Este magnífico hotel de playa goza de una localización privilegiada en la localidad turística de Puerto del Carmen en la espectacular isla de Lanzarote. El establecimiento presume de un escenario idílico en frente de la Playa de Matagorda y a tan solo 4 kilómetros del centro de la ciudad. El aeropuerto está conniventemente situado a 4 kilómetros. Esta propiedad contemporánea atraerá a los huéspedes con la promesa de un ambiente de lujo, excepcionales instalaciones, servicio impecable y atención al detalle. Las habitaciones han sido decoradas con mucho gusto y vienen completas con comodidades modernas para el confort de los viajeros. El establecimiento tentará a los amantes de deporte y a los que busquen relajarse con las impresionantes instalaciones de recreo y ocio. Todos los huéspedes apreciarán los deliciosos platos y especialidades de todo el mundo servidos en el restaurante del hotel.
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Rooms Service Sleep Quality Value
Originally we were booked to stay in the lovely hotel Beatriz Costa and spa but 2 days before our arrival we were told it is not opening and so we were being transferred to this hotel (playa and...
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Just got home from a 10 day holiday with my wife, daughter, son in law and 3 grandsons. This was our second visit to this hotel but since our first visit 2 years ago...things have gone very much...
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Anybody travelling from England, be reassured that this hotel is cleaner and safer than anywhere I’ve ever been! The staff are so friendly and the moment you step into the hotel you can tell it is...
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the room is a good size there are only 3 speaking news channels the food ss okay very dissapointed at the pizzaria buffet style was expecting more location you have to get a taxi to anywere 5 to 7...
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We arrived on 19th July after our hotel was changed last minute by our travel provider - 4 days notice!! We really weren’t sure what to expect - but we were not disappointed!
First impressions was...
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We stayed in this hotel 27th July for a week. We booked a standard twin room there was a sofa bed for our son. We were in room 95 directly above the bar. It was very very loud. One morning we we...
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So it’s our first time here .. we was meant to be staying at the Sol just a few doors down but got changed to here & we honestly have had a fab 2 weeks all 7 of us ! Thank you Claudia & Jorge we’ve...
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Arrived on the 16th of July for 11 nights booked through tui, after a 10 minute coach trip from the airport, we got to the hotel. Checking in was fast & efficient & as it was 8.30 pm, we were...
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I should first start the review by saying that the facilities in this hotel are lovely, the rooms and communal areas are very clean which is a lot of comfort during the current climate.
The hotel...
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Dissapointing facilities. Cheap drinks, frozen food and limited hours in the bars. Can't grab a cup of coffee before 7 am. There are no vegetarian or allergy options. Chefs don't understand the...
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Okay so the room was not so good considering they were closed for 3 months. There were so many dirty marks and names up the wall of the bedroom. The aircon didn’t work very well so we had to sleep...
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This was my 3rd visit within 7 month's.
The reason for my return is the staff, accommodation and the island, feels like my second home.
I brought my mother here in march as she has not had a holiday...
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We went a family of 6. 4 adults and 2 children aged 8 and 5 over the February school holidays
The hotel was nice and located right by the beachfront and minutes from the airport. So transfer was no...
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Horrible staff, horrible food. Had to move out as paid All Inclusive and couldn’t eat the food. The restaurant staff were so afraid that you were going to steal their awful food that they checked...
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We stayed in this hotel a couple of years ago, and was not as impressed with it as on our previous visits, so as we like this part of Lanzarote we decided to stay in a different hotel and hope it was...
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The first thing to say here is that this hotel is literally at the southern end of the runway, so if you don’t want aircraft noise, this one’s not for you! Wasn’t a problem for us but may disturb...
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Just returned from our 10th visit to the beatriz,Great location,lovely sea front walks,be great when its finished.Alot has been done since our last visit last november,just needs cycle path...
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Hotel is very clean and rooms have a really good view. Were were staying during the Corona virus outbreak and hotel was on lockdown. All facilities were closed. We spoke to reception and they were...
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Our main problem this stay was that when we booked through Jet2 (as opposed to Thomas Cook previously) we were booked a standard room, while previously we had booked an upgraded room! We only found...
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So honestly was not sure what to expect after reading previous reviews of this hotel. I have absolutely no complaints. This hotel was spotless, rooms were cleaned everyday with fresh towels when...
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Me and my boyfriend stayed here for 5 nights, although we had a great holiday there was an issue.
So, - The beds were incredibly stiff and the pillows long and flat (my back hurt every morning) but...
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Arrived at the hotel early and were very pleased to be able to check in straight away. Hotel reception is very spacious and well decorated, and the staff were very friendly. We were directed to...
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Beatriz Playa&Spa in Matagorda .Hotel was good , lots of space for everyone . Rooms are spacious . One problem for me was the beds mattress - they was too soft , seriously too soft. Food was ok...
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We stayed here as a couple at the end of Feb.
Check in, despite our flight being very delayed, was slick and easy...in fact the girl on the desk sent us to get some dinner before we missed it while...
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We have been to lanzarote about a dozen times, and I'm sorry that this is our first and only time we will be coming to this hotel.
Check in was fast, but our room wasn't ready till the afternoon
ROOM...
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We are regular visitors to Lanzarote . We have stayed in many all inclusive hotels . I am not a complainer by nature and have always been happy when staying here in the past mainly in Hesperia playa...
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We spent a week here for our 30th wedding anniversary really nice hotel very clean and grounds were well maintained we booked half board which we don't normally do and the food was the only downside...
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We went to Beatriz Playa and Spa in Matagorda the first week in February to celebrate 50th and 18th birthday and we were thrilled to be staying in such a beautiful hotel
The reception area was...
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A really lovely hotel. Superb location near the beach. Lovely walks along the promenade into Puerto Del Carmen and Arecife. On arrival I was very impressed by how spacious and bright the hotel is. It...
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Don’t stay here if you go alone. You need a witness with you because if anything happens to you you’re discredited and called a liar in public. Single guests are not safe here. I left 8 days early...
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Yet another lovely trip to this hotel and love it the spa is great the rooms are lovely and there isn’t anywhere in the hotel we can’t take my wheelchair
And just nice to sit on a balcony and enjoy...
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Just returned from a weeks stay pleasantly surprised of the quality of the the whole experience,Food was top notch especially the Italian restaurant ,everywhere was spotlessly clean .Nice location...
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The Buffet was excellent. The hotel is huge and initially navigating the route from reception/dining area to bedrooms can be confusing. Better signage on the floors would be helpful. However staff...
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This was our first time at Beatriz, we only stayed 3 nights as this was only a mini break. Location of the place is great, close to the airport and walking distance to Puerto Del Carmen. If you enjoy...
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Well what can we say I want to be positive because there was much more good than not good about this hotel
Staff and entertainment team very good
Hotel was exceptionally clean
Plenty of sun beds and...
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My friend and I have just returned from our 6th visit to the Beatriz Playa, 5 times with T.Cook and this time with Jet 2. We stayed in a refurbished room 3091 with a lovely sea view. We had a kettle...
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My wife & I stayed in this hotel for 1 week between 13-20th December. We were in room 2007 on the 2nd floor & with a sea view. It was a last minute deal, booked with Jet2 and was reasonably priced...
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Stayed for seven days,check in easy you pay three euros a day for room safe,if you stay for seven days you get a free visit to the spa.
The hotel is big and it can be hard to find your way...
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To keep returning to the Hotel Beatriz Playa & Spa shows just how much we enjoy our time here. We stayed for 10 days "All Inclusive" in late January and we found that every amenity that we require is...
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We stopped here for the last two years at Christmas and New Year fantastic food really helpful and polite staff hotel and rooms are clean and I'll look after well the Christmas and New Year evening...
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First time all inclusive for us. Hotel reception and communal areas very clean and well presented. Room was big enough and cleaned daily. Bathroom was very modern. We took our 15 year old son who was...
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He also complained I took photographs of him. Manageress gave me a warning despite I never took them. He came to my table shouting delete delete and I called for help but no one helped and I had to...
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I'll start by saying Reception at the Beatriz Playa Spa Hotel is 5*, a combination of excellent service, energy attitude.
Thank you Carmina and Patricia in particular
The room was spacious, bed...
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Have just returned from this hotel and feel very disappointed considering what we paid for our holiday.
Good points and these are very minimal. Receptionist Maria who checked us in was very courteous...
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Ideal location between Puerto del Carmen and Arrecife. Big hotel but nice rooms and good food and very friendly staff. Bus 03 stops nearby in Calle Agonal and takes you in a few minutes to the two...
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Very minimal!! Every extra you'll NEED you pay al lot! The quality of the food and drinks where very very bad. Actually quite disgusting. Drinks in the hotel restaurant where very expensive...like...
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This is a lovely hotel lovely food and very helpful staff, would highly recommend it. Pleasant walk to beach, restaurants and shops. Nightly entertainment in 2 bars, their mascot Tapi was so good...
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Stayed here over the Christmas / New Year
Booked superior rooms but given DOWN graded superior
Food
acceptable and repetitive.
Bar staff
Good and accommodating
Entertainment
poor, the...
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Unbelievable,please don't waste money,it's awful,we are there with friends,for Christmas and New year,10 day's in total,paid 3400 all inclusive for two,couldn't believe,they had the same breakfast...
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Coming back for a second stay this may one problem coming back as a disabled customer what amenities are there for me really enjoyed first stay so looking forward too coming back. Just need too know...
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3 couples visited to celebrate new year reception staff rude bar staff rude pool area poor restaurant staff rude food in restaurant cold basic the chef on eggs very rude! Al acarte chinese and...
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I booked the beatriz for myself and my mother for christmas. The hotel all inclusive for €2900. Shocking! On arrival at 12 I went to the pool bar to ask for water. The not so nice waiter informed me...
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Stayed here with a last minute booking and I can't really knock it for what we paid , the rooms are big but if you don't get the sun they can be very cold , we paid for a sea view but wish I hadn't...
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Love the Beatriz costa Hotel.friendly helpful staff.Meet up with return guests have a laugh and drink in the entertainment bar or in the quiet bar.
Take a stroll down to the town.
Relax by the...
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Hotel is stunning! Staff were very kind. Room was clean and extremely spacious, our views of the beach were beautiful! However my family in different rooms did not have as big of a room as us, think...
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Cannot fault this hotel at all. We were half board and the food was plentiful and nice, there was cava with breakfast included in the price. Although the restaurant was busy we always got a table...
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Spent 11 days over Xmas at the Beatriz & everyone had a good time. We requested in advance rooms next door to each other & got them. The views from the rooms look out over Costa Teguise as the hotel...
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We had a fantastic time at Beatriz Playa, we stayed as a family of 3 kids and 1 adult.
The room was beautiful but the beds were uncomfortable we stayed in a twin double room and the two children beds...
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We arrived t this hotel for a 2 week all inclusive break prior to Christmas. I am a coeliac at and the hotel was notified of this at time of booking and emailed regarding this prior to my traveling...
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We were staying here from 7 to 17 Dec. and we enjoyed very much! I was afraid that Beatriz is a big, noisy and overcrowded hotel but I was pleasantly surprised. Big - yes, a thousand of people - yes...
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Have been to Lanzarote many many times, this is the first time I've stayed at this resort.
It's beautiful, the staff are all very friendly and helpful.
Amazing value for money.
Fantastic choices of...
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Very short transfer from the airport (good).
I wasn’t keen on my first room as it was on the first floor with the view of a metal storage container but reception very kindly found me another room.The...
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Our flight was delayed. Check in quick. What a a lovely reception area. Staff very friendly. When we got to our room we had a great welcome with a buffet for two waiting for us. Greatly appreciated...
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Lovely clean pool area. Cleaning of rooms however is dreadful. No cleaning of our room first day and when we told them this at reception we were greeted with a shrug of shoulders and told we had...
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Had a fantastic holiday can’t of asked for a better friend to go with meet some lovely people which makes the holiday Edward the entertainer was fantastic always willing to help so funny will miss...
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Room was comfortable . Noisy at night.Hot breakfast very oily cold meats processed. Breads were nice. Only did Breakfast. No ironing or tea making facility in the room. There was a safe but extra...
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Lived in 1076 room. Huge hotel for I think more than 1000 people to stay at the same time. However the walls has quite good sound isolation. Very good located in a quiet area nearby the airport but...
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We were placed here last minute after our scheduled hotel closed suddenly.
Lucky us. The Beatriz is way better than the Lanzarote Palm.
Great bars, restaurants and staff throughout the Beatriz...
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Me and the wife stayed here for one night as a surprise birthday gift for myself. taking a break from working in animation teams ourselves, we were excited to see what the Beatriz team had to...
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Once again had a fabulous week at Beatriz Playa and Spa, nothing is too much trouble if you are a repeat guest it's the little extra touches that make staying there so nice
Excellent choice of good...
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Stayed at Beartiz Spa in Matagorda. It is a big hotel and we went half board so any drinks and water at meal times had to be purchased and to be really honest about the hotel, this was the only...
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My husband and myself have just stayed at Beatriz playa hotel in Matagorda 4th - 11th November 2019. We have stayed on Lanzarote quite a few times, second time in this hotel. The hotel is clean...
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We came here by chance as our hotel we booked was cancelled so we were relocated
Transfer 10 minutes which was ideal . Efficient check in . Paid €21 for safe you receive a free voucher to use the...
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The good-house-keeping- our room was serviced daily kept very clean. The staff in the spa are very friendly. The spa itself is excellent. The lady who helped me to check in online for my return...
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Well it's our last night at this hotel and I can say it's been fab xx rooms are very big lots of room with bath and shower and large comfy beds x cleaned every day x staff were very good x animation...
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I am here at the time of writing this review
Hotel fine staff very friendly apartment cleaned everyday, food good you just have to search a little! freshly cooked meat all the time just go to where...
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On arrival no explanation about towels where to find places. Husband in wheelchair suitcases and nobody offered any help had to find my own way to room. Was told room is an adapted room WELL it had 1...
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Hotel is fab...clean..well kept...don't mind the reviews about the aeroplanes, ppl must have little to worry about ..theyre very infrequent and not disturbing.
I travelled alone and felt safe for...
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I read a lot of the reviews. Most of them are correct.
Nobody shows you where the room is at arrival. Have to find out everything by yourself.
Restaurant is to small and starts to late and they...
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We visited in August as we had a family Wedding to attend. It was lovely to have just a 15 minute transfer from the airport and check in was quick and easy. Our room, one of the refurbished ones...
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I feel so very sad that my family were subjected to the worst food they have ever had to consume in a hotel.
My Daughter eventually capitulated and ate out in the local restaurants at considerable...
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This is a fantastic hotel, spotlessly clean and the rooms refurbished to an extremely high standard, everything about it from the staff, pool, food, rooms, entertainment is excellent, and on the off...
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I stayed here in October 2019, as part of a family of five on an all-inclusive basis
We arrived early (11am) but the staff were very accomodating and our room was ready for us. The reception staff...
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Don't understand what some people are on about! Think some people just like to moan, regardless. Just enjoy your holiday. I've heard some rooms are in need of improving but mine was great. I've...
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Stayed here for a week with my wife and kids and parents for my wife's 40th Birthday! Fabulous hotel, absolutely massive in size, spotless, perfect location, 10 minutes from airport, 5 minutes from...
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Having stayed 3 times locally we thought wed try somewhere new . Somewhere that looked a bit more modernised and welcoming and somewhere a little bit more upmarket than where wed previously stayed...
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I have contacted ‘Travel Republic’ our Tour Operator about the problem of the abysmal food quality at Hotel Beatriz & Spa. Everything else about the Hotel is fine but they fail terribly on the food...
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This hotel has it all ,Located close to the beach, just out the back gate and you have miles of safe sandy beaches with lifeguards on duty (watch the flags for times etc). Two lovely swimming pools...
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If you’re thinking of booking this hotel I would seriously re consider.
Upon arrival we had to wait for our room for a few hours with only one small plastic drink as a refreshment!
There was constant...
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from the moment we arrived we were very impressed. On arrival at 1am in the morning on a 2 hour late flight we were greeted with a smile and offered a basic meal in the restaurant - salad meats and...
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We stayed for a week vacation and thoroughly enjoyed it, All inclusive, food and drinks all very good,varied selection in main restaurant slightly smaller selection at poolside restaurant.
Main...
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Having spent a week here for a family wedding, we’ve really enjoyed our stay.
The rooms are clean and well equipped. The food in the pool bar is nice and everything you could want is on offer for a...
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where do i start? the worst hotel i have ever stayed in, and I've traveled quite a bit! there was so much wrong that I made a running list throughout our 2 weeks, but the list below is not...
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We spent 10 days at the Beatrice & Spar hotel in Costa Teguise in Lanzarote we had lovely rooms food was very good and the Staff were very helpful and Friendly,my husband and friend loved the Spar...
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My husband and I stayed in this lovely hotel and of September and into October. A beautiful hotel. Very clean and the cleaning staff are very particular and do their job extremely well. All the...
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Just back from a family of four two kids 6 and 3. We had a fab holiday was great to be away in the sunshine. We really enjoyed our stay. The room was great very spacious and i really liked the...
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Rooms and waiting/cleaning staff very friendly. Reception staff stiff/formal.
Only day time coffee/drinks location was pool bar. Cocktails/beer served in plastic glasses. Reluctance to give ice for...
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I'm here now and if you are planning hangovers around the pool, or just a relaxing time, change your hotel, however late!!
There is a constant drill hammer breaking up concrete immediately, and I...
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We have just spent our second holiday in this hotel on a half board basis. As we were not all in and not wearing a wrist band, we found it very frustrating trying to get drinks or Refreshments using...
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So my wife and I found this hotel for our 20th wedding anniversary have to say it must be one of the biggest hotels on Lanzarote!
Very well maintained with a great team of staff
Pool was cleaned...
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Just spent a week with my family at the beatriz playa Spa 6 adults 2 kids, we arrived late 12am and the staff opened the resteraunt for all arriving guests very nice touch. This was my 3rd year in a...
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We had booked with Thomas Cook so we lost our original booking and will need to claim a refund. We had managed to source flights and called the hotel to enquire about rebooking. The hotel agreed to...
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As a hotel it cannot be faulted on location,quality of service,excellent helpful friendly stall(with a special mention for Diego the energetic young barman,always a smile) my 3 rd visit but certainly...
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Just returned from a 10 night all inclusive stay and we had a really amazing time! Encountered no issues mentioned in other reviews. Really nice modern bedroom (1033) on floor 1 - good view of the...
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Had an amazing family holiday in this hotel,we had children from 2 to 15years ,it was very clean and lots of variety of food , staff were very friendly and helpfull ,reception team were always on...
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For the time of one week that I spent in the beatriz playa and spa hotel, I had a lot of fun and had a great time. Not only was the food really nice with a huge variety of choice but the...
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Me and my girlfriend were here for 10 days with breakfast included. I have a hospitality background so i appreciate service more than regular people that like to complain. We booked this hotel...
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We visited for the 2nd time this year as our son had the most fantastic time due to the animation team. Rosie and Anna had so much time and energy everyday. The whole team were fantastic and we...
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Our first trip to Lanzarote took us to the Beatriz. We arrived late at night but the reception staff were very pleasant and informed us that some food had been left in our room ready for us. Our room...
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This was our 1st family holiday with all the grandchildren. we arrived around 8pm check in was fairly quick we had booked 3 rooms in total 2 superior rooms and 1 basic as there were mom dad 3 kids...
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Hotel was really nice, helpful staff. The Animation team are awesome, all are amazing at there job and know how to involve everyone. definitely coming back next year. Need to practice the song and...
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Had an amazing holiday at Beatriz players & spa hotel in Lanzarote the Animation team was AMAZING really made our time here special. Would definitely recommend to friends and family, I’m booking...
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There were many reviews that said, Lanzarote is very windy! There is some truth in this, as even at this location, the wind can be quite heavy in the evenings. To be honest, I think this is good, as...
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After posting my original review back in may it has not been uploaded for some reason. We had my fiances engagement ring stolen from our room, with only the maids having access other than ourselves...
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Hotel Beatriz Playa is very clean building and is right next to the beach which is very convenient! The food is amazing and the room service is brilliant. In particular the spa is fantastic and...
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We visited here for 14 nights recently after we stayed here 2 years ago and met a lovely family who we returned with . We had such a lovely time. The location is brilliant as close to shops and beach...
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We really enjoyed the holiday a lot, it was super fun and very relaxing, evrything in the hotel was very good, the service is amazing.
I think the food in the main restaurent should be improved and...
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Stayed at Beatriz playa for two weeks,
I can not put to much detail (at this stage) as taking matters further.
However, this is most definitely not a 4* hotel.
Broken glass, dirty rooms, rude and...
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We went as a family of 4 and met up with other friends in our 2nd week. Firstly, the location of the hotel was great for us, about a 60 min walk into the port along beaches and a promenade. The...
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the hotel was very full not enough sun beds around the pool you had to get down
early to get a bed (8 am ) the food was passable breakfast good but no omeletes
most of fruit was tinned lunch was...
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We travelled as a family of 4 and stayed for a week, it was great value for money. The food was excellent always a lot to chose from and the rooms were a good size and cleaned everyday. I do agree...
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Nice hotel but goes downhill with its staff. If you are not all inclusive your treated like you are poor.
