Certificate of Excellence 2018
Este emblemático hotel está perfectamente situado en la preciosa playa de Las Canteras de la capital de Gran Canaria. En su proximidad puede encontrarse una amplia variedad de tiendas y locales de entretenimiento, como por ejemplo el Auditorio Alfredo Kraus. El hotel dispone de una piscina con vistas panorámicas situada en la azotea del edificio, así como un gimnasio y un spa desde los que se disfruta también de vistas espectaculares, 2 bares y 2 restaurantes, uno de los cuales ofrece una fusión de cocina asiática y peruana.
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Cleanliness
Location
Rooms Service Sleep Quality Value
We would like to start our review by saying that although it relates to February, 2020, out of respect for the gravity of the Covid-19 pandemic, we have delayed posting till now.
My husband and I...
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We arrived back in the UK last night on a repatriation flight arranged by our Tour Operator Jet2.This was our first visit to this wonderful hotel and we were so looking forward to our 12 day holiday...
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We stayed for a week in this hotel which is perfectly located for both beach and city. The hotel faces the street but backs onto the beachfront. It’s a 10 minute stroll to the busy station and we...
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Easy check-in. Large room with a a terrific bath and shower.
Bed is comfortable as are bed linens. Bath and beach toweled are a little worn.
More of a European crowd and with an older average...
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We found the hotel to be very pleasant. Straight out of the back onto the promenade. Plenty of shops nearby and and along the prom but not plagued by pop-up stalls. Hotel food buffet more than...
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We stayed for 5 nights bed and breakfast and paid for a sea view which didn't disappoint! We had a room on the 6th floor and the view was stunning. Breakfast was good with the option of having...
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Chosen by chance, we were thrilled with the hotel. The reception area was amazing and the rest of the hotel was as good. The staff were uniformly helpful and efficient. We had a lovely room with a...
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Our favourite hotel in our favourite city. If somebody is complaining about anything in this hotel he/she should look at the mirrow. Everything is working here just fine from the check-in to check...
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This is one of the best hotels in Playa de las Canteras. Excellent location, good service and facilities. The hotel has an adequate gym, outdoor pool area on the roof, a spa and a couple of...
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Right on the beach with probably the best view from a gym anywhere in the world,brilliant position for chilling out certainly the best choice on the beach.The old town is quite a long way from the...
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This is a lovely hotel in a location that is hard to beat. In a nutshell, within a city, with a beautiful beach outside the back door.
Las Palmas is a huge city, but it's great. Santa Catalina...
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Firstly, the positives: the location really cannot be beat. It’s right on the beach with a promenade that has lots of good restaurants within just a few minutes’ walk. And, it’s also right in the...
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We have stayed in a hotel for three nights and we were really satisfied with everything, just to mention some highlights: really good breakfast, room service was excellent, spa and wellness area are...
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Nice hotel clean and staff friendly.and the food was good .... .stayed for 3 nights in junior suit great views over the beach and sea. Enjoyed the swimming pool on the roof. Nice esplanade right in...
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Hotel is in an excellent location.Had a great room, with balcony and ocean view. Room was spacious and had extras like robes. What makes this hotel great is the outstanding staff, reception staff...
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Really nice hotel and friendly staff. The rooms are nice, good space and a huge bathroom. Spa nice. Fitness ok, but a bit old equipment. Great breakfast , a omelet chef make you what ever you want...
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My sixth stay in this very well run four star hotel right on Las Cantaras beach but also convenient for all attractions in this cosmopolitan port city. Refurbished a few years ago with a roof top...
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This is our third visit to this hotel and it never disappoints. The food is excellent and the staff are friendly and professional. The rooms are very clean and comfortable. Love it has a pool on top...
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The room was good and clean. This was a good room with a very good bathroom.Summum was a good restaurant and Fiesta bar is perfect. The restaurant on the front is also ok and so is the breakfast We...
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We went to Gran Canaria for 1 week break before the winter hit us. We were looking for a relaxing place for us, travaling for the first time for a holidays with our 17 months old,to relax.
We found...
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The hotel is beside the beach and surrounded by many restaurants and bars. The rooms are very comfortable and clean and the breakfast first class. All in all great value. One slight draw back is the...
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So to start with the positives, we found both check in and check out friendly and efficient with a taxi being booked for us on our return to the airport.
The food offering at both dinner and...
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Great location on the beautiful beach. Good breakfast choice. Clean, spacious room with everything you could need. Pool area clean and well maintained. Snack bar had great service and lovely...
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Lovely hotel great welcome super rooms nothing to much trouble for the Staff. Upgraded easily for sea view which is worth it. Breakfast is plentiful although would go down about 8.30 as after that...
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We went for a long weekend to this beautiful hotel. Great rooms, we asked for a sea view and it was perfect. The psa was fabulous and the food buffet style but lots of it. Great walk along the front...
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We’ve been coming here for a few years and this hotel is the only one that have ever booked more than once. The location, the cleanliness, the breakfast and the fantastically friendly staff make our...
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We have been here 3 times and look forward to coming back next year - and we don’t normally revisit hotels - liking a bit of variety - the setting is excellent - the roof top pool and spa + gym - are...
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I stayed over four nights and played three days bridge. I visited the restaurant and bar every day. The breakfast was excellent with a variety of omelets, sausages, fish, fruit and other food. You...
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I stayed here several times in the last 20 years. The last time was 7 years ago. I think that was the last time they painted the walls and cleaned the terrace bar ladies bathroom (no exaggeration...
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As a family we all really enjoyed the Riena Isabel. The setting was fabulous, the pool was great and there was always plenty of sunbeds. The Spa was lovely and relaxing and great to be so close to...
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The ability to have a bird's eye view of the Las Canteras beach is worth the price of the hotel alone. The rooftop pool, gym and 3 restaurants were just icing on the cake. The hotel service and food...
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From arriving at reception to leaving on our way home the team were very accommodating, the rooms were large and very clean. We had breakfast and dinner at the hotel and the selection was vast and...
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Me and my wife had just returned from our stay at Bull Reina Isabel & Spa and we can undoubtedly recommend it.
Hotel boasts perfect location - just right at Las Canteras beach, one of the best...
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We stayed here for 10 days with our 1 yr old and it was great. Friendly staff, nice clean room, excellent breakfast, and a great location! We enjoyed the indoor pool (outdoor pool was a bit cold for...
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Great hotel,very nice and helpfull reception staff,willing to help you and make your stay enjoyable!
Great location, close to the city center and on the beach, free parking, big rooms,comfortable...
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Right by the Playa de las Canteras, named "best Eurpean beach" several times in a row by I cannot remember which travel sites (possibly TripAdvisor), the Bull Reina Isabel, is a nice luxurious 4...
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The hotel is located on Las Canteras beach, which I would say it's the best on the whole island (actually, the best I've been yet visited). We had a room with street view, which we do not recommend...
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We've stayed here twice now, and had a fantastic time both times. The rooms are clean and comfortable, and if you book a sea view have an amazing view out over the beach. Breakfast is delicious with...
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I spent 4 nights at the hotel. My room was very comfortable and quiet. The breakfasts were quite good - large selection. The wifi worked well. I had a rental car and there was parking right in...
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One of the emblematic hotels in Las Palmas. Perfecto situation, just inform of the famous and beautiful Canteras beach ! Hotel staff is very friendly and helpful, Silvana and Angel welcomed us so...
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I have traveled many countries, and stayed in many types of properties, including AirBnB. I came to Las Palmas from Los Angeles so this was quite a long distance. This review will be detailed.
It...
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We stayed in this hotel for 11 nights.Everything was just perfect! Lovely hotel, amazing food & beautiful beach.For sure we will get back. Even if you dont want to eat in hotel, there is plenty...
