Certificate of Excellence 2015
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At Canarias.Com you have access to more than 70,000 hotels worldwide.These establishments make changes,updates and work as per normal way of life.The details about the installations and facilities of all types(safe,gym,animation,etc) that appear on Canarias.com.are updated by our providers(hotels,apts,tour operators,etc)with frequency and are up to date by a high percentage. Of course in some cases there may occur,that when you make your request,it has not been advised to us of any such changes.Vallecid,propriator of Canarias.com cannot be resposible that the information is exactly correct 100%. Please be advised, with regards to the information about the hotel's facilities rendered in the fact-sheet, that although said facilities "may be available" in many cases to all rooms and guests, it may also be the case that certain facilities are limited to certain types of room and guests. For example the facilities may only be available for Superior type rooms or guests on VIP areas of the hotel. If you require any information about the installations and facilities you can contact our customer service team from Monday to Saturday 9.00 until 20.00 hrs on the given number 00 34 922715353 or by email on hotel@canarias.com
Cleanliness
Location Rooms Service Sleep Quality Value
I had the absolute best time of my life there! the location was beautiful and the hotel was very clean with a lot of space. The thing that made my whole trip so good was for sure the shows that were...
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I had a really good stay at hotel Landmar. The weather was nice, the food was good, exactly how i like my vacations. Also, my compliments to the animation team. Especially Gloria, she was very...
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“The hotel was below my expectation. It is not 4 stars worth and I wouldn’t want to come back. The food was everyday the same and none was looking after the corona rules. About the animation I can...
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We arrived at this hotel on th 29th August for a week....we had booked two rooms, one for myself, my husband and 9 year old daughter and one for my Mum who was staying for 3 nights. I'd emailed the...
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We have just had a wonderful stay at this fabulous hotel..
It was our first visit here, but certainly won't be the last!!
The hotel is spotless clean..
in these Covid times, it felt safe and...
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We enjoyed the animation show till we saw that the animation team danced half naked in front of the holy place for Muslims (Mekka). We went to complain to one of the animation team Yasmine and she...
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For the past two weeks we've been staying in the Costa los gigantes hotel and this is our experience:
First things first: the hotel is doing a good job dealing with the corona virus, there are...
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having stayed at the hotel for over 10 years seeing 4 different hotels run during this time landmar is for sure one of the best
staff are always around to make sure stuff is sanitised and the level...
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This hotel is very nice and the food is great good kids club a wide variety of activities to do the food hall is good if you like screaming children every meal the animation team are kind the shows...
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Having visited other Holiday Village resorts we were expecting great things from this resort and we were not disappointed!
The facilities were of a very good standard, no issues with lack of...
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We have stayed for a week in this hotel in the end of February. And here my review.
Room. We had superior suite just for 2 of us, so it was perfect. 2 quite big rooms, bathroom and a huge terrace...
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My wife and I reserved a superior suite as part of a cruise and stay package with TUI. The suite overlooked the village down the hill and the bay below and was above our expectations. Scrupulously...
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My wife and I stayed at the Landmar hotel and found it a great hotel for a quick week in the sun , the staff were great and the food was first class .we had a great room near the main pool with lifts...
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I will start this review by saying during the last 5 days of our holiday we were in lockdown due to the Covid-19 ( I do have to say the staff did everything they could to make us as comfortable as...
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Spent a week here with my girlfriend, it's my first time in Tenerife and glad we stayed in such a lovely 4 star hotel. I don't think I've ever been to such a huge hotel covering such a wide area...
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It was an amazing holiday! The rooms and the food was so good! There was clean over all. The activities was so good, and the persons who stands for the activities was so sweet! Specially Felicia with...
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We have just returned from this lovely hotel, we had seven nights and can honestly say it was wonderful. Everywhere on the complex was immaculately clean ,poolside gardens, rooms there was nowhere...
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Excellent week in Landmar Hotel. The room was spacious and very clean. The food was varied and of good quality. The entertainment was good and the entertainment team was very good. The activities...
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Had a lovely holiday, the hotel was very clean & our suite was lovely & spacious, the food was really good, only let down was it wasn’t always hot but they do have a microwave. The entertainment team...
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We have been to this hotel twice before, We went back February, March, this year, hotel is now called Landmar,
There have been a few changes since we last went 3 years ago, Hotel was nice then, In my...
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We had an one week all inclusive holiday that we booked with TUI. We went from Sweden in 2020, between 16th to 23rd of February when it was cold and rainy back home.
I’ve actually done a video review...
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What a lovely hotel this is. We were very impressed. It is very big and when we went it was probably about half full. Given that it was so big I dont think we would go in the hight of summer...
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Recently returned from week break at this hotel, overall we don’t have any complaints. The hotel is massive and we were pretty unfortunate to be in block A which is a bit of a trek from the main pool...
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We had a wonderful time last week at this hotel. The facilities were amazing, food was great and the staff wonderful. We especially loved the mini disco and evening entertainment. Perfect for our...
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Happy 30th to me!! So my husband suprised me and booked this holiday for me and our 2 children william and nancy. We had the best time. The hotel is very big but layout is great never felt busy. The...
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We stayed here for 4 night 5 days from 26th Feb. We had a superior suite with a sea view which was fantastic, very large and comfortable with a decent sized balcony, good sized bathroom and really...
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Stayed with husband and 2 year old. Had a great apartment with fab views over the pool across to la Gomera. Found the bedroom at the back nice and quiet with good comfy beds, even the put up bed in...
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Nauzet is an amazing awesome handsome goodlooking guy. He is making my trip amazing so funny. I love his aqua gym, darts, archery and water polo. And the hotel is amazing. So perfect. The sun is...
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I really enjoy yoga class with Nauzet yesterday! He has such a control and flexibility. The animation team is incredible btw, they are so funny. I'd totally respeat in this hotel. The hotel is...
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We had 2 ground floor suites in Block O for 6 of us. Good sized rooms with comfortable beds. Good standard of cleanliness throughout. The buffet restaurant offered a good choice of food and generally...
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The animation team is amazing! Especially Nauzet 😍 he’s a great dancer, social, funny and good looking! I would really come back to this hotel because of him! He made our trip to Tenerife so much...
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Everything was so good I’ll definitely come back here and they had the best entertainment team Andrea Menegoli is very good he is social and funny, I would really considering coming back here because...
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One of the entrateiner Andrea Menegoli made my trip really good for my whole holiday, he’s really kind and an amazing entrateiner
I will go back to Costa los Gigantes hoping you see him again...
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Fantastic, amazing Hotel. As a family it had everything, excellent food, amazing swimming pools and plenty to keep the kids entertained all day.
All the staff where happy and friendly and the...
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We stayed for a week here. First impression was positive as we checked in. Staff at reception spoke excellent English and was very friendly and accommodating. We were able to check in early as we...
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We are yet to visit the hotel, our holiday is in 4 weeks, but if the customer service whilst we are there is as good as the communication I’ve had before going, it will be an amazing holiday. I’ve...
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Sorry to leave good food everywhere on site plenty of self serve drinks. Plentiful sunbeds and heated pools. Room spectacular. Everywhere clean. Staff always helpful and pleasant. Can't wait for...
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On arrival this hotel really has the wow factor for the views alone, it really is stunning! The grounds are spotless although we did see a few cockroaches during our 2 week stay.
Room- block C We...
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I have sent a couple of emails to the hotel with no reply. Can anyone confirm the email address for them please? I need to contact re an upcoming stay and need help regarding medical conditions...
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we were in block O room 349 that over looks the activity center , and we could see the sun set over the island next to us every night and a sea view, though it was a bit restricted , some of the...
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Had a lovely 5 night break at this hotel with my friend to celebrate her birthday. Our room was lovely, a 2 floor suite with full sea view. Beautiful watching the sun go down with a glass of cava...
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Me and my family stayed here for a week returning on the 25/01/20. Hotel was fabulous, clean and tidy and well maintained for its size - it was HUGE!!!. Our room was in O block which was ok a...
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Myself and my boyfriend stayed here for 1 week. We couldn't belive how big the place was. Our room was Lovely, very spacious and clean. Bonus to have a balcony with sea view. I personally couldn't...
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We've stayed her three times previously, all with TUI, and always enjoyed it. This time was no exception. It is under new owners but is it any better? My answer is no. On arrival we were allocated a...
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Went there with our grand children. Always something good to eat from the all inclusive buffet. Lot of great places where play. Pools were good for swimming and diving. Our grandchildren loved the...
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Just left the hotel, I’ll start by saying in this review that I’ve been to this hotel numerous times (over 10) first as a teenager with parents and now with my husband. It’s the 3rd time me and my...
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We arrived for a 5 day stay at this hotel, for my husbands 40th!!
I emailed a few days prior and asked for a room with a lovely view and I certainly got this.
I asked if we could have bubbles left...
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Hotel was great with amazing activities and food! Also just want to give a shout out to the TUI team most importantly Alex who was always around to help and very informative did us some great favours!
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Last day here in Costa Los Gigantes, myself and wife along with our 2 year old son. Have had a lovely week and would definitely return next year to beat the January Blues.
The hotel - we upgraded to...
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Found Cock roach when serving myself dinner and restaurant manager hotel not interested. Various other poor service issues but hotel not interested as not booked through TUI so for them no risk to...
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We stayed at the end of June 2019. 2 adults and 2 kids aged 6 and 11. It was 11pm when we arrived. Check in was quick and when we arrived to our room there were sandwiches, fruit and yogurts and...
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Great time at a good hotel, good climate, food was good, I recommend it.
clean rooms, heated pool, lots of activities to do around the hotel, is a good hotel for families with kids
We had a great...
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Very nice hotel, great staff and entertainment. We had room F202 which had two floors. This was great although we weren't keen on leaving the kids downstairs themselves so We slept on sofa beds while...
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We were a family group of 9 with an age range from 60 to 3 years old. We felt that even though this was a large family village it didn't feel big and everywhere we went was clean and felt safe. All...
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We are a family of 4 staying for 11 nights. Staying in a superior family suite, the rooms are great and are spacious for a family. Dolce gusto machine, kettle hair dryer well equipped room.
The safe...
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We booked this hotel for a second time, as we really like the facilities / food and stunning views. The only negative now for our last stay is that the indoor pool / spa complex doesn’t allow...
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A nice place and tidy hotel. The Food was not As good we had expected. More variety and less "british" foods would have been appreciated.
Pool areas were nice and comfortable. Lots for empty scapes...
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This is the 3rd time we stayed at this hotel and unfortunately it has definitely gone down hill.
Last year my partner and a few other guests had food poisoning and we were reluctant to return due to...
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Nice room, food variable, I am very fussy and some days struggled to find something different to bread and cheese. Flies on the food put me right off. The do try to do keep food covered outside but...
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We’ve been there unfortunately for one week with our one year daughter but it was a great time. Food, staff and everything was terrific. Every evening we could try dishes from all around the world...
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We stayed over New Year and couldn’t fault the food, the staff or the weather which were all really good! However I am unsure if the hotel is in trouble or whether they are simply trying to cut...
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Went away on boxing day for a week. The hotel is large and well maintained. Poor communication when arriving meant that we had to visit reception several times. Food was very average and often found...
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Overall experience of the hotel was that it only felt like a *** hotel. The apartment needed maintenance as it smelled like sewer every morning and every night! The food was mostly good but the...
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Second visit here and honestly I believe standards have dropped slightly but overall a great place to stay. This time we upgraded to a Superior room but unsure exactly what was was Superior about it...
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2nd visit with two young children.
This is a really nice hotel, loads of room around the swimming pools, I thought the food was spot on, but the best thing here is the staff. Rarely have I met such...
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Excellent for families and kids of all ages. Nice location and view, beautiful walk to the beach side with playgrounds on the way, nice renovated room with sea view, lots of activities, tasty food...
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We have stayed in this hotel 4 times now. Each time there have been improvements that make our stay that bit better. This year the hotel had kept up its usual standard of cleanliness, it was...
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I'm literally just home from spending 10 days in Be Live Family in Costa Los Gigantes, Tenerife. I spent 10 nights there with hubby, son (16) & daughter (10).
On arrival we were quickly checked into...
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Excellent staff at reception, the food was good and fresh, good wine and drinks, the pool area was clean, good temperature in the pools.
Animation team had fun activities for kids and adults.
The...
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We had another great stay here staff are great and the weather was amazing. The Christmas Gala dinner was very special.
This was our first experience to be away at Christmas we had the best...
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This is our second trip to Costa Los gigantes and it was a lovely holiday.
We go for the upgraded room. I know many say it's not worth it but having stayed in both I believe it is. We were in block A...
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Loving the weather and the sites but the hotel after only 2 days, awful. Just little things that add up after only 2 days. Like; you cannot book restaurants in hotel online, you have to book at...
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This is a lovely hotel very geared up for families with children.
We were 3 mature couples who went there for 4 days following a cruise & they placed us in rooms opposite the swimming pool which was...
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Absolutely fab hotel, on our last day and its been perfect! Rooms cleaned daily, fresh water in fridge. Food good, staff very friendly. Entertainment and rhings for the kids are great. Dont wana...
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We arrived early morning and check in wasn’t until 3pm but we upgraded our rooms (which was well worth it!) enabling us an earlier check in.
Our room was lovely and modern and clean, I would opt...
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Travelled on 8th December for 10 days of winter sun. Returned to the hotel... dont often do that, but we liked the hotel last year and the heated pool was a real attraction when travelling with a 7...
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Overall an enjoyable 5 nights stay. The entertainment was to a high standard but the performers we have seen at this hotel before. The lounge bar "one man" entertainers tended to sing from song books...
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This was our 1st family holiday aboard and we could not ask for a better place. Everything was great for young kids to adults. The staff could not be more helpful and polite. We will be booking again.
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Booked all inclusive holiday via TUI. All inclusive means all inclusive. These hotel and TUI needs to define the meaning of all inclusive in English dictionary. I am well traveled and had been on...
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Had a fantastic 10 days holiday in the sun. Don’t listen to the bad reviews! The food and drinks were spot on for an all inclusive hotel probably the best we have experienced. The hotel is spotlessly...
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Had a great time here, plenty of sun beds and pools food was good plenty of choice available. Rooms spacious and clean. Staff friendly but a bit rushed at evening meal times in a few days one area...
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We just returned tonight from the hotel and I cannot fault our time there from the freshly cooked food to the fab entertainment team, to the apartments and the beds. Sofía was amazing upgrading us to...
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This was our sixth visit to the hotel, and we have enjoyed all of them, but probably won't return. The reason for this is that my wife and I are both ion our mid seventies, and the hilly location of...
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All in all a very nice hotel. Some small and easy improvements like fixing the minigolf holes a bit and cleaning the tenniscourt (was very slippery) and so on would be very welcomed. We had a very...
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Our sixth visit. A great place for an out of season break as it is spacious and not too many children. Food was even better than last visit. Hotel was clean comfortable and relaxing. Staff polite...
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Travelling with a teenager with autism can be challenging as he doesn’t always follow the same social codes as everyone else. But the staff at this hotel made it so easy. Everyone was very friendly...
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Apart from noise of building site early in morning s very pleasurable stay in a very clean lovely surrounding hotel . food variety good though labelling sometimes confusing . entertainment was good...
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We are currently staying here at costa los gigantes hotel with my three children and mum and dad. From arriving on a late flight easy check in and because the Buffett had closed the staff had left...
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Great hotel, food and lots of entertainment for kids and adults.
Vicky very friendly and will welcome you with a smile. Also Hannah and Danny from Tui great customer service and they've good contact...
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We are here now. Hotel nice and lots going on but for us far too large and impersonal feel. Came back from pool area today to find 150 euros and 40 pound missing! We had cleaner this morning and...
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Just got back from the hotel Los gigantes. It was our fourth time to this hotel. Great food, great service and lovely hotel. We will be going back again. We always go in the winter and the weather...
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Great family fun. Typical all inclusive regarding food but would return.
A long journey from the airport which would put some off especially when there are a lots of drops.
I had a superior room...
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It was admittedly very daunting taking a 9 month old baby and a 3 year old on holidays with just myself and my husband. We travelled with TUI and upgraded our room to a family room. We were very...
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Hotel was comfortable and is being refurbished. Food choices are excellent and good quality. Very steep hill down to town. If you have mobility problems get a cab. Pools good but cold. Weather...
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Returned last week after a 7 night stay.
Good for families with children as lots to do on site. Not really practical to visit resort or beach with young children but enough to do at the hotel to...
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Came her in the 17/11 we arrived at the hotel very big but clean we was taken to the room by a golf cart Thankgod didn’t fancy that walk.
The room was massive I was in a family of 4 the room was...
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THE hotel was perfect due to My Wide had a leg damage and problem to walk, eseay to Love sroun and resonabel distances to everything. Good solution to havet different quizet an a activity pool...
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This was our third visit to this hotel in three years. We came back because the hotel was fabulous on our last two visits. NEVER AGAIN.
BEFORE WE ARRIVED, We emailed the hotel who in turn confirmed...
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Nice concept with a lot of apartment buildings mixed in a garden looking park arrangement. Separate quiet pool for adults with good lunch and beverage options. However, lot of stairs (and elevators...
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Very nice hotel/holiday village. Very well maintained, reception very helpful polite and professional. Very clean nothing too much trouble regarding staff. Food was excellent with a wide...
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3rd trip to hotel and last. Location is great and sea views to La Gomera stunning but...rooms tired and dated but refurbishment in progress, pools and gardens well kept and clean, pool towels...
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You don’t get what you expect. The staff in the reception was not very friendly and the overall experience is not very Good. The food is blend and the rooms is very worn out. So this trip was a...
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everything was great but you need better animators who will encourage and entertain people. The hotel is beautiful, service, cleaning is a high conditions. The food was fine. Great place for...
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Just finished 7 night family holiday at this hotel. We found that your allocated suite/apartment is very much “luck of the draw” as some are dreadful view-wise and not so easy to get an exchange as...
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Happy with everything. Cleanliness. Activities evening shows. Food fantastic. Plenty of choice.
Lots of nice seafood.
Friendly happy waiters working extremely hard. Spotlessly clean. Just go and...
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Loved this hotel. Nothing bad to say about the place. Stayed here twice now and loved it both times. Would definitely stay again. Rooms were lovely and clean. Staff friendly and helpful. Drink...
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Travelled with our two children, 5 and 2 for 14 nights at the end of October. We had a room in “I” Block and were really impressed with the space and the fantastic view. The room was cleaned daily to...
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A fantastic hotel especially if you have a young family.We have been to Tenerife for the last 7 years on all inclusive holidays and this is one of the best we have been to.
The only fault I can give...
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Well 2 years on....
We stayed here in 8 years ago and it was wonderful.
We stayed here again 2 years ago and well quite a difference with procedures and staff attitude.
We stayed here this week, to...
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Pools were very nice, and the water quite warm. Nice plants/flowers made the area feel green and cosy. We enjoyed our stay very much. On the downside: constantly broken elevators and poor labelling...
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This is a good hotel, it is clean, the food is good and the staff are friendly. The rooms are exactly as shown on the website. There is plenty for the children and the entertainment team work hard to...
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Arrived on Tuesday celebrating our 5 year wedding anniversary. Got room from the B block with beautiful views to the ocean and La Gomera. The room 306 is absolutely great in every way, can’t thank...
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Not so much a review more a question for now. only arrived today and so far alcoholic drinks are proving not to be much to go by. Can anyone recommend a decent alcoholic drink that is not watered...
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A lovely location and resort that will keep the kids busy and happy. Reliable good range of food and alcohol. Bars by the pool catering for both adults and children. Choice of two pools to...
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Huge site. Plenty to do and enjoyed the stay but it was shared with a local entertainment team that took a little away from experience. Did not actually leave the site as found that much to do each...
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We were travelling as a group of 10 ranging from 5 to late 70s. We all really liked this hotel for many reasons. The main reason was it is really good for accommodating larger family groups, plenty...
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I took my two boys away on my own as my husband couldn't come, we've been before and the holiday village is just as good if not better than before. I felt very safe on my own and there was so much...
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We loved our holiday here! From the moment we walked in we were relaxed. We never tired of the wonderful sea views and sunsets from our room, the pool and snack bar.
Perfect location for us. We...
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Wcan honestly say we did not know what to expect seeing a selection of mixed reviews some of which were awful. This holiday was going to be our first time in Tenerife and also a Holiday...
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Nice clean hotel, well looked after and more than adequate.
Day time entertainment was good lots going on for kids and adults.
Night time entertainment well not so great. Reps singing along to...
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Good holiday but food not as good as our last visit.Food not always hot enough. Good variety of main courses but spoiled by being tepid. Room good as was cleanliness of the whole resort.
Kids club...
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Great place to visit if you want to have everything available within the complex. There is absolutely no need to leave this complex as there is something for everyone. This is our 2nd visit, once in...
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This was our first holiday village and it was so lovely i would recommend this hotel to anyone who wants to make memories to last a life time hotel was spotless. HV reps were amazing Ali gave us...
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6th visit in last 7 years
Arrived with teenage family for our 6th visit
Also took with us this time my sister, husband and her young children for their 1st visit
It’s safe to say that we all had a...
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Had the best week at this hotel. Really lovely place and the food/drink/staff were great! Have to give a massive shout out to the brilliant ACCTIV entertainment team. They really made our holiday and...
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Bad points
On arrival at the hotel we discovered that TUI had not mentioned to the staff that we had a disabled passenger and as such were placed in rooms as far away as possible. The friendly hotel...
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This was our first holiday village experience and we enjoyed every minute. The entertainment team and kids club were fantastic with our two boys (aged 6 and 4) it was the first time they have ever...
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This was a great hotel. Dated in areas but it is clear upgrades are happening. Fab food, entertainment and facilities.
The TUI team were fabulous. Would definitely recommend this for families large...
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Honestly we’ve just had one of the best holidays ever, the place is amazing and has NO problems with anything, it’s the perfect all inclusive for families!! The Spanish entertainment is much better...
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Amazing place to go would go back anytime good food good times good rooms excellent place for the family to go with pools for the kides the sun beds for the grown-up to relax on in the sun not a long...
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We really enjoyed our family holiday to Holiday Village Tenerife. We found the whole resort extremely clean, check-in was very quick as we arrived at about 10:30pm but the golf buggy ride was the...
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Staff was very good, in particular the guys taking care of kids. But, In comparisons with other resorts of similar level:
- cleaning can be improved a lot in particular around the swimming pools...
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A-M-A-Z-I-N-G for adults and kids.
International food and drink: so expect everything, garlic and onion everywhere. There’re no boiled vegetables for babies (only garlic-onion-vegetables) but they...
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Just got back from a 2wk stay to celebrate our dads 60th birthday, and wow what a fantastic time we've all had (13 of us). From the moment we got there the receptionist could not of helped more we...
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Check in time took absolutely ages, when we got to the room we found there was a bottle of water which was nice, I soon drank the water and went down to reception to get some more, only to be told...
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I have just returned from a week at Holliday village Tenerife and I honestly can not fault the hotel! Room was fab! Food was nice plenty of choice staff are very friendly make such a fuss of the...
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Just came back from this amazing hotel again for the 4th time! Once again we had a brilliant time and if you couldn’t tell we love this place so bloody much! The only downside is that I hate having...
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Currently here enjoying the hotel. Can't fault a thing. Staff very friendly and lots of them. Pools massive with lot's of sunbeds. Views from our room in L block amazing looking over the pool and...
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Absolutely superb. Totally child friendly. Excellent facilities.variety of leisure activities. Friendly, helpful staff. Very clean,up to date rooms, comfortable beds, spacious balcony with gorgeous...
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Family of 6 staying for 2 weeks in 2 rooms. Overall a good stay however some areas that could be improved on.
Location - This hotel is a good 40min direct drive from the main areas of Tenerife and...
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Stayed 24th Sep - 1st Oct. Stayed in L317.
Pro's:
Fab location, great view of pool and beach.
Great pools and spa.
Lots of family friendly activities around pool, sports courts and enjoyable party...
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Wanted to write a review as i feel that people are being unfairly critical of this hotel. It's a TUI FAMILY LIFE hotel, so expect FAMILIES with kids and inflatables and music around the pool and...
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Firstly the holiday village side to the holiday...
The staff are amazing. Big thanks to the whole of the entertainment team who work tirelessly and made sure Nate had a great time at live and loud...
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My family stayed here for a fantastic 2 weeks, our 2 yo & my 4 yo nephew had a ball. The kids pool was great shallow enough for them to paddle about themselves. Soft play & mini golf were good...
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The rating in the subject has come from my wife who has an attention to the detail and is not generous with the numbers. From the experience we had in this resort and in Teneriffe in general I would...
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Just got back from this hotel on Saturday 28/09/19.There was myself my wife 2 daughters & 2 son in laws &3 grand children the good things for our party was plenty to do during the day and night time...
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Just arrived back from a 2 week stay at los gigantes, 2 adults, 2 children. We stayed in a superior suite in A block right by the quiet pool. Room was fab, double bedroom, sofa bed in the lounge...
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The worst restaurant ambience I have ever experienced..so unfair to all those family’s that are dignified with their families when some it’s like feeding time at the zoo the hotel is fine a good...
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Accommodation - 5*
Pools - 5*
Cleanliness- 5*
Views - 5* (Room number M319)
Being a holiday village it’s is very big so be mindful of the room distance from restaurants and pools etc if you...
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The food was very good, our room was large, the service was not so good, it was not a holiday-feeling that we got from them. The beach was terrible (black sand, pay for a bed...). The reception was...
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Overall the hotel and staff were good BUT from the first night we were visited by cockroaches.
We caught one an inch long under a glass at 3am the first morning. We took it to reception later that...
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We passed this hotel on a trip to Los Gigantes and decided to give it a try as a couple. The hotel is HUGE, the sea view suite we had in block A was HUGE and very nice. Generally it is indeed what...
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We knew that this is a family hotel but we thought that as we were going for a week in mid September that there would not be so many children. Big mistake!
Having said that we had a good break and we...
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Hotel was clean and staff helpful. The entertainment team are brilliant with kids. They work so hard and are so friendly. Room was big, clean and had no problems apart from a broken kettle.
Food is...
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Stayed here on our first family holiday abroad, first impressions were very good with nice views of the pool and sea.n
Our room was a little disappointing (L201) as it was rather tired and dated...
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We had a very pleasant stay at a well equipped family hotel, our 5 year old son had lots of entertainment and the food was very tasty with lots of choice! Price/quality even a 6 out of 5 :) enjoy...
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Fantastic hotel. Lots going on throughout the day and into the evening. Particularly enjoyed the Aqua Gym sessions in the main pool! Food was wonderful. Lots of variety and enjoyed two trips to the a...
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I stayed for 1 week here at the end of August and we had a fab time! I have no complaints about the hotel, it was cleaned so thoroughly and maintained really well. We had a normal suite, and I don't...
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First and foremost I would like to say kids club have the most friendly/caring and kindest team and go out of their way to make your child welcome and they give the children the best time. This also...
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Just got back from a fortnight there with my wife and 4 children. Great hotel with EVERYTHING to do, you literally don’t need to leave the place with the pools, aerial adventure, volleyball...
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TUI Hotel costa los gigantes.
Excellent.
Pool clean, instantly shut for 24 hours when there was a problem. 2 other pools to use.
Wide variety of food buffet style. Staff welcoming and quick to clear...
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Lovely clean family hotel.All staff work hard to please the guests to ensure that they have a pleasant stay. Food was real good with a variety of dishes to suit everyone's need. The only negative is...
