdvisor Ratings 1
Family August 2018

Holiday from hell!!!!

Where do i start? This is the worst holiday i have ever had! We counted down the days to go home! The best part about this holiday is when the coach arrived to take us to the airport for our flight...
>> Read full review

, Hereford, United Kingdom
21/08/2018
TripAdvisor Ratings 3
Couples August 2018

Puerto Azul

Me and my partner have just returned from this hotel. We had a great holiday but that was down to the fact we were hardly in the hotel. When we arrived we were welcomed by a glass of champagne and...
>> Read full review

, Leeds, United Kingdom
20/08/2018
TripAdvisor Ratings 4
Family August 2018

Excellent value for money

We have just returned from Puerto Azul as a family of 2 adults and 2 boys aged 9 & 8 and I have to say this is by far the best value 'all inclusive' resort we have ever been to. There is always...
>> Read full review

, South Yorkshire
18/08/2018
TripAdvisor Ratings 4
Friends getaway August 2018

OUR 2ND VISIT

We last stayed at Puerto Azul in Feb 2017 and I posted a review at the time which was hopefully balanced and fair. Returning almost 18 months later, we learn that the hotel will close from end March...
>> Read full review

, essex
17/08/2018
TripAdvisor Ratings 5
Family August 2018

Don’t believe the reviews!!!

As a hotel manager myself I am very critical and very nervous after reading some reviews. Our first night was not great however I will put that down as arriving at 10pm. All our complaints were...
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, fife scotland
17/08/2018
TripAdvisor Ratings 4
Family August 2018

Great hotel great staff,but!.

Hotel presented well,fantastic views over the sea,beach and Puerto Rico from most rooms.Staff were very helpful,friendly and work hard,some very hard to cater for the masses.Room we had was...
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,
16/08/2018
TripAdvisor Ratings 5
Family August 2018

Don't worry about bad reviews!!

Having read lots of negative things almost cancelled this holiday so glad we didn't we had a fantastic time. Not really sure why there are negative comments regarding the food as we enjoyed every...
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, Kingston-upon-Hull, United Kingdom
15/08/2018
TripAdvisor Ratings 5
Family July 2018

Family Holiday - July 2018.

We stayed at the Servatur Puerto Azul hotel in Puerto Rico, Gran Canaria from the 19 July for 7 nights in a superior one bedroom apartment with sea view. Our party consisted of 2 adults and a child...
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, Nottingham, United Kingdom
13/08/2018
TripAdvisor Ratings 3
Family August 2018

Sandi

We have just come back from this hotel . We stayed for 10 days. The hotel is so clean. The pool bar is great self service drinks. And the pool bar food was great. I have never been to a hotel with...
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, Raunds, United Kingdom
13/08/2018
TripAdvisor Ratings 4
Family July 2018

Don’t be put off by the bad reviews

Booked with Thomas Cook and included tickets to the water park. Room - one of the older styles, basic but clean. No aircon but could get a good breeze with windows open. Food - had the usual but...
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,
13/08/2018
TripAdvisor Ratings 5
Family August 2018

Fab hotel

Came for 14nights august 2018 and while there we tried to book for next year too but hotel having refurb. Will definitely be back, good food, great staff, even the older decorated rooms are very...
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,
11/08/2018
TripAdvisor Ratings 4
Family July 2018

Value for Money

Firstly I just need to say I am pretty fussy when it comes to staying in hotels, I seem to look for all the downfalls pretty quick - I read so many reviews on here prior to going and was horrified...
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,
11/08/2018
TripAdvisor Ratings 2
Family July 2018

Summer 2018

Hotel very busy, had to get 3 separate lifts to and from our room to get to the pool, restaurant, reception and to leave the hotel, on some floors there was only one lift. Pool very busy, difficult...
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, birmingham
10/08/2018
TripAdvisor Ratings 3
Family May 2018

May 18

Stayed here a week is being done up we had one of the old rooms which was much cheaper than others food and drinks all good long walk down steps to beach and town get a taxi back for 4 euros great...
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,
07/08/2018
TripAdvisor Ratings 5
Couples August 2018

Great holiday 🌞😀😀

Just returned from a 10 night stay at this hotel. We had an amazing time! We stayed in a room that hadn’t been renovated but all you do is sleep and shower there and they were kept spotless!! The...
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, Grimsby, United Kingdom
07/08/2018
TripAdvisor Ratings 4
Family July 2018

Can't complain for a 3* plus. Fab holiday !

Just returned from an 11 night stay in this hotel. I don't know were to start with it Hotel is immaculately clean throughout and rooms are cleaned 5 out of 7 days. Food is buffet style and has the...
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, Wirral, United Kingdom
06/08/2018
TripAdvisor Ratings 4
Family August 2018

Great family holiday

We have just come home after an 11 night stay. We are a family of 5 with 2 adults and 3 children aged 15,13, and 9 Location is is high up in Puerto Rico so views are amazing. We took steps down to...
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,
05/08/2018
TripAdvisor Ratings 5
Family August 2018

We loved this hotel

Just returned from 9 nights here 12 of us went adults and kids.we loved it food was lovely plenty of choice.hotel was very clean.we were in the unrefurbished rooms they were spotless with big...
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, Southport, United Kingdom
03/08/2018
TripAdvisor Ratings 1
July 2018

Not a great holiday by any stretch of the imagination

We travelled as party of 7 in 2 rooms, 2 grandparents, 2 parents and 3 children ages 15, 10 and 9. Rooms - pretty poorly maintained, all maintenance work has been done as cheaply as possible. The...
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, Manchester, United Kingdom
02/08/2018
TripAdvisor Ratings 5
Family July 2018

Fantastic holiday kids loved it

My children really enjoyed it from the activities to the food. As for me and my partner we also enjoyed the food and the entertainment the only thing for me was the all inclusive finished at 11 i...
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, West Yorkshire, United Kingdom
01/08/2018
TripAdvisor Ratings 5
Family July 2018

Family and friends 7 adults and 5 children

What a great hotel ! All inclusive was brilliant plenty of choice at every meal time something for everyone even the fussiest of eaters ! The restaurant was clean and tidy with plenty of staff who...
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, Lancaster, United Kingdom
31/07/2018
TripAdvisor Ratings 4
Family July 2018

Lovely hotel

We stayed 19th-30th July in a junior suite , block 5 which is right next to the pool and bar . The rooms were of a high standard very clean and fresh with amazing sea views , maids came every other...
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, Kingston-upon-Hull, United Kingdom
30/07/2018
TripAdvisor Ratings 5
Family July 2018

Great Holiday

Me my wife 2 grandchildren and 2 daughters stayed here from the 8th to 19th July.We really enjoyed our stay here especially the children who loved the pool and the activities throughout the day.The...
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, Dublin, Ireland
30/07/2018
TripAdvisor Ratings 4
Family July 2018

Great holiday

Stayed here from 17th to 24th July 2018 and was very impressed. There was 16 in our party, adults and kids, some of which were returning guests. The animation team were great during the day and the...
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,
25/07/2018
TripAdvisor Ratings 5
Family July 2018

Great holiday

I am still here with my family we go home on Friday but after reading bad reviews I felt I needed to put a review on i have 2 boys aged 13 and 5 and they haven't been bored yet plenty of things...
>> Read full review

, Liverpool, United Kingdom
24/07/2018
TripAdvisor Ratings 5
Couples July 2018

Loved it here!

