Certificate of Excellence 2017
Este hotel de lujo está situado en la costa sur oeste de la isla de Tenerife, frente al mar en el pueblo de Alcalá. A 5 minutos de los Acantilados de Los Gigantes, sólo a 35 minutos del aeropuerto Sur Reina sofía y a 60 minutos de Santa Cruz, la capital de la Isla. El Parque Nacional de Las Cañadas del Teide, con el pico más alto de España, está a 40 minutos.Hotel exclusivamente para adultos (a partir de 18 años). Su edificación en estilo neoclásico en conjunto con un diseño de interior moderno, combina en perfecta armonía con su entorno natural. El hotel ofrece una amplísima gama de servicios personalizados e instalaciones diseñados para satisfacer a los viajeros más exigentes y a todos aquellos que buscan disfrutar de una experiencia inolvidable.En todas las habitaciones se ofrece servicio de mayordomía, menú de almohada, aromaterapia y una máquina de café Nespresso. Terraza privada o balcón, set de baño de marca Clarins, ducha de presión, acceso a Internet wifi sin coste, radio despertador con ajuste para Ipod o Iphone, TV, lámparas especiales de lectura individual integradas en cabecero, aire acondicionado individualmente controlado, sofá-cama, mini bar (con cargo, excepto en Villas), secador, espejo de aumento y caja de seguridad. Puede reservar una habitación con bañera de hidromasaje privada exterior.El hotel tiene una amplia variedad de actividades como cocina, cata de vinos, buceo, golf, kite surfing (con reservas previas y organizadas por empresas externas (con cargo). Hay instalaciones de tenis, pádel y zona de tiro con arco. También se ofrece clases de baile, masajes para parejas y cena romántica bajo las estrellas, aqua-aeróbics, yoga y aqua-yoga. En Nemos Lounge Bar hay música en vivo para los amantes del piano y de las mejores fusiones de jazz moderno. Dispone de teatro Atlas y Terraza Club Ocean que ofrece entretenimiento y shows nocturnos según programa.
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Cleanliness
Location Rooms Service Sleep Quality
Value
This is an adult only hotel within the Gran Melia at Palacio de Isora and gives full access to the main resort plus the exclusivity of Red Level. Our room looked over the gardens and had a partial...
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Very good service and very effitient. Also a correct food quality. The instalations are brutal and the situation of the hotel creates wind currents that avoid hot to get in it. The swimming pools are...
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If your considering the expensive upgrade to the RED level please review our experience of this during our stay in Augs 2020.
Check in is fine - However blink and you'll miss something ...they...
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ImThanks you to Monica and Guilherme and all the amazing staff for their help on this stay. I had just such a great time. The Red Level is really a plus in the experience.
The attention to the...
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This is a stunning hotel but through no fault of there own but the short staff due to Covid-19 is a nightmare for customers.
Red level is usually perfect service but not even room service .
Such a...
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First class service, own butler, excellent grounds with loads of space and deck chairs. Excellent buffet breakfast.
The only criticism is that the red level restaurant, although excellent food and...
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We prepaid to go to this hotel for a week booked direct on Melia.com for April
2020. The Hotel Is now closed and they are refusing to refund us our money. The said we can only have the money as...
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We stayed at Red Level for a week in early March and found it an absolutely superb place to stay. The rooms were spacious, and clean and all the staff were friendly, polite and could not do enough...
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If you get a chance to visit Tenerife it’s a must to stay at this hotel. The red level staff are so lovely especially Jose the head butler, nothing is too much trouble and you feel so relaxed. We...
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This is a really attractive, well laid out and located hotel, with beautiful gardens, several lovely pools and fabulous sea views from the grounds and some of the bars/restaurants. The...
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This has to be the best venue ever; not only do we think so, but other guests around, some visiting for the first time, others on a revisit. Pamper says it all - you want for nothing! Staff focus is...
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Had a babymoon at Red Level, which is totally worth it. The staff is truly the differentiator. Room was fantastic, spa experience enjoyable and the breakfast was good. We ate in town for other...
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Ten day break here, couldn’t have been better, from the minute we arrived until we left.
Staff extremely friendly, plenty of food choices & lovely food. Service excellent. Lovely pools, adult only...
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We had a fabulous stay; we needed to relax and we were certainly able to do that. Very fortunate with the weather, over which the hotel has no control! The level of service and cleanliness was...
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I am normally a big fan of Melia hotels, but was disappointed by this one. For a hotel which is 5 star and with the red level upgrade I expected everything to be perfect, but it wasn’t. Particularly...
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We stayed here for 8 nights at the start of February. We usually stay in a villa when we go to the Canaries, and boutique hotels elsewhere, so a big 5* hotel isn’t usually our thing.
However, the...
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Had been booked into this huge hotel within the RedLevel which turned out to be almost a separate hotel within this very large sprawling Grand Hotel.
This meant we could shelter within just the...
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We have had multiple stays at Red Level and last year although we enjoyed ourselves we had some first ever critical comments as reflected in our review. Nonetheless we booked a return trip and from...
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It is well worth paying the extra for Red Level. The service from the team was excellent from the time we checked in to when we checked out. Alcala is a small town with limited restaurants but enough...
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We have been coming here for nearly 10 years. At first it was lovely but each time the resort was a little more tired as the property aged. On this trip we have been put in one of the rooms is the...
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It takes half hr from airport in private transfer. It is truley a massive resort and of exceptional standard but not 5 star in my opnion but I am a fussy git. The staff from check in to cleaners were...
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We have just returned from a week staying at Red Level and have to say what a fabulous time we had. From the moment of arrival where we were greeted with a glass of cava to the moment we left. Our...
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our second visit this time red level , what a great welcome on arrival champagne and cold towels , our room was amazing with outside hot tub , and great views , all the restaurants were very nice and...
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I stayed at Grand Melia Palacio de Isora for second time in Januray 2020 (first time was in August 2019), and besides the beautiful amenities, I have to say that what makes the difference is the...
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My wife and I have recently returned from a weeks holiday spent at the Red Level part of this hotel. We were upgraded to a room with a full sea view, which was a very welcome surprise. 2088 is a...
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Great relaxing holiday in the Red Level. Completely stress free and really enjoyable. The staff were exceleent and very attentive. A very nice touch with snacks throughtout the day and the open bar...
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I booked the Red Level Grán Meliá for my partners birthday and we had the most amazing time. The staff couldn’t do more for you, the room was spacious and clean, I would recommend the jacuzzi room...
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Second time staying here in January and once again it was fantastic! Service great, facilities lovely and of high quality, weather was warm. So happy to see that standards has not slipped despite...
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Stayed in the Red Level 3-10 Jan. Just what we needed after a busy year at work and a hectic big family Christmas.
The beds were the most comfy I’ve slept in and a real treat to find the Clarins...
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De luxe quiet hotel with superb location near the ocean, with a personal service.
Nice swimmingpool and gardens, good sunbeds, delicious food and perfect red level arrangement .
Good bed quality...
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For the past 10 years we have had a week in Meloneras, Gran Canaria at New Year. One we find somewhere we like we stick with it as we like to chill.
Our 15 year old daughter decided she didn’t want...
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Stayed Christmas week, upon check in on 20th,I asked if we needed to book restaurant for 25th and 26th, I was told no need, you could book on the day.Our room was not ready, was told to go back to...
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Stayed here four years ago and wanted somewhere over Christmas relaxing with a little bit of luxurious. Red level for us is perfect, we love the peace, the quality, the service, the Clairns...
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Another seamless stay at red level
This is another Xmas stay just 5 nights as usual
just enough for us to chill out as we don’t do Christmas 🎄
we always book direct on the Melia site and book...
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Visited for the 5th time and just as good. Staff efficient and very friendly with nothing being too much trouble for them. Little disappointed Duo has closed but look forward to the replacement...
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Me and my now-fiancé stayed here over Christmas and had a really nice stay. I planned to propose during our holiday and got in touch with the hotel beforehand who were extremely helpful and allowed...
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We stayed at the property leading up to Christmas. The property itself is vast, although it seems calm and peaceful - surprising for the number of rooms they must have. There are a number of pools...
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Stayed at Red Level here and can only say it was a fabulous experience. Attentive, not sycophantic staff, excellent rooms and amenities. Nothing too much trouble for any member of the Melia Team. The...
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This was our 4th visit our last visit was in February this year and our most recent was November. Hotel is beautiful, check in was lovely as it always has been. The rooms are spacious and have...
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To summarise, beautiful surroundings with the most stunning and well kept gardens which are vast. Professional and well presented staff. We were fortunate to have a lovely room in a great position...
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The Gran Melia is a stunning hotel, the staff are friendly and the location is peaceful with good bus links to local towns+villages
The rooms are stunning and spotless (the room staff deserve to be...
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We stayed here with my husband to have a long weekend getaway and celebrate my birthday. From the moment when we arrived to the hotel late at night we felt very welcome by the staff waiting for us...
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We wanted to love our RedLevel at Gran Melia Palacio de Isora experience....but...
Upon arrival, we were told our room wasn't ready and it wold be just a few minutes....after 2 hours of waiting we...
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This resort is amazing! The staff and customer service is like nothing Iv experienced before... if you want a few days in the sun and to be looked after and pampered this place is a must :)
Worth...
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Everything was really excellent. Service, food, rooms, facilities, nothing to complain. The service was helpfull but never obstrusive, the partial ocean room in the red level wing was also well...
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We stayed for 5 nights in November, a taxi from the airport cost €50 each way, I believe a private car organised by the hotel was €107 each way.
Beautiful hotel, very well appointed rooms, we had a...
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Very good hotel, friendly people, excelent location. Just the place to relax.
I recomend Red Level for all of those who like quiet enviroment. Good food, nice restaurants, La Terrasse is worth to...
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Our 6th visit to the Red Level.
Utter perfection....
Staff:
We adore this hotel, the staff are without question, the most wonderfully trained people, who simply cannot do enough for you. They...
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A third visit back to this hotel. We enjoy it for its proximity to Alcala and some good off resort restaurants and great hiking on the volcano and surrounds.It is in a lovely quiet position with...
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Huge thank you Gran Melia and team especially Mohamed for our magnificent holiday!! Best location close to restaurants and the beach. The weather was perfect too. We will definitely be back soon...
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To start I would like to say this is our second visit to Red Level and our fifth visit in total to Gran Melia Palacio De Isora. We have seen many changes, most for the better but there are a few...
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The hotel is amazing. The service is amazing. The view is amazing. A luxury experience I would suggest. The staff is super nice and always welcoming you with a smile. If I really have to find...
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Breakfast is only 4 Star quality ( I booked Red Level).
Personal is very friendly and provides excellent service.
Red Level area is absolutely recommendable because of rooms and service.
The hotel is...
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Fantastic staff, accommodation and service. Its the little things that make a big difference. November sun within a 4 hour flight..Red Level is a hotel within a larger hotel, for adults only and the...
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We had another relaxing fabulous week at The red level.
The facilities, the staff, the weather all amazing.
The only criticism is that this time there was no singers or entertainment during the...
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Hotel Melia red level.
The 5-star hotel I have seen is already luxurious.
The resort is actually divided into two divisions, grand melia and melia red level.
There is no physical separation between...
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Red Level is the place for you if you are happy in a large hotel environment and the genericity this brings.
The ‘Red Level services’ do offer the opportunity to step away from the cattle herding...
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Stayed here and had a great time.
From the moment we arrived to when we checked out everyone was so friendly in all departments of the hotel.
Upon arrival we were thoroughly told about our Red Level...
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From moment of arrival all staff were extremely attentive and willing to go the extra mile. Nothing was too much trouble.
There was a real feeling of exclusivity in the Red Level areas, a haven of...
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Everything you want from a hotel and a little bit more. Service from there initial greeting to checkout was faultless. The hotel is immaculate throughout - fresh, clean and functional. The Red Levels...
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From the moment we arrived and were collected by the wonderful Luis the service and attention we received by all the staff was amazing. Nothing was too much trouble.
All the staff were friendly and...
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Giant hotel. Service is very good and attentive. Very small number of loungers around pools vis a vis 600 rooms! Excellent buffet breakfast and dinner. Disappointing that there is no place to have a...
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Our sixth visit to this wonderful hotel and adult only area Red Level , hidden away from the main hotel .
Friendly , helpful staff , superb rooms , exclusive lounge , restaurant , pool, reception...
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Best value for money 5 star I have been to.
Big thank you to all the Red Level team from Edwardo, manager of the restaurant, Mohammad, at the pool bar to the cleaning staff who keep the place and...
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I don't really need to say more than GO THERE!! If you want somewhere relaxing, beautiful, clean, sophisticated, then you will find that, We had the best time here, staying for 5 nights in the Red...
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Once again we found the staff superb, and the cleanliness of the grounds and property immaculate. In the room, we did find the bed's mattress uncomfortable. La Terrace and Nami restaurants are...
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We’re halfway through our third time staying at the hotel and we had debated whether to come back. If we didn’t have young children, we definitely wouldn’t. The service is very much “mass market...
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This has been our 3rd stay at the Gran Melia Red Level. The general hotel and concept is still great, and the service/staff exceptional (thank you for providing me with a lovely birthday!). There...
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We came on our honeymoon to the hotel, the check-in was very pleasant and welcoming, the room that we got was big and nice also the pool area and the red level lounge seem to be very quite and nice...
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Spent a week here in the Red Level section bed & breakfast.
Our original booking was a side partial ocean view with whirlpool tub on the balcony.
However I cashed some Melia loyalty points and...
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Lovely hotel, staff really helpful and pleasant. There are lots of swimming pools so it didn't ever feel crowded, the 266m pool is great! The sea pools on the coastlinea re worth visiting too...
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Stayed in Gran Melia Red Level for a week again. Room with a large terrace and whirlpool bath on the terrace, full sun. As expected, the staff were amazing, very welcoming and nothing is too much...
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A delightful hotel, ideal for a quiet relaxing holiday. Red Level is definitely a 5 star in every aspect.
The rooms are really confortable, good selection of quality food and amazing facilities. The...
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Have returned from our fifth visit and already booked for next year.
If you want a holiday where you can relax in a beautiful garden overlooking the sea or sit around a pool and have a water...
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The hotel is in a great location for those who want to get away from more crowded areas of Tenerife. There is a small town within walking distance which has a fair range of shops/cafes/restaurants...
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This is the 5th year that we have visited the Red LevelGran Melia Palacio de Isora,once again we had a fabulous two weeks with thanks to the most wonderful staff in Red Level who always go beyond to...
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We stayed for the 6th time at the Red Level Gran Palacio de Isora and it was again a wonderful experience. The staff is just great, always ensuring that your holiday are perfect. The hotel is located...
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My husband and I have just arrived back from a weeks holiday at this beautiful hotel. The staff were fantastic, always had a smile and nothing was too much trouble. The hotel and surrounding areas...
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Red Level never disappoints. Great location and property.
All the staff is friendly and always with a smile.