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Great experience for the kids, well recommend it. Perfect for family get away. Swimming pools were clean and well maintained. Kids found the slide great fun. Plenty of kids clubs that cater for all...
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We have just returned from 2 weeks staying at this hotel and it has been one of the most relaxing and enjoyable holidays we have ever had. Even though it is a very large hotel, it never feels too...
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We have been very fortunate this year to be treated to this second holiday to celebrate my in laws 35th wedding anniversary and my wife and daughters birthdays. All 12 of us had a great time at this...
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We first visited this hotel 9 years ago when it was called Luabay. It was ok but didn't lure us into going back the following year.The following summer it became a Holiday village run by First...
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We stayed here on Holiday from 24th July to 4th August and was our young sons first ever holiday abroad,
From the moment we arrived everything was brilliant, I'm stunned it is not a 5 star...
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Could someone give me some advice we are coming here on Friday 30th aug 2019 but don’t get to the hotel till about 11.pm could someone tell or give me some help whether there is food laid on many...
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We have just come back from the most fantastic 2 weeks at this hotel.
We are a family of 4, my children are 7 and 9 and they loved everything about it. The views from the hotel and restaurants were...
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We had a fantastic holiday and will definitely be going back. The only negative really was that there wasn’t much to do in the surrounding area, however the available trips were fantastic. Would...
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Amazing hotel with stunning views of La gomera you won’t find anywhere else on the island!
Rooms are all a great size and tv channels have a massive range of channels in most languages.
Food is...
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This was our 1st trip to a Family Life resort, and overall it was excellent.
Resort
First off, the place is huge. There are 2 main pool areas with (3 if you include the splash pool by the slides...
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Great holiday , fantastic facilities and great entertainment. food and drink on the whole is very good and plenty of choice, also the resort location is lovely so much nicer and chilled then other...
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We stayed here 2 years ago and came back as a couple with a 7 year old and thoroughly enjoyed ourselves.
We had a refurbished room. I emailed the hotel and asked for a high floor near the main hotel...
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This was our second time back and it was as amazing as the first time, all the holiday village staff as well as the be live staff are amazing, the food was really good loads of choice in the...
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Third visit to this hotel over the last 8 to 9yrs. We still enjoyed our stay this time, but it does seem that the rooms could do with a make over, dated and things broken/rusty.
Entertainment was...
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It is a perfect hotel for family vacation. The location is great, there are several pools, animations for kids, the SPA seems very relaxing. Staff is very polite and always smiling. I recommend it...
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We loved our holiday and the holiday village staff were great but the accommodation was not great, the cleanliness of the rooms was poor in my view, there were cockroaches in our room and whilst I...
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Three generations of the family went here under the guise of Holiday Village Tenerife, my wife and I, our two daughters and their husbands and four grandchildren. We had threee rooms on block O, all...
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So every few years we think let’s have a holiday where the sun shines and the drinks flow and the foods abundant and the final day we realise why we don’t do this every year without fail.
Good points...
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Straight to the point - this hotel has two large pools. 4 days out of 7 one was closed due to people pooping in the pool. It wasn't babies in swim nappies, it seems to be a trend which is absolutely...
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Not long been back from an amazing 10 day holiday. Could not fault the hotel for anything. Perfect family holiday lots to do for any age. Food and drinks were amazing lots of choice and a different...
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11th visit and we will continue to return year after year. Steffi ...we miss u and thankyou for always looking after us at the hotel. Food is just lovely.. rooms spacious and clean... the pools are...
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Our third time in this hotel, so obviously a bit of a hit with the family!
Two adults, a 12 and a 9 year old in a superior sea view room. Great view of the Atlantic and La Gomera and a hint of the...
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We came for two weeks in July and August, booked through first choice.
The welcome, reception and staff service are all excellent. Throughout our stay everyone from reception to restaurant and room...
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First visit here and the hotel is beautiful and really clean. The staff are welcoming and helpful. We booked a superior room which had the most amazing sea view!!
The downsides to our visit is that...
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Beautiful hotel! Walked through into reception to an amazing sea view. Always clean and well kept. The pool area was lovely, again clean and well kept. Lots of beds available. We got up 8-8:30am the...
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We stayed at this hotel 21st July-4th August with our 2 17 year old daughters their friend and her mum, as a family of 4 we came last year too and enjoyed it so much we came back with friends and...
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Big hotel but not to detriment of guests enjoyment, plenty of sunbeds, lots to do (activities). Food very good for all inclusive and would definitely recommend the (grill) alacarte. All staff were...
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This is a good hotel with good security, clean and a fair location. Staff is friendly and it offers a lot of activities for both kids and adults.
However, service goes down when you start cutting...
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Stayed at this hotel from 12th -26th July with my husband and 11 year old daughter. This is our first holiday village and now wondered why we haven’t tried one before. We really enjoyed our holiday...
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We are a family of 4, 2 boys aging 10 and 7. We love Tenerife and have never visited this part of the island. It is quiet and beautiful. On arrival the hotel looked lovely, our room was gorgeous with...
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Me and my family have just returned yesterday from the Holiday Village Tenerife (Be Live Hotel Costa Los Gigantes)
This is our 2nd visit last August was our 1st trip over
SIMPLY OUTSTANDING FOR...
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This hotel exceeded our expectations. We stayed in two superior rooms with two teenagers. Rooms modern, immaculate and fresh with Dolce coffee machine included. Tv with English channels so could keep...
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Great family fun, excellent entertainment, good variety and quality food and very friendly staff.
This was the second time at this hotel and will not be the last. Loads of things to do, if you want...
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Firstly, I’ve read some of the other reviews which were written when we stayed at the holiday village. I can 100% say that this hotel is fantastic! It is throughly clean, tidy and immaculate. The...
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A 5 star experience at an amazing hotel! From the moment you arrive in this hotel you know you are somewhere special. The views are amazing from every corner of the hotel and the staff are friendly...
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Spent 2 weeks here in June/July with my husband and 8 year old daughter and had an absolutely amazing holiday. I have stayed here twice in the past so emailed the hotel and asked for a block that I...
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We stayed here july 12-19th
With 2 children age 7 & 3, children really enjoyed the pools & holiday village reps but thats about it...
Wouldn’t return due to a number of reasons, first the food wasn’t...
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Having previously stayed here in October time, we are very much looking forward to our second visit this August.
Now, this is a big thing for us as a family as we have never stayed ANYWHERE twice...
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The hotel was fantastic! Very clean, friendly/helpful staff. Lunchtime menu was a bit hit and miss. The HVclub was the crowning glory! Staff were 100% all the time, friendly and enthusiastic...
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This was our first holiday village with our kids 9 & 12. Check in was quick and efficient and our room was spotless, we were in block A in a sea view superior suite. A welcome pack of sandwiches...
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We (2 adults & 3 children age 17,12,9) are currently here at the Holiday Village Tenerife and have been for almost a week with a week still to go.
We haven’t had any problems so far, the place in...
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Great holiday complex fantastic holiday village team amazing rooms spotless pool area spotless food alright could be a bit warmer good selection plenty too do handy shops on site all hotel staff...
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Having been to this resort 6 times this is without doubt our last. The standards of food /drink/facilities gone downhill.
Watered down drinks. Very bland food never hot.More like a cattle market than...
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Visited in early July and have to say this was the perfect place for our family to visit, my lad who is 6 years old loved the place and was always finding things to do.
Rooms- we stayed in block M...
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Went to resort with First Choice as a Holiday Village. The HV entertainment for children is fantastic, their kids clubs are varied and offer the opportunity to get out of the sun when it’s very hot...
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Having stayed in A block last year we requested it again so were given a premium room there with a great sea view. This block is furthest from the activity pool and entertainment so is very...
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Love the resort, the service is excellent, there is a variety of food for everyone. The entertainment team are excellent, very professional. You will feel safe in the resort and the city as well. We...
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We went here with First Choice as a Holiday Village holiday and wished we didn’t have to come home. Despite the hotel being on multiple split levels there were lifts everywhere giving easy access...
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Everything was perfect i liked the personal, reception was one from the best. And i already booked next trip to this hotel. The only thing was premium packet there was no CAVA included. Sparkling...
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Just back from 2 weeks at the holiday Village in tenerife with the missus and our littlest one aged 4. We've been to other HV properties so had an idea what to expect.
The first obvious aspect of...
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Just came back from there and I wish I was back, amazing staff and amazing animation team, really friendly and approachable and willing to help, and big thank you to Lucia for give us the best time...
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Beautiful resort! The standards are exceptional. The staff are very warm and welcoming. Food is a 7/10. Area is a bit secluded, which is ideal if you want a relaxing weekend away. We booked a suite...
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This hotel is huge ! Nice check in and first impressions were very good. Got to the room which was really big clean and airy. Food was amazing ! My wife and me put on over half a stone we had so much...
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Stayed 2 wks with kids and grandchildren very large complex 1st impressions were very good but 3 days in that changed for reasons 1 food very bland and cold every day 2 pools at least one pool closed...
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Ok hotel, food fine for adults but my kids struggled. Sun beds at pool were filthy had to baby wipe them each morning before put towel on it.
Entertainment was ok best one was Verne done by own...
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We have just returned from 2 weeks at Holiday Village Tenerife, which was a great holiday for my wive, daughter and I. Firstly this hotel is geared up for families and children with the vast...
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Family Holiday ranging from 5 to 70 years old, rooms excellent , spotless clean, modern , beds very comfortable and air con very quiet , food very good , always something to eat , entertainment...
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Really good hotel for young families. Holiday Village reps friendly , entertaining & worked hard. Hotel & rooms were spotless . Really didn’t enjoy the food which very repetitive & hot food was...
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For an all inclusive hotel this is worth the visit. Very child orientated entertainment. the area is not in the main tourist centre, so in the day light the small town didn't seem to offer much night...
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We arrived on the 17th May and had a great first 9 days until 26th May when our room was robbed and safe stolen. I would like to say the room was broken into but it seemed more like an inside job...
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First time in Tenerife so wasn’t sure what to expect. However the holiday village was great so much for the kids to do and for us adults.
The rooms were cleaned to a high standard. And all rest of...
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We visited this hotel for the 3rd time in late April/May for a 2 week holiday, and once more it did not disappoint, staff excellent, special mentions to Lucy, but all the staff are fantastic. Our...
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Really enjoyed our stay here last week. We asked for a quiet room and it surpassed our expectations - treats for the kids, spotlessly clean and a great view. Our 7 year old loved the kids club...
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Had a blast at holiday village tenerife staff really friendly, food was good except the breakfast was always cold, the snack bar around the pool was brilliant they had a little bbq section which was...
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We had a fabulous family holiday overall, this is a brilliant complex for children, lots to do, the entertainment staff work really hard and involve everyone. We had a couple of issues like our room...
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I Would highly recommend this Hotel for families, we had been given an opportunity to upgrade our room which was fantastic, we were right beside the quiet pool which suited us as we had a toddler...
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We (2 adults and 1 child) spent a fortnight at Be Live Family Costa los Gigantes (Holiday Village Los Gigantes) between the end of May and early June 2019 and thoroughly enjoyed our stay.
I would...
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Lovely clean pools. Good variety of food. Helpful staff. Poolside bars and restaurants also very good. Great spa and they allowed children during family time which was really good.
TUI rep team were...
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Great stay. Loads of things to do. Entertainment and kids club (1 and 3 year old) was great for the kids and we would go back. Bed was comfy. Hotel spotless. Good selection of food just could do with...
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Lovely hotel has everything you need, loads for the kids to do, didn’t try kid club but great pools, inflatables in the pool with games, splash park and a mini play zone , assault course up high...
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We have just returned and it was fantastic. By far the best all inclusive holiday we have had. Plenty of activities for the children to do. Food and drink was lovely, cocktails are included which...
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We stayed for a week in June and cannot Express how brilliant the staff were, local staff, hv reps and the Spanish reps. Food was lovely and so much choice servers were on the ball getting you drinks...
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First visit here and we have been very surprised ! First ever holiday village hotel!
+Food good especially Sunday roast and curry night.
+pools really good
+ room lovely and big slightly dated...
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We had a lovely time on our family holiday kids loved it, rooms were very clean and spacious and we appreciated the bottle of water they gave you every day also the change of towels. lots of variety...
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My wife and I had a fantastic time! The food was good, the entertainment was far better than I expected it to be. The staff were all helpful and courteous. The kids club was great and we just wished...
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We really enjoyed our stay here. Its the perfect place for families with lots to do including tennis, basketball and mini golf. You will never be bored. The food is very good and varied. A special...
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Fantastic place everything is spot on from checking in to checking out, food was spot on we was the top room.with ps4 bedroom & location was fantastic, over all10 out of 10 5* all the way...... Will...
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Stayed here for 11 days in May holidays with my daughter Luisa & grandsons Dylan & Paris , 13 & 10 years . We had paid for an upgraded room on booking & when we arrived we were very happy to be in...
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Excellent hotel and excellent staff. Great for a family holiday and the entertainment was fabulous for the kids/grand-kids. Plenty to eat and drink and three lovely outdoor pools to chose from...
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Had a wonderful time at the hotel.
Great views.
Fantastic entertainment morning to night.
Staff were amazing and place was spotless
Food was plentiful and varied but being an all inclusive buffet...
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We went to the Holiday Village from 21st May-31st May and it was fantastic.
Hotel- The food was fab, great choice at both breakfast and dinner. We only ate once in the main restaurant for lunch, the...
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Travelled as a family of 4.kids 5 and 6.had an enjoyable time kids loved it,holiday village staff are very good.hotel staff very professional.food very good,2 weeks of it does get a bit...
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The site is big but everything is accessible clean and great staff both hotel and hv the food was great and the entertainment team were fantastic I would highly recommend this holiday village and the...
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Visited with husband and toddler. Stayed in the family room which was lovely, bit tired looking furniture but nice and clean and lovely sea view. Holiday village team were brilliant with the evening...
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I’ll start with the positives. Rooms were spacious and we had an excellent sea view. The entertainment was fantastic, there was something for everyone. There was plenty for the kids to do from...
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3rd visit and would return again. Our son enjoyed the activities. Staff really friendly. Food nice. Rooms comfy and clean. Matty from anamation team was great with adults and kids, getting them...
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Incredible entertainment for kids - most days there were 4 club sessions and evening shows. Our kids loved every minute and we were able to have some time just to have a drink and a natter!!! We...
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Superb holiday! The hotel was spotless! Every member of staff was polite and helpful and the holiday village entertainment team were amazing 😉- so full of beans and were having as much fun as the...
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A fantastic venue for family holiday food and drinks on hand all day long. Everything provided within the resort. Food was excellent with such a wide variety everyday. The activities were very good...
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A great family friendly hotel, lots for kids (young and older) to do (kids clubs/ water slide/ mini water park/ soft play). Superb family entertainment. Buffet always had lots of variety. Rooms are...
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The superior room features air-conditioning and was a good size for 2 adults and an 18 month old baby. The beds are a little worse for wear with big pits where where previous visitors have laid. A...
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After second visit in this hotel I left a bit disappointed...instead of finding improvements in the hotel...I found negative things...the food was good and fresh but many times not enough options...
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Just got back a couple of days ago from here. We had a week family holiday. Overall it was a nice a stay theres just a few things i should mention.
Firstly we enquired for a room upgrade (there was...
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An amazing holiday our son even learnt to swim. Both children were too young for most of the holiday village activities but that made no difference only issue was mini disco at 9pm is far too late...
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Superb resort for families with young children. Very helpful hotel staff and extremely good, friendly, hardworking First Choice reps and entertainers. Wide variety of food well prepared and...
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We have just arrived back from this hotel. There are lots of pros to this holiday firstly it was immaculate, constantly being cleaned. All in house staff are amazing. The first choice reps out of...
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We had an amazing little family holiday here, we all really enjoyed it.
We got to the hotel late at night, we were all starving and were worrying about what we would do for food but when we got to...
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This was our first family holiday with our almost 2 year old so we were a little apprehensive.
But this holiday couldn't have been better.
We were given room 317 in block L which looked out onto...
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I stayed at the holiday village for a week with my wife and 2 young children 8 and 18 months between 10/05/19 and 17/05/19, this isn’t the first holiday village we have been to in fact it’s about the...
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A very good Large Family Resort, a lot of emphases is given to family entertainment. The whole resort is lovely and well kept, with so much to do if you wish to. The rooms were very spacious...
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Me my missis mum dad and 3 kids went and it was amazing thanks to Lucy ! She is the best!!!! All The entertainment were wicked. Overall perfect. Well definitely recommend to all my friends. Thank you...
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This hotel was amazing I couldn’t fault it! We had a basic family Suite which was fine for what we needed (2 kids one who’s 4 and one who’s 15month) has mini fridge and two rooms
The entertainment...
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Superb holiday with my son Anthony who is recovering from a heart attack. The low level of rooms was great with lifts available.
Food and facilities were fantastic.
Our only disappointment was the...
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We stay there for a week. Rooms could be in better condition. Also some staff are not friendly at all. The food was good a lot of choices of different cuisines . All entertainment were brilliant...
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Stayed her last May on a Gustazo voucher. Was a lovely spacious room more like a suite said sea view but literally it was a thin strip of sea view, but misleading would suggest partial sea view next...
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Hi
We stayed in this hotel in April with 4 kids 2 adults.
Good points
Lovely and clean with nice views. Nice rooms and nice area to sit and have coffee outside. Entertainment was good for the...
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We have just finished an 11 night stay here with two young children. Overall the hotel is clean, well organised and the food is good. The HV reps are exceptional. Our room was of the older type and...
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Perfect resort & location! Comfortable and clean rooms. Much to do for kids.. We come back again next year, and maybe the year after again. Lucy brings a smile on everyone’s face even when the sun...
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Overall a very good hotel. The location of the hotel is good for walking, but only if you can manage the hills!
Rooms very clean. Cleanliness could be improved round pool area as in some mornings...
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Staff were all very accomodating and work very hard. We upgraded to a superior room which was nice as it was in a quieter area (despite ongoing work to the snack bar and works next door on the land...
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Lovely hotel. Food was good, but what really stood out was the kids entertainment...the HV team were fantastic, our little girl was kept entertained throughout the holiday. Would definitely recommend...
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Definitely recommend for family with kids. Lots of fun throughout the day and plenty of food. Staffs are really nice and kids love this. We went last week and stayed for a week. Rooms and...
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We have just returned from a week here as a family of 4 kids aged 4 and almost 2 plus nanny and grandad. We were in block O which was great. Right by the mini golf/ soft play and close to the...
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We’ve just returned after a 10 night stay at the hotel with my two daughters age 3 & 6. My kids loved it and didn’t want to leave. Food was good always had something different to eat, the theme...
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We have just returned from 10 nights atthis hotel, 2 adults & a 2 year old. I cannot believe some of the negative reviews as I haven't a bad word to say about the hotel and/or it's staff. The food is...
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We loved this hotel, it had everything we wanted, lovely large heated pools, a great apartment which was very central and a really good size. Lots to do. Staff are good, and for the most part the...
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Travelled with me wife and two children (3yo 7yo). A very big hotel and busy but expected for time of year.
the grounds are pleasant and they did a fairly good job for the number of people of...
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..We have stayed four times before and this is a really good hotel, very clean and the staff brilliant. The food was okay, but in my opinion not as good as the previous times we have stayed, also the...
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The hotel was nice and clean. Our room was nice but we did pay for an upgrade. Evening entertainment was good, and the water slide and the splash play and the soft play were also good. The children...
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Very good hotel, clean, tidy, comfortable rooms. great choice of foods. Lovely swimming pool. Friendly staff. Very nice atmosphere. Easy to get around too. Entertainment varied, Verne show was...
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This is a good hotel but I will first share the negative experience we had as I feel it is important for other travellers to know.
When we booked this hotel with First Choice, we upgraded to the...
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We had a fabulous holiday! Superb hotel for the family, our daughter had a birthday there and you can order a cake the day before and they will bring out with candles and the song!
So much to do for...
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We arrived for a 10 day stay during April. It was a 4 and a half hour flight and a 45 minute transfer from the airport which was smooth.
The location of the hotel is good - you are up a hill but...
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Was worried about coming here for Easter 2019 after reading some reviews, but we had a lovely time. Have done many Tui/Furst Choice All Inclusive's with children over the past 10years and Id say...
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Fun hotel for the kids, lots to do. The king size bed was soft and very comfortable but the sofa bed had an extremely thin mattress and the springs could be felt through it. The staff padded it with...
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Hotel was very large as expected but this made eating feel like a canteen rather than a restaurant although saying this the food was good and a good selection. Some maintenance was needed on the...
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We stayed two families across three rooms for a week. This was our third stay at the hotel. In general, we had a really good stay, but there are a few things I think could be better.
The rooms: we...
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Generally an excellent holiday and hotel complex. The only negatives I would mention are
(1) the kids’ club activities never seemed to run as advertised during our stay (week leading up to Easter...
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Our third time here and we had a really good holiday. We stayed in a superior suite and I have to say that the white decor really brightens the rooms up (I personally think it is worth the extra...
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I have recently returned from this hotel. The rooms and staff are very good, with cleanliness been of the highest order.
This is the first hotel I have ever been to where you can only change your...
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Been here 4 times now so must be good but loses one star for following issues -
Negatives - Beer and booze Definitely watered down.
Toilets had broken basins and we our group had bugs so definitely...
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Its a good hotel for kids and families, family rooms in B block are very nice, food is OK but a bit repetitive, all in all a good family holiday but not quite as good as last year when we really...
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Great family holiday, lots of activities for kids and adults can relax. Very clean and well managed. Great value for money and food very good lots of choice available even for kids. Great location...
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Another weeks visit this hotel is so relaxing. The staff are really friendly and the cleanliness of the hotel is first class. We celebrated a birthday and wedding anniversary whilst there a...
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Had a very good holiday in this resort. Pools are very good and the big pool is heated which is good. The night entertainment for adults and kids was nice. Good choice of food in the buffet. Location...
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Stayed here twice now. There is so much to do for families and children. The hotel staff are extremely friendly and helpful.
The rooms are a little tired in places and some upgrades will be needed...
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I think the best Place for families with Kids. Quiet, sunshine and good food. My son had a great time with the heated pools, minigolf, suspended circuit, water slide while we relaxed. Sure we'll come...
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We are currently on our ninth visit to the hotel we have been here 4 days and have seen some changes and not for the better. It has been our bit of paradise for 8 years but we are so diappointed this...
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Nice and big hotel, but very noisy when eating in the foodhall, and no place without noice in the evenings (bar/gamehall) Hard too find a spot to relax, the only alternative is going to your room...
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I honestly don't know what people expect from an all inclusive package holiday - 6 star silver service?! If you have young kids - book it and you won't regret it. So much to keep them entertained...
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Overall it is a nice hotel with nice staff. Pool area is great with a lively or a quiet section which was perfect. The entertainment staff work very hard. H/ever if veggie dont expect nice food. As...
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Great hotel for a young family with lots of great facilities and a great entertainment team! Food choice is also good with lots for the little ones! This was our 3rd visit and we would go back again...
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high rope and minigolf not available for at least 10 days. public relations is helpless.the services are advised on their website and all she can say is she can't do anything..not any gesture to...
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Hi
We had a lovely time at the hotel. We really enjoy our stay. Hotel was fabulous. The stuff was very helpful. Great location at Los Gigantes. I really recommend this place. It is expensive but it's...
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I Went with my partner to find 2 single beds simply pushed together, which was uncomfortable.
Couldnt book in at the restaurants using there app, and was essentially turned away by staff at...
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Contacted two weeks before travelling by First Choice stating there would be building work at the hotel and one of the pools would be closed. When I further inquired they said I could cancel and get...
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The hotel is nice and have a beautiful view over La Gomera island. Overall a ok stay but the big minus is the food and the sound level in the restaurants. It’s very noisy due to the acoustics of...
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One of the best hotel we stayed in with TUI. We definitely recommend this place, as it has a lot to offer for kids and adults. Kids entertainment was so amazing and their animation team (Allesia...
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Myself and the wife spent a wk here from March 22nd. We have been here before when it was the Lubay los Gigantes. The buildings don’t seem to have changed since we were last here(must be 4/5 yrs ago...
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The only thing I would fault would be the reception staff, if we called to ask a question about anything they were never overly helpful and seemed like anything we asked was abit of a nuisence to...
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A beautiful hotel in a lovely location.
A Tenerife paradise. Be Live Family Costa los Gigantes is the perfect hotel and base for a holiday in Tenerife with so much on offer for families and couples...
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Good points - Good base location to make day trips to the more lively towns in Tenerife such as Playa de las Americas which is accessible by a bus it takes just over an hour each way but the beaches...
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Visited this Hotel 5 times....superb staff, perfect staff from reception ( Dorota) can speak many of languages....super food and very important save....perfect spa and all swim pools areas....will...
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Just returned from a 7 night stay here.
The weather was beautiful and was hot every day of our stay.
The complex is absolutely enormous but there are lifts to the different levels and this was...
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Once again great holiday in this hotel 3rd to10th march. Food was fab good italian meal in the alacarte retaurant.We had one of the 2 storey rooms cleaned every day bed was massive and comfortable...
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No hotel is ever perfect for everyone, but usually there are so many positives that one or two gripes can easily be ignored. Unfortunately BeLive Costa Los Gigantes had too many negatives to...
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the hotel has great facilities, and the entertainment was good / great for a family hotel. the animation team were excellent, and my 4 year old son loved the kids club.
what let the stay down was...
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Brilliant stay at the hotel. Room very spacious and clean. Amazing views and good heated pool.Food was ok, we could always find something to our taste, the only downside that food was sometimes cold...
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After reading the horrendous reviews some past guests had given we were dreading our holiday, but, we were very pleasantly surprised when we arrived. The hotel was lovely and clean , the reception...
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Choose this hotel and you will not regret. It was our second time here already. An amazing wiev to the sea, lovely pools, very clean, a lot to do for kids, very helpful and friendly staff. We had a...
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Lovely hotel very high in the town of Los Gigantes.
On arrival we were offered the upgrade to a refurbished suite. We paid 140 Euros for the week. Very nice room and really informative and helpful...
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Lovely rooms kept very clean however you can hear everything in rooms either side of you which could keep you awake dependant on neighbours.
food was good hoevwrr I got poorly from eating the salad...
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Too big hotel area to be nice. Too noisy dining area. High ropes was exellent with very nice staff and also wipe-out at the pool was nice for kids. Hotel waiters were ignoring client many times when...
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Hi All,
I went on holiday here on 22nd February 2019 and had another great trip to this hotel.
I have been here before in late September and had a great experience, and i can now say i had another...
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We stayed there for a week via TUI and it was probably one of the most relaxing week we all ever had.
Fantastic food, very hard working staff, great amenities like the various pools , mini golf golf...
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Myself and my husband stayed at this hotel for a week in March and were really pleased we did! The hotel is huge and we did get lost looking for our room but it was worth it. We had one of the...
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Lots of facilities for children. 2 paddling pools, 1 pool 0.5metres and then the big pools as well. Outdoor soft play, outdoor splash park. Great layout. We didn't feel crowded. Buffet restaurants...
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My mum (in her 70s), children (aged 4 years and 1 year) have recently returned from a really enjoyable holiday here.
The Kids Club/Animation Team were exceptionally good, the best, most welcoming...
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Just came back after a holiday week. We had two very large rooms in a block N, and it was very quiet and peaceful block. The hotel was clean and there was a lot to do for everyone. Two big heated...
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Travelled as a party of 4 and all of us went down with a most terrible stomach bug. Apparently its rife in the whole resort. Would never have went there had we known this. Shame there were no...
