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Cleanliness
Location Rooms Service Sleep Quality
Value
We have stayed her several times and each time it gets better, the location is excellent very central, perfect for walks and right on the beach only 50 meters, lots of changes this year with complete...
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Clean room and bathroom with nice view of the pool and the sea, good service and food, enough entertainment for everyone. Wellness is payable but Hotel price is not expensive. Friendly staff. Verry...
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Good hotel, great location. Straight onto the sea front. Easy walking distance to either Los Cristianos or Costa Adeje. Ideal for anyone wanting Vernoica's Strip, 5 minute walk away plus other bars...
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Stayed in Hotel Troya for a week. Staff very friendly and most helpful. Great selection of food. Room was clean and new towels every day. Hotel very central and near beach. Have stayed here before...
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First floor room with balcony offering sunshine and some shade.ideally situated midway between Costa Adeje and Los Cristianos offering long walks along the promenade in both directions. You can swim...
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Hotel Troya
This is quite a long report in two sections:
1. Pre-Corona restrictions
2. Post-Corona restrictions
So,
1. When we walked into the Troya we were very impressed with the style layout and...
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The hotel has an ideal location. Close to the beach. Room was very clean, restaurant has wide choice of different meals. Service is good, staff was very polite. The hotel has a good wellness...
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Hotel Troya is placed very close to a nice beach. Cross a small a street and you reach a clean sandy beach with launchers and sun umbrellas for 6 Euro for the day. We had a room in the eight floor...
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This hotel is in an ideal location. Only a few minutes walk to the beach, shops and bars and a great promenade walk to Los Cristianos or Costa Adeje in less than a hour. The Troya is very clean and...
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Was a little apprehensive about booking hotel due to a few noise complaints on these reviews, however, during our stay only one night I heard music around 4am but nothing to stop you from sleeping...
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We stayed here a year ago pre-refurbishment. We checked in early, about midday and were pleased to be welcomed with Cava on the table by reception. Quite often they were still there later and we were...
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We stayed in room 716 it had a great view overlooking the pool and beach . The room was spacious and very comfortable beds . The bathroom was large with a lovely walk in shower.
The pool area was...
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I stayed at Hotel Troya for 4 nights on my own (friends either couldn't afford to come away with me or didn't have the time available).
Anyway, on my transfer to the hotel we passed many other...
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We stayed for 2 weeks from the 18th February until the 3rd March. Very friendly staff, there was a guy on reception called Thomas who was very friendly and helpful and nothing was to much trouble...
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My wife and I stayed here for 5 nights and simply cannot fault it. From the moment you walk in to see quality funky furniture in the foyer, the marble floors and helpful informative reception staff...
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Just back from an enjoyable stay at the Troya Hotel. Excellent location right on the front and walkable to Costa Adeje and Playa de las Americas ( and Los Cristianos in about 30 mins). near lots of...
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Only hotel in the area that charges the same price to park a mobility scooter as a car! Allocated space for scooters a very long way from hotel entrance and caused problems for disabled husband...
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Stayed at this hotel in February 2019(not march). It was lovely and very clean and good food.
The hotel is smart the room was nice if a little small.
Food was good.
Hotel is right opposite the beach...
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Stayed in September as part of a girls weekend. Previous review was removed as the hotel had a revamp apparently. My review was a 'good', everything you'd expect from the hotel. Spanish guest's bias...
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Excellent location
All staff very attentive and friendly and welcoming
Hotel cleanliness is excellent
Plenty of room and space to relax and chill
Restaurant very well managed.tables made available...
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Hi
I and my wife, visited this hotel between 05 to 12 of February, 2020. On arrival, after long and boring flight, we where greeted by professional receptionist Tomas, who from the first minute...
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We recently stayed for a week at half board. The buffet style meal presentation was plentiful and varied. There was enough choice to satisfy everyone in my opinion.
The rooms we found were excellent...
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Excellent hotel could not fault anything food great room great club Alexandra room staff very pleasant could not fault anything bar pool very good would recommend going all inclusive but book it at...
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Spent 7 days at the Troya with my wife and adult daughter.
Overall we had a good time.
Our rooms were a good size clean and comfortable with a supurb shower.
Bedding and towels were changed...
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I’ve just returned home from a weeks holiday my room for single occupancy had a large 6ft bed and lovely few over the swimming pool the food I couldn’t fault as was plenty of choice and it was always...
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We had a nice week with beautiful weather. The hotel was perfect with good food and nice pool and entertainement. The people in the hotel work hard and where very kind. Some rooms missed a trah tray...
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We have been staying together with my wife for a week at Troya Hotel. We have chosren this hotel for celebrating oue wedding anniversary.
Hotel has perfectly met our expectations. Location and...
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We stayed for 10 nights in January.
On the minus side I feel that a 4* hotel should probably be able to allow you to use the room safe for free and not charge €2.50 per night. Also if you want a...
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Stayed at this hotel for a week nice room good food, the only down side was if your expecting a good nights sleep think again as a cross the road there is loud music this goes on until 5.30am not...
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Hotel was so close to the beach, and perfectly situated between Costa Adeje, and Los chritianos so beautiful scenic walks either way from hotel.
Chose this hotel for the spa facilities, which were...
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Lovely location, lovely Hotel having been just refurbished. Food totally let the Hotel down. Being all inclusive, we kept hoping the food would be good later/tomorrow, but no. All inclusive didn't...
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I was a bit concerned having read a number of reviews, particularly about the Reception staff. I found them helpful and polite (if you are) they are busy but will help where they can. Remember...
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We are currently staying here for a 4 night holiday. It's a very nice hotel situated very near the beach, its clean and the pool is nice. Lovely food from the pool snack bar. We have breakfast...
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Food absolutely awful. Scrambled eggs in morning resembled porridge and could not have been cooked properly.
Entertainment was like the worse acts on Britain’s got talent.
Staff at the pool bar...
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Overall not too bad. I liked the sun terrace. We had an Alexandre room but didn't notice much difference from a normal room. We were a bit disappointed with some of the food, some of the meat a bit...
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Stayed at Troya for the Christmas through to 3rd of January For me there is not enough staff in this Hotel there is only one bar open at anytime with the same staff all day be prepared to wait for...
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Stayed here a week in November with the family. We got an upgrade of the room since they didn’t have a doubleroom with an extra bed.
Very nice and fresh pool area. Good service though the waiter at...
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Travelled for 4 nights early Jan. On arrival our superior room was acceptable with a nice bathroom and beach views. To be away fro the Veronicas noise you are on the shaded side of the hotel but that...
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Just spent 4 nights at hotel troya. It’s a decent hotel and well situated. It’s not too far a walk to the centre of las America’s. There are plenty of bars and restaurants near to the hotel and the...
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Stayed at Troya for the Christmas period it see me there is not enough staff in this Hotel there is only 1 bar open at anytime with the same staff all day be prepared to wait for anything pointless...
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Dear hotel troya
After reading many reviews I see similar experiences throughout our holiday.
We stayed for 15 nights across christmas and new year, and we are seriously considering on doing this...
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Good hotel.
I stayed for 4 nights second week in Dec had half board as a solo traveller. Hotel was fairly quiet at that time of year just before the Christmas holidays kicked in, plenty of available...
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Overall a good all inclusive with decent quality food.
Checkin - No issues, we had booked a junior suite standard and upgraded to a terrace suite during checkin (these aren't available to book and...
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We stayed at this Hotel for the 1st time this year for 10 nights from boxing day. The hotel its self is lovely and in a brilliant location, not far from where we normally stay. We decided to go all...
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Had a great room with a sea view ,were met with lovley staff the location was great ,the food was just ok ,the entertainment was a little boring unless you love ballroom dancing,but overall a great...
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We spent a week here in December and had one of the rooms which was on the wrong side of the hotel if you like sun on your balcony .We had no sun at all even though the weather was excellent for most...
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We are currently spending our 3rd new year at this lovely hotel. Location perfect. Staff friendly and food good. Children seem satisfied with the food (although we don’t have to worry about that...
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Arrived on 9th Dec with fractured shoulder after falling outside airport on arrival. Superb empathy snd professionalism displayed by Oscar on duty who arranged check-in , food and taxi plus...
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If you like very loud music at 3 to 4 in the morning,then this is the hotel for you,even better if you have a room with a part sea view.If you like crap food and a dismal room that needs a really...
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Hi returned from the hotel Troya yesterday after staying 7 nights over xmas .I can say I was very pleased with the room which was on a high floor giving a good view .The room was immaculate as was...
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We stayed at hotel troya last December 2018 our room overlooked the car park,We had no sun on the balcony at all.Saying that we very much enjoyed our stay, The hotel is very clean the food good...
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never Ever go to this hotel (hotel troya) it is shocking the staff are so rude and disrespectful and rude you English it’s like they only cater for the Spanish no balls aloud in the pool children...
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After searching for the perfect hotel just before Christmas with our two children the description sounded perfect, how wrong we were!
Upon arriving the reception staff were very rude and had 0...
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Can I start by saying please do not book this hotel if you are travelling with children. This is not a family hotel and is definitely not 4 star!!! If you have booked already either ask to be moved...
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i had read on trip advisor that some rooms can be a bit noisy due to being near the night life,so upon arrival after such a long day traveling I asked the lovely guy behind the desk (Oscar)would it...
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Although the hotel was still finishing a refit ,we had a great holiday . This would be a good place for anyone who cannot get about , simply walk over the road to the beach, plenty of shops bars...
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Stayed here for 2 weeks in November19. Hotel is in a really good location. We overlooked the entertainment. We were half board and I really liked the fact that you could have lunch rather than...
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Stayed 3 nites with my daughter...perfect location. Rooms bright and modern...there was work being done but as we were there over the weekend didnt see any evidence so cant comment on impact...
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Upon arrival at this hotel trying to check in and being told all about half board is not really what you want to hear when all inclusive, but most of the reception staff really do need to improve...
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Firstly the good. The location of the hotel is first rate, situated in the centre of the resort and across from the beach. The staff are also great, attentive and nothing is to much trouble. The...
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Beware! There's NO Internet on the rooms! We're in November 2019 and this hotel doesn't even provide an internet connection on the rooms? Guest are asked to go down to the lobby where they have an...
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We stayed in this hotel for All Saints vacation -coming back there for the forth time. As always we highly valued the great location of the hotel( just across two beaches), the cleanliness of our...
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We've just returned from a week at Hotel Troya and I'm still laughing at the fact this is rated 4 stars. What a joke! My sister-in-law who was travelling with us has written a review below and I...
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My partner and I have just spent a week at the Troya Hotel on a half board basis.
We travelled with Tui and overall our holiday experience was excellent.
Tui had given us advanced warning of the...
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Very good location, near the beach and shops. Small parkplace. Very good food in restaurant, diverse selection of food. Warm water in swimming pool. The room was cleaned every day. Personal of hotel...
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This is truly the worst hotel I've ever stayed at. The reviews on here are relatively conservative.
No First Aid
My sister in law fell over on the property and sliced her toe really bad, it was...
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Just returned back to the UK after staying at Hotel Troya for a week. This hotel has a great location, right opposite the beach with amenities in walking distance. Friendly staff and clean hotel...
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Had a great stay at the Troya hotel. Food was great, were always plenty of choices and the staff were polite and friendly.
Only bugbear was having to queue at the pool bar as the continental guests...
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Nice hotel prefectly located close to beach, restaurants and shopping.
The food is nice, fresh rooms and the hotel made a nice effort decorating for halloween, both interial and foodwise.
The big...
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My husband and I had a great holiday in this amazing island, and luckily we enjoyed every minute of it! We spent 15 days in this really comfortable hotel suggested us by some friends and honestly we...
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We were looking for a nice place to relax and forget about work and stress. We found everything we required and our holiday was perfect! After a week, we returned home with an amazing feeling of...
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We are just finishing a two week break in this hotel. It was across the road from the beach which we liked. Plenty of walking along the promenade to Los Christianos and Costa Adeje. The hotel's food...
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Standard room a bit minimal but clean, and linen often changed. A bit disruptive in hotel at moment due to building works at front, but quiet places to be found and pool operating as normal.
Best...
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Stayed for a week, I will start with compliments as that's the short part. The hotel rooms are clean, cleaners do a fantastic job. The food is lovely can't knock that at all, also location wise you...
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We recommend this hotel: excellent location, proximity to the beach, great food (liked the variety and taste). Good music in the evenings. Slight minus: towel change infrequently. A good choice for a...
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Stayed at the troya in late September into October reception was lovely large and spotless our room was on the 3 floor overlooking the lovely decking area overall the room was nice only thing was...
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Enjoyed our stay at the hotel troya in the main. Very clean. Great beachside location. We weren't staying all inclusive so can't comment on that aspect of it . I'm glad we weren't as there is so much...
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Lets start with the good, position is excellent oposite the beach and in the middle of things. I give it 3 stars because i'd expect a small fridge in the room in a hot country as standard the...
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I give a rating of 4 out of 5. It is because of whether I have a reserve. Beach directly in front of the hotel, sea view from the hotel. Nice evening programs, great service in the restaurant and...
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Not 4* but a nice hotel with nice sandy beaches on the doorstep across a quiet road. €6 each for sun loungers all day. Can go for lunch and return. Beach vendors patrol frequently. Clean, free...
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This hotel is spotlessly clean and has a good variety of food which is of high quality.
Helpful and friendly staff. The receptionists were particularly helpful when required.
The location was central...
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This was my 2nd visit to hotel troya and i was not dissapointed staff friendly and welcoming, great food spacious room me and my husband could not find fault the only thing that i did find unusual...
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After reading some very mixed reviews we were sceptical about our visit to the hotel troya... We stayed for 7 days all inclusive good variety of drinks, food is very hit and miss and not a fantastic...
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Don't even know where to start - it's a great location other than that it's awful.
Staff:
Staff are very very rude and unhelpful, they have no time for you especially if you've paid for all...
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We have just go back from a holiday in Tenerife.
We stayed at the hotel Troy, my wife received a phone call from TUI a week or so before we went telling us there was a shop being refurbished at the...
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My friends and I have just returned from a week trip all inclusive at this hotel and would really recommend!
The rooms were large, fresh and clean with a recently renovated bathroom, which was...
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We booked this hotel without looking at any reviews first but then were slightly worried when we realised there were building works being carried out close by. However, we thought the Hotel was...
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The best thing about this hotel is the location opposite the beach, however it is located very near to Veronicas (the party strip) which goes on until 4.00 am and is very loud, not good if you are a...
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Just recently returned from a 2 week stay at this hotel. On first impressions the hotel is beautiful with a spacious reception area. The reception staff were very friendly which was needed after a...
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Arrived on the afternoon of Tue 24 Sept for a 1 week stay. Checked in but told to wait in reception as room not ready. We’d been travelling since 3am and just wanted to get settled in. Finally got...
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The hotel had been ok during the first couple of days of our stay however, we booked with Thomas cook and when they sadly collapsed the guests also suffered. The hotel told us that we had to pay for...
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This establishment refuses to honour contracts made for guests to stay there.
If you want to risk being kicked out of your hotel with just a few hours notice unless you pay them hundreds of euros...
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kicked myself and my wife out due to the Thomas Cook issues. both ATOL and CAA confirmed they would get paid, they even sent an email to the hotel confirming this. The hotel demanded full payment...
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We were travelling with a 1.5y old baby and were told to leave or pay 1.200€ to stay untill Friday. We didn’t want to pay so we were kicked out because of the Thomas Cook thing. The stuff was sassy...
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Stayed here for a long weekend with the girls, celebrating a Birthday. We had three rooms each sharing two on an AI basis. We had been upgraded to Alexandra rooms, as Jet2 offered us a change, with...
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I stayed at this hotel for a week and it’s one of the nicest hotels I have ever been to! I’d take no mind of the bad reviews. I had seen some before leaving and headed on my holiday feeling stressed...
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This was the 7th time my husband and I have stayed at this hotel. Our stay was just as enjoyable as all the years before. Friendly staff right from the cleaners, restaurant staff & reception. We were...
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Me & My Wife have just returned from a weeks holiday in Tenerife we stayed at this hotel and were very disappointed from the start first there was a problem with the electronic door key which meant...
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I would like to highlight that this is my first ever review on this site as I never really write them but this time I feel obliged to warn others about some of the bad parts about this hotel and...
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We were spending 2 weeks in pdla,first week in 3* hotel and second in Troya in their best room,panoramic room.Is it worth the extra money ? I don't think so,room is very nice and spacious but for the...
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We visited as a couple hoping for a luxury holiday. Instead we got a basic, dirty room, rubbish food and a building site. TUIs website is also very misleading with the photos online. We would never...
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i have got a very clean and nice room with a sealook
food was very good and enough differences
personel very polite and helpfull
i will come back soon
the pool was very clean
entertainment was...
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Stayed at the hotel Troya between the 4th to the 11th September.
Before coming I checked the reviews on here and saw a lot of mixed reviews so was very sceptical of going as had paid a lot of...
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Firstly I was sceptical about the works being done outside the hotel, upon arriving at the hotel the works out front was slightly off putting. Once inside the hotel I was pleasantly surprised looked...
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Good hotel in great location under going renovations while we where there. Would definitely go back. Nice pool area and good quality food staff very good took care of my wife who has a gluten allergy.
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Lovely hotel, decorated beautifully. Rooms (302) good size, view from balcony, limited sea view but view of pool and entertainment stage, great when having early night and able to watch shows which...