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Nice room and bathroom, clean. View looking over the beach, lovely big balcony. Great for flat walking along the beach promenade. Nice clean beach and Hotel had use of sun beds. The pool on the roof...
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Spent a week in this hotel, it was a very good stay.
The location is the best in Las Palmas on Las Canteras Beach, we had a Suite with sea view, very nice room and bathroom. Breakfast was very good...
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Great hotel don't know why anyone would comment as to understaffed just back from a week here and there were plenty of staff on at breakfast at lunch time and at any time during day. Very helpful and...
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Extremely helpful, multilingual staff. Really comfortable, clean rooms, good food and a fantastic gym/spa/swimming pool, all set in a beach-front location. Our room was on the 1st floor with a view...
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This hotel is ok but it’s outdated. It’s like walking into the lobby of what used to be a grand hotel in the 70’s. This is bare bones, it’s lightly staffed and the staff sometimes seem overwhelmed...
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The previous review by Jeffvelo2012 pretty much said everything I’d want to say about the Reina Isabel. We stayed for two weeks, on a bed and breakfast package through Jet2. We chose this hotel...
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To be honest this was a departure from our normal type of establishment – we normally frequent smaller family owned hotels – so here are my views.
1) The hotel is run impeccably – the staff are...
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This hotel is fantastic! briefly
pros- helpful staff, substantial breakfast buffet, fantastic spa and pool, light entertainment in the evening, very understated, but worth a listen to, the jazz...
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We were very disappointed by the hospitality and the service the reception offered in all these four days. They never showed any regret or or say sorry for the many inconveniences they caused.
We had...
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As said before by many others this hotel cannot really be faulted. It is very well run even to arranging a room change quickly and efficiently.
I went in March when the temperature was a steady...
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Beautiful hotel, amazing service. lots of variety at breakfast. perfect location right on the beach. I would recommend paying for the sea view room because the rest of the view is awful. just car...
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We have had a fantastic stay at this hotel. Surprised about the big size of our room and the solid breakfast. The view from the spa was amazing and we really enjoyed the different things we could do...
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We visited the hotell for two weeks in april. This is a very kleen and friendly hotel one of the best. The breakfast in Rome is first clas. The Fiesta Bar on the top is very good but the number of...
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We stayed at this hotel last week and were very pleased we chose it. Had a lovely room with a very comfortable bed. Great bathroom with a good powerful shower. It is right on the promenade...
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We just came back from a nice week at Hotel Reina Isabel.
Our room was clean, bright, quiet and nicely furnished. The only thing we missed was coffe makeing facilities.
Breakfast and dinner had a...
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We have just returned from a 4 night stay at this hotel. Everything was excellent from the moment we arrived until departure. We had a city view room which was fine. If I’d been staying longer...
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I really like this hotel. It's my favourite in GC . The staff are excellent,very helpful , big smiles from the maids on the landing and the chef's at the cooking point. Receptionists are very...
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Just back from ten days at the Reina Isabel where we stayed on a half board basis. We paid extra for a room with sea view and we were allocated a room on the second floor. We should perhaps have...
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A fantastic hotel with excellent facilities & friendly helpful staff. Wonderful breakfasts & evening meals, all self service. Highly recommended. The outdoor pool on the roof is heated & the spa...
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Stayed for a week. 1st floor room facing car park. Not a great outlook for a city view room. Not too noisy despite being a busy road as double doors to minimise external noise. Very clean but dated...
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Great hotel, direct on the beach of Las Canteras in Las Palmas... 4-5 star-service and a good restaurant, where you can eat in the evening, even as a not-hotel-guest... wonderful view over the beach...
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Just returned from a 5 night stay in a sea view room at this lovely hotel. Our room was well appointed with a great terrace, well equipped bathroom and everything in the room and throughout the hotel...
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The position of this hotel is perfect, the boardwalk goes in both directions. Hotel was spotless. We had a room on the 6th floor at the back of the hotel, we liked sitting on the balcony at night...
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First time in Gran Canaria. Booked this hotel over 6 months ago (something to look fwd too after my wifes various treatments for --- BC) based on what I could find out online. Well to say I was lucky...
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Situated on a 6km pedestrian only promenade with a clean, safe, sandy beach. Plenty iof good restaurants within 5 min walk.
Patio area is right onto promenade. Light meals, drinks etc
Las Palmas...
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My wife and I are in our late 70s, and have mobility problems; we can only walk a few hundred yards on flat ground before taking a significant rest. The hotel was ideally located for us as there was...
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Strange, why there are just few good hotels in Las Palmas, as it is capital and resort. Why here is no even Spanish chains, like RIU or Melia. So RI is one of the best hotels in city. It is not a...
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My first time in Gran Canaria. Staying in Las Palmas, which was a larger City than I expected. But that was good because I love cities by the sea. And the Bull Reina Isabel was a great choice, large...
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Having just returned from a seven night stay at the Reina here are my thoughts whilst they are still fresh in my mind. 1st the good. Truly excellent breakfast, the freshly squeezed orange juice a...
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Pleasant entrance and reception. Excellent staff throughout the hotel.
Rooms are comfortable with good quality furniture including beds.
My only quibble was that the matress protector wasunpleasant...
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We have just returned from a week at this hotel and haven't really got anything negative to say, if pushed the only small gripe is that we would have preferred a double rather than 2 separately made...
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Did my research before booking and certainly made the right choice, thanks to other reviews - hence why I'm trying to help. Staff couldn't do enough for us and made us feel very relaxed, with a nice...
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Was a little bit worried about staying here as I am a lone traveller, but for the staff was absolutely fantastic. Situated on the promenade on the seafront. This hotel was exceptionally spotless. The...
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Very impressed with this hotel, stunning location opposite a superb beach with private sunbeds free to residents. Lovely sandy daily cleaned beach.Very clean hotel with high standards with excellent...
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Perfect location, excellent service, nice rooms, great pool area and gym, very good breakfast, what more is there to ask for? Well, the breakfast could do with some variety on different days, but...
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Hello all you travellers out there, this is a report on our recent Christmas visit to Las Palmas, Gran Canaria. We were booked for a fortnight stay at this hotel, which we found to be ideally...
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Service was excellent, polite and staff had nice humour! Breakfast was Super! Location could not be better! Even the hotel is more for adults we loved the extra attention with small children (2&3...
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This is our favorite hotel in Las Palmas. It was our 5th time in this hotel. We booked a Junior Suite because it guarantees the best sea views.
Once we stayed in a more expensive Seaview Suite #251...
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This is still one of the best hotels in Las Palmas in spite of several new openings.
It is very well run. The public areas are splendid. The breakfast is second to none.
The spa and especially the...
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Our stay in this hotel was more than pleasant. We had dinner on the top floor designer restaurant.
The view of the harbour and beach was amazing. The swimming pool, jet water, sauna rooms and even...
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have done extensive travelling, this hotel ticks all the boxes for us, arrived and quickley checked in..wonderful greeting from doorman and taken to room,everthing clean and rooms large and...
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Just got back from this hotel with my friends who went in April and recommended it a very good 4 star hotel all the staff were excellent happy friendly and efficient,rooms large modern and everything...
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We don't normally go for busy, crowded resorts but like so many wanted some warmth on our ageing bones and after four days in a quiet apartment in Puerto Rico on the south west of Gran Canaria we...
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I am writing this review half way through my stay. I requested a quiet room on a high floor. I confirmed this at check in and was told no, we are fully booked so you haven’t got that. I made the...
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Wonderful place for lunch, also a bar at the entrance to Bull Hotel. Good place for a quiet moment out of the sun and crowds. Great food. I had eggs with potatoes. Nice, cool atmosphere. Reasonable...
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Just returned from the Reina Isabel. The hotel was spotlessly clean but rooms were a little dated. Rooms are spacious with a fridge and a large bathroom which was fresh and modern. We were...