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Amazing hotel with stunning views of La gomera you won’t find anywhere else on the island!
Rooms are all a great size and tv channels have a massive range of channels in most languages.
Food is...
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Perfect place, a lot of activities for kids and adults also. Very good meals, friendly staff, clean rooms. We really enjoyed our staying in this hotel.
non-standard layout, at the same time very...
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We had a wonderful stay here, last week of Feb. We had a family suite which was light, clean, and a great spot next to the quieter pools in the D block.
The staff make this hotel stand out, all super...
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Just come back from a fantastic family holiday in the sun!
What an amazing hotel, the swimming pools were heated and large! Loads of sunbeds.
The entertainment staff were brilliant! They were so...
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Enjoyed our time here. A couple of suggestions to improve on it. Staff very helpful. Pools were clean. Food in restaurant not easily identifiable. Thought the food let the hotel.down. 4 out of 5 of...
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Food not up to standard. Cleanliness around pool area very poor, drink spilled and not cleaned for 2 days. Children's entertainment excellent, facilities very good. Rooms a good size, however...
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Very clean hotel. Loads of activities for the kids in the day and evening. Large pool was slightly heated which was great for the morning swim. Great choice of food.
Catch the bus to the nearest...
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We went here with my Daughter and her husband with our two grandchildren for a 11 day winter break during half term. I have to say we were all surprised at the quality of the hotel accommodation...
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We were on a family holiday with grandchildren.
A good complex with friendly staff, clean spacious bedrooms and plenty of nice pool areas. The negative - we noticed that food left in the snack area...
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Had fab time room cleaned everyday welcome pack on arrival hotel very clean food was fine didn’t enjoy themed restaurant lunch meals were the best ! pools clean and areas also all sports free...
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We recently returned from this fantastic hotel and I must say the staff deserve alot of credit here for really making our holiday so enjoyable! A big thanks to the animation team Pablo, Enzo, Bianca...
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We could not have a conversation in the dining area because of the noise - measured 85-90 dB, also in the morning!
They are not strict about hygiene, which resulted in gastric sickness. Whether it...
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We enjoyed our stay here wery much. There are a lot of activities for kids, spacious and clean rooms, enough sun beds around the heated swimming pools. The hotel is massive, but situated in a quiet...
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Just returned from a short stay at this hotel. This is a perfect place for a family holiday, it has a great balance of activities for children and facilities for adults. Very clean and tidy, loads to...
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I thoroughly enjoyed my stay at this hotel ... again. As many have noted, it's well run, clean, and kid safe, with excellent food choices.
I feel a bit mean, not giving 5 stars, particularly given...
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Two seniors, two adults and one child,10yrs. Disable room K101 (will be renovated) and room B102 (two rooms, renovated very nicely). Hope the renovation will include a walkin shower in the disabled...
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This is one of the better Canary Island hotels of this type I’ve stayed in, although still suffers from not quite meeting all my expectations as I think they overrate their hotels. Food here is...
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Costa Los Gigantes is perfect for families with active kids who want to do different things all the time and want high quality food to be ready immeadiately. Pools are warm year around and best water...
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We love this hotel have been quite a few times with a young family then with teenagers and just as a couple and now we intend to return with our grandson.
The hotel is perfectly positioned fabulous...
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Just returned home and would recommend this complex to families. Clean and tidy with plenty of entertainment. Excellent choice of food. Went all inclusive and would do again. Think would be to busy...
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We have just returned from a fantastic week at this huge hotel complex. From the smallest detail in the Valentine’s Day buffet, to the cleanliness of every part of this hotel, we absolutely could not...
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Just back from two weeks in the BeLive Costa Los G, absolutely amazing holiday, perfect weather and the kids had such a great time! All the entertainment team were superb, particularly the kids club...
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We had stayed at this hotel previously which in returning is recommendation in itself. Unfortunately this time due to unforeseen circumstances we had to return to the UK.
The help and support we...
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I have just returned from 2 wonderful weeks with my husband and 3 year old son at this hotel. It is utterly fabulous! So much to do and fun had by all.
Rooms
We stayed in Block C which overlooks the...
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This was our second time of visiting this Hotel and yet again was fantastic, so much to do for kids and adults. The food was superb, there is not a lot to do around there, there is a Lidl about 10...
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Had a wonderful time here. Room was great, food was fab and most importantly a properly heated pool! Yes!!!
Location is good- short walk to the beach. The splash park and soft play were great for our...
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This is our second time to this resort once under the Holiday Village summer programme and once under Be Live Family winter programme. Both are good. The summer season is obviously busier with the...
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We have just returned from a 10 night trip here and would really recommend it, nicest hotel we have stayed in in the Canaries.
Pros
-the pool.is actually warm enough to swim in! Other hotels this has...
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My partner's 3rd time here, my first!! Absolutely lovely hotel, great staff, gorgeous food and decent entertainment of a night.
We stayed mainly by the quiet pool and it was perfect, but if you want...
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This was our second visit to this hotel. ( the last time we visited was in December 2014). Hotel has maintained a high level of service for its clients and children are particularly well looked...
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Travelled 3 adults and 1 5 year old, We went for 2 weeks, it was fantastic! We were left food in the fridge as we arrived late.. we were looked after the entire holiday.. food is what you would...
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My husband and I had an amazing holiday here. It’s our 2nd visit. We booked throughly TUI (customer service for TUI is really bad) we booked premium suite which was amazing room, we had huge balcony...
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Had a fantastic 4 night stay in this hotel. Fantastic room in row F. Great sea view. Only disappointment was the local alcoholic drinks. Went out elsewhere to drink. Area very hilly but taxies are...
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I was pleasantly surprised at how good this hotel was. The hotel is massive and perched at the top of a hill so maybe not get for anyone with mobility issues - although all areas appeared accessible...
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We loved this place and would travel there again any time. It offers good food, the room was very nice and had a fantastic sea view with perfect sunsets. Lots of activities for kids (pool...
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Never really done the whole 'all inclusive' before, but we thoroughly enjoyed our week at Be Live Costa Los Gigantes. Possibly not the ideal place if you wanted to spend time in town or just...
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Love this hotel, very clean, great rooms, great food, lots to do for children, kids club, kids and adults play areas, mini golf, tennis and football areas, spa gym everything u need under 1 roof and...
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Food is excellent, we are here right now and every night it’s more and more different food to choose from, already had curry ‘night’, sea food and lots of different s choice of meat, snacks, cold...
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We love this hotel, just back from our 9th trip. Really suits families with smallies and bigger kids. We have traveled with a 19 yr olds and 11 year old, 93 year old Grandad and 80 year old Grandad...
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The family took me there for my 70th birthday. Our rooms were great and the staff were both friendly and professional. The situation of the hotel was good and facilities for the two year old were...
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This hotel was once apron a time the best, not anymore. Will not be returning. The complex was bursting at the seams. Young family’s with children seem to be the norm now. It certainly is not the...
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The poor food tarnished the whole holiday unfortunately.
Our food based expectations were not high prior to going but what we found was particularly bad. Wife is vegetarian who had a had time all...
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Exellent value for money.Food was better than we expected. With plenty to choose from. Lots The swimming pool was heated so we were happy on a cooler day.The children loved it and didnt want to...
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The resort is nice, ok food with good entertainment for kids. 2 pool areas, we prefered the calm area with no music and entertainment. We enjoyed our stay here and could recommend it for families who...
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Great resort overall, pefect for small kids. heated pools great. really clean hotel with superb room service. staff all brilliant, helpful & friendly. weather perfect for Jan & resort fairly...
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We have just returned from a great break here with our two children (3&1)
Hotel was spotless clean the cleaners work really hard. The pools was heated and we never struggled to get a sun bed. The...
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We stayed for a week and enjoyed the place and food and location. All was good and clean. The only thing missing was real coffee at breakfast. The overall all-inclusive food was great. The view over...
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Huge hotel area and many activities available. We appreciated warmed pools and spa was nice too. Food was ok, and there were plenty of choices in buffet. Good place for families with children. As...
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Stayed in December 2017 and again in January 2019.
Pretty much identical really:
Great, hard-working entertainments team
Good quality buffet food for breakfast, lunch and evening meals. My only...
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Best 4* hotel out of last 5 pieces Ive been to on Canaries. Hotel after renovation, great value for the price, kindly staff, very tasty meal, a lot of greenery within the resort. Averall to be highly...
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We spend a week over Christmas at this hotel, our first holiday with our 22 months old twins, package holiday book through TUI. No problem from flight to check in, room given was spacious and very...
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I would like to say how good the staff was to make our stay so relaxing and fun. The entertainment staff was so good with the children. Everybody was so friendly and helpful. Dinning experience was...
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Reading the previous reviews and comments I should of took more notice!
Good points,
Pools large and clean also 2 of them heated!
Slide for the children
Free swim nappies! (Never came across this...
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We’ve just returned from a great week in the Tenerife sunshine staying at this lovely holiday village. It’s a very large place - takes the first half day to figure out your way around but of course...
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Recently stayed here for 10 nights with my wife and 2 children aged 10 and 7.
Had loads of fun. Really enjoyed it!
Hotel- clean and well looked after. Pool areas had plenty of sun loungers. Loads...
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I stayed at the hotel, Costa los Gigantes from 25th December for 2 weeks and can definitely say it has been my most amazing holiday ever! From the hotel, food, entertainment and the lovely staff we...
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Visited here in September 2018, the weather was spectacular which always help with two children aged 10 and 4!
The hotel is very clean considering the size of it it is very big.
The staff were very...
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Writing this poolside, day before we leave. It has been one of our best winter getaways we have had, usually we opt for a villa when looking for a winter break but this year decided to try all...
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Came here as a family of 4 with children aged 10 and 8 between 1/12/18 and 8/1/19. First time at this hotel. It’s a large spacious hotel- pools are great and were warm enough to swim in. Aside from...
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For a 4* resort this leaves a lot to be desired.
Let’s start with the positives;
- massive pools with plenty of sunbed space, choice of lively and quiet. Areas are kept spotless with staff working...
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This was our second year, as we had enjoyed the first visit so much.The Holiday Company had mucked booking up so we ended up in a basic apartment, was a let down after our first experience.We tried...
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We stayed at this hotel for ten nights over Christmas. First time away for Christmas with a 13 and 9 year old so it was a bit of an experiment. I can honestly say that it was the best decision we...
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When we arrived we we're confronted by guests leaving after a weeks holiday, they were not happy having cought the sickness bug. So we we're a bit apprehensive of staying here,but we had a lovely...
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We just got back from the most amazing 2 weeks away at this hotel!
The food was amazing so much on offer we loved the snack bar and th bbq! Our children ages 5 and 1 loved the quieter pool and my 5...
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The hotel as fantastic pools and the rooms are good and clean . We stayed at Christmas and after a lovely cruise holiday was very disappointed in the hotel we have been away for the last five...
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Very good for kids ! For the amount of money you will get usual 4 star but more for kids . Anyway I have red some reviews which are complaining for the noise of kids ( assume the older guys around...
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Very nice hotel/resort at a very nice location. Just 5 minutes downhill to the beach. Big swimmingpool and very nice staff. They are very helpfull en super friendly. The food is nice and diverse...
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We upgraded our room on arrival but it did not offer value for money so wouldn’t recommend the upgrade, it’s basically a standard room painted white.Overall we were happy with the hotel and would...
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I would recommend this resort to any family looking for a relaxing holiday. Great food, entertainment, and employees. My kids really enjoyed the kid pool with the slide, kid club, and the disco. My...
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We travelled to this resort and the first impressions were great but not all was what it seemed. First off the food variety is wide but not for all people, fish every night, weird combinations, cold...
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Arrived on 19th December for 1 week and was glad to go home.After 2 days I was bed bound with the Norwark Virus and had to call out doctor for medication and injections,then for the next 2 days my...
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This hotel is utterly disgusting. From the moment you wake up there are cats outside scratching on your door and spraying all over your stairs. You see them on the way from your room to the dining...
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We had a very very nice time there.Be it a Fun, Entertainment, Food, Cleaning, Pools, evrything was nice.We couldn't take the high rope as it was closed for maintenance. Can't help it as they can't...
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GREAT HOLIDAY!! We arrived late on (after the kitchen had closed ),but food was available in the fridge in the room.All the staff were fantastic and the food was top quality.Rooms very clean and you...
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We stayed here same week last year and enjoyed so thought we'd come back.
No mishaps with the pool this year which is a bonus, food and drink all good, good activities for my son to do, weather was...
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This hotel is a death trap an accident is just waiting to happen. Please I implore if you value your safety or that of your children spend your hard earned money someplace else. I lost count of the...
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A first for us being away in December. Loved the resort and plan to return. Lots of activities for my 12 year old son which were included! We all had a shot on the high ropes which was great. Hotel...
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Great room, great view, warm pools and great food. The only negative thing is the noise in the buffet restaurant. Some sound stoppers and or extra walls is well-needed. Got so stressed out eating in...
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Food and service, was good. only complain i would like to say is that diner room noise was terrible durinc the meals because it was very crowded.Other quests thought so too. Show programs were good...
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Very good service with good breakfast, lunch and dinner.The room was very nice with Clean bathrooms and the beds was comfortable. There was also a nice view from the room.The location is good with...
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Still had an amazing time, kids meals are repetative, adults meals are very good and a lot of selection! Location is ok but far from most excursions and things to do. Brilliant staff & cleanliness is...
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We have been here a week home tomorrow and it's been a fantastic week away!! Would I come back yes for a short week break certainly here are the positives....Great location, clean rooms (cleaned...
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PERFECT family holiday! We had the best time and will definitely be back.
(Mummy, Daddy, Toddler 2yo and Baby 4months staying)
Transfer
We opted for a private transfer which to us was 100% worth...
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We’ve stayed here 3 times now and it’s always an amazing stay. 2 criticisms this time - 1 the rooms look like they’ve lost some love and just need some TLC to restore them to their former glory...
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Was relocated to this hotel so glad we were amazing views good location good value for the money we paid good entertainment. Friendly staff. Had never been to this area of tenerife but was not...
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We stayed here for a week from 29th Nov it is the 3rd time in 5 years we’ve stayed here because we enjoy it but this time round the rooms are really showing there age and in desperate need of a...
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Absolutely love Los Gigantes Tenerife. Diamondaparthotel was so clean and relaxing. We’re going back for Christmas. Amazing views. The best panoramic view I’ve ever seen. The food and drink at the...
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Just got back from a fantastic weeks stay at the be live family Los Gigantes with our 4 year and 3 month old children.
Weather was fantastic, Hotel is great, spotlessly clean & lots to do for...
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This is a lovely hotel. The staff are amazing. All staff are exceptional, ranging from reception, maintenance, bar staff, photographers, cleaners etc but especially the waiting staff-they are...
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We had a fab week, lots to keep our 2 and a half and 1 year old's happy. Beach was a walk down and back up the hill, but this didn't phase us and we went a couple of times. Great facilities for the...
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We decided to come back to this hotel for a 2nd visit in November, and were not disappointed, couldn't believe it was even better than our first visit.
Staff superb and very hard working, the whole...
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We hade high thoughts about the hotell. And after one week we cant say anything else then it was better the we expected. we will come back to this hotell again.the kids club was good, the pool area...
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Second time we come to this well-managed hotel.
Our expectations were high but we were not disappointed.
The management is excellent and the staff very friendly and customer-oriented.
We had a great...
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The area was superb . The local people were great . the hotel was brilliant . The staff couldn't do enough for you . They were brilliant and my daughter already wants to go back . The facility's at...
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Book a car to take a look around by yourself. Go to the zoo (loro parque)! And visit the Teide (and have enough patience, because it is very crowdy en be aware of the parking problems there). Visit...
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Been to Tenerife several times this was the first time we stayed and would happily go back. The staff were amazing right down to cleaners and maintenance would take the time to say hello. The food...
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large pools plenty of space all inc deals worth the money friendly staff and good entertainment team if you like to join in most rooms have part sea views 4 euros for a short taxi ride to visit small...
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Everything was perfect! the staff was friendly and the rooms are perfect. If you want to rent a car I would advise you to go to Avia and not the old lady in the lobby because she is very...
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Me and my daughter came here as my 40th birthday treat and Pavel Marek captured our special memories perfectly, I couldn’t recommend the photographer or hotel more, thank you so much for an amazing...
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We have had 2great holidays here in the past and all loved it . We are looking to book this year ,in the past we had an upstairs to our room can hotel please reply and tell me what to book on the tui...
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Hotel was really comfortable and clean. Hotel locate in very nice enviroment. Swimming pool was clean. Hotel staff was very friendly and service was excelent. Food was good but Teide restaurant was...
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Up on the hillside in the nice little town of arena
This unspoiled Jem . Hotel . Staff ok they do the job but don’t go the extra mile like some spaces do food as you would expect from all inclusive...
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Me, my husband and our 9 yr old xmcame here for a family holiday/honeymoon. It was the 1st time abroad for my other half and son and they LOVED it, we stayed in a superior sea view suite and to sit...
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The rooms was nice. It eas near the pool and reception. We where 3 people but we had just 2 blankets so me and my wife shared one . We had a nice wiew från our hotel room . Every staff was...
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We visited 3 generations - two weeks.
Everybody had a great time, all generations. A special thanks to the fantastic staff, you know...
Pablo - Rafa - Gaston - Natali - Ale!!!!🙏😘👍
"Don't be...
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We had some photos taken here by simone bassi the photos were brilliant our kids adored him he was very profesional and made the photo shoots very fun for them so much so my son liam built up bit of...
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We have just arrived home for a weeks holiday from Los Gigantes. I travelled with my wife and 5 1/2 year old daughter and we had one of our best holidays ever. Oh my days we cannot praise this hotel...
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This Hotel caters for the whole family.It offers a mini crazy golf foc, a small water fun park foc and an assault course also foc with trained supervision.There is also a football pitch, tennis...
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Went here as a family of four with our children who are 3 years and eight months old.
We booked this last minute & got a great deal so our expectations weren’t high.
We stayed in a superior suite...
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Visited this hotel for the first time in March 2018. Check in was efficient, staff friendly and helpful. We had requested an upgrade which was not available on arrival however the duplex apartment we...
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Stopped here in November which was out of the Holiday Village times. Weather was good, hotel itself is very nice.
Larger pool is heated to 29 degrees which is good, there are special toilets for...
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third visit here consistant level food good selection pools good entertainment overall decent value good for families just a bit out of the way if you want to go sight seeing or shopping kids clubs...
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Very big hotel with 3 pool areas.
The restaurant provides daily a varied and delicious buffet with plenty of choice. Inside the big restaurant it can be noisy but you can avoid that by sitting...
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Excellent clean hotels. Good food in the buffet.plenty of choice. Great entertainment team for young children during the day. Unfortunately it was all Let down a lit by the poor quality night time...
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The hotel was amazing. Staff were friendly and helpful. Cannot fault the food, huge selection, never got bored!everything was so clean. Room was lovely and spacious. Was great having a fresh bottle...
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Nice clean hotel with lots of things to do and with several pool areas. Very loud in the restaurant, better to sit outside if possible. Very steep slopes down to the beach and great waves in the...
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We were transferred here after being booked in the Taimamo tropical which is having building work done
Group of 9 7 adults and 2 children
Flew end of October 26th for 1 week
I am not easily...
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Love this place, been twice and will book again for another winter sun break. Plenty to do to keep adults and children entertained, although we just live spending the week relaxing in and around the...
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We have had an amazing holiday here,, the hotel is beautifully clean, well maintained and the activity pool is huge! Definitely recommend to anyone as caters for all families but couples or singles...
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We have just returned from here on Tuesday and I had to write my review straight away.
I booked this hotel via First Choice as a Holiday Village as it ticked all of our boxes. We were travelling as...
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We stayed here for 2 weeks, 2 adults and 2 children, had an amazing time. Pablo, Gaston, Rafa and all the animacion team are fantastic! Very entertaining, and brilliant with the kids. We will...
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As title says this is 3rd time we have stayed here during Oct 1/2 term
Room - block O again a bit of a hike to the quiet pool but quiet & out of the way, balcony overlooking the high ropes. Could...
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This was our first holiday in 13 years. We had initially booked another complex but due to ongoing works we were moved here. Well what an upgrade ! This place is outstanding! I’ve never eaten so well...
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We visited the Be Live resort (aka Holiday Village Tenerife) during October half term. We were really impressed by the hotel. The room was clean & well maintained and we had a lovely view of the...
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On a positive note the room was a good size and very clean with water, juice and sandwiches left due to our late arrival time! I think we were very lucky to get block M as some of the rooms are miles...
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On our last night here at the holiday village or “Be Live Costa Los Gigantes” in Tenerife.
I’ll start with the positives:
Whole place very clean, tidy and well kept.
Staff excellent, very helpful and...
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Just returned from a week with my family of 10 (I’m papa) and had a great time ! As requested they had our 3 rooms together!
Everywhere the kids are catered for from their own buffet area to all the...
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We stayed at the hotel for 10 night and the whole thing was perfect. We arrived at around 7:30pm and decided we would go out for food as it was my fiancés birthday so we came out the hotel and it was...
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This was our 4th visit to this hotel. The 1st 3 were previously in the months of April but this time we came in October. The main pool is heated in April so a bit surprised to find it wasnt this...
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Lovely Hotel clean ideal for families if your with children it’s excellent you have everything under one area which is massive there are water activity areas plenty of children s clubs only thing is...
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Didn't start too well as the room was not ready when we arrived at around 2:30pm. We also had to pay for the electronic safe in the room (something we didn't have to do at HV Majorca). The pool...
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Very helpful, English-speaking staff. Nice, clean rooms. Lot of activities for children, shows and entertainment in the evening. Breakfast/buffet space was very noisy. The quality of food could have...
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Me and my girlfriend both under 30, read the reviews and didn't see many mentions of the place being ran wild with kids.
I love kids, but i do not love parents ignoring their screaming children...
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We switched hotels prior to our departure and we were so glad we did.
The room was great a lovely view with a big lounge and nice balcony
Food was good with lots of choice
Pool was good. We mainly...
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Perfect family holiday. Food not as great as 3 years ago but still ok. Great night time entertainment especially having both British and Spanish entertainment. Staff work tirelessly. Kids had a ball...
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I’m currently staying at the Holiday Village (12-26th Oct). Was transferred here from another hotel due to refurbishment. It’s an absolutely amazing hotel. Can’t fault it and even my boys are happy...
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This hotel is in a beautiful location with amazing views. The sunset on the Terrace is without doubt my most favourite thing of this hotel.
We have been coming to this area for a number of years and...
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Just came back from another fantastic holiday in Tenerife with my Mum, Dad and little sister. We’ve stayed at this hotel 3 times now, first time was 2012, we returned for the second time last year...
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San Magel on draught as was wine. Food reasonable. Good location for walks but only if you can manage hills.
Swimming pool inside but half jets did not work and bizarrely they made you wear caps...
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Brilliant family holiday again! The Holiday Village reps were outstanding and the kids loved all the activities and the live and loud show. Rooms were clean and tidy and the food was good with plenty...
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This hotel has some excellent qualities. We stayed in September so after most of the school children had gone back to school. There were still children there but not hoards of them.
Although we were...
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We have just returned from a fantastic weeks holiday at the Holiday Village.
From the moment we arrived the hotel staff were friendly and nothing was too much trouble. The hotel is huge but...
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We were moved here after a very poor and traumatic experience at another hotel. The HV was 1000 times better. There is great family entertainment and lots to do for kids of all ages. The whole place...
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You can not fault this hotel in any way. It’s excellent in every way , this is our 2 nd time at this hotel and are already booking in the next couple of weeks for this Christmas and new year for...
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My boyfriend and I have just returned from a week away at this hotel. The staff were extremely friendly and the resort was very clean! Only downsides being it was absolutely rammed full of children...
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This was our second stay in late January. The hotel is meticulously clean, the staff are always friendly, the room was lovely and the food was fantastic.
Great view from the main pool area, you can...
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3rd visit, 3rd time the name of this hotel had changed! Booking was made for 'Be Live Los Gigantes' but booking confirmation came through as 'Holiday Village' Beware of booking this hotel when it is...
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1 week AI, two adults and a four year old. Rooms were very dated but functional and cleaned daily, master bedroom was huge! Floors were very slippery when went so be careful of this. Food was good...
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Hi, we had a family holiday 10 of us in total, took ages to find room... since we’ve been here seen people going clack al& forth doing the same thing...lol.. but not at the time..
Cleanness around...
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Can’t fault our stay at all would defiantly go back again. The entrainment was great, a good selection of food and all staff were very helpful ( The life guards were very good with children). The...
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Great value for money , upgraded room was cleaned everyday . Buffet tailored to everyone. Entertainment was amazing and lots to do for kids ing he complex . Jet skis boat rides etc only 10 min walk...
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My daughter and I stayed there for eight days. My daughter slept well every night, is a 1 year old girl and wakes up easily. There are a lot of fun activities where we had a great time. Good...
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This would be a perfect holiday for a young family, lots of things to do for all the children. However we just wanted to relax and we could at the quiet pool. The trip to the beach was a long one...
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This is a massive hotel that is very busy. Well run and lots going on. Kids clubs run most of the day and were popular with our Grandchildren. Great choice of food in buffet restaurants. Themed...
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First time in Tenerife and really enjoyed it in the TUI Holiday Village in the Playa La Arena resort
Food was excellent and the reps on site were great for all ages, but would recommend for children...
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Huge and beautiful hotel with everything needed for a fantastic family holiday. The food choice is endless, with different selections every evening including lobster, prawns, paella, and chocolate...
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large clean rooms. huge comfortable beds and pillows.spotless hotel.Good friendly service from all workers.Plenty of pools and sun loungers to choose from. Lots for kids to do. Had a great time.No...
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I must say, I am very surprised by some of the negative reviews of this hotel.
Having just spent a week here, both my wife and I and two young children had a great time,
The hotel isn't the most...
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Beautiful hotel, not alot to do outside the hotel with out a long journey. Dinner hall food was cold in every single restraunt/snackbar, even after coming off the grill. Food very hit and miss, the...
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Read all the reviews before we came and as far as my wife and I are concerned this hotel is exactly as advertised.
Main issues in reviews are:
1 The food, this is plentiful with lots of choice and...
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Stayed 10 ights in August with my 2 sons
Fab time had by all room block f was quiet central location
Food lovely staff credit
Room cleaned every day
Shout out to all kids club staff my son had...
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On arrival at the hotel at 1.30 am! We were greeted by friendly and helpful staff, who went out of their way to get us booked in and to our room as quickly as possible. The room was immaculate and...
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Stayed here for 10 days late August, the hotel reception team welcomed us with happy faces and smiles, the place is very clean and very tidy, the rooms are nice and airy with 3 different air con...
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We arrived 19th August and stayed for 11 nights. I emailed the hotel im advance as we had 2 sperate bookings, asking for rooms nearby. They replied quickly and accomadated our request. Rooms were...
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We stayed here the last week in August and first week in September. There was me, my husband and 2 daughters age 12 and 7.
We’ve not got one bad word to say about the place.
We arrived about 9pm...
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Arrived 31st August 2018, room massive it could do with modernising as the settee was badly marked and the furniture looked dated and scuffed and scratched. We stayed in Room M305.
There were two big...
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The hotel is fine, but not great.
The hotel room’s was clean, quite big (we had a family room with a sea view).
The food was so so, but it wasn’t an issue for us. The drinks included in the price...
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Just returned from 10 day stay at this hotel, also know as holiday village Tenerife and hotel costa los gigantes.