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Very nice and professional stuff, excellent food, perfect location of the hotel, very nice and clean rooms, overall I was more than satisfied on my staying here. One problem is the music from external
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We stayed here at the end of August and was all inclusive. The room was fine, disappointing that you have to pay €25 for the mini bar. We didn’t buy it as it wasn’t worth it. Food was ok. The lady...
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I will start with the one good point : great location, very close to the beach and many restaurants and shops around.
Spent 7 days here and our towels have only been changed twice,the bed sheets 1...
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Spent 10 days here with my partner, my daughter and two granddaughters, we booked two standard rooms (partial sea view) with Tui. The rooms were tiny, two single beds pushed together plus a bed...
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We are midway through our holiday at Hotel Troya. I was slightly concerned about the building work but apart from it being a bit of an eyesore, it hasn’t really affected our stay. We are staying...
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Upon booking through Booking. Com as we arranged our own flights and got the holiday for half of the price that all holiday agencies were selling it at mindful it was during the UK’s 6 weeks school...
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Nicely located hotel for good access to beach front. Hotel Clean,fresh & relaxed atmosphere. Lots of facilities. Be aware that water is needing to brought if half board. We popped to supermarket for...
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Just returned from a weeks stay. After reading the reviews before going I was a little worried and the concerns I had regarding rooms and food were nothing to worry about. However other issues were a...
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After many years of travelling and staying in many 4star hotels,this has to be no1 for the worst. This was our first European holiday on our own,no kids no grandchildren. We really needed and were...
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This is our fifth time at Troya Hotel, and we can not stress how much we enjoy our stay every time. The rooms (booked as Club Alexander) were spacious, clean and modern. Plus, our 7th floor views...
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Stayed at Hotel Troya for 10 nights and it was lovely. Our room was beautiful with 2 separate balconies overlooking the pool and a big bed that was extremely comfortable and enabled me and my partner...
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So I never post reviews at all but felt very necessary on this one. Just come home today from spending a very long week at Hotel Troya. (Half Board). I’ve read reviews of it being a nice hotel which...
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We arrived later at night and staff were friendly and gave us a bag of food, fruit and drinks to take to the room as we weren’t in time for dinner. Hotel is immaculate and well presented, most of the...
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Just returned after lovely enjoyable week at the Troya!
Great weather and comfortable stay!
Nice room and great facilities,especially pool!
No problem getting sun beds,great location,near beach...
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Good 7-day beach holiday. This is a big hotel offering much in amenities, spa treatment etc.... We enjoyed our stay as everything you'd ever want to do is on your doorstep. Entertainment was good...
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Well - thought I’d place an update on here following our weeks holiday 9-16 July 2019!! We were disappointed with “commercial” building work being carried out VERY close to hotel (we believe part of...
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We checked in late in the evening. We were given a complimentary bag with food and soft drinks as we were too late for the evening meal.
Hotel staff from day one were exceptional, all very meticulous...
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We was a bit worried about staying as heard there was building works going on but when we got there there was none going on inside the hotel just outside which didnt bother us. The staff were helpful...
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I was there with family and we were surprised about this hotel in a very good way. Rooms are big and clean and the view is amazing. We had club alexandre rooms. The staff is very friendly. We enjoyed...
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Friendly hotel, from reception staff on check in and throughout our stay. When we stayed it was the last week before it closed for renovation.
Although it was closing until July we didn’t know this...
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My husband and I went to the Hotel Troya last November, the location you couldn't ask for better absolutely brilliant. Some of the people on reception was very rude didn't make us feel welcome. We...
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Stayed here from a Hen holiday in April 2018. Would never stay here again, nothing wrong with the hotel if your in your 70s and a don't make any noise!! Hotel room was nice and bed was comfortable...
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Been for a week all inclusive beginning of March shortly before closing for refurbishment
Hotel was clean and all staff were friendly and polite
Love to go back after refurbishment to see...
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We booked our hotel based on location and previous reviews as we'd stayed at Los Cristianos last year and wanted to explore more of Tenerife. We weren't told the hotel was closing for 3 months the...
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stayed here for the last week in March on a AI deal . Was not aware the hotel was closing on the 1 st of April for 3 months for refurbishment. The staff never told us and no signs displayed to tell...
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This hotel was great, all staff were lovely and always happy to help. The room was spacious with a massive double bed and a modern bathroom. However there was work going on all week outside our...
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just spent ten days at this hotel the good news is that this hotel is closing on the first april for a refit the bad news was we had to spend ten days with poor food the indoor bar was shut so if you...
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Lovely hotel, food excellent, staff friendly.
The only fault is the nightclub locally that starts about midnight and one night it was noisy until 6am.
Close to the beach with access to lovely walks...
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Booked a Junior Suite with sea view, expecting a roomy bedroom with a sitting room and a balcony, according to the hotel website the bedroom should also have a sea view. . What we got was an austere...
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Do you like rooms coverd in grime and blood and smelling like the inside of a gym bag? Then hotel troya will be right up your street. For the rest of us however it is one of the worst dives in...
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We stayed in TroyA staff very helpful we had our room changed as was I bit noisy from other hotel was given room at front with beautiful sea view rooms were clean food was good overall had a...
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Be careful what you wish for. On arrival I was a little underwhelmed as the rooms and facilities were a little tired looking. That said the two men on reception were very helpful throughout stay. I...
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Great Sea front Location. Reception staff very friendly and helpful. Bedroom (433) clean and fresh with a nice sea view.
Restaurant staff pleasant and kept very busy with all the guests with the...
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We have just recently returned from this hotel after staying in room 235. They claim that this hotel is 4 STAR which is absolutely rediculous. We arrived here at approx 10pm on the 7th March with a...
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Stayed at Troya hotel for 2weeks, no way was it anyway near a 4* hotel .
That said the room was ok with a large bathroom, which did need upgrading.no fridge ,the air con didn’t work and ants in the...
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The hotel is situated on the Veronica strip so if you’re unluckily like we was and get a room facing it then be prepared to be kept Awake all night the hotel did move us after 4 nights. We then got...
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Stayed here just for 1 night as I have walked past numerous times and wanted to try it out.
It is a good hotel with good views etc.
Perfect for me and my friend as right next to the veronica strip...
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visited this so called 4 star hotel on 01/03/2019 what a poor holiday where do I start the food was very poor to say the least / bathroom was infested with ants shower head was in a disgusting...
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Winter sun for 10 days, we picked the hotel purely on location ,we had seen on a previous visit too Tenerife and decided when we return too stay at the Troya, we weren't disappointed,
Location...
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Been once to this hotel but would not use it again! food basic! room very nice! air con not even worth having!!!!! i need my air con after diving all day in the heat! i want to cool off! here you can...
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I guess this concerns degree of disability; those who can easily rise from their wheel-
chairs and walk/run considerable distances I don't consider to be disabled at all. Prior to arriving we made...
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Just had a weeks all inclusive holiday here. Food very nice. Situation excellent. Hotel very clean room comfortable.staff very nice and friendly, especially the younger ones. In spite of being near...
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Just stayed at this hotel and had an excellent stay.
Food was good we stayed in a superior room with pool view WI-FI in room was very good.
We had a pool view which over looked Veronica’s the music...
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I believe this hotel is closing for refurbishment. Not before time. Broken tiles around the pool, old tired furniture and a general air of shabbiness.
Food was pleasant and staff in kitchen were...
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Never a 4 star hotel. I don't know who is rating the hotels, but give 4 stars to this one is a misunderstanding. Very dirty in the comun areas and very bad maintenance.
Didn't like as well the...
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Our room was roomy cleaned every day . Nice balcony with sun most of the day . The down side was 46 tv channel but no English sport or news . TV lounge only did European sport. Entertainment...
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We stayed at this hotel for three weeks January/February. We upgraded to the 7th floor, the one that had been modernised, on first impressions it looked fine but when you looked properly the fixtures...
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I am just back from a weeks stay at Troya. I stayed with my partner and one year old. It is a nice hotel, great location, great pool, however I would not be in a rush to go back again. The staff at...
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Staff on reception are lovely, cleaners are lovely, but unless you’re Spanish, a lot of the staff in the restaurant are very rude. Witnessed many other customers being treated with disdain. My family...
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Week in January 2019. Hotel clean, good facilities, nice spa. Extra for safe/fridge. 15€ deposit for pool towels. Don't be late for meals as gurney chefs already on tiding away. Breakfast and lunch...
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A good hotel with good service. My room was big, comfortable and very clean but very average for facilities, expect to pay a lot more to upgrade but hey you only sleep in a bedroom and it was good...
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We recently stayed a week at your hotel. In general the stay was satisfactory and most of the staff members seemed nice. There are always the little details here and there, but I see no reason to...
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The location of this hotel is fantastic cannot be beaten. Beautiful and clean. Rooms are serviced every day. Good variety of food. staff are very friendly. Really good value for money. This was our...
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Great hotel, good location (next to the sea), clean rooms, good food, a little bit loud because of the close night club, Siam shopping center and Siam water park is in the nearby. The hotel has a...
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Fantastic holiday, hotel clean,smart and beautifully presented. Food (breakfast) really enjoyed it. So much choice and staff so helpful. Plenty of sun beds around the pool and great entertainment...
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Came home from this hotel yesterday after being there for ten nights biggest rip off ever the hotel is clean rooms were clean but it’s all about money you have to pay to for everything we paid to...
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Thought I'd write a review as there is a real mixed bunch on here... I have just returned from a week half board at this hotel which I booked last minute via TUI.
The hotel is well located across...
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this hotel is old,run down and in need of a major refurb which is due to begin in May 2019
Most of the staff are friendly(but not all) and if your spanish YOU WILL BE REALLY MADE TO FEEL WELCOME...
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Booked last minute for a few days of sun.
Staff in reception when we arrived were brilliant.
Bit disappointed that you have to pay for a safe and a fridge in a four star hotel.
We have travelled all...
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Really enjoyed our Christmas break at this hotel, we upgraded to Club Alexandre Room, well worth it as it gave us access to spa daily, staff were friendly and helpful, room was cleaned daily to a...
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Having read various reviews I was very sceptical about the hotel. However we are here at the moment staying half board.
The staff on the reception desk are brilliant and always willing to help.
The...
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Spent a week with wife and friends
Location brill went halfboard food normal hotel food with plenty of choice
Room nice cleaned every day but would upgrade room to have larger balcony
Drinks little...
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The Hotel Troya is in a very central location. On the right, you have Costa Adeje, and on the left Playa De Las Américas. Across the road, there is a lovely sandy beach. There is a small supermarket...
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just back after 1 week in hotel troya december 2018,rooms are very basic had to get reception to move us rooms after 2nd day.room was crawling with fleas.had to rent kettle for 15 euro for a week...
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Currently at hotel troya in the pictures room looked really nice when we arrived for our week stay yesterday we went into the room and it looked basic which isn’t really a big deal but after paying...
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the hotel was excellent throughoutour stay. It is a great location opposite the beach and has easy access to both las Americas and Adeje. The staff were pleasant and friendly. Only one person, who...
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Could not complain about anything.
Paid £648.00 per person inc flight all inclusive see view. Superior Riom With Thomsons
Food Loads of choice steaks. Lamb. Many different fish dishes etc etc...
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If you like to stay up all night this hotel will suit you beach club opposite dose not close until between 2-45am and 6am then the beach cleaner starts then. The boom boom of the music is aberslotly...
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being GF i thought it would be difficult on arrival at the restaurant the chef came out and showed me around pointing out what i could have and what i couldnt and said call me out at any time if i...
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Good location however was disappointed initially with the room we were allocated. Complained at reception and were given a much nicer room the next day overlooking pool and sea view.Reception...
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We stayed in the hotel last week. Great location. New to Tenerife so didn't know what to expect. I had read some bad reviews after we booked so was a bit apprehensive. We had nothing to worry...
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Just returned after a week with my wife at this hotel , the entrance to the hotel is very impressive and directly opposite the beach . The staff I can honestly say where very helpful friendly and...
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Nice sized rooms with good facilities and well.kept. Food is good with plenty choice Free WiFi which actually works in the rooms. Can get some noise from Veronicas (the night club area) depending on...
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This was a really nice Hotel. The staff, all the staff were fantastic from The reception to the restaurant to the bar to entertainment and the cleaning staff you could not have wished for better than...
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We found the hotel to be very clean, staff were all very pleasant. The food was typical of a holiday hotel. There was plenty of choice and was replenished regularly. We asked for a high floor, we...
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The Troya is supposedly 4*, not in my book. It is spotlessly clean and the staff are hard working and helpful, only went B&B and the breakfast was wide ranging and nice, albeit the food offered was...
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We emailed our room requests in advance and were very pleased that a) I received a response and b) our requests were granted. Our room was clean and spacious with a lovely view. Plenty of sun...
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Lovely hotel , great location , clean rooms, lots to do locally . Week away and it was lovely . Can’t fault it . People have put about staff being rude I don’t think so atall but we’re all entiltled...
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The room was unclean and had a broken phone and really poor air conditioning. The views however are amazing, but this is spoilt by the loud music from the entertainment blaring out all night, if you...
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had a family holiday end of october 2018 here. this hotel is definitely not a 4 star...
where to start really, while the hotel looked good on the outside.. inside was different...the staff are rude...
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Just got back from staying all inclusive at the hotel Troya October 2018 (recommended by the travel agents) absolutely awful! The staff are rude and don't help at all. The amount of people that...
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My husband and I stayed here in October with another couple, the hotel looks lovely from the outside and the reception area but that is where is ends. We got into our rooms none of us unpacked it...
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Stayed here for 2 weeks the customer service was excellent from the reception staff to household staff we had room 246 brilliant its own terrace with sun beds always cleaned with fresh towels
The...
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We stayed 10 nights in oct.this is not a four star hotel.rooms was very nice.hotel in a good position straight across from the beach.food was terrible for english.reception staff very helpful but the...
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My partner and I stayed for one week in club room with balcony bed and sea view. This room was very made out to be the "best room" in the hotel! Wet linen was left on the balcony bed after rain fall...
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Stayed for two weeks in October 2018. Hotel is well positioned on the front in Playa de las Americas just across the road from the beach. It is close to all amenities but far enough away from the...
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We stayed in October. The room was clean and suitable with daily maid service.Food was fine and plenty of variety to suit all tastes. Ideally situated across from the beach. Pool area was clean and...
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Excellent location right on the beach, close to a lot of bars, shops and restaurants. Nice walk along the beach to somewhere quieter if that’s what you want. Hotel and room was very clean no...
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Have just returned from a week's holiday at Hotel Troya and had an excellent time! Hotel is in a central location on the beach front and there are plenty of shops, bars and restaurants nearby. Hotel...
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We stopped as a couple in this hotel from the 28 sept 2018 for one week on the advise and rateing by tui,upon arriving at destination we found our room was not ready and was still being...
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Although we enjoyed our holiday and it was our second time at the hotel we did have a few problems. The staff were mostly fine, the food was nice but a bit repetitive. The shows were good but the...
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We stayed here for a week from 8th September, the hotel is absolutely lovely , the location is great . The sad thing is that the food is awfull, thankfully we was only half board so ate out everyday...
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Great hotel, good choice of food whether breakfast or evening meals. Plenty of room in the restaurant, plenty of staff. Room clean coffee machine but extra coffee at a cost, no kettle which is...
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I have allready recommended your hotel to my friends who are looking to next year to.book I found your hotel is really good that’s why I’ve had three holiday there it’s close to beech which we...
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Excellent location on the sea front with plenty of bars & restaurants close by. Food very good with plenty of choice. Rooms good all with a side view of the sea. As I have mobility problems the...
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Great hotel, great holiday, friendly/helpful staff, good entertainment!!! Would definitely recommend the hotel...Jet 2 Holidays was a nice smooth service for the entire trip...looking into my next...
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Room was ok but needs better furniture it was outdated also had to pay for a Fridge which looked like old and dented on door.So for a 4 star hotel didn't think this looks good..out on the veranda you...
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A bit late leaving our review. Stayed in August for a week me my huband our two boys age 10 and 4. We were a bit worried about some reviwes, but nothing to worry about lovely hotel very clean ok abit...
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We went to this hotel for the second time. Both my husband and myself are in our 50s. We brought our 3 year old granddaughter. The hotel and rooms were lovely and clean and we really enjoyed it. The...
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Prior to arrival at the hotel, I contacted the hotel to request a room on an upper level away from noise. On arrival we were allocated a room on the first floor directly over the entertainment area...
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The Hotel was quite good,but some staff need customer relations training.The restaurant staff very slow only two people allocated to take drinks order. The same at the bar thus causing long queues...
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We booked two weeks at this hotel and tried half board for first time. Food was delicious with so much choice. The staff were so helpful and friendly. When we arrived there was a mix up with our...
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Had to change room 3 times due to rooms leaking smelling of damp and noisy music! Dirty rooms . Staff so rude and horrible no customer service skills at all !! Pool was nice food was ok . Saw...
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Stayed here with my boyfriend from 18th September - 25th September in room 332. The first impressions of the hotel were really good, with the reception area being very lovely and clean and the pool...
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My partner and myself have just returned from seven nights in this hotel, first impressions was it looked nice from the outside. However we was very mistaken when we checked in and went to our...
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If you're looking for a fairly quiet hotel right near Americas that's good value for money then this is a good shout. Stayed here with 4 mates on our lads holiday. Food and drink were good and so...
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lovely hotel close to pubs, clubs and opposite the beach. pool area was lovely and well maintained and we always got a sunbed although it would have been nice to have a little bit of music playing...
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First impression of the hotel, clean friendly reception staff, had a superior room overlooking the sea and the rooms where clean.
The all inclusive you have to que in single file and only one person...