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I stay on hotel Reina Isabel many times from one night upp to 14 night every things is very good bud the services at the bar on 1floor is very bad bud all other on this hotel is very good I hope this...
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This is a very good hotel. The rooms are clean. The Summit are overpriced but the other restaurants including the Fiesta bar are good. The service are one of the best and this is a good hotel that we...
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I stayed here on recommendation of friend who had stayed here a few years ago. She said it was really fantastic - very elegant and high quality. Something seems to have changed, however since then...
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Right on the best part of las Canteras, 10 metres from the beach lies this fantastic hotel.
It is immaculately well tended with kind and helpful staff, the breakfast is great and the common areas are...
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I stayed in this hotel and had the most amazing holiday ever. The city is a secret gem. 7th largest city in Spain but so welcoming and special with old parts and enough good restaurants to try a...
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We went Thursday to Monday and had a fantastic stay at the hotel. The rooms were really clean and well kept. There was air conditioning in the room, which was needed as it reached about 37c...
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We stayed here for two weeks and could not fault the hotel. The staff were wonderful always cheerful and helpful . It is in a perfect location with sun beds available on the beach and around the...
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We decided to visit a different Canarie Island and chose Gran Canaria this hotel stood out with its location and fab looking facilities and rooms we where not disappointed in any way
On arrival we...
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A really top class hotel nothing is too much trouble for the staff the breakfast was spot on plenty of variety rooms nicely laid out,roof top pool lovely spa gym flotation pool massage bed on the...
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Wow, what a hotel. It says it's a 4 star hotel, but it should be a 5 star. Beautifully designed, staff who are friendly and clearly understand what it means to provide an excellent service to all...
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Waited forever for an overpriced cold cup of coffee from less than interested waiter. Just had a re-vamp so quite modern. Great location right on the paso with own beach bed. Due to the consistent...
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This was my second visit to this hotel. It has a superb location; on the paseo in front of the beach. The paseo is 3.5km long and provides excellent exercise. The hotel is little changed from 4years...
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The Reina Isabel benefits from a fabulous location just a few steps away from the
lovely Las Canteras beach.
It is modern, very comfortable and the standard of cleanliness is superb.
The breakfast...
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This hotel was clean, modern and the staff were great, offering advice on buses and restaurants and very helpful with car rentals. The rooms were of good quality and bathrooms were very clean and...
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Perfect location on the boardwalk. On-site parking. Wonderful staff (Tara at the front desk bailed me out on a few occasions). Excellent and well maintained rooms. Best breakfast buffet in Europe...
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Normally I travel more low key because I don't need luxury. Small B&B's or even hostels are no problem for me. But after 3 days of hiking through the mountains and sleeping in a tent some luxurious...
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We just spent a week at this lovely hotel. It had been recommended to us as not only a good hotel but also a resort that ticks all the boxes.
The hotel is in the middle of a long promenade that has...
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Clearly a very well managed hotel. Every single member of staff was so friendly and kind. Beautiful breakfast. Fantastic rooftop pool with more than enough excellent quality sun loungers and...
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We stayed here for 10 nights in late August and had a very relaxing time. This is a very good hotel, and with a few tweaks, could be perfect.
- The hotel is extremely grand and one of the most...
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This is not a bad hotel at all and other users may find it more than satisfactory but it is caught between aiming high and still trying to cut corners.
Sleep quality is poor due to there not being...
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Really pleasant surrounding over looking the Cantaras beach. Ok if you’re not in any hurry or not thirsty. We found the service in the Marina bar was extremely poor despite the bar not being full and...
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This hotel has everything going for it: location, beautiful beachfront, free spa, fantastic breakfast, friendly staff. BUT on our first night we got a nasty surprise: going out on the balcony to...
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Stayed here for a week with my partner. From the off the hotel was great,reception team were very helpful and they even took your bags to your room for you. The room was lovely and spacious. The...
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The hotel is at an excellent location, right on the beach. There is a Taxi stand and a Bus stop almost next to the hotel. The rooms are big and clean. The reception staff is very helpful and quick...
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Great location, close to the city and right on the beach.
This hotel has fabulous spa facilities and a rooftop pool with impressive views.
Everywhere was clean and impressively appointed.
Staff...
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just spent 2 weeks at this hotel and can't really fault it. Location is great, rooms well appointed and clean, The pool and beach was never a problem getting a sunbed. The beach location as well as...
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We have been here twice and will come back next year - and we don’t normally revisit hotels - liking a bit of variety - the setting is excellent - the roof top pool and spa + gym - are some of the...
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This hotel is above average but far from luxurious. The staff were very friendly and helpfull.but this year the buffet was not very good.specially not very well for the children.we were enjoyed the...
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We have been to Las Palmas many times over the years & have eaten several times at the Cafe attached to the Reina Isabel but not actually stayed there until this time. We booked a Suite which was...
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I cannot fault this hotel. The staff here are amazing. I would say they go out of their way to make your stay perfect, but they seem to do it because they enjoy and take pride in being smiley...
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The staff at The 4* Reina Isabel & Spa hotel are very polite and eager to help in any way possible. We booked in for a 7 night stay H/B.
The initial check in was painless and the reception staff were...
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Lovely hotel with friendly Staff. BIG choice of food in breakfast, and all was So great and fresh. Of Course some was feel like was frozen before but still was great like White cheese. On beach not...
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We travelled as a couple. Staying for one week’s holiday on a half bored basis. We arrived on the evening of 16th June 2018.
On arrival we were greeted by a true gentleman who kindly took our cases...
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I decided to break my journey between UK and the Gambia in Las Palmas de Gran Canaria. I booked this hotel on online recommendations and my experience has prompted a plethora of superlatives...
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Highly recommend this hotel. Good service excellent staff. Nice breakfast. Great location. Totally understand why people staying at this hotel every year. We definitely come back again in the future...
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To use the safe deposit, which costs €1.20 a day, a code is needed. I requested the code and paid on the day I arrived. When I checked out, I was told that the only bill to pay was the use of the...
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Superb attitude from all of the staff. Alway smiling and polite. Impecably dressed. Cannot fault the hotel
Is situated on las Canteras beach with a short taxi ride to the main shopping areas.
Has its...
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Very nice stay in this hotel close to city and beach.
Staff very friendly and kind.
Room and bathroom in good and very clean condition, as my stay was for business only, I have had a room with city...
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The staff at the hotel were 5* especially the staff in the buffet restaurant who were 6*. They were all so friendly and made you feel important. The breakfast was amazing there was so much to choose...
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This was our second stay here and it's still as nice as our first.
We chose to celebrate our silver wedding here to relax in the spa and enjoy the sea view and sunshine!
Our room was quite private...
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The setting, the climate, the views, wonderful breakfasts, lovely friendly people, very clean hotel, with fab facilities. Step outside right onto a blue flag beach promenade, dotted with cafes...
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Very elegant hotel. Direct access to the beach walk area. Breakfast is excellent. AC is strong, as is the WiFi.
Only picky point is that they gym doesn't open until 8 am. Since there's no one...
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Very pleasant hotel by las canteras beach. The room was modern and comfortable, reception staff friendly and nice, beautiful spa and open air pool on the hotel roof. Spa staff was mixed, one girl was...
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This hotel felt much better than your typical holiday destination. The service is provided by fantastically polite, friendly and professional staff across all areas - they are a credit to the hotel...
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Plus points: the dining room staff are efficient, well trained, friendly and switched on. The entrance and bar/dining areas are attractive and clean. The hotel is very spacious and ideal for...
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Good facilities with rooftop pool, nicely equipped gym and inclusive Spa overlooking the beach and seafront. Bed and breakfast, food good that you can choose. Something is always available to be...