On x2 occasions staff have spoken to us in a poor manner over being half board trying to have...
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As far as I’m concerned this hotel is in a stunning location with easy access to the beach (there’s a gate next to the pool for easy access to the beach and promenade).
Really felt like paradise to...
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We travelled as a party of 8 (4 adults and 4 children), checking in was easy and we had 2 rooms together on the 3rd floor with a sea view. The rooms are a good, but like others have said plug sockets...
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The Hotel overall was very good. A very easy and pleasant check in. As it was a late check in the hotel organised food to be brought up to the room. The hotel itself was large but once you had your...
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Nice place for a family holiday, All the front line staff do an outstanding job, Booked 2 rooms as we travelled as 4 adults and 1 teen, Room on the 1st floor was lovely and looked recently...
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We stayed here in june for 1 week, the hotel is just lovely. Although i was disappointed that the only bar open all day was the one outside. I did find a majority of the bar staff to he rude, but...
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We had a great time at the hotel. We arrived after midnight and there was food and drink waiting for our family of 10. It’s a huge hotel with lots of waterfalls and trees inside the hotel with an...
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Spoiled by the the poor evening entertainment, sat all night waiting for the star turn. Only for the entire evening ruined by an absolute half wit of a bingo caller . Who was under the...
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Halfway through a 10 night stay and don't want to go home. This was our second visit and was last here in April 2017. I'll hopefully be returning again next year. A fantastic hotel. The all inclusive...
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This review may be a little long, but I think after spending 3500 on a holiday, it's best to be honest for others considering doing the same.
The first thing to say is that the staff are wonderful...
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A lovely hotel,the items of decor and furniture in open areas, reception etc were fabulous. Our room was modern clean & spacious, the sepetate lounge area was nice to have and the spacious modern...
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Just left and we wanted to stay longer! Staff were always very helpfull especially the restaurant staff.. My 1 year old daughter loved all of them. ( to the point she cryed saying bye to her...
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We had a 1 week stay,all inclusive holiday at the beatriz playa and spa in matagorda,lanzarote, and it was brilliant. Dont get me wrong,it was'nt perfect but i will point these out later in my...
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First impression very friendly staff beautiful hotel and lovely rooms very clean hotel cleaners work very hard ! Good choice of food great entertainment local amenities would definitely recommend...
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We had a two week, all-inclusive holiday and it was great!
The first night was a little bit of a disappointment, but it was soon sorted with the staff. As we arrived there was music playing very...
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Cannot fault this hotel or staff at all. Whole stay amazing from start to finish. Special shout out to the animation team who work so hard day and night assuring kids have an amazing time throughout...
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This hotel was lovely, very unique in its looks, our children said it looked like a sandcastles from the outside but inside was absolutely stunning with the whole outdoors being in, the staff were...
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We are currently staying at this hotel for our two week family holiday. We are travelling with a 3 month old, 7 year old and 13 year old.
Where do I start!
Our journey here was a very short coach...
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Returned yesterday from the Beatriz Playa ans Spa. On arrival first impressions were beautiful reception, area fast check in and off to our rooms which were on the first floor close to reception and...
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Recently spent 10 nights at this hotel. Rooms are basic but kept very clean. No Wi-fi in rooms which was a pain with having a 6 year old.
Good choice of food but it does get very repetitive
Very...
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Nice location, shortest transfer time I've ever had & the weather was amazing...They're the good points. The rest was a complete & utter let down, so disappointed. Stayed at the hotel on an all...
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Just returned from a week stay at this great hotel with our two young children. First time staying here and will definitely be back. Staff were great to deal with, the rooms were spacious and cleaned...
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Just returned from a two week stay here with my wife, teenage daughters and mother in law, so a mix of needs while here on holiday.
Close to the airport means a fast transfer, speedy check in from...
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Absolutely fantastic hotel. All staff that we encountered were pleasant. The hotel was very clean. We didn't stay in an upgraded room but it had everything we needed. It was a bit dated but...
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Nice hotel, clean rooms, good location
However our grandchildren have dairy intolerance - no cows milk butter cheese ice cream and we’re not catered for in any way. Nobody was prepared to help.. thee...
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This was our first time in Lanzarote as a couple. On arrival, our first impressions of the hotel were lovely, lovely staff, gorgeous decor and very bright and spacious. When we got to our room, our...
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Stayed here for 2weeks all inclusive 18/06/19 - 02/07/2019 we are a family of 5 with children aged 2,4 & 11. On arrival the hotel was very clean and reception was lovely! Our room wasnt what we...
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I had booked this hotel from June 13th to the 24th 2019. Upon arrival and after checking in, I realised my room did not have the sea view I had booked. Having to work while I was here, I had to...
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You don't need a transfer as its so close to the airport (so yes you can hear the planes coming and going)
Taxi was 13 euro for 4 people
Swift check in, arrived early so they stored our luggage
Safe...
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-Stayed here with my partner for 10 nights in June
-The hotel looks like a prison from the outside however the inside is lovely. A bit like a maze with three floors
-Only a short drive from the...
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We spent a week in Beatriz Playa as a couple in June. Room was well appointed, spacious balcony, lovely pool area.
The complex is a bit of a maze to navigate. The nearest lift to our room was out of...
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Visited this hotel in June with my girlfriend, upon arrival the room was not yet ready and we had to wait almost 3 hours, and were given a small free soft drink to make up for this. Upon arrival to...
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We are just back from a two week stay at the hotel. We had stayed at their sister hotel in Costa Teguise a few years back so new what to expect.
We found the reception staff to be very good and...
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At first, hotel seems massive. It is only 3 floors but it is quite large.
Downside is that it is next to an airport so rooms overlooking the airport could be quite noisy. We had a room on opposite...
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We had a lovely holiday! Everything was perfect! The hotel room was the best one! The view was amazing! Food was great! The noise was nothing,because off the airport! Great location! We really loved...
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We spent a week in Lanzarote going for all inclusive for the first time. Food wise ok except the Italian night which was not Italian at all. Staff was really helpful. We mostly spent our time at the...
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Fairly good location, would be perfect without regular plane noise and constant wind.
This Hotel however is very tired and in urgent need of modernisation.
There were numerous examples of graffiti...
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Arrival
No welcome drink .. cases not taken to room .. advised on meal times and pool towels and wifi .. purchased extra wifi code and 2 pool towels .. money for towels refunded at end of week on...
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Returned from a holiday at this hotel last weekend.
This was a fairly last minute booking but wish I had taken a little more time to read reviews. Hotel located approx 45 min from airport, but a...
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Just got back from a 7 night stay with my husband and 3 children. 11,9 and 8. We arrived at the hotel at 11pm. First impression of the hotel was very clean and the staff were very friendly. We...
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Short transfers from airport approx 11 euros for two people very pleasant staff quick booking in given cards and quick information how to find room and were dinning rooms and bars situated .no...
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We arrived at Arricife Airport and after a short transfer (1st drop, about 10 mins) we were in our hotel. Once we found our rooms we went for a wander and to get some dinner as everyone was starving...
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As regards location, Hotel is great , on the beach and within walking distance of the local shopping centre in Matagorda , However it is unlikely we will be returning to this particular...
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had a aweek away last week here.. had a good holiday, was a nice place .. and get to see the planes landing.. but not to bad.. great to see... food was ok .. bit dry... but its ok for a week...wifi...
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This hotel offers a range of boards, from b&b to all inclusive, but as a result, it’s obvious they can’t cope with the uplift when the customer mix changes.
The service levels suffer as a result, as...
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Firstly a big thanks to Christina aka(flash) and her team for agreeing to decorate our friends room as it was their honeymoon
Check in quick and friendly as usual.
Room was clean and tidy on...
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The hotel has great service and rooms, however the food standard has dropped since our last visit and is a little repetitive. The daytime activities have been reduced and Spa still in need of some...
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Recently arrived back from this hotel and what can I say it was absolutely amazing .had read some reviews thatvwerent very good so was a bit apprehensive but I was really happy .arrived late after a...
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Was everything we expected after reading the reviews & a bit of research. Don't listen to the negative. Our 1st visit & won't be our last. On my return to our room on my birthday a bottle of...
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Just back from yet another great stay at this hotel. Good food clean rooms and friendly staff - what more could you want.? While I appreciate other reviewers are entitled to their opinions I am at a...
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We have spent a fabulous week's break playa Beatrix everything was first class rooms facilities and food will definitely be back staff top class close to the beach and lovely walking area and...
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Recently stayed here for a week, hotel was lovely, everywhere spotless, can’t fault housekeeping our room was cleaned everyday. Staff where friendly and helpful, the spa was lovely so relaxing.
There...
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me and my partner had the best holiday we have ever been on in our lives at this hotel. we have made friends for life and laughed not stop. firstly the hotel is insane, the room was beautifully clean...
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Just returned from a 10 night stay 26/4/2019 at this beautiful hotel we were in room 2011 and 2013 8 of us travelled here great views of the pool and beach and a sun trap on the balcony food was good...
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Today is our last day at Hotel Beatriz Playa and Spa and we are really sad to be leaving! We arrived on 25th April and have had a great 11 night stay, all inclusive. The hotel is clean, rooms are...
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Arrived at the hotel for a 10 day all inclusive break. Was a bit worried about some of the negative reviews we read on trip advisor before we came. So this review is based on our own experience at...
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on arrival, we had to wait for about an hour as our room wasn't ready. once we got the keys, nobody told us where to go we had to make our own way to the room. once we had found our room, it was...
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We spent 10 days in Lanzarote, and boy, was this the best holiday we've been to. The pool is of a good size, the smaller pool is more for adults, and is freezing. If you're lucky enough, you might...
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We have just come back from a weeks stay here and can thoroughly recommend it. On arrival the size can be a bit daunting, the huge reception area leads out left and right to rooms, directly out from...
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Just returned from a week at the Beatriz Playa and Spa and found the Hotel to be a bit tired but very clean and tidy.The food on offer was excellent,One of the best and varied hotel restaurants we...
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Great location. Even the aircraft noise could not spoil this hotel's location. Good rooms cleaned daily.Friendly staff. Only criticism would be food which was not always hot but always plenty of...
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Just got back from a great holiday despite our reservations after read g some reviews. Yes the planes are close but caused us no inconvenience at all, if anything it was interesting to watch and a...
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when we arrived our room wasnt ready but wasnt a problem as we put our cases in a room and wend for drinks and lunch. Check in was very easy and found our room 1086 easily. once in our room we were...
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Visited here for week with husband and 7 year old son, was bit concerned after reading recent reviews but honestly holiday was fantastic.
Arrived early therefore room wasnt ready, not a problem as...
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Our room was lovely very clean and was kept this way all throughout the holiday
I cannot put anything negative about this hotel as I couldn't find any
The hotel was excellent and the staff so...
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Beautiful large picturesque hotel with stream and waterfalls running through the middle. Friendly staff but was let down by the hotel not having designated smoking areas. Everywhere I went within the...
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Just returned form a week stay the best holiday we ever had didt want to come home.The rooms are big yes basic but comfortable we had a full sea view amazing and the room cleaned every day,There...
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Hotel staff perfect they try very hard,food average,Clean yes water park crap 4 slids in total museum crap Rancho texas crap THINGS TO DO FOR THE KIDS NOTHING WORST FAMILY HOLIDAY EVER WOULD NEVER...
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Just returned from this hotel Good family hotel Good selection of food We had updated rooms which were excellent. Always lots of sun beds by the pool Hotel was always clean Most of the...
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Very bad the food is terrible except for the breakfast you need to fill up there as the rest of the day is terrible. The staff are rude, be careful in your room as I closed the bathroom door and the...
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We stayed as a family of 3 for 11 nights and had a wonderful time. Room 0019 was comfy and over looking the pool. Shower was amazing. Food was the best we've had in an all inclusive, then there is...
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We stayed in room 2069 from 3rd April until 10th April 2019.Overall, a well run efficient hotel with many attractions.
We liked:-
The room - nicely and newly decorated. Very clean and everything...
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Had a loveky holiday food good entaintenment really good room602 was superb views over pool and sea really enjoyed the holiday thanks to jo Henderson puds to die for beds comfortable fortable to if...
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Reception; The reception personnel is not friendly (especially Mrs. Maria Enriquez). She gives short answers "I already told you that the room is available between 13-14" and "there you can find the...
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Wow, i dont get all the negativity, having to queue for drinks, cant watch TV in bed, i dont go on holiday to watch TV and there are other people in the hotel, you have to queue everywhere, jeez, my...
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just stayed for a week and enjoyed every minute. Staff at reception very helpful, we had a junior suite with sea view and couldn't fault the room, it was clean spacious fantastic view over pool and...
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Checked in to a rather stoney faced receptionist who when I asked where the restaurant was , she replied "If you wait a minute, I will tell you" The room was very dated with an old sofa with no...
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Food what a choice.would recommend breakfast by the pool at weekends amazing but must be booked at reception.Room was excellent .A very well run Hotel. .The Spa best we have been in for a long...
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advertised as a 4 star plus and spa,have been to better three star hotels,rooms carpeted and very tired,we had to get maintanance 4 times over 2 days to get loose sockets showers leaking green...
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Once again we stayed for a week , even better than before. From the moment we arrived until the moment we left great service. Hotel was clean and tidy staff working around the clock to make the stay...
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We stayed for one week, half board. The staff were really friendly. The food was excellent, buffet style and plenty of it. Our room was on floor 2 and we had a balcony overlooking the front of the...
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we enjoyed our stay nice view from a balcony half board food was alright, the spa is nice the hotel is nice except the corridors and halls are a bit strange could do with a paint... it was a bit...
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We went to The Beatriz with Click and Go after dealing with them for many holidays, we felt that they may some consideration with accommodation etc as we were celebrating our 50th wedding anniversary...
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This was our 3rd year in a row staying at Hotel Beatriz. The superior rooms are fantastic- the refurbished rooms are smart, modern & spacious- great views and good size balconies. The pool is heated...
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This is one of our favorite hotels in Lanzarote having stayed there many times.The staff are friendly and helpful and make you feel welcome.The dining area has been upgraded in recent times and is...
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Nice hotel, clean and mainly friendly staff. Right on coast. Food is VERY bland. Rather eat out. No drinks with evening meal unless you are all inclusive not even WATER 😡. Choice is limited and...
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Hi Just back form another great weak at Beatriz Playa & Spa, I have stayed 5 times now and always up to the mark with good food and plenty off it, I like the location of the hotel, great for access...
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As a 26 year old girl who went with her friend I feel I have to write a review. We had the BEST time! The hotel is beautiful and the people so friendly!! 👏🏻
what a place.
In a perfect location...
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We traveled as a family in a superior room overlooking the pool and beach. We really enjoyed this hotel, rooms not big but nice, clean and adaquate for sleeping, showering . Nice comfy bed. Loved the...
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We had a nice holiday at the Beatrix playa. Food was good and plenty of choice, we went the end of February so not busy, always got a table in the restaurant and didn't have queues of more than 4...
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I read every review here before I went and thought people were just being fussy but I have to agree with them don't waste your money.
We went all inclusive but you can only have certain drinks in...
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We have just returned here, after a 4 year gap, we have stayed at this hotel previously many times.
We were quite disappointed to find that it hadn't been refurbished, as it is in need of it, looking...
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Despite negative comments opted for this hotel considering our usual positive attitude. Would have preferred staying at home, felt like waste of money.
Reception, especially Maria-XX, was treating...
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I was here only for a few nights but was really impressed with the clean and very large room. I got a balcony with a sea view and the view was spectacular.
While there I got a sports massage in the...
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The animation team at this hotel deserve a gold medal for how hard they work looking after kids and entertaining the adults.
Jorge luis alberto
Mariere
Roito
Are brilliant with the kids the shows...
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Decided to have a last minute holiday and so glad we picked hotel Beatriz. We had a lovely newly renovated room, with walk in shower, kept very clean. Only thing was the step down to sitting area...
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Just returned from another lovely holiday at the Beatriz our 4th holiday there, we were given one of the newly renovated rooms with walk in shower and it was lovely, clean and comfortable, the fridge...
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Just returned, lovely hotel very family orientated and animation team full of fun. Some nice touches from hotel staff to make you comfortable. Each room has a great view either the pool, the prom, or...
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Came here as my parents had booked themselves and my partner and I a 7 night all inclusive holiday. ( it was our Christmas present). I didn’t have any expectations as I hadn’t booked the trip myself...
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Just home after spending another week at our second home in Lanzarote. See my previous reviews. We have been coming to the Beatriz Playa twice a year for a decade without any negative issues. If...
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I have to say that reading some of these reviews people will moan about the most trivial things!! We found the hotel lovely, clean, and the staff worked so hard there wasn't anything too much...
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Never written a bad review in my life but unless I do this review ,may be nothing will change.
Before I arrived I had written to the hotel and asked for 2 things.
The fact I spent in excess of...
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Had a week all inclusive at this place 2 adults 2kids and we all had a fantastic time, we was lucky to have such great weather, I think the moaners on here perhaps didn’t get the weather so found...
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I would not reccomend to anybody. Worst holiday ive had.. got 3 days left. Birds flying around in dining areas and cats walking around. 1 actually jumped on table and tried steeling food. Had to...
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Back from a one week all-inclusive holiday at Beatriz. Great location - step out and you are at the beach promenade!
Good room size with partial sea view. Very clean room and surroundings, special...
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This hotel was recommended by a work colleague so I knew all about the close flying aircraft before I went. They didn’t affect the holiday at all in fact we both sort of enjoyed watching them. The...
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This was our first visit to Matagorda and the hotel Beatriz, we stayed for three weeks in a superior room on the third floor which was very pleasant. The view from the balcony was great. Cleanliness...
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We had a superior side sea view room which was lovely and cleaned daily. We were given complimentary tea and coffee.
The pool area was nice and always kept clean as was the pool bar area. The pool...
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Just back from an excellent 2-week family holiday at the Beatriz. We have visited before and just wouldn't bother going elsewhere. Can't fault the hotel at all.
The kids had an absolute blast...
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Really enjoyed our mid-term break at the Beatriz. Stayed in a Junior Suite which was large, with large bathroom and had everything we needed, even if the decor was a little dated.First time on an...
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Just returned from a one week stay at this hotel, our superior full sea view room was very spacious and well equiped with a fridge and kettle. The room was newly refurbished, lovely walk in shower...
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Stayed here for a week this is a honest opinion of our stay.
Hotel reception staff extremely helpful.
Restaurant & bar staff excellent.
Entertainment was absolutely dreadful and non-existent nothing...
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We just returned from one week all inclusive at the Beatriz hotel and we had a fantastic week. Hotel staff were wonderful ,extremely helpful and pleasant especially the fabulous Sandar who is the...
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For a child to be made to cry and feel unwanted on holiday, especially there last night, is beyond disgusting. Do not bring your children to this resort unless you want your children upset and...
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We've had 3 x 11 night all inclusive hols here and each time we can not fault any part of the hotel.
Breakfast, lunch and dinners have huge choice of excellent food. Themed restaurants (Bamboo...
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This was our first time staying -All Inclusive. All we can say is that everything was excellent from our arrival on 12th January 2019 to our departure on 26th January 2019. The Hotel was spotless...
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Some good points and some challenges.
Location is good with easy access to miles of beach walks and flat cycle routes. The bus stops to routes north and south are a leisurely 15 minutes stroll...
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This hotel is in a good location. Has a great selection of restaurants, with a gym and good sized pool area. I travelled by myself and was treated nicely and not judged. Enjoyed my stay very much...
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No problems whatsoever.All staff pleasant and helpful.Top floor room with sea view and sunsets with very comfy beds.Grounds and interior very clean ( I did witness pool area being cleaned daily...
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We visited this hotel in Jan 2016, sadly it has had no upgrade in decor since our last visit. The check in was easy & our room was 3028. This was a corner room with sea view & also looking toward the...
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This Hotel is NOT a 4*, it needs a huge amount of renovation, it’s a dark dingy concrete jungle. We and other guests were constantly getting lost . The food area in the basement is cold and horrible...
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We have arrived here today and find the staff unhelpful... plus we have to pay wifi, bottles of water even though we are all inclusive... if you pay for the safe for a week then one person gets a...
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The Beatriz playa and spa we visited last week..the hotel is very dark and dingy and needs serious renovation...luckily we had a lovely room on the top floor which had beautiful sea views and...
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Hotel is clean and tidy but design and decor is dated. Some rooms are renovated, which is an improvement, some are not. Rooms in the vicinity of the bar/nightly entertainment are very noisy between...
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We had another lovely break in the Beatriz we had a room with a fantastic sea view with a walk in shower and the shower. Breakfast was fresh with eggs cooked to order Lunch at the pool bar lovely as...
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I have passed this fabulous looking hotel over the past few years, with its fantastic sea front views and always wanted to stay there. So this year I decided to book it as a treat. But boy was I let...
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Travelled with family in November to Lanzarote and really liked the hotel. It had a few bad points but name me a hotel that doesn't, and nothing spoils my holidays anyway. Tell management and only...
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Excellent food and great activities during the day staff were very friendly. And helpful
Rooms were very clean tidy everything was perfect especially the weather night time activies were fun bingo...
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Nice hotel was quite when myself and wife stayed and was great. Staff were brilliant and very customer focused . Food was lovely but sometimes could have done with being a bit hotter. The pool area...