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Second visit, and overall a very enjoyable time! Stayed 7 nights from 10/09 - 17/09. Room was clean and spacious, well maintained. Mini bar was good value. Breakfast and evening meal enjoyable. Well...
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I have just returned from hotel troya and wanted to write this while everything is still fresh in my mind so...
Excellent parts- Reception and housekeeping staff are friendly and helpful. We were...
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Overall, the hotel is in a good location, just outside of the strip so is ideal for the younger age range. Can walk to most attractions from the hotel. Rooms are spacious, however we upgraded to a...
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Very good hotel. Breakfast and dinner was excellent, great variety of food and the service was excellent as well. All in all we had a very nice stay. Personally I would have preferred a larger room...
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As per previous reviews we stayed half board 8-15 th sept generally OK the dinning room felt a bit chaotic so ate out a few times , pool bar had long queues with less than friendly staff when you got...
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We stayed here from 5th-15th September 2018. Overall our stay was good, however I’ve experienced better.
No way is this hotel a 4* which is why we feel ripped off for what we’ve paid.
The hotel is...
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In few words:
1. Location: 50m from the volcanic sand beach, 15min from south airport.
2. Room: Great view, clean, bathroom is huge, for 25eur you get a full minibar(8different drinks).
3. Services...
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Myself and my boyfriend stayed here for a week in August 2018.
The location is what makes this hotel, 2 minute walk from all the main bars and 30 seconds from the beach.
The main entrance and overall...
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We are currently staying at the Hotel Troya. The hotel itself is nice, the communal areas are always very clean and you can always get a sunbed by the pool. The staff are helpful and location is very...
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I made a comparing with other 2 4* hotels this year. One was in Tenerife north one was in Crete. I came back on this hotel to write a review. The hotel is not amazing but you have everything close...
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I was so surprised on arrival to see exactly how close the beach is. I could actually throw a stone to it, superb!
The room was clean and actually looks like the "brochure" photo. We were Half...
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Lovely hotel , food lovely , rooms clean , staff most very nice , it was my 50th while we were there and my wedding anniversary , both of which we got a bottle of bubbly and made to feel special...
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Troya hotel is placed right next to a beach therefore you don't have to travel a lot to get your daily sunbath.
The room is not very big, definitely smaler then a regular 4*.
Hotel restaurant was...
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We stayed her for 7 nights all inclusive with no issues. The hotel is ideally located across from the beach. Lots of local bars, restaurants and shops. Plenty of sun beds. The pool area was always...
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Stayed at this hotel with my husband and our 6 yr old for 10 nights. Good points of hotel are FOH staff very friendly and helpful. Pool area good and able to get a sunbed at any time of the day a...
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Good hotel. Very nice view from the balcony, near troya beach - 2minutes walk, very good food! The room was cleaned every day and we booked the room for 7 nights. The music was a little loud at night...
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So I visited this hotel with a deaf blind vulnerable adult with mobility issues for a 5 night break.
On arrival the staff were very informative and very helpful. Took our bags to our rooms for us...
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Had 14 nights at this fantastic hotel. Food excellent staff in restaurant superb. Reception staff very helpful and cheerful . Rooms good fresh towels every day. Roof terrace beautiful . Swimming pool...
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Food. Yes bit repetitious but very nice.
Noisy rooms. Never. Very slight noise but you can't come to a place like this and expect total quiet. Nothing what a pair of ear plugs won't sort.
Rooms. Our...
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My husband and I are just home from a 7 night stay in the Troya Hotel. The Troya is in a great position next to the beach. It is about a 10 minute walk to the centre of Playa de las Americas and...
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Good location near to beach. Food was great; food cooked fresh for you, omelettes of your choice & fried eggs and pancakes for breakfast. Evening meal: chicken, pork fish cooked in front of you...
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We were party of 7 (5 adults 2 children in 3 rooms). We Arrived approx 10pm so missed restaurant but they had a bag ready for each room consisting of sandwich, fruit, juice and bottled water which...
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I cannot express how bad our stay has been at the hotel Troya.. and we are still here.. enduring the nightmare and counting down the hours until we can leave. Before I start I just want to make it...
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Me and my partner stayed here for a week from the 29th of July, we didn’t arrive until about 9 o’clock at night and the food was still on which was a good thing.. but when we got to our hotel room...
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My partner, 8 year old son and I, stayed at Hotel Troya for 10 days on a half board basis.
Firstly, I’m not one to moan but just to make parents aware.. I would say this hotel is not good for kids...
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Arrived at hotel around 10.30 pm,obviously kitchen had closed so we're given a bag at a quick check in,which contained sandwhichs,fruit,water and juice,great idea but fruit didn't look the best!!
Got...
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This hotel was better than we expected! The location is great - right on the beach. This is handy because none of the beaches have toilets or any kind of food or drinks service, even when you’ve...
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Myself and my wife stayed here for 5 nights on a half board basis. Food was fine. Room was basic but clean. You had to pay for the room safe, which I thought was poor. You also had to pay for the...
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Overall a 3 star at best . Position of hotel is good . Right beside beach ,close to Veronica’s yet far enough away from the noisy clubs . Receptionist staff where excellent,really nice ,polite and...
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Advertised as 4* but would rate it at 3 tops. Hotel looks presentable from outside all the way up to your room and then as soon as you open your door all you see is basic dated furniture and we had...
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Me and my partner arrived at 6am to the hotel after being severally delayed by TUI. On arrival we were greeted by a very pleasant man at reception who helped use check in. He also gave us a bag...
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The receptionist staff were very friendly and professional and should be proud of their work to give their guests a very good service.
The cleaners did a great job in cleaning our room.
The food was...
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My partner, myself and our 10 year old and 7 year old sons stayed for a week between the 10th and 17th July, and on the whole enjoyed our time here. I was personally glad just to step off a plane...
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We're leaving Hotel Troya today after staying for 5 nights.
It has been great, although I can see why it gets some negative reviews. If you're picky and let little things bother you then this hotel...
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My boyfriend and I visited Hotel Troya for a week, the rooms were cleaned daily but the cleaners knocked on our doors very early and woke us up on some days which wasn’t ideal. We went all inclusive...
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Not only did we not receive any food the Friday that we turned up which was gone midnight but when we went to leave on the next Friday we had to pay €90 for late checkout and that didn’t even include...
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I have just arrived back from a 10 day holiday with my family. Hotel was really good although as stated in previous reviews the food does try to cater for all nationalities but english side of things...
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I have just returned from a 10 day stay at the troya with my boyfriend. I will try write a balanced review pointing out the good and bad.
We just had a standard room however our bathroom was very...
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Myself and my girlfriend stayed in the hotel from the 16th June to the 23rd June.
The hotel room was cleaned daily and to a high standard. Pool and bar areas were also very presentable. Staff were...
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The Hotel Troya was very clean. The reception desk was very helpful. I was on floor 2
looking over to the sea with sun in the afternoon which did not mind also you get a good not sleep to. The was...
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Perfect location , right on the beach and in the middle of everything. great size rooms , we had a lovely sea and pool view from out balcony. food was nice , something there for everyone, maybe a few...
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we are in this hotel
2nd time. rooms are very nice. food in the hotel is excelent. beach is only 100 yards (across the road). we just love it. staff are very friendly. we will come again.we love iy...
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Hey all. Okay this is a quick heads up to counter some of the negatives I had read before getting here.
I am a fussy seasoned traveller and here are my first impressions.
I am on the fourth floor...
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Just returned from a weeks stay at The Troya and what an amazing time! The food was beautiful with plenty of choices! From stirfrys, pastas, steaks, chefs salads etc. The fajita night was by far my...
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Having seen some reviews I was a little apprehensive but I was surprised rooms are clean yes it's close to the strip that didn't bother me .the food in the restaurant was good plenty of selection for...
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Fantastic views, rooms were clean and location fantastic right opposite the beach and amenities! Along the strip of food pubs and clubs and very lively! Highly recommend Siam park for an amazing day...
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I stayed at this hotel at the end of May. My 2 daughters, grandson and myself shared one of the family rooms. The back room didn't have a window so on first glance seemed a bit tired but within a few...
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Hotel is average at a push !!!!!!
Me and my boyfriend stayed here half board from end of june to beginning of july with myself being 6 months pregnant. few positives but more negatives !
Positives...
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Good hotel , staff are friendly and helpful, the rooms are clean and beds are comfy and good view from balcony, (we didn’t really hear anything at night from Veronica’s). The hotels location is...
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I stayed at the hotel end of May / early June this year.
The room was clean, like everything else at the hotel.
The employees in the lobby were very helpful with everything and were able to every...
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Arrived at the hotel around 11:30pm and as we had missed dinner, they provided some sandwiches, fruit and juice for us which was a nice touch. When we went up to our room it was a fair size and the...
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Place was perfect, food was excellent, staff very helpful could not have wished for more. Would definately go back and recommend it to friends, location was brilliant right opposite the beach , pubs...
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a excellent hotel. one of the best that we have stayed in.room was just right beds very comfortable, cleaning staff all ways asked if it was ok to clean room if you were in the room when they came...
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Oh dear were to start about this hotel. Supposed to be a 4*. No way. Extra charge for safe, fridge and beach towel(for which you have to pay 1€ per change for laundry. Bar staff and restaurant staff...
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Good hotel in a good place Off THE ysland with good and Nice personel and good services THE hotel had a complet renovation in THE last years and se stay near THE promenade in playa de las americas...
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A brilliant location. Beach front with some lovely walks. Plenty of shops, bars and cafe culture in locality. Food is excellent. Accommodation was also very good. Nice rooms with nice views. One of...
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This is our sixth stay at Troya. First time in 3 years as we tried other hotels for a change. People complaining about the noise...we are on the 5th floor facing the veronicas and can't hear a thing...
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We spent two weeks at Hotel Troya in May. While its very clean,beds and towels changed as one expects in a 4 star hotel, but room wasn't cleaned properly.No surprise to us as there isn't enough...
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Good bit....across from beach with good location
Bad bits... my first room was noisy, smelly and freezing. I'd paid for a superior room but didn't get anything like what I'd paid for. So I was...
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We came here with three kids for a 2 week stay. When we got our rooms the first thing we see is that they are far from what the pictures show of them. The rooms are very outdated and the beds are...
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Second stay and the troya and will definitely be coming back next year. Staff are very friendly
Rooms and hotel are very clean! Great place to stay! Beach straight across the road. Chillies bar is...
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Hotel opposite nightclubs. If you have pool side rooms the clubs are open until 5am so get no sleep.
Very poor selection of food and most of the food was not hot. The spa is terrible - cold...
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Lovely hotel however need to be in back rooms re noise Veronicas ,food quality excellent , varied each day all staff helpfull ..the nightime entertainment not geared up for English taste only watched...
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On our second day of our holiday here with my 8 year old son. He loves water and always comes with an array of inflatables, normally in the pool from dawn till dusk. Not at the hotel troya however...
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Overall had a great experience, like most read some of the reviews but tbh I take as I find. The room was spacious with a sea view which got the sun at the end of the day which was pleasant, it was...
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Hotel troya is a very nice hotel in a good location, rooms are nice, airy and clean. There is a good choice of food each night, unfortunately when I visited the grill on two different nights twice my...
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This hotel operates a cashless system therefore everything you spend is charged to your room. Restaurant staff miserable and arrogant, they are like praying mantis as soon as you get to your table...
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Having recently visited the Troya Hotel, initially expectations were met, however, as the week progressed our expectations plummeted. The Hotel is in a great location and great for young people...
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This was our 2nd visit to Hotel Troya, (1st, a year ago). Both times with Jet2. On checking in, 9.30pm ish, we went for dinner as it stops @ 9.45. When we got up to the room, on 2nd floor, no...
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Just home from the Hotel Troya Las Americas a week of luxury,we upgraded to a Alexandra bedroom so had the option of the wellness centre when ever we liked,Amazing!!! .food was excellent, waiters...
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Me and my girlfriend stayed here and it’s right next to Veronica strip so weren’t that bad walking to bars and restutrants. We also had the beach right next to it, food was nice, beer not the best...
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We come to Tenerife twice a year, The second time at a Alexandre Hotel but the first time at Hotel Troya. The weather wasn't the best it could have been, with some cloudy and windy days. Lower...
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Hotel was clean . Staff at main reception friendly.room clean every day (Great) however ....bar staff at pool side miserable very grumpy ..every thing seemed to be to much of a bother.bar staff at...
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Returning to the Troya for a third consecutive year, Firstly i cannot understand all the harsh comments on here.
The reception staff are pleasant, helpful and efficient.
Rooms are of a good size...
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A fantastic, comfortable hotel so close to the beach you can hear the waves when you're sitting on the balcony. The food was average hotel fare - nothing spectacularly good or bad and if you're not a...
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We have just come back from a 7 day all inclusive holiday at hotel troya , well what can I say firstly we had a great time , food, room, entertainment, all staff were all excellent , yes there was...
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Hotel very good and opposite the beaches shops, cafes etc.
Rooms good but shower has no safety handle or shelf to put your shampoos etc.
so its slippery etc for elderly guests.
Entertainment is poor...
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We arrived at the hotel about 4pm after an hour's drive around on bus. We were about 9th to be dropped off. We were given a room round the back. Work was going on above us and the noise was terrible...
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you can not spend any cash money in the hotel its all put on your card key, you will get a shock when you check out, for example at dinner they charge 2.5 euro for 1 bottle of water that's 18.5 euro...
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We recently returned from our 5th stay and it was very disappointing. We have returned so many times as recent trips have been good, although we noticed that standards had slipped at our previous...
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My husband and I went to the Troya hotel for 9 days and this is our second visit to this hotel , the hotel has a great location and a very larg modern Reception area , excellent staff and very...
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We booked club Alexandra room and it was room 515 on the 5th floor with side view to the beach. We arrived on Tuesday and had unlimited access to the spa and all inclusive board. Great apart...
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We really enjoyed our stay at Hotel troya. We came as a couple for my 21st birthday and although the majority of guests here are older we still had a great time. They were aware it was my birthday...
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The Hotel has a nice position the front and close to the beach, restaurants and shops.
The Reception area is very large, impressive, and quite modern with a quality feel. The check-in was quite...
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my husband and I went to the troya for 1 week and we were bed and breakfast, which was very nice all the staff at the hotel are very friendly and welcoming we wouldn't hesitate to go back here as the...
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The hotel itself is in ideal position being inbetween Los Christian is and costa adeje. The hotel is very clean and all the staff were very friendly and helpful. There is a nice pool , tennis courts...
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Having been let down with an apartment, Hotel Troya almost a last minute choice. Having walked past many times over the past few years decided to book for our anniversary. Great room on fifth floor...
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Overall a good holiday experience
I visited with my 14 year old son and it had everything around that we needed.
The room was ok although was expecting a little bit more luxurious as it was...
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Before travelling we had read the reviews on here about the hotel and were really concerned... so much so we tried to change our booking for a different hotel. To those still to visit - please don't...
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About The accommodation in Troya Hotel in Tenerife
Very Very small and dirty rooms
The hotel is too noisy in and out and also they charge 3€ per day for the safe in the room!!!
In the reception...
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The hotel is in a great position across from the beach however it has lots of negatives:
- extremely rude staff on reception, in the restaurant and at the inside and outside bar area. No one seems...
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We were robbed. Seems like everyone can access your room. After the robbery none of hotel was helpful which guided us to conclusion that it is quite common there. Well, on one hand no surprise...
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I travelled with my daughter and my elderly mother. Arrived in the afternoon. Checking in took literally minutes the only thing we were informed about was the meal times. Not thinking of anything at...
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Best location in las americas, nice large rooms, by the beach if not on the beach 😂
Breakfast has variety of options, pool side is a bit small but the sunbathing areas are really large. Prices are...
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Third visit to Troya,had great time as always.
Had lovely surprise from management a bottle of cava and plate of biscuits to room.All the staff were very friendly,room cleaned every day with fresh...
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I couldn’t not write a review on this hotel. We were very pleased. The room was clean. The staff were very welcoming and attentive, especially in the restaurant! The hotel has a lovely setting with a...
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Many times in Tenerife previously but first time at Hotel Troya. Allocated room was superior to that on booking and on a high floor as requested with bonus of pool view and a good vista. Room was...
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This is fifth visit in just over four years. We like the hotel for its relaxed atmosphere and spaciousness. For our last three trips, once I'd booked as a package holiday I made a request direct to...
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Following my review in 2014 we decided to try a winter break at this hotel for a week. What a change from our first visit. We walked along the promenade and didn’t get pestered by the touts and...
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This was my first abroad holiday to hotel troya Tenerife. We couldn’t have chosen better. I don’t have anything but praise for hotel troya. We had a room on the 5th floor which was beautiful and...
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My husband & i came here for my birthday hoping for it to be a real nice hotel. When we arrived we checked in and went to our room. The room was bland & basic, no kettle, tea/coffee, our balcony...
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Stayed here at the end of January. Requested a sunny balcony room with a sea view, never got the sunny balcony although most of the balconies have sun. Food was ok most days with some friendly chefs...
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Stayed for a week in March on All inclusive basis. This hotel is supposedly a 4 star but is definitely more like a 3 star. Positives are first impressions, the reception area is lovely and the hotel...
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Stayed in this hotel in January.
Good value for money
Great position for everything
We will stay here again only thing no English tv but won’t let that stop me going again
Stayed for my...
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Stayed for one week.
Positives- great location, very clean rooms, friendly cleaning staff, nice pool area, was there on my birthday and received champagne in my room which was a very nice touch...