We stayed here for 2 weeks, the hotel was lovely we had a small basic room it was fine for what we wanted it for, the bigger junior suits seemed to have more modern furniture etc. It’s located at the...
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,
23/07/2018
TripAdvisor Ratings 3
Family July 2018

Lovely room, shame about the food and entertainment

We arrived in reception via private transfer which the hotel organised for us and it was an amazing experience, our own little air conditioned mini bus. We was checked in by an amazing young lady who...
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,
23/07/2018
TripAdvisor Ratings 4
Family July 2018

Surprisingly Good!

We have just returned from a fab family holiday with our 7yr old daughter and partners mum. We were moved to the Puerto Azul after a neighbouring hotel hadn't finished their building work, after...
>> Read full review

,
22/07/2018
TripAdvisor Ratings 5
Friends getaway July 2018

Amazing stay!!! DO NOT LISTEN TO BAD REVIEWS!

Just got back from this hotel this morning and please do not listen to bad reviews!!! Me and my friend spent 7 days here and we enjoyed every second of it. Staff are absolutely brilliant especially...
>> Read full review

, Liverpool, United Kingdom
21/07/2018
TripAdvisor Ratings 5
Couples July 2018

Great hotel

Me and my partner stayed at the adult for two weeks from the 4 th of july this is our second visit. Reception quick and easy check in our room was 2103 . Our room was cleaned daily and had a great...
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, Hartlepool, United Kingdom
21/07/2018
TripAdvisor Ratings 4
Couples July 2018

Great Hotel...Wrong Room

We arrived at the hotel around 8.45pm on Tuesday. Check in was easy, given the key and a map to guide us to our room. Well...what a treck it was to get to our room, 3 lifts! Very confusing but we...
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,
19/07/2018
TripAdvisor Ratings 1
Couples July 2018

Awful

This hotel is awful I’m currently staying here now and I just want to go home the rooms are disgusting and dated there is no air con just a Little fan and that hardly works! I’ve found the reception...
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, Greater Manchester, United Kingdom
17/07/2018
TripAdvisor Ratings 3
Family July 2018

Three star no more

Currently staying at this hotel until 24th July arrived on 12th July. My review so far- Standard rooms are as pictured and will agree with other reviews only to be expected for what you book. Do...
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,
16/07/2018
TripAdvisor Ratings 4
June 2018

Lovely Hotel

We stayed here for 10 nights all inclusive! From the minute we arrived we noticed how clean the entire hotel was from the lobby to the pool area and the rooms! We checked in and there was a bottle of...
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,
10/07/2018
TripAdvisor Ratings 2
Couples August 2017

Ok

Just ok mainly a all inclusive place not great if u want to pay as u go a trek to apts shabby lifts Nice looking hotel tiles by pool get very very hot more for families in the high season not for...
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, Glasgow, United Kingdom
09/07/2018
TripAdvisor Ratings 5
Family June 2018

Great holiday

This was our visit stay at Puerto Azul, we have stayed in other places close by, our room was lovely we booked a junior suite, air con in the living room and bedroom, clean and tidy, and our room was...
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, Sheffield
09/07/2018
TripAdvisor Ratings 3
June 2018

2 week holiday with friends

The hotel is impressive on first appearances and the facilities are good inc some stunning views especially from the adult only pool terrace and in the jacuzzi. This area is brilliant. Our rooms were...
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, glasgow
08/07/2018
TripAdvisor Ratings 5
Family June 2018

Very good holiday

My-self, my husband and our 17 year old stayed for 10 nights in the Puerto Azul form 23/06/2018 - 03/07/2018. This is our 3rd time staying in this hotel, we were greeted by a lovely note and a bottle...
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, West Midlands, United Kingdom
07/07/2018
TripAdvisor Ratings 4
Family June 2018

Brilliant

Just returned back from a lovely family holiday. On arrival staff were very helpful, a lovely blonde girl from reception even showed us to our rooms. The bedroom was a bit dated but they were...
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, Sheffield, United Kingdom
07/07/2018
TripAdvisor Ratings 1
Family July 2018

Do not come hear

We are hear at min and I cannot wait to come home . Food is terrible only meal we can eat is breakfast but toast who can go wrong with that lol Entertainment is shocking kids disco which is only a...
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, Manchester, United Kingdom
05/07/2018
TripAdvisor Ratings 5
Couples June 2018

Very pleased

Stayed for a week, 3 rd time here and enjoyed it just as much, if you want air con you need a superior apartment otherwise all fine, love the food, like self serve drinks and unlike last year there...
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,
27/06/2018
TripAdvisor Ratings 5
Couples June 2018

Great holiday, shame about the plastic waste!

We visited in June 18 booking via OnTheBeach 7 nights all inclusive. For a 3 star I felt it was better than its class, the bedrooms were perhaps the bit that let it down but then that's hardly why...
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, Birkenhead, United Kingdom
25/06/2018
TripAdvisor Ratings 5
Couples June 2018

Wouldn’t think this is a 3 star hotel!

We stayed for 9 nights, perfect amount of time. Weather was perfect. We arrived at 20:45 on a Thursday evening, young girl on reception was very helpful her name was Pia and her badge said trainee...
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, London, United Kingdom
23/06/2018
TripAdvisor Ratings 5
Friends getaway March 2018

Fabulous

I stayed her on a last minute deal my friend organised for us it was a fabulous hotel everyone was so friendly and hard working nothing was too much trouble was so good I’m going back in 4 days with...
>> Read full review

, Glasgow, United Kingdom
22/06/2018
TripAdvisor Ratings 4
Family June 2018

Fab Holiday

Arrived late due to. Long bus journey and reception assisted us to room, very helpful and polite The hotel room was older but good views and very clean The food in hotel was good always something...
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,
21/06/2018
TripAdvisor Ratings 5
Couples June 2018

Brilliant!

We have just returned from the Puerto Azul and had a wonderful holiday. Neither of us can understand some of the negative reviews that we see on here. The food was excellent with good variety every...
>> Read full review

, Tyne and Wear, United Kingdom
20/06/2018
TripAdvisor Ratings 3
Friends getaway June 2018

Average hotel

Stayed at this hotel for 7 nights. Asked for a sea view room and that was not the best room was small and very basic, food is average mainly eaten out due to that . Get a taxi to and from the bottom !
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, Bristol, United Kingdom
20/06/2018
TripAdvisor Ratings 4
Friends getaway June 2018

Very good for a 3*

Stayed here for 10 nights and overall found it a lovely hotel. We arrived late in the evening around 22:30 and check in was quick and efficient with a detailed explanation of how to get to the rooms...
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, Loughborough, United Kingdom
18/06/2018
TripAdvisor Ratings 4
Family July 2017

Lovely hoyel

On arrival at the hotel met with very friendly reception staff who checked us in efficiently. Finding the room was a challenge due to the number of lifts and turns (the reception area was at the top...
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,
17/06/2018
TripAdvisor Ratings 4
Family June 2018

Fab hotel

Just had a week here. Beautiful views of the sea and Puerto rico from pool side area , top balcony just off reception and we upgraded to sea view room . Staff are brilliant ,food was a good 8 out of...
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, Puerto Rico, Spain
16/06/2018
TripAdvisor Ratings 5
Family June 2018

Patrycja

This hotel ist very good. Good foods good drink and pool snacks. Good rooms clean every day. Buety beach I was this hotel with baby hi have 18 months is was good for him. I like food this hotel...
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,
14/06/2018
TripAdvisor Ratings 2
Family June 2018

Poor holiday

Just returned from a week away at this hotel! Average to say the least! Kids entertainment was good but everything else was just like the tv series Benidorm! Poor food at dinner time, breakfast was...
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,
14/06/2018
TripAdvisor Ratings 1
Couples June 2018

AVOID

Myself and my partner returned from Puerto azul yesterday after a one week stay. We booked online and was looking forward to a week away. After reading mixed reviews on here our first impressions on...
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, Birmingham, United Kingdom
14/06/2018
TripAdvisor Ratings 2
June 2018

Meh

Just returned from a quite average stay at this hotel. Prior to arrival I had emailed the hotel asking about a room upgrade as we were supposed to get one of the old rooms and to upgrade would be...
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, Göteborg
11/06/2018
TripAdvisor Ratings 4
Family November 2017

Fantastic view but a few things to wish for

We've been to Puerto Azul two times and the ocean view is just amazing. On the downside we didn't find the reception staff very friendly. On our first visit we payed extra for ocean view but got 80...
>> Read full review

, Bentham, United Kingdom
11/06/2018
TripAdvisor Ratings 5
Couples June 2018

Absolutely amazing stay!!