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Stayed in hotel for 11 days for New year. The hotel in places is a little bit dated but our overall holiday was lovely. We had one of the refurbished rooms with a partial sea view which was really...
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Stayed in this hotel for 2 weeks very dull and dated looks like it was left in the 80's staff VERY rude we paid for all inclusive don't waste your hard earned cash food is rotten not cooked properly...
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This was our first visit to Lanzarote & we were very impressed. The hotel was lovely & comfortable & the staff were very pleasant at all times. We upgraded our room to a superior sea view & the...
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First of all a few positives; we took our 2 children aged 6 & 3 and they loved it. The children entertainment staff were brilliant and the Kids Club worked the couple of times we used it. The...
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Just returned from our second holiday here in the last 12 months and we had an excellent time.
Good points:
Food - lots of choice, very tasty and something different each day / night.
Pool...
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Me and my wife Karen were at the Beatriz hotel for the first time, from the 23rd December to the 3rd of January. What an amazing time we had, the food was excellent as was the bar service. All the...
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Stayed here for a short break over the festive season as it was the only place available from a hotel perspective close to Puerto del Carmen.
The place is dark and dingy and depressing.
A piece of...
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Don’t know where to begin with this hotel I could go on for pages on how bad it is but will summarise to help you out more.
Rooms are dingy.
Staff are rude
Food is terrible
Nothing works and when...
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Hotel itself clean but quaint and dated
Room we stayed in was spacious and modern but servicing hit and miss
Pool area excellent large pools and plenty of sunloungers
Food was biggest disappointment...
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What a fantastic Christmas away the hotel was fantastic food was excellent and the staff so polite my kids and family loved it would go again Santa came and gave presents out to the kids all...
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just arrived home after a fabulous stay over Christmas. From the first moment we arrived we were greeted by friendly staff.Our room was immaculate looking out over the pool area and out to sea. It...
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We saved all year to come here this Christmas as we wanted a relaxing week after a hard year at work. However Eehsbebern very dissapontef. The hotel activities firstly were completed arranged around...
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Here at the moment and from minute got here very poor experiences.
No greeting with a cold drink. No bags taken to your room. Went to burger place to get something to eat as everywhere else was...
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Hotel is clean and close to the sea, food is varied and tasty (Spanish still haven't got the hang of deserts yet though)
We came away for Christmas to escape the cold. Hotel was advertised as both...
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Where do I start. What a fantastic hotel. The Beatriz playa and spa has everything you would expect from a 4 star and more. This excellently run hotel I can only highly praise is run like clockwork...
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This was the 2nd holiday I've had at the Beatriz Playa Spa still a fantastic hotel we fully enjoyed our stay there and were made very welcome, excellent and friendly staff and great food, will...
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Travelled to Hotel Beatriz for a belated holiday, on half board basis. Was a little concerned as to its close proximity to the airport, it was actually quite interesting, to sit on our balcony and...
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We recently returned from the hotel (23.11.18) 3 x couples who all had a lovely week. The hotel is very clean and comfortable and the staff we dealt with were all very friendly and professional...
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Just returned from another visit to this hotel. As usual, the standard of food and accommodation is excellent as is the overall cleanliness. Reception staff really pleasant, friendly and helpful. Top...
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Hi,
It is with great sadness we will not be returning to the Beatriz Playa Hotel @ Matagorda, Lanzarote.
Having had some good holidays there, ( since 2004) we were disappointed this holiday...
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3adults 3 children we all loved the holiday. Pool is great. U need to book for pizza and Oriental restaurant which was lovely food. Thomas Cook put on a bbq for their guests. Rooms are lovely. I...
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Had very good holiday. With friends. Check in quite quick and helpful. We were in the renovated bedrooms which were lovely. Spacious rooms, bathroom lovely walk in shower. Tv was not good as only 2...
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This was my 2nd time at this hotel still as good as 1st vist
I was allocated room 3085 it was a updated room which was lovely pool and sea view I like the rooms on the other side which look down to...
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First time at this hotel. Great place, great food, great friendly staff😀😀 the hotel was very clean and the room was spotless from the daily clean 🧽 super close to the beach. Close to the shops and...
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Good place to stay with all amenities, nice swimming pool, nice rooms with balcony and with a beach nearby
Animations are great. I really liked the singer Barbora. She's great and worth seeing...
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We are not really fans of all inclusive so when we booked this holiday we were very apprehensive. Day we arrived it was raining and when we arrived outside the hotel it did look a little concrete...
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One of the worst hotels I've ever stayed in when we walked into are room the wall was just black with stains there were cigarette burns on the furniture. Eventually we went down to reception and...
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Been there with my partner April 2017. Hotel was nice, food good, nice drinks. The big pool was too cold at that time but the heated smaller pool was perfect. There was a nice sandy beach just...
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Nothing but perfection was provided from this hotel, fron check in to check out. The hotel was very clean and had very friendly and helpful staff working throughout the hotel. Upon request we was...
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This was my 6th time staying here
Each time we stay all inclusive.
Hope there is going to be another 6 love the place.
Food is first class staff can't do enough for you.Pools are great
Beach is...
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A very nice stay at this hotel. Rooms were exactly as pictured on the website, very clean, fabulous showers. At the end of the airport runway so planes flying low keep you amused while lying by the...
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The hotel is located 5miles from the airport. We have watched airplanes talking off and landing from 7am until 6pm quite interesting until it's just part of the background.
The check-in at reception...
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Terrible abvertise wifi when we got here found out we had to pay a gharge to use it 20 euro per device for 7 days we are here for 2 weeks so 80 euro in total after spending 1500 on holiday its self...
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We are actually still on holiday with a couple of days left but are so impressed with this hotel I decided to write my review now.
We are in room 2008 it has great sea views and is quite big...
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I'll split this into three sections - accommodation, food, facilities.
Accommodation - the hotel is built on three sides of a square, the west block having north and south wings running from it...
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We went to hotel biatriz playa and spa in November 2018. 1st impressions of the hotel were amazing. The reception staff were friendly and helpful, check in was quick. We had a superior partial sea...
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Stayed for one week from 8th November as a group of two couples.
We had contacted the hotel prior to our arrival by email to ask question and received very quick replies great customer...
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OH MY GOD!! HOTEL FROM HELL!! Not sure where to start! Disgustingly dirty with cockroaches and human feces deliberately done by someone on top of the rear of the toilet seat and when bar staff told...
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The hotel is ideally located, nearby there's a little shopping centre with supermarket, bars, restaurants and other little shops, just 5 min further up the road there are more shops, bars and...
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I stayed here for a week from 3/11/18 to 10/11/18. I was disappointed with the buffet dinner the first night . Very poor information about the dining room and not up to 4 star standard . On the Third...
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Our first impressions were excellent and the check-in staff were top class. It was a nice surprise to find a bank machine in the spacious hotel lobby.
Overall the Hotel has a great sense of...
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Had a 2 fabulous body massage and facials - on both occasions Cathaysa was my therapist - she was very professional, courteous and gave me 100% care and attention - highly recommend A visit to...
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Let me start by saying the hotel in general is pretty good.
It's well kept, clean and tidy, the staff are friendly (apart from 1).
The animation team were really good, keeping everyone...
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Just returned from a two week stay at this hotel with our family. Reception staff very helpful and welcoming. We had rooms on the first floor which were very modern, clean and well presented. Shower...
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My husband and I stayed here for Halloween week, hotel is very big, large reception area, welcome was ok,! Thought they put too much of an emphasis on getting paid first before we were welcomed! They...
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My wife and I have been staying in the beatrix since Sunday and things started well with nice staff at reception and the room was what we expected,the hotel is in a great area with the exception of...
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Easy check in ,we had booked superior sea view room and wasn't disappointed,the sparkling wine and fruits was lovely much appreciated, the food was amazing,rooms cleaned daily the whole hotel was...
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At first look the hotel is great, but that soon changed once we opened the window of our spacious room. The smell of kerosine was prominently there, luckily not all the time, but I guess each time a...
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Just returned after another fortnight stay, been here for the last 5 years running and can't fault it, will definitely be back next year hopefully without the storm but that didn't bother us too...
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We have visited the area and the spa since 2014 at least 2 times per year although do not stay at the hotel. We stay for about a month each time and are able to get associate membership for 40 Euros...
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Really enjoyed our stay here.
Last year we went to a 5 star in Cyprus. Food and rooms were on par with this.
Staff couldn’t do enough for you and hotel spotless.
We had a storm last Thursday and...
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Stayed in Beatriz Playa for 2nd time, my first being quite a few years ago again I had a great stay in a beautiful hotel. The hotel is spotless with spacious and clean rooms. Great choice for food...
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Stayed for 2 weeks late July, family of 4, kids aged 14 and 11. We had a room on 2nd floor above the entertainment. Firstly, the positives..everywhere was very clean- rooms, communal areas etc. Rooms...
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Had the best 12 day stay here 3 weeks ago. Friendly staff (the women that is) room spacious and facilities very good. A bit of a walk from the town but taxis cheap and efficient. Pool areas good but...
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Came to beatriz playa hotel and Lanzarote (15th - 22nd Oct 2018)for the first time ever with my husband and two sons and was very dubious about all the bad comments regarding this hotel but I can...
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for our first visit to Lanzarote staying at the beatriz playa was a wonderful experience.check in was quick and smooth,on first seeing our room we were very impressed with the cleanliness and...
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I had a lovely relaxing stay at this hotel.
It is clean and the staff were friendly. I had a lovely room - which was a little dated but clean and spacious. It was actually twice the size of some of...
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Found the spa a real pleasure, the way there is water features each one designed to relax a different body area was really good.
And I have to mention the treatment, not only where the spa...
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The hotel is situated in a great location right next to the beach. We stayed in room 2094 which was spotlessly clean and modern. Fabulous views over the urbanization and sea beyond. Good supply of...
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Big rooms, living, bedroom, big bathroom, you can pay extra for the renovated rooms. Special decorations in the hotel. Close to the beach and the promenade to Puerto del carmen center. Near the...
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My wife and myself booked our holiday 458 before departure date so had plenty time to review the hotel surrounding area and various trips we wanted to go on, our journey from the airport was about 10...
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It has taken a few months for me to get round to writing this review but that means I have had longer to reflect. Some have said that the Beatriz looks dated and they go on about it needing a lick of...
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Another fab u lous holiday at this hotel,this will have been my fifth visit and as always the staff are friendly, helpful and nothing is too much trouble. I asked at reception for a couple of extra...
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Have just returned from a week's stay. I would definitely recommend this hotel. Whilst the hotel maybe a little dated the pool area is fantastic. Clean not cramped an sun beds always available. Pool...
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Prices vary from one bar to another. We stayed half board and therefore had to pay for our drinks.
So far so good.
Having bought a bottle of wine at dinner on the evening of arrival, we subsequently...
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First visit to this hotel and it was great. Nice clean rooms maybe needing updated which the towels were changed and beds made everyday. Great big pool area with sun loungers a plenty, no need to put...
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I recently stayed at this hotel the amenities were good and it was very clean
The staff in the other hand were terrible very ignorant unhelpful especially bar staff who were ignorant to foreign...
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We arrived 28/09 the reception staff were excellent. The room did need some updating in the form of a lick of paint furniture chipped and bathroom door frame damaged but was clean and a very good...
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We have been coming to the Beatriz Playa twice a year since it opened over 15yrs ago with no problems or issues. We watched it being constructed and watched it grow to the level it is today. Each...
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Well what can I say about this hotel other than “FANTASTIC “ we arrived on 17th September and greeted by friendly helpful reception staff who checked us in and told us where to go and what was on at...
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What can I say we have been before in February and again sept 18 th for 2 weeks , had a fantastic time lovely deluxe room with sea view , food was good never hungry , never thirsty plenty to eat and...
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Lovely clean hotel bright an open. Clean comfy beds. Good quality rooms in the superior sea view room. A reasonable variety of food. You have to book to use certain restaurants. Good size pools...
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I found this hotel to be first class really clean friendly people excellent food allround first class well looked after by Ramon and his staff at breakfast and evening meal overall 5 stars one thing...
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Were just back from spending 10 days all inclusive at the hotel the hotel its self is lovely we got a ground floor family room which we had asked for it was over looking the pool which was lovely the...
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Excellent hotel very clean, As for the food OMG how amazing a huge range of foods to choose all cooked to a excellent standard, All the staff are so friendly always with a smile and always happy to...
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A very nice and clean hotel with good facilities and friendly staff, location near the airport so can be a bit noisy but not intrusive, very good location next to the beach in a quite area but within...
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Me and my boyfriend stayed at the hotel from September 10th till the 17th and we were all inclusive. We booked with Thomas Cook and up until the flight home, everything with Thomas Cook was good...
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Booked a nine day stay for family holiday. Room adequate but no tea/ coffee making facilities. The buffet was most disappointing, cold food, poor choices and badly laid out.The bar prices especially...
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I regularly get massages due to the stress of work and every day life and today I received one of the best massages I’ve ever had from Cathaysa (Cathy) in the on-site Spa.
Fantastic service, lovely...
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Just arrived back from an amazing weeks holiday at this hotel just wish we could have stayed longer. Just 10 minutes in taxi from the airport it was everything we wanted and more. Good location,close...
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This hotel is ok for the price but really nothing special,lifts not working,buffet restaurant like a free for all with little sparrows everywhere,food was ok but only Luke warm most of the time,pool...
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Be careful with Alpharooms. I will never book with Alpharooms again, and I would advise others to avoid them as well.
I arrived at the Beatriz Hotel in Lanzarote in July to find no booking...
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Another lovely week at the Beatriz once again , lovely to see so many friendly faces again , reception , cleaning and restaurant staff were excellent once again.
Requested rooms together on 3rd floor...
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traveled with family. good quality food but can get repetitive. clean rooms but our room had annoying step where kids kept trapping and banging their heads especially at night on the way to the...
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We as a family of five in two newly updated rooms which were clean, well laid out and cleaned every day by the hotel staff. The room were large with a double bed and single with space to move...
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We went here as a family of 4 for 2 weeks !rooms are very very dated beds our children's beds had springs sticking through which we asked twice to be changed at reception but nothing happened !our...
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We have just returned from a weeks stay at this hotel as a family of 2 adults and 2 children age 8 and 6 staying in room 3080 with a beautiful sea and pool view.
We had a fab time. First and foremost...
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My boyfriend and I stayed for two weeks and we were put on the third floor facing the airport (I think it was room 3047?). My father in law was also on holiday in the room next door.
Room was ok...
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Just got back from 14 nights at Beatriz Playa, we were family of 4 with 2 kids girl 12& boy 9. First 2 nights we had a little problem about the neighbors above us because they made a lot of noise...
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Just returned from our stay at the Beatriz and having stayed at various hotels on Lanzarote, we have to say that this is our favourite overall. Our daughter turned 8, the day after we arrived and the...
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We came back this year after last years holiday was excellent. I love this place hotel is great, staff on the whole are great (couple of bar staff a tad short with holiday makers but hey who knows...
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Just returned from 10 nights at Beatriz Playa & had a lovely holiday. Very friendly staff dealt with our check in after a 5 minute journey from airport in taxi (around €10). Pleasantly surprised with...
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Just got back from a ten day holiday . family of four , with two girls 7 and 12 ... Well what can I say that hasn't been written previously. Very clean , beds made and towels changed everyday by very...
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We have just come back from a week stay at Beatriz Playa and Spa and before going here I had read numerous reviews about this hotel and did feel abit nervous about staying there. We had a fantastic...
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Well we came here for two weeks and had the best time ever the room was old but comfortable the beds are the best we have ever had in a hotel very comfy, the food was good and all the different...
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Just came home from a 2 week stay at Beatriz playa, all we wanted was a two week holiday, all inclusive and a pool. Ideally with good weather.
Beatriz Playa is an ideal holiday for families with...
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Had a bad December here but gave it another go in May and had a wonderful time with friends. Reception staff great nothing to much trouble for them quick check in from smiley friendly girls. Room...
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Just arrived back from holiday from this hotel and was very impressed
The staff were all wonderful and very helpful, the food was really varied and very good
Even Danny the Indian gentleman in one of...
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We have just returned from a lovely two week break at the hotel.
Lovely spacious rooms with everything you need. Rooms were cleaned everyday and fresh towels provided.
The kids loved the pool and...
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My wife and I stayed here for two weeks in January 2013 and this time we were joined by other members of our family which included three children. We were not disappointed last time and I would say...
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We have stayed in this hotel more than I care to remember. We have never had a complaint. We have always enjoyed every minute in the hotel. My younger son has gone in to the kids club numerous...
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Hotel location is ideal for the beach - simply exit the hotel using the gate by the pool, cross the prom & you are there. There are a few bars & shops within a 5 minute walk with more slightly...
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Had two lovely weeks at the hotel from 18th July. The bedrooms are large enough for 3 adults although they could do with a bit of a spruce up, the bed linen was clean and changed every few days, and...
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this hotel and facilities are great. we were in an refurbished room, very nice and quite spacious for three of us. staff ( majority) very pleasant and willing. paid for wi fi is a waste of money...
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Don't be put off by the negative reviews on here. We had a great week here with are two children. It's got everything you need. Everywere clean, food was good, swimming pools great!! entertainment...
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We booked as a family of 4 (two adults and two children aged 12 and 10) for 11 nights. We chose a Junior Suite and went all inclusive. Stayed for 11 nights in mid July. This hotel had been...
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We arrive on August 30th our golden wedding anniversary is on the 31st is there something special that can be done for us . and is it possible for my wife to have or hire a disabled wheelchair for...
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My friend and I came here for the first time without our parents, so we were very anxious. We arrived at reception early in the morning, and were given our room straight away, which was fantastic...
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Me and a friend came here for our first holiday alone so were quite nervous, however everyone at the hotel was so welcoming and all of the facilities were amazing! Our room had an amazing sea view...
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The hotel looks very nice at first glance. Unfortunately, during our visit the hotel was overcrowded, it was not possible to find a free sunbed by the pool. Breakfast was almost impossible to find a...
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We had 1 week holiday at this hotel and we can say honestly that we enjoyed our stay. We were 2 adults and another week would even been better, l don't always say that.
The staff work extremely hard...
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I'll be succinct. Great place. Great food. Great atmosphere. Top drawer enthusiasm from the entertainment staff. Bar staff could do with a wee bit of cheer, but that's it. I'll be back. Don't listen...
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We arrived home on Thursday from a week's holiday in the Beatriz Playa and Spa hotel, such a lovely week we had!. Like a lot of people we were a bit wary reading some reviews before our holiday, but...
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Hotel and rooms very clean.
Unfortunately the staff were very rude, especially the waitresses in the main food hall.
Clearly they have not had a customer service training. Nor did they appear to...
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Just got back from a 2 week holiday at this hotel, and can honestly say that we enjoyed everything. Family of 3 (2 adults, 1 17 yo), and none of us wanted to come back
All staff work extremely hard...
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Well, I don’t know where to start!
We arrived for a 11 night stay and when we were dropped off by our transfer, we were super excited! Hotel looked amazing from the outside and it’s huge compared to...
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This was my second time to stay in this hotel again i will say it the best hotel in Lanzarote. They way the look after me and my family was great. There was myself my partner and my daughter and 3...
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We had a family holiday at this lovely complex. It is next door to the airport but honestly the planes were not that noticeable. The staff were always happy The food was amazing. We went all...
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The hotel room we had was on of the modern ones. I had a nose at the older style rooms when walking past doors that were open and they were hideous. Our room, however was lovely.Clean, Fresh and...
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Rooms were not cleaned regular , food was repetitive , pool area was not up to standard the kids entertainment was good on a night but all in all when we wanted to complain we got robbed off by the...
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This is our third visit to this hotel,once again a thank you to all the staff and management for ensuring we had a lovely stay, everyone is friendly and courteous.This stay was for only three days as...
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Well where do I begin. We arrived at about 19.30 after a short ride from airport,to be greeted but friendly staff and a beautiful hotel. After going to out partial seaview room we heading downstairs...
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Just returned last Thursday after a 10 night stay there. I thought it was great value for money and the quality of food and service available excellent. The Hotel itself is huge and although it was...
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We had our holiday here last year and have booked for next year. Staff were always lovely and friendly. Room was clean n tidy. Spa was delightful well worth the money. Entertainment was great. Kids...
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Dont often write reviews but felt this hotel could be good if it was properly managed and looking back on tripadvisor reviews since I have returned the same issues that are all fixable come up time...
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Just returned from a 10 night stay......definately not a 4 *
Room was in desperate need of a makeover, the food was of poor quality and variety and the entertainment was not great. The animation...
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We got home about a week ago, we went all inclusive & we loved it. It is always very clean, staff are really friendly & the food is delicious, can't find any faults with it. We didn't have any kids...
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Well we have just returned from all inclusive and can’t fault a thing!!!!! Please don’t listen to any negative comments as they are simply not true! All staff was extremely friendly and couldn’t be...
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Stayed here in April for one week as all inclusive.
Hotel itself is immaculately clean and tidy. Reception area was always tidy and staff friendly although check in seemed a bit slow but they...
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Stayed here for 5 nights with the family. Such a lovely big hotel. Before we arrived we asked for a renovated room, our room was also a superior room which was absolutely lovely.
the hotel is...