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Stayed here 28th Feb-7th March. Great location central to everything. We got the room cleaned everyday and fresh towels daily. You would expect to get free use of a fridge in a 4star hotel but not...
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good size clean room, balcony cosy for 2 persons,
food and variety very good and tasty,entertainment caters for the older customer,a good mix of ameneties caters for a varied age groups,,one concern...
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Room good, buffet food choice and quantity fine for us, entertainment mixed; at least one or two nights of the those on offer would appeal to most guests. Noticed someone previously reviewed the pool...
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We spent a pleasant month at this hotel. The room was very comfortable, beds were changed & new towels every 3rd day.
Always a good choice of food in the restaurant and the staff are very friendly...
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Wouldn't stay here again. We had no tea or coffee facilities in our room, in order to get this we had to upgrade our room. £140 extra and we still had to buy the pods. The room was exactly the same...
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Very disappointed with this hotel after so looking forward to visiting, We arrived 10.30pm on a Sunday evening and checked in fine, Visiting the bar for a quick tipple before bed we were told all...
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Had one week at this hotel with my wife returning to chilly UK on 21 February. We travelled with TUI from Exeter airport.
The TUI representative that met us at Tenerife South Airport didn’t bear...
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Our experience at this hotel was not great. The hotel food was really strange and badly labelled not to mention usually cold other than grilled items. The overall impression was of 'cheap' meats...
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We stayed at Hotel Troya 10-16th Feb, every aspect was better than the reviews I read before going. All the receptionists were very approachable and friendly. The room size was as expected with...
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The hotel is just a minute from Troya beach. The promenade is mostly level, you can watch (or try) surfing or beach volleyball on beaches near the hotel. The hotel is well maintained, our room was...
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This was our 2nd holiday in the Troya. Overall it is a good hotel in an ideal location. Rooms are spacious and the club Alexandre suite is very comfortable with sea views. Food was excellent with...
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Hotel is well placed for beach just 2 / 3 minutes walk where there are the usual beds and sunshades (6 Euros each!). Great promenade but if you are looking for a bar or restaurant in the evening we...
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We have been in Troya with 5 y kid 05.02 - 12.02.18 and chose it as it offered a heated pool. But upon arrival it came out that both pools (kids and adult ones) were cold and heating was not switched...
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Excellently situated 4* Hotel facing the Beach. Well organised, Exceptionally clean, Exceptionally managed.. Multi lingual staff. Staff cannot do enough for you. Had heard it could be troubled by...
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Location was excellent, hotel reception was good - staff very helpful & polite; restaurant good - staff friendly, very hardworking, tables cleared quickly, good choice of food both at breakfast...
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This hotel is not good it is very dated as for the bedroom they are not cleaned properly at any time through your stay our balcony was never cleaned in the week we stayed ... we were all inclusive...
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A good location in Playa las Américas.
Pleasant staff.
Breakfast good.
Plenty of sun beds.
If I went again I would ask for the pool side as we didn’t get any sun on our balcony.
The room was a...
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Very poor customer service and dirty are the main issues at the Troya.
Upon checking in we were told that although we could go to our room that we needed to go back to reception later to collect...
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Stayed here late January for 3 weeks. Hotel very clean and reception staff very helpful. Room was fine with plenty of drawers and hanging space, beds very comfortable. Maids came in every day to...
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I never write long reviews, the majority of my reviews are positive, but this ‘hotel’ is the worst that I have had the unfortunate experience of staying in over the past few year (last year I spend...
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We were very pleased with our room and the position of the hotel, although could sometimes hear the Veronicas disco till about 5 in the morning! The food was okay but quite a lot of pushy guests in...
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Booked this as a late break for some January sun which didn’t disappoint in that department. Firstly was greeted by the male receptionist who we found quite rude and not the most helpful, once we...
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I've just got back from a week with my bf, we had the Alexandre upgrade with jet2. When booking the holiday we only booked half board since we knew we'd eat out most nights anyway. I'll start with...
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Just back from a great week at this hotel. Reception staff really welcoming, bit of a mix up with the room requested, however they offered us a choice of 2 other rooms and gave us the keys to make...
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Stayed in this hotel in November 2017, it is ideally positioned less than 200 yards from the beach. We stayed in Hotel Troya before and decided to revisit it after staying in the sister hotel La...
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We stayed at this hotel for 10 nights at the end of September 2017. Upon arrival the hotel was clean and well presented. Check in was quick, staff were also very friendly and spoke very good English...
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Hotel nice and clean . The rooms need to be refurbished . We had a coffee machine in the room but had to pay 1euro for a pod thought it should have free.hotel don't take cash you've got to us the...
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My husband and I spent a week at this hotel over New Year. The hotel was not too busy whilst we were there which was quite nice.
The kitchen staff work hard, New Years Eve the food was great and a...
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Just returned from a great week stay at the Troya staying on an all inclusive basis, staying in an Alexander room on the sixth floor with partial sea view overlooking the notorious Veronica strip. In...
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We spent a wonderful Christmas here and didn’t have one complaint. Spotless rooms (cleaned on Xmas day which we wasn’t expecting ) , brilliant staff in the dining room, the food was excellent. Even...
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We have just returned from a great week in Costa Adeje. We got a late booking through Jet2 to the Troya and really had a good stay. The hotel was clean and the staff very attentive and polite, they...
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Hotel Troya was a good 4 star as rated by Jet2.com. Why? the Alexandra suite was clean well furnished and serviced by housekeeping. The view was very good and the soundproofing of the hotel was good...
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I have been to several 4* hotels in the canaries but this was the worst. It needs to stop all inclusive or be only that as the mix of different boards doesn't work with the card system in place. Each...
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This is a nice hotel, but would say its a 3 star plus, was disappointed i had to pay for the safe even though its already in the room, this seems to be the norm in a lot off hotels, just to get more...
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We spent a week here with family spanning three generations and it was ideal. The location was a stone throw to the beach and all the hotel facilities made the holiday very comfortable. The only...
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Stayed here in November 2012 which is why we recommended it to friends and went back. Have to say we were disappointed. The service in the restaurant was poor. The staff were miserable all the time...
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we had problems with our room as it had no sun at the balcony. the balcony was ever so small. sea we went to reception. Oscar was very helpful and immediately changed our room and he was very...
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Overall a very good hotel, although right on the doorstep of Veronicas area I did not experience any disturbance and once the patio door was closed no noise. Most nights it was pretty quiet after...
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Had a fantastic week at the troya hotel in Tenerife .on arrival we were met with happy to please reception staff . The room we stopped had a sea view and was very clean and spacious the bed were very...
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Just returned from another happy stay here. Our fourth time.
This is a good hotel situated conveniently for both americas & costa adeje, right across the road from troya beach. Check in was dealt...
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Everybody has a good day! We stayed at this hotel for 9 days. The most important advantage is the location of the hotel "Troy", went out, crossed the road and you are on a magnificent beach with...
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I will start with the negative theres nothing really just little things we went all inclusive and there is not a decent choice cant have bottled water for example, entertainment ok but could improve...
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booked with tui side sea view on arrival told we had a family room .,thought thats nice ...........but how wrong can you be .room 264 overlooking the hotel next door the noise from it was terrible...
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Just had a week in this hotel and we won't be returning! The reception/lounge area looks fine but the rooms are definitely in need of a refurb. Cheap, hard bed. Broken wall lights etc. The...
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Stayed for 11 nights on half board basis - but only ate breakfast here so cant comment on food on an evening - although from what we saw it didnt look very appetising. Our room was on the first...
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I don’t think it’s rated as a 4 star , mainly as the food isn’t so good. Breakfast is ok if you have egg n toast. Dinner at night isn’t a great choice. Mostly fish dishes, had lamb one night but it...
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Stayed for a week all inclusive with my nan & little boy. From the minute we arrived & checked in was a little disappointing no one on reception to help with the luggage.
The room was located on the...
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Hotel troya is situated in an ideal location close to the beach ,bars and shops .The room was situated on the 2nd floor overlooking the entrance which did have a bit of noise from the coaches and...
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I visited the hotel for the second time in the row. Nice rooms kept very clean, the location just across the beach, a great choice of meals, friendly staff. Varied entertainment throughout the day...
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We have stayed at the Troya before and have again enjoyed the hotel amenities and also found all the staff to be polite and helpful, service good. We were upgraded to a very nice large room which was...
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The holiday was to celebrate our 45th wedding anniversary, our choice of hotel was perfect, we had read mixed reviews but needn't have worried, our room was perfect overlooking the pool, plenty of...
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This hotel is well located in the centre we were in room 455 which was at the back and very quiet which we wanted.the reception staff were very efficient and covered all help we needed.The food was...
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Just returned from a week stay at troya. Hotel was amazing the pool was great. Rooms cleaned daily. Lots of entertainment. Right on beach, and weather was amazing 29 degrees for beginning of November...
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We have recently spend half term at Hotel Troya. After reading many many negative review's about this hotel, we were quite concerned about what to expect. However, we were very pleasantly surprised...
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I stayed at this hotel for a week at the beginning of October with 3 girlfriends. We had 2 twin rooms and stayed all inclusive. I have to say for the money we paid it was good value, It really does...
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Me and my family went for 10 days and only got back today. I can only say what I saw which was pleasant staff and a great hotel. The animation team were great. My daughter enjoyed the kids disco with...
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Just returned from our all inclusive holiday and all I can say is that the hotel Troya is definitely not a 4 star, more like a 3 star.
We were put in to what was supposedly a family room but was two...
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The hotel in a good spot right near the beach. Rooms well kept and clean. Our air con, however, wasn’t great. No complaints about the food, very much inline with other hotels. The restaurant was VERY...
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Agree with some comments and not others stayed in refurbed room was so spacious and clean, quality of workmanship in hotel in all areas is poor which makes the hotel feel worse than what it is, as...
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Hotel Troya is a nice hotel in a great location just yards from the beach. However, I can't see how it's got a 4 star rating, 3 star at the most. Rooms are clean and comfortable, food is plentiful...
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This hotel has the rudeset staff I've ever seen. I do t have high expections for hotel abroad as they differ from our star rating.. but manners really needs to be trained to 95% of the staff here...
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Check in slow, room not ready, room was nice though & very clean with lovely views of the beach & ocean. Staff rude every single one of them either ignore you or are just rude to your face if your...
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Could not fault this hotel not 4 star in my opinion I would say closer to 3 star, food was plentiful and very good if you could not find something to eat you must be extremely fussy, this would apply...
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We have just returned from a 5 day stay, great clean hotel very friendly staff. Rooms are cleaned daily and towels changed if needed, rooms are lovely .
We traveled with a 22 month old and had to...
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We have stayed at Hotel Troya for three times now: mid-June 2012, eary-June 2017 and late-September 2017. The location is excellent; very close to the beach and no disturbance from local traffic...
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Spent a wonderful 10 days at Hotel Troya and will definitely return, 10 days was not enough! The hotel was very clean, the rooms were perfect and well maintained: cleaned daily. The food was very...
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Immaculate hotel, friendly staff, beautiful foods, amazing food and lots of choice! Only thing we could fault was the same entertainment near enough every night. Anlso abit disappointed to find that...
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Just got back from our second stay at the Troya. The hotel was lovely bright and airy and very clean with room service everyday. We were half board, the food was excellent with lots of choice for all...
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My partner and I came here with a couple of our friends, we all had the best holiday!
Hotel lovely and clean, staff friendly and helpful!
Standards rooms with balcony we stayed in, before we're...
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My husband and I have just returned from a 2 week stay here. The hotel is very clean, rooms spacious. Staff were all quite friendly, the tall barman is very welcoming. The food was plenty for...
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I am currently on the last day of my hoilday in Tenerife and have stayed at this hotel for the last 7 days, before I came I was checking the reviews and see a good few of them were really bad, so I...
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Me and my girlfriend arrived here on the 13th of September to stay for 10 nights. As we arrived, the reception staff greeted us and although we were early for check in, the room was available and we...
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We travelled with a couple for a 10 night stay and we were not disappointed. I admit after reading some of the reviews we were very unsure of what to expect but were pleasantly surprised!
Sure...
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We didn't originally book this hotel, we arrived at the Isla Bonita hotel to be told it was overbooked so they placed myself and my daughter at the Troya. Couldn't have been happier! Had the best...
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A brilliant stay! Couldn't be more pleased with the hotel and the staff. Will definitely be returning. Appreciated the free Cava that was given as gift from the staff for our 30th wedding...
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My partner and I, as well as 3 other couples stayed here for a week. All of us have been on different holidays and stayed in various rated establishments but we all agreed that this hotel was a 4...
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We went to the troya hotel for a couples holiday. But as it worked out our daughter her partner and our lovely granddaughter were also in las Americas at the same time. So we decided that we would...
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just returned after 10 nights at hotel troya the hotel is lovely more than i can say for the staff just 2 nice guys on reception. restaurant staff very ignorant, cleaners left our room door open...
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First time at this hotel and for the price it was very good. Myself and my wife stayed early August and it was ideally situated with a nice beach right next to the hotel. Food was very nice. Nice...
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Restaurant staff very friendly, really good location, rooms is clean , a lot of space. Very good for a family with child's. We liked everything around during the day and evening. Food was amazing...
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Myself and my partner stayed from 5th sept - 12th September.
Overall, the hotel is okay. Upon arrival we were greeted by a gent on reception who took our bags into the holding room & asked us to go...
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first impressions were OK... at the end of the strip so perfect location for the younger generation.. On arrival we could see the hotel caters for Spanish, German and British.. However, I would say...
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The hotel looks amazing on arrival, but with only 2 staff at reception, check-in and check-out was very slow, especially as the reception staffs English was so poor. Some guests, predominantly...
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It was clear to see by the second day we arrived that all reviews we had previously read were just people being very picky. Not one bad thing to say about this hotel. The only thing would be no...
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Was very apprehensive before travel due to all recent bad reviews . Hotel, rooms, pool area all immaculate.On first morning dining room looked like a bomb site with no clean tables and pots piled...
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We spent 3 nights at the hotal. The staff was really nice and helpful. The rooms and bathrooms were clean . However, the rooms are very small and we didn't have space for our luggage. The location is...
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First off the hotel it's self looks lovely but there is minor building site which didnt bother us at all it wasnt noise at all we didn't even notice it was going on. The room was nice and clean and...
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Good location if you are after bars clubs and restaurants. Hotel has good soundproofing which is needed with the main strip next door which is noisy until 5am+
Problem we found is being so close to...
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Travelled as a couple, all inclusive for 1 week.
After reading the bad reviews of this hotel, I was dreading the holiday. It just proves that you have to experience it yourself to be able to judge...
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Just got back from a week all inclusive with my wife and 6 year old daughter and we had a fantastic holiday. Arrived late on the sunday night checked in and got told to drop the bags in the room and...
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I came back from Hotel Troya a week ago, and I couldn't say this was a 4 star hotel. When we arrived at the hotel we was greeted nicely by reception staff.
We was given all the information for the...
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We've just got back from our honeymoon at this hotel, we arrived 22nd August for 5 nights 6 days at this hotel. Once arrived the receptionist Florin was very helpful and greeted us in such a...
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I recently returned from Hotel Troya and as much as I'd love to go back to Tenerife I will never step foot in that hotel again.
Room -
Good point - Cleaners come round often.
Bad Points - Tiny...
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Stayed at Troya beginning of the month and I cannot fault the place, I was put off by the reviews I had read before going but once arriving I did not come across any of these, the food was lovely...
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My wife and myself stayed at the Troya July 16th for 11 nights. On the arrival we were given a bag f sandwiches drinks and fruit as we arrived after dinner which I thought was good we had never had...
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We have just returned from this hotel on Friday night and we have a very enjoyable holiday. This is our first time staying in Tenerife and we will definitely return. We haven't holidayed in Europe...
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Spent 10 days bed and breakfast.
I had read a lot of reviews before I left for tenderise and they were mixed so I was not sure what to expect.
The hotel was very clean. I fond the reception staff (I...
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This is by far one of the worst hotels I've ever stayed in. The outside looks nice and is very deceiving but once you're in it's so bad in so many ways.
The room itself is tight as they often are...
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We have just returned from a seven day holiday in Tenerife and stayed all inclusive at the hotel Troya. On the whole we were really disappointed with the hotel and it is definitely not a four star...
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Such a deceiving hotel, currently just come back from here this week. The decoration throughout the whole hotel looks classy, the rooms are just bog standard. We were NOT informed of any building...
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We have just returned from tenerife Hotel troya, I was a bit worried as the recent reviews on the hotel were not great! We had a family room which was clean spacious very nice, no problem. Cleaning...
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Lovely clean hotel the rooms were lovely could hear no noise from the Veronica's late at night the glass doors were truly insulated.
The downside was the food choice, there was very little selection...
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Nice hotel on entry, nice friendly staff and because we arrived after the dinner buffet had finished we were give a bag with sandwiches, crisps, fruit and juice which was a pleasant surprise. Room...
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Recently just returned from a 10 day stay at hotel troya with my boyfriend. Stayed in room 549 very lovely with comfy beds and a good size bathroom the room also had...
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Me and my boyfriend spend 10 beautiful days .The food was delicious 😋. Very clean hotel ,the room was cleaned almost every day even if wasn't necessary 😁.Also very close to the beach . Highly...
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We stayed here from 1st July -15th July for two weeks a family of three .half board
We have stayed at many four star hotels now and this one was by far the worst ! We didn't get told much when...
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We have just finished a family holiday at hotel Troya and before we arrived we read so many negative reviews. There was building work going on at the pool bar, but this in now way affected our stay...