The best example of professionalism are Simone and Isabel from the reception team, they...
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I have stayed in numerous Melia (and non-Melia) hotels throughout Europe, and this one is by far the best. My partner and I recently stayed here on a one week half-board holiday at the beginning of...
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AMAZING experience,
Top service, pool concierge, restaurants, breakfast, open bar...
We Will miss all the staff always smiling and making the diference.
Waiting to comming back soon!
Special thanks...
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Red Level is a beautiful hotel to spend your holidays, the service was spectacular and the staff was always with a smile.
A special thanks to Simone from the reception team for making our stay...
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We stayed in Red Level for my 30th birthday and much to my disappointment we were very underwhelmed. The number of issues we experienced are almost too long to write here so I will start with the...
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We are regular visitors to the RL, our visit prior to this one was 2 weeks in May. For us, this Hotel is the ultimate place to chill and relax. The Staff in each Department are highly motivated to...
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This is our 7th visit to this amazing hotel. The Red Level has everything that you need to have the most relaxing and fabulous holiday. It is home from home for us every year. The villas are well...
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The impressive team approach taken by staff made our daily visit to the hotel restaurant an absolute treat. Staff treated us like guests to their home and showed pride in local cuisine. Allowing...
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This was our second time staying at this hotel, first time within Red Level. The hotel is fantastic with amazing staff. The hotel has everything that you would want or need on your stay. There are...
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The experience at Red level is perfect. Everything was excellent. Rooms and all facilities are very clean. Food in restaurants is great, we tried different restaurant each day and couldn't decide...
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My partner and I visited red level gran Meliá.. it was stunning! We accidentally parked in the main resort and were wonderfully greeted by a representative of the hotel. He kindly organised our car...
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This was our 4th visit to this hotel, 3rd to Red Level. Read reviews prior to our trip and were a little concerned about the changes.... we need not have worried, it was fantastic as always and our...
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Fabulous , stunning ,high quality hotel with superb , friendly staff . Red level is tranquil and peaceful.
Went in May and enjoyed so much returned in July , just wish the happy hour at red level...
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Booking a last-minute holiday can be a very difficult task and I always avoided a “the day before” decision. But at the mid-June due to some cancellation in my agenda 7 days window suddenly appeared...
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Our second visit. Service is still excellent and red level pool and rooms great. We had a large terrace room 6027 which looked onto pool and was a real bonus for us this time. Free water throughout...
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We are half way through our holiday and so far it has been fantastic. We were expertly looked after by Tiago and Simone on reception and shown the facilities by Alex, who did a great job and gave us...
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A resort in a hotel which offers a wide range of 5 star services. Great service, especially Mr Peter in the red Level is very helpful, great hands on mentality. It’s good to see staff that like their...
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We stayed here in March, and liked it so much that we went back in July. We are booked in again for March next year, but will likely go again before then, That's a measure of how much we like this...
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We stayed at the redlevel GranMelia Adults Only. It was truly amazing, from check in all the way to checkout. The Staff made our stay exceptional and the hotel in itself was immaculate! Could...
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I had another great week at Red Level at Gran Meliá. It’s the staff that make this a 5* review. Each and everyone was friendly helpful and very smiley. The facilities in the room were fantastic and...
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The hotel is superb, staff in the hotel exceptional and the attention to detail in the Red Level is beyond compare. The hotel location is away from the larger resorts so ideally you need a car to get...
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We've stayed at the hotel 4 times, and we absolutely love the place. That's why it pains us so much to note that they are now completely ruining it by introducing live music of the tackiest and...
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I visited this hotel with my partner at the end of June/beginning of July after spending a considerable amount of time trying to choose a high end adults only hotel to stay in for a summer holiday...
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First time staying here but enjoyed every minute .I've been fortunate enough to stay in lots of 4 and 5 star hotels and this is up there with the best .Staff are very welcoming and helpful .Setting...
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Red level was our choice because we wanted a relaxing adults only holiday. We went half board which meant we could eat in any of the a la cart restaurants in the evenings. The staff were so attentive...
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Having booked this last minute, for a 4 day break without the kids we didn’t really know what to expect.
It turned out to be absolutely amazing. A fantastic complex catering for all your e needs...
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Just returned from a 5 night stay with my wife, we had a wonderful time !! The resort is huge is very well looked after, we stayed in the red level adults only section and it was perfect, check in...
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Visited Red Level for a week in June. Used online Check in which seemed to work well. Room ready early and was superb ( and cleaned v well throughout the week). Pool area excellent, and not too...
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We spent 5 nights in June at this hotel and had a really nice relaxing time.
The hotel was relatively quite as it was out of the main season and the RedLevel facilities excellent. The RedLevel...
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Having booked this last minute, for a 4 day break without the kids we didn’t really know what to expect.
It turned out to be absolutely amazing. A fantastic complex catering for all your e needs...
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This is the third time that my wife and I have been to the Palacio de Isora and the second time in a villa.
We will definitely be going back again.
Accommodation.
The villas have everything you...
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Great Staff, great food and plenty to drink.
A stay in the Red Level, was just what was ordered for a relaxing break.
Stayed on a Bed and Breakfast Board, and with local restaurants to eat in this...
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The hotel is absolutely amazing, you get that wow factor as soon as you enter and the Red level adds that extra layer of luxury and tranquility. I have stayed in hotels all over the world and without...
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Myself and my husband had a 4 night relaxing getaway and stayed in the hotels red level adult only resort, It was an awesome beautiful experience. There were one or two minor hiccups but the staff...
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Best thing we ever did was to have our honeymoon in the red level. Super friendly staff, amazing restaurants, lots of activities to do. The rooms were fantastic. I would recommend the raw tuna and...
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Room amazing, hotel amazing, staff couldn’t be more helpful anything we needed they went out of their way to help, went to relax and that is excactly what we did. The red level experience is well...
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It was a perfect ending to our honeymoon! Thank you for the amazing experience you offer and for the services you provide with so much care for the customer. We hope to come again some day to one of...
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We have just returned from 2 weeks @ the Red Level, feeling totally refreshed & chilled.
The staff here are exceptional, well trained, highly Motivated and always very happy & positive.
A great...
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Went during half term (uk). so naturally expected it to be busy. We booked Red Level family all inclusive however versus other Meliá resorts ;
In a nutshell
- poor food quality except Italian...
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Very lovely as always although disappointed that certain restaurants were closed either all day or lunch times also red level outside Jacuzzis were not were or fixed through out our stay despite...
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Great welcome on arrival, room with all amenities and a nice view on the lovely garden of the resort, full of flowers, trees and pools of water. Amazing infinity swimming pool. Very interesting and...
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To my husband & I Red Level is a little slice of paradise!Every aspect of this resort is so pleasing, great welcome on arrival,we were both ready to start our holiday with a chilled glass of Cava...
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We had a wonderful stay at the Red Level at Gran Melia Palacio de Isora!!! Usually we are not keen on hugh hotels, which the Gran Melia is in general! However, the hotel managed to create a excellent...
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Back a few weeks now and reviewing on two visits this year , cannot beat for relaxation and winding down - staff so friendly and do a fantastic job, to comment on laundry or sun cream is a bit mean...
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One of the best resorts I’ve been to - Red Level is worth the premium (no children in this part of the resort) - The Terrace is the best restaurant - Found the Japanese Teppanyaki rather...
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Had a great stay at the hotel, spectacular location, wonderful facilities and great staff.
Only disappointment was the extra charges at check out. RedLevel claims that it includes free laundry...
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We’ve just returned from our third visit to the hotel and we once again thoroughly enjoyed it. We will definitely be back again, it’s our happy place!
We were slightly concerned by some of the...
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If you are a spa person (and my wife and I are not) this is a fantastic property. There is the adults only section and a family section. Movement between the two is not restricted. We stayed in the...
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Had a 2 week stay recently with my wife, for our Honeymoon, and my 30th Birthday. Our flight was delayed so we didn't arrive until gone 10pm, however upon our arrival, we had the warmest welcome from...
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Stayed at Red Level Gran Melia Palacio for a week at the end of March.
This was our second visit to the hotel following a fab visit last year. Although in my view this is still a great hotel with...
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It was our 4th or 5th stay at the Red-Level. The overall appreciation is stil very good but to be honest, we were a bit disapointed this year due to diminished Red-Level services, probably driven by...
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First of all a big THANK YOU to the Red Level team for helping us with every detail during our stay in Tenerife! Amazing attention from the room, to the different outlets and fine restaurants, my...
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We absolutely loved our week at the Grán Palacio. The service was perfect. The setting is absolutely beautiful, slightly raised up with the most beautiful views out over the sea. The gardens are...
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The title says it all, we say it every time....you could be anywhere in the world when your lay in the hammocks or lazing in the beautiful gardens. The Red Level is like a little hotel within a giant...
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We just returned from a 6 night stay at the Red Level. We cannot say enough about what a wonderful time we had in Tenerife. Our room was well appointed and incredibly clean, and the grounds are truly...
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Swietny hotel jedzenie super,obsluga rowniez,ale za wszystko prawie nawet za wode przy wykupionych posilkach kaze sobie slono placic, W SPA 150 euro hot-stone masaze za 1 godzine to juz duze...
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We visited 3 years ago for 1 night and agreed that we’d be back, as within those 24hrs we had relaxed more than anywhere else we had been. So when it came to deciding where we would go straight after...
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We have just returned from 9 nights at Red Level and were looked after amazingly by all of their lovely staff. We were there with our Daughter and her partner and had wonderful food in all of the...
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Very much a 5-star resort, the rooms are spacious and clean (great showers), lovely choice of pools, great selection of restaurants which offer a completely different selection of food, all set in a...
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We are having a lovely time here, and the restaurants are every bit as good as before, staff lovely, but the website states that premium sun cream is supplied as in the past but that is no longer the...
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We have at last found an hotel that we would wish to return to!! We had a wonderful holiday of ten nights in the middle of March, everything about the hotel was stunning, the position on the coast...
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Another amazing stay at Red Level, From the minute you arrive you are made to feel valued and welcomed. The staff are excellent and go out of their way to ensure you have the extra luxuries needed...
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This was our first visit to this hotel, having visited Tenerife many times. Our room was spacious and beautifully furnished although we found the lighting complicated and never quite bright enough...
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It is always good when you return back to a hotel - where you have been before - one year later.
Then you will know how much the management has improved their concept including Service, training of...
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That's what I read in the visitors book on arrival, and not sure what it meant. Now I can share. The staff are very willing, helpful but in my opinion lack leadership. No sign of any management on...
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My friend & I stayed here on a recommendation, when we arrived at the 'red level' reception I felt that we were at the 'trade entrance', the main entrance is so much nicer.
There was no one to...
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Exceptional service from the moment you arrive. The staff are friendly and courteous and the pool areas and grounds are immaculate. We would certainly love to return and highly recommend the red...
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On arrival we were greeted by reception staff, who are efficient and very welcoming.
My husband had organised flowers in our room, these were beautiful. We have stayed at the red level of this hotel...
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We have stayed in the Red Level many times, and know what to expect in terms of amenities and service. We were disappointed that many of the staff we have come to know have moved/left since our last...
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My husband and I had an amazing experience during our stay at the RedLevel at Gran Meliá Palacio de Isora. The resort offers everything you need for a relaxing vacation in lovely surroundings with...
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This hotel deserves 10 stars!! From the customer service to the decor to the rooms and high class services amazing!! So accommodating. From all the melias this hotel tops it off. The staff at the...
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Everything about this hotel is perfect.
Staff excellent
Food outstanding
Rooms are immaculate
Pools perfect
Public areas are all kept to a very high standard
Gardens perfect and are very well...
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This was our first trip to this hotel.We had enjoyed the standard in the Seville Melia so decided to try another of their hotels. We were not disappointed. The hotel is huge, but the red level is...
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I booked this resort for my husbands 30th birthday and i am soo glad i did! The hotel is situated a beautiful area of Tenerife. We went at the end of September and the weather was great, around 30...
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Back to the villa - like coming home really!! Firstly the staff are brilliant. From the greeting by Marco in red level reception together with the rest of the team to Jose Gomez - the head Butler...
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We have stayed here 7 times now, 2 of those in red level. To say we love it here would be an understatement. The staff are fabulous and the hotel is just perfect for us. Our first stay in red level...
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three weeks, very helpful for the rest of this year. not only the service in the hotel, also in the restaurants (especially. la terrace and nami) - including recommendations- had been excellent...
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My husband booked for the two of us to spend a week at Red Level Gran Melia Palacio de Isora for my birthday in January 2019 which was a complete surprise.
When we arrived we received a warm...
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We spent two weeks here and really enjoyed our stay. Red Level is a level above for Service, Facilities, Food, Drinks and Staff. Top marks to Mario, best guy I’ve come across in this position on my...
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Great hotel on the red level, the normal hotel is 5 star also cannot fault
It is a beautiful hotel and the staff are excellent. I had just returned from business in china and germany and the level of...
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Having posted my review on this property yesterday from the hotel today we were contacted by Red level Management who were very helpful and sorted out promptly the issue with the room which was much...
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Can't fault our recent stay at the RedLevel. Service was impeccable from the moment we arrived until we left. The place is spotlessly clean, with beautiful landscaped grounds which makes you feel...
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The RedLevel area is within the Gran Melia Palacio de Isora resort but is an exclusive area for guests who have paid the extra for the experience but will also have access to the entire resort. We...
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We've just got back from what must be our sixth visit to Red Level. I've got to say that the food offering was never what kept us going back, but it has improved throughout the resort, although it...
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Just returned from five days at Red Level and we’re about to book to go again next year !
It was our third time visiting - this time we were again Ocean view with bed and breakfast
Please see my...
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I went to this hotel with my mother for a week in February/March and we enjoyed our time here. Most of the staff were very attentive from housekeeping to other front of house staff. I agree with...
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We were very disappointed with the Grán Melia Palacio. The Red Level is an adults only Hotel within the big Hotel. It has to be said that it is a magnificent property overall although it is a good...
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Had a wonderful week at this fantastic hotel. Staff are so friendly and helpful. The infinity pool has to be seen to be believed and the activities we did including archery and yoga were so well...
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This was the 5th or 6th time staying at this hotel and may well be our last (at least for a few years). It still was a good experience yet in the past it was much more than ‘good’.
The Red Level...
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Fantastic week. We stayed for my wife's 30th birthday recently. Utterly fantastic hotel. Staff couldn't do enough, food and facilities were great. We also used the spa which was very good. The only...
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Just back from week @ Red Level at Grán Melia Fantastic holiday again. Place is beautiful, staff are wonderful, lovely walks to enjoy. Very relaxing week. The restaurant Sauco on promenade is...
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Staying at the Red Level once again in Jan. The service is fantastic and the staff are wonderful. From start to finish the experience is just top level. My wife needed some assistance on one of the...
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We have visited Red Level five times but this time have noticed a number of changes that previous reviewers have commented on.
1. Our room was definitely tired and needed a refurb - see photos.
2...