First of all, ignore all the negative reviews! We have just returned from a week stay here, and what an amazing trip it was! I had emailed reception prior to arrival and had asked what kind of room...
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, Leeds, United Kingdom
11/06/2018
TripAdvisor Ratings 4
Family May 2018

Fun in the sun

We just returned from a week at the Puerto Azul. We had a lovely time. The sun shone every day (not down to the hotel, but it helped!), the hotel was friendly and comfortable and had everything you...
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, Sheffield, United Kingdom
07/06/2018
TripAdvisor Ratings 5
Family June 2018

Excellent second visit!

Returned for a second visit to the Puerto Azul as 2 adults and 2 boys (9,5). We stayed last year in a one bed apartment and decided to book a junior suite this year which are beautiful, modern and...
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, Lancaster, United Kingdom
07/06/2018
TripAdvisor Ratings 5
Couples June 2018

Excellent all inclusive

Hotel is about 45min from airport. We arrived via shuttle and checked in with no problems. The reception staff were friendly and gave us a detailed map on how to get to our room. All questions were...
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, Market Drayton, United Kingdom
07/06/2018
TripAdvisor Ratings 4
Family June 2018

Great family holiday

We booked a family holiday as I had recently undergone major brain surgery and we needed a family break! It was a very reasonable price here. There is 7 of us 2 adults and 5 children ranging from...
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,
04/06/2018
TripAdvisor Ratings 5
Couples May 2018

Amaizing

Hotel verry clean,food good,the staff is verry friendly,the View is amaizing.u have some pool sport in the afternoon and than an the evening time some entertainment perfect Holiday.Highly...
>> Read full review

,
03/06/2018
TripAdvisor Ratings 4
Family June 2018

Better entertainment is all that's needed.

Lovely hotel with good food & drinks,I always found something nice & I'm a very fussy eater. The rooms are very basic and in need to updating but are clean, with a good size balcony with two sun...
>> Read full review

, Birmingham, United Kingdom
02/06/2018
TripAdvisor Ratings 4
Couples May 2018

higly recommended

ArrIved at 10.30 pm. Check in was smooth. We had upgraded to a superior top floor room with a sea view. Room was spotless. As we had paid to upgrade were disheartened to discover that we had to pay...
>> Read full review

, Scotland
01/06/2018
TripAdvisor Ratings 4
Couples May 2018

Lovely hotel with a great view

Just spent a week at Puerto Azul lovely refurbished room at end of block with lovely all round glass balcony decking area and adults area very good with jacuzzi pool food lovely plenty of choice and...
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, Colchester, United Kingdom
01/06/2018
TripAdvisor Ratings 4
Friends getaway May 2018

Totally Relaxed time at Servatur Puerto Azul

We arrived at the hotel around 10.30pm. We were instantly pleased with the look of the hotel. Reception were very friendly and check in was easy. We were also told that they had opened the restaurant...
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,
30/05/2018
TripAdvisor Ratings 3
Family May 2018

Was a great holiday... until the last few days

Myself and my partner took our 3 children to this hotel. Upon arrival our room wasn't ready but given an hour to go and have something to eat and come back to reception. This was fine! Was having the...
>> Read full review

, Aberdeenshire, United Kingdom
28/05/2018
TripAdvisor Ratings 5
Couples May 2018

Hotel Puerto Azul, Puerto Rico a Servatur Hotel

We have just spent a week all inclusive at the Puerto Azul and we both throughly enjoyed ourselves the staff were amazing and could not do enough for you. Our room was well appointed and we had good...
>> Read full review

, Burnley, United Kingdom
26/05/2018
TripAdvisor Ratings 5
Couples May 2018

Just amazing -will return soon

Hotel is one of the best all inclusive we have stayed in. We were in a refurbished room with super comfy beds and beautiful bathroom. Food was good , cocktails excellent hotel is very clean, never...
>> Read full review

, Leeds, United Kingdom
26/05/2018
TripAdvisor Ratings 4
Couples May 2018

Good value for money

My husband and I rarely visit the same hotel more than once. However we chose this one after my husband stayed here for a week last year. His thoughts were that it was better when he stayed last...
>> Read full review

, Reading, United Kingdom
23/05/2018
TripAdvisor Ratings 4
Friends getaway May 2018

excellent stay!

My friend and I found out we'd been moved to this hotel last minute and let me tell you after arriving we were not upset about this at all! We had a fantastic stay with lovely food every day plus...
>> Read full review

, Belfast, United Kingdom
22/05/2018
TripAdvisor Ratings 4
Couples May 2018

SECOND GOOD HOLIDAY

We are just back from a ten day holiday in this hotel . We only had a studio this time instead of a one bedroom apartment the last time . The rooms were cleaned to a high standard 5 out of 7 days...
>> Read full review

, Chesterfield, United Kingdom
21/05/2018
TripAdvisor Ratings 5
Family May 2018

Great hotel

We’re On our last day today, we are really going to miss this hotel, don’t listen to the bad reviews i don’t understand what people expect for a 3 star hotel,we stopped in room 2311 and the view is...
>> Read full review

, Peterborough, United Kingdom
21/05/2018
TripAdvisor Ratings 5
Couples May 2018

Fun in the Sun - All inclusive recommended

I would just like to thank the hotel for an amazing week away in the sunshine. I was pre-warned that there was works going on around the hotel and pool and it would be noisy so I emailed reception...
>> Read full review

, Manchester, United Kingdom
18/05/2018
TripAdvisor Ratings 4
Couples May 2018

Pleased

We booked are holiday on wowcher and we got this hotel after lookin into detail there was building work goin on site we was dreading to step off the coach but wen we arrived we were amazed with what...
>> Read full review

, Dudley, United Kingdom
17/05/2018
TripAdvisor Ratings 3
Couples May 2018

Average all inclusive

Nothing really to brag about with this hotel, it’s simple rooms with twin beds and our room had a kitchen in. Food was standard, wasn’t really much of a variety, I’ve had better food at other hotels...
>> Read full review

, Newtownabbey, United Kingdom
16/05/2018
TripAdvisor Ratings 5
Family May 2018

Best place in Puerto rico

We only book 5 weeks b4 we went out but had stayed in Colina Mar last June so we knew we where quite high up again but with staying A.I we didn’t need to go far. First time ever we have had a late...
>> Read full review

, mayo
15/05/2018
TripAdvisor Ratings 5
Family May 2018

Good holidays for the reasonable price

Fantastic holidays. Very good staff !!!! Helpful polite and very professional. My nine year old child enjoyed staying here as well. Good food. Fantastic views. A good bit to walk down town. 709...
>> Read full review

,
13/05/2018
TripAdvisor Ratings 5
Couples May 2018

Don’t listen to bad reviews!!

