Certificate of Excellence 2020
Este céntrico hotel permite desde su estupenda ubicación, disfrutar en sus alrededores de los lugares con más encanto de PUERTO DE LA CRUZ. Destacan las vistas a la avenida. Sus 225 habitaciones disponen de las prestaciones y servicios necesarios para que los clientes disfruten de una cómoda estancia. Dispone de un servicio de conserjería a disposición de los clientes las 24h. del día. También disponemos de Billar y Discoteca.
* Pay the service directly to the establishment.
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Cleanliness
Location
Rooms Service Sleep Quality Value
Room cleaning was bad. The pool is nice and clean. The food is very delicious.The restaurant is clean and tidy, the staff is nice. The staff does not speak English, only the receptionist.The beach is...
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Do not go all inclusive it’s a rip off. Cocktails are grim and the room you pay for isn’t what you get. Staff are very rude to the English, I think it’s something to do with coronavirus or...
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This was a last minute (bargain booking) for us due to the COVID isolation restrictions being lifted prior to travel! We are currently on our last night All inclusive in this amazing hotel. The...
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The location of the Be Live Experience Orotava Hotels is so great. That area around the hotel is secure and nice and clean.
Around the hotel located many old and colorful houses around the hotel...
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The staff at the hotel worked extremely hard to provide a good holiday atmosphere in very difficult circumstances. There is a mixture of nationalities, predominately English and Spanish. Restaurant...
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We had a very mixed experience here. Not sure it lives up to its 4 star rating.
Overall the room was nice, good value for money, lovely big panoramic windows. Comfortable bed. The ensuites though...
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Lovely hotel within 5 min walking distance of beach and shops. Food and staff in the dining area fantastic and helpful. One downside gentleman who serves in lobby bar is quiet miserable and either...
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At the moment this is our last night at this hotel we really felt we had to post a review on this hotel let’s put it this way we won’t and I repeat we will be not staying here again it’s not the...
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Great food very nice selection and fresh , great all inclusive program , entertainment from Salsa Keith from Widnes !! , Tracey the Nourishment from Runcorn Raucous but great fun but do not mention...
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Jesus is absolutely amazing. He tailors each session to your needs, so if you can’t manage it he will try something new. Very friendly and welcoming... you must try some of the activities with him...
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The hotel is a great location but that is about it. The rooms are small. Bed sheets don’t fit the bed. We had a double room with a sea view if you can call it that. The food is cold and taste like...
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Hotel staff was very friendly and helpfull with everything you need.. Room with seeview-excellent. Food was delicious. So big choice and for everybody. Every day something new to try. We will come...
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We visited this hotel early March and was looking forward to a nice winter break. We arrived in the afternoon and was greeted by friendly staff. The bedroom was reasonably clean and towels were...
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Hotel was good .housekeeping done an immaculate job cleaning rooms .clean towels left every day . Bar men really friendly .and a big shout out to young receptionist who came over to help me get up...
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Exellecnt place to the vacation, but they need bathroom chairs for paraplegic people. Free internet hotel isnt good. the location is perfect for tourist trips, at the very exit there is a car rental...
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It was just an emergency accommodation caused by flight delays as Calima Sandstorm had happened. The stuff welcomed us with a late dinner (around midnight). Room was very clean and tidy. We have...
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Once again the perfect spot for sea, sun, and walking. Situated near the centre with easy access to the local countryside for those out of town, quieter beaches. A wide selection of foods for...
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Just back from a lovely visit to Puerto de la Cruz, hotel here was good, comfortable enough, well maintained. Stuff friendly and couldn't do enough for you which always is a big plus. General...
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Lovely hotel, excellent staff, good food choice and well located for beach, small criticisms room would be better with tea/ coffee making facilities & the pool is very small ( although the pool area...
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As a lone traveller and was unsure about coming to this hotel, it was a lovely experience. The staff and local people are so nice and friendly. I felt at home straight away. The hotel has good...
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Overall a good hotel, nice friendly staff, a good choice & quality of food. One criticism they could could do with heating the swimming pool, ice cold. We had a lovely winter break at a reasonable...
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A well placed hotel only a few minutes walk from the sea and old town. All meals are self service and of good quality. Sadly the cocktails for all inclusive clients are pre mixed and not very nice...
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The hotel is ideally located and within walking distance of the beach, bars, restaurants and shops. The staff are friendly, hardworking and do their best to make your stay enjoyable. The food tends...
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very nice hotel where we received a very warm and profesional welcome after we had to move from another hotel were we had a bad experience , Hotel Miramar.
food was great,service very nice and very...
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A nice hotel with a very good location( a short walk to the ocean and free train to Loro Parque;Mercadona just across the street).The reception staff are friendly and helpful.The food is tasty and...
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To the manager . You replied to my review on page 3 .. i would just like to point out WE DID COMPLAIN to the reception who said they would get you to speak to us . But you never did . Thats why we...
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The food was always cold and I had stomach upsets during my stay. The entertainment was tailored for Spanish people over 70. The hotel has apartment blocks very close on two sides. The residents of...
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This hotel has excellent staff. They are pleasant, friendly and cheerful.
Rooms are fine, though bathrooms are becoming a little dated. Soap and shampoo was not replenished during my two week stay...
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Hotel clean ,good friendly staff food samey , gala dinner could have been better
However we have booked for Christmas 2020 same hotel because the resort is fantastic
Good excursions whale and...
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Hotel staff very welcoming, rooms spotless.
Pool very small area, no children’s facilities or entertainment seen.
Food good variety but needed to use microwave.
Good position, not far from seafront...
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My wife and I stayed here in early December and we enjoyed our stay, the location in the resort is perfect, a short walk gets you to the seafront, to the shops and the train to Loro Parque, and in...
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excellente animation time for bingo bingo and bongo bongo darts and sjolen and jesus is excelent people,very fany good trainer,and verry happy mem its verry good place and good food good restaurant...
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lovely Hotel, great location, good customer service and attentive, cheerful and helpful staff. Good evening entertainment. Excellent selection of food, however not much choice for non fish eating...
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Just returned from 2 weeks at the Oratova, one of the best hotels for food/service/cleanleness, (have stayed in 100s of hotels), it was our first visit to this resort and it wont be the last handy...
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The hotel rooms, even though a little tired were super clean. Bathroom towels need replacing because they’re so thin. Having said that there are clean towels every day. Bonus.
The pool is small but...
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We stayed half board and the buffet food was fine, given that it has to be laid out rather than cooked to order.
The room was OK, nothing special but certainly adequate.
The staff were very friendly...
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Booked with on the beach, within an hour of booking I had realised I assumed the hotel was on the south as the Bookee told me it was a short drive away from the airport and it was an hour I had asked...
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Just came back had a lovely holiday here all inclusive food staff were very helpful and friendly lots of drinks options food was great and always fresh could get snacks any time of day pool was a bit...
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Good location with short walk to sea, restaurants and bars. There are slopes to this location. Good views if you climb steps to restaurants/bars above the resort with a lovely public garden (3...
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First time at this hotel for 4 weeks, more expensive than the one we are in now, left after 2 days.
Food not very good. rooms Ok but had to move twice, in 2 days.
Ok if you are not English!! Staff...
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just got back on 07/11/2019 after 1 week . glad it wasn't longer ..Great Location . No daytime entertainment, evening entertainment rubbish Food is very bad unless you love salad and chips .. and...