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This was our first visit to RedLevel. The service was really excellent with lovely staff at the reception. The special lounge area for breakfast and sunset cocktail was perfect. Unfortunately, the...
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This was our second visit to Red Level. The service in the hotel is impeccable. The room and all the facilities are spotlessly clean and luxurious. The staff at the reception desk are happy to...
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This is probably one of the best resorts we had a pleasure of spending our holidays at. Setting is perfect – you are in the resort, but as close to the ocean and beach as possible.
All facilities are...
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This was the second time I was in Red Level and (10 months ago as well), The experience was a little less as last time, very lovely staff at the reception and very helpfull, but last year we were...
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My wife and I have just returned from our first stay at Red Level and it was a thoroughly excellent experience - so good that we’ve already booked the same for next year. We were on B & B as there...
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Beautiful garden and pool area. Nice restaurant choice. Very kindly staff. Hotel situation is perfect for people who like to be outside of the crowded places. Nice walk along the coast to La. Arena...
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We visited Red Level for a third time this January and stayed as usual for a week. As ever the Reception staff welcomed us warmly. This year we decided to stay in a deluxe room without worrying about...
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Firstly I would like to say we thoroughly enjoyed our 4 nights and will be returning with other family members later on this year. We received a room upgrade which was a lovely touch and we really...
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We stayed a week in this hotel bed and breakfast in a room with jacuzzi and a partial sea view. The hotel staff are fantastic from concierge through to food service and nothing is too much trouble...
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This was our first visit to this lovely hotel and will not be our last. From the check in at Red level desk staff were so efficient and nothing was too much trouble. Every where we went during our...
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We have just had a delightful break at Red Level Gran Melia. Staff were so kind and helpful - nothing was too much trouble for them. Our room was spacious, well equipped and kept immaculate each...
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Our upgraded room was superb with a large terrace and jacuzzi. The staff are very friendly and helpful. This property has several large swimming pools and attractive garden areas. We enjoyed watching...
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We have just returned from a wonderful 9 day holiday at the RL Gran Meliá. We stayed in room 4054 which overlooked the lovely landscaped gardens. Our room was perfect and was serviced twice a day...
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This was my second stay in this hotel and both visits have been superb. The staff are very friendly and helpful. Restaurant choices are very good and the food quality is excellent. A special mention...
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We have just returned from a week long Red Level stay in January 2019.
Overall, the hotel was excellent, far better that our usual 5* hotel in Costa Adeje. The quality and variety of food in all...
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We have stayed at the Red Level at this hotel for a number of years but this time we were disappointed. The staff were as helpful and friendly as ever but the overall impression was that they just...
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The Red Level is a great adults only resort. The staff are friendly and do all they can to help, the room was well maintained and house keeping was first rate. There is a good range of restuarants of...
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The Gatwick drone meant we arrived at our hotel two days late (long story involving boarding the plane, then sitting on the tarmac, depressed and staring at the airport for five hours, before...
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I guess I may come across as moaning as this is an exceptional hotel with a beautiful location which we returned to for a second time but there was a noticeable drop in standards in some...
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An enjoyable stay overall in relaxing surroundings.
We booked a Red Level delux room (5054), but this was situated some distance from the Red Level amenities. Slightly disappointed with this location...
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probably best location in Tenerife with a special microclimate. great facilities in well kept conditions, beautifully landscaped garden. great choice of dining with both quality food and friendly...
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On of the best hotels I have been to! Everything is on the top level: from staff to breakfast, the area is large and green. We especially enjoyed the pool. I would definitely recommend this place and...
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I stayed at the red level for more than three weeks in November last year. Overall a great experience, the location next to the beach was fantastic, the hotel was comfortable and the views amazing...
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I have visited this hotel 3 times; it always impresses. The staff couldn't be more attentive, the beds are huge and very comfortable and the pillow and scent menus in the room are wonderful. I would...
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This was our sixth time to visit RL and probably our least favourite.
There appears to be some changes and not for the better - feel it may have something to do with not enough staff.
While in the...
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Stayed there at the Red Level adults only area 2018 December 21th till January 1st, same period as in 2015 which was perfect. The area and location is perfect, unfortunately the food quality in the...
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Red Level Gran Melia is fantastic. Everyone is just so helpful and nothing is too much trouble. If something goes wrong they will fix it pronto. Staff are polite and happy. You are relaxed as...
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We have been to Red Level many times & I won't repeat all the positives that this idyllic complex boasts as I am sure you can see for yourselves ! Vero Camilla Mario Alex Mohammed , Julius Caesar...
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My husband and I had a fabulous Hogmanay here, the choice of food was amazing at the buffet restaurant with wine flowing, and staff were fantastic. The entertainment was brilliant. Still here for...
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Have stayed at the standard level for a number of years, however , we made the mistake of booking the red level for March and December this year. The menu in the liquid garden never changes and is...
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We enjoyed our stay here. After staying at a different hotel in a previous trip to Tenerife, we decided to try an adults only venue. The premises are nice and the hotel is on a nice non-commercial...
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I was recommended by a friend and wow I loved it here - will definitely be returning next year. The whole resort is fabulous, something for everyone. Red level area is amazing, the staff and service...
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Red Level guests (adults only section)..
Pros: separate pool /amenities, separate concierge and check in desk, private transportation to the other side of the property via golf cart, cocktail hour...
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Red level is very nice, the pool area is good with plenty of loungers. The staff are also very friendly and helpful. We didn't eat in the hotel as there are many local restaurants in the village, not...
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This was our fourth time at the Gran Melia, this time we chose to stay Red Level. We actually got a similar room that we had stayed in before when we had booked a standard deluxe partial ocean view...
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Hospitality, quality, peace and quiet 👍🍾😎Great breakfast and wonderful martiné looking towards La Gomera. Highly recommended for its excellent staff from arrivel to departure. They will go this...
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Visited Tenerife for the first time and traveled alone for the first time...
I stayed at the terrace room and was extremely satisfied from the room, the staff, the welcome, the breakfast and all. I...
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This was our 4th stay at Gran Melia Palacio de Isora. I have a rule that you can go back to the same country, but not to the same area, but this hotel has changed my rule!! We felt relaxed as soon as...
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Staying at this hotel is becoming an addiction for my wife and I. Any excuse and we are eager to make a booking. As we have in the past, we chose this luxurious resort to celebrate my birthday...
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On behalf of my husband and Myself I would like to say a Very Big Thankyou to all Re Level Staff, starting from room services, which were fantastic, pool bar staff where nothing was to much them...
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Whilst searching in April for a late year winter getaway I came across what was a good deal to stay at the Red Level at the end of November / beginning of December. I thought 240 Euro per night was...
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Had 3 nights away as a pre-Xmas break. Beautiful hotel, even though part of a big chain, felt very boutique and was super stylish. Staff were friendly, helpful and nothing was too much trouble. From...
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Very friendly staff who are uber efficient.
Great facilities, including pool, lounging area,jacuzzi tennis.
Open bar is a real treat and sets you up for the evening.
Buffett breakfast is superb.
Room...
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We came to the red level for our second time this year, because we liked it that much.
The atmosphere of the hotel is relaxed.
The rooms are nice and spacious.
I would like to especially thank Red...
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We spent an amazing week at the Red Level in November.
The service was second to none - we were greeted on arrival and sat down with refreshments provided while we checked in.
All the staff were...
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we were blessed with good weather, but the setting with views over the sea is wonderful. We enjoyed having half board and the drinks package, as the normal cost of food and drinks looked quite high...
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Red Level
This is a beautifully appointed hotel in a tranquil setting with spectacular gardens. The seaside pedestrian promenade is just outside and allows access to the small black-sanded beach and...
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Just returned from a week at Red Level full board. The hotel buildings,pools and gardens are lovely. However we felt the food served here falls well short of five star. Can’t believe the reviews as...
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My wife and I first visited the Red Level in the spring of 2016 and wondered if the same high standards would still be maintained over 18 months later? We were not disappointed. I won't repeat detail...
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We enjoyed the wonderful garden with a lot of opportunities to relax.The big seawater pool was awesome. The offered sundowner at the beach restaurant is great.
The rooms are OK but the design is...
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We're big on hotel hopping, so we booked our last three days in Tenerife at RedLevel, presumably saving the best for last - and we were not wrong. What a way to close out a holiday.
The service is...
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We enjoyed our stay at the Red Level. It’s definitely worth the extra money. You get an exclusive area with staff who come round with fruit, smoothies and glasses cleaning services. There’s also no...
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This was a real experience from the time we arrived at the Red Level reception to the moment we departed for the airport . The facilities are second to none. Our room was well maintained and...
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Nice rooms, but the apartments have a very low level kitchen; poorly equipped and badly maintained.
Super swimming pool and relaxing area.
Such a shame with people smoking all the time disturbing...
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Every aspect of our stay was above and beyond expectation except for one element, the food, and in particular the ‘fine dining’.
The outdoor breakfast overlooking the sea was a perfect setting and...
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It is my 4th stay at this hotel, it never disappoints, the resort is stunning, so clean and well maintained, it is as if it has just opened. The staff make the stay extra special, nothing is a...
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Everything we wanted and more, relaxation, good service, comfort, weather, good food.
The hotel is special and it’s made special by the Staff. They seriously can’t do enough for you, always on hand...
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Just perfect for a 3 night rest, as hotel owners we know when its right & when its wrong!
The team at Red level are always on hand but give you the space to relax, thank you to Jose & the villa...
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I had a fantastic relaxing stay in this hotel. I wish the hotel would make the following adjustments however:
- Staff within red level: Particularly at liquid garden; there simply are not enough...
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Stayed at the Red Level last February for a week, we had a great time. The evening canapés were excellent looking out at the sunset across the sea. Breakfast was good, Lovely location and great...
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Like many other visitors to the Red Level we returned here for the third time last week. Some minor changes have been made with new furniture in the lounge and terrace which now offers a good...
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I have stayed in many good hotels over the last few years, and this has to be up with the best, the staff are among the best trained and professional people, they appear to really enjoy their jobs...
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We stayed here for 4 nights to chill out and get looked after. They did not disappoint. We were welcomed on arrival, got a nice early lunch. As we arrived early our room wasn't ready but they were...
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Definitely if you are looking for a relaxig time with your loved one it is worth staying in the Red Level! You will feel welcomed and taked care off.
Our stay was extraordinary thanks to Alex who...
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Such a beautiful hotel with friendly and helpful staff. Many restaurants to choose from - Duo Fine Dining was amazing! A couple of issues with the food at some other restaurants but they were dealt...
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Traveled to Tenerife for my honeymoon and decided to stay at the RedLevel at Gran Melia Palacio de Isora...from the time we entered the door and Ronald checked my wife and i in till the time we left...
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This is our third time and will not be our last. The vast majority of the reviews here are so positive and they should be. Those who find fault should perhaps reflect. The staff and management work...
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I cannot recommend this hotel enough. Something for everyone of every age. We came here for a weekend as a couple and stayed in the red level. But cannot wait to also return as a family to experience...
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Visited for the 3rd time with my family, had a great time. Red level was slightly over crowded tho which may spoil the exclusivity if they continue to let to many people in.
Mohanmed and Lorenzo in...
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Beautiful hotel but let down by the rude staff and management. Any complaints you are immediately confronted by angry staff who jump down your throat before you have even had chance to explain...
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Unfortunately my holiday at the Redlevel Gran Melia is coming to the end of my stay to say i have had a wonderful time would be an understatement this hotel is home from home from the gardeners who...
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We spent a fabulous fortnight in this hotel enjoying great food, good service and mostly hot sun - we weren't to know the UK was about to experience its hottest ever summer!!!
The taxi deposited us...
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Just returned from a week at the Gran Palacio de Isora staying in the red level section. If it's peace and quiet your after this is the place to go. Myself and my wife were looking forward to just...
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RedLevel is a separate part of the enormous Gran Melia Palacio de Isora. Over here you can enjoy some really comfortable loungy sun beds in the garden with a pretty view of the ocean. (Unfortunately...
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Wow
This has to be one of the top hotels in Spain I put it on a level with the Atlantis Dubai
Food choices better food better rooms better pools better layout better
I recommend to all couples...
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Came home today after having a week in this beautiful hotel . All the staff we found to be 100% helpful, polite and attentive . Walfrindo & Estefani are just two names that gave there all around the...
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The resort is beautiful and immaculate. It is clean and the food is very tasty and of high quality. We stayed Red Level Half Board and were able to eat in any restaurant. The staff are all wonderful...
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My husband and I were looking for a vacation where we can relax by the pool and have no worries about our stay and the RedLevel at Gran Melia delivered.
Let me start with the good things:
1. We were...
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They stole my T-Shirt from my room at red level. I complained via Email after I left. They literally wrote me, that it is impossible for something like this to happen! I would have expected more...
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We stayed one week as a couple in room 3080. Very nice size bedroom with all commodities including expresso coffee.
Breakfast is wonderful with plenty of choice....even though the viennoiseries can...
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Really nice hotel, we stayed in the red level with butler service, separate breakfast area and pool etc but the main hotel is beautiful as well with just an amazing, enormous pool. The hotel never...
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This hotel was amazing on so many levels, first off its adults only
Had good music in an evening to relax to had live music at breakfast which was tasteful
the views were amazing from both the pool...
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This Boutique Hotel within a Large Hotel complex can be compared to ‘turning Left’ on a schedule Flight.
The Terrace Restaurant for Breakfast is a winner, there is also the option to use the...
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This was our third visit to Red Level and we were amazed to find that the staff not only recognised us but greeted us like friends. The staff throughout the hotel set the gold standard for courtesy...
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We stayed there for only 2 nights but wish that we had booked it for at least a couple of more days. The hotel is big beautiful and super clean. Super close to the beach and they provide you with...
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Booked via the hotel direct as found it was cheaper through their website, flew out Thursday and returned Monday late evening. It was a long weekend for my boyfriend and I as a birthday surprise (mid...
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I would certainly would not recommend or stay at this hotel ever again. The cockroaches in our room were a huge problem, and you wouldn’t expect it from a room so high up or from a five star...
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Clean room (albeit a bit small), and I’d definitely recommend the Red Level access. You will have access to a huge pool (no crazy loud kids bouncing about), separate checkin/out area with an arrival...
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Great food, even the buffet was quite good which is rare at these larger resorts.
Beautiful resort and lovely staff.
Well worth the Red Level for the extra touches and lovely quieter, adults only...
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The grounds of the hotel are lovely, the pools are fantastic and there are plenty of sun beds.The red level bed are more comfy than the normal ones. The breakfast was nice and it was great having a...
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Let’s be honest you can holiday in Tenerife much cheaper. But price is what you pay and value is what you get. The Red Level is great value: I have stayed in Western European standard 5 star hotels...
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If I could put four and a half stars that’d be more accurate. Everything about the RedLevel area really is truly 5*. The level of friendly service and the professionalism of the staff, the rooms...