Me and my partner are currently on the way back from here and we have had an amazing holiday! The food was lovely if there isn’t something you like on the buffet id be shocked, the pool area is...
>> Read full review

, Gillingham, United Kingdom
11/05/2018
TripAdvisor Ratings 5
Couples April 2018

Perfect Break

Stayed here at the end of April for a week with my girlfriend and could not of asked for a better week away. The moment we arrived and saw our rooms we was presently surprised to see how good the...
>> Read full review

, Marske-by-the-Sea, United Kingdom
11/05/2018
TripAdvisor Ratings 4
Couples May 2018

our holiday

Loved this hotel got a free upgrade to a junior suite we emailed the hotel before we went food was lovely plenty of choice evening entertainment for adults was very poor plenty to do in the area...
>> Read full review

, scotland
11/05/2018
TripAdvisor Ratings 5
Couples May 2018

Superb choice off holiday

Hi folks, just bk from azul hotel with my wife Liz,we went for a week and we had a blast. Firstly hotel beautiful, our room view amazing, food was fair enough (remember hotel has to suit a lot of...
>> Read full review

,
08/05/2018
TripAdvisor Ratings 5
Couples May 2018

Wonderful break

Had a great time at this hotel. Rooms are very modern and spacious, even had our own sun loungers on the balcony with excellent views over the sea. The all inclusive was very good value for money...
>> Read full review

, Leeds, United Kingdom
08/05/2018
TripAdvisor Ratings 5
Couples May 2018

what a great holiday

we checked in no problem , room easy to find, and what a surprise,it was fairly modern for a basic room, very clean handy kitchenette to make coffee on morning really comfy beds, then on to the...
>> Read full review

, Bath, United Kingdom
04/05/2018
TripAdvisor Ratings 1
Family May 2018

Terrible

The Worst hotel I have ever stayed in the left broken glass a whole pint glass smashed on my children’s bedroom floor for two days I complained nine times telling them asking them to clean it up with...
>> Read full review

, Bristol
03/05/2018
TripAdvisor Ratings 5
Family April 2018

Pleasant surprise!

This hotel is lovely, however, having said that if you have any mobility issues be warned that there are a lot of steps everywhere, yes they have lifts but if they break down it can be a bit of a...
>> Read full review

,
02/05/2018
TripAdvisor Ratings 5
Couples October 2017

very nice hotel

the main reason for this hotel being great in the balcony with beds amd a great view , the food is the same as all of the all inclusove restaurants its nice its good i enjoyed it amd lots of variety...
>> Read full review

, Canterbury, United Kingdom
28/04/2018
TripAdvisor Ratings 4
Couples April 2018

Lovely holiday, would recommend!!

Just got back from a 6 day break here. Lovely, clean and very friendly hotel with beautiful views. Our room was amazing with a beach view and was very modern, bright and clean. The pool area was...
>> Read full review

, Preston, United Kingdom
28/04/2018
TripAdvisor Ratings 4
Family April 2018

Fabulous holiday.

This was the best holiday I have been on for a long time and didn't want to come home. The hotel is at the top of a hill so it wouldn't be great for people with any walking issues that is probably...
>> Read full review

,
27/04/2018
TripAdvisor Ratings 4
Couples April 2018

Sufficient for a 3 day getaway

Just returned from a long weekend at this hotel. 20-23April2018. Was pleasantly surprised based on the negative reviews. Reception staff were pleasant and helpful, responsive to any problems...
>> Read full review

, Leeds, United Kingdom
25/04/2018
TripAdvisor Ratings 4
Family April 2018

Week with daughter and friend

There are lots of positives but also negatives about this hotel.. I know there are renovated rooms but ours was very basic. Myself and my daughter shared the bedroom and our friend who is 25 had to...
>> Read full review

, Dungarvan
25/04/2018
TripAdvisor Ratings 5
Family April 2018

Lovely holiday

We have just came back from a week in this hotel. We were family 2+2 (children aged 15 and 11) and we spent there an amazing time. There is nothing which we can complain. We got the room in block...
>> Read full review

, South Wales, United Kingdom
24/04/2018
TripAdvisor Ratings 2
April 2018

A 2* Hotel ideal for families on a tight budget

My husband and I returned from holiday here yesterday, the pictures on the website are quite deceiving! The rooms are basic and clean but sufficient for a couple but would be small for a family to...
>> Read full review

, Shrewsbury, United Kingdom
18/04/2018
TripAdvisor Ratings 3
Family April 2018

End of term sun

Upon arrival, reception was very efficient, checked us in and gave directions to our room. 3 lifts later we entered. The room was quite acceptable with a fantastic view over the sea and the beach...
>> Read full review

, elgin,scotland
30/03/2018
TripAdvisor Ratings 4
Couples March 2018

Lovely holiday

Just returned from our holiday at puerta azul last week we had a lovely time Once you get used to finding your studio then it's no problem we were a bit confused at 1st ha ha The rooms were basic but...
>> Read full review

, Needham Market, United Kingdom
28/03/2018
TripAdvisor Ratings 5
Couples March 2018

Amazing

We have just got back home and wanted to book another for next year but due to a full refurbish next year it’s not possible, we had a fabulous time while we was there the staff are outstanding in...
>> Read full review

,
27/03/2018
TripAdvisor Ratings 1
Couples March 2018

Take note of all reviews

Just recently returned from spending 2 weeks here. When checking in reception staff was friendly enough but Just handed us the map and circled our room not telling us were or which way to go. After...
>> Read full review

,
24/03/2018
TripAdvisor Ratings 4
Friends getaway March 2018

great holiday again

this was are first stay in this hotel and we've been goings to gran canaria for the last 6 years in march so have stayed in lots of hotels there were 10 in are group kids and adults the hotel its...
>> Read full review

,
18/03/2018
TripAdvisor Ratings 5
Family August 2017

Perfect for families

Expect cockroaches as rooms are outside staff will provide pest killer spray free of charge, view from balcony was amazing and entertainment staff were outstanding. Food changes daily and plenty of...
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, Sunderland, United Kingdom
16/03/2018
TripAdvisor Ratings 4
Friends getaway March 2018

Winter Break with our great friends.

Just returned from a fantastic break with our great friends from Dundee, the hotel was really nice once we got used to the lifts around the hotel. The food was very good with plenty of choice and...
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, Dundee, United Kingdom
13/03/2018
TripAdvisor Ratings 4
Family March 2018

Thouroghly enjoyed our break

Fast check in on arrival and an adventure finding our room needing 3 lifts to get there all of which worked well throughout the break. Hotel room was looking a little tired but it was clean and well...
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, llanelli
07/03/2018
TripAdvisor Ratings 3
Couples April 2017

holiday at puerto azul

enjoyed here, had good food rooms were bit basic but tidy enough.Fair walk into town but not far from complex at the top of the town.all inclusive is the usual you expect.rooms can be quite a walk...
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, Leeds, United Kingdom
05/03/2018
TripAdvisor Ratings 4
Family January 2018

Busy hotel

I stayed here for a week with family early jan. Its a bit of a trek to your apartments but ok once you fathom out the lifts . The hotel was very busy the all inclusive drinks system works very well...
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,
04/03/2018
TripAdvisor Ratings 3
Couples February 2018

3 Stars at the very most!

There a lot of positives about this hotel but there are just as many negatives! Positives: 1.Junior suites are lovely at first glance. 2.Balcony was huge with two sun beds and table and...
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, scarborough
28/02/2018
TripAdvisor Ratings 4
Couples February 2018

Nice Hotel

I’m still here on holiday, have another week to go here at hotel. Hotel is very clean and welcoming. Free glass of champagne upon arrival and all the staff including bar staff, restaurant, chefs...
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, Keighley, United Kingdom
24/02/2018
TripAdvisor Ratings 4
Couples February 2018

Another lovely holiday

Just returned from another great holiday to the Puerto Azul. On arrival there was a problem with the apartment so spent the night in a studio after numerous apologies from the lovely receptionist,as...
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, Liverpool, United Kingdom
23/02/2018
TripAdvisor Ratings 5
Couples July 2017

Loved it !!!!