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My husband and I booked the Hotel Troya for our "Silver Wedding" Anniversary Celebrations. Our party consisted of ourselves plus Daughter (20 years), her boyfriend (21 years) and Son (aged 19 years...
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We stayed here as a group of 2 couples. Originally we were put off by the negative reviews, mainly regarding the food and also the ongoing works being done in the hotel.
Firstly, it shouldn't be...
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So after reading all the reviews, I was very nervous about coming to this hotel and thought I was going to have the trio from hell, however this trip has been amazing. Alot of these 1 start reviews...
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We booked a junior suite for a week in July. The room had a sea and pool view which was stunning. Even though the hotel is right next to the Veronica's strip, the room was pretty much soundproof. We...
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I would not normally write a review, but I felt the need to show how bad this hotel really is and I would hate people to spend their money on a place which is no where near worth it and to have their...
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BEFORE BOOKING I HAD READ THE MIXED REVIEWS AND DECIDED TO TAKE THE CHANCE AND BOOK ANYWAY AS IT IS IN A GOOD LOCATION AND LOOKED GOOD .....BEING FOUR STAR I THAUGHT IT COULDNT BE THAT BAD...
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First of all the hotel is in an ideal location, right on the beach, the clubs and bars right next door and then more restaurants and bars and the harbour if you walk up the other way. We were first...
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Me and my boyfriend came to this hotel for our first holiday together, upon arrival around 6pm on the 11th July, the young lady behind the desk(didn't catch her name) was very polite, greeted with a...
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Never a 4 star hotel,arrived came back on the 15th July with my wife and 7yr old granddaughter,food was cold and woeful,we ate out every night it was that bad,2.50 for a small bottle of water with...
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Welcome was amazing. Room was adequate apart from the occupants before must have spilt a cup of tea and the stain was still there when we left! Bathrooms need updating and more bar staff would mean...
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Hotel undergoing renovations when we stayed. So lot of noise on our side of the hotel during the day. Restaurant also getting revamp. This explains poor food quality. At night noise from...
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As a family of 4, half board we stayed at this hotel between Sunday 2nd July and Tuesday 11th July 2017.
At first, the hotel seemed promising but by goodness we were wrong! We arrived at 9:45pm and...
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The location of the hotel cannot be faulted 2 minutes from the sea, 5 to 10 minutes from restaurants shops etc. The hotel is clean and well maintained. The staff are helpful and polite. What lets...
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Firstly the hotel is not a four star, I have stopped in four star hotels in various country's and none of them look like this hotel. I would rate it a two star on its way to maybe a three star.
The...
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We were never told about the card system for payments at bar or restaurant and being half board, that could have been very expensive ..On the first day at the pool, I went to bar for 2 cokes and a...
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Where to start! After checking in and collecting our room card from reception we soon found out that the air condition in our room did not work. After complaining to the receptionist we were told...
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We was advised that the pool bar was being refurbished what they did not say was that the hotel was being refurbished in several different areas.
Arrived late on Saturday evening and went down for...
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Recently just arrived back from my holiday to Tenerife where we stopped in Hotel Troya. Before every holiday I go on trip advisor to look at the reviews to help make a decision on where to stay and...
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Stayed here 26th June - 3 July 2017 with myself, my boyfriend and another couple, we did enjoy our holiday but I would not recommend staying in
Hotel Troya.
In terms of the room cleanliness at the...
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Family group myself wife son and girlfriend. Two rooms both appear to have been recently refurbished. Both balconies had sun loungers. Could not fault Hotel or location stayed bed and breakfast so...
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We've just come back from hotel troya went for a week all inclusive. Months ago I emailed the hotel asking for a quiet room, we checked in and stated we'd asked for a quiet room and he said yes...
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Well went to hotel Troya on 18th June 2017 , was greeted with a packed lunch as we missed the evening meal,so went to Maccy d's.
Hotel was nice , only liked one staff member and he was brill small...
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Arrived home last night from a 5 day stay here. Beautiful hotel. Rooms cleaned every day. We were on 6th floor so had good view too. Staff very pleasant if acknowledged. I liked the idea of not...
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If you are interested in a location which is both on the beach and on the strip then this is the best hotel there is! All of the bars are nearby so if you are young and looking for a lively holiday...
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The pool was small however it was never too full throughout the day so you were able to have a dip in the pool during any time of the day.
The food was okay however the hot food wasn't always piping...
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Just returned from a weeks stay at hotel troya in Tenerife. When we arrived we were given a complimentary glass of fresh orange juice while we checked in. We were given a temporary room card to start...
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The best thing about the hotel was the location its perfect, wetha you walk left or right theres bars restaurants beach etc.
The bar/ restaurant next door chillis is reli gd for familys we had our 3...
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This was the second time we stayed in Hotel Troya. De last time was one year ago. This year i was with my sister and mother. She sits in a wheelchair or walks with a rollator. We stayed all...
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Stayed at Hotel Troya 3rd week of June. On arrival we were given a goody bag of two sandwiches and some fruit as we had missed the late service. Left those and went to Mcdonalds instead. The hotel is...
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It was really amazing, with very friendly staff, a lot of events every day, with very tasty kitchen. :) it was wonderful holiday for me and for my girlfriend, i really recommend this hotel for couple...
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Stayed in this hotel for 10 days. Was lovely. Rooms were clean. Lovely staff. There was a couple of days where the cleaner knocked on the door to see if we wanted our room cleaned (didn't put the...
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So we arrived on the 3rd of June, was greeted with a glass of orange juice and check in was less than 5 min. On arrival I was very impressed with the hotel. Definitely stood out from the rest.
Our...
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Just returned from a seven night all inclusive stay at this hotel and overall we really enjoyed our holiday.
The hotel was nice and in a fantastic beach front and central location. It was clean with...
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From the time we spent in the hotel I would rate it a good 7/10, the only downfall was the entertainment was a little poor, and the food wasn't appetising, for me not all bad but my extremely fussy...
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Hotel - overall impression of the hotel is very nice. The only improvement I could suggest is a slight modernisation (which can be said about a lot of hotels). Other than that, the hotel was...
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Overall ok, hotel is old and need refurbishment ( specially bathrooms ).
Girls at the reception are super nice and helpful.
We had breakfast and dinner included, although there was plenty of choices...
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For starters this hotel is no where near a 4 star hotel.
The positives to the hotel are:
The lobby is clean and spacious - and it's about the only large and clean area in the hotel!
Fernando and...
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When we got to the hotel they don't put BANDS on your wrist, it's your key card. Strange we thought, but this is because every time, yes every time you go to the bar they run it through the till and...
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Ignore any severely poor reviews about this hotel not a true representation of what it's really like. Rooms are a good size with a nice bathroom and balcony. The maids were very thorough in cleaning...
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Myself and my fiancée stayed here last week for ten days. We were expecting 4star but it didn't meet our expectations for the money. Pool area needs work. Lots of broken and cracked tiles around and...
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Stayed at this hotel for two weeks bit disappoint at the size of the rooms but apart from that nice hotel beautiful sunbathing areas away from the pool .food was ok but could have been better choice...
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Came here for a week in may/June. When we arrived we got told we had been upgraded free of charge 7th floor. Well they must of had us under the stairs if that was classed as a upgrade. Basic room two...
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Stayed here for a week in May...great hotel, fab food with a huge variety, very clean and super location. Staff were friendly on the whole with the exception of one or two in the restaurant who were...
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We have just returned from May half term holiday. It was our first visit visiting Tenerife. The hotel was very clean spacious and the reception staff were all very helpful and friendly. The rooms...
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The hotel has a good central location on the sea-front, reception staff were friendly and helpful and our Club Alexandre room on the 7th floor had a great sea-view. We were on the side of the hotel...
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Our family spent 9 nights here we booked a junior suite but what we received was terrible for the price we paid, very small room, room very dated and worned out. It was our first time since...
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I returned from an 8 day break on 25th May with my mother who has limited mobility and needs a wheelchair to get around. This was our first time in Playa de la Americas as we usually stay in Costa...
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We've just got back from a week All Inclusive in Hotel Troya. The hotel itself is nice; marble floors, cleaned regularly and good size rooms. The gentleman on reception who wears glasses and a shaved...
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just back from holiday at hotel troya 29/05/2017 first thing i would say is its never a 4 star just pushing a 3 number of issues , our room was on level 1 when ment we would not get to sleep till 1...
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We have just come back from a superb stay at hotel troya for 6 days on a half board basis.
We had a speedy check in service with a smile and was served a cool glass of fruit juice whilst waiting for...
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Went to Hotel Troya late April first time to Tenerife, hotel is excellent food was the best I have had abroad.
Rooms very clean, we were at front over looking sea.
Down fall was the pool area didn't...
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We stayed at this hotel few years ago and since then it was very much improved. The rooms had been refubished. We don't stay in the hotel we tend to spend our time walking or at the beach so can't...
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Very poor. Wants a refurbishment in all areas. One toilet for the whole of the pool area. One bar working for all of the hotel. (We were told that the pool bar would be closed for refurbishment...
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Rooms are very good. Cleaned/towels everyday.
Went for 10days half board.
Very noisy from 10pm - 4am from Veronicas. Doors are soundproofed but can still hear.
Had to pay for use of fridge and...
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absolutely loved this hotel! visited this hotel last june with two of my friends and would definitely return! went all inclusive and was great that you could get a good selection of drinks at the bar...
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We had a "fantastic" stay at the Hotel Troya
My Husband is disabled and staff and everyone were very helpful to me during our stay !
Wonderfully convenient for the Promenade
it is so central to all...
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We have stayed in this hotel several times & it's perfect for us. We love the location, the hotel is clean, the staff are friendly & helpful & the food is good. We wouldn't choose to stay anywhere...
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First of all I would like to say the room was cleaned every day and the cleaners were very good If you like your food don't eat at this hotel for a start if your British the waiters in the restaurant...
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We really enjoyed our stay at Hotel Troya.
Best thing: location - close to bars and beach.
Worst thing: bar closing times.
We were made welcome the moment we arrived. It was past dinner time...
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This is a great hotel to stay at. Good price, excellent location. Right across from the beach, which was great that you could be on the beach and 30 seconds back to the hotel. They also have one of...
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Just got back from a weeks stay at Hotel Troya and I would say it is not a 4* at all.
Let's start with the bad points... The food is terrible. Always cold and repetitive. Not much choice if you're...
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I did like this hotel it was clean a nice pool with garden and lots of sun beds it's set in lovely gardens on the sea front.central to all the restaurants and bars.they have live music in the...
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Just returned from a lovely week at the hotel. Nothing to complain about . Hotel was lovely , fantastic location. Very clean . Staff in the restaurant not very friendly though. Food was ok , plenty...
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Me and my boyfriend stayed at this hotel end of April and I wouldn't call it a 4 star, maybe a 3. We ate out every night because the food wasn't great. The breakfast we just ate anyway, although it...
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Good location but ate out most nights the food was awful staff not very friendly either would not recommend for full board as there are plenty of nice restaurants around the hotel depends on what...
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This was my second visit to the Hotel Troya.....
The moment you step into the Troya
You holiday begins.... Welcome drink easy check in ...
The rooms are more than adequate for holiday...
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Nice hotel on the seafront, access to all local amenities in and around Las Americas. Good food with varied menu to suit all. staff welcoming. just shame about the weather but the wind and rain has...
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Good Points:
The room was excellent, well presented and clean. The location is fantastic as it is close to the bars and beach.
The pool area is kept tidy and you can see the hotel staff cleaning...
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We are coming to the end of a week at this hotel ( 7/5/2017) and can honestly say we've had a great time. We came with Jet 2, all inclusive in club Alexandre room 509. On arrival check in was...
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This review is also a response to Sergio's comments on Lisa's review, we were also at the hotel at the same time, the staff in general were miserable with the exception of 1 blonde female...
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We returned on Sunday from this hotel all inclusive which is definitely not a 4 star more of a 3 star we booked a comfortable family room on arrival it was 3 single beds pushed together not good...
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We were changed to this hotel by Jet2 four days before departure from the adults only genuine 4-star hotel situated down the road in a quieter area. On arrival everything seemed fine but definitely...
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Great location,good staff,could speak English better,comfortable beds,good evening entertainment for kids and adults,beach very close,nice food and drinks,could let to use spa for all...
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Due to an overbooking error, our travel company transferred our holiday to the Hotel Troya at very short notice. Initially, we had reservations due to the hotel's location close to the Veronicas...
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Great place .near to beach
Great for kids
Near to the beach ..great staff all friendly ...room cleaned everydsy fresh towels ....weather lovely ...pool perfect ..grear kids entertai ment ..adult...
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We went during easter holidays to Tenerife for the 1st time (7days).
We booked this 4 star hotel and were in half board meals.
The reception staff nice and efficient. Housekeepers cleaned the room...
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found no fault at all within the hotel everything was what we expected,staff ,location,evening entertainment,although we heard other families complain about noise coming from nightclubs we personally...
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Still here in a junior suite with the wife and 8 & 13 year olds
Don't let the negative comments on here put you off! I would give the hotel Troya a 3+ rating - perfect for a relaxing, comfortable...
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Not a family hotel at all would def never go back. So dissapointed! Children not even allowed a soft ball in the pool. When you have 3 children with you it is very hard to keep them entertained. The...
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The best things about hotel spa /view /drinks.
Not so good
Food luke warm/ not much variation.
Staff some good knowledgeable others not,
not very friendly or happy looking.
You are only able to eat...
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Great location, across the road from a lovely beach and unlimited shops, restaurants and bars within walking distance. Extensive walking facilities along the prom in either direction. Hotel, food...
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this hotel is opposite the troya beach , which is very nice ,cannot believe some of the earlier comments, we found this hotel very friendly, the food was very good plenty of choice of meat fish and...
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I found it difficult to star rate this hotel.
The rooms were a good size, the bed enormous,a lovely big balcony.
Bathroom needed an upgrade. The fittings were old and marked. The food was plentiful...
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the overall holiday was really good, Food was ok and plentyful,hotel was really clean,staff were fantastic. But i felt some of the AI drinks were inferier to the ones people half board recieved...
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We're home from Las Americas a few days. Was in fact our 4th time to this resort, but 1st time to stay in Hotel Troya. We had eyed it out last year so when it came up on Jet2 site, we went for it...
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We've just got back from holiday lastnight. The Hotel Troya is excellent. We went half board for a week. It was our first time there. The room was lovely though it was ment for two and there was...
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Currently staying at Hotel Troya and it's definitely not a 4* hotel, more of a 3* in my opinion. Rooms are ok and cleaned daily, however noise from the bars outside can keep you awake at night, not...
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This hotel is incredibly comfortable with settees and comfy chairs sprinkled generously both inside and outside of the hotel. Our room on floor one was very comfortable and the low bath was very...
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First time to tenerife and this hotel made our visit even better.
Can't fault the staff, very helpful from the moment we got there. Any problems or queries we had throughout the week they dealt...
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Visited here for a week with my mum. The hotel is very close to the beech which is handy as i love a morning stroll along the beech. The hotel reception was a large area and very welcoming. You got a...
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well was pleasantly surprised after some of the reviews this is a true statement have been to lots of hotels bitacora, la siesta, marylanza, conquistador, and much more over the 25 years ever hotel...
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just returned from a wonderful 10 day break, we booked h/b and after reading some of the bad reviews I was expecting to eat out most of the nights but we were a party of 8 and all agreed for the...
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This hotel has a great position right on the beachfront. Slightly out of the way in terms of the nightly entertainment, but it's not a long walk. Although be warned if you do venture out in the...
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This hotel was in the best position just across the road form the beach. The middle of all the action ,bars restaurants ,nightclubs .the pool area very good ,heated pool ,lots of beds , sunshine all...
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We didnt appreciate when booking this hotel that it is in the hub of a busy vibrant town. We asked if we could have a room on the pool side of the hotel as this gets more sun and happily this request...
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So had a cheeky 6 night stay, looked at various hotels and came across Troya. Read reviews and thought give it ago. Check in was easy, however went to our room ( check in 3pm) at 2pm only to find it...
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Just got back from a week out in Tenerife at the Hotel Troya. I know this hotel of old as I used to stay opposite it for many years in a former life. Always wondered what it would be like and have...
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Excellent hotel! I like that it's beachfront view and there's plenty of space around the hotel on the premises to relax outside and hold meetings. The lobby area is quiet and welcoming with...
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Just back from a 3 weeks half board stay in this hotel. Location beside the Beach excellent, stayed on 7th floor with good views and sun most of the day, room and balcony smallish, got a lot of...
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We stayed here for a week in a standard room and although adequate would upgrade next time.
We were half-board and buffet-restaurant food was good but could be better if the plates were warmed up...
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Paid for the upgrade to a club room for access to the spa. Utter luxury. The food and service in this hotel outstrip a lot of the more expensive options in the golden mile. Have returned for the same...
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Just returned from a 5 night all inclusive break with my girlfriend. We had a sea view room which was spotless and the view was great.
The food choice was massive at every meal and it was constantly...
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We stayed here for a week on a half board basis. Check in went smoothly, our room was comfortable and the meals were fine. All food is served on a buffet basis but it perfectly adequate. Just a pity...
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Misses booked hotel the food was alright plenty of variation which is good if your fussy like myself but some of the waiters could do with a lesson with there attitude but there is lots of staff so...
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Just returned from a 10 day break at the 4 star Troya Hotel booked through Thomson's and fully recommend. Great location right in the centre of Playa de las Americas and across from the beach...
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We had a lovely stay at the Troya it is in a very good location. The food was excellent and the staff were all very pleasant and efficient the rooms were very clean and clean towels whenever you...