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We are a family of two adults and two 10 year old twin boys. We stayed here the first two weeks of June.
We thoroughly enjoyed our holiday. The hotel and location were perfect for us. The beach is...
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The hotel overall was great and we had a fantastic holiday here. The Spa is a must for those cloudy mornings or just a general way to relax! The pool is brilliant and there are numerous sun beds...
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I would like to thank, the front desk staff at the hotel nothing was any trouble for them. They were there to help and when checking in to the hotel it was so quick and easy for all. The please can...
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Myself and my mum took my grandparents here for a week in February on a bed and breakfast basis. The breakfast was a buffet style and always had a huge selection including very fresh fruit and...
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Just returned from a 2 week stay at this hotel.rooms spacious,cleaned daily.restaurant had wide choice of food.3 pools,loads of sunbeds.great location.
Can't fault staff or hotel itself.
Would return.
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We were here for a 10 day holiday at the beginning of June. Our first impressions were that it was very posh, vibrant, and spacious. The lady on reception was very friendly and helpful. We arrived...
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We came to this hotel for 10 nights 29th May - 10th June, family of 4, 2 adults 2 kids of 3 and 8 yrs. We were impressed how close it was to the airport.
Our first impression of the hotel was good...
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Just back from a family holiday lovely hotel great for children nice pool area, my child was sick and my room required a deep.clean which was organised by reception and was no problem,brilliant...
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This is a very nice hotel, clean, large rooms all with a fridge, tea & coffee, kettle cups & milk cartons they are replenished it every day, room cleaned everyday, beds made for you every day, really...
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Hotel was great, plenty of staff always willing to help. Good selection and quality of food. Great facilities and very close to airport.
Lots of shops and bars within walking distance.
Thank you for...
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We have just returned from a weeks holiday at this hotel and were really impressed. The rooms were a decent size and cleaned every day. We had a lovely view of the swimming pool and beach from our...
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Just home from a fantastic relaxing holiday. This hotel was just great and had plenty to offer. Great entertainment for the kids who just adored Tapi. Good selection of food although I do admit I...
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Room was lovely and spotless. The spa was the best thing about the hotel, we spent most mornings here before it got warm enough to sit outside. amazing! It's really is the Best spa I have ever been...
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We arrived at the Beatriz 20th May , quite late , 10 minutes from the airport was fantastic.
Reception staff were lovely . We were taken to our room by a lovely gentleman but unfortunately our room...
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fantastic hotel clean bright
reception staff 1st class as are all other staff helpful and friendly free fridge, we were in a superior room had a lounge safety box is extra but didn't need it sauna...
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We stayed here for a week in April 2018 and had a great holiday. The hotel was much bigger than we were expecting and far exceeded our expectations. The house keeping team do a fantastic job keeping...
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Excellent hotel , clenliness was second to none, Food average but good,. The only complaint we had was the oriental restaurant was dreadful , lovely area for walks down the promenade to Puerto del...
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7th holiday at the Beatriz, and yet again I feel some people plan there complaints before even boarding the plane. If people want 5* they should book a 5*hotel. Our checking was quick and dealt with...
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I recently stayed 8 nights in the Beatriz Hotel and I have to say reading some of the reviews I was apprehensive but All my doubts were put to rest and thoroughly enjoyed my holiday.
I arrived...
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This hotel is in dire need of help! We booked a superior room, it was shameful, so what a standard room was like is any ones guess. The ceiling had been patched , not sanded or repainted, the trim...
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Recently stayed here with my wife for our spring getaway. Great location a short transfer from Arrecife airport,less than 5 mins. Don't be put off,yes you see & hear planes but not enough to...
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Always love coming back here, all the staff very friendly and helpful. Good clean modern rooms with various views.
Food is excellent with a wide variety at every buffet meal. A burger bar, oriental...
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Hi, highly recommend the spa at the Beatriz hotel. We did a couples massage package which was amazing. Very much appreciate anaka &cathaysa who looked after very well. Beautiful spa area too, and so...
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Returned 29th April after our 3rd, 2week AI stay at this hotel. As usual, excellent VFM with we thought, an improvement on the food front (especially the BBQ's -yummy)
The staff make the hotel...
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Visited with four friends and my husband. Lovely hotel food very good we never got bored of it. Animation team work hard and get people involved. I had sciatica at the time and needed to hire a...
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Very clean, friendly hotel, especially Marie on reception. Close to the sea. Beside the walkway and bicycle track. Rooms cleaned daily. Stayed B+B, breakfast very good. Would stay again...
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Stayed in this wonderful hotel from 16th April 2018, Room 3026.
What can we say, the staff at reception, bar, and restaurant were all brilliant especially Marcos Funes, ( Maitre). Food was varied...
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We arrived in Lanzarote on 19th April 2018, actually booked into another hotel in Puerto del Carmen. That hotel was awful so we upgraded after one day and checked in to the Beatriz Playa on 20th...
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Stayed here from 23 April to 30th April. First impressions on reception were good, friendly reception staff and light and airy. Our superior room was ready even though it was only 1pm. The room...
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Stayed here for 10 days with my husband and two kids. We all had a great time.
Food - nice! No complaints, we always found something we could eat! Can become a bit repetitive but this is surely to be...
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We stayed here from 26th April - 3rd May 2018 in a Superior partial sea view room.
Our first impression was a lovely hotel but a bit overpowering at first as looks so big, after 24 hours we soon...
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This was my first holiday abroad so I don't have anything to compare it to. After reading reviews I was a little worried but myself and my 3 children had a fantastic time. The food was nice. Yes...
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Stayed here for a week at end of April. What a great hotel. It's location was perfect for us. Away from the hustle and bustle of central pdc however in easy walking distance of some great bars and...
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Had a lovely room which was cleaned every day to a good standard the hotel was kept clean which was hard work as a big hotel pool area was kept nice and tidy The down side was ,the food was school...
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We stayed here for 10 nights/11 days at the beginning of April.
The hotel itself is not bad but it has a little way to go before getting towards a five star hotel. The hotel is looking a little...
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hotel on the sea front great view of plains staff helpful we had new room 2nd floor over looking the dinning room it was great room 1011 big hotel lots to do lovely walk into matagorda with few shops...
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My partner and i arrived at the hotel ..there was a porter to help us with our cases which was a great help as I have walking difficulties and so does my partner .the room we had was a lovely room so...
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Went March 2017, hotel and surrounding grounds fab and clean. Food was always hot and plenty of variety! Liked so much we are going again in few weeks! The hotel and staff were fantastic while there...
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We stayed here for a week during the Easter break and really enjoyed ourselves. Since we got back I’ve been reading some of the negative reviews and have to admit they have frustrated me a bit so...
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Food-
I don't know where to start. Absolutely disgusting. Nothing went together and a lot of the meat wasn't cooked properly.
We did find the breakfast ok but after trying the restaurants decided to...
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We stayed at this hotel, as a family of 10 in 3 rooms, during the Easter holidays.
The hotel is massive! It’s very well laid out, and feels very roomy. It’s spotlessly clean. The bedrooms were maybe...
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Just returned from a week at this hotel with my wife & 2 friends. First of all, it was the first stop from the airport which was great & as we walked into the foyer we thought "wow" looked great...
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This is the 4th time to this hotel but never again It is a death trap for the elderly We had a refurbished room which is nice and showers are lovely but they are slippery and no handles to hold on to...
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I went to this hotel last summer with my wife and kids aged 15 and 4, we thought this hotel was in a great location and had great views of the beach. The staff at the hotel were very helpful and...
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Currently staying at the Beatriz Playa. We arrived before check in so was told we needed to wait till 3pm which didnt bother us the staff were lovely and welcoming. When we got to our room, wow! We...
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Overall we enjoyed our holiday in spite of the hotel, the beach front is really nice with lots of lovely restaurants and a beautiful beach. However the Beatriz hotel was disappointing. The rooms were...
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arrived about 5.30 pm got checked in girl on reception forgot to give us all inclusive bands but we went back 30 mins later and got sorted - nice refurbished room 1002 near to restaurants so early...
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We spent a week here at the end of March 2018.
Reception: Lovely helpful staff, all of whom had brilliant English (I heard them also talking in other languages and was suitably impressed too...
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Just got back from a week’s stay at the Beatriz Playa & Spa with my partner. I was worried about what to expect after reading a mixture of bad reviews and good reviews before going, but it was...
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Stayed here for a week 18th-25th even thou the wind was a bit nippy it still didn't put us off. We had 2 superior rooms 1019 and 1020 which had recently been referbished and I must say they were...
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Stayed for 2 weeks all inclusive. 2 adults, 2 kids (8/12) Easter holidays (end March into April).
Hotel.
Got a refurbished room. Adequate, well cleaned. Fresh towels daily etc. Safe not included...
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The hotel wings east and west are open courts (roofless) each end on 3 levels and echoes every sound. The birds start chirping around 5.30am, kids stomping, cleaners trolleys kitchen staff getting...
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We stayed in one of the superior rooms, very spacious, with comfortable beds, a lovely bathroom with a great shower, we were in room 1025 with fantastic views over the pool and with a large sunny...
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Stayed here for 1 week with family, my pregnant cousin was on the 2nd floor with her 2 year old, 1 lift worked when it felt like it so she had to walk up and down the stairs with a push chair most of...
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Just back from 10 nights with my wife and 2 year old and in laws. Had a fantastic time. Hotel is clean and staff very friendly. Kids pool was perfect for my wee boy. Plenty of sun loungers around the...
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The restaurant in this hotel is full of birds actually eating and pooing on the food and flying around the restaurants droppings everywhere , this would be shut down if in the uk , I will upload...
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We loved the hotel and spa, there was a cold pool and a heated pool outside, we went all inclusive food was pretty good most days, breakfast was great, English bacon and sausage for my fussy partner...
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We returned once again to the Beatriz for our 8th holiday. We have been allocated the third floor and the last three rooms facing the sea for the last number of visits given that our status has...
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Just returned from a 7 night stay at Beatriz , stayed from 11th to 18th March , this was our 5th visit whilst it was the 6th for my daughter and family. This was the first time we had visited in...
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We have just got back from a 7 night stay all inclusive,this is are third time at the hotel beatriz and we have no negative feedback to give,but have a couple of niggles,,Room was very nice and...
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food just warm staff in restaurant run off their feet. during rain buckets all over the hotel catching drips.. soggy mats placed to stop people slipping. The hotel seems massive like an institution...
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this booking was last minute I just wanted a bit of sun away from the UK weather family of 4,2 adults and a 15yr old and 4year old ,I only stayed 5 days the hotel is about 3 minutes from the...
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"You get what you pay for" has always been my expectation of any holiday but I have finally found a hotel that exceeds this motto. Value for money is exceptional. Looking through the reviews it is...
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The rooms were ok BUT
although the food was ok if you are on half board,as opposed to all-in, then you are not even allowed a free glass of tap water with your meal, you have to pay for a...
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Spent a week at this hotel and it was so much nicer than expected.we was in room 1029 and view from balcony was more than partial sea view..rooms was lovely bathroom had double shower head very...
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This is a brilliant hotel.
You could stay hear for the whole stay if you want but you would miss some great tours. Rooms are bright and clean food is lovely the only downside is the airport nearby...
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Our 5th stay at the Beatriz playa and spa in matagorda, and one that did not disappoint, upgraded to the superior rooms, our request that we had our son stay next door, because of special needs was...
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This hotel is absolutely beautiful rooms are very modern, super clean and very comfortable. Me, my daughter & my grandson spent 4 day here. My holiday was lovely staff at hotel were reasonably...
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Went there with my friend in February for a week and can’t fault the place. After reading some reviews before we went we were slightly worried but loved every minute of it. Location was good and we...
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Just returned from this hotel, it was lovely. Room spacious and airy with great beds and bathroom. Very clean excellent maid service. Went with Thomas Cook all inclusive which includes tea and...
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I stayed for a week in the Beatriz Play and Spa in mid January 2018. On arrival the hotel staff were very helpful and friendly. As a solo traveler I was given a room on the 2nd floor which overlooked...
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Recently returned from my 2nd stay at the Beatriz Playa & Spa hotel in Matagorda and was not disappointed. Everything that was wonderful during our first stay (Nov 2016) was equally as excellent this...
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I made my holiday booking via Thomas Cook all inclusive for 1 week 11 Feb to 18 Feb, with my family. When we arrived at the Hotel Beatriz Playa & Spa the reception was spacious and front desk was...
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We stayed here for the second time recently (4th Feb - 15th Feb). We chose to come back as we both really enjoyed our stay here in Feb 2017.
5 mins transfer from airport, no noise (that bothered...
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Room large, clean with fantastic views. Large comfortable beds. Food plentiful and you can always find something you like- can’t understand the negative reviews about the food.
The only negative...
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Had a great week great room cleaned every day friendly staff .food was fantastic something for everyone even if your a fussy eater. pool & spa was very good nice warm pools yes WARM !! Not far from...
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Stayed here first week Feb. Firstly this is a massive hotel and YES it is next to the airport. So if these things bother you go elsewhere. We had room 3043. Which is one of the best rooms we have...
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We arrived home from Lanzarote on Tuesday (6th Feb) having spent a week in the Beatriz Playa Hotel.On checking in on Jan 30th we were allocated our room number and were given a a small purple card...
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Ist impressions, Lovely hotel all rooms have good views & private balconies. Clean throughout with usual facilities. Staff on the whole pleasant but some did seem very dissatisfied with their jobs...
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This is our second visit to this hotel and we were treated with wine and fruit in the room and a selection of special beauty offers including free spa trips
The food as usual was varied they had...
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Arrived for a two night stay from Friday 26th to 28th January, a few small things about this hotel bothered me, when I contacted reception to enquire about the use of an iron I was informed that the...
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Upon entering the Beatriz the first impressions are Wow. Marvellous reception area which leads off to entertainment area, dining room, Spa. Check in was good and staff were pleasant. Rooms were of a...
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Stayed at Beatriz for 2 weeks in January, we have been to this hotel before and were not impressed. But I have to say that they have really improved the rooms and the buffet restaurant.
The food has...
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We stayed here for a week end of Jan 2018..Myself, my wife and our 3 year old daughter were looking for a hotel with something for all of us and we were not disappointed.
I'll begin with the bad...
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This is the second time we had been back. 21-25 Jan 2018. This is the only hotel we have ever visited abroad more than once. It was for our 45th Wedding Anniversary and it was great. The hotel is...
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This was the forth time we had gone to the Beatriz and previously it was a great hotel and we greatly enjoyed our times there.
This time we went over Christmas and New Year and we were very very...
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Hi guys honest Paul's review here
When we first got here we got told to wait 45 mins for our room but we had to wait 2 hours for our room 😣.
Room was lovely nicest room we've been in shower was...
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Had mixed feeling about going after reading some reviews but apart from a lick of paint needed cant fault this hotel. It was spotless. Food variety was good. We did prefer pool bar area for...
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Just returned after 2 weeks at the beatriz playa. At first I was a bit nervous after reading some of the reviews however my advice ignore them. We had an amazing 2 weeks at this hotel couldn't fault...
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It’s our last day at the Beatriz, we are in room 3099 , the hotel is superb, food excellent lots of choice, reception staff very accommodating, rooms are spacious and clean with a fridge, kettle...
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Location excellent
Accommodation. Adequate. Some freshly painted walls would help. The paint was chipped on walls and very worn. Fridge very old Quite run down and noisy at night with very noisy...
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This was our 6th time at this hotel for the same dates and never been disappointed and met a good few people we had met before which says a lot.
we arrived before noon and our room was ready so we...
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We stayed at the Beatriz Playa and Spa from New Years Eve until 11th January 2017.
The hotel itself is ok - bit tired looking in places - but not too bad. However it has a very strange layout with 3...
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We stayed at Beatriz Playa & Spa 14-21st December, supposedly a 4 star, this hotel isn't even a 3 star! Our holiday was dreadful, I did let the hotel and the rep know how we were feeling but no one...
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Well where to start.. reception and the layout, cleanliness of the hotel itself was lovely.
Pool one was cold one was properly heated which was lovely. The sunloungers, yes as normal people went out...
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We stayed here January 2018 on an all inclusive basis. Do yourself a favour and go room only if at all and spend your money along the coast at several good restaurants i.e. the Auld Triangle, Mumbai...
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stayed at this hotel 19th October till 2nd November 2017.no complaints at all.my wife and I had a great time. Hotel and rooms are very clean, towels changed every day, tea and coffee making...
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Stayed with my wife for 10 days in January
Room was very modern with lovely view over the sea
Alcoholic drinks were of a good selection and plentiful , food was good with two themed restaurants...
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This was a disspointment as i was expecting more, the building its self is from the 80's and so is the decor rooms are too small for families and have no divide so it was like all 4 in one room. The...
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We have just returned and felt a little let down with this hotel.
Good points
Heated pool very clean and always a sun lounger
Rooms - we paid extra to upgrade and it was large and nicely decorated...
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Been here for 5 days of 10 day holiday with hubby. Room overlooking pool very modern and fab bathroom. Food is good, spent tonight in oriental restaurant and found staff lovely and food tasty...
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We have been going to this hotel twice a year for 10 years and the 3 dots are for the bar, restuarant, reception,waiting, chefs and cleaning staff. Minus 2 dots for the management. We were at the...
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Great hotel, great staff, great food, easy striking distance from all amenities. Returning guests get extra special treatment, as the manager said, most places the customer is king, here, the...
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We spent a week of vacations in Lanzarote celebrating the new year 2018. Beatriz hotel is corresponding to 4 stars. First room proposed to us was not good but we have changed it to a better one...
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Beatriz in Teguise 10 times better but bad location. But Matagorda Beatriz another story we had upgraded room which was excellent, bed was best we have had nice and comfy soft pillows, shower was...
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Hotel is in very nice location, close to the beach, food is very good (a lot to choose from), staff is very friendly and helpfull. My birthday is on 26th Dec and I didn't mentioned anything to anyone...
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Hotel very clean with good sized rooms. Wasn’t keen on the food in the main restaurant but you could put your name down for the B B Q Asian and pizzeria on certain nights. And breakfast in the...
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Good relaxing holiday at Beatriz playa, i've found everything i need in this hotel from food to room and good entertainment !
The hotel is next to the beach and lovely walk to shops bar and...
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Love this hotel rooms very spacious, cleanliness perfect, all the food breakfast buffet, lunch buffet , evening meal buffet are really good we booked for family & grandkids really good kids...
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My husband and I have returned from a 2 week holiday. (7th -21st Dec) Everything about Beatriz Playa- I can't fault, except the sun cream woman who comes daily to the pool. She is on the microphone...
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Rooms
We had renovated room which was great.large room and shower.
Air con poor and noisy. Complained twice to no avail.
Fridge was free but not really cold.
Safe we chose not to use.
No irons...
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10 mins from the airport by coach transfer we were there, Receptionists were lacking in the smile dept, booking in took 5 mins, a few cards for the door and an all inc wrist band, directions to our...
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First and foremost, the greeting we received at the reception at this hotel was absolutely dreadful. We were given a band told our room number then off we went trying to find our room. There was...
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We are regular visitors to Lanzarote but we were very disappointed with this Hotel. Some of the rooms have been updated, but ours was old fashioned and was in need of a make over. The food was good...
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Stayed here for a week from 8th of December.great hotel with great food.all inclusive drinks package was very good too.work was being carried out on main pool which wasnt ideal,then again it has to...
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Pleasantly Surprised
We have just returned from two weeks holiday at the Beatriz Playa Spa and I have to say we enjoyed ourselves immensely. The hotel was bright and clean and the upgraded rooms were...
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We returned to the Beatriz Playa after a few years absence and was impressed with the changes to the main restaurant. The quality of the food and the variety of choice is much better than the last...
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This hotel is really worth a visit. We stayed from 23rd November to 7th December and had a great time.The room we had was spotless well appointed and roomy. The hotel has numerous restaurants and...
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The whole place is lovely very clean and they are very friendly,you can eat in different place every day,most of the staff recognised us they can't do enough for you,we are looking forward to coming...
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just returned from the beatriz playa hotel and spa in matagorda lanzarote on 30th november 2017 and we miss it already.we truly love this hotel and this was our 11th visit so that will give you some...
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Stayed 26 Nov to 3rd Dec for 3rd time this year love this place what can I say food great staff great kids club great nothing to much trouble can't wait till 2018 there again.close to airport taxi 9...
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First impressions when we arrived at the Beatrix Playa & Spa was OMG...what have we done. If you are staying here get a cab from the airport, it's only a short ride and you get drpped at the hotel...
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This was our second visit we were there 2 years ago things had changed but it was still as great as our first stay the restaurant was fantastic something for everyone to eat , bedrooms great as all...
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Beatriz playa is very big, here and there it needs some improvement but overall it is a quite nice hotel. We got a 6 person room for 2 persons, so cant complain about this. Very big room. Nice pool...
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Good and bad but the good outway the negatives
Needs updating but is perfectly fine for now but they have started so the only way is up :D
Hotel is located not far from airport taxi about 8 euros...
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My wife and I paid our second visit to the Beatriz just last week. It was equally as good as our first experience in December 2015. We travelled on an over 50 half board package. There's little point...
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We returned to our favourite Hotel for what must be our 12th stay and yet again we were not disappointed. Please read my previous reviews on the Beatriz Playa to see why we keep coming back.