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Clean and tidy in all areas with courteous staff who were here polite and attentive. Located close to the front and opposite a shopping area for groceries etc. Good restaurants in the old section of...
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Booked this hotel on an all inclusive basis for a week during the Summer Carnival. First time visiting Puerto De La Cruz, so booked this hotel based on having previously stayed at another Be Live...
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Excellent hotel as regards position, variety of food and good age range mix. All staff and cleanliness of the hotel was excellent. There was a large percentage of Spanish guests which gave an...
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We chose very well when it came to picking a hotel for a week long November break. The Orotava has it all and more. Good food, excellent bar, spacious well cleaned rooms and staff that go that extra...
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Went half term. Only 2 days in total sun but we had a laugh. Hotel near all shops bar lido and sea. Needs some refurbishing but still nice. Good food, Hugh bar staff fab. Entertaining good. Pool...
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simply recommend, very good hotel, fantactic stuff and perfect food :) stuff take care all the time about cleanliness, by the pool, restaurant, room. Close to the beach, close to the ocean. Very nice...
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Close to a nice area of the city and the seaside , easy to walk arround and you don´t need any specefic transportation. Entertainment in the evening and possibility to get something to eat in the...
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Nice hotel, clean and tidy. Excellent location. Staff absolutely wonderful, friendly, helpful, permanently cheerful and welcoming. Good selection of food with a very european theme. Entertainment...
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My first stay on the north of the island. Hotel is very well located near the sea front, close to local shops, bars and restaurants. We checked in late in evening and restaurant was close but staff...
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The hotel was nice the room was clean we were on the road side so could see the sea looking over the balcony. There was very few British travellers at this hotel and some of the staff speak little...
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If you meet a colleague hunchi he is amazing normally in the restaurant or at the bar in the evening, amazing colleague really made our holiday.
Building site on the side of the hotel we stayed at...
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We stayed at this hotel for our honeymoon
To our disappointment on arrival the room at not been cleaned we were asked to wait around 30 minutes for this to be cleaned we were not offered another...
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Just back from our first holiday on our own. We had the pleasure of staying at this lovely hotel. The location is great. Close to the centre and beach. The food is really nice and was a good...
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The Orotava has a very good location, just two blocks from the busy beach walk, but still quiet, and conveniently opposite to shopping centre.
The hotel is refurbished and has adequate-sized double...
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Our room was on one of the upper floors with views of the pool and sea...fantastic!!
Location was great and close to all amenities....and only a few minutes from the sea.
Lots of lovely little shops...
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Good staff, great location, tasty dinners and excellent staff. Very nice hotel. I appreciate a kindness of hotel Reception for the Shower room:) Very comfortable and large beds. Very good place to...
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When booking a double room one would expect a double bed when you register as mr and Mrs. Was very awkward to sleep in separate beds We could have been warned about the ongoing building site...
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First of all with the positives, me and my partner really enjoyed the food which we received on an All Inclusive basis. Every day had different options at both Lunch and Dinner, although after about...
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Arrived really late and very tired 💤 but after a good sleep we were truly impressed by the hotel! Food was great for AI staff were friendly and the rooms were clean. Loved the area and would...
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lovely hotel in north of island very close to all the amenaties lovely staff nice room we loved the fact it has a small gym that my partner used every day food nice always plenty to choose from...
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Basic four star hotel with clean rooms, premises and excellent central location. Rooms are good with air conditioning that works well and are cleaned every day with fresh towels replaced and are...
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The hotel was nice, your typical holiday hotel. Staff were all very pleasant. Room was pretty standard. Food could be better as not very varied, had the same things most meals so ate out a few times...
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Me and my partner have just arrived home after a weeks stay here, the hotel is clean and modern, the room 310 is a decent size with balcony facing the road and has sea and mountain view.
The room is...
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Hotel is a little bit more expensive than offered services. Staff is very helpfull with good reaction (drink offer for example). Hotel have perfect location (close to beach and also close to old and...
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I came with a large group of friends and we can all say that all bar staff were excellent and severed our request without hesitation , one of the Activités reps “ Gabi” was excellent with the way she...
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This review is based on my experience here. I will start by saying that this hotel may not be everyone's cup of tea, especially if you want a lively place. HOWEVER, working in customer service myself...
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Dear all. Today ist my first day stay at Hotel Be Live Experience Orotava. The hotel ist valued with 4*. And yes, I am asking myself, for what did they get them. Let start at beginning. I came to the...
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Staff very helpful room decorated very nice but furniture horrible no drawers in it Entertainment poor food we won't starve thank goodness no where comfortable to sit quiet in the reception furniture...
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During our 7 days stay we didnt have our bed changed, floor washed or vacumed. Location is fine but I wouldnt come back to this facility. Food was ok. Pool is extremely cold but clean at least...
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Nice hotel. Very clean. Drinks very acidic but good choices for an an all inclusive. Entertainment was catered to the Spanish, and was poor overall with just a few singers and a tap dancing show...
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Nice clean hotel, staff friendly, nice bedrooms, but inedible food, poor choice and food very often cold. I am having to eat out everyday! I would never ever contemplate booking here again! I usually...
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We like this hotel. It is clean, neer beach and city center. If you need something, you just need to cross the street and you'r in supermarket. Hotel itself have big bar and saloon with awesom...
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To give my review some context, I am a single father with a 13 year old son, and this was our first Summer holiday abroad.
The hotel is situated 100 meters from a black sandy beach at one end of the...
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I was nice surprised by the view from my room. It was awesome. I water this holidays just to be perfect because I had a very hard year and the next will be much harder for me. And in this case I just...
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Lovely hotel, staff very nice .Food tasty and varied .
Only complaints were air conditioning not effective and the parking under the hotel is now by the hour and extortionate . But enjoyable stay...
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We arrived at 11 at night and had a salad that was made up in the kitchen area. Had a sea view room on the 8th floor and it was lovely.no hassle for getting a sun bed which was great. Could go any...
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As this was a family holiday we wer all looking forward to it. Excellent location, food nice, rooms clean, pool really small & nothing to play with for them in the pool, some staff lied to us & one...
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We stayed on Half Board basis at the end of August and found theReception Staff were very friendly and helpful, upon arrival we were told to go to the restaurant as it closed in 15 mins and we could...
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Puerto de la Cruz
For anyone unaware, Puerto is in the north of the island, the polar opposite to the south. If you want Brit bars, English food etc then this is not for you. If, however, you want...
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Where do I begin???...
We booked via Expedia to visit this hotel on all inclusive for 11 nights in August.
On arrival you immediately realise this hotel is an old dated tired hotel which has been...
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It is a high quality hotel in a beautiful location. Great meals are served there, there is helpful staff available all the time (including the receptionists). It provides really good services and it...
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A very nice friendly hotel. Rooms are clean and tidy. Food is good but needs more choices.
Better entertainment at night and activities throughout the day but over all a very nice hotel with a...
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Hotel staff are really polite and helpful. The hotel is in a great location a short walk from the seafront. Rooms are comfortable but could be improved with better air conditioning, tea and coffee...
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We had a nice staying in this hotel. We got a big room with view to the ocean and two balconies. Breakfasts were a little bit boring, but the rest of meals was very tasty. Hotel has good location...
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The hotel has fantastic staff who all seem genuinely happy to work there and help. Less than a 10 minute walk to the beach and salt water lagoon. As vegetarians we did always find an option or two...