We visited the azul july 2017 was immediately impressed by the lady receptionist who checked us in quickly and even complimented my hair and watch ! Our room was two lifts down can’t remember the...
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, Grimsby, United Kingdom
18/02/2018
TripAdvisor Ratings 4
Family February 2018

Great family hotel

We have just returned from our holiday with our daughter, husband and 18month grandson. We had a lovely stay, the pools are lovely 2 heated, plenty sun beds. The hotel is up a steep hill. The best...
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, County Dublin, Ireland
16/02/2018
TripAdvisor Ratings 5
Family February 2018

We'll be back!!

We are just back from a week in Servatur Puerto Azul and loved it! Yes, the rooms are a little dated and basic but very clean. We found all staff very helpful and friendly. Our kids had a...
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,
15/02/2018
TripAdvisor Ratings 1
Family February 2018

Worst hotel ever stayed in

Appalling! Absolutely nothing like pictures they advertise I thought I was in the wrong hotel. We are a normal family and have stayed in lovely 5 star and 2 star hotels but this was something else...
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,
14/02/2018
TripAdvisor Ratings 1
Family February 2018

Holiday from hell

Arrived with family of 2 adults 2 children. Check in was fine but from here on a nightmare! Had to treck through the hotel across the pool down 2 very very old smelly lifts to arrive at what can...
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, Paisley, United Kingdom
12/02/2018
TripAdvisor Ratings 2
Family February 2018

Holiday

Just back after spending 10 nights in this what I would rate as no better than a 2 star hotel. Please let me explain: having spent almost £800 per person on this holiday. It was me my wife and adult...
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, Glasgow, United Kingdom
09/02/2018
TripAdvisor Ratings 4
Family January 2018

Return to Puerto Azul

Just back from Puerto Azul and am pleased to say that we had another great holiday, this time with the family. When we arrived we were slightly disappointed with the room we had been allocated as the...
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,
07/02/2018
TripAdvisor Ratings 5
Family May 2017

So fab we’re coming back may 2018

Love, love love this place we came last year for my husbands 40 th birthday and we loved every minute the staff were so helpful the food was aplenty and amazing and the hotel itself was beautiful we...
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,
05/02/2018
TripAdvisor Ratings 4
Family August 2017

Holiday

Fantastic holiday. We upgraded our room which gave us a separate room from the kids who had bunk beds. Room was like an apartment but we went all inclusive. Drinks at the bar weren't just local...
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,
30/01/2018
TripAdvisor Ratings 4
Family March 2017

great

Im writing this now although its been a year from my last visit, we return to the puerto azul every year as a group celebrating st patricks day and have done for a number of years.We actually make it...
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,
23/01/2018
TripAdvisor Ratings 4
Friends getaway October 2017

Chris

A great hotel with great staff and good food and great amenities we have been three times over the yrs to meet friends and always had a great time. The only downside is that the games and things on...
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,
22/01/2018
TripAdvisor Ratings 5
Family January 2018

Fabulous week

We Visited here 11th of January to 18 January.We had been here five years ago and were very impressed with the improvements to this hotel. We were a family of four with children aged six and 12 we...
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, Burton upon Trent, United Kingdom
20/01/2018
TripAdvisor Ratings 3
Couples December 2017

Great views and good staff, cool food and dated room

Stayed at this hoitel for one week over Christmas 2017. Our room was in 4 block with fantastic views over the Atlantic, there are also great views over Puerto Rico town as the hotel is set on the...
>> Read full review

, Halifax, United Kingdom
18/01/2018
TripAdvisor Ratings 4
Couples December 2017

Lovely Hotel

Having stayed here before we knew what to expect, and it didn’t disappoint. The hotel is clean well maintained and the staff very friendly. The choice of food is excellent, however, it is never hot...
>> Read full review

,
13/01/2018
TripAdvisor Ratings 4
Friends getaway January 2018

Fantastic holiday

Stayed here 4 Jan to 11 Jan. And had an amazing time. Don't believe the negative reviews, some people are never satisfied. Rooms were comfortable NB and kept really clean Food was really good with...
>> Read full review

,
11/01/2018
TripAdvisor Ratings 5
Couples January 2018

Dont listen to bad reviews!!

We are currently staying here. We arrived on the 8th due to go home on 15th and we was scepticle about some of the nad reviews.So far we have been impressed with this 3 star place, and we are very...
>> Read full review

, Paris, France
10/01/2018
TripAdvisor Ratings 1
Family December 2017

Our reservation was cancelled by the hotel! No customer service!

Please do NOT book this hotel! They do not know what customer service means. We arrived around midnight on 23 December (family with two children) and we were to celebrate christmas and new year with...
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,
06/01/2018
TripAdvisor Ratings 5
Family December 2017

Great Hotel,fab food,perfect beach

Went for a week over Christmas to this hotel & resort,with my Hubby,16 year old Son & 8 year old Son,can’t wait to go again,yes it took ages on the shuttle bus to get from the airport to the hotel,as...
>> Read full review

, Durham, United Kingdom
02/01/2018
TripAdvisor Ratings 3
Couples December 2017

great sea views but needs updating

after reading other reviews i was worried about the standard of food, but apart from one night , i think overall the food was good, excellent breakfasts, good lunch and dinner, only complaint, the...
>> Read full review

, Yorkshire
31/12/2017
TripAdvisor Ratings 5
Family December 2017

Fabulous Christmas Holiday

What a lovely way to spend Christmas. We were made to feel welcome from the moment we entered the hotel. Staff, absolutely wonderful, nothing was too much trouble and I would say each and every one...
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,
29/12/2017
TripAdvisor Ratings 5
Couples September 2017

Ignore bad reviews

Came here for ten nights all inclusive as a couple aged 24 and we had an absolute ball! The weather was hot, hotel was clean and tidy and in perfect location we couldn't of asked for more really...
>> Read full review

,
08/12/2017
TripAdvisor Ratings 5
Family October 2017

Excellent family holiday!

Take no notice of the negative reviews! What do people expect for a 3 star hotel?! We had a fabulous week, the food was good, plenty of choice for each meal, I have a very fussy husband and he always...
>> Read full review

, england
06/12/2017
TripAdvisor Ratings 5
Couples December 2017

Loved this hotel for 25 years

Returned again this year, lstill love it. The refurbished rooms are a real must, it's a bugbear as that not all rooms are so nice. As returning customers we have been treated well, thank you the Azul...
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, Driffi
06/12/2017
TripAdvisor Ratings 4
Couples November 2017

Great stay

We enjoyed our stay here. The welcoming was lovely. The food was really nice. The staff were fantastic. Certain areas could do with modernising however it didnt affect our holiday. The accomodation...
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, sunderland
24/11/2017
TripAdvisor Ratings 3
Friends getaway November 2017

Not as bad as expected

We were a group of friends couples and singles, check in was quick but given directions to rooms was a nightmare 3 different lifts and walkways to try and find room, we were well and truly scattered...
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, Lancaster, England, United Kingdom
15/11/2017
TripAdvisor Ratings 4
Couples November 2017

Winter break

Right ..let me put the record straight. This is a beautiful hotel/complex I’ve never felt so welcome anywhere ever. The staff behind every bar/dinner service /party or just lazy pool day, are...
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, Sunderland, United Kingdom
11/11/2017
TripAdvisor Ratings 5
Family October 2017

Don't worry!!!!