This...
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We throughly enjoyed our family holiday here kids aged 8 and 9
Food was very good and well worth going all inclusive,
Our sea view room made the holiday extra special
Kids club was amazing and the...
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Go abroad and get some peace and quiet......with planes flying over the pool every 10mins, this hotel anything but peaceful! However if your looking at plane spotting this hotel could be ideal...
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Stayed here from 16th to 23rd November. Stayed B&B. Good selection of food on offer for breakfast. Cannot comment on lunch,dinners etc as didn't book AI or HB. Noise from planes didn't bother us at...
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Just come back from another ten days at the Beatriz as usual had a fabulous time
We had one of the updated rooms which was lovely cleaned every day the hotel was spotless, the staff in the...
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advertised as Thomas cook 4 star the room when we arrived in Nov for a week had not been cleaned beforehand we asked for another room but were told we would have to wait till the morning .after...
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Excellent location, some lovely bars and restaurants very nearby. Our superior partial sea view room was beautiful.
Evening entertainment was poor however and the only all inclusive bar was in the...
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I was in this hotel one week with all included and I expexct to return again because it is very good, all the people and instalations are the best, and is location is very good too, near the beach...
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Just returned from a holiday at this hotel, not great at all, read the reviews before I went,but decided to make my own opinion, but the reviews were spot on.
On arrival reception was very cool and...
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This is a strange review to write as I wont know until the end whether it is good or bad as we had a really good holiday but maybe almost despite the hotel rather than because of it. Read on for an...
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Spent 10 nights at this hotel and I would say all the reviews you read about this hotel are true.
Good : Location, pool area, pool bar and staff.
Bad : Buffet restaurant for dinner, entertainment...
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Just back after a week's holiday with my wife son and my 10 year old grandson .we all had a great time .This was the third time my wife and I have been at this hotel and it gets better every time My...
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Firstly, don't let the negative reviews put you off - this was the general consensus of those we met on holiday. Huge hotel, great pool, food and drink is fine - you won't starve nor die of thirst...
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Arrived at the Hotel, first thing to note is this is a good 3 miles outside the centre of town. But there are some local restaurants and bars which are about a 10 minute walk along the...
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Hi I am currently staying at this hotel with my friends. The start in the buffet during the day are very rude towards there guests. Also the variety of food day or night is very bad . Breakfast is ok...
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We booked with Thomas cook so we thought we was going to be in for a good relaxing holiday... We arrived at the hotel at 11am, wasnt allowed to check in until 2. We booked superior suit with sea view...
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Stayed here for a week. The food was the best I've ever had at an all inclusive, lots of variety. You can book italian restaurant at weekend or chinese on monday and tuesday. Burger bar is open for...
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We visited the Beatriz as a group of 5. 1 child was 6 one was 15.
We got an upgraded room which was brilliant, did see the rooms which weren't upgraded to be fair they were exactly the same just a...
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My 4 year old and I spent 5 days at this hotel and we loved every minute.
Staff were great, so friendly and kind to us from the moment we arrived. The food was very nice, it was much better than...
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We stayed at the Beatriz Playa for 7 nights, we arrived at about 7.30pm, after just a 10 min transfer from the airport which was wonderful after a 4 hour flight, checked straight into our room ( a...
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Like most people we were a bit concerned after reading such mixed reviews of this hotel. Here is our experience of our visit between 19th to 26th October as a family of four with 2 kids aged 7 and...
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Just got back from a weeks holiday (19th - 26th Oct).Travelled as a family of four (kids 10yr and 7yr). Arrived at hotel just before 1pm, check in was quick and a bonus that the room was ready. I...
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Visited here first week of October with my partner. Hotel room was clean and comfortable and cleaned every day. Beds changed twice in the week. Very happy with the room and the view was amazing...
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Mid September 2017
Our second time at Beatriz Playa and Spa. Excellent food, friendly helpful staff, comfortable room with great views, Spa facilities good. Situated on the sea front with good...
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Just got back from a family holiday to the beatriz Playa and spa. Was a little bit unsure what to expect due to reading so many mixed reviews, but really can't see many negatives about this...
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Stayed here 8th October for a week with friends had a fantastic holiday from start to finish, delayed flight meant we missed evening dinner but the hotel had room service in before we arrived and...
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Well worth a visit. All inclusive was exactly what is said it was on the tin. Great service
Tidy clean hotel. Right by the beach. 15.mins from airport. Nice.flat walk along the promenade into Puetro...
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there are a few points that need to be made clearer. We stayed here for two weeks in October and found the location and service at the hotel very good. Good choice of food but not always hot. A map...
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It was my first visit to Lanzarotte so didn’t know what to expect, the first thing is it only took 10 minutes to get to the hotel, walking in the first thing I noticed was how clean the hotel was...
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I have just spent the last wk in the Beatriz Playa & Spa.. unfortunately I spent this week alone due do unforeseeable health event and my friend was unable to travel..
On my booking from Thomas cook...
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After reading all the reviews before I went I was a bit dubious about going here but I'm so glad I went here
Really modern hotel with a great pool area and staff who are absolutely amazing. The...
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Our room was large and spotlessly clean, one of the refurbished ones according to the lady who checked us in. We sat on the nice balcony often, enjoying watching the planes coming in to land over our...
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Arrived home from this hotel yesterday and we were glad to get home.
Despite emailing in january and asking for a room on the 3rd floor facing matargorda, we were put on the 1st floor overlooking a...
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A great hotel with fantastic staff. Lovely food and pool. Rooms were spacious even with 4 of us together. Great location with lovely walks around into the town and we even rented a family bike to...
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Myself and my wife went back to your hotel with my sister in law she was looking forward to this holiday as we have told her how good this hotel is when we arrived we didn't get the room we asked...
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This was our 3rd stay at the breatriz playa and spa and by far the worst! We have never had a problem with the food until this year, it was so cold we ended up eating in restaurants down the road.
We...
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I stayed for a week with friends, only returning yesterday. When reading some of the other reviews I think they went to a different hotel to myself. The rooms were huge, double sinks in the bathroom...
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i stayed here for a week room was very clean and looked like pictures on site, staff was very friendly. There was loads of sunbeds so you dont have to get up early. there is loads of choice at...
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Arrived on our all inclusive holiday, it was like walking into a prison. Inside totally unappealing .. concrete jungle, hotel has a basement which is the restaurants and bars, no windows down there...
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We stayed here in Sept 17 , this was our second visit to the hotel the first being Sept 16. We had an excellent stay can not fault it at all, lovely hotel and very friendly helpful staff, the room...
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Had a very nice time at this hotel food very nice drinks nice staff very nice very big pool loved the fact not to crowded could do with seating out side at night and a shame only one bar was all...
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Having read a variety of reviews , despite even tho staying for a short trip (3 nights!) was still rather concerned the food and rooms were not going to be of a decent standard!
We arrived at 9pm...
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Having just returned from the Beatriz playa in Matagorda I can’t find anything negative to say about this wonderful hotel. My partner and I were in a superior room. It was amazing. We got a fabulous...
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I went on the 24 sept with my dear friend for a week
When we got to the hotel we were told there was no room until 3pm and told (not very nicely) to put our bags in the luggage store and come back...
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Room was good food was fine when we could get it. Once we had eaten evening meal there was no food available like snacks ect. Entertainment was rubbish. And was always cockroaches when we was sat in...
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Air con in our room was awful, blowing out warm air if anything at all, although our friend's in the adjacent room was working. Food was ok. Have to pay extra for pool towel and stand is never manned!
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We are currently here staying in a superior room- there is nothing superior about it!!! The receptionist advised us that it’s called superior is because it’s been refurbed. We paid £1600 for the week...
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We really enjoyed our week at the hotel,having read a few negative reviews its a bit worrying,but if you read between the lines,I don't know what people expect sometimes.
All the hotel staff were...
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Currently sat in the hotel now and I've been here less than 12 hours and we've been treated like a piece of dirt under our shoes! We arrived approximately 10:30am and then told our room isn't ready...
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We arrived about 9pm and was told that dinner ended soon so if we wanted food we should go (we did and as advised left our luggage in the reception). Food was standard but I'm a fussy eater so can't...
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After booking this holiday everyone would call it Lanzagrote when we said where we were going. I have no idea where this nickname came from as I didn't see a single piece of rubbish anywhere and the...
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We stayed at this hotel as a group of 10 (5 couples). We have learned not to believe all the reviews we read, but find them handy for tips. The hotel was huge, but all areas kept clean, and our...
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Really don't know how anyone can say a bad word about this hotel.
All the staff are lovely and very polite food is nice too.
There are free WiFi areas or can pay to have it all over which is very...
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My boyfriend and I stayed here for 6 nights. We booked superior room and we were pleasantly suprised. The room was great and nicely decoreted. We could see the pool area and sea from our balcony. If...
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Unbiased review.
Have just spent a week here and feel it's only fair to give an unbiased review as some of the recent reviews are from people that have obviously let something blinker their...
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We stayed here for 2 weeks on 16th August.
Rooms: we stayed in a superior room which was cleaned daily to a good standard and fresh towels provided daily. Only minor niggle was a few ants that...
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On arrival at 11am after being up since 2am we were told we would have to wait until 3-4 pm for the rooms to be ready .not acceptable in my eyes we had a 11 month old baby who desperately needed a...
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Had a great time there,the room was cleaned every day to a very good standard clean towels every day,very hard working staff,great entertainment and a 5 min walk to the shops and bars with plenty of...
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We have just spent 14 nights at the Beatriz Playa. After reading some of the reviews, we were a little apprehensive but we tried to ignore and make our own decisions.
I am so glad we did, there...
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We stayed at the Beatrice Playa for our annual holiday 30th April for 14 days. After booking with Sunshine Holidays.
On our arrival we were allocated a room down a corridor with partial sea view...
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Booked this hotel for 4 nights at the beginning of September for me and my partner. Wasn't sure at first due to some of the reviews on here but we had nothing to worry about, honestly the best hotel...
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Stayed here with my wife and two children (4 and 8) for a week in August. We loved it, we were very concerned after reading the previous reviews left about this hotel - we shouldn't have wasted the...
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We traveled as a party of 7 and have just got back from 2 weeks at the Beatriz Playa and Spa,
We had the holiday booked for a year, we then started looking at the reviews, we read a lot of negative...
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We stayed here for a week AI. Room was modern and clean but very little room in it when there was 4 of us in there. Again another bin in the room would be useful.
The food was good although a...
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We read so many good and bad reviews about the hotel before we arrived and I am so pleased I didn't listen to them.
I stayed here with my husband and three children for two weeks All Inclusive in...
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Our party of 11 had a private transfer from the airport which was excellent. The staff in were helpful and allowed us to store our luggage until our rooms were ready. We had paid a supplement for a...
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We have just returned after a lovely 11 nights stay.
Our party was 5 adults and 4 children.
Check in was smooth. We were around the pool half hour after arriving!
The entertainment staff work really...
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We stayed here beginning of August.... like other reviews I'd say there was good and bad points...
Location is great, 5-10 minute transfer time, lovely promenade to a handful of bars and restaurants...
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We stayed here for 1 week All Inclusive, in a Superior partial sea view room and had a lovely time. Room was modern, with walk in shower all very nice. Room was cleaned daily with fresh towels...
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A great family holiday with 2 children under 10. The holiday was booked about 10 months in advance, with Thomas Cook.
We had a superior side sea view room. It was a lovely, modern room and we had no...
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We have just spent a lovely two weeks at this hotel the food was good as was the snack s the hotel and rooms where very clean housekeeping in every day pool big enough and no problems getting a sun...
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Just returned from a week in the Beatriz Playa and Spa and we have had a really lovely holiday. As most people on here I was a little concerned with all the negative reviews but when we got there I...
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We booked this 3 months prior. All inclusive.
List of positives- food was excellent, back bacon every morning with quality sausages. Food was generally very good, sirloin steaks cooked fresh most...
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We booked our holiday 2 weeks before we went and some of the reviews we read were mixed but we thought we'd give it ago and ended up with an amazing sea and pool view room which we didn't expect...
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After reading some of the reviews about this hotel I was a little unsure of what to expect , but I honestly cannot fault it . All the staff were very friendly and helpful ,the hotel was kept spotless...
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I really enjoyed my time here, and feel it's a shame people have wrote negative reviews.
The reception staff had a limited knowledge of English but were certainly not rude, we paid extra for the...
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So, after a long and exciting wait for our summer holiday (almost a year), we were feeling slightly nervous the few days before departure due to some of the reviews on here..............never before...
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Room - for a family of 5 the room was quite small and not enough storage space in the wardrobes so we had to live out the suitcase. we were in an upgraded room which is basically the same as any...
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We are a family of 7 staying at this hotel, this is our last day so I thought I'd share
our experience....
Cleanliness- The hotel itself is clean, particularly the superior rooms that you pay extra...
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stayed on this hotel. It was grand, you could pick out a few faults if you really wanted to. Rooms were grand, very spacious. Food was plenty full, but eat in the restaurant for lunch rather the pool...
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Me and my partner visited in October 2016 (only just joined Trip Advisor, so only just writing the review). Hotel was amazing, we couldn't believe how big it was when we first got there!
All staff...
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We went here may 2017 with 2 kids aged 15 and 3, there was plenty for every1 to do, food was great, staff were great, hotel is in a superb location, we have booked up for same time next year worth...
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Arrived back today 14/8/17. After reading the reviews I was very apprehensive about what we would find when we arrived, but I have to say I was very pleasantly surprised, all the staff were extremely...
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I returned yesterday from a 2 week holiday at this hotel with my wife and two sons aged 10 and 6 and we loved it. I always think it would be better to give some context to the type of interests...
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Just returned from a weeks stay here 12/8/17. And would like offer our comments after our stay and reading some previous postings.
Room: clean modern more than enough space for a family of 4...
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Just got back yesterday 10/08/17 very tired and dated hotel should be 3 star .
Public bathrooms need a makeover from rusty hand driers too rusty paper towel dispensers and door handles and rusty...
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Hotel is lovely, great location, staff worked extremely hard to keep the hotel running smoothly.
The only things I would like to point out to the hotel management are the pool area which can get...
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I have just returned from a last minute family holiday at Beatriz Playa & Spa. We were advised by our Tour Operator that the Hotel had been newly refurbished but when we arrived it was clear to see...
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I returned last week from 2 wk holiday and would not return. Kids Club, location & views were good. Website says 7 restaurants!! This is untrue. 1 main restaurant with same food every day, the other...
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Hygiene is not good. Stayed for 2 weeks heren. 1st week a rat on the balcony and later in our room! Request for extra chairs on balcony and repair door room still have not been revolver. Staff...
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10 fantastic days with my wife and children very clean great staff fantastic pool and wonderful setting can't wait until next year food is good but a little repetitive but very good quality plenty to...
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Just got home from 10 nights at the Beatriz Hotel. We had a brilliant time, the staff were helpful at every occasion and the food at the restaurant was excellent - loads of choice and lots of new...
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Myself my wife and two children stayed here 20-30th July the room was great with a sea view and overlooked the pool.
The food was good although repetitive but let's face it most hotels are!
We found...
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A very clean hotel,food was good chips pizza nuggets for kids husband eat great uppity steak nearly every night so he was happy. The burger place was open a couple of times a week we only went...
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Hi
We are really looking forward to staying here in two weeks for 11 days.
We needed to contact hotel in advance of our stay and they have been really good and very helpful . Given that they must...
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We was in one of the refurbed rooms. Very nice but air conditioning is poor. No temperature control only speed control and it is fairly pointless tbh. We opened the patio door and front door with a...
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My family of two adults, a nine and 4 year old, have very recently returned from this hotel after a 10 night stay. We thoroughly enjoy our stay for a number of reasons.
Our room, although not one of...
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I booked here 13-20th July and can honestly say I was quite worried after reading a few awful reviews! I am very glad to say that I think the people who wrote them must have been staying at a...
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Myself, my husband & 2 children (10 & 11years) have recently returned from our week holiday to Lanzarote, staying at the Beatriz Playa & Spa (18th-25th July).
On arrival at the airport we got our...
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I have stayed at beatriz hotel and it was the best holiday I've ever been on it was so good.The swimming pool was so good I am a very picky eater but I really like the food there and there...
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I am writing this on my penultimate day at the resort.
We arrived last Tuesday 2 adults and 2 children 7 and 9.
First off do not book transfers...a short cab from outside the airport..10 minutes and...
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Went all inclusive as we took our 15 year old their and he eats like a horse !!
Probably got the best room view in the place ! 3028 book it lol
However you need to pay to use the fridge and you...
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Just returned from our family holiday , this our fourth stay at the Beatriz Playa and Spa.
Once again we had a lovely time , we had two rooms next to each other on the airport side of hotel , we had...
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I stayed here in July 2017 for 10 nights all inclusive with my family (2 adults and 3 children), having read some of the negative reviews I was a bit hesitant but we had a fab time and thoroughly...
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Only back from this hotel I could write a book on it the staff were not one bit friendly we were getting a roll to bring out side screamed at not possible I thought the idea was to be able to bring...
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Stayed here for a week. Had a upgraded superior room it was lovely. Clean and modern. Walk in shower.
No fridge. Which I found odd. As no where to keep your bottle of water without it getting warm...
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We were curious about this hotel at first due to bad reviews saying how bad it was etc but we had such a great time and the reps were spot on especially andrés and nico they were making us feel so...
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Please dont come to this hotel,everywhere is filthy ,hairs that was not mine in a big ball on balcony and nearly 2wks in they still havnt been lifted ,dinning hall is like a kettle market ,1 night...
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This is a lovely hotel in a great location. It is very clean and our room had a walk-in shower which was ideal. The view wasnt great, butyou cant have it all. The food was typical all inclusive, a...
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A average hotel, not a four *, more like a 3*
Clean rooms although some still need to be upgraded.
Good choice of food and plentiful.
Too many kids running around in restaurants and not being...
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Thankyou for a lovely stay at your hotel the room was modern and newly refurbished, weather was great nice breeze , very close to airport which was handy and loved watching the planes , the food was...
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Having never been to lanzarote before was quite nervous. But the hotel is brilliant food excellant a few evening entertainents could b better but kids loved it any way. As for the location it was...
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We spent a week here 3/7/17-10/7/17, as a coupl, room was large but came home one evening to bedside full of ants, we went to reception who offered us ant spray, I said no thanks so they moved us to...
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I'd read the reviews before arriving here and we were slightly worried after reading so many bad reviews. However, we had a lovely time. The food was great, we never expect too much going all...
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We stayed here as part of a party of 14 for a 50th birthday holiday. It is not a 4 star hotel! We were lucky to get one of the new refurbished rooms but the rest of the hotel is very dated. Our key...
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Avoid avoid avoid
Disgusted with this hotel
Staff r horrendous
The lady( and I use that word very loosely) that stands at the entrance Of The buffet restaurant is quite possibly the rudest person I...
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me my husband and our two girls aged 10 and 4 stayed in this hotel on 19th june till 30 june.we were a bit worried at first with all the bad reviews, but yet again those people were talking...
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Ideal location for the beach, walking into puerto del carmon, small shopping centre nearby. Worth getting a taxi from the airport it was 10 euros and we were there in 10 mins and didnt have to wait...
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Just returned from a week at this hotel and have no complaints.
We are well travelled but this was our first visit to lanzarote and found it just what we needed.
We were a bit wary after reading some...
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Just returned from a week at this hotel, rooms was very clean and spacious (2046) and cleaned daily with fresh towels ! Breakfast was of great choice, evening meal not such a varied choice but...
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Spent two weeks at the hotel all inclusive with my husband and two children. I have been coming to the island for many years and also used to work in the hotel industry and had heard good things...
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I stayed with my mum for two weeks!We checked in very late and our room was ok with nice size balcony.We stayed in room 2075!Well our room was above entertaining bar so two weeks we didn't have any...
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Our room (standard with sea view) had lots of dents, stains and scratches everywhere, noisy and dirty air con but fairly ok overall i guess with spanish cable tv in the room (some programs/movies can...
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Myself and a friend stayed at the hotel from June 12th to June 19th. We stayed half board with breakfast and dinner included.
First impressions before seeing our room were good, the reception was...
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I went on this holiday with an open mind after reading such negative things and i was not disappointed. I seriously feel like the people writing negative things were staying at a different...
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Had an excellent time at this hotel.
Loved telling the queue jumping Germans to get to the back of the queue like everybody else!!
Seriously had a great time...suspect that was also due to the...
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Just returned from a 2 week stay here 11-25th June. Having read other reviews I wasn't looking forward to it at all! As soon as we arrived at the hotel the staff were so friendly and welcoming...
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Recently visited for two weeks with 4 adults and 2 children 9 and 5. The hotel is in need of updating and this was happening as we were there. However the rooms were clean. The food was varied and...
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After reading some bad reviews I was a bit wary of this hotel. However I gave it a fair chance to let me make up my mind..some good points and bad points..after arriving at midnight we was pleasantly...
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We stayed at the Beatriz playa hotel and spa Matagorda, for 7 nights with 3 children 6th June till 13th June weather was amazing! We absolutely loved it here and definitely will be back with and...
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the hotel was actually better than expected clean and tidy rooms spacious
the food was excellent with a wide and varied choice for every meal
service at the bars was excellent and very fast staff...