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Such a wonderful hotel. This was the best holiday I’ve had and a great deal of This was due to the way the staff looked after me (and my young daughter) travelling as a single parent is scary...
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Just got back after a week here.
The good
Unbelievably quick restaurant drinks service. I timed my order to in my hand once at 12 seconds.
Rooms cleaned daily to a good standard.
Food caters...
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Currently still here, gave the hotel the benefit of the doubt and decided to enjoy ourselves.
Firstly the food is ok very samey if you like fish you will be fine.
Secondly, The entertainment is...
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Average for a four star hotel. Friendly and helpful staff. Food is good. Rooms are clean but small for 3 people. Facilities are poor, swimming pool is small and gym is small. No tea/coffee or even...
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If you like being the only english great place to come. Staff can hardly speak English. Definitely not a place to come if you want to make new friends or meet new people if you can’t speak english...
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Lovely hotel. Excellent position. Food and drinks were good. All staff were friendly and welcoming. Room was clean and quite spacious. If I had to nit pick the entertainment is maybe aimed at the...
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Great views of the sea and mountains in the background, including the Pico del Teide, which I climbed to the top.
Excellent location of the hotel and accessibility from it to both the city...
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We stayed for a week as a family with 3 y-old. We had half board which was perfect for our needs as we traveled around but we were unpleasantly surprised that there were no free drinks by dinner...
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This holiday was meant to be a special one,Myself and my partner went for a week and got bored very quickly,the facilities are poor, Entertainment is next to none,The staff are slow to refill drinks...
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Can't complain about the hotel at all, food was very good and had lots of different options, rooms clean and well maintained, slight disappointment was the pool which is perhaps too small but overall...
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Lovely hotel that makes u feel so welcome from start to finish, Carmelo makes great cocktails , food was great , and all the staff are so polite, close to the beech , always found something nice to...
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Hotel staff excellent, hotel clean food was good, rooms nice size,
My couple of disappointments is not with the hotel it was the local beach well no local beach so if you like sue on the beach then...
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Was very impressed with this hotel overall - good value for money, great selection and quality of food and drinks with all inclusive, room comfortable and staff friendly. Also very conveniently...
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We had a nice time , despite getting locked out on the balcony when the door locked behind us (faulty handle) staff were friendly and the drinks were good choice food could've been better,we found...
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Hotel was nice cleaned daily. Food was a bit random but could always have something but in general was nice. Only a short walk to the beach. The man at main reception was great told us to go have...
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We arrived after midnight and after checking in we were told that there was a meal for us in the restaurant, expecting it to be a dried out sandwich, I was extremely surprised to find that it was a...
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We stayed as a couple for a week at the end of June, very spacious room, cleaned thoroughly everyday......spotless! The hotel itself quite modern and in a fabulous location to the promenade. The bar...
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Due to technical problems with the internet and air conditioning to small varieties of breakfast to not having room service to lack of cleanliness of the room to housekeeping knocking at our door...
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Large room, good vie, good breakfest, nice staff, i wood like to came back here.
Nice location close to the promenade areea.
The minibar was empty but there whas a list of price, I didn't...
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Based in the beautiful and historic town of Puerto de la Cruz is the hotel. It offers rooms of modern style and a cafeteria buffet to enjoy breakfast, lunch and dinner. Alternatively you can enjoy...
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The place was great and in the centre of the town. The hotel have great staff and the food was good. Lolo is the best. He is very nice and he is really talented. The room is clean and spacious. Food...
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Myself and my partner had decided to book our first child free holiday in 10 years. After searching the web I came across this hotel and read some fabulous reviews...
We arrived late evening checked...
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The hotel was lovely and located in a area where it was easy access to activities and foods, staff was lovely. It was really a good experience apart from the fact that the guest free WiFi doesn’t...
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Amazing hotel. Very friendly staff who worked hard to provide a top class service to guests. Food was lovely with a good variety each day. Entertainment was good. Overall a lovely hotel in a good...
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This hotel is not quite a four star hotel more three plus star as there could be more improvement, like having tea and coffee making facilities in the room as a lot of guest would like to have a...
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Week away as a group of girls - 20 years old - food was amazing - both quality and quantity. So much choice for every meal. Staff were lovely and attentive. Good facilities. Amazing location just a...
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I really can't fault either the hotel, staff or food. Beautiful hotel and facilities, good food and extremely friendly and helpful staff! Only downside - They don't offer a airport/hotel transfer...
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The hotel is very close to a number of shops,bars and restaurants . If you are looking for a beach holiday ,though close to the beach you will may be disappointed it’s very rocky around the shore...
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What are all the complaints about. Beautiful hotel with excellent staff. Food was varied, fresh and hot every day. As someone who is very fussy about food I could not complain there was always a good...
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Stayed in this hotel from 12-19 May. Arrived late but receptionist asked us to leave our suitcases so we can have our dinner before the restaurant close. Good selection of food and quite tasty...
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We had the best holiday ever, room very clean ,friendly cleaning staff. Food great, different choices every day, waiting staff very good, we were all inclusive. Bar was under staffed ,but very good...
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We are at Be Live until 18.00 Tuesday 28th May check out of our room at 10.35 and they proceeded to cut off our all inclusive bands and said if we objected they would phone the bar and tell them not...
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A helpful reception to really helpful staff couldn't ask for anymore and food was great and veried Entertainment was very good and not the noisy type
Not a hotel for kids although there was kids...
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Room was good. Clean and nice shower in bath. Air conditioning was just recirculated air. We had to leave the door open all night. It was a bit noisy when the night club closed. The reception staff...
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Lovely hotel room was lovely great view did find the young staff lacked customer service skills but certain staff members was lovely the older entertainment got a bit boring singers nearly every...
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stayed there in April 2019 for a week. Freezing swimming pool which was very small for the size of the hotel. food was just edible, not much variety same old dishes every day. it was tasteless. Fruit...
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Good value, no thrills but offers everything you need. Well located; opposite a supermarket and just 5 minutes from the beach, shops and another 15 minutes walk from the bus stop to surrounding...
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So we stay here for a week all inclusive at the end of April, let's start with positive the bar man at the pool tony was great and would do anything for you and the bar man at the main bar who was...
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We chose this hotel for a Weekend break mostly due to its location and for being the most reasonably priced one for someone who doesn't want too far to walk from the centre. It was a good stay with...
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arrived at this hotel at 21.30 on a Friday night and reception staff told us to leave our bags and get to the restaurant for food as it is open till 21.45,good start to a wonderful holiday.
Weather...
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We've just come back from a lovely week in Puerta de La Cruz, the place is beautiful and you can lose yourself in all the shops, tapas bars, restaurants and music. The Old Town is so lovely and many...
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Great location easy walk to the beach and shops. Friendly reception staff and helpful. Plenty of choice at mealtimes and loved how the waiters/waitresses brought our drinks. Tony on the pool bar was...
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Just returned from a week at Be Live Orotava , our second visit . The location of this hotel is brilliant , minutes from the sea , amazing views from balcony, ( room 1017 ). We were on half board...
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We were very pleasantly surprised with the quality of service at this hotel, given that we booked on a budget. The rooms are modern and very clean. All the staff are polite, friendly and helpful. The...
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It appears that this hotel achieved the bare minimum required to qualify as a 4 star hotel. Upon entering the lobby we were immediately disappointed of the outdated design and general appearance...
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Stayed here during the Easter holidays.