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Just returned from a two week stay @ Hotel Troya, We booked through Thomsons which I believe have the lower three floors, our room, room 202 was on the second floor was small but adequate (except for...
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Thia is a lovely hotel,with a great location,right on the seafront,and close to bars,clubs,resturants,shops,the room we had was with sea view,and nice and basic,the pool was lovely,plenty of sunbeds...
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We did not realise when we booked our holiday that we had booked a standard room so was disappointed with the room ,we had to complain about the rubber shower mat in the bath ,they came and stuck it...
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This is the typical hotel "Giant" but the excellent organization and the intelligent use of new technologies makes it very effiicient and provides guests with excellent services. The rooms are basic...
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We decided to take a quick short break of one week, normally we go to the Bitacora hotel but there was no suitable availability so after looking around decided to try the Troya.
Its located in a...
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On arrivel to troya first impression was good . Location excellent for all bars and restaurants receptionist a little slow getting keys etc . Expecially the younger lady who seem to not know what...
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Good location, nice modern clean hotel... Food is there down fall! good breakfast! evening meals NOT good!
arrived quite late 9.30pm just in time for evening meal... 30 minutes left! i thought...
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Stayed for a week , last week. Hotel in a good position on the front, staff very helpful, room cleaned to a good standard. Now to the food, an excellent variety of food on offer, hot and cold...
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we had a fantastic time at this hotel reception was excellent plenty of staff &time for every thing you asked.rooms very comfortable/clean & well maintained.the dining was very well organised & food...
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We have just spent two most enjoyable weeks in the Troya Hotel in Playa de las Palmas,
Tenerife. The hotel was very comfortable and clean. Staff were approachable and helpful.
Check in and check out...
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This is the third time we have stayed at this hotel. We found every time great food and very welcoming and helpful staff and the big extra bonus is its so close to the beach and central...
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We stayed at this hotel last week and to be honest it wasn't a plesent stay. 1st the room - my son's bed was a sofa bed and you could feel the springs through it. The food was awful 95% of the time...
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Just came back from a week inn Playa de las Americas. Troya hotel is a lovely hotel, clean and nice. Entertainment for kids as well as adults every day and night. Zumba in the pool, fashionshow how...
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Stayed at this hotel in February for 10 nights fantastic hotel only made better by all off the friendly hard working staff. Enjoyed every minute of my stay. If you have booked this hotel you wont be...
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Just returned from a weeks stay at this hotel. This hotel is in a good location, approximately 300mts from the beach and lovely walkways super market just a 3 minute walk.
Most of the staff are very...
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This hotel is in a great location, just over the road from the beach, and close to shops, bars etc. the public areas and rooms are kept spotless by the hard working staff. Bar and restaurant staff...
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The location of this hotel is stunning.We are here at the moment so feel I have to support this hotel. Our room is lovely and spacious with the most cupboard space I have ever had anywhere. The beds...
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We stayed here for a week at the end of October. Our room was lovely and spacious with towels changed every day if we needed them. We stayed half board and I could not complain about any of the meals...
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Stayed here for a week. Stayed in club alexandre room which was a bit smaller than expected. Smallest balcony i have ever seen with no sun all day. Deffinately not a 4star. Not impressed with...
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Well what a let down you get to the hotel and think wow its lovely ,rooms are clean and large then when you look closer .Safe you have to pay for i thought mine was broke so rang reception no you...
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Hotel it self is 4* but i would say the service and overlook of the hotel is good 3* hotel,food is good but nothing special not for meat lovers like me,not enough sun beds around pool area and very...
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Lovely hotel
Modern, clean with friendly helpful staff to accommodate you. Wide variety of food to select from. Entertainment available in the from bar lounge every evening. Walking distance from...
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We are currently staying at this hotel. I am really really disappointed with the quality or lack of quality of the food. I have been coming to tenerife for over 30 years and this is the worst food I...
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Arrived to a very slow check in. Room more than adequate for weeks stay. Large bathroom and bedroom. Front facing balcony with full sea view but no sun at any part of the day. Food fantastic in the...
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Stayed at the Troya for 2 weeks in early December, having stayed there previously earlier in 2016. We stayed half board on both occasions and had no complaints at all. We thought the quality and...
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Great location by the beach. Nice view over the ocean to see the island of La Gomera.
The hotel is suitabel for all ages. Good varied food. Fantastic spa and wellness.
Our standardroom was a little...
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The Troya is not really suited for the British in my opinion. It had many good points, the room was very clean, the AI drinks were very good, the pool and Spa was very good. However the food was...
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this is my second visit to this hotel and both times I've had an enjoyable holiday.its light and airy reception is manned by informative, polite and multi lingual staff.take the lift to your room...
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Excellent.Lovely room.plenty of space for clothes.bath robes slippers and toiletry fresh towels every day beds made up and rooms cleaned too good evening entertainment only downside was the food will...
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Booked last min break in January hotel was good suitable for all ages entertainment was available but never took advantage of it restaurant has plenty of variety not for us but breakfast was good...
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Without doubt our holiday to Hotel Troya was made extremely enjoyable due to several members of the bar staff. They are excellent at their job, attentive to the customers and very helpful. We would...
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Stayed here 10th of December for 10 days. Check in was very quick and hassel free. Had requested a top floor, pool view and that's exactly what we got. No complaints regarding the room. Plenty space...
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Superb room, With aircondition. Staff was Nice and were hardworking for the visitors, and the Food was excellent.. We enjoyed Our stay at this Hotel, which helped us to enjoy Our holiday to the...
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Arrived a few days before Christmas at around midday, had a lovely welcome from the receptionists + cold glass of orange juice which was unexpected but a very nice touch. We were on the fifth floor...
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just returned from a weeks break over the new year and stayed at the hotel troya after my original booking was changed by my travel agent, I used trip advisor to see what the reviews were like b4 I...
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We stayed at La Gala last year, so knew what to expect, as both hotels are part of the Alexandre chain.
We opted for a Club Alexandre room which is a little larger, with Nespresso coffee maker and...
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Hotel Troya fab two weeks food very good plenty of choice rooms cleaned
every day staff very good plenty of places to walk along seafront.
Hotel pool indoor and out fan nice place to spend...
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We booked an upgrade for a larger room for 3/4 people, what a waste of money. Do not upgrade to a larger room you will be disappointed. Although the hotel staff were understanding they could not...
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Great hotel with very hard working staff, as can be seen during meal times. Some people say the food is repetitive, I did not find this the case. I would go back to this hotel and would recommend to...
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Thoroughly enjoyed our holiday at hotel Troya Food very good, room very clean. Towels changed every day. Cannot complain about anything. Plenty of shops in area of hotel and plenty of entertainment...
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Me and my husband we had a very good stay at this hotel for 1 week.
the room was very simple but clean, with a nice balcony.
the staff is very friendly and helpful, if you want to book any...
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Location ideal for the beach and nearby bars. Food was good quality and always a different choice each day. Room was kept clean by hard working polite cleaning staff. Pool was open each day from...
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location of this hotel cannot be faulted ,straight on the beach and just down from veronicas if thats what you like,as for the hotel itself really couldnt fault it rooms airy and quite roomy we were...
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We stayed at the troya hotel for a week in December. Really good hotel food was good. The thing we liked best was it is so close to the lovely prom lovely walks both ways. We hired the small fridge...
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Lovely clean hotel, could see the sea from the balcony. The spa was lovely. Food was of a good standard and always something different to try. Drinks were a bit expensive in the hotel. Would...
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Positives:
Close to beach
Big pool
Bar
Good rooms
Warm weather
Weather info in reception
Balcony
Big buffet
Big bathroom
Busses come to take you to south airport few times per a day.
Negatives:
Worst...
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Perfect location! Friendly staff! Excellent food! Rooms very clean and comfortable! Odd coffee machine in room, a kettle would be better! All drinks are charged to a card, I though it would be a...
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Quick pleasant check in.Room very nice,towelling robes and slippers along side bathroom with plenty of soap shampooe etc,which were replenished when required.
Beds we had 2 singles and sheets changed...
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Good points.
Good position, decent number of good sunbeds, bedrooms very clean, pleasant reception staff.
Bad points.
Food. Everything was barely warm. Plates were cold so by the time you sat down...
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As soon as we arrived, at 6 pm, we were "welcomed" in a dirty, unprepared room. 4 stele - no fridge in the room, rude receptionists, no wi-fi even if the contract and the reception tells you there is...
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Just returned from an absolutely fabulous 7 night break to terrific Hotel Troya. First time to Tenerife and first impressions of Troya were excellent. Lydia welcomed us at front desk and overall all...
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Just returned from a 10 day half board holiday, we arrived to a lovely welcome from oscar who made up feel very welcome and was given a drink. The first night was very noisy as you could hear the...
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Hotel was lovely. Staff were wonderful and there to help, whatever you needed. Free upgraded room, with a beautiful view. Very close (within walking distance) to Veronica's, the beach, the water park...
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Unfortunately because most of the guest seem to be staying on am all inclusive bases made getting a drink frustrating even though we was paying. Also the drinks on the hotel were overpriced. Apart...
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I went on a hen do this summer with 6 other girls - and it turned into one of the best holidays of my life.
The hotel room we had was huge! It had a bedroom, bathroom, living room and two balconies...
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It doesn't deserve 4 star. Everything was dated, but I don't think it looked any good when it was new. the guests are mostly elderly people.
There is a night club nearby which makes terrible noise...
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We would love to say, the Hotel Troya in Tenerife, was just perfect for our holiday.
From the moment we arrived, for the first time at this hotel, we noticed how friendly it was. Thomas in reception...
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HORRIBLE ! We was staying in Troya hotel for 6 nights, it was a nightmare!
1. Very low quality of food, you pay for 4 stars and you eat everyday the same breakfast, NO vegetables and all products...
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The hotel was clean, with all activities easy assess such as the beach, restaurants esp finding a Caribbean cuisine and bar near by . Staff were very friendly. The food had different choices of...
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A great hotel nicely situated on the border of Las Americas and adeje, it's well set up and looks quite glamorous with a great pool area plus alternative areas with sun loungers galour. The food was...
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nice hotel in a good location. food is reasonable as are the rooms. will definitely visit again. close to the night life but far enough away if you need an early night. very close to a good beach and...
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This is our fourth visit, the previous ones being November 2013, March 2015 and November 2015. The hotel kindly gave us a room in the area requested for each of the last three. I won't disclose our...
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The hotel Troya is perfectly situated on the sea front.We have stayed there twice now and on both occasions found it to be spotlessly clean.The rooms are spacious.It has a good pool area and bar.The...
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Myself and my husband and a friend went to the troya hotel on the 4th Nov 2016 for 2 weeks we had a fantastic holiday,there was no waiting at any of the bars and the staff were always pleasant , the...
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Staying at hotel now. Room525 lovely sea view at no extra cost.a very well run hotel can't fault anything if you booked this hotel have no worries enjoy was very worried about what to expect after...
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Very often we, as a couple have stayed in a hotel or guest house where we have been bowled over by the amiability and helpfulness of the staff. You know, the small, quaint and intimate. This place is...
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Troya is a nice hotel caters for all groups children are welcome,, the staff are very helpful, the rooms and the room service is very good, the food although not much variation it was cooked well and...
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Just back from the Troya sorry but been in far better 3 star hotels dining was more like canteen experence staff not the nicest rooms were average nice pool area, only had one drink in hotel as its...
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We decided to book up for a last minute holiday several days before flying out and ended up being booked into Hotel Troya as our original hotel was full. This was our first visit to Tenerife...
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We had a lovely stay at Hotel Troya! The service was excellent throughout our stay. Our room, with an amazing ocean view, was kept in excellent condition. We had all our meals at the hotel, and we...
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This hotel completely met the expectations of my family - it´s located very close to the beach, the staff is friendly, the rooms and common facilities are clean. The restaurant offers a wide variety...
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We spent an amazing week at Troya! The hotel is located right on 2 lovely ocean bays with stunning beaches.
This was our first trip to Tenerife and we found the staff friendly and helpful...
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Firstly let me put this out there, there is nothing at all wrong with this hotel. the one little niggle is the card system not because of the queues at the bar, the longest we queued was 8 minutes...
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stopped for a week with family 8 in all in 3 rooms 2 nd time in this hotel still a good hotel have booked to come back in feb 2017 staff good rooms cleaned every day pool sunbeds all ok the card...
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We have stayed here for 14 days. The location of the hotel is perfect, right across the street there is the ocean. I would say that this hotel beter suits the needs of young people who are interested...
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Myself and some friends stayed here for 1 week and paid for all inclusive. The food was to put it simply, dreadful. The customer service didn't leave much to be desired. Although the one positive is...
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Just got back from a lovely holiday at this hotel. The staff are all great and so helpful. Our air con wasn't working and they offered us another room. I didn't want to pack an unpack again so...
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Me and my wife have enjoyed Tenerife for many years and have stayed at a few 4 star hotels so when booking our 7 night stay at Hotel Troya we thought It would be similar to the other good 4 star...
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I stayed here during the half term holidays fully expecting it to be busy or at least full of children. It actually turned out to be pretty quiet and perfect for a family get away.
The hotel is in a...
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What a fantastic time we had at the troya hotel. Food was great entertainment brill room nice and clean. Five mins walk to a British pub called heads and tails. Fantastic food if you fancy eating out...
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My wife and I were offered this hotel by a well known travel agent after our initial choice was overbooked. On looking at reviews earlier in the year we were unsure as to whether to accept it but it...
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Spent a week 13-20th October. Location was great across from beach and not far from seafront. Accommodation was spacious with a small balcony this was not an issue to us. We found all the Staff...
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When we book our holidays, we spend a bit of time choosing an hotel that we think will offer us a bit of luxury, a bit of pampering, we like All Inclusive. We like to kick back and relax, get away...
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Outrageous! Stay clear.... I paid for all inclusive and got completely the opposite! No waiters or service you have to queue for drinks and food! Staff are rude and feel like I have to justify...
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Hotel Troya is a great hotel to spend a vacation here. Nice location on the beautiful dark sand beach this hotel is a real place for taking a great time here. Hotel have great surrounding and great...
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Spent a week with friends 2-9th October. Location was great across from beach and not far from bars on seafront. Accommodation was spacious although balcony was very small but not an iussue as didn't...
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Pros
- Great location, right next to a wonderful beach, many bars and restaurants, 15 minute bus journey from airport, could walk to Siam park and many shops near by (adidas shop)
-The hotel is tidy...
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Visited for a week (5th October - 13th October). Checked in at around 10pm, Reception gave us lots of information about all inclusive and different facilities including lists of prices, Gentleman...
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First impression of the hotel was very clean and comfortable. Staff very friendly and helpful, made check in easy. We arrived too late for evening meal so were given a picnic bag, the room was very...
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Just back from a week at Hotel Troya, great location,fantastic food and friendly helpful staff. I have read some bad reports on here and can only assume these were written by the fish,chips and mushy...
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We have just arrived back from a week in Tenerife staying at Hotel Troya. A gem of a hotel, really impressed with our suit with sea view, both the lounge and bedroom had a balcony giving a wonderful...
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Hotel is in a great location for Las Americas, Los Cristianos & Adeje areas which are all within a (good) walking distance. Hotel is large modern & clean with a nice reception & very friendly staff...
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Just got back from a week staying at this hotel must say first impression was very good staff very smart and welcoming .we was up graded to a superior room which was nice food was very limited not...
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Great location even though it's near Veronica's small strip you do not hear any noise st all from there and everything around this small strip has. End ilgrsded lovely cafe bars on the sea front...
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8 of us visited this hotel 11th-18th September for my daughters 1st wedding anniversary. We did email the hotel about our special occasion but sadly didn't seem bothered why we coming or why we had...
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My wife & I have just returned from this hotel, we were there for one week.
We were given an upgrade on arrival, this put us on the 5th floor with a partial sea view. The rooms & the hotel itself is...
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Due to arrive at hotel Troya tomorrow about 5pm and its forecasted rain on Saturday, Sunday and Monday :( don't know how accurate it is or unless someone in Tenerife can give a more accurate reading...
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On late arrival 2045 pm well greeted with refreshing glass of orange juice .booked in fast and told evening meals served until 10 pm so well pleased with arrival.
In general we found food...
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Had a great experience at this hotel, great location just across the road from the beach , restaurants and shops. The staff were really friendly and welcoming. I've got to mention Juan who worked on...
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Firstly this is not intended to distract from what is overall a very decent and adequate hotel. I have just got back from staying in this hotel for a week and whilst the hotel is fit for purpose I...
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Hotel Troya was recommended to us by a friend and we wasn't disappointed, Great hospitality with friendly welcoming staff, clean tidy rooms with a sea view, great pool and lovely food, its a small...
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Arrived about 21.30hrs and was greeted cordially by the desk staff, was told to get food as we only had a short time before restaurant closed. Fair do's. We were allowed to leave our baggage behind...
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Was on holiday from 2nd September for 11 nights at Hotel Troya hotel. The hotel was really nice rooms was cleaned daily towels and bedding changed every day and staff was helpful. Food was varied and...
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Stayed for a week commencing 11 September. The public rooms were nicely furnished and modern in style. The bedrooms tired and in need of refurbishment, although the air conditioning worked well...
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Returned from Hotel Troya last night.
The hotel is in an excellent position by the shops and restaurants by Veronica strip.
All the moans and and groans I am glad I ignored them!
Stayed with my...
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This hotel was very poor it was a 4 star hotel which should be a 3. It was clean all around the hotel i can not disagree with the cleanliness. The hotel staff where very rude exception the bar staff...