We have visited this hotel on 3 previous occasions always in January however this is...
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Just got back from the Holiday Village Tenerife (Be Live) best review I can leave is my 2x children never said ‘am bored’ or played on their iPads!!!
The first choice reps fantastic which included...
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Honestly couldn’t fault a thing with this holiday. Only just leaving but couldn’t wait to write a review up. You would have to be EXTREMELY picky to not like this hotel! Amazing entertainment for...
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As a self confessed holiday snob we only do long haul holidays but when we arrived back from dubain the 21 st aug it was raining cold and miserable so i booked the holiday village with 2 days notice...
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Amazing room, very quiet. Food could be cold, only noticed stand by microwaves at the end of our stay. Disappointed half way through as families arrived and started the towel hogging of sunbed with...
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The hotel itself is very nice. Always clean and the staff are all friendly except maybe 1 or 2 at the bars. We booked a superior room which is at the quieter end of the hotel next to the quiet pool...
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We just returned from a two week holiday at Holiday Village Tenerife. We loved it!! We stayed in a superior seaview room in A block and we loved the location. Close to the quiet pool and quiet enough...
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We stayed here for 7 nights mid August and was so pleased we didn't book to stay longer. Disappointed after such glowing recommendations from friends who had stayed here in June and couldn't fault...
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Lovely location.resort cleaned daily.ciukd do with a few tweeks to make this the 4* it is rated.reps and staff work very hard with exception to some reception staff.Lifeguards need to pay attention a...
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fairly large complex , worth trying to email hotel to request certain rooms / views . good choice of pools / activities. food was pretty much 4 star . rooms pretty basic / dated bathroom in ours...
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Loved our 11 day holiday at this fantastic Holiday Village. The HV staff were so friendly and helpful and the entertainment staff were particularly great - worked tirelessly and with such enthusiasm...
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We have just arrived back from a 7 day trip to this hotel. This was not our first trip and definitely won’t be our last.
As said in other reviews the staff at the hotel work tirelessly to keep the...
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This is the 9th Holiday village that we have gone too, it is in our top 3, great for teenagers, easy for them to make friends. loads to do, entertainment good, no issue getting sun beds and...
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We have recently returned from our 10 day holiday with our 4 year old daughter. I have give the hotel 4 but our holiday experience was 3 due to the fact our daughter didn’t really want to get...
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Couple of things to look out for. Our trip was through Tui who referred to it as “Holiday Village Tenerife” which isn’t its actual name. There are photographers who take lovely pictures of you...
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The quiet pool was lovely, towels were put down early and some families didn't show up till mid afternoon. Rooms very spacious and kept very clean. Not the best selection of food, my son had chip...
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Hotel is lovely and spaced out (if you have mobility problems request a room close everything). Staff are great and there are lots of them, it was very easy to find them.
Food is very good and...
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Have just returned back from 11 nights from start to finish we had lovely holiday.
Food was good and plenty of choice, think the children section could be more child friendly food selections.The...
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Our second stay at this hotel. Just two nights, but squeezed plenty in.
We’d booked a suite but were lucky enough to be upgraded to a superior suite. Plenty of room for two adults and two kids...
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This is my first time writing a review on here. Really wanted to post as I’ve read reviews and feel some are really helpful and others just lack information.
We are a family of five visiting costa...
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We've spent a wonderful week here. We've done a few Holiday Villages now, and this is definitely one of the best.
We booked a standard room, but we were delighted to find that it was more like a...
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Rooms in block K l m excellent overlooking pool excellent sea view food good rooms large and beds in main bedroom very comfortable read lots of very negative reviews and was dreading going but loved...
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Just returned from our holiday!
We had the best time ever!!!
Check in/reception *
Checked in quick, reception staff were very helpful with details I needed to know.
Buggy cart was organised to take...
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This hotel is also known by TUI as Holiday Village Tenerife so read those reviews too.
Hotel is massive, takes some getting used to particularly when you check in are given you room key, our room...
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We have just returned from this property and it was our 3rd visit in as many years. Travelled with 2 other families (6 Adults 5 Kids). It has been very pleasant to see that they are still investing...
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We loved the hotel, rooms were nice and big. Entertainment day and evening were fantastic and do many activities to choose from. Drinks were disappointing as only sweet fizzy or watered down sweet...
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Couldn’t fault Anything about this hotel, amazing food, very clean, great staff and good entertainment. The Thompson entertainment team are the best I have ever encountered in 20 years Frazier and...
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we had such an amazing time here the staff were amazing and so helpful and the cleanliness was top marks , the food was to die for could eat it just again overall a great experience that good we are...
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This holiday was the first holiday abroad with the kids. Children aged 5 and 6. Food was great loads of choice. The whole hotel is spotless. The staff go above and beyond to make your holiday a good...
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This hotel always has something going on u would never b bored adults or children plenty of sunbeds and pools plenty of staff around for help food was great u would never starve always something to...
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We had a very enjoyable family holiday here. The family room was fantastic, spacious and really comfortable. Daily cleaning service was excellent. Catering facilities varied, spacious and welcoming...
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This hotel is perfect for families, there is so much to do here! We arrived on Christmas Eve and were pleasantly surprised to see the hotel all decorated for Christmas. Quick check in and taken...
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This hotel is superb. It’s enormous but once you find your way round it’s very easy to navigate. The rooms are spacious and clean, and there’s a choice of places to eat, including an a la carte...
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Hotel and grounds were spotless.
Excellent variety of food.
Plenty of sun beds.
Daytime activities and evening entertainment were very well organised with lots to do.
Only negative was the location...
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Just returned from an 11 night stay here!
We have done holiday villages and this is one of the best! (also known as Be live Los Gigantes Hotel)
Travelled with 4 adults and 4 children... we all had...
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Great entertainment for kids only annoying part was the games room moved downstairs so the kids are asking you for euros every min adds to a small fortune. Food could have been better ate out for...
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We had an amazing time. All staff work incredibly hard. The resort is spotless. The cleaners worked tirelessly our room was also spotless. The food was good the quality on a few foods could of been...
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Beautiful hotel, very clean, friendly, warm and helpful staff members. Lots of activities for children all ages and the whole family! Wonderful location with many excursions to meet the needs of the...
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We stayed here May '18 and were impressed with the hotel. Nicely situated and well equiped. Unfortunately the overall hygiene turned out to be terrible. On two separate occasions we discovered living...
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I think this hotel has one of the best location on this part of the coast. It is located on the the hill, so the road leading to the beaches is a bit steep. However, the views are amazing. Hotel area...
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A very large and busy hotel but ideal for families as lots of sports activities, holiday clubs, entertainment.
We had a family suite 'Better together' in Block I which was very comfortable and lots...
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Brilliant for families. Entertainment for kids was amazing day/night. Accommodation was spacious and clean. Food was great with plenty to choose from. All round it was a fabulous place and would...
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Recently returned and our family thoroughly enjoyed our break. The holiday village staff were excellent with lots to do for the kids.
There was a local festival that was on for the week which was...
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First time in one of the First Choice Holiday Villages and wasn't disappointed. Cant fault the hotel and absolutely loved our stay. We were travelling with two other families and after emailing the...
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First family holiday to a hv complex.
Cleanliness was great always clean and freh daily. Good choice of food always found something to eat or try something new. Tried snack bar at tge top pool...
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Just returned from a 2 week stay here and can honestly say this has been one of, if not our best family holiday.
There was so much to do to keep my energetic 7 yr old boy busy. He had football...
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Wow!! Just arrived back from the most brilliant stay at the holiday village. Super family fun from start to finish. The accommodation was great, staff friendly, food good and rooms nice. The best...
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Reception staff very friendly, went out of their way to be helpful. Beautiful room, plenty of places to keep your clothes. Food nice, bit more fruit would have been nice, but the desserts were...
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Absolutely wonderful holiday. Great entertainment at night. Football academy was thoroughly enjoyed by my little boy. Lots for children to do during the day. Very relaxing we didn't feel the need to...
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There was six of us on this Trip.25/06/2018 - 02/07/2018 we stayed in room C110 overlooking the smaller pool and a beautiful sea view.. The room was very spacious and had two flat screen tvs with all...
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Butlins abroad if you are into that kind of thing. Activities all day and night. I upgraded our room which I would say is a must. Evening dinning was canteen like very noisy people pushing shoving...
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We loved it here not one for writing reviews but we loved our 2 weeks
Hotel staff were fantastic really helpful and friendly
Entertainment was really good both on the side stage and inside
Food...
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After a busy year I decided to take my family away for a much needed break. We stayed in the better together room booked through TUI over all our experience was excellent. There had been reviews...
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Great start to our holiday getting whisked away on a golf buggy with our cases to our room - brilliant idea. Loved our room , very spacious and great air con. Block O ground floor across from aerial...
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There is so much to do here and many activities. the staff are so friendly and helpful. the food every day and night was perfect so much choice. we hired one of the Bali beds for the day was absolute...
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A wonderful resort for the whole family, couldn’t have asked for more. Great food choice, fantastic entertainment, so much to do for the children. All staff were helpful and friendly, would recommend...
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Entertainment team and kids club team were amazing for and with the kids as we have 3 kids one of which has autism it's a vital part to have things consistent and enjoyable hotel staff were friendly...
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Overall experience was brilliant only criticism is the food on the evening but then again very picky. Hotel staff couldn't do enough for you and very very friendly. Cleanliness spot on and very well...
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Room big enough but be careful you don't slipp in shower, no mat. Clean but many downfalls,the cooling system did not work and some plug point did not work,only one towel but when we complained they...
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4th visit to this Holiday Village. 1st time without Granddaughter. Usual level of good overall service. Friendly entertainment team for different speaking nationalities. HV entertainment team as...
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Visited 3 other holiday villages through Thomson and this was my least favourite one. Entertainment staff, kids clubs and football academy were as always first class. But for me the food in this...
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Average hotel. Arrival night key cards to room didnt work. Next nigjt same again.
Cleaners in room average. We spilt water on the room used the bath mat to clean up and left it wet in the corner of...
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Great holiday ! The rooms were perfect. Chalk board for the little ones and toys. Also had a play tent on the balcony. Hotel it self was clean, tidy and just a general pleasure to be in. Room was...
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We stayed here during half term so it was extremely busy. The hotel is a lot bigger than I realised however there were lots of facilities (high ropes, splash park, spa etc and lots of entertainment...
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I stayed here in December for a week as a family of three.
As a first time mum I was apprehensive about bringing a 6 month old baby away, however I didn’t have to worry, the cot was ready, the room...
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Can’t say anything apart from good things about this place. Room was spacious , clean and tidy. Good WiFi and English tv channels was an added bonus.
Whole place is kept spotless, which is...
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Stayed in this holiday village with family. Altogether 4 generations and had a wonderful time. The young children ages 9,8 and two years were very happy and enjoyed every moment. Their parents were...
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We (my wife, 8 year old son, and I) stayed at the Holiday Village Tenerife for two weeks at the end of May. When our son won the 'Prince of the Pool' certificate one day towards the end of the stay...
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We arrived 1st of June at 11:30pm to hotel,quickly checked in and got to our apartment/room we got block F! It had a wonderful view from it.We loved breakfast every morning and so many choices at...
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A fantastic fortnight in the sun with my wife and 2 girls, ages 7&4. Great fun, something for everyone; high ropes, splash park, 3 pools, restaurants, football and swimming academies. Staff were...
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Tui offer a swift service from the plane to transfer to the hotel which took about 40 mins on the coach. The hotel is huge at first and we were taken to our room in block F by a golf cart but we soon...
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Best hotel on the island stayed a few times, even with the overcast weather still had a great time however every staff member from reception to the cleaners was disrespectful to guests however dont...
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We have just returned from a week's holiday at the Holiday Village Tenerife. This was our first holiday abroad with our 4 and 2 year old. We had great expectations and the hotel and entertainment...
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I actually don't even know where to start.....!
We were delayed travelling, so arrived at the hotel over 2 hours later than anticpated (along with a few others on the same flight) - so after a long...
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A fantastic hotel to stay at with kids, with a fantastic range of activities for them, within walking distance of the beach and with a fantastic a varied food offering.
We were also impressed that...
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A really enjoyable stay in Be Live Family Costa Los Gigantes with my family. Facilities, accommodation, food, staff were all excellent. My 4 year old grandchildren had a holiday to remember. They...
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Excellent hotel for children, really brilliant kids club, our daughter (4) asked to go every day and evening, which meant we go some quiet time! I was disappointed with the room as it was dated but...
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The location is absolutely amazing with a view of La Gomera and sunset, and breathtaking cliffs just beside..the staff was always nice and the food variable and tasty. The hotel is spacious, has a...
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Location some way from airport but not excessive. Peaceful and largely quiet enough to sleep unless near babies or children who couldn't sleep at night., when walls a bit thin. Excellent range of...
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Stayed for a week in May in a superior room with dolce gusto coffee machine and play station. Room wasn’t as nice as it looks like in the pictures, walls were dirty, glass door in thw bath had mould...
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Our appartment (with saloon and dormitory) was modern and freshly renovated. Also nice and helpful staff, a variety of tasty meals and different shows every day. Very good hotel for families with...
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Very comfortable stay. Great service and very friendly and well trained staff. Entertainment with Charlie Chaplin imitation was very funny.
Only thing that bothered us was about the food. All meat...
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Superb hotel for families. Your children will never get bored. The food choices are immense and super yummy. Rooms are spacious and always kept clean. Staff from reception right through to the...
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We have just arrived home from a fantastic week holiday here. We have 2 children 1 and 2 years and although there was more things to do for 3+ they were still fully entertained and made to feel part...
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A fantastic week with my family, the staff can't do enough for you. I would highly recommend this hotel to everyone. Would definitely come back. The food was lovely and was available throughout the...
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First time to Los Gigantes Holiday Village Tenerife. What an amazing time. Smooth transfer and check in.
The facilities in this resort are second to none.
Rooms cleaned daily and spotless.
The food...
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We stayed at Costa Los Gigantes for a family holiday, my toddler's first time abroad. The resort was larger than I expected even having looked at all the photos and maps and read about all the...
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We visited this hotel 6-17th April, this was a return visit as we enjoyed the hotel so much before. We took a premium suite this time and it was lovely, very comfortable. All of the hotel staff were...
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Fantastic place for everyone, parents and kids. Excellent amenities with two pools, playground and a number of indoor attractions. Delicious cuisine with a variety of food to choose from, no queues...
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First week as Tenerife village through Tui and not very organised, not enough water in room and please note it’s a waste of time trying to ask them beforehand for a ground floor room. The week did...
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Hotel is very good, pools were warm, food was good, friendly staff, only thing is setties in the piano bar need to be replaced as they are worn and dirty.we have been to this hotel for a number of...
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Found the road down to the town steep but overall the holiday was very good everywhere was clean and the staff were friendly plenty of choices in the main restaurant and the snack bars the...
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Despite this being a family friendly hotel, we thought we'd give it a go as the reviews seemed good and it was in a lovely spot. We were not disappointed!
We travelled to Tenerife to stay in the...
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Lovely place, friendly staff, very clean- food is of a high standard for buffet style-pools great and enough to keep kids entertained. I wouldn’t go if couple without kids as very focused on...
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We had a fortnight over Easter Holidays and have two children 8 and 6. We couldn't have hoped for better. The room was spacious and cleaned every day, you can choose from 4 pools depending on how...
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We booked a very last minute week long break without truly researching the hotel and surrounding area. Booked on Wednesday and flew on Friday, so we were a little nervous. However we weren’t...
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2nd visit to this resort. Good all round holiday. Friendly hotel, struggled to find food suitable to our tastes, my son in particular. Clean environment. Personal note.., The sun is very strong...
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Pools warm in April
Food quite good always find something to eat even if your fussy
never had a problem with sunbeds always plenty
Hotel has very large grounds
our hotel room was very large but...
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We spent 11 nights at this hotel during the Easter holidays, our second visit here after spending the same period here last year. If anything, the hotel is better than it was before (and it was very...
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This hotel is a child’s paradise. There’s so much going on that it’s great for kids.
We had a superior room and had no complaints. House keeping were so friendly and done a fabulous job. Sea views...
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This is certainly not a 4 Star property, the food was plentiful but very average. Rooms are dated and cleanliness needs to improve.
There is plenty to keep children occupied. There is a charge to use...
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We have just returned from a week long stay at this hotel as a family of five. The hotel was lovely & clean. All stay were polite & helpful. The food was fantastic; so much choice! Two of our...
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I chose this hotel mainly for the type of accommodation as we were travelling with my teenage step daughter and needed space and privacy Additionally the hotel has amazing views and...
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Very clean hotel , friendly staff, excellent value. Incredibly clean pools. Entertainment room well set out. This is more like a holiday villiage. Averaged 12k steps plus just ambling around. Food...
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Spent a week here from the 9th of April with my husband and 2 children and we all had a fab time.
The staff are so helpfull, the hotel is lovely and clean, there's loads to do if you want to take...
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Great stay for the kids. Pools very pleasant, beaches (including natural swimming pool about 15mins walk away) very good. Bars OK, especially for kids. Food is OK with great choice but not...
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When I read some reviews I think u moan about everything, I like to think my reviews are honestly wrote.
On arriving at the hotel, we were impressed, staff where lovely, we was taken to our room...
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Overall a very good holiday. Lots of space, sunbeds and fun around pool. Rooms were well kept and cleaned as was buffet restaurant - something for everyone. Loved the piano bar and entertainment...
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Just got back from a fri-tues break with two friends, we all shared a stunning sea view room, with a large balcony. The hotel complex is huge but beautiful and stunning, pool areas are lovely and...
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We had a nice holiday but there is no way this is a 4 star plus hotel.
Positives:
Warm pool, plenty of sunbeds.
We had a superior room which was nice, we saw a standard room, this was so run...
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Nice, but expencive with TUI! Family of 4. Small beach and very much and large waves. Othewise, it was a nice hotel with very pleasent staff and service. Could wish the location was a little bit...
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Another excellent week at this hotel, staff so helpful and efficient, facilities just right (8 in party 4 adults 4children) looking to book for next year. Any problems such as hot water or dirty...
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Enjoyed another great week,Staff pleasant,selection of food for everybody's taste.Will be back again to enjoy everything the Hotel offers.The games room a little to close to the music lounge the...
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Excellent resort for families. Lots to keep the kids amused. Food was amazing. Choice of restaurants......themed nights, ie Indian, Chinese, Canarian, etc. Plenty of choice for all. Resort very...
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Great hotel for families. We went in March with a 3 year old & 8 month old.
The refurbished family room is ideal if you want 3 year old to play and sleep in separate room with an additional bed...
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We stay away in all-inclusive hotels 3 or 4 times a year and this has to be one of the best we’ve stayed at in.
Location: high up on a hill overlooked by the sea, Porto Santiago and Playa la...
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Clean and functional hotel with a lot of activities to kids. All inclusive is giving a worth for your money. Quality of the food is good and selections are fine. Parking lots of the hitel are limited...
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This hotel was perfect for me and my family kids loved it load for them to do felt really safe for the kids and we got plenty of our Owen time food was great and very clean definitely going back our...
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First impression was OMG, this place is huge, which for me was a negative because I don't normally like really big, busy hotels, however once inside, it really didn't feel so big.
The staff were...
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Be Live Family Costa Los Gigantes is absolutely amazing. I love it so much it was my 5th time going and the bestest trip out of all 5. The food was very nice some nights were better than others but...
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What a brilliant hotel. Would happily go back and probably will. Rooms were clean and nice size. Food plentiful and varied. Staff went out of their way to say hello to you. The pools were large and...
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The staff were excellent the food was excellent. The rooms were very comfortable in fact would fully recommend. The Tui reps were brilliant especially Ali. Nothing was too much trouble. The one...
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Just got back from our second holiday to this hotel this year. Never really go back to the same place twice but since we ha a fantastic time in January we decided to get away from the snow and head...
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Top hotel, everything for our family of 4 with two young daughters aged 3 and 8 months. Food was of really good quality and lots of choice, staff very friendly and entertainment day and night. Only...
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rarely have we eaten a place where everything (and there is really a lot of food) tasted bad. Quantity has replaced quality here. The rooms are nice and so is the wiev, but there are no reaonable...
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My husband and I had the pleasure of staying in this lovely hotel for a week whilst we celebrated my 50th birthday. Due to horrendous flights we arrived very early in the morning and we were greeted...
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Everything about the hotel was good. The rooms were clean. The entertainment good. The food considering the number they were cooking for was good. The food was labelled for those with...
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Already looking to return to this hotel. Great for families who looking to chill out for a week. Food varied and delicious. Plenty of drink options although cocktails in slushi form and not a great...
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Had a fantastic holiday at our favourite hotel in Tenerife. We will come back,but please can we have some kind of entertainment after 10:30pm. I know it's a family hotel but couples also come here...
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Looking for a short break we picked the hotel for a short break. On arrival found it was clearly family orientated however the size of the complex enabled quiet locations to be found. Our apartment...
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I'm not one to put a review on. But felt I wanted to for this hotel. I promise it's honest.
So the complex is kind of like a crescent shape with the centre of the crescent being the hub. This large...
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Been here in February - just two of us. Big hotel, huge area with activities, sea views and nature. Lots of families with kids..it's a family hotel! Kids, babies, pregnant women... but all folks was...
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This is a nice hotel. Several pools and loads of beds with plenty for kids to do even when it’s raining. Food let’s it down a little not with the variety but the quality. Speciality restaurant is a...
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Big nice family hotel with plenty of everything you want to do. All inklusive Hotel, with two evenings at a alá cart resturant on the site. Very, very good service on all level of personell. The SPA...
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Hotel,staff & food really good. Would recommend to anyone. Had a great week. One small criticism, I know it's a family hotel but a quiet adult only bar would be a good addition. Thank you Be Live for...
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Let me start by saying well done to this Hotel. We went all Inclusive and the great part is that if you do not like getting up for breakfast then you can get plenty of snacks later anyway. Once you...
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A high standard and very clean hotel. We had a good break in November. Weather fantastic.
Avoid the a la carte restaurant as very poor however fantastic variety and standard of food in buffet...
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Just back from 7 days. My wife, children aged 8 and 11 and I stayed in a superior suite block i which is beat block in my opinion. Amazing view of sea and Los Gigantes. Wife and I had main room with...
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Went with two kids, 6 and 2.5, and had a good time. The hotel is very big and there is enough to do without leaving - which is good because the surrounding area hasn't got much too offer...
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Overall very nice. But staff numbers are low in dining room which results in those staff rushing and are under constant pressure. Dining room doesn't have a very relaxed ambience therefore this is a...
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This is our 2nd time staying at this hotel once in peak season and once in February. We are a family of 4 and both times were extremely pleased with our holiday. We found the hotel outstanding and...
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Hotel Costa is a marvellous place for a family holiday in the sun. The facilities are excellent- clean, spacious, even luxurious. The staff are lovely - enthusiastic, friendly and helpful. The food...
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Just arrived home from costa Los Gigantes and overall was a lovely holiday , we booked the be together family sea view 1 bedroom suite and stayed in room I200 .
On arrival reception we helpful and...
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Perfect location for winter time regarding the weather and magnificent view form almost whole resort to the ocean and la gomera, very good gym, service, entertaining facilities, generous all...
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Nice cleen hotel with mutch to do but the children entertainment starts to late 20.00 an is only in Spanish and English. Poor show with Bamse, we hardly saw him in compare to Lollo and Bernie at...
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Just had a week break and really enjoyed ourselves .
The hotel is really well lifted out for kids , which is exactly what we were looking for .
The kids club staff do a fantastic job . Both pools...
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Just had a weeks holiday absolutely amazing. Hotel was spotless. Great helpful staff and wonderful selection of food. They have 2 pools 1 quiet and 1 with activities. You must try the quiet pool for...
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The facilities at this hotel for children are great, lots do and the heated pools make all the difference in the winter. My daughter isn't one for getting involved with kids club however the staff...
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The big diningroom was not pleasant. For a couple like us this was not a good choice. We couldn,t talk during our meals inside because of the noise in the buffet restaurant. Something should be done...
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Just returned from a week's much needed sun and R&R with my wife.
The hotel is larger than we normally stay in and during the course of our week it became fuller as Half-Term approached...
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We have just got back from 10 great days at this hotel. Things are just as they look in the pictures, if not better. We had great fun with the animation team, Fiamma, Alessia, Lisanne, Angy, Erol...
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Really great hotel and area including nice pools. Friendly staff to hele you. Nice buffet with many kinds of food. Great hotel to stay with children. One disapointing thing is the wi-fi which doesn’t...
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Parts of the complex are in need of some maintenance, the Door-frame to our room was split, the paved areas are desperate for repairs to be carried out they are either cracked or unstable. Most of...
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Myself and my husband loved our week break here, there was nothing we could complain about. We stayed in a standard room which had everything we needed. It was cleaned thoroughly everyday and the...
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Cannot fault the location of this hotel and the views, unfortunately the rest of the hotel does not live up to expectations, firstly rooms ok little dated but cleaned well, beds...
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I was a bit hesitant when reserving this trip. But my worries were for nothing -- Los Gigantes is a wonderful place and this hotel a really great one! I was travelling with my two kids (8 and 13...
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Not happy room cleaning under par drinks not very strong evening entertainment for very young audience.
Not up to par okay for family with children
Was here two years ago the hotel has gone downhill...
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Lovely holiday. Hotel very clean. Staff friendly work hard. Rooms ok but some need refurb. Plenty of sunbed so never had to get up at silly o'clock. Breakfast excellent. Lots of children but didn't...
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Overall an amazing break away. Bed was a little firm but apart from that could not fault the holiday in any way. Really quite amazing from the staff to the food, this holiday had the whole package...
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We are just back from a two week break at Be Live Costa Los Gigantes and we found it was beyond our expectations. The hotel is obviously used to catering for a huge amount of guests, the buffet...
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A great hotel with lots to do for families. Food was varied and good quality. Entertainment was enjoyable, rooms were spacious and comfortable and the staff were efficient and friendly. Would...
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I've been to this hotel a good few times. The rooms are good (the suites are really spacious), you never have any trouble getting a sun lounger, it's handy to be able to borrow beach towels, there's...
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Hotel located in the best part of the island in my opinion.Average temperature highest around whole Tenerife.A lot of activities and opportunities for children.Great advantage during winter were...
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Perfect all-inclusive! Friendly and helpful staff, always something exciting going on, great food, good location, a lot of thing for the kids to do: mini dico, cinema, pools, playareas and so on, If...
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Second visit to this hotel did not disappoint, although our room overlooking the pool area/activities could be a bit noisy at times and was perhaps in need of a bit of a refurbishment. Everywhere...
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We are just back from a lovely stay at this hotel. We were very impressed with our room(s) in H block which looked as if they had been recently decorated and were immaculate. We had asked for a quiet...
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Excellent hotel with plenty to do. Excellent staff. Day trip up to the north west was beautiful with a great lunch included and wine tasting. The tour guide was very very knowledgable. The drag...
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This Hotel truly delivered on our remit. Beautiful, clean and wonderfully friendly. When you arrive it is an unassuming Hotel entrance with spacious reception area. Take the elevator or grand...
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It was our second trip to Tenerife. This was the best hotel, we were with 2 children (9,17).
Delicious food, every day something different, sea food, sushi, typical Spanish dishes, and more...
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Beds are very hard and thus unsuitable for people to sleep in. Ant an cockroaches in your room. Cockroaches in the buffet. Very little varity in the buffet so buffet is below standards. Long distance...