The hotel offered a clean room. The location is very central and close to the coast in Puerto De La Cruz.
The highlight of the hotel was the kind restaurant...
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very clean, excellent food and best value for money (you ll need to pay 100% more to feel the difference )!! comfortable bed and friendly hotel staff. will stay again. hotel furniture in the bar and...
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Fix the aircon, reported 3 times, nothing done, ended up sleeping with balcony window open, not ideal when you sleepwalk - 10 stories up !!! Resort really nice, walking easy, lots of bars/ cafe’s...
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Enjoyed a weeks holiday at this hotel. Great location in resort, a short walk to centre with lots of bars and restaurants. The beach is also a short walk, great if you like surfing!
The majority of...
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Average hotel, I would say 3 * not 4*. A lot of Spanish guests, who are catered for especially the entertainment. Pool freezing. Staff very friendly, food average Spanish hotel food, good selection...
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I loved this hotel and would definitely recommend it. The hotel food was lovely. The room was nice and very clean. There was a good entertainment program, with day and evening activities. Staff were...
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I have just come back from this hotel ,I spent a week there with my friend ,the rooms were very nice ,the food was brilliant something for everyone,I had looked at reviews & some said the food was...
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Very clean; staff extremely helpful and friendly ; couldn't fault the food - always hot and good variety. Good location. The only thing that we were disappointed with was the al a carte. Food not...
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I was staying Be Live Orotava for two weeks in March 2019. The location of the hotel is excellent, close to the sea and many interesting places in Puerto and around it (I recommend Playa El...
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We arrived, checked in and went to our room. We immediately rang reception to request another room. The room smelled heavily of cigarettes. ,,, we were immediately allocated another room. The room...
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Nice hotel, nice sea view. Food quality and variety of food very good. Rooms well maintained. Rooms very clean. Hotel location very central. Reception staff had good knowledge of the English language.
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I stayed with my 4-year old son and we enjoyed our short stay. The staff was friendly, wide choice of food for dinner and breakfast. Location is great, there’s a shopping center just in front of the...
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I have got to say , with going away 3 times a year , this is bar far the worst Hotel we have ever stayed in
The Food is probably the worst we have ever had , All catered for our Eastern European...
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Good, nice and clean. Great staff; very polite and friendly. The all inclusive alcohol was not that great. More all inclusive choices should be available.
Different types of food choices would make...
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To use less polystyrene cups as this is wasteful for the environment. To present the all inclusive cocktails a bit nicer. To have the food outside of the buffet nearer to the pool bar. The pool bar...
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The best think about the hotel is great location. 2 mins from the beach and within the city centre location. The staff was polite and helpful. The food was good but more veggie option needed as if...
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Rooms were upgraded with better flooring and no carpet which on last visit was very poor.
Reception area was a lot better with new furniture and flooring.
Will stop at this hotel again in the...
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Quiet and clean rooms. Comfortable bed's. Friendly staff did everything they could to make me happy. Good location. Food (half board - breakfast & dinner) was good, with some variation. Only minus...
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Poor, not what o would expect in a 4 star hotel , was very disappointed after reading all the positive reviews , and feel we must have been at different hotel . What does not help is seeing the...
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A very enjoyable two weeks at this hotel. There was a small amount of cosmetic maintenance needed in the bathroom, but didn’t affect functionality which was fine. In particular, the food was...
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Our room was on the 8th floor with a limited sea view. While the room and bed was comfortable we found it very cold. I asked reception if we could have heating on or borrow a small heater as my...
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Good location near cafes, shops and promenades. Just returned home after a 7 night stay on half board basis. Food really good and plenty of choice. Restaurant a bit like a cafeteria, noisy and...
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From arrival to departure all the staff were helpful and friendly and the cuisine was excellent with variety of dishes with every meal. The hotel was kept spotlessly clean and was very convenient for...
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My partner opted to book this hotel as a surprise for my 30th birthday celebrations.
Where do I begin...
No offer to help with luggage on arrival. Despite my partner emailing the hotel on...
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I stayed here for nine days beginning 22 January 2019. Disappointed with a room.mix up: watch out for room.216; not four star stuff.Staff tried hard but they just don't hit the four star rating...
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This was a last minute booking and seemed like excellent value for the money we paid. The hotel was clean and well maintained. Staff were all polite and helpful and the room was comfortable. The...
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Food very repetitive spaghetti bolognese and fish every day only one toaster and coffee /tea machine dining room terrible to close together and people walking by coughing over your food definitely...
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Amazing hotel for good value. Tasty dinners, breakfast normal english but ok.Staff was really friendly. Location is good - hard to park but you can use private car park at cheaper price then public...
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Normal hotel with perfect dinners and good location. Nice view from the rooms. All well en general, but wi-fi at the corners rooms work not well. Good for couples, but without small kids. Balcony...
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stayed at the orotava 15th to 22nd of jan nice hotel in a great place for attractions beach ,lido bars etc. nice food a lot on the international side would have preferred more meat items but always...
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Great value for money for a winter getaway. Ideally situated for walking into town or out into the local countryside and farther afield beaches. Good choice of buffet breakfast and evening meals. the...
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The hotel is in a good location. Close to the beach and other amenities shops etc.The wi-fi was free but very slow, not sure if the premium wi-fi would have been better at a cost. The food was okay...
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My friend and I stayed at Orotava in December. Our room was a good size ,comfortable beds ,sheets changed every 3 days, towels most days..There were no bedside cupboards with drawers only a tables...
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The wifi doesn't work said it was free that is a total lie €49 for to weeks and forget going into the swimming pool it is frozen honestly very disappointed in the swimming pool the location is...
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We enjoyed stay in this hotel. Location and view from balcony was absolutely amazing. We had all inclusive - good value for money. All the guys working in this hotel were so nice people always with...
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Amazing holiday at an amazing Hotel, Staff were lovely, friendly and helpful. Food was good value. The AI drink's menu is a little confusing. You can get all you want of local spirits, just wasn't...
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Just returned from a half board holiday to this hotel. Very pleased with the location. Our room was very clean and comfortable, and most of the staff were very friendly. The
dining room felt like a...
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I really enjoyed staying in the Be Live Experience Orotava Hotel, located in the vicinity of the city center and the surfers beach. They served a nice tasty breakfast, the rooms were clean, there was...
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My holiday went very well in Hotel Orotava with all inclusive service. Food was good and hotel employers were friendly. Only compliment was the swimming pool water was cold in January. Highly...
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All very excellent!Excellent staff, very Nice room, excellent breakfast and dinner, very Central location of Puerto de la Cruz. Very Nice christmasevening and New years evening. I am very pleased os...
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The staff at the hotel were very friendly and helpful,the room was very clean and the bed was extremely comfortable the best I've slept in at an hotel.We had a room on the 11th floor with a very good...
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We are just back from week over New Year , and had a thoroughly enjoyable break. This time last year we stayed in Be Live in Las Americas, but can say we preferred this hotel.
Arrived just after...
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Just back from a week over New year, can't complain about the hotel it exceeded our expectations, the only downside was the a la carte restaurant that is next to the hotel, you can go once a week...
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This was a lovely stay with very attentive room service staff. Every day for the week we stayed our room was tidied (minimal tidying as we weren’t living like pigs). The food was great and had a good...
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This hotel is in an excellent location Close to shops pubs and restaurants. The food in the restaurant was excellent and varied. The bar staff were friendly and the service was very good. Did not try...