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This hotel is on the edge of a very large, busy town with a small car park in the front and a promenade leading on to a beautiful bay with a reef at the back. First impressions were good with an...
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Fantastic hotel and bar area with lovely staff! Special mention has to go to Aday who remembered our drinks from a few weeks ago (our previous visit) and arrived at our table with them before we even...
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A very good hotel in an excellent location.
This is a quality hotel, it is situated in a busy area of Las Palmas on the promenade, it has its own private beach.
The foyer of the hotel is large...
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Only had coffee at the bar. Not crowded but lost new iPhone right off my tightly clipped belt. Did not report because it was not missed until back on cruise ship. Nice beach view and good wifi though.
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We love the hotel and the location right on the beach, with our sunny balcony and ocean view. Our spacious room is nice and clean, however the beds are a bit on the hard side. Excellent selection of...
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This hotel offers a very good location next to the clean beach, with easy access. Hotel has a clean rooms. The staff in this hotel is very professional, kind and polite. Breakfast is well served and...
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Had a single sea view room and it was amazing. Great location and facilities and the staff were all very friendly and efficient. Breakfast was varied and good and was run very well, the staff work...
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Just got back from a weeks stay here, and we found the hotel very good all the staff were friendly, little touches like the slippers in your room and you could hire dressing gowns for the week for €5...
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This hotel is situated in the middle of Las Canteras beach broad walk, making it very close to restaurants, bars and the main shopping area. I stayed with some friends on a bed and breakfast basis...
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Just returned from our second stay at Reina Isabel. For us this is the perfect hotel in Las Palmas. You fall out of the hotel onto Playa de Las Canteras a wonderful 3 kilometre beach and...
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Returned for another visit to this hotel located on the les Canteras beach which is the 10th best beach in Europe reference Trip Advisor
Got a wonderful reception from the staff in all parts of the...
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Spacious, spotless suite overlooking the beach. The staff were very helpful and professional. Rooftop restaurant, pool and, most importantly for me, a gym overlooking the sea. Right in the middle of...
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I have nothing but positive comments for this hotel. Stayed for a week with my wife and returned home yesterday. The staff are helpful, friendly and even have an English sense of humour. The bedroom...
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My wife and I have returned to this hotel for another 2 week stay and it hasn’t disappointed, It has been absolutely superb!! Great location, great food accompanied with the most helpful and friendly...
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Thank you to Reina Isabel & Spa for an enjoyable week's stay at your hotel. Returned to the UK on the 12th March.
Hotel is situated centrally in the centre of Las Palmas on the seafront of Las...
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This hotel is in a great position, with the beach across the walkway and the city at the back. The beach is lovely and you can have good long walks on the walkway. The staff are very good, especially...
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Stayed there before , but this year the buffet was not very good,
Still enjoyed the spa and warm swimming pool, as the weather was a bit cold!
The staff in the garden terrace were not very friendly...
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Couldn’t fault the hotel, staff, location, facilities and food. We had a fantastic 3 night break at the Reina Isabel, so much so that we’d choose the hotel again in future. So calm and relaxing, and...
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The first thing to highlight is the whole of the hotel staff. Very efficient, friendly and with humour.
On arrival Helmut on reception was professional, made us relax and was funny, just what you...
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What a beautiful hotel , clean immaculate friendly staff (a shame about the lack of understanding of english) it would be the perfect hotel if our language was understood more but i understand we are...
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My wife and I stayed at the Hotel Reina Isabel for the last 5 nights in February. Several months ago, when I tried to book a standard ocean view room, all those rooms were sold out. So, I splurged...
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A really nice 4star hotel that with a bit of effort could make it to the big time. There are minor issues with lack of English by the local staff although reception workers spoke English well. The...
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Perfectly located on the promenade. . Very good breakfast in a restaurant facing the beach.
The highlight was the free spa on the top floor, which has wonderful view.
Staff was friendly.
We hope to...
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Overall I was pleased with this hotel. I had a good sized room overlooking the sea, the food was good, and the staff friendly and generally efficient. It is situated on the Playa de las Canteras, a...
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My wife and I have just returned home and this hotel was an amazing experience. It has a beautiful spa and several lovely restaurants. The room was very spacious with good views of the beach and the...
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This hotel was one of the saving graces of a week in Gran Canaria when the weather was much wetter, colder and windier than usual! It's 20 mins in a taxi from the airport and close to lots of good...
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The hotel Reina Isabel is a fabulous Hotel, with extremely friendly staff and most helpful, the room was kept extremely clean and fresh with a fantastic power shower that really wakes you up after...
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A classic hotel located at Playa las Canteras in the center of Las Palmas de Gran Canaria. The hotel is great however the rooms need an update. The sit in the bar during evenings is a true pleasure...
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We spent again one week in our favourite hotel in Las Palmas. We got a nice and quiet room on 7th floor. The room was renovated and had a very big bathroom. The beds are excellent. The breakfast is...
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This fantastic hotel offer such an lovely terrace just frontline with the famous paseo marítimo of Las Canteras. Great for a coffee chatting with friends, or lunch or tapas & a glass of fab Spanish...
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Good hotel with excellent location. One of the few upper-range/luxury hotels with beach location. The hotel has its own beach property with its own sunbeams and umbrellas for its guest. Pool with...
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Las Palmas has lots to offer with its lovely beach and this hotel is well positioned. You can walk on the promenade in both directions. There is an abundance of eateries, bars and shops as well as...
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Stayed for 3 nights with my daughter in early January. We travelled with Jet2 on a City Break. It is a lovely hotel in a great position on the beach with lots of restaurants close by and 5 minutes...
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We stayed for a week in early January. We have stayed once before, so knew what to expect - a four star plus hotel in an enviable position, right on Las Palmas’ pedestrian promenade. After the...
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We payed 220 euro for one night. We expected some luxury. We thank god, payed extra for a room with a view. if you dont, you will look right into old houses and parking lots.
Las Palmas is very...
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We stayed at the Reina Isabel 18th to 25th December. The staff are wonderful and couldnt be more helpful. The hotel is in a great location overlooking the beach and within easy walking distance to...
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Just returned from a weeks holiday over Christmas at this hotel. I understand why it gets such good reviews on TA. The whole hotel was spotless and the staff are so helpful, they just can’t do...
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Really nice hotel and the staff really can’t do enough for you. They even held a gala evening Xmas dinner which was fantastic. Sun lounges on beach are free and so are sun beds at roof top pool. I...
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We had a city view room but had sun most of the day on our balcony. Breakfast excellent loads of choice. Dinner always something to enjoy. Wfi free in rooms and all locations. Highlight the spa area...
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We had a wonderful room, with a lovely view of the sea. The location is brilliant, right on the beach, and the top floor pool and spa is really great. Breakfast is excellent with a really wide...
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There’s no doubt that this is a great hotel in a lovely location, well organised, accessible and so forth. It has a touch of the frou frou about it, people who probably like to sit at the captain’s...
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My previous review says pretty much everything I would want to say now. This time I up-graded to a sea view which was well worth the extra as the view is lovely, the hotel being situated in the...
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The best thing: the hotel is in a great position close to the Canteras beach. The beach is beautiful, very clean, with free sun beds in the area reserved to the hotel. There is a long promenade...
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There are many good points about this Hotel. Position, goof food for buffets.
However if you are given the worst room in an hotel, what else do you feel.
The room we were allotted was 114. This room...
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Thought I would treat my husband to a short break Now looking at rebooking for next year. The staff and hotel is 5 star we wish we could of stayed longer. Spacious rooms we were on the 6 floor...
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Stayed here briefly but my parents are there for three weeks. Spa, bar, gym and pool on the top floor are excellent with amazing views. Food good and again great location next to the promenade. The...