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Went here for the first time all inclusive with 4 other friends.Usually go self catering but as our friends had booked this went along too and was not disappointed.Very clean hotel, staff very...
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We've stayed here 3 times now and always found the place to be an excellent base for our Tenerife holidays. Good quality and choice of food in the buffet. Good drinks choice and warm swimming pools...
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A very nice hotel for a family holiday. Food is very much the usual AI, no better no worse than other AI hotels. Friendly staff and beautiful plants and trees throughout the hotel kept nice by the...
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Just back from a 5 night stay, with my daughter. We had a wonderful time. Weather was great and hotel brilliant. Staff very friendly and helpful. Choice of food amazing and lovely. We stayed in a...
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Very spacious accommodation and excellent location with wonderful views. Huge open spaces around the pools the bar and the main building, where you can relax and enjoy the sunshine. Wide variety of...
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A good holiday resort, clean and friendly staff. Plenty of activities available in the complex. All inclusive good valve although not the best wine. Planning to book again for next year. Good...
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Overall it was a really good hotel. The food was surprisingly good but after a week we had enough of the food. The entertainment facilities (mini golf, football, high ropes lane...) were good for our...
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Wife and I took 10 day winter break. Found Hotel excellent, clean, room very nice with lounge and balcony. Enjoyed kettle in room and UK TV Channels. Food very good, lots of choice-staff work hard as...
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The food isn’t good, I don’t like all inclusive this was the last time I take it. Overall the hotel is perfect for kids and family, they have everything there. The kids club was from 4 years, our...
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Fly's around the pool. We counted 50 dead cockroaches one evening found 2 dead ones in the food hall. Food always cold. Beds terrible hotels response was to put blankets on the mattresses pathetic...
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Just had our second visit to this hotel and loved it as much as the first time . Even though it was very busy it is so organised and spotlessly clean every where . The food was really good with so...
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We’ve just returned after a fab weeks break, gutted that we didn’t book longer.
We’ve done several all inclusive breaks over the years and I was pretty impressed with what you got here. I always...
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This was our third stay here.
There is no better way to celebrate the New Year.
The room was excellent. Very clean and extremely comfortable.
The view from our upstairs balcony was sublime...
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A get away trip after the Christmas festivities was a must have for myself,husband and 3 year old twin daughters, excellent weather, location and pool side. The food choice/quality was the only...
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Me and the family returned to this amazing hotel back in the beginning of December for a week of winter sun. As we arrived we were welcomed by the friendly reception staff who showed loads of...
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Fab place from start to finish room fantastic would highly recommend this place the allinclusive was fab the pool was heated the bar was great it has 3 pools fantastic views food was great as well...
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We stayed over New Year for a week. Weather was fantastic. The main point for me is that this is a big Hotel. So they needed to cater for lots of people. The food overall was pretty good but you can...
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Lovely hotel, great for family’s. Food was good. Drink not so good 13€ per person per day to upgrade drinks packages, which is probably worth it because there is not much around the hotels location...
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The complex and hotel are extremely clean and the room spacious with housekeeping visiting daily.
Two big pool areas with plenty of sun beds and the quiet pool has a giant chess game.
The kids...
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We stayed with our two boys 3 and 5, our room and room facilities were great, we stayed in a family room with had a PlayStation and an esel for the boys. Pools were great although the boys eyes hurt...
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After spending a small fortune on this holiday we were all geared up for a fabulous time. On arrival the hotel looked fab.......clean, airy, happy staff. Once we got to our room we quickly noted it...
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Hotel very good, food great, but can't get a drink at 11.58 , 4.000 holiday, and you cannot get a drink and the bar supposed close at 12, don't come here if you want the banter or any crack at all...
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A fabulous hotel on a hill overlooking the ocean. Great facilities for all and superb food. In fact, exceptionally good food. What a great get away from the awful UK weather, just after Xmas. The...
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We has a Suite which worked well for our Family of 4 Not sure how the Rooms are for Family’s. Hotel very clean, food very good. Staff friendly & helpful. Pools were Clean and well maintained, with...
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Great hotel, excellent service, facilities and staff. Fully inclusive how it should be. Only let down was the WiFi coverage ... signall wasn't strong enough was only available poolside and in bar...
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We have been here a few times over the years and it never fails to deliver a lovely holiday:
The hotel is a sprawling mini city with multiple restaurants, pools, activities (high ropes, crazy golf...
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Amazing place, could not recommend highly enough.
Pools are great and heated to a certain extent which does help.
Staff are excellent and couldn’t do enough for you.
Great weather and a perfect place...
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My wife, son (nearly 5) and I stayed here the week before Christmas.
Overall the hotel is nice for a weeks break at this time of year, but I wouldn't want stay for longer.
We were in block M...
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We have been to this hotel 3 times as they have lots of facilities for kids.
We we’re disappointed when we went this time as the pool was closed on Monday until about 1pm. When I complained they...
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A good family holiday plenty of ways to tailor the holiday to suit you very chilled out. We were a couple so we were able to do our own thing there were a lot more families than Last year. The only...
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The staff, the different teams were very nice and fantastic specially the kids team, they were always happy and friendly. The restaurants staff were like the others nice and even helpful. There was...
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We have just returned from a 12 day break here. We had a few small issues but over all were very impressed by this hotel. The hotel is very big with many many activities going on, a lot for the kids...
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we booked in very quickly and were whisked off to block H314, we were surprised to find a beautiful apartment, we were expecting a travel inn type unit. it had been a last minute thing and we just...
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We’ve been to this hotel many times and were not disappointed. A great time was had by all.
The staff were amazing but they did appear to be short staffed compared to previous years. We also noticed...
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Selected as I like the quieter location of Puerto de Santiago and had seen the high ropes course from the road (and the public one in Las Americas is no more). Wasn't sure what to expect as could...
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We've just got back from a week here. The hotel is big with lots going on. A few things to pick out first - cups left from us having a cup of tea in the room on the outside wall for over 4 days...
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We had the best holiday, our daughter is nearly two and there was always something for her to do. The drinks are fantastic and the level of service was brilliant. We would definitely return next year...
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My family and I have just returned from a week staying at this hotel. Our party was made up of myself, my husband, daughter and her husband and 4 year old grandson. We stayed in a premier suite...
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It is a Good hotel IF you are traveling with kids.
However not as fun IF you are a Young cuple IF you are interested in doing activities, unless you pay for them outside the hotel.
A lot of food...
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Had a fantastic holiday here again and will no doubt be booking for next year. Can't fault anything and we had a superior room this year which was lovely. It is very clean and everyone is so helpful...
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A very well run family hotel.The food is exellent. The service is exellent. The rooms are good depending
on where you are positioned. Plenty to see and do if you travel a bit.It must get extremely...
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Overall the holiday was lovely, the food was expected at a 4star all inclusive, travelled with an 11 month old and she had a great time in the pool and at the soft play area, the staff were very...
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If you are looking for sophistication then this is not for you. The weather was perfect (we went in Dec) the quiet pool lovely, and the food was very average. If you are a foodie, this place is not...
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Recently returned from this hotel, once again we had a very enjoyable stay.
Everything you could need for a family holiday.
Food ✅
Kids entertainment ✅
Close to a beach ✅
Large rooms with huge...
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The Hotel and resort are enormous and have everything you could need for a successful family holiday. ALL staff are friendly and will speak to you even when in passing.
The attention to detail in...
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Had a lovely time, went out of season so it wasn’t busy. I’m not sure if they got the temperature of the pool wrong the first view days as it was like a luke warm bath it was lovely. They then did a...
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We were in the hoten on our honeymoon. Hotel surprised us by giving us better room, champagne and fruits. Whole hotel was very clen. Food was very tasty. All the staff were very helpfully. Animations...
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Just arrived back home after a week in this hotel. Quality food, even all the fish and shellfish cold and tasty plus really nice suite with nice sea view were surprise. Pools were really warm, both...
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The hotel was really nice and the staff did a really good job, so friendly and nice! The food was really good, big variation! The drinks was good, i liked the cocktails most of all. Overall we...
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One thing a few people take glasses round pool not on really cos they end up leaving them to be kicked over then smash think you know what could happen next that was all and it wasn't yours fault...
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We had our 2 grand children (7and 9 years) and their mother with us and we were very pleased with everything. The boys had a good time and tried everything almost every day. We all liked breakfast...
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a k a first choice holiday village.
] On our forth visit 21 nov for 10 nights 2017 all went well room nice but well worn,
1 last visit 2 san miguel 2big water 1pepsy this year 2cheap beers 1...
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We have been a few times to the Be live as this is our preferred hotel for winter sunshine.
We enjoyed our holiday overall just one or two areas that need addressing. Some of the towels need...
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Because I traveled alone with a four year old I got very Little value for my Money. Couldnt go to the spa (child to young for familyday), couldnt see the shows (Too late for child to be awake...
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Wonderful hotel in ready nice locaton. Food and drinks were very nice. Staff members were easy going. Any issues were well fixed. Room was marvelous, clean and cozy. Would definitely recommend this...
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My son caught hand foot and mouth from hotel we where told by the hotel we couldn’t eat in the restaurants and where told to stay in our rooms for 5 days to prevent spreading.
Hotel was dirty in...
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Just returned from a week in los gigantes ‘Be live’, the holiday itself was as expected nothing WOW but did the job considering we were really just looking for a week of sun in the winter.
Rooms...
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Very nice Hotel with Good service, Good food and friendly staff.
Different pools for both babies and grownups. This Hotel offers allot of different activities for both children and grownups like...
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So the hotel is ok, after emailing the hotel twice before our arival stating we needed 2 travel cots we got to the room to find only 1, the hotel reception takes about 5 attempts to ring them for...
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Good variety of food, very clean and tidy. Room acceptable. This is our second trip to this hotel complex and we will be going back again next year. Staff very pleasant and welcoming. What more can...
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The buffet was really bad! The drinks tasted like paint thinner unless you paid extra.
The noice level was ridiculous
Parents weren't allowed to go on the waterslide together with their young...
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Me and my partner stayed at Costa Los Gigantes 14 Nov - 21 Nov 2017 and we had a great time. The all inclusive package means you never go hungry or thirsty. You have the drink stations in the main...
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Great resort to stay at enough bars and restraunts not to far away roughly a ten min walk , went with a 3 month year old , pool heated and food avaliable all day, beach brilliant sunbeds only 3 euro...
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Over all I say this is a good hotel but don’t waste your money upgrading you get a coffee machine and a bigger room but the most important thing is you don’t get tea and coffee refills I would expect...
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stayed for week in nov food lovely espacially the mexican night ate in the grill steak was lush ,
pools one side heated in activity pool lovely atmosphere and comfy loungers pleants of parasols
room...
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We wanted to have a holiday that we could just rest, our week was just that, our room was perfect for us, it was very quiet, clean and comfortable. We if we get a chance will be back to enjoy another...
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A good hotel, but would rather be rated 4 instead of 4,5.
Needs to refresh the rooms and change the hard beds.
Good buffet food, but the food in the a la carte restaurantes were so so..
Great...
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Finding any Hotel in Tenerife without very mixed reviews seemed impossible, so we went for this one, travelling with our 20 year old daughter, the larger room size was a factor. We came back last...
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Beds were fit for the bin! The mattresses were horrendous and we didn't sleep at all, when we complained to reception they just put a blanket on top of the bed to make it softer, not impressed!! The...
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I paid a lot of money to stop here and expected a lot more for my money. This is not the best Holiday Village I have stayed in and there were several negatives. It is very big and very busy. We...
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explore this hotel it has a lot to offer for the kids, a la carte restaurants not worth it , all staff excellent friendly helpful work very hard
Give the shows a miss unless they improve...
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Have been to this hotel 4 times now, love it!! Always room at the pool and the rooms are lovely clean and spacious. Mini bar re filled very day as long as you have drunk the ones from the day before...
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Excellent stay at this fantastic hotel,going back in January 2018 for our 47yr anniversary. One or two points to note there seem to be a lot of flies around this trip,and sometimes the meat at meal...
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We had an absolute blast! Rooms are beautiful, hotel is clean, service is friendly, and kitchen staff are always there to help. Any way they can make your stay more enjoyable, they will comply. We...
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We stayed at Be Live Family Costa los Gigantes with First Choice for two weeks in October 2017. We are a family of four with two girls of 9 years and 7 years; the youngest has an autism diagnosis...
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A great hotel for a family holiday kids loved the pools and slide plenty of food but got a little boring into our second week there,but maybe that’s me being a little fussy.but will definitely go...
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My husband and I stayed here for 10 nights in October. The room was really nice, cleaned every day and we found the fridge after 3 days ha! and in it was a large bottle of water, 2 cans of San Miguel...
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The hotel itself is lovely, clean and staff all very friendly.
The food is appalling, we always go all inclusive, so know what to expect, but his was inedible. Even the pizzas were vile. We managed...
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We watched chefs place raw meats on top of cooked then served the cooked meats to customers! Never washing hands in between dealing with cooked and raw and used same utensils! We discussed this with...
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Just got back from a week away with children and parents. Hotel is lovely and caters for everyone. Rooms were really nice and bright (we stayed in block A) and view was beautiful. Would definitely...
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Excellent hotel, very clean and good food variety. Staff very friendly and helpful. Lots of interesting things for the kids. Stayed in the premium room and would suggest this is the best in both...
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The staff made the holiday 100%
They were attentive, fun, they had a laugh with us. The kids club staff were amazing! So pleased with everything.
Entertainment in the evening was always fun!
There...
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Loved this place, brilliant for families with children of all ages due to the amount of different activities available. Lovely food, plenty of choice and fantastic entertainment in the evenings. We...
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About the food: many times it felt with the meat food that the meat could had been more cooked. I personally had difficulties after the meals with jammed pieces of meat in cavities which then caused...
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I would NOT recommend this hotel to anybody. This holiday cost me and my family over £7,000 and an extra £1,000 on food for eating out as the food was appalling staff was appalling cleaning service...
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Ok so I will start off by saying this is our forth visit here so obviously we like it however there were a few negatives for us this time and because of this I don’t know if we will return again...
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On my own with small children put in a room right by the loud entertainment. Booked and a meal balloons and cake for my daughters birthday... cake frozen and no helium ballon. ??
Moved rooms and...
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Great family holiday. Stayed in one of the premium suites in block B which was excellent. Quiet pool area is lovely. No inflatables floats or water guns here which is great. Always loads of sun beds...
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We just did a week all-inclusive here with our two children, nearly 8 and 11 years old. What we wanted to fly and flop (with a day or two out for water park visits) and that is what we got. We all...
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Great hotel and location. Highly recomend 😊 Good variety of food for all. Staff very friendly and accomadating. Lots to do in and out of hotel . Siam park is a must. Speed bost trip to see whales...
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For anyone wanting to go away with children then this hotel is perfect.
Everywhere you go it has something to do!
The food variety was brilliant. I especially loved the A La Carte as it was...
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Really good value-for-money hotel complex with young friendly English speaking staff who were keen to look after the young children in the party. Top tip is to try to go lightly out of season or...
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Visited here twice this year with and without the kids. March & October, for an out of season break this is a great destination as the weather is usually always good. Hotel is great value for...
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I’m very disapointed about this hotel. This is for a sure not 4* hotel. After 2 days our 19 months old daughter got sick very bad! We don’t know if she got sick from water from pool or from food...
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The best value for money family hotel with all inclusive in Tenerife. Good Quality for reasonable price. Downside of the hotel is location, far away from any attractions in tenerife, unless you...
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Just returned from a lovely holiday at this hotel. There were plenty of staff working hard to keep the hotel clean, serve in the restaurant and bars. We had an amazing room overlooking the sea...
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Great place but a little taken back with the poor food. 4/5 overall your kids will love it .the reps and staff are fantastic thay all worked hard to make
Our holiday as good as it could of been.
A...
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Excellent holiday, overall a great place to stay... fabulous, friendly staff, lovely variety of tasty food, great evening entertainment and a good location for exploring the surrounding area. Thank...
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We have stayed here the past two years in the first week in November and have had the bad experience of maintenance taking place on the swimming pools. The pools were closed randomly for maintenance...
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Just returned from a week here, and have to say i was quite impressed. Our room was in G block room 210, and was large clean and tidy with a lovely balcony overlooking the sea. It seems miles away...
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We had alot of trouble with cockroaches in our room.
We had room 0203 which was under the gym which music started 8am every day.
We avoided going back to our room in the afternoon because of the...
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From check in to Check out the holiday was a success the hotel is very clean there are plenty of beds around all pools. The snack bar was really good for both adults and Children and the Buffet...
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The views and hotel is nice to look at found the staff of hotel not friendly and a little rude espiecally if u became ill they didnt really care food was ok the salad, bread ,dessert and stuff cooked...
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The hotel was lovely and had so much to offer our 3 year old. We found the staff to be very friendly and the hotel to be clean and tidy. The entertainment shows were great and very popular with the...
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Had a fab holiday here in August 2017. Our two daughters, 5 & 9, has lots of fun in the first choice kids club as well as the hotels own children’s entertainment. The room was good, slightly tired...
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Just arrived back from a weeks stay. After reading some of the reviews I was a bit apprehensive. We emailed the hotel prior to arrival to request a room in block D which we were allocated. The room...
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The customer service here is general, but both the guest relation managers B & S are extremely rude and dismissive. And there is no chance of speaking with a real manager, Miguela hides in his...
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We have been at this hotel for almost 2 weeks. Leaving on Sunday. We booked the be live exclusive for 12 out of the 14 days which is a four poster bed and 2 Sun loungers. We could not recommend this...
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The four 'very good' review on Trip Advisor is a fair reflection on the services available at this hotel.
This is a family orientated hotel with lots of activities for children. I wouldn't...
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Loved our holiday so much a 're looking to go back in the next year. Can't fault anything at all. Food - great selection not so much for fussy eaters like my children not much choice for them but...
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Need double beds in the premium rooms, when you pay more for a better room you would expect to have a double bed and not 2 singles pushed together that slide around the room.
Great views from most...
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Disappointed with the hotel rooms
Back stairs dirty too wasn't cleaned all week after a child had dropped chocolate ice cream down them
Was dangerous
Pool areas were great and entertainment staff...
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Hotel nice, clean , great entertainment for kids . Rooms large ( beds hard) ask for extra pillows . Tv in rooms with some English channels so good for kids with air con that works. Quite resort but...
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This was our third visit in the last nine years and we really enjoyed our stay. Not sure we would do a fourth visit but would look into visiting another one of the Belive hotels. Very clean hotel and...
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This was our second visit and it lived up to the high standards of last year. Always something to do , or a place just to switch off and relax. Staff and entertainment team are first class , would...
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Great holiday, fantastic for families, plenty of entertainment for children. Entertainment staff friendly and great at their jobs especially Alex. Bar staff good, restaurants good always plenty of...
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The Be Live hotel Costa los gigates is a big hotel and was pretty busy end of August . We all really enjoyed it. Our room was nice and clean and cleaned daily. All the staff were friendly and worked...
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The entertainment staff were great, helpful, friendly and worked very hard to ensure we enjoyed our holiday. Food was varied and tasty. Pools were clean and variety of entertainment pool and quiet...
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Well I wasn't sure what to expect when we arrived as I'd seen mixed reviews but to be fair the food was ok there is generally something for everybody and if you can't find something you will eat I...
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Our first package holiday in the summer hols with our 9and 11 year olds. All inc. lots of kids obviously but hotel worked hard to make it feel not too crowded. Loads to do for all the family. Staff...
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Well i know its the last week of a busy kids holiday season but nothing that good to say about this holiday experience,hotel tired not the nice room shown at time of booking shame this seemed to set...
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This is the 5th year we have stayed at Holiday Village Tenerife and what an improvment from first choice, the last 2 years was really poor from the reps, no structure in place, no one spoke to you in...
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Loved every minute! All staff friendly and helpful! Emailed before going. Requested a specific block and was given the perfect room in the block asked for! Entertainment amazing! Will be booking to...
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Great holiday! Cant fault it. Amazing entertainment staff, all hotel staff happy to help nothing to much trouble. All staff take time to chat. Fantastic place for kids, always something to do if...
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We visited for 2 weeks from 8th to 23rd of August. This was as title suggests the 3rd visit to the hotel. We have been in June, July and now August and do think the hotel staff seemed a little bit...
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Very nice hotel - clean, tidy, very busy at peak season - but perfect for kids. Room could do with modernising (O325) but it was cleaned every day. Great choice of food for adults - but not great for...
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Spent two weeks at the hoilday village lovely clean places with plenty to do if your well organised!
Pools 3 of them nice and clean apart from one day the quite one shut as of a code brown!
Lots of...
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Just got back from 2 weeks at the Holiday Village. Comparing with 6 years ago when we last went, the evening entertainment wasn't as good as before mainly magic which got very boring! Daytime...
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Returned home a week ago from a weeks stay here. First time my husband and I have ever stayed in a Sensimar "adults only" hotel and it was great. Hotel was so relaxing. Staff very helpful and...
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Overall a good 'family' hotel for the money with plenty of entertainment and activities for children; my 8yo daughter loved the high ropes. The newly refurbished rooms are nice (Superior) and worth...
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Really good hotel with plenty of facilities, however unless you are an early riser or one of those annoying Brits who like to put your towels on the sunbeds at 3am, forget getting a sunbed near the...
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After some skanky kid left a turd in the pool, the hotel was not very proactive in its cleaning ops. Pool not drained, cleaned and refilled, only a dashing of chlorine in and around the turd deposit...
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The swimming pools are lovely. Food okish but with plenty of options. Grilled fish very good. The service is poor especially in the restaurant a la carte (the food there it is not better...
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Positives - Staff are amazing. Reception, bar staff, restaurant staff, entertainment team, housekeeping, cleaners - all work tirelessly to make your holiday special.
Food is lovely....ignore the...
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Wow, what a lovely place to stay for your hols! Big resort with loads of stuff to do from lazing around one of the three pools, to playing Tennis or doing high ropes. Our room was spacious and...
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My boyfriend and I stayed in this hotel on the last week of April, the weather was average about 25/27 and most days it was cloudy. One day we had a massive storm! Although when the cloud cleared the...
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Good points:- lovely views,impressive reception,helpful staff. Buggy ride to room with luggage.Well kept extensive grounds,large clean pool areas,plenty of sun beds and parasols. Suites have lots of...
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Positives:
Great food and choice
Large room
Air Con
Self service drinks
Daytime activities
Negatives:
Wifi codes only given for adults (we could only get 4 for the 7 of us)
Some rooms old and dated...
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Pros
Spacious hotel with good facilities
Very clean, cleaners continuously disinfecting floors both in the hotel, in your room and outside at the pool areas and on the steps
Entertainment program...
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This is a great hotel. Unfortunately you will always get people who want to moan. The food is fantastic considering the amount of people being catered for. We've spent most of our time at the...
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Awesome hotel and amazing staff but cleanliness and the smell around the main pool and snack bar need addressing. The sunbeds need to be jet washed they are filthy. The breakfast was always cold. The...
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Lovely hotel with lots of activities for kids. Clean and tidy. Kids club on daily. Splash park for kids climbing frames 3 pools and other entertainment. Brill hotel
For families. Would defo recommend...
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We have had a lovely family holiday here over the last 2 weeks. Hotel is on the large side but still offers everything you would need for a family stay. All of the staff work super hard to keep the...
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Rude and unhelpful staff, very dated rooms with no child security, a la carté food is worse than the repetitive buffet food, poor choice of food options for kids, splash pool area completely out of...
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We had a lovely stay here with our 12 month old daughter & some family. We decided before we travelled to upgrade our room which seemed better for children & it was perfect! We've been on holiday a...
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When we first arrived we were a little unsure mainly because of the sheer size of the hotel but we needn't of worried. We had a great stay, we stayed near the quiet pool which was good, it was...
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The hotel is very good lots of things to do for families. Stayed here all inclusive in July. Booked with firstchoice.
Food & drinks are good lots of selection. Bar open until 1am.
Spacious room...
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As a returning customer standards have dropped significantly. Children's entertainment was average at best. No longer serve lunch in the restaurant, therefore have to use the snack bar which serves...
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This was our second trip to Hotel Costa Los Gigantes having been there in September 2014, out main memory was how big the hotel is and how nice the staff were and very accommodating so we were very...
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Overall good. Food repetitive, swim and football academy fantastic for 6 year old. We went first 2 weeks in July and no issues with sun loungers but day before we left, the place got even busier and...
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Stayed here 5 times previously and can't fault anything ....except the lack of control by allowing people to reserve sunbeds early in he morning (or even the previous night at 11pm as we observed...
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Fab facilities and cleaning staff are diamonds every day!! Sunbed situation dire but not a major problem for us -still enjoyed our time here immensely.
Food gets boring after a few days and snack...
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Had a brilliant time here great for children the children's reps were fantastic. Couldn't fault it. Been to a few holiday villages and they are all great. Going to work our way round all of them...
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Legendary holiday ever from my 7yr grandson. Would return again. Rooms clean bed really comfy. Cant fault the hotel at all. Food was much better than prev hotels we hav stayed in. For such a large...
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Brilliant place, location beautiful hotel was really good, had to fight or set alarms for sun beds which did become annoying and food repetitive but over all didn't spoil our holiday day trips are a...
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Fantastic hotel where the staff are all clean and smart and friendly.
The staff all work very hard as a team to keep the hotel spotless, rooms are cleaned every day and the pool area is well looked...
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Fantastic family hotel
Cannot fault the cleanliness or the service
Food was also beautiful with an amazing choice every day
Everyone very friendly and eager to make your holiday better from the...
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Great family holiday, clean hotel and lovely food and surroundings.
A shame the pool was closed twice during our one week stay due to parents not using swimming nappies for there children:
Would...
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Lacked cleanliness. Dusty surfaces. Rotten green taps in room.
Many staff need to learn to smile
Ceiling in bar area had a leak for the entire 2 weeks we were there. Dirty bucket catching dirty...
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As we've been before (4 times previously, all in April) we felt we knew what to expect. However, this visit may be our last as we were very disappointed compared to previous visits.
You could hear...
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Food was great, rooms were modern and very clean. Entertainment was very poor, mainly Thomsons! Hotel entertainment was slightly better but still poor show. Not much to do outside hotel.
Siam park...
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We've just returned from two weeks all inclusive with First Choice at this excellent hotel.
I know some reviewers on here would have an issue with me calling this hotel "excellent" but let's stay...
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Nice holiday, not amazing. I felt the pool areas were overcrowded and difficult to get a bed unless you were down before 9am. People smoking around the pool is outdated too, what with kids around...
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We stayed here in sept 2016 for our honeymoon. We booked a last minute deal, leaving the next day, for 11 nights, all inclusive in a sea view suite, very good price as it was last minute! Booked...
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This was our third trip to the holiday village but things have definitely deteriorated in most areas. The hotel itself is grubby with settees in the bar and function rooms particularly so. Rooms were...
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Beautiful - site, facilities, rooms, people, bars, pools, restaurant, service.
Our children were well catered for, late check out no problem, fresh drinks and fruit to our rooms every day.
no...
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I have just returned from the holiday village Tenerife and I must say it was a great holiday there was things to do for all the family. I was there with my 9 year old and my mum the hotel did have...
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The staff were very helpful especially the entertainment team . They went over and above their duty . The room was immaculate every day . My son loved the football academy especially the friendly...
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We are a couple with 3 Children ages 4 months, 4 and 7 years. They have special family bedrooms with everything the Children may need for playing, even they offered a playstation and a tablet device...