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Firstly this hotel is very good for room. For example
• the bathrooms are spacious
• beds are comfy but could do with been upgraded?
• the rooms all in all are ok and very welcoming.
The air con in...
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Absolutely fantastic hotel food was out of this world staff brilliant the only downside to the hotel is quing for drink aspesylly in the evening hotel troya in a excellent position right on the beach...
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Stayed in hotel Troya 6th to 13th Sept 2016.
Bad Points;
1, Wifi only seemed to work in pool/resturant/reception area and not in room (we stayed on 6th floor, so to be expected i guess) not really...
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Nice clean and spacious rooms. Good entertainment which we were lucky enough to watch from balcony. Pool warm all day long as it is in the sun for most of the day. Really good food and drink quality...
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Hotel is ran very well, Hotel is no different to any other 3-4 star Spanish Hotel. Rooms are Basic, towels changed everyday. Food ok,with a Chef cooking Stripes of Chicken and small Fish on most...
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WORST hotel my family and I have ver stayed in!!!
Firstly, we had items (mainly food) taken by oir rooms, which could onky have been done by cleaning staff. When we tried to discuss thia issue with...
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Weather is brilliant in August,ideal for beach.Walk out hotel and cross road
and your on the beach.Lots of shops etc,within walking distance.Nightlife is
a 5 min walk away .Lots to do ,Only...
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stayed at the troya this august on the recommendation of my son who had stayed there last year, but he had warned me how slow the bar was even in june when he went.
the good: location is great, just...
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We stayed as a party of 7 consisting of 4 adults and 3 teens (18, 19, 16) and overall the hotel catered for every member. On arrival we were given a glass of orange juice and were greeted by friendly...
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I stayed here for 2 weeks from the 16th of Aug.
I went with my girlfriend.
Good points:
- Large room
- Location is okay.
- Bar staff friendly.
Bad points:
- Hotel room rather dirty, the maids...
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We have stayed here twice now. It is a great hotel in an ideal location. The hotel is at the end of the strip so it's not too noisy and a short walk to the beach.
The rooms always clean and modern...
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Myself (25) and my partner (26) along with another couple spent 10 days in this so called 4* hotel. Before I start I want to point out I have travelled to the island five times before and have also...
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We visited here on the first week of the summer holidays. We are 2 couples in our 20s looking for a mix of relaxing and partying and this hotel was amazing for both.
The hotel is clean and well...
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We visited the hotel with 3 persons. Our son was 14 years old. De room was oke. There was every evening entertainment. We had all-inclusive and the food was good. There was always something nice to...
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Well ........ Not sure where to start booked this holiday June 15 as a family holiday with my husband and 2 boys age 10 & 13, on arrival hotel seemed clean and friendly. But after a couple of days...
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playa is a clean place it's more for the younger generation for plenty of night life there is plenty of places to see for the families plenty of water sports for the kids and families ie coach trips...
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we booked with troya as half board, travelling with a family of 9 people. we had a problem with the sewers in our room, the hotel upgraded us all to the Alexandre suites with sea view/strip view and...
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On arrival at the hotel as dinner had finished we were greeted with some sandwiches, fruit and water which I thought was a nice thing to do. The room we were in 117 was a joy to be in as we were...
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Absolutely lovely hotel in a great position. Friendly staff. We were all inclusive, the food was good but a little repetitive. The problem came when it came to drinks, you had to show your room card...
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We arrived at the Hotel Troya at 11.30pm for a 2 week stay from 31 July. Check in for 8 people was great with a picnic bag given to us containing sandwiches fruit and drinks.
We were on an all...
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I had read reports that the selection of food was not good, and was limited, this was not the case. I was in a party of 8, we all agreed that there was a very good selection of food, every day...
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There were 10 of us on this trip at the end of July 2016 - We were all on the same floor which is normally impossible to do ( well done troya) the rooms are clean and perfectly acceptable for the...
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General - My family and I have just returned from the hotel Troya, we arrived at 9.30pm and the reception staff were helpful and informative, the room was compact but nicely decorated (room 712...
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Well this was my first time abroad since childhood as I am petrified of flying (Thomas Cook pilots are great, so that helped).
As a Hotel, Troya is a mixed bag. The room was alright but the air con...
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Stayed at hotel troya for the first week in July, staying in an Alexandre Club Suite All Inclusive Board.
The hotel was very clean which was great, pool area was nice and indoor spa a nice added...
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I booked this hotel for myself and my boyfriend for a week stay at the beginning of August and after reading the reviews on here I was so nervous about this hotel, however we were pleasantly...
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Overview
-Large hotel with one all access pool. Big pool fully in sun.
-Lots of sun beds when we went but can get full.
-free wifi
-Good selection of buffet and decent amount of inclusive...
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This is our second time visiting this hotel and we loved it just as much as the first time.
Great location so close to the beach, bars and restaurants.
Staff very friendly, we went all inclusive...
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Stayed at Hotel Troya in June.......all staff are very friendly, very clean and modern. Great location if you want bars, shops & restaurants. The evening entertainment is pretty naff but bars just...
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We recently spent 10 days in what looks like a fantastic hotel BUT 318 rooms average 2 per room = 636 (not counting children) and hotel full. 1 refreshment bar open and 2 bar persons serving means...
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The location of the hotel is fantastic, across the road from the beach and very close to bars and restaurants. It is ideal location, if like us you spend some of your time up near San Eugenio and...
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Stayed here for 10 days in June wth my wife on a half board basis. On arrival at the hotel we were greeted with an ice cold fruit juice each which was much appreciated. The receptionists were...
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I recently visited this hotel and at first glance it looks great the location is excellent the pool is nice and the hotel is nice and clean. My friends and I booked a room for 3 people and we arrived...
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Clean, tidy hotel in a great location.
Air con is poor in rooms and lobby.
Bar / cafe - just the one available with poor service. Quicker to leave the hotel and go to the shops 5 minutes away...
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My partner and I have just returned from a 10 night stay at Hotel Troya. We enjoyed our stay and didn't have any issues with the bad reviews we had read! Upon arrival we were given complimentary...
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Stayed here for 11 days all inclusive in the middle of July.
We had brilliant stay here. On the evening of arrival we were greeted by a maid with a bottle of Champagne and a plate of biscuits sent...
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We came back yesterday from being here for 11 days and there were just a few things we were disappointed with. Firstly, there was not much of a selection with the food and there was only a couple of...
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Thoroughly enjoyed my stay in Hotel Troya. Myself and a friend booked all inclusive with Thomson and had a room on the fourth floor. The room was clean, comfortable and had a heated mirror in the...
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First visit to this hotel, convenient for the beach, bars, restaurants and shops. Staff were very helpful, the hotel and rooms were clean the maids did a great job. The food was good with plenty of...
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Good Points:
• Large Pool
• Plenty of food available at dinner with quite a lot of choice & NO QUEUING :))
Bad Points:
• Entertainment VERY poor
• You feel rushed at dinner... as soon as you put...
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Booked a couples week away as a valentines present for my partner all inclusive and to put it nicely it's simply very poor we first got there at nine at night the staff act as if your a chore rather...
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I will start on a good note by saying the hotel was a great hotel for the area it was in, area is nice for young groups or couples looking for drinks for a crazy night out lots of bars and clubs just...
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Stayed 11-18 July
Club Alexandre room
Arrival - We arrived at around 10:30pm and had been travelling all day so were very much ready for bed. The woman on reception who checked us in was lovely...
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I honestly don't have a bad word to say about this hotel. The rooms are spotless, as is the rest of the hotel. Air con is included in the price which is a great bonus as not many hotels include this...
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The hotel on a whole was very clean and presentable. Rooms were a decent size and bathrooms we're lovely. However, there was very little variety on the buffet food every night and we mainly had chips...
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Travelled to hotel Troya from the 8th- 18th of July, and had a lovely time. I went with my boyfriend and another couple looking for a relaxing holiday, which is what we got. The rooms were cleaned...
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first impressions of the hotel troya were good. room was all that we expected. clean and tidy. our view from the balcany was amazing. sea and pool view from other hotel. service was excellent. all...
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Great location . Booked a junior suite
Got upgraded to suite with terrace . Wow it was massive amazing veiw . Bit noise at night cos your next to the strip . Only a very small wardrobe and 3...
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Fairly happy with our stay at Troya but did have a few gripes, albeit not major.
On arrival we were pleased with the look and cleanliness of the hotel. The check-in was fairly painless but the man...
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Just back from a lovely stay at Hotel Troya, myself my husband and 14 year old daughter, we arrived around 9.30pm and the lovely reception staff allowed us to leave our cases and get something to eat...
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Spent 10 nights all inclusive here from the 18th June. 4 of us. We were all pleasantly surprised as we had all read mixed reviews And in my opinion don't read to much into the reviews-not everyone...
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We stayed for 5 nights All Inclusive. We also upgraded the room that way we got to use the spa as we pleased. We arrived just before midnight and was greater with a friendly smile and a bag with food...
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Stayed at this hotel the week commencing 29th of June, returning home on the 6th of July 2016 with one of m friends.
When we arrived and inspected our room it was spotless just one slight problem...
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My fourth visit to the island of Tenerife but my first experience of this hotel chain. Not overly impressed by anything but the location. Except the Spa experience which meant I gave three stars...
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Visited this hotel with my husband and 4 year old. We arrived at the hotel at midnight as was greeted with a bag of food and cold water which was great.
When we got to our room we were absolutely...
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My girlfriend and myself thoroughly enjoyed our stay at the Troya (all inclusive) with a few small exceptions.
Upon arrival (around 11) we were offered drinks and sadwiches which was nice. We had...
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Ideal location with pleasant staff. Our room was as on the website and cleaned daily. Food was varied and had something for everyone. Can't say it was gourmet food but was absolutely fine. Evening...
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We visited Hotel Troya June 20th for 2 weeks all inclusive.
On arrival the hotel looked clean and modern, we were greeted by a glass of orange juice. Once we waited an hour for the room, after...
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Travelled as a group of five friends and it is what it is;
Pro's
- Location, right next to the sea and plenty of shops and bars.
- Good view from room.
- Beds are surprisingly comfortable.
- Maids...
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After reading good and bad reviews we decided to try this hotel. What a big mistake. I would highly recommend not coming here. There are 100% better hotel for cheeper near by. When we arrived at 2:30...
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Arrived at this hotel me my wife four children and my mother and father . We arrived at reception and given our room numbers which was two family rooms on level 2 My parents were taking my 14 and 15...
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Just returned home from a weeks holiday at Troya Hotel for my 60th birthday, went with my wife,daughter and her fiancé. The hotel is well presented, clean and comfortable. The staff were helpful and...
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On our arrival at the Troya we were greeted with a drink and very helpfull and friendly staff at the desk, we were then given details of our room and important information in relation to the...
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Hotel and Rooms nice and clean, Ideally situated across from the beach and the lively part of the resort, However this hotel seriously lets itself down by the poor quality of service that they...
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And that was the pool bar staff..... Let me rewind slightly first. Stayed here in June with some friends. Usually stay at the Sol down the road but booked Troya as Sol closing soon for a refurb...
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Was a very nice week away, however as it was a lads week away the nightlife was in the prime location to the hotel. However if it was a family holiday I would probably look elsewhere due to location...
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We had an amazing stay at the hotel. We arrived at midnight May 28th. Our room (Alexandre room) was a little small for myself, partner and one year old whirlwind of a daughter so we upgraded to the...
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This hotel is lovely and situated on the seafront. The shops and bars are just a short walk away. Our party opted for the all inclusive and it was worthwhile. The dinning room is spacious and the...
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Me and my partner stayed here for 4 days and enjoyed our stay here. The room was clean and well presented but didn't like the fact you had no access to a fridge and had to pay to €25 for one and also...
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Just back from week with my husband. Hotel itself very clean, bedroom clean, towels changed every day and sheets a couple of times in the week. We went All Inclusive, so they have the card system...
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Very standard hotel. Lots of marble. The rooms were clean. The pool is lovely. The food is decent. Not very typical English. It was an okay place. There was a lot of activities in the hotel...
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Stayed at Hotel Troya from 9th-14th June this year.
Pros:
- The hotel is in the perfect location; right next to the beach, within walking distance of shops, restaurants, bars and clubs.
- We booked...
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just back from the Troya hotel, this was our 3rd stay and will be going back again in October, good location to beach just across the road, plenty of shops bars and restaurants close by, house...
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Lovely clean hotel, swimming pool was a lovely area. The staff were very professional in reception and helpful. The food was brilliant lots of lovely different things to try, my kids are fairly fussy...
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This hotel is rated 4 stars and to be honest I have no idea how. Our room was dirty upon arrival and stayed that way throughout. The shower head had black slime coming from it and the whole bathroom...
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If you are a family with children ,
And would like the kids and your selfs to have fun and activity filled days ?
Then unfortunately , this is not the hotel for you ,
We booked as it was...
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Very nice place to spend the holidays, The hotel have all the facilities than you need and the Troya´s Beach is in front of the hotel.
I reccomend the Hotel for spend holidays with family, friends...
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Well,we come now 18 years to this hotel the Troya,and we can say only this : this hotel is for us the best hotel qua price and service.From the cleaning people to the staff,everybody is nice,friendly...
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First time I had visited the hotel and found the whole experience of our stay to be first class, special mention for all the hard working staff, brilliant. The hotel extremely clean and the meals had...
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We had a brilliant relaxing week, cannot fault anything, food excellent, sea view room, location etc., all the staff went above and beyond their duties to make our holiday very enjoyable, we will...
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Lovely room with sea view.food was very good and staff very helpful. I even had a bottle of champagne,compliments of the hotel delivered on my birthday. Will definitely return to the Troya. Hotel is...
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This is the second time me and my boyfriend have stayed at Troya and we would definitely recommend it to others. The staff are extremely friendly and helpful, rooms are always clean, different...
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Hotel FAB,, Location FAB,, beach just across the road.. Pool was nice ,, entertainment catered for pensioners & had NO kiddies entertainment at all...But pool & sunshine won the day.. Food in hotel...
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Close to Veronica's for a night out literally overlooking to the party place. Food is okay for the price I paid . Nice touch of having Nespresso machine in the room but you will only get 1 pod free...
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We stayed here for 5 days recently, it was a nice hotel, rooms were clean with good size balconys, hair dryer, cleaned daily, you had to pay extra for the safe or fridge. The pool was large and clean...
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I stayed here with my husband from the 20th of May to the 27th we was upgraded room as this was our honeymoon but the room wasn't cracking so we then paid to upgrade again and it was worth paying the...
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great hotel, caters for everyone and especially childrens club even tho we didnt have a child with us they were kept amused everyday. Lots of fun for adults in pool or out . Food ok but as all hotels...
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Stayed here for a week with my family hotel in good location food not nice at all if you manage to find anything to eat it cold Notting was hot we was half board but we ended up eating out nearly...
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Stayed in lots of hotels in Tenerife, Adeje/Christianos and Americas and would say this is up there with the best of them. Middle of the road price range,so was expecting the same as usual "okay...
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Really dont know why there was such poor reviews on this hotel, went for a week with my boyfriend and another couple for a week and loved it.
The only poor points would be:
the entertainment, food...
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Excellent hotel ,we went fully inclusive the evening meal was the same every night,the breakfast and lunch was very good .The entertainment was very poor ,the bar staff very slow even when quiet...
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We paid quite some money for our two weeks trip to this 4**** hotel and were shocked when we opened the door to our room. The family room was not renovated, the door veneer to the bathroom was...
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Visited at the End of April by myself and was greeted by an extremely polite and friendly member of staff who gave me all the details I needed and checked me in very quickly.
I was expecting a twin...
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me and my husband are just home from a week at this hotel. hotel itself was clean and tidy. the staff were a hit and a miss but the good ones more than made up for the bad. we went for the all...
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Ok let's go me & my partner decided we needed a well deserved break from work after searching the net for a long time we found the hotel Troya in teneriffe & booked it . After landing in teneriffe...
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One of the best hotels in Playa de las america. If you want the best from them, upgrade to Alexandre club and you will not be disappointed. Great staff, always smiling and ready to help. Definitely...
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Back nearly 3 wks had a great time weather was excellent sat here still peeling, do not read weather apps here at home u need to add a further 6-8 degrees on top. Location excellent right opposite...
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Great hotel with very friendly staff. Food was good and had a good variety everyday. Was so impressed by the cocktails considering that it was all inclusive. They were so tasty (strong!) And looked...
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Just got back from a 10 day stay at this hotel ...it was very clean but wasn't informed that there was building work taking place which was extremely noisy with drilling and banging ... The food was...
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This place didn't wow us as a couple. All inclusive food wasn't great, very repetitive, bland, boring and not that nice. We were in a room DIRECTLY above the evening entertainment area and was so...
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Just got back from our week stay at Troya. The hotel has a great location right by the beach. We stayed halfboard and the food was ok, but that's just about it. Room was clean, but in my oppinion in...
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Arrived at the Troya at lunchtime( been up since 2.00 am) to be told they did not have a room for us which as you can imagine didn't go down too well . We and our 2 friends had to be put in the Gala...
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Personally, I would ignore all the negative comments on here. I stayed at this hotel for 7 nights with my boyfriend and we had a lovely time. We have only been back 1 day and we want to go back...
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Hotel lovely and clean, reception staff very pleasant and helpful. Food reasonable although we only had breakfast and the occasional lunch. The bar service at pool very poor unless you are aged...
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After reading previous reviews about this hotel we had high expectations.. We were not disappointed! We travelled as a couple and we both found the hotel spotless, food quality and choice excellent...