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We had only one night waiting for a cruise and chose this hotel because it‘s near to the port. Our experience was wonderful. The rooms are quiet and clean. The service of the team was perfect and we...
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From the moment you enter the hotel it is obvious how clean the place is, then you are greeted by the most friendly reception staff I have ever met,We were shown to our town facing room.Good sized...
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Fab hotel in fantastic location right on the promanarde and beach,All the staff were lovely nothing to much trouble ,Rooms spotless,food very good ,even the breakfast chef knew exactly what I wanted...
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Where do I start? When we arrived at the hotel we were greeted by happy, smiley reception. The chap checked us in and gave us advice/information with regards to our stay. We went for dinner, just...
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Fantastic hotel in a superb location on the beach. No more than 500 yard from anywhere.
Very helpful and polite staff always willing to help. Modern spacious hotel with 2 good bars and a fab pool on...
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The hotel is in a great position. We had easy access to the city, to public transport to explore the island and to the beautiful beach.
The facilities are very good. The rooftop pool was clean and...
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I am writing this review from my town view balcony which is great but if I come back I will book a sea view room just for the sunset. We are delighted with the hotel our room is clean and spacious, A...
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We booked a suite and a sea view room and have been placed on the first floor. Totally different view from the pix in the internet. The furniture is quite old and some are broken, so are the walls...
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We have been visiting the Reina Isabel for some 10 years and there are many reasons why we keep going back. The first is the position of the hotel, so close to the beach and the wonderful promenade...
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We stayed here in October last year. Super sea view room overlooking the beautiful beach, as well as Mt Teide on Tenerife when weather conditions were favourable. Clientele is truly international...
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We chose this hotel to be in the city and able to get to the beach so this was perfect..
It is so well maintained that you do feel walking through with your swimmers on is going to be frowned...
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I am always slightly anxious about returning to an hotel or restaurant that has previously impressed. No such such concerns required with this hotel as it was every bit as good as last year. I...
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This is our last day of 9 days in Reina Isabel. I honestly have a job to find faults.
Firstly and most importantly the staff are excellent. Friendly, helpful and extremely good at there jobs. There...
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Very beautiful hotel! I had a single romm and it was ok. It has been cleaned every day and towels have been changed, too. I couldn`t book a room with sea view anymore but it was fine. Sometimes a...
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Very well placed being close to both the city centre and on the beach. The hotel itself is very clean and professionally run by ever smiling and friendly staff. The buffet breakfast is varied and...
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Stayed here for a week for a family holiday in June.We were disappointed to find out we had actually booked to stay in the cloudy north instead of the sunny south and that we were actually staying in...
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We booked a Suite, not overlooking the sea. The so called suite is nothing like the photos. Apparently only suites with sea view are like the photos. This "suite" is cramped, completely charmless and...
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Just returned from a weeks stay at the Reina Isabel, we were a party of 7 which included 2 children (2 years and 8 years old).
This should really be classed as an adults only hotel as children seem...
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Wow, this is a fantastic hotel in a perfect location for the beach and town. Our room was huge and very comfortable. The rooftop pool and spa is heaven, no need to worry if Las Palmas is a bit cloudy...
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From the moment we stepped into the hotel, to the moment we left, it was fabulous!! The room was comfortable & clean, the staff were all polite and friendly & the breakfasts were really good with...
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We stayed 4 nights in beautiful room, service excellent and all staff most welcoming. Town side rooms have afternoon sun. No problem to get sun lounger on beach and beach staff lovely too. Loungers...
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I stayed at the Reina Isabel with a friend of mine from the 1st - 8th Sept 2017.
It's only about 20 minutes away from the airport which was great. We arrived at the hotel at about 8pm and our first...
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We were extremely pleased with the standard of the facilities, cleanliness and service at the Reina Isabel.The staff were very friendly, helpful and courteous and couldn't do enough for you. The...
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We were a group of seven. Grandparents, us and 3 kids (6, 10 and 12). There was something to please everyone. The spa was free: included a dead sea pool, spa, steam room, etc. Kids were allowed in...
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I read mixd reviews of this hotel's restaurants, and I think they are probably outdated. The cuisine served in the rooftop restaurant is in my opinion worth evey cent. Freshest ingredients, some of...
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Maximum satisfaction. The hotel is beautiful, clean, friendly staff, excellent food. The beach is wonderful (Las Canteras Beach) with sunbeds reserved for the hotel. Everything is very close to the...
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We arrived late at night and we were not very happy with the allocated room, ground floor and very limited sea view, so we had the room changed to a better one.
When we woke up the next day, we had...
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Reina Isabel is the place that made our 2017 holiday great. Special note to cleanliness, staff attitude, breakfast (though the coffee is so good so I had 8 days without having coffee at breakfast...
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Just returned from a holiday at the Reina Isabel and it is a lovely hotel to stay in. The rooms are very comfortable and clean, and the staff friendly and helpful. The breakfast choice is vast and...
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We had two great weeks at Reina Isabel the staff were friendly and did everything they could to make the stay as enjoyable as possible. We had bed and breakfast and the room was air conditioned and...
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Would agree with all reviewers that the hotel, location and service of the staff are brilliant. The ocean side rooms are spacious and the balcony is fantastic for looking down at the sea. The chair...
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A hotel nagyon szép és csodálatos helyen van. A szobák tiszták, csendesek és jól felszereltek. A személyzet udvarias és segítőkész. Különösen tetszett az étterem vezetőjének szakmai hozzáértése és...
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We spent a week at the Reina Isabel Hotel and left with a good impression. The hotel is modern, clean, well located for restaurants and is on the beach. I stay in a lot of hotels with my work and...
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This hotel is excellent. The staff made our stay very relaxing and comfortable, with their smiles and their great help and hospitality that made us feel like home. The breakfast and dinner buffe are...
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Very large and nice deco at the lobby with an inviting atmosphere. The sea view from room was lovely but room on the rather small size and basically average. Balcony really an asset. Toiletries and...
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We visited for 1 week late in June. This hotel's service from its staff in all departments is excellent. We had a high room overlooking the beach, so had super views, especially so on the Friday...
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Just returned from a week at this hotel. Everything about this hotel from booking in until booking out was excellent. Andrea at reception was very polite and helpful and Veronica at breakfast was...
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Spent a week here in July. I can't think of anything negative to say. The rooms were very comfortable, clean and spacious. Loved the rooftop pool. Plenty of loungers and umbrellas. We were half board...
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This hotel is one of the best hotels I have ever stayed. My husband and I stayed here from the 8th of May 2017 for 2 weeks, the hotel staff were fantastic and the hotel was immaculate. It's ideally...
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2 weeks of relaxation. Views, city walks, beachfront location all fantastic. Staff at the hotel were the best and very helpful. Roof top pool very well presented. Thanks for a lovely stay to all the...
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This is an excellent appointed Hotel right on the Beach at Las Palmas. Definitely ask for an Ocean View Room. Ours was on the Fourth floor with a great private Terrace alongside the Solarium. Buffett...
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We arrived here in June and had a n amazing time, could not fault the staff or the hotel. very clean and tidy. Such a short walk to the beach as well which is always an added bonus.
The roof top...
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We visited Reina Isabel a week ago and we can not fault it. The staff were very friendly the hotel and room were very clean and cleaned daily. We loved how close it is to the beach and you get...
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Now just where shall I begin..... our holiday started off absolutely awful as when we booked at Thomsons/First Choice the flight was 14:10 but the day after we paid in full they moved the flight to...
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An excellent hotel on the Esplanade . Our room was very spacious , beds were comfortable with decent pillows . Bathroom was first class with a large walk in shower .
Our sheets , towels and...
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When i arrived at the airport I was told by a rep we are the only ones going to this hotel! We went in a small mini bus to the hotel while others on our flight boarded large coaches. When we arrived...