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In season it is a very good hotel for families with children up to 12 years of age. I do not recommend it to couples. Big resort, good variety of food. All-inclusive offer at a satisfactory level...
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I've just finished the end of our week holiday at the holiday village in los gigantes. We were a party of 7 this year. My family of 4 were here in September 2016. So this years entertainment wasn't...
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Very old fashioned rooms with dirty floors hardly ever cleaned. Unable to walk bare foot in room as feet would be black let alone my baby crawling on there dirty floor! Also the smell of sewage...
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Stayed here with my husband & kids age 7 & 4 for 1 week. Cannot fault the cleanliness, maid service everyday providing fresh towels etc. The main pool area is where the activities take place & is...
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We usually stay in the sister hotel but decided to give this one a try in February. And we were not disappointed! Everything was excellent and to an extremely high standard. We liked it that much...
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Lovely hotel but unfortunately a bit out of the way from everything. A free bus would be great going to the nearest town. Also massive problem with pools being out of action when a little one has an...
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Lovely place good sea views only negative comment I could say is how many times the pools were shut due to children pooing! Stayed 11 nights and almost every day 1 pool was shut ! The hottest day we...
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We loved Tenerife and will definatly visit again. We booked xmas eve and with kids places it was very reasonable. We went with first choice. Book your restaurant as soon as you can. Put towels on...
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Just returned from our 2 week stay at hv tenerife. Overall fantastic hotel very clean and beautiful surroundings. Rooms very clean, lovely deco, nice and big. Plenty of swimming pools and loads...
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Had a lovely time hotel is lovely and well kept, food great, never had a problem getting a sunbed or going in for meals or of a evening for entertainment and we were a large group of 18 , would...
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One week stay found hotel clean and staff helpful and hard working. Lots to do entertainment staff and acts great and plenty of food choices. Not much out and about outside the hotel and very hilly...
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Loads to do excellent kids clubs. Beautiful hotel with good spa, gym pool, splash park play area etc. Easy to get drinks and food. Food was good.
However there are loads of cockroaches, we had them...
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We booked this hotel solely because it had a soft play area and park suitable for our 1 year old only to find that days before we arrived the park had been ripped out and building work had begun to...
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We stayed here for 2 weeks (29th may-9th June 2017) and had a brilliant time.we are a family of 3 (age 44,40 and 9yrs)and can't fault.
The place is spotless and the pool areas are very clean...
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Very good value hotel. A small beach located 10 minutes away. If you are after a larger town or bigger beach you can easily travel to playa de Las Americas.
The hotel has good entertainment and a...
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Just returned and had a great time. Only minor problems were the maladorous drains and smelly pool bar!
Good food with plenty of variety. Kids club staff really good with the children offering a...
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From the moment we arrive, we feel welcomed, acknowledged, and relax at once. The restaurants, chefs and bar staffs services is Superbs. The entertainments is good, but I personally think the...
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Great hotel, staff done anything for you. Couple of minor issues in room fixed in minutes. Food was great, excellent choice. Had three main courses one night. Pools are great, really great family...
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All things good and impressive with this hotel. Excellent facilities for the children with the high ropes, mini golf, play area and activities around the pool. Rooms are very big and spacious, could...
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This is the worst hotel I ever stayed. Rooms are dirty, housekeeping are not changing the towels, bed sheet not changed in 7 days.When we checked-in we found hair in the bathroom and pillow covers...
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The food and drink isn't great, the old rooms are not nice. We were downgraded on day one!!!! The entertainment and family focus makes it a good choice if you've young kids and want to relax. I'd...
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We were disappointed with the standard of food in the buffet and the restaurant. Also the service in the restaurant was rushed. The peaceful (adult) pool was hectic with children and their very...
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everything was fantastic, from food, drinks to the entertainment! Great destination for the families with the kids! Highly recommended! The kids club had a fantastic program every day and kept our...
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Lovely hotel, only downside is the location, short walk to beach is ok but it is small, so no nice walks. However, you have above average entertainment, lots of fun things to do for kids. Food ok...
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We booked the hotel through the hotel website and got a great deal for 4 nights. Think it worked out at about £85 per night for both of us all inclusive which is a great deal.
Pros: Excellent...
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Brilliant holiday! Football academy and swim academy was great and the entertainment was fabulous. The staff were all friendly and helpful and the hotel was lovely. Food is surprisingly good and I...
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This First Choice Holiday Village is excellent. I choose my holidays based on entertainment for my 12 & 10 year old girls. If they are busy and happy I am happy and this holiday certainly didn't...
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It was our third visit, and our first visit with the baby. Everything went well and smooth this time. We were pleased hotel had upgraded rooms with white interior, both kids loved it very much. We...
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Fantastic hotel. Very clean. All staff were extremely helpful and polite. Food was good for all inclusive (slightly repetitive). I would definitely go again. It was great to explore the garden island...
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A lovely hotel with great food, great facilities and friendly staff, perfect for a family holiday.
Went with a 1 year old and 3 year old. Very happy with crèche and kids club.
Food was fantastic...
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Have just got back from a fab stay in a fab hotel. After apprehension from previous bad comments I was soon put at ease. Arrived at hotel just before 9.30pm. Quickly checked in then ushered for...
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Excellent hotel for families, food was excellent and loads of choice. Views from hotel spectacular, our room had ocean views. Couldn't have asked for a better last minute holiday. Only down side on a...
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Just returned home from the holiday village with our 11 & 7 year old. This place was ok but we wouldn't return. The worst thing is the room we arrived to a room with a fridge not working and full of...
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My family stayed here for one week and we have just returned. Literally cannot say a single bad word about this hotel, it was honestly brilliant.
My 3 year old loved the pool, which was beautifully...
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Stayed for 14 nights with our 7 and 9 year old and had an amazing time. Don't be put off by bad reviews this place is great. There's so much for the kids to do it's hard to fit it all in. We did high...
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I would defo recommend this and will be going back soon. The rooms were really clean. There was entertainment every night and most importantly there was something for the kids to do, which is why we...
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Very friendly Staff . REALLY large selection of food. The Grill Restaurant menu selection was poor.Good location of the Hotel. The Children enjoyed the pool areas. I would recommend to rent private...
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We upgraded, paying e210 for family together room. The shower ran hot and cold which isn't ideal when showering a toddler, aircon was almost non existent, making almost no difference to the temp of...
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good hotel after first 2 days with mess up with room. lived out of suitcase for 2 days until given correct room. Paid for stunning views of la gomera but took time to achieve this. however hotel was...
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Just returned from this hotel and myself parter and step daughter (11) had a great time! Check in was quick and smooth giving us all the information we needed before being whisked away to our room by...
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We got here on the 7th and ate still here till Sunday . When we got here at 10 pm there were sandwiches fruit and yoghurt in fridge and water which was a good start lovely room spilt on 2 floors with...
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The hotel was spot less could not fault it food not great especially for children not enough choice but over all experience was nice pools were great staff were friendly beds in the room were not...
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worst hotel ever been to. Food terrible raw ,cold cover in flys constantly birds and cats eating from the restaurant food. Hotel so unclean. Staff rude unhelpful. Please avoid this shud b a 2star...
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Lovely holiday start of May 2017. The weather was hot and dry, the food was excellent with three buffet restaurants so plenty of choice. Staff helpful and courteous.The children enjoyed the pool...
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Couple with 2 boys 6 & 9. Very happy with holiday. One boy went to football academy and really enjoyed it. 2nd boys was very happy with the water slide and with the pool activities in general.
Buffet...
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4th time at hotel and not a moan or groan again
Great in everyway ( except for main lounge entertainment)
Live entertainment acts completely , from time gone by . Sorry !
Food & drinks great...
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I cannot say enough about this hotel. It is fantastic! The staff cannot do enough for you. This was our 3rd visit in 3 years and will be returning in December for New Year. The food is excellent...
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OUR PARTY - Me, my husband and ours girls 3 and 6
My review is based on this being an all inclusive Spanish hotel
OVERALL - 4 ⭐️⭐️⭐️⭐️ We loved this holiday. We made some amazing memories and...
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Just come back after having two fantastic weeks at this hotel. Food excellent, entertainment varied and can't fault the staff who were all friendly and couldn't do enough for you. Will certainly...
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Lovely hotel and food, we first visited about 4 years ago and we loved it, but this's time was very overwhelming with prams and pushchairs and.
Would not recommend if looking for a relaxing...
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Fantastic quality and cleanliness. We had two balconies to our room which was cleaned every day. Variety and quality of food was second to none, cleanliness around the pool and activities presented...
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Hotel Beautiful. . Superb grounds beautifully looked after . Food- excellent choice-quality and presentation.Suitable for all ages. Nice to have choice of a quite swimming pool. Spa was amazing would...
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Stayed at hotel for 8 nights.room beginning of may.room was perfect with a fab view out to sea.food in all areas of hotel second to none.staff so friendly and helpful.lots of places to sit and relax...
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Just returned from the Los Gigantes, it has now changed to a hol village on the 1 May 2017...
My husband and myself booked this last min, we always read reviews , so i always write a truthfully...
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After several below par all inclusive experiences I was a little reluctant to book this hotel, however after a long winter and with only certain parts of Europe warm in February/March I decided to...
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Just got back from a 7 night stay and we really cannot fault, this hotel, staff or it's services! Our children aged 2 & 8 absolutely loved every minute and everyone in the hotel were so friendly and...
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We came back here again for Easter 2017 following a visit last year at the same time. Usually we never return to the same hotel, but this place just has it all- we booked as soon as we got home and...
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We were greeted by Yuraima Gutierrez who had recently answered my email regarding my families returning visit. We asked if possible for rooms next to each other and she did a great job of sorting our...
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Fantastic place for families, no need to go off site if you don't want to. Pools were all really good, private kabana section was amazing, I would really recommend booking these for a few days treat...
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Just returned 25th April 2017 room O317. Sea view in a suite with kettle and fridge
And 🍺also lunch pack. Very large hotel with 4 pools and good entertainment.
Would highly recommend. I will go back...
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Great second time at this hotel. Never previously stayed at the same hotel twice but this hotel is perfect for families with children aged 4 and 6. They were totally entertained, hotel staff friendly...
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Got great deal for week with kids. I don't look for cheap hotels but those I think are good value always try going for min 4*.
Rooms old fashioned in decor but lovely clean and spacious. Complex...
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I would recommend this hotel to my friends. I like the cleanness, services, pools, bar and restaurants. The personnel is very friendly and polite and helpful. I especially like the fantastic view...
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We again enjoyed our family holiday and would not hesitate to recommend it to any family or couple.
From a lovely setting, comfortable hotel and all the amenities you could want.
Local trips are...
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A1 could not find fault with this hotel. The entertainment team were amazing. A real family holiday. The food was excellent so much choice. Everyone most so pleasant and helpful and the hotel was...
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10 nights with the family over Easter. A really good hotel with excellent staff and for an all inclusive hotel good food and drink options. There are two pool areas with plenty of sunbeds, so even...
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Came to the hotel in April and had a great time !! Staff were great, plenty of sunbeds, pool was fantastic especially th heated one !! So much to do at the hotel and we didn't even get round to doing...
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The rooms are not as advertised, there are very basic and the air conditioning is noisy and ineffective. My main problem with the hotel is it is so busy and noisy it is not relaxing. The main...
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We had a very good holiday as the hotel complex was very nice. Always clean and tidy with friendly staff and the hotel provided decent entertainment in the evenings. Food and drink was also good but...
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We have only came back from holidays and we feel really happy and refreshed.
Our family really loved the entertainment program, pools, atmosphere and location. There are loads of sun loungers, so...
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We had an amazing family holiday here in April 2017. Myself, hubby & two boys 3 & 6, really loved it. Our best holiday yet. The rooms are huge, with sofa bed for the kids a mini fridge that gets...
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I know if my 5 year old daughter were writing this she would give the review a definite 5 stars. She had the best time. Lovely kids club with varied activities, great play area and kids pool. Good...
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Travelled with grandad and my 2 kids 4&11yrs.
Great hotel, location a little poor not much to walk to outwith hotel there is a beach and a few shops but no nice bars to have a drink. If your...
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Make sure there is no building work going on. Had pneumatic drill noise all week and were not told beforehand. Terrible information and should have been informed. Did not seem bothered when we...
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Where to start with this review? First off this place was a great break away for my mother and I. Just four days is all we went for but we picked up some handy tips about eating and sunbathing which...
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We went to this hotel at the end of March to celebrate our Golden Wedding Anniversary. We were not disappointed in any way and thought it one of the best hotels we have stayed in. Although branded as...
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Clean, spacious rooms with lots of privacy. Three separate pools one of which is heated so lots of fun for kids and adults. Plenty of choice for food at breakfast time and two dining areas for lunch...
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We have just returned from a holiday here. There was seven of us in our party two families. We were very disappointed to say the least!!
Included in our package was a free speedboat ride in which...
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Just returned from an excellent holiday. Can't wait to go back in the summer! Spoke to lots of people who were there on their 8th + trip and we can definitely see why! The staff were great. Animation...
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By far the best hotel we have ever stayed at! Staff all friendly and helpful. The hotel is huge with 4 pools, plenty of loungers and parosols! Absolutely loved the Bali beds, 20 euros for the day...
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Great hols at a great hotel. Lovely touches that not all other All Inclusive offer such as daily topped up fridge drinks (beer, water and coke), wine served at tables, free pass to spa, visit to a la...
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We visited as a family of four two adults two young children (20 months and 3). decided on a change from our usual hotel to go to a family focused hotel for the kids to enjoy themselves. This hotel...
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We had a really good holiday here, and couldn't fault the facilities, the food, the pools or anything else. However, this hotel describes itself as a family hotel,and it is. Lots of small people and...
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Absolutely loved this hotel! We travelled as a family of 4, 2 adults and 2 children. Cannot fault it at all! Everything was of high standard and I am very fussy. It has beautiful panoramic views of...
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We couldn't fault a thing. Wide range of facilities on site and plenty of provision for excursions, but mostly we just chilled by and in the beautifully clean pools, with the late checkout facility...
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Very nice Hotel with lots of activity ( lovely SPA ) lots of promotion prices for SPA ....This is my 3 visit
I will visit again next year...very good food and very quick and professional service...
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I went with just my 1 1/2 year old daughter after the other two members of my party last minute couldn't come. The staff especially around the restaurant and shops were so friendly and very kind to...
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This is not bacon as we know it and labelling it as "Inglis bacon" is a slur.. Sorry to start the revue with a negative, because this hotel is really fabulous and the food and accomodation second to...
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We really had a good time can't complain about the the service and the entertainment team were excellent with the children, we would recommend this holster to anyone who has children, there is...
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The accommodation was roomy the food was plentiful and excellent variety, staff very obliging, helpful and cheerful, good position for beach and shopping weather excellent
what more can I say ? - We...
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we were very lucky to have a lovely room facing the pool and sea (room C310). the decoration and cleanliness of the room was excellent. the food was very varied with plenty of choice, but, there was...
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Stayed here for a week this February in lovely weather. All in all I must say that it was a lovely stay. Our family has stayed at quite a few all-inclusive resorts throughout the years - and Los...
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Great hotel, everywhere very very clean. Good rooms. Great food with a fantastic choice of menu, service was also excellent. lots of seating areas giving a choice of sun or shade.
Varied and quality...
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The hotel is perfectly located with a wondeful view overlooking the ocean. The dinner restaurant offers a good variety of food with different international courses and different themes each night...
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Lots of entertainment for the kids (water slide, bouncy castle, evening shows etc)
Friendly staff towards the kids, for adults not so much.
Wide selection of food but the quality wasnt special...
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Lovely hotel, staff great can't help you enough. Would recommend this hotel to anyone. You don't have to leave the hotel there's something for everyone the place is massive and very clean. We did...
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Just returned from a lovely holiday from this hotel cannot fault the place it's massive and there is something for everyone the rooms are very spacious with lots of wardrobe space, lovely views over...
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We enjoyed the 10 days together as a family, my little girl loved the soft play and the pools (mini golf was less successful with a 21month old)
Food was good overall, excellent breakfast choices...
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This is the second time at this hotel, the first was in December2015 and in my opinion it was better this time. The food was much better and as I am a fussy eater who does not take dairy, I was...
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We travelled 11th - 18th March We arrived late on the Saturday and there was some food left in our fridge for us.This was our 3rd holiday here, and we had a great time. It was both of our birthdays...
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Just a couple of very minor things otherwise it would have been 5*! The accommodation, staff and food was excellent. The maintenance team attended to any problem with efficiency and even changed...
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Excellent hotel. Food, service and staff again brilliant. Would definitely return. Entertainment every evening was of good quality and very enjoyable. Magnificent sea views from room and very quiet...
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Hotel was fantastic, the pools were very good and the warmest we have been in. My son loved the slide and the high ropes was an added bonus at no extra cost. Wonderful view from the hotel and the...
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Travelled with our little baby. Good cleaningservice. Staircase to all rooms which was a bit tricky to handle with the stroller. Overall a very babyfriendly hotel with good pool areas and a lot of...
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My wife and I booked a last minute holiday for a bit of winter sun at the Costa Gigantes, we travelled with Thomsons the first week in March,The Hotel is an extremely large complex spread over a...
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I went with my husband and 2yr old daughter and was not disappointed! At first the hotel was rather overwhelming due to its size but once you know where you're going, it's fairly easy to navigate...
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Stayed for a week 7th- 14th March traveled as a couple and booked premium suite via holidayhypermarket. Emailed hotel prior to arrival and they emailed back quickly to confirm ( as per info here...
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Returned from a week holiday on Tuesday. Went with my husband and we are both in our sixties. This hotel is the best that we have stayed in. Hotel very clean and all the staff very pleasant and...
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Booked to stay at the Costa based on positive reviews and in particular because of the good feedback on being able to provide for people with special dietary requirements. My wife has a gluten...
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This hotel is unbelievable.Do not be put off by the word family.We are here in term time and still quite a few small children are present.However, the complex is so large they go completely...
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We stayed in Premium Suite overlooking the quiet pool.
The room was even better than expected with great views.
Checking in was quick and simple with knowledgeable and friendly staff.A golf buggy...
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This is a large hotel, quite new (so suprising there is no proper indoor stage for entertainment) and pleasant enough. The staff are great (well, almost...the young man with glasses on the pool bar...
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We were here from 2nd until the 9th march had a absolutely brilliant time our room was lovely food delicious pool area plenty of sunbeds and there are two pools one with all the activities the other...
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Had a nice week away here at the end of February, beginning of March. Hotel very clean and welcoming. Excellent suite. One problem with shower head but sorted out within the hour. Quiet area but...
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fab hotel fab rooms round the pools, it has amazing views of the sea from the hotel square and the balconies, the food is plentiful of choice and of an exellent quality its a very smart relaxing...
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The staff in bars and food halls couldn't do enough for you and didn't expect tips but were very greatful when given which they all shared.
The room was on 2 levels with balcony on each level with...
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Just returned from here after a weeks stay must say we were very impressed hotel is spotlessly clean room was lovely more like a suite with separate bedroom and lounge tv in both areas had brilliant...
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We thought that the hotel was good all round, with only slight issues and areas that needed some work through wear and tear or guest misuse.
Staff were all really friendly and helpful.
Plenty for the...
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We returned today from a week long stay here, as a warm sunshine break during the english dreariness. The island gave us a very warm week, and the resort put me near to the deep sea fishing option I...
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Excellent hotel. Friendly staff at all times, always happy to help in any way. Food was excellent, lots of choice. Evening entertainment was amazing every night. Will definitely be returning next...
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Spent 1 week during the school holidays just gone and we were delighted and enjoyed our time at this Hotel. Staff, food, entertainment, environment, pools, everything for the kids was all there. In...
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We stay with family for second time , last visit was back in 2015. The hotel is good for families however seems that they rather change chefs cooker or are in saving mode .
The food quality is good...
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Superb resort with a lot of activities for the people at all ages. Spa for adults and high rope track for the youngsters. Beautiful view and good food. Vegetarian alternative. Good service regarding...
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Overall this was a very nice break in a refurbished "suite" which was excellent value.
I do feel though an adults only bar in the evening is essential .
I am a frequent traveller to the canaries and...
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Very nice big 2 room suites with balcony and sea-view. Nice service. Good for families with children.
There is a lot of activities in the area and very short to several small beaches, and a very nice...
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Now this is our 4th visit and some things have got better some worse.The food is fantastic and opening up the lunch restaurant by the pool again great.aThe music in the bar was great but the...
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Just returned from a fabulous week here, our 3rd visit this time of year.
Such a fab place for families of all ages, always an activity to do for toddlers up to adults. We travelled with a 6 year old...
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The hotel was at a great location, only 40 minutes from the airport. The check in was smooth and helpful, and the room was spacious and clean with two baby cots already made up. The selection or...
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this is our second visit to this beautiful enormous hotel and it didnt let us down . the suite was lovely and clean and very spacious. pools were warm and entertainment good particularly the beatles...
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We had read some of the reviews before we went and I would say ' ignore' the negative ones. We had 2 suites next to each other because there were 4 adults and 3 children in our party.
The food...
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Big hotel with great views. Although size may put some people off, it ensured there was enough space during the day to find quiet places to sit away from busy pools.
Always free sunbeds around the...
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Lots of possibilities for children and adults. Boring town and beach. Great view from the hotel over the sea. All inclusive. Not all drinks on all days. Big hotel - entertainment every evening for...
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Really lovely hotel. Very large but after a day, you would know the way around. Everybody were very nice og friendly. Amazing food.. more than exepecet.. good large and light room with filled up...
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this was the fourth time we have stayed at this hotel and would recommend it to families with children , the all inclusive is all inclusive and operates from early morning till 12pm at night , there...
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Perfect location for a family holiday. Great entertainment and activities for kids. Would not consider for adults only, as there are mainly child families and it gets very noisy. Buffets are crowded...
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We booked this quite last minute and just wanted a week away to get some sun. We were so surprised to get this hotel for the price. We stayed in a premium suite, fabulous room with fridge stocked...
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Nice and clean hotel with a large variety of food (bufférestaurant). Friendly and helpful staff. The poolarea is enormous - it doesn't feel so crowded when you have all this space for sunbathing...
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We really enjoyed our week with tui (2 adults 2 boys and an infant). Nice clean hotel and rooms. Good food for all and lots of activities on site to keep all entertained. The entertainment at night...
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He mainly serves in the bar below reception/below restaurant and he also served me and my father in the show room.(where you put on shows every evening the shows start around 9pm).This bar man was...
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only room and bed standards didn´t match our expectations.
relaxation or many activities in a big variety of leisure activities.
good combination of all inclusive and a la carte..
international and...
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Friendly staff and thoroughly enjoyable hotel. Lovely facilities and plenty of choice of food. Down side is that this hotel is built into the rocks so not good if you don't like lots of stairs...
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What a hotel! It has everything you need. It's clean too! Entertainment is fun! My 3 kids ages from 1-8 loved it too. Rooms cleaned daily and fresh towels, nice to come back to a clean room to get...
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We booked directly through Be Live Hotels and got a good promotional price. Requested a quiet room and certainly got one with excellent sea views. The hotel is very large with plenty of areas to sit...
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Four of us had a trip to Los Gigantes and stayed at Be Live Family for a week at end of January. Plan was to chill out. We were totally satisfied. Reasonably busy with young families and older...
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We have just returned from another 3 weeks(our 7th visit) staying at this fantastic hotel.
Everything is perfect,lovely rooms,superb staff,beautifully clean and great food.We have stayed in many...
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Just back from a weeks stay at this hotel and could not fault it. Read the reviews before going and whilst all mostly positive I noted possible issues with pillows and bugs so packed a pillow just in...
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The weather in los gigantes in December I feel is better than other parts of the island. Hotel is of a good quality and good food. We had a family suite which was a two bedroom apartment with sea...
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Rooms were well situated on a level walk K105 & k107 ( husband has mobility issues) Delfin Pool was very noisy & busy other pool much quieter and good choice of freshly prepared snacks if you miss...
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Overall a super nice hotel, impressing seaview, bad wifi in the rooms, really nice food, we went there whit our twin baby's, the stuff was so kind and lovely to them, we would definitely recommend...
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We went on a family holiday to this resort in January 2017. Overall I would recommend this hotel and would probably return if back in this area of the island. It is about 40 minutes by bus from the...
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Arrived 13th January for 11 nights. Our room was in D block and had been recently refurbished so it was very clean and fresh with plenty of light, and sea view. We had a small issue with no bath or...
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Spent a week here 8th Jan, hotel was great, plenty choice of food in the Buffet restaurants, a bit disappointed in the "specialist restaurants" that you had to book, hotel well set up, all inclusive...
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Stayed for a week in January cloudy for a couple of days but didn't ruin the holiday.
Food was always cold / warm even first thing in the morning. But plenty to choice from
room basic but OK
would...
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Huge hotel which does not live up to its 4* standard. Buffet restaurant is good and a la carte restaurants are also good. Cleanliness was a bit of an issue especially the smelly communal toilets. Our...
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Just returned from a weeks stay, we had a great time, the staff are very hard-working and friendly. Great facilities but as a couple on our own we didn't need to take advantage of any of the things...
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The resort is really big. We got a really nice family room, but it was so far from everything. For exempel, It took us a long walk and 2 different elevators to get to the buffé restaurant. The food...
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There are lots of stairs to most rooms. We had 20 up to ours so very difficult getting the baby up to the room, always required 2 of us to lift the buggy.
Reception were very rude and unhelpful...
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We spent a week here and it was one of the best All Inclusive hotels we have been to.
Spotless rooms with everything you need the mini bar is stocked up every day with water,beer,Pepsi food was very...
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Our first holiday together as a young couple was really enjoyable from start to finish something for all to do!!!! Food was not to my taste but I am a fussy eater, couldn't complain with the options.!
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Wanted to select a hotel which would provided a great experience over the new year. We have been here before and knew the entertainment was very good and the rooms, pools and facilities are...
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If visiting town a little bit of a hill coming back, but would recommend this hotel for families, lots of activities for children, maybe not so much for young adults. But hotel lovely and clean...
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My wife and I visited here for some winter sun; 6th-13th January 2017. After a disappointing visit last year (pools out of operation for most of our stay) we were pleased to see everything back to...
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Be live costa was a cracking holiday. We enjoyed the whole experience, and will definitely be going back. The food was high quality with loads of choices for all tastes. The staff made the holiday...
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We have just returned from a fantastic holiday here. We are a couple with a 4 year old. The rooms themselves were spacious and very clean, and the black out curtains were very effective. We also had...
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We arrived on Boxing Day and stayed for 10 nights.
We are a family of 5 (kids aged 7 / 3 and 11 month); and found the room large and very clean.
The hotel's food was lovely and staff very polite...
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Hotel area was beautiful and clean, pools in good condition. Pool area untidy from time to time, mainly due to guests´ lack of interest in using the waste bins (plastic mugs and straws were blown...
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Another fantastic visit to this lovely hotel. Both children had a fantastic time. Just wish the pools were a little warmer.
We all enjoyed the food and will be looking to return visit sometime in the...
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Just returned from a fantastic seven days at the hotel from Christmas to the end of the year. We were gutted to leave and my son was in tears for days wanting to return to the hotel and kids clubs...
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Lovely hotel, Very good for young families. I will be back next new year.
The food was very good, The hotel its self is so well run & very clean / tidy. I would say it is closer to a five star...
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Nice hotel, food was what you would expect, entertainment could have been better on certain nights and more variety, same sort of acts a couple of times a week. Was exceptionally clean all over the...
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Arrived 23rd December for Christmas break.