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Absolutely everything about the Red Level Gran Melia was wonderful. We arrived and were told to relax and that’s what we did for 6 stunning days. The food was amazing, the happy hour from 6-7 had the...
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I never did this before! But the stay last year was so great, that I booked the hotel again.
The hotel staff is really friendly, the food is delicious and the pool area is extraordinary.
It is...
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It was an absolute pleasure staying here.
We had such a relaxing and luxurious stay. These are a few reasons why we enjoyed it so much-
Happy and welcoming staff.
Lovely Clarins products were...
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Just returned from a 5night stay at red level Grán Meliá. What an amazing hotel, staff, service, building and cleanliness all 5*
Brilliant staff at red level reception and pool side. Female...
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High-end place, quite luxurious. A lot of services are available, e.g. renting a car from the parking in the hotel, organising trips, booking a table at restaurants, SPA, etc. There was also a...
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Just returned today from our second stay, the staff are exceptional without being intrusive; they completely put you at ease and are there on hand to make your holiday very special. We will...
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Three nights here definitely not enough.Magical hotel where customer service is impeccable 24/7. Even before my arrival, Ronald from Red Level reception already showed how amazing he is at his job...
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My husband and me tend to lower our expectations when we chose certain hospitality chains. In this case we walked out the last day feeling like we had been so pampered and well treated that we would...
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From the Welcome to Goodbye just AMAZING!
The staff was so helpful, lovely and professional they let you forget the world outside and make your stay perfect.
Special thanks to Noemi: you have a...
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Everything about this hotel excels. The hotel layout, which is vast by the way, to the food, staff and amenities. The Staff really make the hotel what it is for me. The way the staff look after you...
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I can only say that the personal staff is really so competently, patience, helpful and generous in each way they make your stay perfect!!
My compliments to a young Lady (trainee) Naomi
a diamond...
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We stayed at the Red Level resort for one week at the start of June.
Really cannot fault anything about Red Level and for the price paid the service is unbelievable.
We stayed in a ground floor room...
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This is our second time at this hotel in the Red Level.
The reason we returned was the tranquility and quality of service and food and beverages. This time was no exception, it was fantastic. The...
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Great hotel with top rate facilities. Stayed at red level families and the rooms were spotlessly clean and comfortable. We accessed the red level adults area too which was very relaxed. Would like to...
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This is our second time here. We have travelled a lot and never been back to the same place twice.....but have to say, this does more than tick ALL the boxes for us.
4 hour direct flight, greeted...
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As usual I thoroughly enjoyed my stay at the red level Gran Melia.
The staff were wonderful as usual the service was wonderful and they always seem to try new things to make you feel more...
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The staff have been outstanding, helpful, kind, interested and every need has been attended to always with a smile. I loved all the extra touches like, free water and a cocktails bar. The attendece...
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Firstly a big Thankyou to every member of staff .Not only do they ensure you have an amazing stay. Unlike some high quality hotels the staff in the red level interact & have a great sense of humour...
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Excellent, can’t fault the service or hotel. Amazing food, perfect for a relaxing holiday . The staff were welcoming and extremely helpful. Alcalá was a pleasant Canarian town with the centre of Mos...
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Have been to this hotel 4 times and find the rooms spacious and well fitted although the legs on the cheap bed frames have been broken on the last 2 visits, excellent grounds well kept, the main...
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This is our third visit at this hotel in the past couple of years and you have to stay Red Level to experience the hotel at its best.
We call it out Ronseal hotel as it does what it is supposed...
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Without a shadow of a doubt this is the most luxurious place to spend an adults only holiday. Red Level is the way forward, you will not be disappointed! I cannot recommend the resort highly enough...
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This place is fabulous, we tend not to visit anywhere twice but did so here. The staff are wonderful, the restaurants can't be faulted, the entertainment in the lounge bar each night was excellent...
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We really enjoyed our time here and it was very relaxing indeed.
Our ground floor room was very clean and well appointed - Clarins products included. The Service and Check in - excellent and the red...
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Red level is an extra ordinary place to stay.
The whole staff is extremely friendly and helpful. You feel treated like a king and queen from the very first moment,
The rooms are perfect.
Organisation...
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Fabulous holiday and a big thank you to the whole team for looking after us. We booked direct with the Red level team and got €140 for the week credited to our bill. Great reward to cover the odd...
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could I just say we have now returned had an amazing holiday on the
20th April -27th April our room was amazing (3027) -great views and quiet - I have never stayed in a hotel as lovely and with...
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This was our second stay at Red Level and every time, we always come home with our batteries completely recharged. Helpful staff, beautiful location and sunsets. Great walks/runs in the area...
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No doubt about it, this place is impressive. The Gran Melia is a huge hotel of which the Red Level occupies a quiet corner. The adults only theme works well, with plenty of sun beds around the pool...
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This is a very good hotel, marked out by the people who work there as world class.
The facilities are excellent, the location is fantastic. The service is outstanding.
But the staff are world class...
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On the island, this really is one of the best places around. I have a friend who has lived on the island for 20 years and it's also his recommended place to stay.
The general hotel facilities are...
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We spent four nights here in celebration of our 10th wedding anniversary. As it was our first "proper" trip away as a couple since 2010 and the arrival of children, we were hoping for absolute...
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Just returned from 7 days in this lovely hotel. We did enjoy our stay although the first 4 days were spoiled by the terrible weather. We had gale force winds which blew continuously, and everyone...
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Our room was excellent with a garden and partial sea view on the 5th floor.Spacious ,clean ,comfortable fantastic bathroom with clarin products.Breakfast excellent evening drinks in the Liquid Garden...
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Red level is a beautiful hotel for adults. My wife and I decided to up grade to a villa after seeing the room we originally booked. It was lovely but not the room we expected. The villa is stunning...
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Red Level is certainly the way to go. Private reception area and the holiday literally started the moment we arrived (glass of Cava provided while we were checked in). Very personal service...
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Red Level is a wing of the Gran Melia resort and is adult only (although there is a family section to cater for all ages further into the complex). There is an excellent butler service and there is a...
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Wonderful hotel with great facilities and daily events for both children and adults. Great variety of restaurants with excellent food (tried 7 of them :-)) and an adult area for those quiet moments...
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Our first stay at Red Level this year , we did the other side of the hotel when our two boys were younger. This trip and our last trip to this hotel were both excellent. There is a big difference...
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We booked a one week trip based on a good weather forecast and a previous good experience of staying at other Melia hotels. The Gran Melia Red level did not disappoint.
Our check in took a while but...
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We have just returned from another memorable stay at the Red Level.
Guests do not have to concern themselves about anything from Check-in ........Check-out.
Speaking to Guests enjoying the RL...
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We stayed for 10 days in the Red Level at Gran Melia. I’d highly recommend staying in the Red Level - the hotel as a whole is enormous and can feel quite resorty and not very relaxing but the Red...
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Just returned from 5 days at Red Level - second visit and can categorically say we’ll be returning again next year. Ignore any posts on here about how busier it’s got ( no it hasn’t ) or how service...
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Why? Because it is the best hotel I've ever been and I don't want eveybody go booking a room. From the moment you arrive, till the moment you jump in the pool, the moment you take a drink at the bar...
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Our first trip here and we had a fabulous time. Staff were amazing just can't say enough about them so friendly and accommodating. Memories of watching the sun go down each evening ahhh ... could...
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We have been regulars at the hotel over the last six or seven years, and although the staff are as good as ever, as are the pool and breakfast services, we are not so sure about the overall standard...
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My husband first surprised me staying here for our honeymoon in 2010, and again for our 1st year anniversary in a villa, and we have been going back twice a year ever since. We’ve even treated Mum...
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This was our 2nd visit to RedLevel at Gran Melia, we had a fabulous stay the hotel is spotless and the staff are friendly and make you feel welcome. We noticed the RedLevel was busier than last time...
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Myself and my partner stayed at this resort in October 2017 for one week. I booked directly through Melia.com for the Red Level boutique hotel (adults only) on a 'full board' basis (more about that...
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My husband and I have stayed 12 nights at this hotel. It's in a lovely uncommercialised part of Tenerife towards Los Gigantes with lovely walks. We chose this hotel because it had an exclusive...
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Second visit in 6 months. Great very large room with great facilities. Staff are absolutely fantastic. A perfect setting for out of season sun (26 degrees in early March).La Terrace, Nami and Duo...
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Stayed here with my wife for a great week at the end of February. The room was large and airy, with a super terrace with its own sunbeds. The staff were really helpful and friendly. Breakfast was a...
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3rd time here, and can't wait to come back. Reception lovely - thank you Vero for all your help in arranging our stay. the staff are wonderful, Leo,Alex,Amin,Georgio and Mohamed to name but a few
My...
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Stayed at Red Level for 5 nights to celebrate birthday with friends. Excellent check in with butler type assistance. Had use of Bali bed around red level adults only pool for entirety of stay and...
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This was my second time staying at this hotel, the room was excellent and very comfortable. The pool area and facilities are also excellent.Service was good, my only criticism would be the food was...
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Highly recommend for just relaxing in beautiful surroundings...service and facilities excellent...helpful and friendly staff...great sea views from breakfast dining terraces...large comfy bedroom...
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We had the red level Deluxe room. Excellent room - amazing decor, king size bed, bathtub, shower and double washing basin. Garden view with private garden outside sitting area. Room is tended several...
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We’ve stayed here a couple of times and the hotel, restaurants, bars, staff, entertainment all excellent. The Bali bed experience with champagne is a must, bit pricey but worth it. The infinity pool...
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We stayed at the Red Level on the 18th February for 6-days.
We read the reviews pre-booking as we usually like boutique, small hotels. The hotel describes itself as exclusive and boutique which it...
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This big hotel has a capacity for about 1.200 guests. It is located directly at the
seaside and bedded in a wonderful designed huge garden.
On arrival after unpacking the luggage the doorman...
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We stayed here for one week in early February. It was amazing! We booked the red level room with a large patio and an outdoor whirlpool tub. Our patio faced the ocean and had wonderful views of...
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Fantastic room,pools,view from breakfast in red level was fantastic,good food,short distance to facilities in Alcala,Playa the arena, the people who rent us bikes could have engagement and it could...
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Having spent another short break at the resort we are already looking forward to returning. The RedLevel meets all expectations and is a great area to recharge The outstanding team looked after us...
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We have just returned from a fantastic, relaxing week at Red Level at Gran Melia Palacio de Isora. From the initial welcome to our departure, the friendliness and attentiveness of the service was...
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I agree with all reports of luxury rooms, great service, cleanliness, facilities and delicious food. With regard to the latter, Terrace and Duo Fine Dining are excellent and Nami Asian restaurant is...
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We thoroughly enjoyed our ten day break at the Red Level. The staff were professional and courteous at all times, room was spacious and spotlessly clean and the food was fantastic. We booked half...
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An exclusive experience. Very friendly staff. Top.
neg. the water of the swimming pool Red Level (older people) was too cold.
All the restaurants are top quality and infrastructure and location the...
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We expected a really exclusive experience but what we got was far short of that. The check in was lacklustre with the guy preoccupied with some other matter; the room was OK but a bit old fashioned...
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We recently had a two week holiday as we needed some winter sun and a rest from the busy Christmas period.
The Red Level at Gran Melia was the most perfect antidote!
From the moment we arrived to...
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Friendly and politeness are standard in the red label, not only in the restaurants or the hotel resort but also around the pools. Views on mystery vanishing La Gomera are wonderful. Bathing in rest...
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3rd visit, first time in red level. Was it worth the extra? The short answer is yes.
Hotel staff were brilliant, nothing was too much effort. From check in to check out everything was spot on and...
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evetything is wongerful and beautiful in st. thomas great restaurants sights jewelry stores Palacio in historic district any where you go awsome. cant really go wronge just go to right jewelry store...
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Just spent a wonderful five days here, escaping freezing London for some Winter sun. From the moment you step through the door, your luggage whisked away by a butler and are presented with a glass of...
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This was our second visit to Red Level at this hotel and we were not disappointed. The welcome of the staff is second to none and every member of the staff team go all out to ensure you have a...
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Just what the doctor ordered, a bit cooler on a night but through the day around 20 * C. Nice 4+ hour flight from Leeds Bradford airport, have to let you know the new immigration control at the...
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We really enjoyed our stay and the staff were very helpful. The chef also cooked us custom vegetarian breakfast and was a nice touch. The red level facilities were excellent and the overall stay was...
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We had a lovely 10 days and wanted more.We were very well looked after at all levels and certainly recommend it to others.Food was good ,service was great and facilities superb.It was our 3rd visit...
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We were upgraded to a room with an outdoor jacuzzi. The room itself was large and beautifully furnished. Clarins toiletries completed the luxury feel. There were several pools to choose from with...
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The hotel was wonderful and the staff were very friendly and helpful.
The restaurants are fantastic.
I recommend stay in the red level area. It's a dream. It's quiet and relaxing without children. In...
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Our one week stay had highs and lows and on re-reading the negative reviews the majority of them are correct in our view. We stayed in a partial sea view room which meant if you really leaned over...
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I just wanted to write a quick review to say what a wonderful time we had on our new years holiday Jan 2018. We arrived on NYE and attended the Gala Dinner and I can safely say we had the best NYE we...
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We returned home yesterday after a lovely week staying in the Red Level at Gran Melia Palacio de Isora. Our third visit to this hotel but first to the Red Level. From the moment we arrived and our...
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Here are some of the phrases which Melia use about Red Level Palacio de Isora.
"Boutique Hotel, Luxurious, exclusive, take luxury to the next level, range of services which are unique, tranqulity...
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We visited the Red Level again for a week in January and had a wonderful time. On arrival we received a warm welcome and the staff and service were excellent throughout our holiday. We stayed on a...
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We had a fabulous stay. The service at Red Level is fantastic and staff can’t do enough to make your stay enjoyable. The Terrace restaurant is the best in the resort by a long way. Food,service and...
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We returned to this lovely hotel in November after an very unexpectedly pleasant stay in March 2017.The hotel and staff are wonderful, Jose is a fine example of how a hotel manager should attend to...
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High standard hotel ,best hotel in regio LosGigantes/Guio di Isora
Beautiful designed , big hotel but space and privacy .
Red Level is top service.
Pools and service are amazing and staff is really...
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From the moment of arrival at this discreet uber-luxury hotel, when our hire car was whisked away, all our belongings taken care of, and a glass of chilled Cava placed in our hands, we felt all our...
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Having left the UK on Saturday 16 December, in the freezing cold, we were delighted to land in a constant, every day 23degrees Celsius Tenerife.
The hotel has continued to be top-class and...
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First of all, I would like to say that this hotel is really beautifully designed and impressive to look at. The rooms, buildings, gardens and pools are all lovely and well maintained. The water and...
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We visited Red Level early in December for some winter sun. From the moment of arrival the staff were very attentive and welcoming - setting the tone for the holiday.
Our room was excellent and the...