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Well I absolutely loved our stay. The hotel is beautiful and in a fantastic location. The breakfasts were amazing looking over the fantastic Las Canteras Beach. Our room for three people was a very...
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My wife and I stayed here for seven nights and what a great place. The staff were absolute professionals and made us feel like family. Located near essential shopping and local transport. Taxis to...
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Having returned from 11 nights in this lovely hotel on May 27th, I'm compelled to give it and the staff there an absolutely glowing review! Honestly, everything was fab. The room, booked via Jet2...
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I stayed here for a week in the king suite room 702. They said it was the nicest room they had so that is what I ordered. I flew in from the United States. I was so exhausted and staff were super...
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this hotel really scores on location as everywhere is highly accessible from shops,restaurants and the pristine breach.We chose half board which is never our option but on this occasion it was so...
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We stayed here for two weeks at the start of May, in a city facing room on the 5th floor. The hotel was so much more than we imagined and the staff were amazing.
The rooms are cleaned every day which...
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I stayed in a double room in the Reina Isabe hotel recently for one week. I was on a bed and breakfast basis and have absolutely no complaints about this hotel. From check in to check out the staff...
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Only been here 24 hours, but already can classify this hotel as one of the best we have stayed in. Staff second to none, from cleaners to waiters, all cannot do enough to make your stay enjoyable...
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What makes this hotel stand out from the rest apart from the beautiful setting are the staff. I have stopped in hotels worldwide, even 6* and without exception the staff of Reina Isabel made our...
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Hotel has really nice rooms, comfortable beds, excellent view ( if reserved so ) to the beach.
Breakfast is also very delightfull.
Position excellent.
Beach and wellness are also ok.
Wifi reaches...
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This is a lovely, beachfront hotel. The area around the main entrance of the hotel is built-up, and surrounded by shops, supermarkets and residential apartments. However, the rear of the hotel...
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The hotel location is excellent; just next to the beach. Some of rooms have sea view but you need to pay more for it. The hotel can be easily reach with airport coach N60 (about30-45mins)and then...
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The hotel position is excellent; right on the beach promenade and within a five minute walk of the bus station which allows you to get around Gran Canaria inexpensively with ease. The hotel has a...
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As with other reviews, very good hotel, rooms quite spacious, very clean, and large bathroom with a great shower. The staff were friendly, helpful and polite. Very good location, plenty of walks, a...
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I have stayed in for over a week. Place is located next to the beach and have unlimited SPA + gym + swimming pool on top of the roof with beach view :) Staff members are friendly and helpful...
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Just got back from this fabulous hotel. First of all it is in the best location to have a relaxing beach break but close to the city also. The hotel reception is huge and luxurious with massive...
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I travelled here with my partner and our three children aged 11 15 and 16 years old. We had a package with Jet 2 holidays, which did not include transfers but we used a company called canary forum...
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This is a very good 4 star hotel, in a 5 star ,location. I agree totally with all the praise heaped on it. Any criticism in previous reports would seem to me to be mere niggles. The hotel is run...
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There is a certain feeling that most of the money ran out after the entrance hall, restaurants and spa/pool had been built. "Oh merda, the rooms!", someone cried. "No money". But they are ok. Not...
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Great city & marvellous Hotel - can't wait to return. Highly recommended. Staff, food and ambience were all excellent. Listed as a four star hotel but feels like five stars. Location is great right...
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Lovely clean hotel overlooking the beach & sea. All staff were very helpful throughout the hotel. Booked half board & pleasantly surprised at quality & choice of food at both breakfast & dinner...
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Have stayed in this hotel many times .It is in a superb position on the Playa Canteras a lovely long sandy beach .
The hotel has recently been refurbished and has superb bathrooms.
The Summum...
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Third time at Reina Isabel. This time for two weeks on halfboard.
From the moment we checked in to the moment er left, just pure pleasure.
The food is of high standard and the free spa is a nice...
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I can recommend this hotel , it's interior is beautiful facilities very good especially the gym on the 8 th floor over looking the beach , roof top pool is clean with plenty of sun beds . The staff...
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Booked this hotel through Trivago because it seemed good value last minute, but the photos didn't do it justice. The spa area on the roof was the best I've ever been in, Great location on the beach...
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We had a very nice week at Reina Isabel with great breakfasts and a lot of Spa visits. The weather didn't allow a lot of time on the beach but free sunbeds are a treat.
The only thing that is wrong...
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Spent a week here in late Jan/early Feb and had a quiet and restful time. The staff were extremely helpful, the food varied and well presented, the rooms comfortable and the bars were great fun...
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Our last night of a 10-night Gran Canaria trip we stayed at the Reina Isabel hotel. We arrived by taxi and were immediately check in to a room on one of the higher floors by a friendly staff member...
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We stayed mid March 2017. The first impression was very good with helpful, friendly staff at a reception desk set in a lovely lobby.
The room was good with a little balcony looking out over the car...
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One of the best hotel I have visited during last 10 years.Sea view rooms deserve the difference of price, very good food ,it is first time when I saw in 4 star hotel Champagne and vodka or gin at...
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We enjoyed our stay at the hotel. The staff was friendly, the room was clean and the breakfast buffet was amazing. Our only complaint is the limited hours of the spa and pool. The pool closed at...
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Our second visit. We didnt get what we payed for. An autocratic senior receptionist, runs her own tight ship. Conveying to junior staff, where guests will be located.
Room clean, modern...
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We have just returned from a great week staying half board/lovelyrooms/ tv/fridge/comfortable beds/lots of wardrobe space and a super bathroom/shower...The food at both breakfast/dinner was always...
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The hotel is situated at the beach. It has a very nice pool on the roof, and an excellent fitness room. The SPA - which is for free - is very good. Friendly staff, lovely breakfast, the Wi-fi Works...
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We thought we'd secure the perfect holiday by booking at Las Palmas number 1 hotel (at least according to Tripadvisor), but unfortunately we didn't get it. There are a lot of plus points here of...
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This hotel is in a perfect location in the city but right on the promenade of Playa de la Canteras.
The staff are very attentive and we found nothing was too much trouble. Our room had a town view...
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From the minute we arrived until the moment we left.
Very attentive friendly staff , nothing to much trouble.
No complaints about the room , more than big enough with a large bathroom.
Well sound...
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The hot water tends to change tempature without notice, but not by much.
Veggy meals are not always easy to find in the buffet dinner, but there is always something.
This hotel is 10 yards from the...
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Was a perfect situation on the beach with 4 star luxury made our stay very special. Staff were very conscientious and could not do enough to make our stay relaxing. Breakfast was very good and well...
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I can fully understand all the reviews praising this hotel, you lucky people have stayed in the rooms you hoped for, quite a few including me have not been so fortunate. I booked seven months in...
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From the moment we arrived we felt valued. The accommodation is lovely. The restaurant excellent and very efficient. Food superb. Great location, close to beach, port and great shops within...
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The hotel offers a very good package in terms of facilities - excellent heated rooftop pool, spa, beach and car park (not easy to find in the one way system) plus a high quality breakfast choice with...
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This was our second visit to this hotel and we were pleased we had returned. The staff at the hotel were very helpful and friendly. Food and selection for Breakfast and Dinner were very good...
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Great sea facing balcony but allocated small room -having asked for double bed with single occupancy-where you had to shimmy around double bed and other furniture to get to balcony door! And yet...
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The management must have flown Ryanair once too many times: Want to use the in-room safe? Pay €1,50/day. Want a towel for the pool? Fine, but if you want it washed, pay €2. Want a bathrobe? €5. You...
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My husband and I have recently returned from a four nights’ stay at Hotel Reina Isabel. After taking a taxi from the airport (25 minutes for 36 euros) we arrived at 1pm to be told that our room...