I must admit I was in complete panic after reading the reviews. Therefore I was expecting the worst on arrival, but luckily I was pleasantly surprised. Check in was fast and staff very helpful. We...
>> Read full review

, Teesside
07/11/2017
TripAdvisor Ratings 4
Couples October 2017

Manage your expectations!

Just back from a late "Summer" holiday for 8 days. We are a middle aged couple and had a great time! To be honest, most of the comments are true - good and bad! It's all about what you are expecting...
>> Read full review

, Cardiff, United Kingdom
01/11/2017
TripAdvisor Ratings 5
Family May 2017

Brilliant holiday

Had an amazing time here with my family (children of 6yrs and 4 years old) in may for 11 nights. Was very sceptical at first reading mixed reviews about the hotel but can’t fault the staff at the...
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,
29/10/2017
TripAdvisor Ratings 4
Family October 2017

Brilliant family holiday

We booked the upgraded room which is good -we’re still here at the bar watching the mini disco- It’s perfect for families. Clean with a great balcony and bunks. Maid service every other day. We did...
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,
29/10/2017
TripAdvisor Ratings 5
Family October 2017

Fantastic place

Just got back after a 2 week stay at puerto azul with our 2 kids 11 & 13. Arrived at hotel approx 20.30 and checked in quickly with no problems, with friendly & helpful staff. After reading the...
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,
29/10/2017
TripAdvisor Ratings 4
Friends getaway October 2017

Just got back...

So I was unsure what to expect because I'd read very mixed reviews. When we got to the hotel, the friendly receptionist checked us in and explained the helpful need to know details. We had a...
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, stoke on trent
26/10/2017
TripAdvisor Ratings 1
Couples October 2017

Never Again

This was booked last minute so was not expecting a lot. A ,lot of people will like the hotel but personally we did not yes it mailnly caters for children but the overall cleaniness and the staff were...
>> Read full review

, Aberdeen, United Kingdom
22/10/2017
TripAdvisor Ratings 4
Family October 2017

Great family holiday

Wasn't sure what to expect as the reviews are a bit "mixed". All I can say is that we had a great time. Me, my husband, son, daughter in law and our 7year old granddaughter were here for a week...
>> Read full review

, West Midlands, United Kingdom
22/10/2017
TripAdvisor Ratings 2
Couples October 2017

One night stay was quite enough

After the mess that the Monarch Airlines collapse left us in, we were glad to still be able to get away a few days later and a few dollars more, unfortunately the hotel we had booked, had some sort...
>> Read full review

, peterlee
21/10/2017
TripAdvisor Ratings 5
Couples September 2017

Excellent holiday

We had a superior room, this was excellent, the hotel is very clean, food and drink was really good. Very friendly staff. Fabulous pool area and a great out of the way adults only area. Fabulous...
>> Read full review

, Cowdenbeath, Scotland, United Kingdom
18/10/2017
TripAdvisor Ratings 2
Couples October 2017

hmmmmm!!! step back in time

hotel in its day would have been lovely!!! rooms dated as set up for self catering apartments, walk to apartments is really laughable, to find your room at first is beyond funny!!! I hate lifts and...
>> Read full review

,
17/10/2017
TripAdvisor Ratings 2
Couples October 2017

Nice view, that's it

I am due to return home today after 10 nights here, I have stayed at the hotel before (2013) & think it is worse now. I booked in January & paid the extra for a superior room, the air con being a...
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,
14/10/2017
TripAdvisor Ratings 1
Family October 2017

rotten food, fearless roaches

we came here as a family, each year we do a family trip together, 2 kids a baby and 6 adults.. when we got here we was greated by smiles by staff, i haven't got anything bad to say about them.. we...
>> Read full review

, Dundee, United Kingdom
13/10/2017
TripAdvisor Ratings 5
Family October 2017

Brilliant Hotel and Holiday

Well it's the last day of our holiday😢and what can I say? this hotel was brilliant and I would recommend it for families and couples...rooms were lovely and spotlessly clean and the food was...
>> Read full review

, Leicestershire, United Kingdom
10/10/2017
TripAdvisor Ratings 4
Couples October 2017

Great hotel with fab views

This hotel is set very high up but that meant great views! The rooms were a little tired but very clean and comfortable, we found that 2 lights weren't working on our arrival so informed reception...
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, newcastle
09/10/2017
TripAdvisor Ratings 2
Family September 2017

40th birthday

Been back couple of weeks now but can only say few positives food was average to poor at times the animation was dier but found a bar in reception on the last night with live music and beer was much...
>> Read full review

, Durham, United Kingdom
08/10/2017
TripAdvisor Ratings 5
Couples September 2017

Brilliant holiday

Great hotel...excellent adults only area. Plenty of fresh food....snacks were fab...good range of choice..breakfast was better than i was expecting. Superior rooms were fantastic and the views were...
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,
07/10/2017
TripAdvisor Ratings 2
Couples October 2017

shocking

hotel itself is lovely i.e the swimming pools reception , bar, the adult only section has an amazing view to the beach and very relaxing the all inclusive bar is great aswell . the entertainment for...
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,
06/10/2017
TripAdvisor Ratings 3
Family October 2017

Tired but ok

I think the fact that the hotel is closing next year for a full refurbishment speaks volumes about its tired look. The good points are location, pool area, sun beds, views and the entertainment team...
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,
04/10/2017
TripAdvisor Ratings 1
Couples October 2017

Shocking!

So me and my husband booked this for our honeymoon, went into Thomas cook and was shown a very lovely room, asked for this, we was looking forward to our holiday! We arrived at hotel to a lovely...
>> Read full review

, Northumberland, United Kingdom
03/10/2017
TripAdvisor Ratings 4
Couples September 2017

Great holiday

Visited this hotel many times and always had a great holiday. The staff are very efficient and the adults only sun terrace is relaxing and peaceful. The views are amazing. Check in can be a bit slow...
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,
03/10/2017
TripAdvisor Ratings 2
Family August 2017

Never again, disappointed.. should have believed reviews!

We booked to stay here for 2 weeks in August. 4 of us, 1 child aged 11 and 1 aged 7..Arrived around 21.00hrs and greeted by lovely reception area and friendly receptionists... after a quick guide we...
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,
30/09/2017
TripAdvisor Ratings 4
Couples September 2017

The most incredible views!

My boyfriend and I have just returned from spending a week here. This was a very special trip for us as it was his birthday while we were here. The hotel staff were lovely and on his birthday we...
>> Read full review

, Bridgend, United Kingdom
28/09/2017
TripAdvisor Ratings 2
Couples September 2017

Very plain

So myself and boyfriend stayed here for 11 nights which in both our eyes was to long for this hotel. After a long day of traveling and flights delayed we reached the hotel at 1am to a stinking...
>> Read full review

, Surrey
28/09/2017
TripAdvisor Ratings 4
Couples September 2017

A Good budget all inclusive

This wont be a long review as I understand that the hotel is closing for modernisation, so here are my points for those that are thinking of booking before the fabled revamp... Food.. the mains in...
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, Wales
26/09/2017
TripAdvisor Ratings 3
Family July 2017

No complaints, you get what you pay for!