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Just returned from a wonderful break at this hotel. Perfect location. Staff great. Rooms well-sized - ours with a sea view was an added bonus. Extremely clean. Lunch and dinner options were good...
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Nice enough hotel with a few minor niggles but overall fine. Good view from sea rooms, rooms clean and plenty of space. Food passable but could be better, gala dinner was a bit of a farce Christmas...
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Hotel needs a refurb, bar staff great but other staff indifferent. Entertainments poor compared to other Tui hotels. Would recommend location, but not necessarily this hotel. On the whole, ok, but no...
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Not 4 star! Totally disappointed. Food cold repetitive.. Rooms in need of refurbishment.. yet they say recently refurbed!! Double beds tiny. Balconies very scary. Pool was the worst iv ever...
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the hotel is in a great area 5 minutes to the beach and town centre the hotel itself is nice and clean drinks strong but food cold and not much choice would recommend molly Malones great night out...
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Confusingly the Hotel has many names, Be Live Experience Orotava, Be Live Experience Orotava adults only, and Hotel Orotava. But what a location! and safe too. Unbeatable for being close to a black...
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Booked this hotel very late but we were pleased with the level of service and general ambience of the hotel. All of the staff helpful and pleasant, on arrival after a long day travelling the...
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This is by far the worst Thomson hotel we have stayed at it should be 3 star not 4 our room was freezing cold and Stunk of cigarettes the food was cold and very little choice you had to pay for your...
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Very relaxed holiday excellently served. Friendly hotel staff, evening entertainments, varieties of European Nationalities residing, five minutes to a surfing beach and promenades with bars and cafes.
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A hotel with friendly and cheerful service with very good food in a fantastic location. The pool could be a bit bigger and heated in the winter season. In the hotel, the majority of guests aged 60...
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Perfectly situated in Puerto de la Cruz City, 5 mins walk from the beach and basically 10 mins walk to the city centre square where within these areas you’ll find a large selection of great shops...
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We have just returned form Belive Oratava , having read earlier review we were a bit unsure. What a surprise everything was great the staff couldn’t do enough for us , the food was fine all in all a...
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Good sized room, great location, so near to amenities, bit noisy tho. Great view from balcony. Not the best selection of food, if you didn't get there when Buffet room opened food wasn't very warm...
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Good location close to shops and seafront. Friendly staff and rooms cleaned and towels changed every day of stay. Was here for a week at beginning of December and weather was very warm and sunny each...
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At arrival, the entrance area looks neat and stylish.
Me and my friend went up to the room, it had a tiny double bed, whilst we had ordered a two bed hotel room. We went down to the reception and...
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Stayed at the Orotava last year end of November. It was great then. Made a point of booking the same hotel, this time first week December, and it was even better. Fantastic hotel and excellent food...
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The hotel has a very friendly and service minded staff. Nice big room. Everywhere clean and well maintained. Good food for breakfast, lunch and dinner. Overall good value and a great central location...
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The hotel is situated rather close tot he beach and beside the beautiful walking alley, almost opposite to the shopping mall. For us, it was a good thing as we could decide if we want to walk low...
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I am sure the Orotava was quite a grand hotel when it was built in the 1970’s but in my opinion it is not a 4-star hotel by today’s modern standards. It is tired and dated, the bathrooms are very...
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Very nice hotel. Welcome staff, good service, pleasant ambience.Simple and fast check- in and check- out.Diversified and high- quality catering for all tastes.No less important is perfect...
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great hotel, very clean and tidy, comfy beds, good size rooms, staff very friendly and helpful, good chocie of food always very fresh and a microwave to heat it up a bit more if needed, drinks good...
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This hotel is in an excellent location to go out and about and explore the lovely town of Puerto de la Cruz! The hotel staff are very friendly and always happy to help. We found the hotel clean and...
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We booked a double room and had to sleep in a twin as no other option was available. Staff is rude and no one speaks english. Cleaners don't clean properly and came in without knocking, also ignored...
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Booked in for a week, left after 3 days. Main problem was the bed, very uncomfortable, had back pain after second night. 9am on the second morning I asked the front of house manage to change the bed...
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Returned from 1 week holiday yesterday (Friday 9th November).
location great, 10 minute walk to beach and promenade along coast.
The pool bar, pool and bar staff were all great. The hotel was clean...
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Our first visit to Puerto de la Cruz, won't be the last. What a lovely area, worth the 80 minute transfer. Hotel is perfectly situated, only a few minutes walk from the sea and lovely walk along the...
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We had a sea view room which was very nice. Location to the seafront was about 5minutes walk, further into the Old Town depending how far you wanted to walk. Staff where all very friendly and the...
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We have recently returned from Orotava and would certainly return. Rooms were very clean, staff extremely helpful. A special mention to Hughi, Esther and Tom who made our holiday through being...
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Thus was the first place I had went abroad with my partner and when we arrived to the hotel it was outstanding, once we checked in, the staff were very friendly and professional, the entertainment...
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Great hotel, very friendly staff. Rooms are comfortable and the hotel gas great amenities as well. Just the food could do with some improvement. Breakfast, the cooked breakfast was often cold, so had...
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Website at time of booking said that there was always a veggie main dish. This turned out not to be the case. There were nice cooked vegetable dishes such as pistou for the first few days but then...
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No real complaints food good but repetitive bar and restaurant staff brilliant drinks good room good size sea view beautiful pool poor but sun loungers good location very good close to shops and bars...
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We had a wonderful 11 days met some wonderful people the staff where amazing the ones that stand out are Mindy great host and very helpful and friendly Krystina worked very hard in the reception bar...
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I had a fantastic time for a week a dthe welcome we had from our entertainments rep Mindy was 1st class. Mindy is always making sure you are ok and tries very hard to involve everybody in joining in...
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Overall the hotel is fine, basic but it's fine to stay in. The food lets the hotel down massively, with paying for all inclusive I only ate in the restaurant for two days due to the food always being...
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Had a lovely stay room's very clean the foods not to every one's taste pool is abit on the small side and the hotel itself could do with abit of a uplift its in a lovely area shops and beach local...
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Hotel was fairly average it was very clean and in a fab location....we had an excellent family room and room was cleaned every day....food was not the best just warm enough to eat...Very friendly...
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Food- Shocking. Barely a choice and what was on offer didn't go together and was luke warm. Snack bar- Barely a choice also, cold burgers and hotdogs, cheese and ham sandwiches only, no good if your...
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We have just returned from a weeks stay at the Be Live Experience Orotava.
In terms of the hotel it was nice enough (with rooms being cleaned daily and at night time a chocolate was put on each...
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This is my third stay at this great hotel. From the moment I arrived at reception I knew I had made the right choice, the room I got was very big with a great double bed for 14 nights. From the staff...
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Currently staying at this "so called"
4star Hotel.. been here since
The 16th. The food is terrible
The first room the balcony
Fithly and a mucky room
On the road side. They have
A bar on that side...
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Me and my boyfriend came for a ten day holiday here with Jet 2. The Hotel is very nice and clean. Receptionists are very helpful. The staff are all very friendly and helpful. Most speak English as...
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Very nice hotel, excellent cuisine and nice staff. I would like to thank the delegate Lence, who took care of us throughout our stay. Then I would like to thank the evening barman Kristyna, who makes...
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Four of us stayed in this hotel. It was clean, friendly staff, could do with a refurbishment, food not great, not much choice, small rooms, when using shower water wasn’t going down plug hole so...