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My husband and I travelled to Tenerife the first week in December for a 4 night stay. After spending hours looking at hotels we decided on the Red Level at Melia and we were not disappointed. The...
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I have just returned from a week at the Red Level and overall enjoyed the experience in a luxury setting. However, there were some areas in need of improvement.
FIRST IMPRESSION. Taxi stopped...
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We booked the last minute summer holiday to Tenerife for a week last August and after debating between Ritz Calton Abama and here, we decided to stay at Red Level at Gran Melia Palacio de Isora as it...
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I am staying there from 9th to 15 th December. Property is excellent and well maintained . Staff is courteous and helping .i would like to have more vegetarian options ,all eadibles must be labelled...
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We stayed here in a two bedroom suite for 10 nights at the end of October. I had found it quite difficult to find a review of the Red Level for Families section of the hotel so here goes.
First and...
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It was the little extras at the RedLevel Gran Melia which made this a fantastic holiday break. Clarins products, drinks and canapes at 5.30pm, session at the spa, generous breakfasts and also lots of...
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This was our first visit to the Grán Meliá and we were completely blown away from start to finish. As it was our honeymoon we decided to go all out and pay for the Red Level Experience full board and...
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This is my 4th time at this hotel, first time I experienced red level which is a smaller boutique hotel within the same grounds and linked to the Gran Melia Palacio de Isora.
In two words ; relaxed...
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It is not that easy to find the right resort on Tenerife. Climate varies around the island, some places are downright ugly, others more on the simple side. Also, to consider is the distance from one...
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had another fanstatic week at the Red Level. Staff are brilliant, facilities outstanding, great place to relax and unwind. We eat out every night, the local eating places in Acala are numerous and...
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It is a great hotel, with amazing and huge facilities, and spacious rooms.
The food variety is huge with a lot of restaurants and the service is great, all the staff is very friendly and warm, Jose...
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Perfect - good rooms, weather, gardens staff, breakfasts etc - would happily return after this first visit. Did 5 nights, ate out in the local village every evening and walked along the coast to the...
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Attention to detail is outstanding. Staff friendly. Cannot do enough to make your stay perfect. I always worry when I go back as I feel that it cannot meet pass expectations. However it does and we...
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Just returned from a fantastic stay at Red Level. It was a wonderful experience and I really enjoyed the time.
The staff was very friendly and polite and I can only say thank you for such an amazing...
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We have just returned from a fantastic week’s stay and we had such a wonderful experience we felt for the first time we should write a review. From the moment we arrived to the time we left we...
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my wife and I have just returned from 10 nights at Red Level from the 4th till the 14th of November and I have got to say what a beautiful time of year to go , the weather was glorious as was Red...
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Staff couldn't be any nicer, service was amazing and before you asked the question they had the answer. Food is delicious and drinks are amazing. Best hotel for couples weekend. Hot tub was ready on...
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I am sat in the airport writing this review after a wonderful week at this hotel.
From the minute you arrive at the red level the service and staff cannot be faulted. The rooms are immaculate and...
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Arrived here last night, very warm welcome by the staff, easy check in and an ice cold beer or two.
Red Level is definitely 5 star plus!
Our room is tastefully decorated, spacious, and plentiful...
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There is no preferential booking for red level guests. It’s take it or leave it reservations. Alll rather disappointing really. Service in restaurants could be more attentive. The Japanese tepinaki...
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We have just returned from another Fantastic stay at the Red Level. The Facilities are excellent with an exclusive RL Breakfast dining area (Liquid Garden), there is also an option to Breakfast in...
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Everything about this hotel is excellent. Definitely worth going to the Red Level as the main hotel is very big, and this part is blissfully free of kids. The staff are great, especially Alex...
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While some features of the hotel are nicely planned (especially the villas), the service and restaurants (to be fair we only tried one - then decided not to repeat the mistake) is nowhere close to...
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We had booked the Red Level, for adults only. Absolutely worth it. The hotel has many very nice restaurants. We liked The Terrace, with beautiful view over the sea. Romantic!
Small but comfortable...
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My wife and I have been to this lovely hotel three times and believe it to be excellent.
My only grouse is the silver drinks package which is too restrictive. It excludes drinks which are the same...
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After just visiting for 10 days, we feel that this hotel will appeal to people who like large Vegas style hotels and are happy to plan meals 4 days in advance. We were hoping for a more exclusive...
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We have just returned from an idyllic week. W.E couldn’t fault the Hotel, great bedrooms, excellent TV, internet. The Public rooms are beautiful, the pool & grounds perfect. We enjoyed the Bali bed...
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After many trips to the Gran Melia Hotel with our daughter we decided to try Red Level as we were traveling with no kids.
The main hotel is beautiful, the infinity pool is stunning. This one of the...
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(-)Negative:
Had to cut short my visit and transfer to another hotel which I have never done before after being ordered around by the head butler in overly loud voice in front of other guests during...
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A well positioned hotel with good facilities and friendly staff. BUT, the food is very poor in all restaurants and the room we stayed in in the Red Level was noisy and simply not up to standard for...
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We went back for our second time and stayed in red level for families room. What can I say? It was just fantastic again. Service exceptional, staff so friendly and helpful and nothing too much...
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We had just fabulous, relaxing and very lovely holidays in the Red Level. From the beginning until the end, just perfect ! Rooms are beautiful, with a lot of lovely and also useful equipment. The...
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Second time we stayed at the Red Level at Grán Meliá.
As always the staff are fantastic...and the restaurants that we stick to are what we would expect when staying at the red level.
We always book...
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We stayed in a Red Level, garden view room - This was plenty big enough but if we did stay again we may well opt for a front ocean view room.
The Red Level pool and service was excellent (staff are...
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As we Promised last year - we came back.
It was as good as last year.
To summarize the hole Hotel in a few words - Great Hotel, very obliged stuff.
Al the employees try to fulfill all yr requests...
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We have stayed the frontal ocean view room .
As this was our second time in the same room we felt very comfortable as we expected to.
Service was great and very personal ,
The respond to any request...
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Excellent hotel in a peaceful location with terrific service. Gardens are well kept and are a beautiful location to relax and watch the sunset. Red level guests breakfasts were in the garden area...
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What to say. A very lovingly run hotel. A very impressive pool! The food leaves nothing to be desired. We will come back in any case. I would recommend this hotel a clear recommendation.
Bis zum...
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We returned after staying in March which is probably telling you something.
We went with our adult son and requested rooms overlooking the gardens, your choice as to whether you feel the sea view is...
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Hotel, bedroom, pool areas great all 5 star. Oasis grill very good, Italian very good,buffet Restaurant breakfast was passable,lunch time had a job to find hot food and any hot plates. Salad ok if...
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Just returned from a trip to Tenerife at the end of which we spent three nights in Red Level at Palacio de Isora. From arriving at the main reception to the hotel, the trip on the golf buggy down...
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Coming back the 2 of us this NOVEMBER as the room was clean, the food plenty, enough pools and sun and at the red level one has a jacuzzi in the yard. Go for full board and enjoy the sun. Rent a car...
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This is the sixth time my husband and I have been to the palacio de isora as it has always been our haven of luxury and relaxation. The red level area of the hotel is still wonderful and the staff...
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Booked a week away from kids and business. After some searching I found this red level at Melia resort here in Tenerife. It was absolutely fabulous. Staff super friendly and professional. Super clean...
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The room the staff the whole holiday was a fantastic experience without any complaints.
We will return next year without doubt. Many thanks to Rui our butler and all the staff who are there for the...
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BEST HOLIDAY!
So I'm posting reviews in both this trip advisor and on the main hotel TripAdvisor. This rating reflects the main hotel. Please read to avoid disappointment!
Be aware there are two...
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This was a welcome return visit to one of our favourite hotels and it didn't disappoint.
Staff and quality of rooms and sunbathing areas are still immaculate and it was lovely to be greeted by staff...
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I cannot praise the hotel enough. All the staff were fantastic, helpful, well mannered. My husband and I arrived stressed and left totally relaxed. The Red Area was something special. Well worth...
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We have just come back from a weeks stay at Red Level Adults and enjoyed our stay. I think it is one of these hotels that grows on you as there are certain aspects that can be off putting at first...
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We enjoyed the room, private bathtub, meals and all the facilites inluded in this Red level Half Board Luxury package. They managed to make this an unforgetable experience, you become part of this...
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We have stayed 5 times over the last 5 years. It's a great place to relax. Guest service in the Red Level area is first class, equivalent to what you would get at a much more expensive luxury...
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My husband and I spent lovely three nights in this adults only hotel. The property is stunning! The service is excellent. The rooms are beautiful- see pictures. We chose a front sea view room. There...
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After staying in various Melia-Resorts in the Caribbian, this was our first stay at a Gran Melia in Spain. It was much more than expected. Great location on the sunny side of Tenerife, quiet and...
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My partner and I stayed here for a week at the end of August. We booked direct, had a red level room with the half board luxury package and spent pretty much all our time in the exclusive part of the...
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I was able to relax completely during my 5 night stay at this hotel.
This 'hotel' is an exclusive part of a larger resort with a separate breakfast/lunch/free happy hour (6-7pm) restaurant with a...
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Since every review on here seems to be banging on about red level I thought I'd leave an alternative review! Great hotel and the reception and pools are stunning. Normal deluxe room is lovely and we...
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Staff all know your name and say hello, breakfast is amazing. Staff are extremely helpful and always around proactively attending to anything to will make your stay more enjoyable / relaxing...
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The Red Level area is a world away from the main part of the hotel. It is quiet, with plenty of sun loungers and smoothies and fruit brought round to the beds throughout the day. They also have free...
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Returned from a 5-night stay celebrating an anniversary. We opted to do the red level and stayed in one of the 6 garden villas. Outstanding, beautiful, spacious accommodations. We were very pleased...
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We spent a week at the red level part of the hotel. It was just great. Car will be parked "by your own butler". Service is excellent.
Only negative point is the "Bali Bed" which has to be reseved...
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I spent a week in July with the family (Wife and 2 kids aged nearly 3 and 1) at Red Level Families Gran Melia resort. We stayed on a full board package (no drinks) and stayed in a one bedroom Overall...
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We stayed 3 nights at the red level at Gran Melia Palacio de Isora, in full-bard accommodation. The overall service was excellent: great choice of fine food (of remarkable high quality for a resort...
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We stayed at Red Level part of the hotel, which is a very exclusive, adult only area. Everything has been perfect from our arrival since departure. Employees were extremely professional und friendly...
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Just returned from a 10 day stay, half board at the red level.
We were in room 4080 overlooking the carp pool which was well located and quiet, limited sea view but don't think many rooms get...
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Great hotel fabulous friendly staff from the time you arrive to the time you leave. Great location can walk to a few nice restaurants. Loved sunset at the bar during happy hour. Spa is the best...
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Me and four of my friends stayed in the Adults only section of the resort. It was Perfect!
Staff always kind and willing to assist. very clean. big and comfortable rooms.
I recommend to anyone...
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I have a moto in life
Live Like A Millionaire Don't Die One and for the week that we spent at this establishment we treated like one. Amazing service, friendly and courteous staff. We just had a...
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Booked last minute here having stayed at R L Sky (Barca) and grand fenix (Madrid)
I won't give a briefing on the numerous facilities as there are many and the web page gives info.
But Red Level area...
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This is the best resort hotel in Spain, we stay at this hotel for the third time! Very large and beautiful hotel area, large and beautiful swimming pools, large stylish beautiful rooms with terraces...
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Anyone that has read my reviews will know they're fairly lengthy, but I try to cover all aspects. To give a very short summary though: Amazing service, lovely hotel, relaxing and worth every penny...
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Just came back from an amazing stay at the Red Level of this property. We wanted a relaxing break from work in an adults-only environment, and that's exactly what we got. Great room (albeit it a bit...
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My wife and I recently returned from our second stay at this hotel. We again chose the Red Level Adults only section. From our initial welcome by Mario Slimane (the Reception Manager) to our farewell...
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Amazing place! Everything about it was mind blowing!
Of special mention, Marie the customer relations lady in red! She is Swiss. She fussed over everyone!! Loved her!! Rocco in the restaurant buffet...
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Feel a little mixed about our experience, it is a nice hotel but not really on par with other 5* resorts we have stayed in. The staff at the Red Level lounge were superb and really helpful but the...
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This was our second visit to Gran Melia - Red Level, Adults Only, and we were worried it wouldn't be as good as we remembered but it was. The staff in Red Level are great, nothing is too much...
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I spent a week here with my wife on a babymoon and couldn't believe how incredible the facilities and all the staff were.
From the moment we booked the hotel to the minute we left, the team at the...
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So pleased we picked this hotel to spend our 35th wedding anniversary. There is a very warm and friendly atmosphere from the moment you walk into the beautifully scented reception area. The staff are...
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I have been to the Gran Melia Palacio twice prior to this, but have not stayed in the Red Level.
This was an amazingly relaxing stay with the hotel staff not being able to do enough for you. So...
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Finest hotel/resort I've ever been too and wasn't too costly. The pools, service, spa and nighttime activities were fantastic. Additionally, each restaurant at the resort had amazing food. I give a...
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I have been lucky enough to stay here a number of times. Putting it simply, the hotel is beautiful and the staff at the Red Level are brilliant.
Thanks to Jose, Daniel and Irene who were so helpful...
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My friend and myself booked this for a girlie holiday, we stayed 7 nights. On arrival the hotel is beautiful, we arrived about 11.30 am but our room wouldn't be ready until 3pm. goodness knows why...
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If we believe the old adage "you get what you pay for' then this should have been a fantastic holiday. 10 Days at a cost of Euro 6,000 for the room, food and drink for 2 people.
How very wrong we...
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This was our first time in Red Level and indeed our first visit to a Gran Melia hotel.
The whole hotel is stunning, but the 'Red Level' part adds an extra feel of exclusivity that makes it really...
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This review is months delayed, but months later we are still talking about our stay at the Red Level Gran Melia. We stayed at the Red Level back in December for our honeymoon and couldn't have been...
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Property (e.g. pool, gardens etc) was excellent
Staff was excellent (courteous, friendly, responsive)
Food was very good.
Room was very nice with the Clairins in room a pleasant bonus.
We would for...
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We stayed five nights in a very nicely furnished, quiet and well placed front ocean room. The buildings are in balinese-like architecture and the gardens are beautifully arranged and maintained. The...
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We had a wonderful week here and the Red Level staff, especially Esther were so kind and helpful. We would definitely go back next year. We especially loved The Terrace Restaurant (which we went to...
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We travelled in May 2017 as a couple, staying on a bed and breakfast basis in a room described on the website as "Red Level deluxe room frontal ocean view whirlpool bathtub". We had previously stayed...
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This is Melia Hotels at their best and I thought 'outstanding' was the limit.
I have had short stays in The Melia White House London in the past and this is what persuaded me to book this Melia...
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Simply review : I had never a better Hotel. Not the last stay at red Level for sure . Thanks all personal !
Great Location , We had the Room with Large Terrace and WP , i booked directly at the...