I stayed at this hotel with my 6 year old Grandson for a week in July as it was reasonably priced and had fairly decent Trip Advisor reviews. The hotel itself is situated at the top of a steep hill...
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,
22/09/2017
TripAdvisor Ratings 5
Family September 2017

Lovely 5 nights away

The hotel staff were very welcoming and willing to answer any questions. They sorted out any problems quickly. The swimming pools were great and especially the adults only part with a Jacuzzi, had a...
>> Read full review

, Stourbridge, United Kingdom
20/09/2017
TripAdvisor Ratings 4
Couples September 2017

Good but could have been better

We booked this through Thomas Cook, but the photos on the website are very different to those in real life. The hotel overall was very good and me and my partner had a good holiday. The bar service...
>> Read full review

,
19/09/2017
TripAdvisor Ratings 1
Couples September 2017

We ever return!!!

Hotel was beyond awful! Would never return! We paid extra for a one bedroom apartment with a seaview, we seen a glimmer of the sea at the side and we were in extremely basic rooms which seemed to be...
>> Read full review

,
18/09/2017
TripAdvisor Ratings 3
Family September 2017

Not as bad as the reviews make out

Just returned from an 11 night stay here, luckily I didn't read the reviews before otherwise I don't think I'd have wanted to go but we've had a brilliant time. We went with jet2 and for the price...
>> Read full review

, Derby, United Kingdom
16/09/2017
TripAdvisor Ratings 3
Friends getaway September 2017

Not as bad as people make it out to be!!

Just came home on the 12th of september after a 2 week stay, if we had took any notice of the reviews then we wouldn't have gone here. AI was not too bad although the night menue was never what it...
>> Read full review

,
16/09/2017
TripAdvisor Ratings 2
Couples September 2017

Not what we expected

When arriving at the hotel at 11am after travelling from 3am we then got told our room was not ready and had to wait 2 hours till we could rest. We had been shown the "junior suite" on the pictures...
>> Read full review

, Coventry, United Kingdom
15/09/2017
TripAdvisor Ratings 4
Couples September 2017

Fantastic Hotel

To start with I really dont no where these bad reviews have come from. I went with my boyfriend and we are in our 20's. What a fantastic hotel. It Was our first all inclusive and wow. Im a fussy...
>> Read full review

, Leeds, United Kingdom
12/09/2017
TripAdvisor Ratings 3
Family August 2017

Great holiday, good location, too hot

Great family holiday in Puerto Rico, the hotel was welcoming and always clean. The hotel staff were polite and helpful. Breakfast buffet was very good every morning. Lunchtime and evening buffets...
>> Read full review

,
12/09/2017
TripAdvisor Ratings 5
Family August 2017

Perfect family holiday

Travelled last week of august 2 adults 2 kids aged 10,14. As soon as you arrive you have a lovely lady greeting you with champagne and juice for the kids. The map and directions to get to your room...
>> Read full review

, Manchester, United Kingdom
12/09/2017
TripAdvisor Ratings 5
Family June 2017

Brilliant Stay!!!!!!!!

We stayed here for May/June half term holidays 2017. Hotel itself is great, we got a room that was 2 floors down, not a refurbished room, was very warm, fan was broken but they brought a new one...
>> Read full review

,
10/09/2017
TripAdvisor Ratings 5
Family August 2017

Good holiday

Stayed here from 23rd August for 7 nights....had a brilliant time, room was clean as was hotel...food was ok but could have varied a little...my daughter twisted her ankle at the beach and the staff...
>> Read full review

, Oxfordshire, United Kingdom
08/09/2017
TripAdvisor Ratings 5
Family August 2017

Fantastic and Amazing views

Stayed here from 23rd till 7th September weather was amazing hotel was clean and tidy staff worked really hard special mention to chicken legs he always works hard day and night what a bloke. Kids...
>> Read full review

, Durham, England, United Kingdom
08/09/2017
TripAdvisor Ratings 5
Family August 2017

Absolutely no complaints!

I was dreading this holiday! Reading the reviews about the food, the sun loungers, the staff and the rooms just made it seem horrendous! How wrong could I be! We got there at 10.30 at night and...
>> Read full review

, Wiltshire, United Kingdom
06/09/2017
TripAdvisor Ratings 4
Family August 2017

Great Holiday

Just come back from staying at this hotel for 2 weeks ( end of august- beginning of september). Stayed here part of 3 Adults and a child aged 17. 2 of the adults had a family room the interior of the...
>> Read full review

, London, United Kingdom
05/09/2017
TripAdvisor Ratings 3
Family August 2017

Ok but not worth the money

We recently stayed here for two weeks and payed over £4000 for two adults and 3 children. We upgraded to a new room which was really nice but the entertainment and breakfast let us down. The...
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,
03/09/2017
TripAdvisor Ratings 2
Family September 2017

Poor for the price

Food was fairly good, other reviews where they state poor choice I think they must just be picky eaters. Drinks good varied choice, no over dramatic queues at the bar on an evening. Teen connect...
>> Read full review

,
03/09/2017
TripAdvisor Ratings 1
Family August 2017

Holiday from hell

Just come bck after spending 11days here and that was 11 days too many. On arrival you are met with a lovely reception area but that is for show once you leave the reception area it all goes down...
>> Read full review

,
02/09/2017
TripAdvisor Ratings 5
Family August 2017

Brilliant Holiday.

We have recently returned from a 2 week stay at The Survatur Peurto Azul. Upon arriving late at night (11.15pm) We were welcome by reception,they were very friendly indeed and offered us sandwiches...
>> Read full review

, Blaydon, United Kingdom
31/08/2017
TripAdvisor Ratings 3
Family August 2017

average 3 sar

so this was a 2nd choice hotel, had to change to this last minute, as most people have already said the rooms are desparate to be updated and once they are it will vastly improve overall, air con was...
>> Read full review

,
29/08/2017
TripAdvisor Ratings 2
Family August 2017

Not what was sold to us!!!!

We have just returned from 10 nights at the Puerto azul a hotel recommended to us by our local thomas cook and sold to us as beautifully refurbished and modern. This was not how it was at all, upon...
>> Read full review

, Leicestershire, United Kingdom
28/08/2017
TripAdvisor Ratings 3
Family July 2017

Family holiday (2 adults 2 kids (11/10yrs)

Amazing is not the best way to describe the hotels, but it is average, and you pay for what you get. However, although the hotel is decidedly raging and in need of updating, it was clean, tidy and...
>> Read full review

, Neath
26/08/2017
TripAdvisor Ratings 4
Family August 2017

Lovely hotel

Not long returned from a 11 night stay the hotel is really nice, clean and the staff really helpful. We stayed in one of the junior suite rooms really nice with air con, maids kept it really clean...
>> Read full review

, Nottingham, United Kingdom
23/08/2017
TripAdvisor Ratings 3
Family August 2017

Average holiday

We have just returned from 10days at Puerto Azul. Good points: - The choice of food was good as a family of 4 we all found something each meal, as with the soft drinks. - The hotel room itself was...
>> Read full review

,
22/08/2017
TripAdvisor Ratings 3
Family August 2017

A Mixed Bag

This hotel is quite hard to review as it has many good points and many bad points. Many have already been mentioned. I would book this hotel with caution. If they can sort out the bad points it could...
>> Read full review

, Coningsby, United Kingdom
22/08/2017
TripAdvisor Ratings 4
Family August 2017

First sunshine holiday

As this was our first sunshine holiday we cannot complain too much about the hotel. All the staff were extremely friendly. The cleaners do a fantastic job especially with the amount of rooms they...
>> Read full review

,
20/08/2017
TripAdvisor Ratings 4
Family August 2017

Family holiday

Lovely place with nice enough food had a good 10 days only downfall was you had to get up st 7.00 and try get towels on your loungers but overall a nice clean place with plenty to do for children...
>> Read full review