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I would highly recommend this hotel. The staff were all very friendly, attentive and helpful.
The hotel is clean and spacious. Free wifi is offered and this works around the roof top pool too.
Our...
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My young daughter and I had a lovely stay at Reina Isabel. The staff were charming, the room a generous size and the sea view totally worth the few extra euros.
It feels like seeing and old, elegant...
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We stayed here for three nights and really enjoyed it. The hotel is situated overlooking Las Canteras beach and we had a room with a sea view which was lovely to wake up to. Our room was not too...
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Excellent hotel with a perfect location. We had a very nice room with a lovely sea view. Very good breakfast; good options even for a vegetarian (soy yogurt, fresh fruits etc.). The spa is small but...
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I booked and paid for a room with a sea view. I was assured by Saga that I'd get that.
On check in I was allocated a room with a room looking directly onto a wall and view if the sea from edge of my...
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We visited again Reina for a week for our 5th visit. I had emailed and hoped for a twin room with sunny balcony. What we got was just the opposite: a double room in first floor. Went straight back...
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Our room was more than adequate and cleaned every day. The Wifi in our room was excellent so, in addition to the television supplied, I was able to keep up to date with my favourite TV programmes...
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I stayed here for 4 days. The staff are helpful, professional and smiling. The food is plentiful and variable. Wifi is good all over the hotel. The room whilst small was adequate, with a good range...
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We were staying at a different hotel for 14 nights during the Christmas and New Year holiday , but 3 evenings we decided to eat here because every time the service and food were very good. The bar is...
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Fantastic hotel, right on the beach. Lovely rooftop pool with amazing views.
Choice of restaurant/cafe bars.
Staff were warm and helpful.
Hotel lobby was beautiful.
Had a smaller room, perfect for...
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Had a great 5 night stay here, the staff were all very helpful and smile at you often. The food in the restaurants here is excellent, and although i did eat outside of the hotel, i didn't find the...
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It was fantastic, right on the beach.The faciluties are fantastic, the room was very good particularly the bathroom. The breakfast was very good but the "all you can eat" evening meal was verey...
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Stayed for a week in January on a half board basis.
Most of the hotel was fine. Reception staff are very efficient - nothing was a problem for them.
Rooms are good - not outstanding, but good, no...
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The Reina Isabel prouds itself as best hotel of Las Palmas. The location, roof top and gym are really great! However, our room had a great bath, but the rest was rather 80ies style. Empty mini bar is...
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A very relaxing week in the winter sun. The Hotel was spotlessly clean with helpful staff particularly on reception. Thanks Gonzalo for your recommendations! The hotel was very central with lots of...
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The hotel's location is perfect: you can step out of the hotel and be right on the promenade and beach. It's also not far from the bus station and El Muelle shopping centre.
I paid extra for a sea...
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Staying at the Reina Isabel was a wonderful experience and one I would gladly repeat. The service I received at the hotel was exceptional and the staff were consistently friendly and considerate...
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From the moment we arrived and were greeted with such friendliness and welcome we knew we had come to the right place. The staff were all friendly and attentive. The food was superb. We were on a...
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Stayed Renia Isabel,first week Dec,couldn't fault it all staff pleasènt,fom reception to housekeeping.Nice surprise my partners birthday bottle off sparkling wìne left in bedroom.Hope to return...
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This Hotel has a superb location overlooking the beach where there are free sun beds available on the beach.
The Spa is tasteful with children being allowed until 12 midday. The gym is modern and...
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Switched to this hotel for my last night's stay. Left me wishing for more nights in the hotel! The gym is the best hotel gym I've seen in my travels this year (8 hotels worldwide). The pool, the...
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In my opinion this is one of nicest hotels on the strip . Nice rooms , close to the beach, awesome spa and pool area .
This hotel really caters for the grey pound and this is reflected in the food...
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Stayed for a week to celebrate my birthday. The hotel is right on the beach with the harbour and cruise ships about 5 minutes walk away. The staff at the hotel were amazing. They were always...
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It has the best location, right on the beach, and the interior is beautiful. I had a standard double room, which was good, but not extraordinary, and with a view and veranda towards the backstreet...
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Our stay was a short one from dec 1st-4th 2016. We were celebrating my friend's birthday, all the staff members were aware it was her birthday and she was quite elated when they all jept saying happy...
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Four of us had a week here and there is nothing that could be criticised. The staff were all excellent especially Moses in the 8th floor bar.The breakfast choice was vast including prosseco.
The...
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The room had a seawiev. You have to pay extra but it's worth of every penny. The room was spacious and comfortable. We had our own patio with sunbeds. The breakfast buffet is huge and tasty. Also...
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Great location, good food, good room, friendly staff, nice pool and pool bar, what more could you ask for? Keeping promises. I had to leave during the night hours and the recepcion promised that...
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We were so happy to be here after a stressful couple of days. Thomson/Skytours rang us 2 days before departure to say the hotel was overbooked & they had to move us to a different part of the Island...
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We stayed 4 nights at the Reina Isabel in November in a sea view room. The Hotel is fantastic, the rooms, service and quality of the food are excellent.
The position of the Hotel is excellent...
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The choice of food at breakfast & evening meals was very good,All the staff are very nice and give good service.The hotel is across the promenade from the beach.the hotel as its own beach with plenty...
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We booked this hotel as part of a package with Skytours-Tui.
The hotel is situated on the Las Canteras sea-front of Las Palmas. Official rating ****
Check-in was efficient and friendly however the...
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The rooms are clean and the view was good and the bar on top is very good. But there was ants in the room and Summit that used to be a very good restaurant have become very bad. We will not use that...
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Had a great time at hotel celebrating my daughter's 18th & 30th birthdays. The hotel & staff are fantastic, very friendly & made it very special. The facillities are good, especially the spa.Food...
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We only had one night at this hotel, before a cruise, but would love to stay longer. Their advert of 'affordable luxury' is very true. Great service, from arranging a taxi pick up at the airport...
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My wife and I decided to spend one night in Las Palmas. After checking several hotels we decided for Reina Isabel Hotel. A very good choice, location was perfect just at the Las Canteras beach...
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I have beendet here se veraltet time in the last years but after the renovation and the new spa this hotel is no 1 for me- they offer free beach chairs on the beach - the outdoor Pool is heated and...
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My wife and I stayed here for the second year running and it hasn't changed. Once again we had a fantastic time, the staff, rooms, location and service cannot be faulted. You should pay extra to have...
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I really love the location of this hotel. Right on the beach and fairly central to most things you would need. As I mentioned in the title it was our second visit. The hotel is very clean, and the...
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Reina Isabel recently refurbished now quite chic boutique finishes. Excellent service. Not the usual tourist hotel. Food very good and good selection. Their own section of beach (free beds), great...
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Booked this holiday through jet2 city breaks and could not have chosed a better hotel. The location on the promenade is perfect and the whole hotel is beautifully decorated and clean. On arrival my...
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This was not our first stay at this hotel but i can honestly say the high standards this hotel sets have deteriorated over the years.
Some refurbishment has taken place new stairway and hall carpets...
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This hotel is in a great location on the promenade at Las Palmas and all of the staff were great. The spa and Al La Carte restaurant on the top floor are amazing, spa best we have been too and the...
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We stayed there in September for a week, booking with jet2 and I have to say it was outstanding.
The breakfast buffet is very good all fresh and the staff are very helpful. The coffee waitress is...
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I stayed for 5 days only, wish I could have stayed longer,because it was a very nice experience. The staff is extremely friendly, the location cannot be beat, the roof top pool is just great, the...
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Only went for two days with my partner to celebrate my birthday and we didn't want to leave!! The hotel itself was perfect and the service was incredible.... Breakfast and spa (as many times as you...