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My daughter,son in law n 2 grandchildren have just got back from this hotel and loved it, food was good with plenty of choice,kids club was great,entertainment every night,rooms cleaned...
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We stayed all inclusive here end off may 2017 not a 4 star no way food was cold most nights rooms just plane and boring and the kids club well we left are son in here to come back and find he was not...
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I booked hotel for my parents for their wedding anniversary.They returned from holiday and they said Hotel is on nice location.Great food,rooms nice and clean daily.Food was nice.Overall all service...
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If you are looking for good value then this hotel is perfect. However, if you are expecting luxury all-inclusive then pay the extra and go elsewhere.
We stayed in a superior partial sea-view room...
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Having read the reviews posted here I was extremely worried about my family holiday here!! I am currently still here and can honestly say we are having a ball!! Rooms are immaculate yes there is...
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Lovely hotel but on outskirt of port de carman if room near pool and entertainment center you a good way from restaurant food in restaurant very good choice of food and drinks the bar people very...
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I don't actually even know where to start with this hell hole!! We stayed here for total of 4 nights, before being moved by our holiday rep to another hotel. Start to finish was horrendous! Travelled...
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Hotel located only a short 5 minute drive from the airport and you can walk basically to the bottom of the runway and watch planes landing.
This was our 4th time going to the Beatriz and can't wait...
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People think I'm crazy, went to Lanzarote for 1 night and stayed here.
It is close to the airport for one but it also is close to a lovely long beach, there are a few places to eat and drink here but...
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Let's start first with the clarification that we just came back from out holiday a few days ago.We were sure that this is not top star hotel, but let's be honest- for hotel with 4 stars the...
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More good things to say, than bad. Must admit, a few reviews had me a little worried.
Let's get the bad out of the way.
Food was not THE greatest I have had on holiday, I found the choice on offer...
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Quick 4 night stay in February. Room was absolutely lovely, cleaned daily and had a great view. Weather was awful, rained daily which saw walkways flooded and slippy with staff using blankets to soak...
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Just back from a week at this hotel and cannot fault it. Great entertainment for kids and adults day and night. Went all inclusive and was not disappointed, plenty of everything at each sitting...
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I'll just leave a list of what's wrong with this hotel, which came close to ruining our holiday;
The food is terrible.
Rooms are dirty; we had to request that the sheets be changed after 5 days...
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We're currently here and I felt the need to quash the complaints that I read before we came out.
This hotel is spotless constantly see the cleaners all over the hotel/restaurants /poolside. The food...
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We booked a sea view room, which we were put in. The view was fantastic from our balcony waking up to that every morning - although no sun came on to our balcony. I wouldn't say the rooms desperately...
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I stay here for a week with my partner,and daughter,and grandson. It is a brilliant hotel .the entertainment for kids is brilliant. The staff are lovely. The food is great .I had a ground floor room...
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Firstly we booked a partial sea view room we were put in a corner room overlooking a main rd, we were told the hotel was full and we would not be able to move to another room for 2 days there were a...
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Arrived here yesterday and already feel like I need to write this.
Blood stained bed sheets on kids beds. And it took them half hour to plate a food of salad and cold meat up.
Room looks like it's...
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Just back from another great 2 week holiday with friends weather fantastic.
Check in quick,friendly and efficient as usual.
Refurbished room lovely with walk in shower kept clean by friendly...
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The hotel pools need up dating, the surface at the bottom of the pool is lifting. On 2 occasions people handed large pieces of this material to the towel attendant. The pool is very slippy slope when...
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Good place for short stay, we stayed there for 4 nights. Close to the airport and long sandy beaches surrounded by nice restaurants and bars.
Big pool with sea view and plenty of sun chairs...
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We were disappointed with the hotel, we weren't expecting 5* but we were expecting more than what this hotel delivered.
Firstly, the check in was smooth and we were in one of the newly refurbished...
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6th holiday at the Beatriz, and yet again I feel some people plan there complaints before even boarding the plane. If people want 5* they should book a 5*hotel. Our checking was quick and dealt with...
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This was our 2nd all inclusive visit to the Beatriz Hotel & Spa and again we were not disappointed! Okay it needs a bit of refurbishment here and there, but the hotel are trying. We saw a number of...
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Third time we've been to this hotel. It's currently revamping the rooms which are a nice size and have adequate amenities. Very pleasant staff and the food is nice with a reasonable selection. It's...
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It will be a lot quicker to tell you what was ok with this place then what was wrong !!!!
I booked this hotel after looking at some good reviews but I have no idea what they were thinking as this...
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Il be short
1-the hotel is 4 stars.... but it looks like 3 stars
2-the hotel is asking money from everything:2€/day safe, 2.5€/day kettle, no ironing facilities, 7€/day internet or 21€/week, the...
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Stopped here for a week with another couple. And had no problems at all rooms were a nice size, and clean plenty going on in the hotel. Food was the usual for A/I always something to take your fancy...
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Shambles!
Me and my partner have just returned from a ten day stay here and we will not be returning. To start our holiday Thomas Cook changed our flight without even telling us (another story). We...
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We stayed in the Beatriz Playa & Spa for 10 nights in July 2016. I wouldn't recommend this hotel. The AI food was ok to poor, very limited and restricted opening hours. The Chinese in the hotel is...
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stayed here for 10 nights and still didn't see all of it yes it's big . It's definitely not 4 * the only way it's got its stars is the spa , food was very good and varied , drink on AI was of good...
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Rooms were very tardy,we had no hot water for three days rooms unsuitable for disabled traveller my mother found it very hard to get in and out of the lifts or using her mobility scooter around the...
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Just returned from 1 week AI at this hotel with my husband and 3 sons. This is actually a lively hotel. Amazing setting, couldnt be any closer to beach and plenty if shops and bars & reataurants...
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Hotel was really nice. We did look forward to our realxing stay. Unfortunately there was renovation work being done on the floor below us which meant it woke us early each morning so I would advice...
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Myself and my sister were dying for some sun and after checking out a few all-inclusive options in Lanzarote we went for the Beatriz Playa and Spa, partly because it wasn't on the strip in Puerto del...
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just back from the beatriz. even better than last year. the staff work tirelessly the hotel is spotless the food and entertainment excellent.this hotel and location perfect for us the staff are...
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Just spent last week at this hotel. Room overlooking sea and planes landing,This was not an upgraded room but was first class. Food first class. All staff extremley pleasant and heplful. Hotel was...
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Just home from our 2nd stay at this hotel and for the 2nd time we can't fault it 1 bit! We arrived and were checked into the same room as we had last year which we didn't request but was exactly what...
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Arrived on 27 December for 4 nights. Hotel was beautifully decorated with Christmas decorations and lights. Our 4 year old loved it. Food was excellent with a great choice and plenty of variety...
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Well here we are again at this hotel,we had a week last year in October and came back again for another week on a bed and breakfast basis as we really enjoyed our stay. Although we had a couple of...
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arrived very dissapounted with room and corridoors very old fashioned breakfast very greasy have to pay extra for kettle and iron there was no wellcoming in this hotel it was just check in and out...
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Very pleased with hotel, we traveled with our two boys, and there very busy but the animation team were brilliant, they worked very hard, they were great with both adults and kids,Vacoss was great(i...
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Another very enjoyable stay at the Beatrix, nice refurbished room on the airport facing side of the hotel as requested.
The dinning room has also been refurbished which was a nice surprise.
The...
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This is the best hotel we have stayed in lanzarote the room (room 3098) i could not fault apart from the air conditioning was not good . the staff was really good a big thanx to the head barman...
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Currently still on holiday here, me hubby and 3 boys (10,9,8months) we are all very impressed. Staying in room 30 ground floor, not much of a view but loved plane spotting.
Food:
Breakfast really...
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Lovely couple of days here. Booked last minute and stayed in one of the lovely newly refurbished modern rooms on East wing of first floor (think it might have only been back in service around a...
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We've just returned from hotel Beatriz playa and spa we stayed 13th-20th April I was a little bit worried about some of the harsh critics.
First things first the airport is about a mile away and...
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We stayed here for a week over the Easter holidays and had a nice time. The food was your standard all inclusive quality. However it was always warm and there was always plenty to eat.
The staff...
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We stayed 8/4-15/4, two adults and one 15 year old. As one of the previous reviewers advised the hotel is an old structure and was quite off-putting on arrival, however we had upgraded to a superior...
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Stayed here early April for a week. Not very impressed. Our room was quite dated and in need of a re vamp. We were on a B & B basis which was just ok. Seemed a bit silly that the restaurant at the...
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We were not surprised to find the negative impacts on winter sun tourism in typical North African resorts reflected in the prices and availability in the Canary Islands. We managed a "last minute...
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We had a great family Christmas at the hotel. Nice rooms, plenty of food choice and activities for the kids. Our kids loved going to Tapi club. The staff are very friendly and attentive. This was...
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Easter 2017
As a frequent all-inclusive traveller, I was very disappointed that they only had filled rolls for snacks or doughnuts, (which was no good for young children) that disappeared as soon as...
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Just back from a great 10 night stay at this hotel. Food was good, room was cleaned daily and was adequate for our family of two adults and two kids. The hotel was in a great location and only about...
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We stayed here for a week booking directly with the hotel on a half board basis, we were looking for something cheap. On arrival we found the reception to be very clean and the staff helpful. Our...
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Me and my familie went in march 2017 to the Beatriz Playa & Spa. The furniture of the hotel was a little dated but everything was clean, complete and the rooms were big, which I liked a lot. What...
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I am going to summarise this as I spoke to the staff although they weren't helpful. When we first got to the hotel, everything seemed fine, the staff were friendly and we got to check-in before 3:00...
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Went to Beatriz for a family holiday, myself, my other half and a six year old. We had a great time, yes there a few little things you could moan about but you only notice them because everything...
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Before I review this hotel I think it fairest to say I was looking for a cheapish deal for a last min get away. This hotel was cheaper than others I looked at. Given previous reviews and the price I...
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This was a last minute one week break to relax and hopefully get some sun. the hotel is a little tired but clean with all the amenities you would expect. Spa, outside pool and children pool etc.
The...
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We have recently returned from a weeks stay at this hotel, and the only good things I can say is the weather was very hot, the animation team was good and there was a couple of delightful bar staff...
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Well what can I say ? After reading so many bad reviews I was dreading my holiday. I am going to give as candid a review as possible. Firstly the hotel is MASSIVE. That said you would never know...
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Last minute decision, this seemed the best option at the time. Read loads of reviews, but decided to take a chance. BIG mistake. Took All Inc. option as we usually do, but should have gone for B&B...
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This was our 4th visit to this hotel in 6 years and again we weren't disappointed.
We were there on a bed & breakfast basis, so I can't comment on the all inclusive meal plan, but breakfast was...
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We returned after 5 years and throughly enjoyed our stay. The things we like most is the spaciousness of the hotel and sun chair area. The staff are warm, friendly and courteous. Nothing is too much...
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*Room very dated. Comfortable bed. Very clean. Nice afternoon sun balcony with lovely sea and pool view. Basic brew facilities. Fridge extra. WiFi extra. Safe extra. Nice bathroom with double sink...
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First of all we had no problem with the hotel at all we found our room lovely cleaned every day. The food was repetitive but that's what you normally get with all inclusive. However on one of our...
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First off our room was like something out of the 80s not good tatty and dated.
Food cold not much variety and actually had birds in the food! Disgusting.
Not ai had to pay for towels, safe...
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Just returned from visiting this hotel, the rooms themselfs are lovely just a pity we was right above the bar and it was so loud at night when we was in the room you could hear everything so was a...
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Great hotel food what you expect in a three star but better than most I have being to and I have visited over 35 over the years can't fault hotel I visited with my 86 year old dad for 11 nights the...
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positives are...great rooms, with fab showers. Cleaned very well every day with nice clean towels every day.. Great spa in hotel. Negatives, the food was sometimes lukewarm. Also first all inclusive...
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Stayed 1 week from 9th March and my initial thoughts were this is nice and clean. The hotel is outstanding in areas and not so in others.first the good parts. Room was lovely cleaned every day and...
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This was my third visit and loved it . The new restaurant was good, and enjoyed the singing waiters,staff. The only down was the night entertainment, to long a gap with the kids just running wild...
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5 nights start of February. Hotel apparently full but you wouldn't think it because there is so much space. No problem with space in restaurants, pool, bars etc.
Majority of staff we dealt with all...
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My husband and I have just returned from a 2 week fabulous holiday, it was our 2nd visit.
The room was cleaned daily and also the beds made. We paid 42 euros for the safe , we got a free ticket to...
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Stayed at this hotel between 5th and 12th March. Although I thought the food was very good overall, I was a little concerned about the temperature on the first couple of days - vegetables were very...
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I stayed at Beatriz in March 2017 with my 3 other friends. We're all 26 years old and wanted a cheeky getaway for some sun. The price for the hotel was reasonable (we booked a package through On The...
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Yes I was worried about the bad reviews before myself & partner visited for a week but was totally surprised how good the hotel is.
We had a premium room worth every penny of the £30 extra we paid...
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Just got home from another lovely holiday at the Beatriz Playa Hotel, our second holiday there and we cant wait to go back again, it was very busy but nothing was too much trouble for the staff, my...
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Couldn't fault the hotel and staff. Hotel is very clean. Two decent pools (1 heated + 1 unheated) + 1 toddler pool. Beach is literally across the cycle path. Beach is sand coloured (not black...
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We visit Matagorda at the end of February every year and like the atmosphere of a hotel but detest all-inclusive so when the Beatriz Playa offered B&B we thought we'd try it. Rooms are comfortable...
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Stayed at this hotel 1st. week march 2017. Big sprawling property located beside the Runway at Arracife Airport. Staff helpful and friendly. Buffet breakfast varies from day to day but is of good...
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Just back from our stay at the beatriz playa in matagorda. ..firstly matagorda is beautiful and locals are very helpful and friendly. .. now ..the hotel ...main reception lovely and staff very...
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Amazing hotel, great rooms ,clean and very helpful staff! Rooms yes they are old decor but who goes to look at the decor!!!
We stayed all inclusive two adults one teen.. drinks fab! food was great...
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We visited in March for 5 days - on a B&B basis - very glad we hadn't chosen to go all inclusive.
On arrival we were given a room on the outside of the U shaped building facing outwards towards the...
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We stayed at the Beatriz from the end of Feb until early march I must say the staff work really hard and can't do enough for you . We were returning guests and enjoyed lots of little treats from tea...
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This is a reply to Arantxa Alvarez Sanchez the Manager at the other Beatriz Costa and Spa and her reply to my complaint about her hotel.
I rang your call centre in Madrid and they gave me the hotel...
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PROJECT FEAR reading the 1,2 & 3stars!
A 5 STAR BREXIT it turned out to be without any doubt !!!
Seriously though I was a little apprehensive but it was completely unfounded. From airport baggage...
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Just come back from a 6 night stay in this hotel. It was very clean and well spread out.
2 nice swimming pools and one was heated. Plenty of sun beds.
Made the mistake of going in the school...
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We was traveling for my wife birthday and we just loved it. the hotel is very big, few restaurants, few bars, very nice swimming pool and an amazing spa. more than that, staff was very nice and...
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just returned from a lovely week and will definatley return to this hotel. our room was immaculate, comfortable and spacious. Great food with plenty of choice and tables set nicely . Pool area well...
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We had 1 week of complete relaxation from the minute we arrived. All hotel staff are excellent and friendly even when telling my husband they were really sorry but the dress code was long trousers...
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myself and my wife decided on a November winter break last year 2016 and was so glad we picked the Beatriz hotel.
from the moment we arrived until the day that we departed all the staff from...
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they have all the amenties and stuff for name sake.will never recommend this hotel to anyone....not friendly service...especially in morning Buffet ,Manager was a shame..
wasted 130Euros for...
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As others have said, this hotel is very good value for money - you could not stay at a decent b&b in the UK for what you pay here!
However, I need to point out some drawbacks to those less-mobile...
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Ok so I booked the holiday then read the reviews and to be honest I was dreading it after reading........ how WRONG was I!
Yes it is close to the airport but it's actually quite nice to see planes...
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What a brilliant hotel first class rooms and everywhere was spotless. We originally went B & B but upgraded to all inclusive for 18 euros a day . It was well worth it. We had a sea view which was...
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I read with some trepidation a mixture of reviews prior to our holiday at this hotel, but having just returned from a week in the resort must say that there are some people who must take a lot of...
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We had a lovely holiday at this hotel. It is extremely close to the airport but the rooms are double glazed so you don't hear the planes too much.
The rooms are very spacious but do not include...
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Stayed here for 11 nights from 29th Jan 2017 until 9th Feb 2017. All hotel staff were very friendly and helpful, from reception, bar staff, waiting staff and cleaners. Hotel is spotlessly clean...
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Big hotel but enjoyable stay. Our room 2089 was bright and spacious with sea/mountain views. The bed was very comfortable with good linen and the bathroom was a good size with a lovely shower and...
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My husband and i went in January and was a bit apprehensive about the food after reading comments
We found the hotel was wheel chair friendly the beds are massive and memory foam mattress everywhere...
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Its a great big hotel complex next to the airport. Mainly designed for families and all inclusive holidays as it has entertainment and kids clubs.
My room was clean and tidy and the bathroom looked...
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Firstly I'm a snob, and have high standards!
We booked a week for some winter sun and although have been to Lanzarote on 7 other holidays this is the first time staying at the Beatriz Playa and were...
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We have a wonderful week in room 2096 it was a lovely refurbished room with a sea view.The food was top quality with lots of choice and the entertainment was very good it was our 5th visit and...
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We stayed at the Beatriz Playa and Spa on a half board basis and I must say it was very good value for money. The breakfast and evening meal was a buffet and the choice and standard of the food was...
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Very nice hotel the staff were all very friendly and helpful food was good plenty of choice but could have been warmer right opposite the beach not too far to shops very close to the airport. Taxi...
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The excellence of the senior management team is evident in all departments.
Standards of hygiene and cleanliness, food and beverage, housekeeping and the reception staff all worked as a team to...
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First impression, with 30 people trying to get through a manual rotating door with cases, not great.
Reception and room allocation very quick.
Decor of main reception, dark, and typical Spanish...
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We spent the tail end of 2016 and brought in the new year at the hotel. lots of things id like to point out to potential visitors.
our bedroom was a good size for a family of 4. but.... my kids...
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Well done beatriz playa and Spa!
Food has been lovely and a great choice, breakfast lunch and dinner can't fault it!
Our room. 2080 very nice and a sea view. Fridge was a great wee bonus! WiFi...
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To windy place. The food not the best. Good child's club, and close beach.
Will not repeat. The room was not very good and the food low level. We had bad weather but this is not why the resort was...
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Fantastic service. Staff were lovely and very friendly and helpful. Food good. Entertainment was very good also and changed nightly. Great location and lovely swimming pool and right next to the...
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I cannot make up my mind on this hotel. It is a vast rambling complex that is a throwback to the 1970's and urgently needs to be brought up to date, with so much unused indoor space, you feel...
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I visited in late December. The place was well maintained and a fault with the shower was speedily fixed. I had half board facility. The restaurant buffet was excellent in choice and quantity. I...
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This Hotel has been refurbished to a great standard, we had a room on the 3rd floor with a partial sea view. Very clean, modern and of a substantial size with a seating area to relax or if required...
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Myself and a friend, have just returned from a 1 week's holiday at the Beatriz, arriving on 28th Dec., departing on 5th Jan. We are both single females aged 52 and 56 respectively.
This was our first...
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We stayed at the beatriz over Christmas for 2wks. The 1st week was quite cold and rainy, So we had to invest in warm coats. The 2nd week was better. The rooms were poor for a 4 star hotel. Only 2...
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We decided to book this hotel for one night at the end of our holiday as it was very close to the airport for a start, well you can't get much closer as you would actually be on the runway itself...
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First of all I want to clear up that I do not want to offend anybody with this comment. I've been here for two weeks in December with my wife and our children (6 and 9). We've already passed two...
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Flew in on New Years Eve for a last minute 3 day break. As always we read the TripAdvisor reviews before booking, so we were well aware of the very mixed reviews. The previous reviews weren't wrong...
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Having read lots of reviews of this hotel good and bad , wasn't sure what to expect......
However , we arrived on Christmas Eve just before evening meal , checked in ,we had a top floor room with sea...
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Stayed only two nights and it was more than enough. Great modern room which had recently been refurbished, but surroundings were dark, gloomy and dated. It didn't help that we had torrential rain...
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Looking to stay at this hotel? Then you might benefit from reading the following...scroll to the bottom to find prices correct Dec 2016.To say it's on the end of the runway is an understatement. It's...
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Booked holiday then read bad reviews on here about dirty and run down rooms etc. When we arrived we were pleasantly surprised. We had one of the ongoing refurbished rooms which was not perfect but a...
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Stayed here for 3 nights and had an excellent time! Great value for money. Food and drinks excellent, good entertainment, cool complex (inc 2 large pools and plenty of sunbeds), friendly staff...
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Stayed here December 15th to December 22nd 2016.
My wife and I loved every minute of our stay.
The Hotel was spotlessly clean, the staff were friendly and efficient, the food plentiful and varied...