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Hotel was poor needs updating needs more pools more entrainment and better food as food was cold and also needs more access to self service drinks I feel the rooms could be cleaner and could do with...
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Just back from an extended long weekend break we stayed all inclusive for the 4 days,
arrived early morning Saturday left late Tuesday night. Rooms cleaned every day spot less we were on the road...
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Stayed at the Oratava in puerta del la Cruz and found that it was an amazing holiday, the staff were all pleasant and very helpful, to not mention some names does not mean we didn't like them it's...
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Great location, hotel staff friendly and helpful, food ok, enjoyable time. Pool could do with updating and not as big as appears on website but still good. Needs more child friendly entertainment...
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I am currently on holiday with my 2 friends.
To give you some backgrounder are aged between 28 and 32 and all have children; but booked a 3 night holiday for some well deserved girly chill time...
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My holiday was excellent .staff excellent , HUCHI GARCIA is the best !!! Reception staff very help full all the time even the i lost 2 access card from the room i expect to get charge like i was...
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We stayed here 4th till 14th August 2018 and here are the pros and cons...
PROS
Great food great choice.
Friendly staff both bar and restaurant.
Clean rooms.
2 min walk to town or the beach.
Quiet...
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This hotel states it is a 4 star , don’t believe it is, realistically it is a 3 star.
Rooms are ok but maid service isn’t the best and I don’t think they know how to make a bed properly.
We went half...
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Well impressed food was lovely as all the other belive hotels Ive stopped in.
Hotel staff second to none they do your your hotel proud Hutchy, Tony nothing is a bother to them.
Reception staff...
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Hotel room was of the main road, however the main road is beautiful and you can look out to the left to see the beach. The room and bathroom was nice - no complaints
Weather was great and the pool...
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I previously worried about some of the reviews that were put on trip advisor but soon found out that there was no need to worry. As a big group of friends 16 of us we were made welcome from start...
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We stayed there for 7 nights and the staff we very helpful and friendly. There was always a wide range of selection of food. Cleanliness of the hotel was great. Would recommend staying here. Close to...
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Orotava hotel is one of the best in its category I've seen, at least by local standards. There were even some 5 star hotels which appeared worse. Everything in the inside is new, rooms are quite...
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A seasoned solo travel I was looking to a return trip to this resort. Read the reviews on this hotel thought it was ideal. How this hotel is 4 star rated I really don't know. The majority of the...
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Always clean, neat and presentable, would highly recommend trying their food as it is also a 10/10. Staff are very helpful and friendly. Very good for the price paid, the worst part was the...
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We have just had two weeks all inclusive holiday at your hotel the staff hate the English, cleaning was non existent, they don’t cater for the English in restaurant and the food they made was...
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Stayed here last week with my husband on an all inclusive weeks holiday,
We ate in the restaurant once in the evening during the whole weeks stay, it really was vile! Twice we went down to eat looked...
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Just stayed here for a week with my husband.
Hotel very clean & food lots of choice.
.All staff very friendly and helpful
Evening shift entertainment quite good
Hotel central location with lots of...
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My two teenage daughters and I have just come back from a very enjoyable week of R&R at the Orotava. Arrived at 1am to find a meal and large bottle of water left for us in our spacious, modernly...
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The hotel is what you would expect from a high rise apartment block. The rooms and hall ways are clean and staff are friendly enough. The walls are thin and halls echo so not quiet.
If you are a...
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Not really 4* but well placed and services are correct. The restaurant is not the best one but it's the all in style buffet can't improve a lot for the price you pay the meal. Swimining pool is not...
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Sorry but the hotel is not fond of brits
Loads of spanish and dutch germans the all lo e but if your a brit ....sorry you aint getting fussed over . Beds are very uncomfortable . The restaurant...
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Arrived late at 2145 and straight away reception gave us the all inclusive bands and told us to quickly go to the restaurant before it closed. Met at the restaurant by Yolanda who made sure we had...
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The location was good, convenient for beaches and town amenities. Could see the sea from our balcony, but no Mt Teide - it was in the other direction even if the continuous thick cloud cover had...
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Enjoyed a week at this hotel in Puerto de la Cruz , and was amazed at the gorgeous views we had from our balcony,....... ocean and Mt Teide , hard to beat !!.
Staff were friendly and helpful...
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No way this Hotel 4* the staff concentrate so much on getting there work done(as they do work very hard they forgot the paying customers.not one member of staff smiled at us till half way through our...
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Just back from this hotel travelled 10th April . Hotel great . Staff really good and hard worked from the cleaners / restaurant/ reception. They can't do enough for you we really enjoyed our stay so...
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First of all, the bar team was great! Especially Huchi, Ahmet and Jolanta, top service with a smile!!!They made the difference!!!
Overall the hotel is not worth 4stars, I would say maximum 3...
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This hotel is situated centrally in Puerto de la Cruz, it is near the Martianez shopping centre and the Lago Martianez pools. The local market place and the Loro Parque are easily reached on foot...
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Hotel spotless, food was really good as plenty of choice , we were not expecting too much when first arrived arrived but pleasantly surprised. We were on second floor and room was spotless, all staff...
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I came last year with a friend and returned this year with my daughter. We both loved our short break at the Be Live Experience, Orotava. I will return again, given half a chance. Staff very friendly...
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We stayed at this hotel in March 2018 and were very pleased with our stay, I would highly recommend the hotel for anyone looking to stay.
Here is a detailed review of our...
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Just got back from a weeks holiday at this hotel. Hotel definitely not 4 star maybe 3. Hotel was clean with comfortable bedrooms. Hotel staff were very pleasant and good service from the bar staff...
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Spent 5 nights 21st 26th March.
The hotel was very clean and a credit to staff.
pool clean and tiday
You get what you pay for with the food. Ate in twice but food rather lukewarm. Something to look...
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We booked our trip about 3 weeks before flying. This hotel offered half-board at self-catering prices and from our local airport so we went with very low expectations. How wrong we were and we just...
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Perfect position and great ocean view for this really good 4 stars in a very central location in Puerto de la Cruz, in front of a shopping mall, supermarkets, souvenir stores, restaurants, Bars and...
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We stayed here over the New Year. Our room was immaculate. The hotel is lovely and clean very well presented its friendly staff. We paid for breakfast, lunch and dinner. Soft hot and cold drinks were...
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Stayed in this hotel from 22nd Jan until 1st Feb. The location of the hotel is perfect with just a short walk into the town of Puerto de la Cruz, we really fell in love with this town. Hotel very...
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paid approx £450 for 10 nights half board from jan 16th to 26th
location was excellent had sea view which was excellent
staff were friendly and very polite in all areas
cleaning was excellent fresh...
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The room, is only superficially clean, with ingrained dirt round the bath taps, shower screen and tiling. Some of the tiles in the bathroom where broken and bits of tile where missing (leaving sharp...
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Well alive, but only just.
The dining hall looked like an old folks home.
The bedrooms were pretty sparse and bare, but clean.
But this cheapskate hotel asked money for everything, pool towels, the...
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I have just been at this hotel for 10days and was very happy with it. I thought the food was very good, where else do you get smoked salmon for breakfast for the price you are paying. Ok sometimes...
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Good situation is the best parturi of this hotel. Room was ok. In the room there were no chairs, In the balkony was two. During a week they changed towels and bed linen only once. Breakfast gold, not...