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We choose this hotel for our honeymoon and it was a perfect choice!
Everything was fantastic - rooms, the view from the room, pool, bar next to the pool and cocktails, snacks and beachfront :D And...
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I stayed here on a half board basis, looking forward to a nice hotel and a spa. This hotel surpassed expectations. The spa was out of this world, the food amazing and plentiful, even for vegetarians...
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Just got home from a fantastic holiday to Gran Canaria, where we stayed in Reina Isabel Hotel. We all had a brilliant time and found the customer service to be excellent, as well as brilliant...
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Very good location on the beach at best beach in Las Palmas.The hotel is big.I recommend a room with sea view.All rooms have balconies with chairs and tables.When you exit the terrace careful door...
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Absolutely brilliant.
We went for a break before Christmas. The hotel was super clean. The view of bedroom breathtaking. The beach is right in front of the hotel!!
The food was good too!
Amazing...
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This is a very cosmopolitan hotel and resort. Every thing was good but not 5*. I visited December 2015 and thought the rooms needed upgrading. I have received an email advising building work and...
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perfect location on the beach in las palmas and the view from the rooms are just stunning, staff very polite and all food we had was excellent. the spa and gym was a bonus incl in the room rate as it...
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Beautiful hotel in the perfect location. The only measure of the age of the Interior, beds and furniture. Every meal was surprisingly tasty and varied. Very well prepared offerings. Service at a very...
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This fine hotel, with its splendid verandah overlooking the Paseo and beach, was closed this week, commencing 16 May, for a total refurbishment.
Could not find a notice anywhere that tells us when...
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Location is good, breakfast and all the restaurant are good. Rooftop terrace is good. Near the beach, the hotel have their own beds on the beach. The hotel have nice small gym hall and nice spa with...
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This was our second visit - a week on half board. The staff here are welcoming and friendly- reception , restaurants and cleaning. We had a seaview room- we were on a lower level -so we didn't...
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The swimming pool, Fiesta Bar and food were excellent. The only downside was the decoration of the bedrooms. The romm we stayed in 125 was large with a patio that was large enough to accommodate...
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I'm going to try and point out all of the good things about this hotel, but balance it out with the few things that keep it from keeping a full five rating. Considering the price that we paid for...
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This is a very good hotel. We come back to this Place and it has improved. All restaurannts are very good. We have not been satisfied With the restaurant where you enter the hotel. This time it was...
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Spent a week at Reina Isabel, which was said to be the best hotel in Las Palmas. It may very well be so – after the renovations they are currently doing in the building.
We first received a room...
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I stayed at this hotel with my two children (aged 10 and 13) for three nights in April. I was very impressed with the service that we received from the hotel staff. They were always happy to assist...
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Difficult to get to by car because of the one-way system. Car park fairly small but the staff have rotation system for moving the cars around so it is not much of a problem.
Breakfast time was always...
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This hotel was a choice which friends had booked on our behalf. Read the reviews before arrival and awaited to see what our opinion would be. From the moment we stepped off the coach we were...
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We stayed one week in March 2016 at this a little bit look tired basic 4-star hotel with very good location on playa de las Canteras beach. In the hotel staff is very helpful and nice, especially...
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The hotel is in a good location. The staff are excellent ,very friendly and efficient. Food at breakfast and evening meal varied and plentiful. Try the house wine very acceptable at only 2 euros per...
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“We have spent several days at the Hotel Reina Isabel. It is a lovely old but completely renovated hotel, with a nice, large colonial style lobby and porch with view to the sea. The suites are...
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Excellent location in the town but beside the beach and water front. transport readily available. The breakfast food was excellent but the dining room a little crowded at times. The staff were very...
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We stayed here for six nights in March and the hotel is situated in a first class location overlooking the fabulous beach and promenade.
The hotel bedrooms and bathrooms are tired and in need of...
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My wife and I stayed here in early March and were delighted with the hotel. The reception/lounge area was impressive and very comfortable. Check-in was very easy. Our room was well proportioned...
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Fabulous location across the broad walk straight onto beach. Staff very courteous and helpful. As much breakfast as you want with good selection. Only had one evening meal on the day we arrived...
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Stayed early March for six days and booked a sea-view room direct with the hotel. The weather was cold and overcast more or less throughout. However, this did not detract from the fact that this is a...
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A lovely hotel with the best beach of the Island in frony of it. On arriving very friendly and efficient receptionist and very helpful. our room was not quite ready so we went into the cfe to eat...
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Great location and very friendly and efficient staff. My room had been upgraded to a junior suite: a spacious room, not overlooked, lovely view. Good restaurant and pool area upstairs with a...
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Wonderful hotel in the capital. Easy walking distance to shops, restaurants, leafy squares and a major Commercial Centre. Also the harbour. Taxis on the doorstep. On the beach which is patrolled...
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This is a nice hotel. Positioned on Las Canteras Beach, in Las Palmas, Gran Canaria.
A Good 4 Star.
Staff, charming and helpful. Facilities very good. Food very good.
Badly in need of refurbish...
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My wife and I stayed at Reina Isabel together with another couple, and we were absolutely delighted. The rooms were good, with a nice balcony to each, while everything else was more or much more than...
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We spent 2 weeks here in February, immediately after its sister hotel, the Costa Canaria, in the south of the island at San Agustin. The food was pretty much identical, but the rooms were not as...
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A recent two week visit. 8 floors on the beach and esplanade . Modern clean rooms with balconies. Outdoor pool on the 8th floor. Large spa with thermal hydro pool,sauna,steam room,salt...
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The hotel was nice and clean.
The staff was very helpful and kind.
The food was amazing Very fresh and varied.
The spa was quite enjoyable too.
Nothing negative , it needs a bit of reforma wchich...
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Service, Rooms, Facilities, Food and especially the staff are excellent year and have booked a further 7 weeks in 2016 and 2017. We have stayed here twice in the last eighteen months and would only...
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We stayed here for two nights as part of a two week holiday in Gran Canaria.
The hotel looks quite impressive from outside and the reception area is very large and imposing.
Our room was overlooking...
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This is an excellent hotel for a relaxing holiday in Las Palmas. Location couldn't be better: right in front of a beautiful beach. You can walk along the beach or walk into the city. There are lots...
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This is our 5th visit to this hotel. We were upgraded to a junior suite so it was a nice surprise. The breakfast is super good and deserves five stars as does the hotel in many ways. The location...
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In many ways, an ideal hotel-the spa is lovely, pool nice, views astonishingly spectacular. Buffet breakfast perfectly fine, apart from the lousy coffee. However, for a hotel that charges over 300...
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This is a very good hotel. The rooms are clean and the breakfast is as it should be first clas. On the top you have a very good restaurant Summum with excellent courses. This is one of the best...
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What a great place! We had a beautiful room overlooking the beach. The hotel is centrally located right on the boardwalk. The rooms were beautiful and spacious and we had a nice welcome basket of...
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I booked a single room (extra for sea view is worth it) which while small was perfectly fine for one person. Bathroom was very very nice. Breakfast was excellent. Dinner in the downstairs...
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Loved this hotel... great staff, decor, food and rooms with views.. amazing pool and spa.. it felt like a dream! I would definately go back... i miss it already! Get a ocean view on first floor...
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We went to this hotel in last week for 3 days.we come from iran.all of the fascility excellent.very good service and good quality breakfast.and clean hotel.the personal is very freindly...it is in...
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Chose this hotel based on British Airways' recommendation and we were not disappointed. Chose the halfboard option - breakfast and dinner - very good variety of choices. For a much better experience...
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These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinions of either Canarias.com or Tripadvisor LLC
4
Lo mejor es la situacion del hotel si loque se quiere la ciudad y la playa
These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinion of Canarias.com
9/22/2020 9:16:15 PM
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