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Spent 2 weeks here in December, weather not the greatest. Very cold hotel, open plan, not much of an atmosphere. Food and restaurant 3 star, found the staff at reception unhelpful. The manager Eric...
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Clean spacious well aquipped good location to the beach and shops friendly staff adequate meals good activities for adults and children nice large room and a great winter break in the sun plenty of...
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Travelled here for a week at the end of Nov. While the rooms were nice and clean, the hotel itself was huge and lacked atmosphere and friendliness. The food was only average but the layout of the...
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Just back from a weeks all inclusive at the beatriz. Rooms very spacious and very clean. hotel is located about 50 metres from the beach. 2 pool's of which one was heated sunbeds could have been...
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We never picked this hotel we went to surprise some family members who we haven't seen in 5 years. First impression as we arrived was it was lovely in the reception.we checked in no problems got a...
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My husband & I booked to come here all inclusive for a nice winter break
We got it at a great price through Thomas cook in Belfast
On arrival at the hotel everything was spotless, the room was...
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Stayed 4 a week 3/10 december 4 my birthday, quite enjoyed it great weather nice food really friendly staff, just 5 mins in taxi frm airport which was good, only thing i will say matagorda is...
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This hotel maybe 3 star but it's definitely not 4 star.
The food is ordinary not a great choice. Strawberries and mango are frozen. I saw a man defrosting the strawberries in the microwave!
Cakes out...
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stayed here all inclusive for 2 weeks from 24 nov to 8 dec , when we booked all the reviews were good so expecting a great time, i won't bother writing the lengthy review that i had planned as Mike...
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We had Pre booked and fully paid (a month in advance) for an all inclusive holiday in Sol Lanzarote but because we didnt bring credit card we had booked with. The hotel would not let us stay and...
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If you read my previous reviews you will see that my wife and I visit the Beatriz Playa for a week several times a year for almost a decade. This months visit was for our 35th wedding anniversary...
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Honestly I read a whole bunch of reviews before i left on holiday and it really all depends on what type of person you are... You could go to the worlds best hotel as a grumpy tourist looking for...
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Myself and my partner have recently returned from this wonderful hotel.
We just want to say a huge thank you to Javier and all the staff at the Beatriz Playa.
All staff are so friendly and...
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Stayed here for a week all inclusive and would not recommend it. Food was so bad we had to eat out most nights even though we had paid for all inclusive.Informed reception of this twice but got no...
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The Beatriz playa and Spa is a lovely hotel it sits right across the road from the beach. There is a shopping centre within a 5 min walk and you can walk the whole way into Porta del Carmen either...
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room great number 1018 second floor - food good bit warm but very edible - hired fridge but just pay 25 euros for the drinks to put in and get half price spa ticket also spa happy hour twice a week...
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There was nothing specific wrong with this hotel, and it did have several good things about it but for a 4 star I expected better, and have stayed in better similar priced hotels in the canaries.
Our...
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We traveled with two other families and were very impressed with the activities on offer. The entertainment and activities crew were great. Full of energy and had something on everyday.
Free yoga or...
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Arrived at reception, the staff were not very welcoming and the lady started chatting to the man in the back office whilst she was dealing with our check in, so I wasnt very impressed by that. The...
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Stayed for one week 10-17 Nov 2016.
Very pleasant spacious hotel and very clean,
Our room was very modern and airy (2098) but if you wanted a quiet night you wont get it in this room as you are...
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I'm not going to write a lengthy review. As my title says it's just ok. Yes big hotel. You find your way around quick enough Tho. Situated right on the seafront. No road or traffic. Generally great...
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On arrival we were greeted by the receptionist who was very pleasant and accomodating. There were a couple of residents complaining about various things, which made us a bit wary. First appearances...
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we stayed for 14 nights ,there was no dress code at evening dinner, people wearing t-shirts flip flops, that was the adults not kids. the main pool was never swept never hosed down all the 14 days...
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We really enjoyed our holiday in Beatriz Playa & Spa. Nice hotel. Room very mod. Pool Area very good. lots of classes and activities going on every day. Staff were lovely. Very friendly specially at...
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Just returned from 10 nights at the Beatriz Playa,had a great time good food , room big , view fantastic, over looking the pool and beach ,close to a few bars ,you must try The ocean cocktail bar...
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Stayed here 24th-31st October. Family of 4. Checked in no problems. Very quick but only thing we were told was the direction of our room. No information given on where the main restaurant was etc...
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We stayed here from 29th October to 5th November. The hotel itself is quite big and our room looked like it had been recently updated to a high quality - the only English channel on the TV was the...
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I've just returned from another wonderful stay..I love this hotel . everyone is so nice..I go every year for the last 20 yrs..I go on my own and nobody bothers you..next year I'm going for 3...
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close to the airport fantastic scenery, lovely for walks, food excellent, room s very clean and the ladies who attended to our rooms you very helpful and also greeted us with a smile over all the...
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21 of us spent 14 days here! We had 6 under 10s in our group, I will writing this review on behalf of myself and partner. (All though I think some of our party share the same views as us.
Our room...
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Having read some of the reviews left by others, me and my boyfriend were a little apprehensive about our stay here. What a surprise we had!
Walking into reception to check in, the staff were...
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We have stayed at this hotel many times but for only one or two nights at a time.
For some unexplained reason we have several times been treated to a bottle of bubbly and a plate of fruit in the...
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Room Amazing ....garden view first floor , sort of sea view if you look to the side. Outstanding decor wow factor , breakfast good and service at breakfast, now the negatives not the happiest staff...
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We visited here for my husbands 40th birthday last year.
Thought the food was good and the drinks were good but the queues in the evening can be a pain!
The staff are very friendly and work very...
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me and my family stayed here from 20th October - 27th October. This hotel is by far the worst hotel I have ever been to.
We booked this through Thomas Cook, who said that this hotel is a 4*, this...
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Recently visited this hotel in October with my partner and stayed for 1 week.
On arrival (about 13:00) we wasn't greeted at reception I don't think the woman even looked at me she just told me my...
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We arrived yesterday and feel bitterly disappointed with this hotel. Had a we got a bargain for £300 for the weeks package our expectations would have been met. However, we paid £800 each and the...
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Went with my partner for a 3 day break to relax and chill
Hotel very big
Reception staff not too welcoming
Have had better service in Tunisia turkey and Egypt
Room was lovely refurbed
Used to free...
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Overall the hotel is well layed out but lots of things could be done to improve it. First of all all bars and areas should be open for all the inclusive guests there is one bar only available for...
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we have just had a week at the Beatrix and were met by friendly reception staff as were all others such as cleaners bar staff etc nothing was too much trouble. Our room was clean and recently...
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i visited this hotel for a 2 week all inclusive holiday in August 2016. on arrival at the hotel all looked great. We were there as part of a large party 7 adults and 5 children. we were held up at...
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We have stayed here 3 times are heading back again in a few weeks. The hotel is spotless and the food excellent. No problem getting sun beds which is great as I hate having to get up too early to...
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We stayed here last november the place was very clean the staff very friendly and helpful,we also love the area and very close to airport so no long transfer from airport to hotel which we like. We...
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Hotel is big and very clean in side the bad point is the windows on the external need a real good clean. The open area inside hotel is so open that at night the sound from the main area is very loud...
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I have stopped here three times and would go again like a shot i so wish i had gone to this hotel on my latest trip to lanzarote the food is great cleanliness excellent staff very helpful and the spa...
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Rooms and food were very good. Rooms cleaned every day and towels changed. All staff were very helpful and accommodating. Good variety of food in restaurant and pool restaurant. Entertainment good...
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We used the thermal pools today and found them very beneficial. The different water jets treated various body parts.
Having the steam room, sauna and jacuzzi were excellent.
Facilities and decor were...
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Really lovely hotel. Very very clean, maids are in everyday which was refreshing never any issue getting extra towels etc. They are very friendly as well as all the rest of the staff. However 90% of...
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Great if you want to fully embrace the all inclusive option as one of the best all in packages I have experienced, unfortunately if you want to venture off site and have a wide choice of bars and...
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Had an amazing 2 weeks AI stay with my husband. Fantastic hotel. The food was always fresh and hot with a big variety to choose from. The hotel grounds were always immaculate and well maintained. Our...
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My family and I have just returned from a 7 nights stay here and had an amazing time! I was so worried with some of the reviews so went expecting the worst but I was pleasantly surprised. On check in...
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I was really apprehensive about staying here after reading a lot of mixed reviews. when we arrived in the room I was a bit shocked.
it was not clean at all. Marks all down the walls just unkempt...
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Despite being unsettled after reading some dodgy reviews (which I now don't take seriously) we were generally delighted with the Beatriz. 5 minute walk to Matagorda with its cafe's, bars...
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Just got back from a lovely family holiday me and my partner, my daughter 19, and my 2 sons age 3 and 7! After reading all the reviews on here we were a little worried about what to expect, but...
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We stayed here in May 2016 for my 2 year olds first holiday abroad and had no real complaints, the food was good, the entertainment was good, the pool areas were nice. Our room was nice and clean...
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We stayed their from 9th to 23rd September. I emailed ahead and asked for a sea view which we were charged an additional £140.00 euros on arrival.most of the hotel especially on 2nd or 3rd floors...
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Unfortunately I wouldn't class this as four star. The food wasn't great, there wasn't much choice and it wasn't warm at all. I know it's a buffet, but I've been to buffets with hotter food. We ate...
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Plenty of food choices, friendly and helpful staff. Good entertainment every night. Great location ideal for beach, shops and bars. Ideal for couples and families, 2 pools for adults and one for...
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This hotel deserves no stars!! We stayed here for 7 nights and I will never wish my worst enemy to stay here.
The room cleaning service is atrocious.the maids do not change bedsheets or towels. We...
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Just returned from a weeks all inclusive break. The hotel is stunning, clean and comfortable with stunning views. Planes do take off and land every day as you are just five minutes from the...
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Spent two weeks here b&b basis, end of june/early july. The hotel itself is stunning, and a treat to wander round. But wander you will, because it;s huge!!! The underground is amazing, but the shops...
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This hotel was stunning and clean. Having read a lot of bad reviews we expected it to be quite dirty but we saw people cleaning all day ever day and the pool area was cleaned every day.
The pools...
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We thoroughly enjoyed our holiday here, we were quite apprehensive on arrival after reading some reviews.
We arrived after 9pm and were welcomed by very friendly ladies in reception , they told us...
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Where do I start.My friends booked this holiday through low cost holidays, we paid for it but a few days later Low Cost went bust. We were all luck as we paid by CREDIT CARDS always pay by CREDIT...
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We have just returned from a one week all inclusive and have to say that overall it was a fabulous holiday.
Location : beautiful setting looking out onto the sea with a great promenade running along...
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We stayed at this hotel 18-25th August and the first impressions were good. The lobby was very clean and the staff were helpful. We checked into our room to find that there were no sheets/ a pillow...
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Just arrived home from a great two weeks holiday room was clean and spacious staff was friendly and helpful the animation team are fantastic some with kids club and rest for adults they did about...
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We stayed here for 2 weeks 18th August. I was a bit worried about what to expect but was very pleasantly surprised with what we found. The hotel is a massive building that is well kept with lots of...
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We stayed here from the 17th August until the 28th. There was 14 of us in total 9 adults n 5 children aged 11,8,7,5,4. We had 4 separate rooms on 3 different bookings.
Each of the adults had sickness...
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Lovely place nice hotel found staff pleasant the room had a lovely sea view room on the 3rd floor, room basic but clean had kettle tea coffee sugar topped up daily had a lovely week with my partner...
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My family arrived on 9th August 16 and we left on 23rd. We booked through On The Beach, which is another story but we would not do again.
We are a family of 2 adults and 2 kids aged 4 and 11 years...
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We've just returned from 14 nights at the Hotel Beatriz Playa and Spa. My wife, myself, and 3 boys, 15, 8, 2. We had a superb holiday, probably the best we've had, and we've had a few.
Firstly, the...
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We have just returned from another two week stay at the Beatriz. I think it was our 17th visit! My wife and daughter won't even consider going anywhere else!
Yes, the rooms are getting a bit tired...
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Stayed 1st August for a week
Hot hot hot!!
Room nice, room service exallant
Food great! Lots for everybody!
crowded dining room but that's unavoidable
The bar at night was a joke getting...
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My family and I (4 adults and 5 children, aged 8, 6, 5, 3, and 11 months) have just come back from this hotel. It wasn't the worst hotel, but it was not good either. It could be so much better with...
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Have just returned from a 2 week family holiday (4 adults, 5 children) at this all inclusive hotel, and have to say, it is one of the worst hotels I have ever had the misfortune of staying in. We...
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We decided on this hotel as we needed somewhere that offered a good time for us a a family of four, I will start with the food, cannot fault it, plenty of choice and variety and the restaurant area...
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We have just returned from 2 weeks, and frankly would not recommend it to anyone, especially if you don't like cockroaches! Hotel basically only wants your money - 3 Euros a day for the safe, 3 for...
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Not a bad hotel, big but clean and a good location right next to the beach. Downside the staff, unhelpful and some downright rude. The staff in the restuarant were good but the reception and managers...
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Stayed here with my husband in June 2016
Had a great holiday as we ended up going with no cash to spend but had booked this all inclusive holiday months in advance and didn't want to lose the money...
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Don't believe all the bad reviews you read on here. Had a lovely holiday here and returned home on Monday. Plenty of sunbeds just wish they were hosed down at night. We stayed in the non...
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Went her on holiday with my wife and 2 kids. Looking forward to nice relaxing family holiday, but was disapointed with standard of hotel. Majority of staff unfriendly and made it feel like it was a...
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We have just returned 1st Aug from a 11 day All-inclusive stay at Beatriz Playa. My 1st point to make is ignore all the negative reviews regarding birds and negative staff. We went with our adult...
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I have stayed at the beatriz hotel for a number of years now we spend our Christmas and new year holiday there for the last 4 years can't wait to return again and spend Christmas at the lovely hotel...
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We are just back from a 2 week holiday at this hotel, my husband, 2 kids (11 & 8) and myself. Firstly I would like to give a big thank you to Mauro and all of the animation team who work so hard and...
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Just returned from a brilliant two week all inclusive break at the Beatriz with my wife and two daughters 11 & 12. Very clean with good facilities and range of food was good all round. Entertainment...
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Wee are still staying at this hotel at the moment for 14 days wee are a family of 12 hotel room wee were lucky to have a new lovely refurbished room it's huge amazing food is ok only thing pools...
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This is a quite a large hotel with a big reception area which is very welcoming the staff are very friendly and helpful, we had a wheelchair friendly room which was very large with wide doors and a...
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Hi now I'm really easy going when it comes to Hotels and Holiday Apartments. But there is only one major thing with this Hotel which shocked me and I would never return as I've stayed in 2 Star...
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We have just returned from our second visit to this hotel and I have to say I really don't get why people complain at all... The complaints about pool being unclean... We saw a lad cleaning every day...
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We stayed at this hotel last year for a week holiday and loved it that much we decided to return this year for 10 night and loved it even more.
This time we booked in to a superior room and it was so...
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Stayed with a group of friends for 2 weeks July/Aug 16. 6 adults 6 children (aged 10 to 3). First the positives
1) Food very good, although as to be expected from buffets can be repetitive.
2...
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Just got back from a fab 2 weeks in the Beatriz playa the food and drink were some of the best we have experienced in an all inclusive hotel there was freshly cooked steaks of all types most days...
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We've just returned from a 10 day all inclusive break at Beatriz Playa and Spa and to summarise, it's fantastic in pretty much every way.
The hotel itself is so well maintained and clean, literally...
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Been to the spa and gym in the hotel several times, and cannot recommend it highly enough. Very clean and relaxing environment. Worth a visit if you're staying nearby. Did find the main reception...
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Stayed for two weeks room 3058 good views but not much sun basic. Food was cold even some replenishments where cold. We used the micro wave once. Signs where not over the correct foods and often we...
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We stayed in this hotel for a week all inclusive for a family of 4 ( 2 adults and 2 children aged 9 and 5) for 11 nights. I had some reservations going as a lot of the reviews had a negetive slant...
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So, just got back from a lovely 7 night family holiday..... I read the reviews prior to booking some good and some bad, so went with an open mind. We arrived I thought it looked OK from the outside...
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Just returned from a 12 night stay on AI basis as family of six - 4 adults and 2 boys 12 and 7 . This is our third stay at the hotel and we had another excellent experience.
All the staff were...
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This was a repeat visit for my wife and I and we could not have chosen better. From start to end we were treated so well by everyone. We had requested the same room but reception offered even a...
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Just returned from a 2 week all inclusive holiday. 2 adults, 3 kids aged 1, 5 & 9. THIS PLACE IS FANTASTIC! So much so, for the very first time, we are looking to book again for next year. The...
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Just returned from a family holiday with my husband and two teenage sons 15/16 had a fab holiday lively comfy room and a view to die for pool and see, stayed many times before food much improved...
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My honest review, animation team are exellent couldnt praise them enough. The food is good and wine and beer are very nice too but the cocktails arnt so good. The pool area is great and had some...
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Amazing time , beautiful food , friendly staff and excellent with children !!
Will be coming back in December for sure to celebrate New Years
Very close to all nightlife and bars and the beach is...
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The location of the hotel is very good the beach front right outside is amazing and would defo recommend you visit old town and harbour which is a taxi ride away and beautiful.
The food was good for...
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we stayed the first week in July. Family of 5 plus parents in another room. All of us had no complaints with the rooms or the maid service, it was fabulous! We weren't in the refurbished rooms...
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The pluses - proximity to the beach, the hotel is right beside an excellent path which is super for renting a bike and cycling along, good spacious rooms and the maids were amazing, unlimited amounts...
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Hi this hotel had everything for us, we were a family of 2 adults and 3 kids (17) (8) (9).We arrived late in the evening from Belfast, first impressions were good, lovely big marble reception, as we...
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I think it is more like a 3 stars unless they renovate, it is not horrible but it is not great neither, for money you would expect better than this. Some parts of hotel were very warm as they lacking...
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Hotel very clean and the staff very helpful we were only bed and breakfast, went once and it was all cold so went out for hot breakfast each day. thought we would try eve meal and that was...
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Just back from 2 week all inclusive with husband and 2 kids aged 10 & 13. Bedrooms very dated & in need of full refurb but are spacious with aircon and are clean with good size balconies & bathroom...
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We have just returned from a 2 week stay here, 2 adults 2 children, we were in a refurbished room which was very nice and modern the room was cleaned daily and fresh towels were provided the only...
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My wife and i booked here in late 2015 for 2016 as a late honeymoon for us as we have 3 children and never had the opportunity to have us time , so when our family suggested here we were taken in of...
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The restaurant was still being refurbished while we were here, and it only opened up two days before we left. On one hand it was good to get to use it, but it also made us feel very cheated of what...
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Returning guest. Half board.
Lovely room and daily cleaning. Food very nice with very understanding and helpful serving staff. As main restaurant under renovation we were able to use the smaller...
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we spend very good time in the hotel, much fun especially with the animation team organising much activities and shows during the day and at night,
hotel is very clean the swimming pools are big...
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We stayed here for a family holiday in a junior suite.
This hotel is in Matagorda-a quiet resort compared to Puerto Del Carmen or Costa Teguise.
It is located adjacent to the promenade which runs...
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Excellent place hotel fab but very big nightlife not the best but the kids entertainment are brilliant and work so hard they make that hotel julie is amazing with the kids and mauro is absolutely...
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Had a lovely stay at this hotel however I would not go all inclusive. We stayed 11 nights all inclusive. We had to eat out 6/11 nights due to the food being very repetitive and there was no Spanish...
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I spent a week with my 2 children in this hotel recently and in general the standards were high. Rooms big and comfortable with daily towel change. Room was very clean. the main restaurant was out of...
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Only giving this hotel 3 stars for a number of reasons. All though the staff were amazing and helpful. The apartments had been modernised but the double bed being 2 beds pushed together was really...
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Stayed at Beatriz Playa June 2016. We had 10 nights all inclusive & I'd happily return next week if I could!
We were able to check in early, we didn't have a refurbished room but it was still a...
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Yet another great holiday at this hotel there was quite a it of refurbishment going on with the main restaurant but this did not bear any faults to the holiday still great food and great service in...
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I've read pages and pages of endless bad reviews on this hotel but I have nothing but good things to say about this hotel.
Food was excellent, this hotel was different from any other I've been to...
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Our second visit to the Beatriz and already looking forward to the 3rd. We had a newly refurbished room and it was fabulous, spotless modern and trendy. The new poolside bar/restaurant was a big hit...
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I travelled with my husbnad and my 2 children aged 7 and 4 yrs old. We arrived at the hotel at 10pm at night, the staff at reception did seem a little distracted at first but once we grabbed their...
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There's so much to say I've divided the review into sections:
Arrival/Reception/Staff:
We arrived at 7.30pm. The hotel is impressively large when you pull up and spotlessly clean. There were three...
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Having visited this hotel before with my partner, we decided to go back again with my daughter son in law and 2 children aged 7 months and 3 year old. First the positives: although our rooms were not...
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Been here many times and know what to expect, missed the main restaurant for the show cooking and the chat with the chefs, never used any the other restaurants for my meals i was unsure which one...