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Firstly the hotel is well kept, the staff are great and friendly and the service is good, the room we are in is superb.
We booked the Red Level as it's sold as a Boutique Adults Only Luxury Resort...
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We couldn't fault this hotel... amazing staff - made the holiday really special - we felt very looked after from the moment we arrived (very late but the staff were still just as accommodating)
The...
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We returned to Red Level on 15th December 2016 ready for my 40th Birthday, yet again we had a wonderful stay. Red Level cannot do enough for you, it is one of the best hotels we have stayed in. The...
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We were very happy with update our stay, staff were friendly and helpful. We has a villa with small pool which was ideal for the sort of holiday we wanted, it was peaceful and quiet and our butler...
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This hotel was the best hotel we have stayed in. The food was lovely the staff were friendly, however I wouldn't recommend the Italian restaurant, we found that very disappointing. The hotels main...
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Have just got home from a perfect week at the Gran Melia.
We stayed in the red level and to be honest it's worth paying the extra!
From the second we got out of our airport transfer, a member of...
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Happy to return to Red Level and enjoy a week in a well appointed Garden Villa, so spacious & so comfortable. Such a delight to have your own private heated pool in a lovely garden. Jose the butler...
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I am not an expert on five star hotels but this hotel is something else. The hotel, the staff and the food are of the highest quality. I have every intention to return to this hotel as I enjoyed my...
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We love this place and have visited many times including 3 times in last 5 months. It's our first port of call when going on holiday. The setting is always great, the staff are lovely & very helpful...
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We just returned from our 5th visit to this hotel after a gap of 2 years. It is just as wonderful as ever the staff are amazing and look after you all the time you are their nothing is too much...
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We spent 5 days at the Red Level and could not have been happier. From the arrival to check-out, we were made to feel welcome and special. The club staff is amazing and took care of all of our...
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This is a fantastic hotel with incredible design and water features. The rooms are well laid out and comfortable with extra pillows as an option for a good night's sleep. The food in all the...
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I can not recommend this hotel enough, we had a fantastic four night break from the UK. As soon as we arrived at 7pm in the evening we felt completely relaxed, we were greeted with a glass of cava...
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We have just finished a 9 night stay at RedLevel - we stayed in one of the pool view rooms with large private terrace.
I read a lot of reviews before we came and rather than repeat a lot of what has...
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This Villa comes into its own in the late afternoon and evening... why? Well... you have your own, beautiful swimming pool, it's heated and after 10.30 there isn't anyone around in the...
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Our 9th visit. One or two very minor issue which arent worth mentioning. They constantly look to improve, this is not always apparent unless you continue to visit over a longer period.
I did hear...
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The Res Level service is good. The staff is nice and they are always willing to help you at any time.
The rooms and nice and spacious but you can hear everything from the room next door. And I mean...
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Came here on a mother/daughter break for 4 days and we had a great time. We were staying in the Red Level and the service was extremely good. Our room was very nice and the Clarins toiletries were...
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This was my 2nd stay at Gran Melia Red Level. Last year with my 2 grown up kids and this year with their partners as well.
The red level is an oasis and I can't overstate how wonderfully we were...
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The whole complex (Gran Melia) is impressive, but the Red Level part is just adding a bit of excusivity that is absolutely desired and necessary. The cozy breakfast place, the spacious, relaxing pool...
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Much of our experience on this visit was as good as last time, lovely staff, quiet and relaxing pool and garden areas, beautiful room. But a couple of things weren't quite right. Dinner in La Terrace...
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Redlevel with Gran Melia really means something, certainly the garden villa's with private pool and butler.
We stay here for 9 days and feel like heaven on earth.
Excellent service and welcoming very...
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Red Level is without a doubt a real treat, the staff, without exception, are amazing, the facilities truly fantastic & the whole ambiance is a unique and wonderful experience. All of the restaurants...
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We checked in at Red Level about 11 am so our room wasn't ready yet. We received a complete introduction of the hotel facilities while they offered us a nice glass of cava.
About noon we got our...
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Just returned from a one weeks stay at the Gran Melia Red Level.
We booked through Thompson's directly and have absolutely no complaints regards flights, transport and organisation. On arrival the...
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My wife & I booked the Red level after staying here previously. On our first visit we found the Red level an excellent choice it was a Adult only exclusive area a ' boutique hotel within a hotel...
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We have visited here countless times since the RL opened 9 years ago. A few staff members have remained, most of them now in a more senior position, others have moved to other Melia Hotels/Resorts...
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It is a bit difficult to rate this property, because as the titel says, there is light and shadow. We, my wife, my 2y old daughter and myself had booked for a short 4 days trip a master suite with...
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Lots of the other reviews highlight the service. They're right to. Consistently high quality - probably best I've ever had. The rooms are large - emperor bed with lovely linen, Clarins products...
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We had the front oceanview room with balcony - very nice and with a great view of the ocean and resort. The staff were extremely helpful and went out of their way to make sure everything was taken...
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Stunning hotel, we had a sea facing room with a hot tub on our balcony in the red level at the Me.
Room was a great size, smelt amazing, very modern, extremely comfortable bed and beautiful sea...
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What is wrong with these people moaning about the most ridiculous things. an hour to set a table for breakfast and all the other gripes they have . We have stayed in red level 7 times . For breakfast...
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I have to say the hotel is very clean , all staff very good
The thing that lets this hotel down badly is the service at breakfast waiting a hour for table to be set !! And cleaned and food...
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...to the enjoyment of your holiday here. We didn't know exactly what we had booked and that has cost us (literally, 760 euros). We couldn't stay there so had to pay an upgrade once another was...
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Red level delivers what it promises, a top level service and a perfectly trained staff to make you feel relax and pampered all of the time. Breakfast splendid in a beautiful setting, diner is served...
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You need to be in the Red level to avoid being treated like cattle. But even then, I can't see how this matches Abama in any way apart from the quality of room , which is also very good.
The biggest...
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The main hotel is huge with a number of interconnected buildings and many of the Red Level Rooms are at the end of these buildings. Red Level gives you an exclusivity at a cost but you get a...
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Having stayed at the Palacio twice we decided to upgrade this trip to Red Level and see what all the fuss is about? Firstly, let me tell you that this hotel is fantastic and the (standard?) Palacio...
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We did a four day weekend in Tenerife in February and stayed at the RedLevel hotel. The hotel is the adults only part of the Gran Melia hotel in Isora and is about a 40 minute drive from the airport...
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Another wonderful break, will return!!
Need more music around the pool, nothing too loud, just so it can be heard, and the 'whale' music in La Terrace drove me mad. Minor quibbles, but the resort is...
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We can't fault this place. It is beautifully kept and our sea facing room with a whirlpool bath was extremely comfortable Enjoyed the Red level experience. Staff was wonderful, friendly, attentive...
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The Red level is perhaps not really worth the extra money for the Red level restaurant has a limited menu and its difficult to get a booking when you want it. Tonight there was only one main course...
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From the point of stepping into the main entrance, being whizzed off in a golf trolley to the red level, handed a glass of Cava each we were pampered and treated with such loving care one would never...
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As holidays go, I was not REALLY looking forward to this one! Tenerife, land of chavs, fat birds and tattoos what's to like?
However we needed a quick get away, no long haul AND some sun, in early...
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This is not a cheap hotel but well worth the money. We had an 8 day stay here last week and thought that it was brilliant in every way. The staff could not have been more helpful and efficient...
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I don't normally bother to write reviews but RedLevel is just off the charts. Service was so friendly and helpful by literally everyone we came across. The daily cocktail hour was a fab way to...
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Booked x2 hot stone massages for myself and my husband as we stayed for our first wedding anniversary.
I had a therapist called Carolina (unsure of spelling) I am a massage queen and have had...
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Wife and I stayed here for a week and had a wonderful time. Hotel is probably the nicest i've ever stayed at. Room was lovely and the staff are superb. Ate in the hotel once which was nice - tended...
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If you are thinking about booking the Red Level (and you can accept the explicit price difference) just do it. You will not regret it. This could be the case if you stay at the normal hotel with its...
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This was a fantastic experience. We booked red level and a jacuzzi bath not really knowing what to expect but it was so worth the money and luxury. The Red Level is part of the bigger Gran Melia...
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There is nothing too much to describe our impressions about one week in Gran Melia. Hotel is situated on the ocean shore. it has a large park area surrounding the infinity pool of nice design...
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Went for a short weekend break. Had a fabulous relaxing time. The hotel staff were excellent. The welcome was friendly and set the tone for the visit. Just what was needed before a big week...
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We had a great, relaxing, luxurious experience for a few days during our honeymoon here. The food including the breakfast and the open bar was excellent, the view great and the experience overall...
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My husband and I had the most relaxing break at this hotel over the past seven days. The location is peaceful and although the hotel is huge it feels small and exclusive as it's laid out so very...
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Excellent hotel, excellent service, perfect location.
We booked a junior suite, at "the level" and we received perfect services.
Our ground floor terrace was few steps away from the pool, with...
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Just returned from five days at Red Level and I'm sitting writing this struggling to find a fault. My girlfriend tells me as an alpha male I apparently always have to have something to moan about...
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Just stayed at Red Level for a 4th time. Weather good on the whole - one bad day, otherwise sunny (occasional cloudiness) and warm during the day. Still enjoy staying at the Red Level - great...
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We visited Red Level in January and had a super week. Red Level is cleverly organised so that it feels exclusive, even though it is part of a very large resort hotel. The pool area is very nice, as...
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Where do I begin. For a 5 star establishment I am appalled. Rooms dirty, insects dead and alive, human hairs on the floor, along with pubic hairs in the bathroom, dirty mirrors and invested with...
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From the moment we arrived, the staff couldn't have been more pleasant and helpful. It 's difficult to fault the whole experience, in contrast to a recent Sandals holiday in St Lucia. The room...
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We really enjoyed, we stayed 4 nights and really all was wonderfull. Service is really good, they take care of u well. Location and hotel itself all were great. We will come again. Also views and...
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A top quality resort/hotel. Difficult to fault. Superb all around attention to detail from valet parking to the interiors of room, resort, gardens, pool areas, and bar and restaurants!
Staff...
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We were slightly wary of our first Tenerife holiday as it does have a certain downbeat reputation. However we were heartened by excellent reviews of the Red Level and some good friends' comments...
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We stayed in this "hotel within a hotel" and it was certainly worth it. The whole ambience felt very boutique, yet it was quite nice to have a bigger hotel next door. The staff were absolutely...
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We spent 5 nights over Christmas and being frequent travellers we were looking for something luxurious, somewhere warm not Long Haul.
We opted for Red Level as we wanted the Adults Only choice.
The...
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Well the hotel is good but for me over priced for what you get
Duo restaurant well I've done a review for a restaurant 5 min walk away with we got double the amount of food and I feel better for HALF...
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We stayed for 7 wonderfully relaxing nights in this beautiful hotel in the charming village of Alcala.
We were a little stressed on arrival, due to getting lost after collecting our car from an...
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We had a wonderful break staying in the Red Level at Meliá Isora resort. The butlers were attentive and efficient, the food was excellent and we enjoyed watching beautiful sunsets at happy hour with...
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My wife and I were looking for a nice location to take a short trip with good weather and decided that we should go to the Canary Islands. We had read that Grán Canaria had better beaches, but...
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Second Christmas there...amazing. The staff are great and the 'adults only' area is so peaceful.
The food and restaurants are excellent with outstanding service. RedLevel half board can eat in any...
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We wanted to escape from the freezing cold of "Europe" before having our first baby and stayed for 4 days at Palacio de Isora. The resort is very big and there are different areas for kids and adults...
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stayed in Adult level for 8 nights and had a very relaxing time which is what we wanted.
if you want to keep away from screaming children than Adult is worth the expense but watch they don't give you...
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We stayed Red Level at Gran Melia Palacio Isora for a week from Dec 26th 2016. The room had everything we needed and was comfortable. We used the jacuzzi on the balcony a few times, it was protected...
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Stayed 5 days January. Absolutely 1st class hotel. Seven choices of restaurant- our favourite was Duo - which had fine dining section and tapas - both were first class. Really tasty and beautifully...
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No real problem with the Hotel and Staff were exceptionally helpfull. However Red Level was not what we were lead to believe it was. It cost us a substantal amount more and apart from a few picks and...
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We have just returned from Red Level at Grán Meliá (2nd Jan) after spending Christmas and New Year. This was our 2nd time here and it just felt like home on our return. The staff are always happy to...
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We spent fours days over Christmas in the Red Level part of this resort. Three days of this were on a premium dining half board package.
The adults-only Red Level area is at one end of the resort...
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Amazing hotel, delicious food and incredible staff! Well done Paula you have an incredible team, thank you for making our stay the best EVER! We are planning to book for next year and definitely...
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We stayed in November and had a great holiday. The room was fantastic with a large balcony and wonderful jacuzzi bath, which we used every night. The service around the pool and gardens was...
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Everything from the moment we where welcomed at the entrance until our bags were loaded into our rental car at departure was excellent! Our room had a large furnished terrace with jaccuzzi tub (which...
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This is a very good hotel, and within it the Red Level is outstanding. Some of the dining options elsewhere in the hotel leave something to be desired, especially at times when there are closures of...
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Lovely hotel, fantastic service and attitude of staff, good choice of restaurants with decent cuisine, definitely one to return to. Red level was well worth taking and made a big difference to our...
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I'm a repeat customer, it was my 2nd stay. I had booked the Red Level Service (i.e. adults only) and it was absolutely perfect. Excellent service by the hotel staff, very nice room and a wide choice...
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This is our third trip to the hotel and first to red level and yes it was more expensive but after 24hours I knew why. The good hotel just got better to the point i will want red level the next...
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Staying at the red level is a dream. Personal friendly service is paramount, outgoing staff and superbly maintained property facilities like pools and gardens. Large choice of restaurants is a...
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Booked a last minute holiday flying out on Dec 20th for 7 days. Got a great last minute deal & upgrade inti Red Level of the resort. We've stayed her 6 times now over the pat 5 years & the standards...
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First time to Tenerife in December and to the Gran Melia Red Level. Service at Red Level was amazing. All staff appeared genuinely happy to please. The grounds and pool area in Red Level were...
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it was our first stay in red level .the restaurants the room and all the people of red level was perfect. we think we'll go another time at red level Very nice and beautiful garden.
swiming pools...
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This was our fifth visit, just juniors in comparison to some other regulars! From the moment your step into reception till the day you leave you feel special. Professional attention delivered with a...
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The red level was excellent as always. The restaurants in the rest of the hotel, though generally good are not in the same class as the red level. Altogether an excellent relaxing break in a great...
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we booked an ocean view room with jacuzzi at red level. simply amazing. everything was perfect. room, public areas, gardens, food, swimming pool, facilities... everything. thanks to all the staff for...
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The hotel has spectacular decor, spacious public areas, immaculately tended gardens,4 or 5 pools (incl one so long it is claimed to be the longest in Spain) and a very well-equipped gym and spa. We...