Quite a long transfer ..around 1 hour.
Set up in the mountains, you could see the sea but about 20 minutes walk to a small beach.
Reception decorated...
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Everything wonderful- rooms, ambience, service and cleanliness. The only issue is the limited choice of food options for vegetarians. Appalled that all we got to eat at the gala dinner on new year's...
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We travelled as a family with a 2 year old - We chose this hotel due to the children's facilities and paid for an upgraded room. When we arrived, check-in was very smooth and we then got taken to our...
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We visited at the end of November. Superb hotel. Our room was in Block K Floor 2 which was just perfect, amazing view and near everything you wanted to be near. Rooms were roomy and well looked after...
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The hotel is big and quite a lot of activities for children. Generally the hardware of the hotel is suffient and facilated as 4+ star. But the details and the service, like the bed quality...
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5day break between Xmas and New Year. Best thing I ever did! The hotel was out of this world and we wanted for nothing. There was something for all ages. Resort was not commercialised which was great.
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We had a wonderful stay. Very friendly staff. The only thing that could be improved is the music during lunch. Stressful music was played everyday from the speakers when you sat outside. We choose to...
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As in so many other hotels, there are really some faults that drop the rating. To mention some: the beds are very hard. I could almost sleep without problems after adding 3 woollen blankets under the...
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excellent location and setting for a great family holiday. everything was excellent with exception of booking facilities eg tennis which does not exist. turn up and if its free you can play. major...
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Very big hotel, plenty of staff , good sized rooms kept very clean , because of the size when you go for buffet meals by tins you get back to your table the food tended to be cold ! Good variety of...
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Great staff and hotel facilities, would highly recommend. The only downside is our whole family fell ill with stomach upsets regardless of the extra measures we took to try to avoid it. Hotel had...
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Just returned from an excellent week at this hotel, travelling with 2 kids (8&10). First of all, the issues reported back in November are resolved - all pools were open all week, were spotlessly...
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We have been going to Costa los Gigantes for several years now and will definitely go back again. We try to get down there at least once a year, but this year we made it down there two times. As...
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Just returned from a lovely week spent here, apartment was excellent as we were three adults sharing and we had a two storey apartment which was just perfect, all the staff were very nice, great...
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The entrance to this hotel is beautiful and the views are stunning .Our check in was quick and because we were late in arriving we were told to leave our cases and go and eat before too late ,nice...
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Very comfortable hotel with plenty of space. Located halfway up a steep hill. All inclusive means lots of babies and children. The pools are therefore occupied with lots of rubber rings and blow up...
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I never usually write reviews but I had such a great holiday...the room was better than it looked like in the brochure...the staff were excellent..food was lovely..just a little cold..but great...
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Absolutely fabulous resort with excellent facilities, amazing food choices, and brilliant all inclusive service.
Only minor issues:
Maintenance of the site let the appearance of a brilliant place...
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Nice holidays, Perfect place for families and older people, no night life as much so very family friendly hotel. Fantastic food, lots of choice. Weather was just great. Entertainment very interesting.
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I was worried by the negative reviews we'd read before going here, but overall we had a great stay. Location was amazing, 9am-6pm sunshine even in mid December, staff were friendly, food was tasty...
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Fabulous hotel and fabulous food! I have been around the world and sometime struggle to eat but I never have here! This was our second time at this hotel and I would come back every year! The only...
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Hotel is good, but beds very uncomfortable. Good location in a quiet resort. Lots of places to walk to (all downhill), but recommend a taxi back (very cheap). Food quality has declined since our last...
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So before I went on this holiday I stupidly looked at the reviews which were very mixed, some saying they would never come back and saying the hotel was awful and some saying it was the best...
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Went 27th Nov for week food was ok. Location very boring.... full of kids! Didn't think be that many kids we went as a couple.... alcohol weak... nice for chill holiday but location nothing around...
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Great for kids. Good location. Nice pool areas. Food average. Entertainment good for the kids. But the beds are so hard, we barely slept.... that was the worst part of the holiday. The kids aerial...
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We picked this hotel as it was recommended and we were warned about the beds but did not take it too seriously but they are rock hard . Other than that buffet excellent , drinks average ,rooms nice...
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Was our 3rd time here. We went on 28th Nov for a week. During the dreaded trip advisor slagging off the hotel outbreak.
Yes we were worried, we called Thomas cook tried to cancel, we panicked and...
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Don't use a la carte restaurant, nice activities, food in buffet restaurant average, Internet quality poor, rooms nice, pool heated, great view, remember to go to the beach and try the amazing waves...
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Large room and bathroom with sea views. The staff were fabulous, starting with the greeting on arrival. Dining area not at all manic, no queueing for your food. All inclusive so the drink was not up...
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An average hotel for the money you pay.
The staff doesn't know english that well, so when you order make it simple.
Dont have high expections about the gym, spa or activities, it is average and not...
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This hotel has been one of our favourite for quite a while though it has changed since being luabay and some not for the best the staff are brilliant really friendly and helpful we checked in 5 mins...
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This is a very large complex with lots going on. Food hall busy but plenty of variety to choose from and freshly cooked food as well. The complementary spa session was nice and the gym facilities are...
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Didnt know what to expect going at the end of November with a 7 yr boy, but we had the best time. Excellant facilities, excellant staff, entertainment was brilliant. Time to save up for next year an...
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This is a very large hotel with many facilities. It is aimed at families so there is plenty for the children. There is plenty of choice of food so could always find something to eat. The restaurant...
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This is a lovely hotel, we have stayed 5* in other hotels but this one should definetly should be not 4* great food wine, and staff, the kids are looked after great too,. I would recommend this...
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As this hotel has 2 x trip advisor titles (also holiday village Tenerife) i post my review in both.
Stayed at this hotel in September 2016. 2 adults 3yr old and 1 yr old. Firstly I will start by...
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Excellent clean hotel good variety of food but could have been warmer. Shuttle bus to los Christianos well worth it bit of a steep hill to climb from beach area nice big apartments free mini bar...
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Wonderful hotel, spotlessly clean with beautiful rooms. We stayed in room 208i and the view was fantastic. Comfy beds and plenty of storage space and Coffee making facility- which is a must for me...
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Worst health hazard. You could get. But still checked people in best thing about this hotel was bus back to airport. Staff could not care less. Thompson reps waste of time pools looked great...
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After two previous holidays here we decided to go back for a 3rd visit, what a mistake. Our main reason for going here as a couple are the choice of pools, the main activity pool is where its noisy...
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We arrived and thought wow!
OH DEAR hold that wow.....
Informed straight away one pool shut
Reception staff like something out of training camp only one guy seemed to know what he was doing.
Went to...
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My overall experience was not good. When you have looked forward to a nice week with sun and bathing, its very dissapointing to meet closed pools. I have never been visiting this place, i have been...
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Nice place and hotel. Big rom, and fine toilets. 0The pepole that woorked there was very helpful.
But I got sick. Probably foodpoisining. The poolarea was cloosed during my stay, and that destroyed...
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After reading reviews I was a bit worried about my choice of hotel but I had nothing to be worried about.
If you're chilled out about holidays then this is perfect but if you're the type of person...
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After visiting on four previous occasions over the last seven years with our three children, my wife and I took the opportunity to visit a resort/hotel we know well for a quick kid free five night...
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Lovely looking hotel, good facilities, great first impressions. However food hygiene and cleaning leaves a lot to be desired. Meat was often served raw and buffet temperatures were hit and miss...
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Could not fault it, all around amazing food was great, service is great, the staff all around the hotel are so friendly towards you and I have to say the photographer's are amazing at what they do...
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The staff were very friendly and helpful a lot more than their sister hotel in playa la arena. The food was lovely and so much choice. The only down side was the main pool was out of action all week...
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Such a lovely holiday village so much to do there could have done with more choice as in food during the day. The staff were very helpful and the photographers that were taking pictures all day and...
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if you are looking for the perfect hotel for a family vacation, this is your hotel : Costa Los Gigantes. The food, rooms and service are excellent. We will gladly visit again this hotel. Enjoy your...
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We stayed at this hotel family of 4 upgraded to the better together rooms found these excellent clean comfy beds quilts pillows robes slippers travelling with an 11 month old was a added bonus...
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Beautiful location, nice clean rooms. Pool area was nice but closed for the whole week! Very poor information! Buffet food was good, a la carte more of a joke... Renting a car for 1-2 days is a good...
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closed pool due to infection and sickness
food poisoning
trapped in lifts
no entertainment as advertised for kids
This is the worst hotel with nothing but complaints from all Thomson customers as we...
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We came to the hotel sunday and the big pool were closed down for "emergency rehab". They said it would opened next day. Today it's Wednesday and the pool is still closed. It's quite a bit of...
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Me and my family go here every year at New Years Eve. It is lovely and I would recommend going to Siam Park. The food is always good. The only problem is now that it doesn't allow children. So we are...
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Booked Holiday Village but was a Be Live, the food was awful, I have stated in numerous all inclusive as this was by far the worse. I wish I had taken notice of previous bad reviews, would never...
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A great time had by all, plenty to keep the young ones entertained, very hilly, had visit to Siam water park while we were there, brilliant. Hotel very clean, food very good, lots of choice. Will go...
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Rooms are basic but ok. Pools are very deep for little non swimmers and cold. Food was good but not very warm. Dinner is very late for little people. Kids enjoyed it. Strict use of other activities...
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Pools were good , rooms were ok , breakfast was very bad and always very cold, didn't bother getting up for it most mornings. Towel deposit needs to go , and should be on a help yourself every day...
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Food was good always found something to eat especially the desserts! View from room F110 was amazing watched the sunset every night from our balcony. Would highly recommend for families with young...
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Typical holiday canarien resort, nothing special but nothing bad as well. We booked via their website and the first room we got we the worst rooom in the resort but after the comlain was changed for...
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We have just come back from a 14 night all inclusive stay with our two children age 7 & 3. What a fabulous holiday! Lots of people around but not too full which was nice. The hotel staff were always...
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We really enjoyed our stay, lovely staff and hotel. Plenty choice of food every night and good standard although some reviews suggested it was repetitive, I wouldn't agree. We booked into the...
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I would recommend this hotel to all my friends, all staff are brilliant, rooms are clean and well maintained, entertainment second to none, my only niggle is the food, although s only warm, had to...
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Great for the kids, lots to do.
Food overall was good, the A La Carte restaurants food was poor.
Rooms shabby and in need of modernising. Beds and sofa beds very uncomfortable, not enough pillows...
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Nice place! Love the food. Good weather. Pools could be a bit warmer and bigger.
We had a pleasant week with LOTs of fun for the whole family.
The boat trip that was included was disapointing...
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An excellent family hotel. We stayed in October school holidays. The hotel was about 80% full. This meant you could get a table in the restaurant or bar no problem. The service was always fast and...
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Excellent family hotel! Pools, service, restaurant, entertainment, all exceptional quality! We would stay here again for a longer break! The only down side was the specialised restaurants! Buffet...
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Lovely hotel, room and entertainment excellent. Breakfast and lunch great. Let down by poor food in the evening, particularly for the children. Not really a problem for a 7 night stay but anything...
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The hotel was ok for family's the pools where lovley .the location is very quite after a week you would get board. The beach is terrible very small and dangerous the life guard was there all the...
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Pros:
-Hotel is located on the mountain so the view to the sea is nice. Hotel is spacious and nice in general. We liked animation team, great entertainments/shows in the evening. Warm pools. Food...
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Just returned early this morning from a 2 week stay here. Well i did not want to come home! The hotel and staff are brilliant. Do NOT believe any bad reviews this hotel gets. I do not fault it.
If...
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Beds a very uncomfortable.
We had ants in the room daily..
Food is very poor .
Location is awful.
Staff are wonderful.
Rooms are noisy.
No evening snacks are avaliable so if like us there was...
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Huge hotel rooms clean and big rooms. Food quality poor. Always cold poor selection for kids. Said chicken in breadcrumbs when it was fish. Burgers burnt and looked like they were weeks old. Like a...
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Family of 10, went in September, my husband and I were in room K221, excellant facilities , couldn't fault it. Don't take any notice of bad reviews we all had a fab time, gorgeous weather great food...
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Food excellent and facilities are faultless. The only negative is the themed restaurant which served appalling dishes compared to the outstanding main hotel restaurant. October was perfect as it was...
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Fabulous hotel every time .We have stayed here twice and will be returning again next year .The staff are all very friendly and helpful .
The rooms are very clean , spacious and comfortable beds...
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This was our first visit to Tenerife, and as far as hotels go it was fantastic. The room had everything we needed, and was lovely and quiet considering the size of the hotel. We stayed in block F...
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Exactly one year ago I reviewed this hotel and gave it 5 stars. Unfortunately this visit, our 5th to the hotel, was not so successful. Don't get me wrong, there are still plenty of positives about...
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Nice hotel but the key cards do not work. This was a constant hindrance to our holiday, especially when you have young children. Constant walk to reception for them to activate your room. They...
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Stayed at this hotel for a last minute week with my husband from 6th to 13th Oct. can't complain about anything. Room, pools and food all good. If you can't find anything to eat in the restaurant...
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The hotel was friendly and clean. My all family throughly enjoyed it. The food was good. We had no problems at all. We would go again. Had no problems with bugs/insects etc i think i saw 3 mosquitos...
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Wonderful place for spending free time with family. So many attractions that we don't need to move anywhere. Professional and friendly staff. Very tasted meals. Yours kids don't be boried event one...
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Have just returned from Holiday Village, Los Gigantes. Firstly the good stuff. Having read other reviews about not enough choice of food, food being cold etc, I wonder what planet these holiday...
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First of all, if you are considering coming to this hotel you need to bear in mind that it takes a long time to get out of the airport and the transfer time to the hotel is about 1 hour.
This is not...
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Returned 10th oct ,avoid this hotel at all costs ,absolutely terrible food discovered mould on muffin at breakfast among the food being very cold at all times we braved eating there ,son got a...
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Having been used to going on holiday as a couple for many years and apprehensive about going to family hotel but was pleasantly surprised by facility's that catered for all. Would certainly consider...
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We thoroughly enjoyed our stay at this hotel. The rooms, food and pools were excellent. Plenty of outside seating and no fighting for the sunbeds. We did not avail ourselves of the evening...
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Hotel is amazing and there is so much to do for children if you are travelling with first choice. Staff are really friendly and the rooms are clean. Beds aren't the most comfortable and are on...
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Excellent family hotel the room was always cleaned to a very high standard, there was always a good choice of food in buffet restaurant especially for fussy kids I never had any problems getting a...
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The hotel is always really clean and every day the whole place is cleaned including all the rooms and outside paths and seating areas. They even go round cleaning the plant pots. The biggest let down...
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Just returned from this hotel. We stayed for 2 weeks for our daughters birthday. We really struggled with the food and none of us are fussy eaters. Food was generally cold besides the fresh cooked...
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Stayed at this hotel 2 years ago when it was Luabay. I can honestly say the food and staff were fabby once again. But the hotel over 2 years has got a bit shabby and the pool areas had loose tiles...
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Lovely hotel and fantastic staff had a week as a couple lots of families but lots for adults to do would definitely recommend for families but didn't bother us even though we are both over 50 food...
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We had a very nice time at this hotel, it's a family and couples hotel, we found the entertainment was very good and the food was delicious with lots to choose from, would recommend this to a young...
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We had a lovely stay enjoyed the entertainment & fun by the pool. The photographer Sara was AMAZING. Only down fall is we all got ill with sickness & diarhea towards the end of the holiday the last 2...
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Firstly, this was our 3rd time here and as usual very Enjoyable, but just to get the moaning out of the way we arrived at 9pm to be told our booking was cancelled in January?! Staff very helpful and...
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Just arrived home from 2 was holiday here with my husband and son 10 yrs old,when we arrived at 10.30 at night we asked about food because nowhere was open and we were hungry,, thay told use we had...
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It was our first holiday to Tenerife and we had our two grandson's with us 9months and nearly 5.
The hotel was lovely, clean and big.
Plenty of different food to eat and no big queues.
Room was very...
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Entertainment excellent, lovely pools and lots of activities, both baby 8months and boy 8years had a brilliant holiday. Think we may have had worst room under train but it finished at 9pm so not to...
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We’ve just arrived back from a week in the Holiday village Tenerife (be live, los Gigantes) we’ve stayed in many 4 star hotels with Thomson/first choice before and this falls well short of all of...
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Had a fantastic time in a beautiful location with an excellent choice of food, facilities were excellent and all staff were very friendly and couldn't do enough to help. The hotel bus to Los...
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We just spent two weeks at the Holliday village and a brilliant famely Holliday where there is so much going on all day and night our kids who are 10 and 6 loved it and so did we as parents there are...
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We thoroughly enjoyed our holiday. The food was very good, with a variety of choices. The pools were lovely, especially the "quiet pool", always kept clean. Lots of sun beds available. Our room...
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We love it here the hotel service is brill,entertainment team work so hard & are very good.Only downside is the food it was cold but choice wise very good.Pools great cold but refreshingwhen u...
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A few faults but nothing bad to not go back, the air con was not the best and I did NOT rate first choice, but I had fantastic service off the be live entertainment. Food was OK pools were heated...
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We had an amazing holiday here with loads to do for the kids. We had one/two lunches where the food was average but mostly very good (evening meals in particular). My only negative was the incredibly...
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This is a fabulous hotel and great location. The staff are professional and work hard to make sure you have a good holiday. The rooms are spacious and clean. The only gripe I would have is that their...
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Peaceful place,really good standard good all inclusive lots of good food and alcohol to choose from around 300m to beach with black-silver sand the only minus was separated bed and no free wifi even...
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Amazing staff go out their way to help in any way they can, the staff are lovely arranged transport to and from hospital to visit my husband. Arranged entertainment and child care for my twins when I...
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Good hotel, plenty to do and friendly staff. TUI reps are brilliant and kids club was amazing. Swimming academy with Ashley deserves a special mention, very professional and friendly young man and...
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Excellent hotel staff very helpful and pleasant, room cleaned daily, restaurant choice excellent but be prepared for lots of kids definitely not a quiet couple holiday. A la carte restaurant...
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Very good hotel and reception was really welcoming with big smiles and happiness. The room was very good and cleaning services was good also. The downfall was the entertainment due to them trying to...
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First time staying in a holiday village. I must say having been to Tenerife before I wasn't that excited about returning however I was pleasantly surprised with this hotel, the location and holiday...
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Our feelings are in general positive. There were a few minuses but the weather and beautiful surroundings effectively compensated them to us. There was nothing extra for the honeymooners, although we...
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A good holiday resort for couples and familys the food was better than other all inclusive hotels we have been to and we have travelled quite abit the rooms are very clean and and the service has...
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My overall rating is very good. We met few cockroaches but were expecting those meetings :) Room was clean, daily service was excellent, attitude and friendliness of all staff was really fantastic...
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We stayed here for a fortnight all inclusive paying a lot of money for a family of four.
Positives
Good food n drink
Great location with fantastic view points throughout hotel...
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There are much better holiday villages. If you have been to Rhodes or Kos, then this will be a total let down. The rooms smell and are totally out dated. The main pool area really smells. They need...
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Food was excellent, always sunbeds free around the pool, room was good but a shame it cost €50 for the day for late departure have never paid this much before, instead opted for the free use of a...
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food was alright although all the restuarants had a weird smell around them. rooms were nice and clean. spa area was nice. gym was alright, some of the equipment was broken but there was enough...
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The hotel overall was ok.. the room was very basic, a horrible bed on wheels that moved across the room. The evening entertainment was very good for the children but quite poor for the adults! The...
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We stayed here from 30 August to 6 September and went with First Choice.
The hotel staff were friendly and helpful.
We stayed in block M & we felt the room was clean but a bit tired. We didn't...
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There is a lot of cockroaches and other insects.
Cockroaches walk on the restaurants during the meals. Cockroaches in the rooms and on the terraces. Staff underestimate the problem. The hotel is...
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This is our 4th Holiday Village and it was very nice although we had been spoilt with Egypt and Turkey before this one. Its a good size with good facilities, activities are fabulous, staff...
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Only food could better..nice area.. Big rooms.. Great hotel for family many entertaiment for Kids. From morning till afternoon Kids have something to do. Great service by staff.. We recomend for...
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Returned from this hotel one week ago. Fab place, very friendly. Great food and plenty of choice. Noisy pool where inflatables are allowed and games take place and quiet pool for swimming.Signs up to...
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Overall we had a good holiday and both kids (9 and 6 year old boys) enjoyed it. The boys enjoyed the entertainment in week one but because it was quite repetitive they did not really engage in it the...
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Don't pay any attention to bad reviews. My family stayed 2 weeks in August and thoroughly enjoyed the whole experience. The room we had in K block was large and clean. The food was very good and...
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After reading the reviews I had high hopes for this hotel. We arrived on the 30th August! We had been travelling since 430am and arrived in the hotel at 2pm. Only to be told our room is not ready...
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Lovely hotel , packed with fun for children of all ages .
Food ,cleanliness & staff all excellent .
Beautiful views.
Playa arena & los Gigantes within walking distance .roykd recommend a taxi...
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Fantastic place with lots for kids & adults to do. Friendly, approachable staff. Accommodation adequate but comfortable. Restaurant buffet style which provides a wide range of choice & includes...
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The hotel is great, loads to do for kids and adults. Good was very good and very varied in buffet restaurant. Only complaint is that the rooms are a bit tired and could do with a makeover. A great...
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The view is magnificent. Very little outside terrace to eat dinner, inside loudly and stuffy. Nice swimming pools. Not far from the beach but you need to climb up to come beck to the hotel...
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An excellent holiday, plenty to do for everyone. Great variety and quality of food. First class entertainment from First Choice team as well as hotel team. Beautiful views from the room which was...
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My family and I had never been to this part of Tenerife before, let alone a Holiday Village so we were not sure what to except from this 2 week holiday. It was great. The hotel is huge, based over...
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Booked as a bit of a last minute, so take what's available! Good for families with children, big pool area and games etc, noisy if you're just a couple! Same with dining areas, very noisy, more like...
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Fantastic hotel and staff, great food, spa,pools and entertainment. Daily fitness programme was excellent. My kids are 14 and 12 and loved it all, high ropes great too. The reps are amazing and get...
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We arrived and the sheer size of hotel was amazing, we travelled with 2 x children and we're worried they would be kept occupied. Worry no more, food was good and varied, entertainment was excellent...
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Booked through first choice all inclusive
Fantastic hotel
Fantastic food
Entertainment for kids was 10/10
Beach bit of a let down and streets around hotel very hilly, so no good for non walkers and...
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I would recommend this hotel to anybody it's perfect for families but even as just a couple we would go there again. Service cleanliness and food is amazing and even at full capacity it never felt...
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Just returned from a lovely holiday here. The hotel is very clean and lots to do. Food was good and plenty of choice. Didn't enjoy the grill a la carte- food wasn't good and the service was poor...
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The heat and food were lovely. An enormoys variety and all delicious. It is a very noisy complex so finding quiet is tricky. The staff are all welcoming, friendly and efficient. The good is amazing...
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Just got back from holiday village in tenerife. Nowhere as good as majorca. Drinks were awful. Told we cld upgrade to premium (decent drinks) for 13 Euros per person per day! Really ? when we have...
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Lovely family week away. I was worried after reading some of the reviews but we had an amazing time. Yes there are things you can find to moan about if you look really hard but a holiday is what you...
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We stayed for two weeks at the holiday village as a family of 6 : 4 adults and 2 children. We all had a great time. Everyone was kept entertained with all of the staff working hard to entertain the...
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Food is cold and full of salt.
Hotel staff rude and arrogant.
Rooms unsafe, stairs slippery within room.
Shops inside hardly open.
Pools filthy- water cloudy.
Showers slow and temperature changes...
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Overall good hotel. We went in peak season so it was very busy. Usual people putting towels out at the crack of dawn should not be allowed! Hotel reception staff were great, however bar staff on an...
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Excellent for the kids, plenty of activities. Food was better than expected. Fantastic holiday had by all. Hv live team really entertained us through the whole stay.
Not much to do outside the hotel...
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Our stay between 2-9th August here was excellent.
Great food selection at the main restaurants and the snack bars by the pools. We didnt get to use the A La Carte as it was booked up so make sure...
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Nice place. Food was fine although the speciality rooms were really poor, just using the same food but in ala carte environment. Pool a little too busy but the furniture was excellent. Entertainment...
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Just returned from 2 weeks with family, had an fantastic time. Couldn't ask for anything else from hotel and location. Had feeling that our son could go anywhere within complex and be safe. Hotel was...
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I am not one for larger family hotels as I prefer quieter villas but this was purely a holiday for the kids and I must say they had the best holiday ever. The kids clubs (I would recommend that you...
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A lovely 2 week break. Great food (ignore the people knocking it) they must be really fussy.
The whole place is very clean, staff are really friendly/helpful. The professional photographers on site...
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Great Hotel good service and very clean.travel with kids 12 and 7 years of age the had a great time special thanks to Billy from Spanish entertaining team great with order kids and rhys from First...
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Me and my wife both came home with bad backs and very tired as we could not sleep properly on the bed and the bedding also had holes in and I think that we had the same bedding for the entire two...
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If you have children this is the hotel to go to.
There is always something going on for both adults and children.
The staff are superb, always happy and smiling and stopping to chat.
Food is...
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Stayed at this hotel for 10 nights. 13 of us ranging from 65yrs to 1yr. Everybody had a ball!
Check in was easy then was taken to our rooms on a little buggy. We stayed in a suite it was massive and...
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The food is what you would expect from an all inclusive buffet. Breakfast is the biggest let down with all the beans, bacon and sausage being cold or lukewarm. I was shocked one day when my sausage...
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Great hotel. Quite big in size so takes a while to get used to where everything is. Food is excellent and themed nights are great. You can't reserve sunbeds so if you go down to the pool before 8...
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We are coming back the 1st of September can't wait bringing the rest of the family 9 in total our age is raging from 70s 50s 30s 21st b day falls on the 4 of September and two teenagers 14 and 15...
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Sarah, myself,our six children and Sarah's mother stayed in your hotel from the 8th of July to the 22nd.
We had an absolute ball of a time, despite not having our rooms beside one another. The...
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Would not send my dogs to stay in this hotel !! In the main pool area the smell of raw sewage was overwhelming !! The "mini bar" consisted of 2 tiny cans of San Miguel and 1 Pepsi per day ? The...
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Fantastic family holiday hotel. Great food lots of choice for kids and adults. Fantastic entertainment team kept kids busy all day and night. Hotel was clean and tidy with friendly and helpful staff...
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We have visited this hotel on a few occasions now and it just gets better each time. It is very clean,, staff are friendly and helpful. Food is top class and if you can put a meal together you can't...
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typical family all inclusive Spanish hotel, clean well managed, great for kids. Pools were lovely, food was great - couldn't really fault it. We fund it difficult to book the kids on the activities...
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Have just returned from a 2 week holiday here which I enjoyed but will never be returning or recommending this hotel to others. On 2 separate occasions I had chicken for my meal and on both...
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Overall excellent holiday. Staff very friendly & helpful. Sometimes staff levels at dinner seemed a bit short & had to wait longer than expected for drinks to be
served & plates cleared.
Great...
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We had a fabulous time here - the hotel had everything you need to keep you and your little ones entertained. For an all inclusive hotel the food was pretty good with a varied selection of lunch and...
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Stayed here for a family holiday 30th June - 7th July. We have visited other holiday villages but this one is by a mile the best. The entertainment teams made our whole holiday, we have three boys...