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Absolutely beautiful.all perfect hotel weather food....we had half board at troya hotel and it was perfect.
Is near the see and not far away from the main location.rooms wery clean.they clean every...
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Recently returned from two weeks at the Troya - our second visit. Last year we had a room on the entrance side of the hotel which is the quieter side so were a little apprehensive when we were...
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Fabulous hotel, in perfect location.
I traveled here with my five year old daughter and cannot rate the hotel highly enough. It was immaculately clean and we were made to feel incredibly welcome by...
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Lovely hotel close to the beach ,welcoming staff always ready to help,nice level walking around the area,good entertainment,good food,nice pool area,plenty of other food outlets near,but you will not...
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My husband and I have just come back from a weeks stay at the Troya and we thoroughly enjoyed it, so much so that we've just booked another week in the summer. There is a massive choice of food at...
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Just returned from a week spent at Hotel Troya las Americas we had a lovely time and the hotel was in a lovely position . Very handy for long walks along the prom to both Los Christianos and the...
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We staying at hotel Troya over Easter. We where a bit apprehensive because of mixed reviews, yes it could be noisy at night but we where in a quieter part of the hotel. We booked a family room which...
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We loved the whole hoilday from the area we stayed to the Troya hotel , the food was good plenty choice , don't believe what some reviews say , as we are very honest and fussy where we eat and sleep...
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Ideal proportion of price/quality/place. Good beach, active zone (disco, but don't disturb at numbers), 15 min walking to central street of Las Americas. Very good and usefull SPA centre. Good and...
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The location is good, but this is not 4stars Hotel, my be 3.The food was nice, the service -average level.The guest was above 45-50yo, and the pool progam wasnt interesting....the same artist, the...
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Just returned from a week holidays there, from April 2nd until April 9th.
This hotel is more like a 2/3 star.Reception, bar and all downstairs areas are ok. The staff at the reception was very...
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This hotel is more like a 2/3 star.Reception, bar and all downstairs areas are good. Rooms need a makeover, they are old and scruffy. Restaurant food is dreadfull, we saw the same meals served up day...
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Just returned back from this hotel from 7 nights from the 5th April to the 12th April wouid not put it as a 4 star. More like a 3 star hotel staff were rude not a lot things for kids to do at the...
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just returned from a 2 week holiday in this hotel and really didnt want to leave .the rooms are nice and comfortable although there are no fridge or kettle but none the less well comfy . if you want...
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lovely hotel friendly staff geat choice of food one of the best all inclusive i have tried good entertainment and in house ativities good location opposite beach nice rooms if really busy at service...
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Lovely clean hotel, staff helpful, good food, minimum noise in rooms, shower curtain kept falling down would be better with screen, loads hot water, maids good but never know when they will come...
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This is a great hotel lots of sun loungers ,hotel was spotless ,food great ,staff could not have been nicer we will be returning we had doubts after reading negative reports which were not true the...
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The staff are very friendly and helpful. Stopped in an Alexandra room with a good view of sea and seafront. Food is buffet style and plenty of choice. . Central location with lots to do.
Always...
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Troya hotel is very well situated near the beach and has an excellent pool and pool area. The food was of excellent quality very varied and had excellent service at all times.The staff were most...
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I am currently waiting for the bus to the airport at the troya hotel. I was worried when seeing some reviews that I might of booked the wrong hotel for my winter break this year. I have had a very...
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Before travelling we read a lot of negative reviews but decided to go for it based on the fact that the hotel is literally across the road from the beach.
There is a coach service to Troya from the...
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Top notch hotel with excellent very attentive staff.Food was varied and professionly prepared.Hotel very clean and in very good condition.Comfortable room with balcony.Bathroom with shower over bath...
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Just returned (first 2 weeks in March 2016) from a couple of weeks on this our 2nd visit to this hotel.
I've read some iffy feedback from this place, but, to be honest we can't fault it.
Excellent...
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We usually go to Tenerife this time of year, and thought we would try all inclusive this time.
On the whole the hotel is quite good, We could not fault the food, good variety and quality. Staff and...
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Second time at this hotel and couldn't fault it at all. Great hotel in the perfect location, plenty to eat and always a sun lounger, and the beech is just opposite, roll on the next visit. The room...
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We had 3 weeks at The Troya. The whole stay was exceptional. Very rarely left the hotel. Big variety of food. Some of the best entertainment we have seen in the evenings. We requested a sunny balcony...
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Stayed one week all inclusive middle of January for my wife's birthday....the food was very good with a brilliant choice, exceptionally clean with a good choice of entertainment.....
My wife and i...
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Spent a week at the Troya Hotel with the children over half term in February. Staff are all very friendly and a it's in a good location. The pool area is great. Our room was on the end so we had a...
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This hotel is in a great location, nice pool area. The rooms are in need of modernization, basic and the bath needed replacing, also the towels were stained and had holes in them, the room was not...
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Stayed here in Dec 2015.Was impressed on arrival,great location There are no wristbands here,it is a card that you need for the bar,restaurant etc,.Spotlessly clean in every area and the staff are...
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Second time here with a group of ladies and again had a great time. Food is varied and suitable for all, pool area clean with plenty of sunbeds. Great location for beach and strolling to the shops...
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The room was a nice size, clean, overlooking the pool. Dressing gowns and slippers provided but everything else was an extra! €25 for use of the fridge but the contents were included, although...
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We've spend there a week. Me, my 10year-old-doubter, my 70year-old-mother and my mother in low. The ladies felt there great, we didn't. I've never seen so many old people in one hotel. So if you are...
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Good size family room at rear of hotel. Clean and comfortable but would have liked tea/coffee facility. Expensive for safe 17.5 € weekly. Foontiful and of reasonably good quality. BE AWARE sea view...
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Hotel Troya is the perfect place for a total relax you need to join Club Alexandere to enjoy a well presented room with stunning views out to sea, dressing gown, espresso
machine and daily spa...
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What a lovely located hotel with plenty of entertainment and accessibility to beach and central to all clubs and pubs . The staff at this hotel where outstanding especially the reception staff who...
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The Hotel Troya lived up to it's photos in the brochure. Beautiful reception area, comfortable room and lovely view of the beach which was just across the road! We couldn't fault the food in the...
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I travel to Tenerife Los Americas first time. Everybody saying to go to nice hotel in west part of Island. The hotel is situated on a see front and the rooms have lovely view of the sea and big part...
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Was a lovely hotel. Breakfast was good. We never had any other meals. We stayed in a suite with a big terrace that overlooked the sea. Great view. So close to everything we needed. The hotel staff...
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A really nice hotel. Situated right on the seafront. We had a twin room on the 5th floor right at the front of the hotel, overlooking the pool, promenade and sea. Unfortunately this room also...
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What a brilliant hotel, Food though not to fancy the selection was very good and plenty of choice.Staff very friendly and helpful.
Pool areas good and plenty of relaxing areas. All round a good break...
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Booked half board at the Troya hotel with a club ALEXANDRA room. Given from 724 which was very comfortable and even listened to hotel next door outside entertainment whilst drinking wine on balcony...
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ok,the good ,the bad ,the ok, as always
the good
this is a large hotel
great reception area
great outside seating ,bar and pool area ,plenty of beds
nice in door lounge area and entertainment...
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This is a typical high rise hotel designed to accommodate as many guests as possible.
The decor is rather tired resembling a sixties shopping mall with white marbled walls and ceilings.
The Reception...
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Fantastic Hotel right on the beach front staff were excellent could not fault them, the restaurant has lots of different choice to suite all, the rooms were cleaned every day with fresh towels if...
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Just returned from hotel Troya! I'd say it was more of a 3 star hotel with some little tweaks here n there it would be worthy of its 4 star rating! Fantastic location! With the patio door shut at...
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We came for a short break and stayed in a junior suite. Reception staff extremely friendly and helpful Food was good and a reasonable variety available. Drinks service in restaurant was also...
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Just came back from this hotel with my husband and 2 year old daughter. Read some negative reviews before we went away about bad staff, poor food and noise but only thing we had any problem with was...
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We had a good time in the hotel, the food was very good, not so sure about the wine, but we shared a jug of Sangria with a spiced rum and coke tripped in. We went 1/2 board and spent the mornings...
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We travelled to the Troya Hotel February 2016, all the hotel staff were friendly, courteous and very professional and all of them we spoke to spoke good English. The hotel is clean spacious and...
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Visited just before Christmas and the lights along the driveway to the hotel were very good. Reception staff attentive and efficient. Food good with excellent dining room staff. It is just over a...
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We stayed with my mother in March 2015 two weeks in Hotel Troya. The hotel was very clean and in our view a fine hotel. At breakfast there was no such offer, than what we had in other hotels in...
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Here just now, read the negative reviews before I came.
Hotel: I travel a fair bit so don't really go with this the Star rating, but for this in old money it's a 3🌟🌟🌟. Ideally situated for...
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I've been in Troya Hotel . I had a great time thanks
The hotel's staff is very nice and helpful...they give me a lot of useful informations about places to visit and sightseeing .. I had fun there...
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in desperate need of a bit of sunshine and warmth we scanned trip advisor and picked the 'Troya' the reviews were varied and some were just people wanting to be picky but it suited us. we chose...
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We stayed at the Troya Hotel 13th Jan to 3rd Feb, We enjoyed our stay and would recommend to anyone looking for a hotel in a great location across from the beach, yes the food could be a little on...
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Crap coffee dispensed from three machines, in a room for up to 500 people. If you want to have a second cup you must use your used cup. Not on!!
The second problem was being presented a bill for...
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Very nice hotel and breakfast. Room was good with a decent sized balcony. Evening entertainment was great, views of the sea and a 30 second walk across the road to the beach. TVs and safe in the...
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We have just returned from a 5 day break at Hotel Troya and can honestly say I couldn't fault it whatsoever! So surprised at some of the negative reviews on here, that really don't seem fair as we...
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Came to Hotel Troya with my boyfriend for 7 nights. Both of us in our mid twenties. Firstly greeted at reception by a fairly nice gentleman called Jonathan, and the next morning a foul faced woman by...
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We have been to Tenerife many times abut this is the first time we have stayed at The Troya. We had a room on the 6th floor over looking the sea (amazing view) Our first impressions were wow and it...
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Great location overlooking beach, great food, if you order drinks in dining room you pay at end of holiday so please ask for receipt. Very mixed nationalists,no problem with pool area, beach better...
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We have stayed at Troya 3 times now and would definitely return again. The location is fantastic as everyone states. The pool area is great, large pool - yes you do have to pay for pool towels BUT...
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My daughter almost summed this hotel up perfectly, however she omitted to report on the `holed` threadbare towels in the bathroom, the scratched furniture where it would seem that guests use as a...
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I agree with the previous reviews and all that they have to say, the hotel does not deserve a 4 star rating, being charged extra for pool towels , safety box , use of the room fridge totally over the...
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this is the worst all inclusive hotel I ever have ever been in took along time to get served unless you are Spanish. waiting 10 to 15 minutes a time for a drink while the Spanish went to a table...
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We booked a last minute 7 days All Inclusive stay at the Troya (23-30 Dec 15) The hotel is right on the beach, 4 star and affords a prime location, close to everything. Check in was very quick and...
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Total let down. Paid a ridiculous price to stay during new year three adults crammed into a double room room should be an adequate size for a family and we did not expect three single beds to be...
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Me and my wife there for 4 days for new year. Location exalent plenty going on next to veronicas strip,we were all inclusive which was good value good verity of food. One problem bar staff can be...
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Good Hotel
Stayed here 11/12/15 for a week
Location opposite the beach with the Veronicas strip to the left, but this probably because of time of year was not a problem.
Check in by Jonathan was...
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We stayed for 1 week from 7 December to celebrate our friends' 50th birthday. We were allocated room 621 as we had upgraded to a club Alexandre room. The room was well maintained and although not...
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Well its me again, nothing but the truth. Stayed for 1 week All inclusive at hotel troya. Paid for family room which is more expensive than standard as we have 18 year old son. Family rooms at back...
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First impressions were of an attractive hotel in a prime sea front hotel. Reception was efficient and friendly and were helpful when needed. Rooms are compact but modern with good sized bathroom,with...
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The Troya is opposite the beach and once you enter the hotel everything is easily accessible. The reception desk people are extremely helpful and friendly. The lobby is a great place to sit down with...
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lovely place- beautiful location, Staff all are so friendly, heated pool is great, breakfast & dinner really good dining room very nice, tablecloths and good cutlery, great choice of foods...
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On arriving we had helpful receptionist though English not that fluent. Whenever we needed any help they did their very best to help us.
We were in club Alexandre and all inclusive. This is great as...
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Such a lovely place- beautiful location. The food is exquisite freshly prepared every day and different food to suit all different tastes and cultures. You can try something new every meal!! Staff...
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It was our second visit ,and still the same noise problems persists : all southern ( sunny ) facade rooms are "under the gun " of Veronicas - every night ,starting 11 p.m. up to 4 a.m! If you prefer...
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We went on a last minute holiday with friends, via lowcostholidays, this hotel plus flight cost us less than £300pp, half hoard. We were given an upgraded room, which had sunny balcony, sea view and...
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Hotel is lovely.Our room was 731 had amazing views but gets no sun.We had no problem on a night with noise.This room is Alexandre room with dressing gown and slippers plus you get free use of spa...
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Unfortunately this holiday was not at all what we expected for 3T Plus rating as advertised on Thomson
Upon arrival we were greeted by staff who knew little or no English. The staff were unhelpful...
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hotel was well placed close to beach.reception was excellent.room on seventh floor with good views very clean in good order .food was good but needed plate warmer staff mostly very good apart from...
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Hotel Troya left us with mixed feelings. On plus side, breakfast and dinner were great and location of this hotel is best you can imagine, almost on beachfront. Also poolside is good.
Minuses however...
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Just returned from a week away at the Hotel Troya. Very impressed on arrival Tomas on reception was fantastic, very helpful. Had a peaceful week just me and my wife. Couldn't fault the hotel at all...
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First day after arrival we were very happy and impressed with the hotel. Parking - great! They have big space for parking that is watched over 24h a day which was good piece of mind. Reception...
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Just returned from a 3 night stay celebrating a 65th birthday at the Troya.
On arrival the entrance grounds were festively decorated, and the reception staff were warm and friendly.
Our room was...
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Just returned from a weeks stay at the hotel Troya and we were so impressed with the whole experience. Our room was 4018 which was bright and spacious with 2 balconies overlooking the lovely beach...
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Arrived at troya nice clean hotel. However there are niteclubs opposite music and bass until 5am cant hav door open. Can never get a seat for breakfast people wondering round waiters dont even...
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Hotel troya
Check in was quick and easy, staff very friendly, was given a packed lunch, consisted of two sandwiches two juice drinks, two waters, 2 oranges 2 apples. Got given our room keys and was...
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Came here a couple of weeks and ago after reading many mixed reviews we were worried but my god was it lovely.
As soon as we got to the hotel we were made welcome the receptionist Luis I think he...
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Just back from 2 weeks at the Hotel Troya and rather disappointed. It's the second time we've stayed there but don't think we will again. This hotel has everything going for it being right on the...
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I have just got back from a week at hotel Troya with my partner and 2 daughters aged 6 and 2.
We stayed here from 23rd of July - 2nd of August ! Firstly the hotel is spotless! All the staff were...
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Me and my partner stayed here for 10 days from the 18th July and from the second we stepped into the reception area we knew we had booked a lovely place to stay, the staff were lovely, the room was...
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Spent 4 days here in July for a friends birthday. Due to a problem with our flights (Top tip - NEVER fly with Iberia) we arrived about 3am - reception incredibly helpful and got us all checked in...
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We arrived on the 14th July for a 9 night stay all inclusive to a lovely welcome (The reception smelled of coconut/vanilla which was lovely) to be told that our room wasn't ready however we could get...
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We have stayed here on half board basis on 4 occasions we find the staff very friendly and helpful. The food is always excellent and they offer a very wide variety. There is entertainment at night...
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spent 4 days at hotel troya on girlie holiday reception area lovely reception staff helpfull and polite my room was nice on ist floor overlookin pool rooms all different as friends rooms seem to...
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These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinions of either Canarias.com or Tripadvisor LLC
4
Estuvimos cinco dias en Abril y todo estubo estupendo. Llegamos a la noche y teniamos una bolsa preparada con algo de cena,me parecio todo un detalle.La habitacion que reservamos era secilla y nos dieron una superior en la sexta planta con cafetera, dos capsulas de cafe,te , manzanilla y una botella de agua, en el restaurante hay una persona preperando comida a la plancha El hotel esta al lado del paseo y de la playa,tienes actuaciones todas las noches y zumba en la piscina todas las mañanas El personal muy amable y cerca tienes la estacion de autobuses para ir al a eropuerto
que sea en planta alta pues esta al lado de las veronicas hay ruido pero con unos tapones lo solucionas,porque es el unico hotel que no he sentido ni un solo ruido ni del de arriba,abajo ni al lado
5
Conforme se alcança na pontuação acima, ficamos muito contentes com a estadia no Hotel Troya. Foi para além das nossas expectativas. Excelente hotel, com instalações de luxo, virado para o mar, donde ouvíamos a ondas; uma belíssima piscina, sempre limpa, com uma água divinal. O pessoal muito profissional, sempre pronto a ajudar nas nossas dificuldades. Muita simpatia e atenção. Um senão: as bebidas do restaurante são muito caras. Um beijo para a Dª. Margarida.
Reserve com antecedência.
These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinion of Canarias.com
7/30/2026 2:45:58 AM
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