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We loved staying at the red level place so much! Great relaxation! Great stuff! Great food and service! Thank you so much ! The weather is always perfect there! And great ocean access including nice...
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We booked a deluxe partial sea view room via Americam Express who told us that they had been receiving great reviews about Red Level. What a recommendation!
The staff have been incredibly well...
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Overall impressed!
Good things: quality of service, great poolside facilities and superb wifi throughout. Butler service fab. Very handy car parking valet service.
Bad things: overpriced room (went...
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Fantastic hotel for a short weekend. Extremely well looked after by the attentive staff since the moment I arrived. Always happy to see to my needs, arrange dinners, sort small problems etc. Only...
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Staff and general facilities excellent but room very disappointing particularly the bathroom. The shower was a joke in that the hot water took some time to come through so you were either standing...
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Slightly slow check in but otherwise outstanding trip. Great hotel, good amenities, tasty food and stunning location. Tiago in particular was ever friendly and always offered exceptional service...
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Travelled with my siblings , beautiful hotel , with awesome views professional staff . Well appointed room . Spent three nights and our first thoughts were we need to come back with our partners. On...
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My wife and I stayed for a week in Nov, travelling with Thomson on a Full Board Plus basis. Looking for some luxury winter sun. We did not go Red Level.
The hotel looks very impressive with an...
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Second visit to this hotel and once again the staff were fab. In particular Kalinin (Spelling might be wrong) was a fab host around the pool had a nice smile for everyone. Meet up with friends made...
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Staff, room and amenities just great! Outstanding breakfast, the weather was just perfect and the staff was eager to meet our expectations. fantastic holidays in a fantastic island. The beach is just...
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We chose Tenerife because we were looking for a sunny holiday without going too far, given it was only for 1 week. Research led me to Melia and its offerings, though the web proposition made me...
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Considering it's late November and cold, wet and stormy at home, it's wonderful to come here. Tenerife is a really good island to visit especially at this time of year and we've been before. We came...
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This is our 3rd visit to this hotel & most definitely won't be our last.
As soon as you arrive everything is taken care of for you.
The rooms are amazing , nespresso machine , beautiful robes...
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Stayed here last year and decided on Red Level as we prefer the peace and quiet especially by the pool. From the moment we arrived, the staff could not have been more accommodating. The red level has...
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From arrival to departure everything was perfect!
Staff, service, standard of rooms, great relaxed atmosphere, all provided with minimum fuss and maximum results...... well done to all the team!!
I...
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Stayed early november for a week. This is our second stay at the Red Level, and we were absolutely not disappointed. The rooms, the service, the atmosphere is all really good. The pool area is great...
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Stayed at this hotel for 7 days at the beginning of the month. Everything about the red level puts it in on par with some of the best hotels that offer club level access.
Room offered sea view and a...
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We stayed in a deluxe room with partial sea view (room 5055) the room was excellent very large bed, well equipped bath room with excellent Clinique products, the view over the banana plantation was...
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We spent 7 nights in the adults only Red Level. Breakfast served on a lovely terrace. Comfortable double day beds in a lovely garden, sun beds around a serene pool. Our room was on the ground floor...
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We stayed at the Red Level just after Christmas last year. We upgraded from the normal hotel and we were so glad that we did. The customer service we received from all the staff was exceptional...
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We spend 10 wonderful days , the staff is just amazing , always present and available
The hotel is beautiful and the red level services are very large and pleasant. Finally the différents...
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Just returned from a 7 day break at this wonderful hotel. Although the whole hotel is beautiful, if you are seeking absolute peace and are not travelling with children, the Red Level option for...
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Red Level is the only way to stay in this resort. Everything was perfect and we were treated as royalty. The staff were amazing and nothing was too much trouble for them. Will definitely be returning.
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We stayed Red Level and it was definitely worth the price. The happy hour and breakfast alone were worth the Red Level stay. The staff were amazing friendly and helpful. No complaints about our stay...
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This is my second visit, they just cannot do enough for you, service is a very high standard, rooms are immaculate, it is just the perfect hotel if you want to relax. The restaurant food was a...
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This was my first time in Tenerife as we were looking for a Zika free destination and often go to Mexico. It's terrific to also have an excuse to visit a European city for a couple of days (Madrid in...
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The hotel is everything you would expect from a premium adults only holiday if you stay in the Red Level area. I feel these days many hotels have their own version of premium only adult areas but...
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We are frequent travellers to Tenerife and normally stay in the Adeje area in five star hotels. On this occasion we "risked" a change! The Melia is a beautiful hotel a short stroll from a lovely...
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We stayed five nights in a sea view room with a jacuzzi bath on the balcony, it was amazing!!
We booked direct with the hotel, and received a bottle of fizz on our arrival as I had mentioned we were...
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Stayed here for 5 nights to recharge the batteries and was not disappointed.
On arrival, the separate check in area for the red level was a lovely touch and the check in process was easy and hassle...
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This is our 2d time staying in "The Red Level". Service and attention although had been fantastic the 1st time, keeps improving. The difference of price you pay to be in "Red Level" will worth it...
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A short winter sun break in October.
Our flight arrived late and so we checked in late at 10.30pm. The receptionist was very welcoming, checked us in and served complementary drinks whilst our bags...
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We have been fortunate to have visited many excellent hotels around the world on holiday, however Redlevel at Gran Melia beats them all!
We were "wowed " as soon as we arrived when we were offered...
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I've been meaning to write a review about this place since I visited last year.
The Red Level hotel is an exclusive part of the Thomson Sensatori Tenerife resort but if you stay here, you'll be so...
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Everything that's great about red level has already been written by others on this site, so I won't repeat.
Just want to add my 5 stars🌟🌟🌟🌟🌟
Wonderful weeks rest where you get what they...
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A truly fantastic experience to relax and get away from it all. The rooms and facilities are amazing. The service is excellent; nothing is too much trouble. All the staff make you feel very special...
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From the moment you step into the Red level to the moment you depart the staff cannot do enough for you...from saving me a Daily Mail to providing a room for us to shower and change for a late...
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We visited for a week at the end of July at the height of the season and were expecting it to be very busy.
We were checked in very quickly and it soon became apparent that the red level area was a...
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We had a part ocean view room, wonderful view especially at sunrise. The staff always friendly and willing to help make your stay the best. Breakfast was superb and the sundowner drinks is a must...
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Perfect stay from start to finish.
To clarify, we were staying at the Red Level (adult only) section - Reading some of the comments made by some reviewers I think some may have actually stayed at...
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I stayed in the red level (which means no children aloud), the staff amazing the hotel itself is beautiful as well as the grounds. We prefer to just go bed and breakfast the fine dining and the Asian...
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Room was great, cleanliness of hotel was great. Staff were fantastic. Breakfast in red level was all you could want however restaurants in the hotel were not so good, my daughter and I ate out twice...
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I cannot speak highly enough of the hotel and especially the staff. We were made to feel like part of big family, the room was exactly as described and the amenities were top notch,I would definitely...
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Stayed here last year and split our holiday between the main hotel and Red Level. This time we stayed all six nights in Red Level. We asked for a similar room to that which we had the year before...
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This was our fifth visit and it will certainty not be our last - to say we love this place is an understatement. The first couple of visits were to the main part of the hotel and this was good but...
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To summarize the hole Hotel in a few words - Great Hotel, very obliged stuff.
Al the employees try to fulfill all yr requests and most of the time they can.
The hotel areal is spacious - I never...
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This is our third visit to Grand Melia RedLevel @ Palacio de Isora & each year we have met other returning guests & they seem to have a good level of staff continuity all of which which speaks for...
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This was our 2nd visit to this stunning hotel, this time we came with friends who thought it was heaven on earth. Once again the service we received from everyone was first class. Vero did a...
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Loved this place from the moment we arrived. Will definitely be visiting again. Let's hope standards are maintained.
Looks lush, clarins toiletries. Ate at two restaurants, the tepanaki was fab...
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We had a lovely relaxing holiday in this beautiful hotel. The Red Level for adults only was great for a quiet and tranquil rest in beautiful surroundings. The staff in general were excellent and...
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What a wonderful, relaxing, luxurious destination! If you want a special holiday where you are pampered by friendless attentive staff, and your budget isn't too much of a worry, this is the place for...
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So, this place is bizarre. It's like two separate hotels.
We stayed in the red level section. It's about 100 rooms out just under 600 in total and is amazing. Perfect in fact.
Amazing staff...
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The best experience ever. From when I arrived to when I checked out I received a top level service and hospitality. Red level exceeded my expectation and I'm already planning on booking for next...
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We stayed for 14 nights at the RedLevel area. All the staff were very friendly. We especially got to know Rui, Olli and Muhammad from the Liquid Garden. But also Monica, Rebecca, Julio, and Guillerme...
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First visit to this hotel. We were in Red Level & had a full front facing ocean view room on the 4th floor. The room was spacious, clean & serviced twice a day. The balcony had a whirlpool bath tub...
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This was our second visit to this hotel and as you can see from my other reviews I'm normally quite happy with my hotels including this one the first time we stayed.
Let me start by saying this is...
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Wow wow wow..
Where do I begin to describe a place of perfection, paradise and tranquillity all in one. This place is a thing of beauty and luxury in a hidden gem of Tenerife.
I decided to treat...
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We had a very, very good stay at the Gran Melia RedLevel. We booked the week after the school holidays had ended, so the hotel was a bit quieter. The redlevel section of the hotel was very good. The...
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We had an amazing holiday helped by the upgrade to red level,. All the staff were so friendly and efficient there to make your holiday a special experience. We would not hesitate to recommend...
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Stayed here in early September as a couple and we were completely swept off our feet by this hotel.
Check in was a seamless experience, arriving relatively late we were immediately shown to the...
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We spent or baby boom vacation for 10 days in this hotel. We spent 5500 euro for a room with jacuzzi and terrace. We have not slept for one day due to sounds of the elevator, people upstairs and...
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After reading the excellent reviews about red level at the Gran Melia we were very excited to try this for ourselves. In many ways it didn't disappoint - the biggest asset are definitely the staff...
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We stayed at the Red Level Gran Melia in August for a few days and it was the best hotel we stayed at in our vacation around the Canary Islands. The service is great and every little detail is paid...
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The hubs and I are quite spoiled on our annual trip to the Caribbean, and we have stayed at some top-notch resorts. The goal is always a luxe, adults-only setting where we can partake of amazing...
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Booked a last minute deal with Thomson on their Sensatori package. Besides bringing this hotel to our attention and arranging private transfers, we didn't really use any other package offering, in...
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Red Level at Gran Melia. An experience I will return to, as soon as I can. Arrived at the front door by taxi and was sat in a private seating area for Red Level guests, drink in hand and then in a...
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I have just returned from my 6th visit in 3 years. I have also celebrated my birthday at the Red Level for the 2nd year running
Each time I rebook I always wonder whether my forthcoming stay will...
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My wife and I have just returned again this time with our two daughters and son.
This is our 5th visit and I must say it was beautiful. We had the most fabulous room with an amazing view.A massive...
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We had a seaview room with whirlpool.. great sunsets and view to La Gomera inclusive.
We enjoyed the butler service and excellent facilities in the room (Clarins cosmetics, Nespresso coffee...
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This is a lovely hotel with great, eager to please staff. We visited for four nights as an adult family and felt very relaxed very quickly. It is a lovely location with good facilities. Breakfast...
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The rooms are spacious and well appointed with coffee machine as well as tea facilities. TV gives you Bbc, Itv live.Staff are superb helpful and will book your trips and restaurants which gives you...
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Good thing: Red level is good, the service was OK and the waiters are all very kind.
But, every thing is disorganize, waiters come 3 / 4 time for breakfast to ask you the same thing when you have...
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Great hotel, the wife and I were there for honeymoon and enjoyed everything about this property. Mario/Paola and Ronald were great from the front desk. The property was well maintained as we...
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Hullo Paula ! I hope this email / review finds you well ! This has been my 2nd stay and my wife Claire 3rd stay with you this year and we are both due back in sept for a friends birthday ! So we are...
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We visited the hotel at the end of June/beginning of July for our Honeymoon!
We stayed in the Red Level part of the hotel, it was amazing! Complimentary Rosé Champagne on arrival! The staff were so...
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The hotel was faultless from start to finish. It looks fantastic with amazing views and really clean areas. The pools are outstanding and the food was gorgeous. The Red Level butlers were...
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My review is strictly referring to the Red Level area (adults only).
Yes, the hotel is very nice, the rooms are big and very well equipped, the Clarins Spa is worth a visit, small, but useful gym...
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Firs of all, great thanks to all of the hotel team, and a special thanks to the RedLevel stuff! We were really surprised by so green area of the hole hotel Gran Melia Palacio De Isora. We spent our...
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This was our second visit within 9 months. We were welcomed back with a bottle of Cava and some chocolates as a thanks for our loyalty.
The room was excellent again. We chose not to have a balcony...
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Just had a week break at the Red Level, booked to have some peace after a busy few months at work. The hotel were very efficient during the booking process and emailed me directly a couple of time to...
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Having stayed for a week, my girlfriend and I are not looking forward to getting back to cloudy London.
Red level has been amazing. All the perks of the larger hotel next door but in a relaxed...
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Had a great break here hotel is great. The staff cannot do enough for you. Always something nice to eat at the buffet. The restaurants are great. The kids club is amazing for the kids! They had...
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The moment you arrive at this hotel you know you're onto something special! The main entrance exudes grandeur and the staff are incredibly friendly and welcoming,
We stayed in the adults only...
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After viewing and considering all the hotels in Tenerife for our honeymoon, we can't be happier that we eventually picked this hotel!..
Stayed in the Deluxe double room with sea view, and enjoyed...
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Stayed in room 3060 and it had amazing view of pool and sea. The hotel is set in beautiful grounds and is kept immaculate. The surrounding area is part of Guia de Isora coastline and is sponsored by...
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Of all the places that I have ever been, I have never stayed at a more relaxing and comfortable environment. The service was excellent, the amenities were fantastic, the experience was extremely...
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Thank you once again for an exquisite stay ! Fourth visit & we will return !
Yes I agree some maintenance needs to be done to uphold the very high standard but I'm sure this will be undertaken as...
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We first came to this resort four years ago. Now it's begining to show cracks. Food is not as good on the buffet, entertainment not as good, although we paid for red level this tome we received the...
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We decided to book the RedLevel because we know the Melia company, and this experience has left us completely over satisfied!!
The excellence in the service at its majesty, along with the...
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Me and my other half were absolutely amazed by the whole experience at red level. From the moment you arrive the staff really can't do enough for you. They made you feel very special and the drinks...
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We have just returned from a 3 week break at the RL (now in excess of 20 visits!) and we are still impressed by this Ultra Luxury Resort.
Since we first visited the RL about 8/9 years ago the Level...