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Stayed for one night. Receptionists unhelpful. Room O.K. Breakfast terrible. Unappetising and very poor selection. The room smelt. Builders working in the atrium outside and the area was covered in...
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We stayed here from 28th April for 2 weeks.
The hotel is very well set up,very clean in all areas.
Excellent room-we were all inclusive but still had a huge room with a sofa and TV area which had a...
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Having read all of the bad reviews on this hotel I was very apprehensive and expecting the worst but I was very pleasantly surprised. We arrived at the hotel just before 11 and fully expected to dump...
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We stayed at Beatriz playa hotel for my birthday nearly two years ago , we had a fantastic holiday , and spa was the best we have ever been in .
We are going to return again this October once again...
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Just returned from this hotel with our family of six adults and six children. After reading reviews prior to departure, was actually dreading going because of the negative comments. However, we had...
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We had room 1076, which over looked courtyard, pool bar and sea. Very modern clean and tidy, nice sofa area and TV. The hotel is quite large and you can watch the aeroplanes come over the sea front...
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Our 2nd visit to this lovely hotel and were not disappointed. Although currently undergoing refurbishment this did not spoil things as the workmen seemed to be timed to perfection whilst most people...
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we were sold this holiday as a 4 star all inclusive, at booking we were not told there were extensive refurbishments or we might not have booked. it was my sons first trip abroad.
we arrived and...
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My review is going to make the hotel complex sound terrible, but it's far from that, although there are a number of things that can be improved upon.
We stayed for a week at the Beatriz Playa...
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Went here last oct/nov with my two children and mother in law for a half term break. Thomas Cook sold us this holiday as 4* and I'm sad to say it's far from it.
The hotel is huge and like a rabbit...
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Just arrived back had a fab time....what are people moaning about. We travelled as grandparents with a 4 year old girl and my sister for 11 nights. We were greeted at reception by a lovely lady who...
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Just returned from 2 weeks at this hotel(3rd. time) Don't know what all the bad reviews are all about.The hotel is in the middle of major refurbishment, main restuarant and some rooms.In order to...
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We have just returned home from a week in this hotel We arrived on a late flight and after we had checked in we were told to go downstairs as there was food left there for us we were not shown where...
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Booked a 5 night stay here as a birthday present for my mother. Travelled with my 2 sons aged 10 and 4. My youngest boy got trapped in the sofa bed and we had to go to reception (as there were no...
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We are a middle aged couple looking for a relaxing week in the sun.
The room we stayed in was excellent and the hotel was in very good condition and the staff were helpful. The positioning of the...
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I have just come back from staying 7 nights at the hotel.
The staff were brilliant and customer relations were always happy to listen.
Room was nice and kept really clean.
Because of the...
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I wrote a long review just after returning but decided to wait until I felt less strongly.
Travelled with my husband and our three girls aged 6 weeks, 3 years and 6 years. Booked with Thomas Cook...
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Oh dear arrived this morning and had to wait till 3 to check in. Ok, although we were very tired. Returned to reception at 2.45 and our room was ready. Paid for our safe and got our one free Spa...
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The hotel is a maze but you can find your way around easy they give you a map the hotel entertainment is very good the staff are lovely the best holiday ever the entertament team juan kassiana...
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Hotel was very clean and close to the beech. The Pool area was great and there was always a space. I was traveling alone, so didn't eat every night in the hotel restaurants. There are plenty of...
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The hotel was very nice but a bit like a maze.
One half was not completed, the service was top quality.
Amazing architecture sometimes a bit confusing wheelchair friendly although some ramps and...
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4 night break, 3 adults. Friendly staff at reception and throughout. We didn't arrive until after 9pm due to airport delays so on arrival the lady at reception told us to leave our cases and go...
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After a good holiday here last year we returned BIG MISTAKE
RECEPTION didn't listen to any problems would attend to Spanish people just walking up despite there being a line waiting
ROOM spotless...
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I styed here in March on bed and breakfast basis. The breakfast was very varied with plenty of choice. Yes there were tiny birds in the outdoor restaurant but what would you expect? I have a fear...
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Just came back from a lovely holiday in lanzorote. Hotel right next to the beach and no cars come down this road perfect for peace and quiet. Rooms nice. We stayed on a b and b basis and very glad we...
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Rooms need updating,very dangerous with young children due to steps in room,no selection of food for young children ,birds flying around everywhere in restaurant ,went all inclusive but ate out...
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Me and my family went all inclusive at the Beatriz hotel for a week and we all had a great time, my 16 year old was charged for an adult but was given a child all inclusive band which was a bit...
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Came back on Friday and all 4 of us Had a fantastic time at the Beatriz playa and spa.
The hotel itself is situated just on the border of Puerto del carmen and matagorda, about an hour walk into...
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We were worried about going to this hotel due to previous reviews, we were a party of 13 we had 4 rooms all of which were not the renovated ones. These rooms were great spacious and clean no problems...
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Just back on Thursday evening from a 7 night stay All Inclusive in room 3047, previously on honeymoon in Mar-Apr 2015 we stayed 14 nights AI in room 1061.
Another very enjoyable stay in Beatriz...
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The hotel was exceptionally clean and tidy.There was plenty of sunbeds so no need to be up at dawn with your towel. The entertainment was mediocre. We had a newly refurbished room and living area...
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This hotel has the potential to be a great establishment, in terms of customer service, location and value.
There is one major problem which has the potential to create a serious Health and Safety...
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Very clean, friendly helpful staff, could not have had a more relaxing holiday, not for party goers as quite quiet I heard no disturbance from the refurbishments ongoing. Absolutely beautiful would...
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Quiet spotless 4 star hotel near airport (closes 1030pm to 730 am). All staff helpful, cleaners work extremely hard, our room maid made our room unbelievably fresh every day. Reception area a credit...
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This hotel has so much to offer, it's a very large hotel. Entertainment is on every night and the food is incredible, I wasn't expecting much as I went all inclusive for this holiday but the food...
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Stayed at the Beatriz playa for 1 night, it was enough, Karaoke til after midnight, if you want Karaoke wouldn't you go out to a bar. All the rooms are open to a central courtyard so there is no...
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Just back from yet another excellent week's stay at the Beatriz Playa. We visit this hotel twice a year for the past six years and as per my previous reviews, if it wasn't so good we wouldn't keep...
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Firstly I would like to say that location is fine. Nice prom and walking distance to shops and car, bike, segway hire.
Being so close to airport runway is fine as you get used to the aircraft flying...
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I was a bit worried before going with the mixed reviews!
I have never complained & travelled a lot!
1st room 1013 stayed in was ok 2A 2C sofa bed was like 2 separate beds could part them! As we...
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A very big hotel, good amenities, although main restaurant was being renovated, the alternatives were always full. Quality of food was reasonable but, pool bar restaurant for breakfast was always...
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Nice hotel near airport. Food good and lots of variety. Quiet area so need to take taxi to the centre if you want more night life. Hotel nightlife I personally found boring but depends on taste...
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The hotel staff were helpful, the hotel itself nice with reasonable facilities and importantly a good pool area and close to the beach, restaurants and a shops a walk away. It was clean and well...
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Just back after 2 weeks holiday with hubby stayed at Beatriz Playa & Spa. Hotel is very good couldn't find any faults food really lovely plenty of choice staff very friendly and gives excellent...
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We really enjoyed our stay here, myself and three children aged 16, 10 and 8. Our room was newly renovated and spotless. The bathroom had excellent fittings again spotless and plenty of hot water...
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Pro: Good location, mostly friendly staff
Cons: Dirty room, poor service at check in, no free room wifi, you have to pay for many standard room appliances (fridge, iron, etc)
Where to start...
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we got their and the food was great. the rooms were clean and the staff were kind and it was just faboulous. but I wish they would heat up the big pool.otherwise amazing. the kids enjoyed the mini...
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Was there few times. Place is fine just wondering what it is like since main Buffet restaurant closed. Head there for 2 weeks at the end of May. Would like some info from someone there at the minute...
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Visited this hotel sept 2015.On arrival my booking was not on file .it was late Saturday evening we eventually got a room.sunday morning I was informed that my booking had been for sept 2016 my agent...
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I was very disappointed with this hotel. It needs modernisation throughout.
Although I was in a all inclusive, you had to pay 2.40 euros daily for a kettle with cup in you room. 3eoros daily for...
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I cant thank the staff at the beatriz playa for making my birthday week the best ever, the food was great, rooms were always clean, lovlet staff, spa was amazing, the animation team (Jun, Kassiana...
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Hotel nice open to the sky inside with lovely water features and trees and it had a lovely calm and cool atmosphere, reception area lovely, room OK had a sea view but over the air con units and...
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It's no way a 4* hotel.. Dirty rooms.. Food was horrible.. Not much for kids to do.. The only good thing was the staff were polite and friendly... Would never stay there again and I would certainty...
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Hotel itself is nice enough, we had big room with bathroom and terrace overlooking swimming pool. There are three pools outside, one of them is shallow paddling pool for kids, and two of them seem to...
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Just got back from the hotel after the Easter holiday . The hotel is absolutely gorgeous but the food for an inclusive was a disgrace , it was always cold and no taste of anything we tried all the...
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Stayed here for a week over Easter. Was already aware of extra charges for safe, fridge etc so no surprises there. Pool towels are available for a €10 deposit (refundable). If you are travelling with...
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This hotel is fab! Quite large, takes a couple of days to find your way around. We had a refurbished room on the 3rd floor with sea view on an all inclusive basis, which was excellent. Food was very...
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1st visit to this hotel the complex offers everything you need it's great for kids the food was ok burger bar for the kids as well entertainment was good as well can get busy though my only bad thing...
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We stayed "all inclusive" for 14 days in March 2016. The main problem is that the Hotel's interpretation of all inclusive differs considerably from ours. We were charged 20 euros each week for wifi...
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Pay the extra money and book in a proper 4 star if that is what you are used to. This is definitely no more than a 3 star. This place is tired.
Although they are doing the rooms up they are still...
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Stayed here for four nights over Easter. Hotel is quite far from Puerto del Carmen so don't think it is a short walk away...taxi is only approx 5 euro one way so not too bad.
There are two locations...
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Returned last night from Beatriz, had a nice relaxing break but feel a few things could be improved generally
Read reviews previously and shrugged off the mention of birds in food areas but it is a...
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Hotel is very clean with a nice room waiting for us on arrival (3010). This room has 2 single beds placed together and a sofa bed. Good flat screen TV also in room. The room is split level and a good...
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Just Returned From this Hotel I'm going 2 Start with the positives Weather was Good, Hotel clean Room Cleaned everyday. There was 3 of us Who was sharing a Room on arrival we was given our room Card...
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We came to Lanzarote for a 40-year birthday trip. I contacted the reception beforehand and asked for a refurbished room, but got informed that "Refurbished rooms are only sold by another...
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Overall this hotel was OK. We had s lovely touch when we got there as we had fruit and wine delivered the first day.The food is OK the breakfasts being the best there was so much choice.The downside...
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I have stayed here before and we got a lovely room with a sea and pool view. The staff at reception were very friendly and helpful. Buffet for breakfast and dinner which I enjoyed and a good...
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Stayed in room 3066, on an all inclusive basis. The room had an excellent sea view. I was entirely happy with the room cleaning everyday. I enjoyed the small separation between sleeping and sitting...
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the hotel was great, the staff where polite and helpful and could speak fluent English. The hotel it's self was very nice, kept clean and tidy. the room was amazing with a very large bed and a living...
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Our stay here was 3 days. Good size room. Our balcony view overlooked the resort; the beach was also a beautiful walk. However, there were so many things that shocked me about this "all-inclusive...
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I booked this all inclusive as a surprise 60th birthday for my mom. After all what better than a little winter sun?
Honestly after reading the reviews on here I was really sceptical but glad that I...
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I cannot fault the travel organisation, transfers & tours etc. However regarding this supposedly 4 star hotel, my misgivings began at check-in when I had to pay extra for Wi-Fi & a room safe & was...
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Just returned from a very enjoyable 10 days at this hotel. This is a big hotel, with plenty of facilities, but very easy to find your way around. Its location is excellent, 10 mins transfer from...
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My wife and I spent the final 2 weeks of February in Hotel Beatriz on a half board basis. We booked the holiday through King Travel in Dublin, Ireland.
The hotel is located near the beachfront in...
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Lovely large room with balcony in sun.
Food not very warm, cold plates.
Only one place to get drinks between 10am - 7pm Pool bar regardless of weather, few chairs other than loungers to sit...
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This was our first visit back to The Beatriz Playa for a few years although we have stayed here previously on several occasions. Not quite sure why we left it so long as the hotel still represents...
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Back from our second holiday at this Hotel, Both trips were very good. Breakfast has something for everybody, we stayed on B&B basis as wanted to travel about. Location perfect for this as central...
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Returned last week from our second holiday in this hotel. Had a great week, we found the staff to be friendly, the food good, plentiful & varied & the heated pool means the kids can enjoy plenty of...
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We stayed at the Beatriz in January on an all inclusive basis
Personally we think people expect so much from a resort based on what they have spent
ie you get what you pay for
We spent £1450 for...
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Absolute disaster. ..shameful service from Thomas cook.
We were mislead about our room.
Don't book any excursions with Thomas Cook. The rep and the tranfer bus company don't have any idea what is the...
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Quite a good and clean hotel but majority of the reception staff needs serious training on how to be courteous and helpful to guests at least on the day of arrival and checking-in. Rest of the staff...
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Absolutely filthy hotel no standard of cleanliness.
Food inedible birds flying hot food storage
containers flying in restaraunt drink very poor. I was sick
for three days I would not recccomend...
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Have just returned from 5 nights at the Beatriz Plya Spa and have not got a bad word to say about it. This was not the hotel that we had originally booked- it was changed at the last minute and...
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Stayed for a week in September 15. All inclusive Location excellent, staff VERY friendly, nice rooms, heated salt water pool is FAB. Food is plentiful varied and fresh, lots of seating in...
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loved our stay here,fab view from room,food good staff friendly,hotel clean,walk out onto beach,near airport,loved plane watching. would love to stay here again in the future! Entertainment...
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Just back from a week all inclusive with my husband and 14 year old son. I have to admit that after reading some previous reviews I was a bit worried; however all my fears were completely unfounded...
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Just got home after a week here and can say that it was lovely. Very clean and well maintained.
Nice location for the bars, restaurants and shops.
Breakfast was a little hectic on some mornings and...
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Had an absolute ball at this hotel in matagorda on the see front. Great location only a short walk from the shops/restaurants with 3 in particular being well worth a visit! Housekeeping is fantastic...
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Just back from our stay here. Had a lovely holiday actually. Good size room with sea view. Kettle and complimentary teas and coffees arrived in our room on day 1 and the maid knocked our door...
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we were upgraded to this hotel and returned on monday what a brill week plenty of everything water food drinks clean towels and room cleaned every day if you want anything extra you only have to ask...
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staff not pleasant hotel not what u expect from a 4star,food mediocore.not pleasant though its close to beach it has no friendly atmostphere .the food was more fore spainish and other nationalities...
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stayed at this hotel many times and elected to book for my 70th birthday as we had enjoyed all aspects of our stays before. Sadly this visit was not up to the standard we have come to expect from...
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just back from here we had a great family holiday the rooms were very clean and well kept and you couldnt fault the cleaners supplying clean towels and shower products every day...
reception was...
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1st time in Lanzarote found the hotel very clean, my room was spacious with a very comfortable bed and lovely sea view, the lady who cleaned the room did an excellent job. The staff were welcoming...
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The hotel room was stunning, the cleaner was lovely but the food was cold tasteless and being vegetarians the menu left a lot to be desired, the fish was covered in some type of sauce everyday, the...
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hotel room was large and airy rooms cleaned every day,every staff were cheerfull,hotel needs repainting, looking a bit tired, food was not excellent, they had a heated cabinet with meat in ,I saw a...
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It was my first time at this hotel with my boyfriend Jonathan we had an amazing 2 week and met some lovely people the activities time are amazing we took part in some of the games it was fun I would...
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In April 2015 my wife and I again visited the hotel Beatriz Playa and Spa in Matagorda, Lanzarote. We have now visited this hotel on approximately 6 occasions. On arrival the reception staff were...
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Travelled to this hotel in January 2016 for family holiday.
My wife and I have been going to this hotel off and on for a number of years and it is sad to see how it has declined over those years. The...
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on arrival first impressions were very good then it went downhill eventually once the reception staff stopped speaking to each other we were asked for our passports and waited 15 minutes to get them...
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Arrived at hotel, asked for room upgrade, but told hotel was full. Room was very scruffy, chipped paint, fag burns in settee, bathroom very tired. Room was not cleaned properly, dust always floating...
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Read the mixed reviews and we decided to go for it as the price was reasonable for an all inclusive and we liked the position next door to the beach (my father in law enjoys watching the planes so...
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This hotel was the perfect for our holiday. With a young child we were looking for a hotel that offered a variety of food, clean, comfortable rooms, and to be close to the beach. It ticked every box...
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We have stayed at this hotel 3 times and it was not to bad --- But we booked in on 31 December for 7 nights and there is cockroaches running a round in the restaurant -- so I see the hotel manager...
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A bit over awed at size of the hotel when we first arrived but after we found our way around , it was brilliant. We went all inclusive which was amazing, couldn't fault the choice of food and the...
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well i have mixed feelings about this hotel . based on the matagorda end of the island.not on a bus route . 10 minutes walk to nearest bus stop . 25 minutes walk to the main bars and shops in puerto...
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I was worried slightly when booking this hotel but I can honestly say it is now our new favourite and will be returning for our honeymoon in September with a party of 30+ I can not fault this hotel...
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Stayed at Beatriz Hotel for 8 nights, all inclusive with my girlfriend. We were lucky enough to have stayed in a newly refurbished room (no.3071) , bathroom was really nice, room was perfect...
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Could not believe we paid to stay at an all inclusive hotel that didn't actually want to give you anything!
Visited hotel for the first and last time over new year period with 6 month old baby. We...
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I don't know what people expect on a good priced all inclusive holiday, we have been to the beatriz over 16 times and the couple we return with and met at this hotel have been over 10 times, all...
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Picked up this hotel on an offer in a rush and ended up paying extra as the island was proving so popular over Middle East destinations. After reading mixed reviews we decided to go for it, big...
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I am so looking forward to my 12th visit it really is a lovely hotel you get what you pay for it needs a little tlc but I have heard it is in the process of being done. i am going with my...
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1st time I have been away for New Years and softer this experience it not be my last. As a chef with my own small company I understand how hard and busy the trade is more so at the festive time of...
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We arrived at this hotel 20th December after staying 9 wonderful days at The Mirador Papagayo. We were given a family room as we were 3 adults and 1 child. The weather was fantastic and we looked...
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Just got back from lanzarote loved the island but the hotel isn't what it looks on the net its run down mainly the rooms and very close to the airport a lot of noise from planes taking off and...
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Nice clean hotel, nice size room with comfortable beds and kept very clean, we went all inclusive with our two young children and found plenty of choice in the restaurant and food to a good standard...
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We went from 21st December 2015-27th December 2015
Was annoyed at a lot of hidden charges not made aware of at time of booking. 16 euro per week for use of an iron by hotel or if laundry do it you...
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This hotel room is very clean and comfortable. Cleaned everyday. When I booked I got a single parent offer and got a cheap price...can't grumble for what i paid. The breakfast was very nice on a...
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The best animation team, if you want too meet people that knows what they do, you should come and stay here. They know how too put a smile on your face. From the fun games too the shows they just do...
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We stayed late November, we have been twice before, again the Beatriz didn't let us down, food was great with plenty of choice, for people who write reviews saying its chips all the time let me make...
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Just returned from a 10 day break here.
This is a very difficult review to write, because there are many pros, but also some cons.
This is a huge hotel. A Labyrinth of corridors amongst waterfalls...
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Ok now I'm not one to sit and complain about silly little things but this hotel is just a joke. We arrived after a long flight to a reception where the staff seemed very hostile, more of a attitude...
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This is a well laid out hotel, offering good services in theory, and having pleasant staff. However, our towels weren't changed in a one week stay, we saw sparrows pecking at bread in baskets at the...
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A lovely 12 day holiday at the Beatriz with my disabled mother..She spend her 75th birthday there a bottle of bubble and fruit was sent to the room what a lovely touch...We got to see the Christmas...
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Just back from a stay at Beatriz with my wife. It's a very impressive building and is kept in excellent condition. It may be due a touch up on some colour schemes but in general very impressive. Our...
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We stayed at this Hotel end of October for 15 nights this was the sixth time at this Hotel
When we arrived we were shocked to be put in a grubby room at the back of the Hotel overlooking a road with...
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Been visiting Lanzarote for many years and was looking forward returning after not been there for a while. I booked this hotel as it had all the boxes ticked to make it a great holiday for the...
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We stayed here for 2 weeks from the 3rd August. We were rather nervous after reading other reviews but needn't have been. The hotel is huge but never seems crowded and is kept very clean. We always...
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Have been visiting and staying at this hotel for the last 12 years in a row.
We find the staff friendly, and helpful and always try to please us.
Nice large rooms with great views and a bottle of...
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These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinions of either Canarias.com or Tripadvisor LLC
There are no opinions as yet for this hotel.
These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinion of Canarias.com
7/30/2026 3:17:15 AM
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