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Very disappointing, I have to agree with most of the negative points made in previous reviews. We had a room at the front which had a lovely view but was noisy from traffic plus a lot of smoke from...
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Lovely staff and in a great location. Easy to walk around the town and surroundings. If you’re considering this hotel bear in mind that it’s in the middle of a bustling town. The beach is a very...
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the staff were lovely, the meals were tasty but a bit boring (exact same breakfast every day)
the beds were made every day and clean towels provided but the glasses we had brought up from the bar...
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Do not go to this hotel expecting 4 star treatment, the rooms are dated with an old grubby brown blanket on the bed, you have to pay for the safe, you have to pay for towels by the tiny area by the...
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I would recommend the hotel, it is at a walking distance to the sea, to Lago Martianez, to the center, to the station for Loro park, to everything that is interesting in Puerto de la Cruz! Still, it...
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Hotel Be Live Experience Orotava was a great hotel in spite of it's somewhat complicated name.
We arrived in a hire car as my partner is in a wheelchair and there was nowhere to park while we booked...
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Thomsons/Tui recommended this hotel as one of their better hotels.It's ok.
Situation wise,its quite close to the front and only the back rooms have a straightforward sea view.
It has only one main...
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Once again I have to write a review to disperse all the bad ones made about a particular hotel. In spite of being a little worried about all the bad reviews we read about this hotel, we went ahead...
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We are visiting Peurto de la Cruz for the 5th time and as it is our 38th wedding anniversary I decided to spoil my wife by bringing her to the highly rated 4 star hotel close to the beach...
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A lovely clean hotel with friendly and helpful receptionists. The food however was very poor in choice and temperature of the food was very poor. We never had a hot meal, it was always lukewarm...
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This hotel is in a great location, just a 5 minute walk in either direction will bring to a beach or shops and the heart of Puerto de la Cruz is only a 10 minute walk away. The rooms at the hotel are...
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Hotel dull and dreary, staff mediocre, food quality poor and never hot. No entertainment around pool area or hot snacks either for all inclusive guests like us and were asked to contribute 50% for...
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This was our 5th visit to Puerto De la Cruz and love the resort. This hotel however does not live up to what I would expect of a 4* standard. The positive comments that I would make is that it is...
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After booking then reading the reviews was not expecting much. I was very impressed with the location,cleanliness and fantastic service I have had here. Was all inclusive and food choice was good...
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My wife and I had a 10-night half board holiday here in mid-October, on a very good TUI late deal. We made our choice after reading recent reviews, especially the negative ones. We felt that some...
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We stayed at this hotel for 2 weeks with our 3 children aged 11-15.
This hotel is quite nice. It is fairly large and very close to the centre of Puerto De La Cruz which takes around 5 minutes to...
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The Hotel the Room was dark small the bath was clearly made for people smaller than myself terrible.
Evening Meals not great
The Pool the "opening time" on A Morning 11am stupid
And the Icing on the...
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we went to orotava 22nd sept for two weeks i emailed that i would like a room on the 7th floor which we got it was great the staff who cleaned the room were excellant clean towels every day also bed...
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A very nice Hotel,area,staff and food,although yet again not enough entertainment nor clubs for the kids. A holiday rep would have been useful for booking trips as it would have saved us a lot of...
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I spent one week in this hotel recently and found that we liked the hotel as a whole with it being in a good location and central to everything. However, we did not enjoy our half board experience...
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Their kitchen served everyday local food (though I missed a bit more fish, for an island...). Great pure food, not messed up with tons of ketchup or mayonaise. Though I'm sure a lot more local...
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I stayed in this hotel for a week and didn't know what to expect. I read excellent reviews and very bad ones as well.
First of all the rooms were dated, this a fact that no matter how good the...
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Good, clean and quite room, located at 9th floor with Ocean view ... Friendly and helpfully people. Parks and beautifully environs with palm trees, flowers and birds ... A special remark for a sort...
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First of all the Hótel is very dated. The only modern thing I see the new pool. But this is small and not large enough for this Hótel. The chairs in reception are all dirty and don't make you want to...
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Don't know how it's a 4 star! Very dated !! Food boring only eat one evening meal more like a cafeteria not a hotel ! Breakfast buffet cold eggs etc! Only nice thing & hot was toast you did yourself...
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This hotel is not a 4* hotel.
The rooms were extremely dated, bed sheets were scratchy and weren't changed once in our 10 day stay! The towels were thin and hard, the carpet was marked and had iron...
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Hotel is not new, but everything was ok. Big bathroom and room, it's enough for three pearson. Cleaning room doesn't exist, empty trashes, new towels and that's all. Small pool, to smallest for so...
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Just thought I'd write a review while still here. Hotel be live orotava started a bit slow. We arrived as a party of 5. Grand parents ourselves and one 11 year old. The hotel itself is very clean...
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Doesn't cater at all for families, very disappointed.
Not at all catered for English guests! The food is rank and made me and my daughter Ill 2 seperate days, first time we've ever been ill during...
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We booked a last minute deal and after reading some of the reviews we were a little unsure of what we would find. There was no need for concern as we had a brilliant relaxing week. Hotel was just...
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I went to here with a family of four it was a perfect stay as all the staff were friendly and helpful. We stayed on the top floor looking down on a incredible view of the El Teide Volcano and the...
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Loved this hotel, my husband and I had a lovely holiday, we where very impressed with the pool area it was so modern and spotlessly clean. The staff are all very helpful and hard working. Reception...
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Great hotel in excellent location with friendly helpful staff .variety of food at meal times. Beach close by lovely walk along the promenade watching people surfing. The lido is only 5 minutes walk...
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Ok - so I will try and make this briefly as possible.
Hotel Receptionist (male)
Upon arrival with a friend, my first impression wasn't that great with him (unfortunately 4got to take his name) but...
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I had vacations in Orotava be live hotel. It is very good hotel - clean rooms, the food tastes really good, very friendly personel and nice evenings' entertainment programm. By the way, I met Freddy...
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Last February I was looking for apartment for two in Tenerife south. This was the first time for us to go there and all I knew was that I wanted to go to Playa De Las Américas. On booking.com I...
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Great hotel, nice people working here and great service. Close to the centre and the beach, verry nice to go for a walk during the day or in the evening.
The rooms. are verry nice and clean, food is...
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stayed elsewhere but came for buffet lunch several times.Very good choice soup,salad,paella,fish,meat,desserts etc.for 10€.Easy access and opposite supermarket and close to taxi rank for those who...
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We stayed at this hotel 3 years ago and found it to be OK. However we spent last week here and found it had gone down the hill a bit. The food was exceptionally unappetising and quite often...
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This was a fantastic find for a last minute 4 day break, we went half board as it was on offer and cheaper than self catering but didn't intend to stay at the hotel for evening meals. As it was the...
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We visited the hotel on h/b with a group during the carnavals. The location was excellent with walking to the all places in the city. The view from the balcony was great.The room is compare to 3...
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We stayed during the Carnival. The hotel is central, minutes walk from the main attractions in the city.
The rooms are nice and clean with a nice balcony. The rooms are either facing the mountains or...
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The hotel overall was good but it was extremely old fashioned and in desperate need of refurbishment. You could feel the springs in the mattress where they were so old. After complaining about this...
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Good mix of nationalities in the Hotel. Drinks and Beverages are good value. Very convenient for beach, shops and buses. Free wi-fi slow and not reliable. Restaurant very well organised, food...