,
19/08/2017
TripAdvisor Ratings 3
Couples August 2017

Sharon

Just got back from a week at puerto azul.i went with a open mind after all the reviews ide read.Alls I can say is don't think you"'l be ok with a fan.if you've got no air con.i stayed in room 2112...
>> Read full review

,
18/08/2017
TripAdvisor Ratings 2
Family August 2017

Avoid. Needs to be fully refurbished

The hotel has three stars. However. Renovated rooms in 2014 hold 3+. Not refurbished rooms holds 1989 standard 1+ - -2. The food is not tasty at all. The best with the hotell is the nice view and the...
>> Read full review

, Ilkeston
17/08/2017
TripAdvisor Ratings 5
Family August 2017

Love this hotel

We love this hotel especially now they have superior rooms the views are amazing the food is great and the pool area is awesome stayed here 3 times now and will be back for more the entertainment was...
>> Read full review

,
16/08/2017
TripAdvisor Ratings 4
Family August 2017

Good time had by all

We arrived at Puerto Azul on 08 Aug for 7 nights. On arrival the reception staff were very friendly and gave us as much information as possible and provided a map to our room. We were given an older...
>> Read full review

, Halifax, United Kingdom
16/08/2017
TripAdvisor Ratings 3
Family July 2017

Mixed review

This hotel has received a lot of mixed reviews and for me I understand why. The hotel is definitely a family place, I went with 2 girls aged 9&10 and they loved the place. On arrival at the hotel, I...
>> Read full review

,
15/08/2017
TripAdvisor Ratings 5
Family August 2017

Excellent

Currently on our last day at Puerto azul. Travelled with jet2 the flight was very smooth check in brilliant. Took about 45 minutes to get to our hotel but we was 3rd drop off so I think it depends on...
>> Read full review

, Sunderland, United Kingdom
15/08/2017
TripAdvisor Ratings 5
Family August 2017

Having a great holiday.

We are currently staying at the hotel and having a great time. Ok..so our room is a little dated and it has taken us our first two days to get used to finding it with all the stairs..but for the...
>> Read full review

,
14/08/2017
TripAdvisor Ratings 5
Family August 2017

Brilliant

We are currently staying here 5 adults 2 babies (5 months ). Can't find fault with the hotel. Rooms are spacious really modern and have air conditioning (you have to have all doors shut as this is...
>> Read full review

, Barnsley, United Kingdom
10/08/2017
TripAdvisor Ratings 4
Family July 2017

Family holiday

Stayed at this resort 2 weeks ago with my daughter and 2 grandchildren. Rooms were too hot( no air con), and the sun bed run in a morning is terrible, but apart from that everything else was good...
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, Northampton, United Kingdom
10/08/2017
TripAdvisor Ratings 1
August 2017

Avoid

Currently staying at this hotel and I couldn't be more disappointed. Please listen to the bad reviews this hotel is disgusting. There are multiple reasons why this hotel did not meet our expectations...
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, Manchester
07/08/2017
TripAdvisor Ratings 4
Family July 2017

July/Aug 2017

Absolutely loved this place despite wanting to cancel before I went due to the negative reviews. I went with my 10 yr old daughter and everyone is very friendly even with some of the language...
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,
07/08/2017
TripAdvisor Ratings 4
Family July 2017

Family holiday

We arrived at peurto azul at 10.30pm and after checking in and going down 3 elevators to our room we found out the bar closed at 11pm for all inclusive but luckily, there is a little shop on site so...
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, Derbyshire, United Kingdom
06/08/2017
TripAdvisor Ratings 1
Couples August 2017

Disgusting

Go on holidays to relax over 18s adult area anda group of twelve holland family kick up a storm because their under 18s are not allowed in. There are rules. Language on the boys were terrible luckily...
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, Cornwall, United Kingdom
05/08/2017
TripAdvisor Ratings 4
Family July 2017

Good hotel with stunning views

Just returned from a 14 night stay at this hotel. I'll start with the negatives-we have two teenagers that were bored due to the lack of facilities/entertainment for there age.- No air con (only a...
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, Sheffield, United Kingdom
05/08/2017
TripAdvisor Ratings 2
Family August 2017

2weeks @ servatur Puerto azul

Servatur Puerto azul all inclusive, its first time we have been all inclusive and we went all inclusive for piece of mind my little girl can eat and drink when ever she wanted and I must say it's put...
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, Hillingdon, United Kingdom
02/08/2017
TripAdvisor Ratings 1
Family July 2017

Packed in like sardines

We arrived on the 18th July around 10.30pm wasn't supplied with any food not even picnic dinner or kitchen opened for us, the first week was good even though had to get up and queue for sun beds at...
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, Grays Thurrock, United Kingdom
01/08/2017
TripAdvisor Ratings 2
Family July 2017

Bad standard

I was traveling with my wife, 10-year-old daughter, and 4-year-old son. We were really looking forward to the trip and we had planned it around 2 months earlier. We had to take our daughter out of...
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, London, United Kingdom
01/08/2017
TripAdvisor Ratings 4
Family June 2017

Lovely location on hilltop

Location lovely, very steep as set in hillside walked back up from beach once then got a taxi 3-4 euros Hotel food lovely different theme nights, Mexican was very good & always a paella which was...
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, Huddersfield, United Kingdom
26/07/2017
TripAdvisor Ratings 4
Family May 2017

Beautiful place, hilltop location, wonderful staff

Had an amazing 10 day family holiday here earlier this year. Me, my hubby and 2 kiddies went and really felt very little need to venture out during the day unless we were exploring. The 3 pools...
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,
25/07/2017
TripAdvisor Ratings 2
Couples October 2016

Average 3-staar

The design of our room and actually the whole building is very old and not renovated (maybe the main building is nicer). We have been there two times and were not satisfied with the comfort of the...
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, Ronninge, Sweden
24/07/2017
TripAdvisor Ratings 1
Family July 2017

Low standard

The room we had, at the first floor was very very bad, no aircondition (which I assumed all hotels in warmer countries had), we only had one fan, in the bedroom, in the other room there were two...
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,
21/07/2017
TripAdvisor Ratings 4
Family July 2017

Another great stay!

This is mine and my husbands 6th time at this hotel we even came here for our honeymoon and for other family holidays. This hotel is 100% one of the best hotels in Puerto Rico we always have a nice...
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, cheshire
20/07/2017
TripAdvisor Ratings 3
Family July 2017

Good all inclusive hols

Arrived 08/07/17 at 10:45pm for 10 nights 2 adults 2 children boys age 11&7 greeted by a lovely lady said if we wanted a drink then to go now as drinks finished at 11pm. But there was food available...
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, Glasgow, United Kingdom
19/07/2017
TripAdvisor Ratings 5
Couples July 2017

Perfect holiday

This was my first holiday abroad and my first holiday with my boyfriend of 6 years. We are both 20 and love every moment of our holiday. The hotel staff were lovely and helpful however the younger...
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, Leicester, United Kingdom
18/07/2017
TripAdvisor Ratings 5
Family July 2017

5 star rating for a 3 star hotel

This should definitely be a 4 star.. don't be put off by the bad reviews. I'm still here at the moment I came 5 days ago I have 2 days left and myself and the kids have really enjoyed it. There's...
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,
18/07/2017
TripAdvisor Ratings 3
Family July 2017

Honest review

Just back from a 2 week stay here with my family (Me,wife and 2 boys aged 15 & 6) When we arrived check in was quick and the guy at the desk was friendly) He gave us a map to our room and told us...
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,
17/07/2017
TripAdvisor Ratings 5
Family July 2017

Great holiday ignore negative reviews if u want 5 star then pay for it