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We have just returned from the Red Level Gran Melia and WOW what a little gem of a place this is. I would definitely say to stay in the Red Level if A) you prefer adults only for the total relaxing...
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We spent nine days in Alcala Tenerife at the Redlevel Grand Melia (room deluxe see view). It was just perfect. The service and the general ambiance are just great, the food excellent, swimming pools...
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We have never been to this resort or indeed Tenerife, but we shall certainly be returning.
My husband researched where to go and we narrowed it down to two hotels from The Daily Telegraph's best...
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Had the pleasure of visiting Red Level at Gran Melia Palacio.
Amazing facilities, attentive employees, always accommodating and great food & drink.
Sleep, sun, swim, eat, drink...repeat.
Utilise...
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If you after a place to relax in quiet and peaceful surroundings whilst enjoying a luxurious experience, then this is the place for you!
What I think really makes this place truly special is how...
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We are just coming to the end of a lovely wee at GMP staying in the red level section
We had been recommended by quite a few friends in London who had been here before and we can understand why
It...
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We were not expecting anything near as luxurious an experience as we recieved at the Red Level gran Melia Palacio de isora. The accommodation, restaurants (especially The tepanyaki) gardens and pools...
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Our second visit. Truly happy with the service received and the resort's location and amenities. A special thanks to the brilliant staff. A very special thank you to Vero and Lorenzo. They were...
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We have just arrived back to a cold windy and wet uk after ten fantastic days at the melic palace red level . I think the hotel name sums up our experience as you feel like royalty we had a very...
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We have just checked out of our beautiful ocean front Villa at Red Level and are very sad to leave. The villa is beautiful and very well equipped with everything you may need during your stay...
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A frequent traveler and a regular visitor to Melia Whitehouse in London, Palacio de Isora was recommended by Roberto in Guest Services. Where, and how, do I begin to thank him?!
Flight arrived on...
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Excellent. This was our second visit to the Gran Palacio de Isora, which is a little off the beaten track if you want endless entertainment and long sandy beaches. Transfer time is 40 minutes...
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We came here slightly off-season in April. It was hot enough to sunbathe and swim in the outdoor seawater pool. The hotel grounds are stunning with lots of trees and flowers and a variety of outdoor...
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Upgrading to Red Level was the best part of our holiday - a truly personal sevice where the staff remember you and make you feel so special. Our room had a partial ocean and partial garden view with...
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This is one of the best resorts I have visited. The Red Level is a reserved area of this big resort were only adults can have access. This perfect for a romantic holiday with your partner or if you...
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For our 6th time we have returned to another amazing holiday. This time experiencing the Red Level which was another level of experience. It's another hotel within a hotel.
Staff, once again...
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This was our sixth visit to this hotel.We have had differing levels of service. The Red Level is a premium area within a 5 star resort and therefore it should be faultless. To be fair it is on most...
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Stayed for 12 nights in April at the Red Level. Words cannot describe what a beautiful hotel this is. Our room was stunning and so well maintained every day by the wonderful housekeepers. The food...
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Wonderful weeks holiday in this lovely hotel with our 18 month old son. The facilities were fantastic and the staff throughout but particularly at the red level were very helpful. We had a suite...
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Just returned from a four night stay with my boyfriend and absolutely loved it!
Location: about 40 mins from the airport in a taxi. Cost approx €55 euros each way. Make sure you tell them it's the...
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We stayed for ten days at the end of April. The weather was very good and we came home happy overall but even the Garden of Eden was not perfect!
Our garden view room was very comfortable but as...
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Stayed here for 7 nights mid April. Weather perfect, not too hot. On entry to the Red Level reception, there is an air of calm and tranquility. Hotel grounds and pools just lovely, and again lots of...
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Simply the best resort I have stayed in. The hotel rooms, restaurants and facilities are absolutely first class and the location near the lovely village of Alcala is perfect.
But the one thing that...
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Its very hard to fault the Red Level experience at Gran Melia.. we have got back having had a fantastic week stay here last week.. From even before you leave home the level of service is spot on...
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Stayed here last year with my husband, it was incredible. Best food we've ever had in a hotel and the best service. It's really worth every penny it's another level!
Beautiful setting, really...
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We've stayed here at the Red Level for 5 nights in March. It was my wife's 30th Birthday so was a special occasion getaway. We were amazed how a big resort can provide such great attention to every...
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We arrived late so there was a little confusion but it was soon dealt with. Service is good , the hotel is huge with various restaurants and a huge salt water swimming pool which is fantastic. We...
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This is a beautiful hotel with quite outstanding levels of service.
As a result of flight delays, we arrived later than expected; Mario checked us in quickly and efficiently, and we were offered a...
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After reading other reviews on this side of the hotel I decided to go Red Level like others had advised.
As soon as we arrived we felt very welcomed with a glass of cava and a beer for my partner...
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The people made the place, absolutely nothing was too much trouble, they really delivered a luxury experience in a very natural and friendly way. The room was huge, very American in design but high...
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We upgraded to a Garden villa which although expensive is worth it as Red Level is now quite busy. Thoroughly pampered as usual and feeling very relaxed now.
The hotel is busy but we always stay...
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We just came back home after our stay at the Red Level which closed our week in Tenerife. We had very high expectations by reading the reviews and they were all met! The service was very friendly and...
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We went last week for a quick break away, it's a lovey place, we were in the Red level suites, on the 3rd floor, nice room, but never had hot water for 3 days, after speaking with management several...
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We stayed here for a week in March to get a bit of sun and escape the rain the UK. The hotel is located in Alcala which is a very small town located near Los Gigantes. We were upgrade to Red level...
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My wife Eugenia booked our visit to the Red Level as a birthday treat for me, and it was certainly that. The location and hotel itself are fantastic, but what really sets this place apart is the...
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This hotel "ticked all our boxes" and we are pretty fussy. We stayed in the RedLevel section, as we like adult only and it sounded special - not sure how much extra this actually cost us in the end...
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This Hotel is one of the best we have ever stayed in. Our stay was so relaxing, lovely palm trees in the grounds beautiful gardens, birds singing, like a tropical paradise not quite as warm probably...
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Having been lucky enough over the last thirty years to travel the world and stay in many exclusive resorts and hotels . This ranks up there among the best.
The facilities are well laid out and all...
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My husband and I stayed from 3rd to 10th March 2016 and have to say we were so impressed we have rebooked for November. Wonderful setting, stunning grounds and views, rooms very comfortable and...
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As a repeat visitor to this hotel (both Red Level and main hotel) it continues to be at the top of my list for a medium haul, pretty much guaranteed sun, destination. If I didn't think it was...
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Hands down one of the best hotels I've ever stayed at. From the first moment you arrive, the staff's friendliness and warmth and attention to detail makes you feel welcome. The resort is beautiful...
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What can I say , Red Level service is second to non we were made to feel at home from day one . Meal options on H/B Luxury choose restaurants and only pay for drinks , even a la carte . Book with...
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As a hotelier, I have a strong attention to details when it comes to service's quality. This hotel has been excellently outstanding in every aspect of it, starting with the front office team, food...
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Fantastic resort, especially if you are a Red Level resident. No need for a car just chill out at the resort and a short walk into Alcala gives you all the bar and restaurant variety you would care...
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This is an excellent beautifully run hotel. The Red Level is like a hotel within a hotel but you can still utilise the overall resort facilities. Throughout the hotel the staff were absolutely...
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This was my first visit to Red Level at GMP de Isora and I wasn't disappointed. On arriving at the hotel we were greeted with a complimentary glass of cava and a run through of all the services...
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One week stay as a couple in late February looking for some winter sun and high quality exclusive accommodation. Gran Melia red level scored well on all counts.
Room was clean, well appointed and...
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I didn't believe until we arrived and were chilled out that relaxing, luxury and boutique existed in Tenerife - it certainly does, and in a remote location with incredible views which is even better...
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Our second visit this February was even better than our 1st last year . We loved our room on the 4th floor in the Acantilado building with fabulous views of the sea , pools and los gigantes cliffs...
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My stay albeit in the Red Level exclusive section has been lovely start to finish. The hotel is very comfortable, the staff extremely personable and to a man (or Lady) very pleased to help with...
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If you are looking for an adult only hotel in a tranquil area and with excellent service on tap - look no further the Redlevel at Gran Amelia Palacio De Isora is it! From the moment of check in you...
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Great service at check in with Red Level. Alex was especially helpful during our stay. We were very impressed with the choice of restaurants on half board. With Red Level you can eat in all of them...
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We are almost 40-year couple from Finland. We were in this hotel for one week (11-18.2.2016) and we had the best and the most relaxing holiday we´ve ever had. We have never been to Tenerife before...
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We really enjoyed our 4 nights mini break at RedLevel as all the staff, service and hotel facilities are excellent. It was the right choice what we were looking for as we had the choice of many on...
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terrible reception check in, in all the hotels i have been in this was without doubt the worst i have experienced. I ordered breakfast and that took an hour to arrive, even then the order was wrong...
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We were looking for a shorter visit than the usual week long trip, so decided to upgrade ourselves to red level to make up for the shorter visit, and it was worth it.
The service in red level was...
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Palacio de Isora is an extensive, relatively low level (5 floors max in any of the several buildings) development fronting the Atlantic facing West with views of la Gomera. The buildings are of very...
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Visited for 8 nights.
Good points-
Reception
Staff and service
Room
Red level pool area and lounging area
Breakfast and sundown drinks and canapes
General hotel facilities
The lower area red level...
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Great hotel in a wonderful location, spotlessly clean and all areas were superbly maintained, it deserves it's reputation. Nothing was too much trouble for the wonderful smiling staff who made us...
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I have just returned from my third visit in thirteen months so I am not going to list all the great features of this hotel, its obvious I like it!!!!! Previous reviewers have covered everything that...
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The Red Level area is perfect. Our ground level room with hot tub and the beautiful swimming pool opposite our room was just amazing & great to have a swim early each morning before eating more...
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We stayed for 1 week in the RedLevel hotel and absolutely enjoyed our very relaxing vacation in an absoute luxury environment! We would definitely come again if we can afford it.
Here is what we...
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From the moment we arrived we knew that we were going to be in for a real treat! The ten days that followed lived up to that expectation and more. Melia should truly be proud of the team that they...
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Since we discovered the Red Level at Gran Melia Palacio De Isora we have been regulars. We have stayed at all the different levels of rooms available and the villas. The place is beautiful...
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We were fortunate enough to have a room overlooking a pool and the Infinity pool and then on to the ocean so we much enjoyed sitting out on the balcony watching the world go by and listening to the...
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Oh my. What a hotel. My partner and I needed to immediately relax and unwind after leaving work in London for 8 days. We checked into the Red Level for one night only and had a room with a jacuzzi on...
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RedLevel is for adults only.
Breakfast is relaxed with excellent service from the very friendly staff. The hotel facilities are generally very good as indicated in other reviews. And there is a...
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We had a week at the Red Level part of the hotel and thought its was absolutely amazing. Room was second to none, all the staff were so attentive and helpful but in a very descreet way. The...
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We've just arrived back from a seven night holiday at the Gran Melia. We were in a Red Level garden villa and it exceeded our expectations in every way - particularly the level of service which was...
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my wife and I have just returned from ten great days at the Red Level. Whole hotel complex [ie Red Level and Gran Melia ] is in a lovely setting, great views and gardens. Red Level's own swimming...
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Though the Gran Melia Palacio is a typical massive resort, the more private and exclusive Red Level is amazing. The pools and grounds are exquisite, and the staff are friendly, patient, and helpful...
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Visually, this is a very impressive hotel - the interiors in the public areas, pools, rooms, all exude luxury.
All with exception of the buffet food, which is barely at 3* level. Common Melia - a 5...
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We have visited Gran Melia Palacio De Isora on three previous occasions, staying in the main Thomson Sensatori building, however this time thanks to a large flight compensation claim (ironically from...
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Well, what can I say, apart from that was another absolutely awesome stay at Red Level...
Before I delve into the detail... €60 should easily get you from TFS to resort in a taxi. Just make sure...
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Despite of what I am going to say, our stay in Red Level was memorable and we plan to come back.
Employees are are very kind, professional and helpful.
Room was ok in size and decoration, but...
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Stayed in one of the villas, accommodation was fantastic, big and comfortable. Plenty of real estate with our own private heated pool. Inside shower and outside shower and a huge spa bath. The...
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Once again my sister and I returned to Red Level at Gran Melia . Nothing changes in fact I think things improve every year . Met by our lovely butler Jose and given a cool glass of rosado cava while...
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The RedLevel is COMPLETELY worth the extra cost. The rooms are essentially the same, but the private pool with NO kids screaming and yelling, extra comfy chairs, small, secluded lobby, private...
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First things first - When you get to the hotel, do not drive into the huge main entrance as that's for the Gran Melia guests, not Red Level. Go past the main entrance and turn left at the end of the...
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My husband and I stayed at the Red Level (adults only) for two weeks. We arrived on November 2nd 2015. Not a day goes by when I don't think of our amazing holiday and we hope to go back this year...
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We had the most amazing minimoon at Red Level Gran Melia Palacio De Isora, we were treated like royalty from the moment we arrived. Every single member of staff are excellent and deliver amazing...
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This hotel has to be the most wonderful hotel I've ever stayed in! It's truly is a paradise. The staff are wonderful and always willing do help you. They appear to truly love their job! (Which is a...
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We have just spent 4 nights in the Red level .
On arrival we were greeted and sat in reception and offered a drink. Interior design of the whole Red level is
Outstanding. We booked a Full ocean view...
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Great place for a romantic break. Stunning views, very attentive staff, great welcome on arrival, delicious rose cava during happy hour and for breakfast! Your own butler to get your jacuzzi ready...
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Booked one weeks stay at the Red Level (adults only) part of the complex on the back of various excellent reviews and was not disappointed in the hotel at any time.
Arrival was efficient welcoming...
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Just back from a long weekend with my partner the last weekend in November. We had the perfect weekend. The Staff and service were fantastic. There was everything you could possibly need in the...
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Spent two weeks in June with my wife and two daughters. Had a fabulous time and all the staff were amazing. Also returned in October to celebrate our 25th wedding anniversary which again was...
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From start to finish the holiday experience at Red Level Gran Melia exceeded our expectations. Staff offer little extras all day long and add to the feeling of being spoilt.
The hotel and rooms are...
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I was initially a little hesitant to book this hotel as it is so large, which usually puts me off. We booked in to the Red Level which was well worth doing - I have no idea what the service was like...
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Spacious rooms, quality breakfast, very clean, special area just for adults, attentive staff.
Need a car to go to popular areas/beaches.
I recommend trips on the island: Teide, Lolo Park, boating...
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A member of our party has specific dietary needs. This was spelled out to the hotel BEFORE the booking was made. The hotel assured us that they could cater and that there wouldn't be an issue...
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These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinions of either Canarias.com or Tripadvisor LLC
There are no opinions as yet for this hotel.
These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinion of Canarias.com
7/28/2026 5:00:01 PM
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