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The hotel had Clean and tidy rooms but nothing out of the ordinary. However half board for 2 people for a week was £715. Really cheap. Tasty buffet with lots of choice but dining room is crazy busy...
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A hotel in a great location close to everything with very friendly and efficient staff. Very clean and the food at evening meals is great. Breakfast same every day and average. They also make an...
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Got a cheap deal so wasn't expecting too much. The hotel is clean and very functional. I didn't realise until I read the confirmation we had half board as there are so many places to eat and drink...
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For the first time ever my husband and myself decided to leave the rat race behind and have a Christmas holiday in the sunshine. (hopefully) We travelled with Thomson to the Be-Live Orotavia hotel...
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Travelled here as a four-person family including two younger kids and stayed on the top floor with great views of Mount Tiede and the harbour at San Telmo.
Front desk couldn't have been more...
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Very poor food, not much choice and cold food. Noisy hotel rooms. Cleaners came to do rooms too late in the day, 2.30/3.00 o'clock!! No wifi in rooms unless you pay 20 Euros a week!! Overall a very...
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Returned yesterday from 7 nights here, no real complaints. Having read earlier reports a bit concerned regarding the food and yes eggs and bacon not always hot at breakfast, but not too bad. Other...
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We stayed for 6 nights. It was our honeymoon trip. This hotel has probably the best location possible (two good supermarkets nearby - Hiperdino and Mercadona as well as the small Martianez shopping...
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Realy nice hotel.
Marcos is realy the best desk manager I ever met!
He is nice and helpfull. Nothing is going to far for this man.
Allways laughfing and doing his best for the costimers youg and...
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check in - marcos on reception checked us into the hotel,a very friendly man & it was hassle free.over my stay the reception staff were very good.
room - the room was spotless,with a fridge & the...
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We have just had a week here, it was a very nice hotel and most staff were very helpful and friendly. The room was good, air conditioned, and housekeeping was great. Its really well placed for the...
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Food wasn't cooked properly not much choice no entertainment that might have something to do with the time of year not many English people working there no advertising what's on menu choices at night...
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This hotel, which labels itself as a 4*, is a huge missed opportunity to be a real 4*. I cannot give it more than 2*. The hotel infrastructure is a 4* but what the hotel provides to guests and its...
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Wha at shame a lovely hotel is being spoilt by loud disco music being played by the pool, not a relaxing experience.
Staff should stop people saving sun beds. If you go to the pool at 11 am then...
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We spent a week at the hotel, as part of a tour of Tenerife.
The hotel is located in a quiet street, within short walk of the tourist areas and the beach. Room was clean but outdated, with non of...
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My wife recently had a knee replacement and we were looking for a hotel close to shops, bars, restaurants and the beach - on this the hotel scores well, with only a couple of minutes to all...
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Just got back from this place we had 2 weeks and we enjoyed all the time we had there.the hotel is a bit outdated but wonderfully clean and tidy the food is repetitive .it's a bit far from the...
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Stayed for one night on a business trip. The hotel was well located but it was very dated and in need of refurb. Beds were uncomfortable with only one long pillow, a hard mattress and scratchy...
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I love this hotel ! Is very clean , the food is amazing , is situateI d near playa jardin a beautiful place ! Near loro parque ! Near center and all the shops ! We loved this hotel ! I recommand this...
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Reception not very friendly and a bit curt. Never seemed to want to help with a small problem or concern. Hotel itself is very clean but furniture in the lounge is dated and a tad scruffy and...
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Booked in for 2 weeks, shame it wasn't two months. Great hotel, staff and great variety of food everyday. Only one problem in the restaurant, not all the food was hot, BUT there was a microwave to...
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We both had such a good experience at this place, honestly the best hotel I have stayed at in Tenerife and I've been coming here for years. Great customer service, awesome location and superb...
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Location was excellent. A few minutes walk to the sea, the shops and restaurants. For 4 euros a taxi will take you to the botanical gardens and from there you can explore further and walk back down...
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Stayed at Be Live Experience Orotava end September 2016 for 2 weeks. Booked through Thomsons arrived about 9:30 pm
Coach from airport took two hours with driver only, no Thomson rep on...
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Stayed here for a week. The staff were very helpful and pleasant. The hotel it's self was nice and clean. Quiet hotel easy 5 min walk from the beach and promenade. Food was reasonable with plenty to...
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Stayed in be live la orotava with mum,husband got put in diff hotel from what we were told also put on high floor asked for diff room and lower floor was there 13 nights didn't get moved to last 2...
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Had a wonderful stay here in the Be Live Experience Orotava. Spent many days by the pool and experiencing the superb positioning of the hotel, with easy access to everything that we needed: beach...
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Me and a friend stayed at the Orotava for 5 nights after booking through Jet2. We were greeted by very friendly staff on the check in desk who was able to get us up to our room very swiftly.
I had...
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Very good location, excellent staff, very nice place. Plenty of food and very good and diversity from one day to another. Very clean hotel. We enjoyed every moment of our stay in this hotel...
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I saw all the previous reviews and i was curious if the negative ones, are confirmed...
In fact, not !
I liked the hotel, big enough rooms with ocean view (not worth paying extra for)
The guy from...
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we have just returned from this hotel and thought it was fantastic. Food was plentiful and exciting. Staff were brilliant. The only let down is there is no entertainment of a night..the bedrooms were...
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Large bedroom with good shower in bathroom. Very clean hotel. In flat part of Peurto de la Cruz so quite convenient,
Good choice of food, plenty of fresh fruit at breakfast and in the evening...
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The pool area has been updated and is very nice.
The rest of the hotel is very dated and certainly should be rated as a 3 star not a 4.
The breakfast is pretty poor with soggy bacon and awful watered...
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No iron or ironing board available.You have to pay a deposit for pool towels and tv remote controls which is surprising for a 4 star hotel.No ventilation in the bedroom unless you leave the patio...
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First of all I must say that we received excellent service from Jet2 Holidays from start to finish.
When we checked into the hotel we paid the usual deposit (20 Euros) for use of the safe along...
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Highly recommend this friendly hotel. Excellent service, food & position. High level of cleanliness. A thoroughly enjoyable stay. The restaurant on the front of the hotel had some of the best prices...
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The good...............This hotel is listed as 4* which,personally I don't think it is. Having said that I thought it was a nice enough hotel. It was clean and our room was spacious.
The...
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The hotel was very nice at the great location, it is a bit old hotel and that is the only one thing that is not so great, they need some inovation in interier. Food, staff and cleanning were the best.
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The title of my review pretty much sums up this hotel. Most of the guests were elderly German couples or groups who were very quiet and kept themselves to themselves. The buffet restaurant was...
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I stayed at the Be Live Experience Orotava for 3 nights Half Board in early March 2015 as part of a short two centre break. The hotel is somewhere between 3 and 4 stars. Both breakfast and evening...
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Not my ideal place but liked the serenity and peaceful nature. The hotel is quite old and needs some refurbishing for sure. Staff were friendly and helpful although you have to read the facilities...
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It's a quiet and elegant place, we spent there a week. More advantages? Excellent food, wine and service in the restaurant. The hotel is situated close to the beach and the swimming pool complex, and...
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These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinions of either Canarias.com or Tripadvisor LLC
There are no opinions as yet for this hotel.
These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinion of Canarias.com
7/30/2026 3:30:45 AM
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