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As a family wee loved it overhaul. for us the food was bland and I felt undercooked a lot although a big selection every day. Don't go when the local festival is on as you won't get any sleep for a...
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Brilliant hotel for family's my daughter myself and partner had a smiles on our faces from the moment we arrived. Was very sad to leave to travel home. Entertainment, food, room, pools the whole...
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Just home from a 2 week stay and would totally recommend this hotel for anyone with or without kids. There is always something on the go for the kids and adults to do. Both the Spanish and UK reps...
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We arrived back on Saturday from an amazing 2 weeks at hv Tenerife. We have been to the hv Cyprus but feel that this place is a little better. The food is great with lots of choices for everyone. The...
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The hotel is huge! The apartment we had was excellent. The only bad point would be the double bed which was two single beds pushed together. You would wake up in the night and we would be at...
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Wonderful holiday .
Facilities for families and children brilliant. Children loved it.
Food great for a week, very giod quality and choice but would get repetative after that.
We stayed in N301 room...
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Travelled with First Choice Holiday Villages in June/July 2016. The First Choice reps work very hard to entertain and keep the kids active. I can't honestly say the same for the Be Live hotel staff...
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Amazing hotel for family's..food is different every night with different themes also lots for fussy eaters. drinks and entertainment at this hotel are 10/10 we would highly recommend this hotel for...
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We stayed for 9 days from 30th June till 9th July. 2 Adults and 2 kids in a 1 bedroom seaview suite and it was excellent. Lovely big bedroom, big balcony and spotless clean. Beds very...
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I visited this hotel with my daughter age 4 and my partner, the first week of the holiday went smoothly good family friendly hotel.
However during our second week I noticed items of my clothing and...
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It was my first and most likely last stay in that hotel. A huge, family oriented hotel with average location and general quantity over quality approach. Unpleasent and sometimes rude reception crew...
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Brilliant place to stay, food great, plenty to do and entertainment good. Pool area clean and tidy. Very well set out and easy to find your way area. Bright and airy and very impressive resort. First...
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Good location quite quiet area. Hotel busy as we were leaving. Long queues at evening buffets especially for children's meals. Rooms excellent well cleaned daily. Staff very pleasant and helpful. Our...
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Visited with husband and two boys age 10 and 13. Very large hotel - lots of stairs and walking.
One bedroom accommodation very spacious with a large balcony and beautiful views over La Gomera.
The...
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We just came back a week ago from our holiday in Tenerife. It was fantastic. The hotel itself is massive, very nice decorated, well mentained, with staff taking care of everything. We had an...
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Great Hotel for a family holiday. Plenty of activities to keep all the family busy. Good selection of food at meal times and no problems getting drinks at the bar. Spacious pool areas although you do...
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My family visited here between the 26th of June 2016 and 3rd of July 2016. Overall we did have a good break and found the hotel to be clean and the staff friendly. If we didn't have a car to get out...
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We were a family of 8. Five adults 3 kids aged 10. 3 and 1.
Hotel and rooms were very spacious, very clean and pools were great although you had to get up before 7 to get a subbed close to pool...
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Returned on the 25th June 2016, after staying 1 week and did not want to leave!
The hotel staff were extremely helpful on arrival and throughout our stay. When we arrived we were kindly taken to our...
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We went as a family of 4 in Feb 2015 and are returning this Dec (2016). A beautiful location for sea views, staff friendly and obliging and the restaurant staff made a big fuss of our kids. Food...
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Pool closing when children did toilet in it. Food cold and not enough variety.Wi fi connection terrible. Far out location with no courtesy bus to travel. Staff friendly, rooms cleaned regularly and...
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We stayed at the Holiday Village Tenerife in June. Fantastic hotel with a very large complex. Great First Choice kids club facilities with a number of sessions from 10am till 11pm each day, working...
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This hotel has it all. This was our first visit to a Holiday Village Hotel and we were very happily surprised. Our son who is nearly 4 didn't want to go home.
Food is lovely, plenty of pools and...
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Lovely hotel,food very good ,entertainment ok animation staff did a lot on a night and some musicians for adults most nights,was very much a family hotel,We went as a couple out of schools holidays...
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This was the first time we had been to a hotel with kids clubs.
Our daughter loved it, the staff that run the clubs and entertainment were fantastic I cannot thank them enough for giving my daughter...
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This place was AMAZING me, my partner and my little boy (4) had an amazing week here we wish we would have had booked longer the food was lovely we always found something to eat entertainment both...
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Just got back from a weeks holiday here.
The hotel is lovely. It's clean and all the staff are very friendly.
There is a great selection of places to eat, be it in the restaurant or pool snack bars...
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Not recommended for couples after late june as it gets busy with kids, very good housekeeping and clenliness, good variation of food, pools are excellent, for families you wont need to leave hotel...
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We simply can not fault this hotel, the facilities are superb , the staff all very friendly and helpful. A special complement to the first choice childrens club reps. These are guys are truly...
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Just back from a fantastic week at this hotel. Rooms are spotless and cleaned every day. Plenty food and drinks to choose from. This hotel caters for family's as there's loads of different...
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We stayed at this hotel for 2 weeks last week of May first week of June , first I'll start with the positives then the negative ........... ROOMS -dated but very clean indeed maids do an excellent...
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Beautiful hotel, staff couldn't be more friendly welcoming and helpful . Our apartment was cleaned daily to a very high standard . The entertainment for children and adults was fantastic something...
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We returned home earlier this week from our two week stay and generally we had a fantastic time at HV Tenerife. We have two children (6 and 3) who loved it. The daily activities were fun for all the...
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Fantastic hotel if you have children.reserving sunbeds is not good thou.hotel needs to pay more attention to this.lovely rooms.restaurants very clean and food was excellent.overall a lovely...
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5yo, 1yo and hubby and I had a great time. Exceeded expectation.
Evening entertainment a little cheesy but fine. Food very good. Recommend and might even go back ourselves one day :)
Swimming staff...
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We did manage to have a good holiday but definitely won't be returning. Worst part was the food. Had no clue what half of it was and kids had the choice of hamburgers and very little else every...
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A very good family resort with a excellent choice of food.
The entertainment was of a reasonable standard.
This hotel was geared up for family with children and would probably not suit a couple...
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Just returned from a 10 day break here with the family, we went with Holiday Village but the hotel also do their own entertainment so double the fun. The evening entertainment was won by the hotels...
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Having stayed at this hotel previously before First Choice came along we were looking forward to a week of fine food, quiet relaxation and the best views in the World looking up at "the Giants...
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This hotel is huge well maintained and very clean pool areas are also well kept. Main snack bar is excellent. Rooms very clean. putting towels on sun beds at midnight was an issue but hotel are...
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We stayed in Eblock and rooms were dated but VERY clean!!!! I saw a few negative reviews but I'm glad I didn't take notice of them!! The hotel and food were fab, I would say the location is ok, it's...
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Spent a week in the children's school holiday at this brilliant hotel. The place is lovely, rooms were cleaned on a daily basis, fridge was restocked and towels changed daily. The entertainment at...
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We have just returned from this hotel, we had a fantastic holiday. The hotel is very clean and the rooms are a very good size. There is loads to do for the whole family.
The food in the main...
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This was the first time we had taken our 2 year old abroad, so we were a little apprehensive!! The staff were lovely tho - especially at mealtimes! No matter how grumpy or out of his comfort zone our...
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We have been here almost a week and are loving it! Hotel is lovely (yes, it's big) rooms are lovely and clean. View and scenery are amazing (L321) plenty for kids & teens to do, if they want (though...
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Very helpful staff food ,was very good,rooms very clean,pools excellent,short walk to town.a great place for a family holiday. Lots of trips to enjoy,from Siam park to fishing trips,and the whale and...
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The complex has fabulous views and is situated in a quieter area in Tenerife. There were plenty of activities for children throughout the day and evening, however the hypnotist show was a bit...
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I would have rated this hotel 5 stars but the towel situation is shambolic. People are getting up at 5.30am to put towels down and not getting to them till the afternoon. We heard of one family whose...
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Had a fantastic stay with my wife and 4 year old daughter. Loads to do and my daughter never got board day or night. Very friendly staff. Rooms well equipped and large in size. Will defiantly be back.
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A great family holiday. Grandkids really enjoyed as did the adults Fab service throughout the hotel rooms clean and big could do with updating though. Granddaughter didn't want to leave children's...
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I'll try to come back in order to once again visit the area. Beautiful views, especially Los Gigantes. Personally, I recommend swimming boat and fork rented a scooter at a very picturesque sczezkach...
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My Wife and I accompanied our Daughter, her Husband and 3 children (aged 2 - 10) on this 2 week family holiday. I can appreciate the appeal for families with small children and for us, who live a 3...
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Bar staff hospitality on lowest level, restaurant staff just some of them was nice, others event upset. Food was good, bottles of wine, on the restaurant, only one kind, after few days lose interest...
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This was our first experience of Holiday Village hotels, and we were very impressed - the accomodation was clean and well furnished, the staff were all very accomodating and friendly and the...
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Thoroughly recommend this hotel as the best I have stayed in especially with a family! I would go back again in a flash !! The staff are friendly hotel is super clean, food is fantastic but repeated...
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We have stayed in this hotel, as a couple and with our family including 4 lively grandchildren, on numerous occasions since 2010 and loved each visit. The food, drinks, entertainment and pool areas...
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This hotel was lovely. I travelled with my husband and 5 year old daughter. We will definatly go back. Entertainment was outstanding from the first choice team and hotel run team. Best we have ever...
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Booked this for 4 adults and 3 kids under First Choice. Was surprised when arrived at 10pm to find it was actually Costa Los Gigantes Hotel belonging to the BeLive hotel group. We thought we were...
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I have just got back from the holiday village tenerife it was bloody fantastic. Start to finish. Very clean well maintained hotel, the staff were very nice.
My son loved the football academy with G...
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Just pure excellence throughout from the moment we entered the hotel to the moment we left everything was of the highest standard, the staff in the restaurants were great with the kids. The rooms...
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Me & my family ( kids 6 & 8) have just returned from a 2 week stay. This is our 2nd visit and it really does just keep getting better & better. Firstly I would like to state how clean and well kept...
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Went as a couple,thought it wouldn't have as many kids around as off season but was wrong there were loads but can't blame the hotel for that!
Great sea views,room cleaned/towels changed every...
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Had an amazing time here. We were looking at prices for next year as soon as we were off the plane. Hotel is lovely, clean and tidy. Staff are amazing, the food is really good with different themes...
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Not happy to have been sold this holiday as a holiday village as it is not an exclusive holiday village and was not told this all others ive stayed in are just holiday villages.not happy.but as it...
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Enjoyed the week stay but had problems with things like dirty bedding and ripped bedding only to be told well move rooms then the food was lovely and most parts of hotel was really nice could do with...
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After reading some reviews which i normally take no notice of but with us taking our 2 yr old grandaughter i did read alot of them ,I was a little worried , but this hotel is one of the cleanest...
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Firstly, there was a very long wait to be checked in, and then by the time we'd found our room (the layout is quite confusing at first, and nobody will show you to your room), we were too late to be...
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The hotel is in a lovely setting, our room (K219) was overlooking the sea and mountains. Very big hotel, and clean throughout. Rooms are a nice size, the beds are extremely uncomfortable though. Very...
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Very nice and clean hotel with beautiful views on the sea. Our suite was really nice and clean.
Essentials: the beds.
It is a pity that two out of four beds are made up of a 2-person sofabed. The...
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Lovely hotel, great food. Lots of entertainment to suit everyone. Friendly and helpful staff. Lots of room by the pools but toddler pools are a bit small. Don't go here if you want a beach holiday...
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The place is amazing. Biggest hotel I've seen. Lovely location overlooking the sea. The food is amazing with a wide variety of choice, especially for the fussy eaters like me. Professional...
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Our suite was very large and in the block next to the restaurant - so very central. Views over the sea, bedroom, living room and bathroom with extra storage in the hall. More than enough for two...
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Recently spent 10 days here and had a fabulous time. We travelled as a couple and as expected at a family hotel there were a lot of children although that didn't affect our experience at all. There...
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My partner and I stayed here last week on our 'babymoon'. Normally we don't do all inclusive holidays but it suited our needs this time. We thought the hotel was great:
room had a sea view, was...
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On the whole this is a great place to holiday. Hotel is stunning and staff are great. Activity staff where fantastic especially Martin who made my child's stay special. If I can fault the place in...
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Good hotel overall, food was cold LOTS of flys which became annoying, beds are like ironing boards! No fly screens in apartment to keep flys out and far to hilly for us and not nothing to do in Los...
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Still four days to go..
Travelled as a party of three adults and a baby under two. Happy with the cleanliness of the room, massively put out by an adult having to 'sleep' on the most uncomfortable...
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Reception staff we extremely disappointing after reading some previously lovely reviews.
Ordered Bloody Mary was asked to go to pay bar! Tomato juice is in all inclusive, vodka is in all inclusive...
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We have just returned from the Be Live Los Gigantes Hotel, 1st off we got there very late evening and the hotel had done us a goodie bag of food/fruit and yogurts etc, Never had this before and I can...
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What a great place for the family, swimming pools are clean, a great water slide for the kids, good entertainment and amazing food. We had such a great time with our 4 year old daughter without...
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We booked a week holiday with our 6 year old son and I have to say we thoroughly enjoyed ourselves, hotel in amazing and don't believe the bad reviews about the food it's fantastic so much choice I'm...
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Would be good if you have music beside swimming poll(BBQ Bar) same like in Main Swimming pool
area. And would be good more music around the place during daytime. All activity team its really...
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Lovely hotel, good and varied entertainment for children. Lots for them to do. A large complex.
Surrounding areas quite hilly. All staff friendly, rooms and grounds clean, and food okay. Bus trip to...
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This is second visit to this hotel, our previous holiday was with the daughters family this time it was just my husband and I. The themed food evenings were superb and rotated on a weekly basis...
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My husband and I have recently returned from a fantastic holiday staying at the Be Live hotel, cannot fault anything, weather was amazing 30 degrees every day!!, hotel and rooms are immaculate...
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We have just returned from a 1 week holiday here. Lovely, clean hotel with plenty of things for the children to do. All 4 main pools were lovely and warm. Pool surroundings clean. Plenty of sunbeds...
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We stayed here for 12 days with our 18 month old, and we had an amazing time, lots of activities for him to do, baby pools warm and food great (didn't eat from the kids corner and he loved all the...
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We had a great time - our first holiday abroad with our kids (3 and 4 years). Hotel was perfect - great food, clean rooms, friendly staff and fantastic entertainment for the kids at night - they had...
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Wonderful hotel, staff and management could not be better( wine could be!) we had the most relaxed no hassle holiday ever, we look forward to going back to this wonderful hotel very soon.we rang up...
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Stayed for two weeks over Easter and had a great time. Hotel was family friendly as the name suggests. Staff were excellent and hotel kept immaculate. It's a big hotel and the pool and restaurants...
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This is the very best hotel we have stayed in as a family of four. None of us wanted to come home. Day starts with breakfast - fabulous range of choices - breath-taking range of choices catered to...
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Everything was good, the food was better than other all inclusive hotel i have tried.
Service was good, roomservice came everyday also the cleaning.
Beautiful view from the balcony.
Would Come...
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Stayed in room F200 which is central to the complex, great room with 2 floors and seaviews. Upstairs superking bed (not great comfort though) en suite bathroom, loads of wardrobe space. Shampoo...
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We have just returned from 10 days i this hotel. We arrived at the hotel and after a fast check in we was told where our room was. Now travelling with a 5 year old and 3 cases can be quite daunting...
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All aspects of this hotel are great,but at our seventh visit we found that the evening entertainment had taken a large dive.Johnny Circus was the highlight of our two weeks but the other shows were...
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We are still singing the kids Mini disco songs and thinking about our great holiday at Costa be live Los Gigantes 4 weeks on!...What on earth is that "shake it, shake it, boom, boom, boom" song...
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I would go again, there were many nice aspects but some negatives.
Positives... Pool nice and warm, felt safe, room cleaned every day, food pretty good and nobody was poorly. Good choice of food...
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Great hotel with plenty of entertainment for the whole family. Rooms were clean, staff very friendly, pools excellent and buffet varied and of good quality.
Only disappointment was the special...
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Not much to say other than we've enjoyed yet another stay here. We find this hotel just brilliant for us as a family. Mostly positives with everything here. One tiny niggle would be that food on...
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Just come back from a week at this hotel.
The good points are as follows:
- Room was spacious and allowed us to stay in a separate room to the children, who were on a sofa bed in the lounge area...
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Rooms were excellent and very clean. Plenty of things for kids to do. Food was really good, maybe a few more choices needed for kids at evening meal but overall very good. Pool area's were very...
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great hotel kids loved it, good food and entertainment only thing wrong was the wifi was very slow but cant fault the hotel .they have just started to upgrade the room which look very nice so if you...
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Fabulous Easter holiday. Just come home having had a special holiday with 11 family members. There is something for everyone at this hotel whether you are looking for an active time or a relaxing...
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Just back from a week here. The hotel is lovely but a bit on the big side for my liking and seemed a bit of a treak to get anywhere. We stayed at one of their other hotels last year (Playa de Arena...
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In beautiful surroundings a lovely Hotel with charming apartments, nice pools, sunbathing and sport facilities. Friendly and welcoming staff, plus EXCELLENT FOOD. A boat trip to meet dolphins and a...
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Nice hotell. Perfect for families. Good room with separate bedroom. Heated pools wich is perfect on a cloudy day. Good food and good variation on the food. Something New every day. Spa was Great. A...
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Arrived over Easter period. Great hotel staff is excellent food also good. Missed a bit of entertaiment in the evenings apart mini disco for children hardly was anything there as you would expect...
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Great place for family's lots for kids to do the villages that surround the hotel are picturesque and quiet
The food was nice but could have been better and was cold sometimes and bottled water only...
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We had a suite which was lovely and spacious.
Depending on what pool you decide to use it is a bit of a walk to the bar or to get a snack and they don't cater for allergies very well.
Bring your...
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Good hotel with lots of facilities. Kids have lots of things to keep them busy.
We stayed a couple of years ago when it was luabay and has gone slightly downhill, nothing to put people off but a few...
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Just got back from 10 days holiday with our 20 month old. The hotel is lovely for kids of all ages with plenty to keep them entertained. She especially loved the pools and the soft play area. There...
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As you will see from all my previous reviews, I am well travelled and always give a honest, fair, short but full review as I know how time consuming it is to find that perfect holiday!
Check In...
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We spent 1 week with our 5 years old twins. It was a great fun for them all the time - enough different activities.
Hotel has good and friendly service and it is clean. We asked to put us in...
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Very dissapointed. Very noisy restaurants, no gluten free, Red wine was a like as well as brandy. Food, service, restaurant, cleaning, spirits has home down since we were there three years ago. Not...
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We found the staff, facilities and cleanliness to be very good. However, we had expected more for our money from this 4* hotel. The food was often only mediocre, some meats and fish often very dry...
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We have stayed in many 4* and 5* hotels and this one is by far the best . All of the staff we very friendly and the animation team were to. We all were very impressed by the self service which saved...
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definitely a great hotel for families! We made a last minute booking via Thomson and the price was good. We are a middle aged couple but enjoyed our stay here immensely.
Yes, there are a lot of...
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My wife and I have just spent the last two weeks on holiday at the Be Live Family Costa Los Gigantes Hotel and thoroughly enjoyed the experience.
Although this is a four-star hotel we felt that this...
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Second time staying at this hotel, a couple of years apart, and found it a great experience both times. While further away from the most popular resorts, it makes up for it in atmosphere and service...
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I found this hotel extremely nice,it has a village feel and apart from one or two things i disliked thought it was more 5 star.the room i was in was a suite in a block,which as i understand it was...
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Compared to similar hotels we looked at for our March break, Costa Los Gigantes seemed remarkably cheap. We tend to choose hotels with four and a half stars on TripAdvisor but as the most recent...
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Thankyou so much . We had an amazing week at your hotel .of all the all inclusive hotels that I have stayed in ....yours was indeed the most enjoyable & the best value for money .i travel a lot...
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This hotel is about a 50 min ride from the airport. The Hotel was lovely. Excellent check in staff but we did have a small problem finding our room so make sure you know where your going and which...
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Stayed for one week as part of a stay and cruise , lovely big room great sea view ,
food was good , probably would be a bit samey if staying for more than a week
Lots of stupid people get up at...
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My wife and me along with 2 friends holiday here from the 1/8-03, and we had a fantastic holiday the rooms were spacious and clean and we had a wonderful sea view.
We found the staff very friendly...
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Overall great value and location , spacious rooms , excellent food choices .Optional upgrade at top pool to have a 4 poster bed facing the ocean with fruit and Cava served to you for 30 euros for a...
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This is our 6th visit to this hotel the location suits us food excellent especially in the. Alacarte restuarant. Entertainment every night which is a very good standard. The view...
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Just back after a week at this hotel. First impressions were not good as the curtain hanging as we went into our room was torn. As we had arrived at around 9.30pm we were informed that the restaurant...
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We stayed at the sister hotel last year as a stop off on our cruise and stay and was impressed with that. We thought we had booked the same one for a week stay this time. However we were not...
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Arrived mid afternoon when reception was very busy, our room was not ready so we were waved away to the bar with all our baggage.
We got into our room about 4.30pm and was impressed with the size...
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Be Live Family Costa Gigantes hotel is a perfect place to spend a 1-week vacation with All Inclusive. Eventhough the hotel is very big, the service is fantastic and the facilities is outstanding...
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Hotel with exceptionel service and a wide variety of activeties for all. Spa, training room, Kids cinema, music halls activity pool, baby pools, waterslide, silent pool, zip line, beach volleyball...
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This is a nice hotel. Mainly families. The accomodation was good if a bit tired looking. The are rooms cleaned every day with fresh towels supplied daily. Free Wi-Fi for the week which worked not...
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Came back on 4th March after a weeks holiday with my young daughter. We were in O259 room which was very disappointing as it was on the outskirts of the complex facing a main road and a gym which was...
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We travelled as a family with my 2 and 5 year old with Thomson Holidays during school holidays in February 2016 so it was quite busy but this caused us no problems, although I imagine summer holidays...
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I would recommend this hotel for family's theirs every think their to keep the children safe and entertained ,their also a private area where adults can escape to if you want to I thought the lay out...
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If you are a couple or a family this hotel has it all. This was our second stay in five months and we do not usually go to the same place twice. The quiet pool offers just what it says. The hotel was...
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We stayed here end of Feb and start of March and it was lovely. We stayed in a suite which was perfect. Our balcony was overlooking the quite pool although in the mornings it was still quite noisy...
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Very nice hotel and facilities! We had a lovely time. Room was clean and comfortable, staff were friendly and there was a lot of stuff to do. Quiet location, food and drinks were great. If I had to...
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Just arrived back from a week at this hotel my oh fault would be we were allocated a room in block J which we weren't happy with so asked to be moved reception said they were full and we couldn't be...
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The site is fairly large so takes some getting used to initially but after the first couple of days it's pretty easy to find your feet. The rooms are spacious & well equipped & though the beds are...
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Very nice room/suite - quite big and reasonably clean. Absolutely OK buffets in this all inclusive place. Considering how many nationalities they have to cater for, they did an excellent job. The...
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This hotel is fantastic, clean . Modern and food outstanding. The children had plenty to do in the day with the Astro and climbing. Swimming pools were big and a bar next to them so drinks available...
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My husband and I stayed here the beginning of February it would not be somewhere we would normally stay as it is a place for young families however we got a good price. The rooms are spacious and...
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Arrived mid afternoon, reception turn around was quick and porter carried our bags to the room, always a good start. Liked the set up of the room, having the master bedroom and then the separate...
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Booked a week last minute to get some winter sun. After booking we found that the hotel had some recent issues with cryptosporidium problems. Had we known this before booking we would never had...
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We had an 11 day holiday at this hotel & returned Feb 13th, the hotel & staff were nice, rooms good & house keeping great, meals were average but I guess that's a personal taste thing, there were...
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I really like this hotel. They have everything. Friendly and nice peoples. Very clean hotel and personal who works there are really nice and they have great service. I really recommend this hotel to...
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Great all round hotel especially for families. Huge complex with all kinds of pools and activities to do. Best all inclusive food I've ever had (and I've stayed at a lot) the selection and various...
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Overall excellent hotel food , staff, short walk to lovely beach but could do with heated pool really in February it's a bit too cold not to be. Lovely local area and visit lis gigantes by foot as...
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Just returned from Tenerife. Lovely weather, great food with plenty of choice. Bar service was great. Self service soft drinks and hot drinks within the bars and snack bars Lovely pool area with...
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Had a fantastic family holiday. Would definitely recommend an will hopefully be booking again soon. We had a lovely welcome an super suprise to find out we had been upgraded when we checked in. There...
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We picked this hotel on advice from a member of Thomson's staff. We needed two rooms & activities for a 15 yr old boy. Room & resort were great - clean, air con worked really well, beds a bit hard...
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Having read the variety of reviews just before travelling, we were very pleased to find that the hotel lived up to our expectations and we had a very good holiday. It is a hotel for families - the...
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Just back from a one week all inclusive stay. First class hotel and food was terrific. Staff were very pleasant and helpful and hotel was spotless. No complaints about anything during our stay. A...
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Fantastic 5th stay, this time with grandparents who also loved. Subtle improvements and sprucing up since last year. Steffi fantastic on reception. Search wakeywarrior (all 1 word) on youtube for...
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It's no exaggeration to say everything was perfect. The staff were very helpful and friendly, the facilities and cleanliness were immaculate and the food and drink and choice first rate. Defo...
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We stayed for one week at the end of January and overall our stay was good. We were disappointed with a couple of issues. the entertainment was good but finished very early and there was not an...
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One of the bar staff has ruined my holiday and I will not be staying there again as this issue can not be resolved. Disgraceful. Apart from that the restaurant and the food was really good but I...
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Lovely holiday , having read some other reviews feel fortunate but everything was good . The check in was quite quick with a chap in a buggy to take us to the apartment and everything that followed...
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Il start with the positives.
Entertainmant team were great (apart from the women) they had my children entertained from the minit we got ther until we left. Food and drink was excelent. Hotel and...
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Visited here in January 2016- two adults. Weather was perfect.
Our room was large and airy and overlooked the large swimming pool. The complex was big and built at the top of a hill so the views...
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We went for two weeks with friends to the Fabulous 4star hotel it was way beyond all our expectations beautiful bedroom longe two large flat screen televisions coffee making mini Bar lovely bathroom...
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We enjoyed a week's stay here with our four month old baby and were hugely impressed. It was our second all inclusive holiday so we don't have much to compare it to but in general it surpassed all...
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We are six adults ages ranging from 23 to 62 who visited this hotel for a bit of winter sun. On arrival we were given our AI wrist bands and told to leave our cases and check in and to go straight to...
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On arrival to hotel we were greeted by a miserable receptionist. She checked us in etc but did not offer safe, towels or a wifi passcode so I had to ask.
I had emailed hotel upon arrival requesting...
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We had an excellent holiday,the rooms are first class and the food could not be faulted,resteraunt staff and room cleaning staff are to be commended for an excellent service. our o9nly complaint was...
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Stayed here as a couple for 10 days and generally enjoyed our holiday with a few reservations. With hindsight we might have been more suited to the other Be Live Hotel in Los Gigantes. We knew it was...
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Just come back from a weeks holiday at this hotel which was amazing, the suites were very spacious and kept clean and tidy, the food was really nice and the staff were very friendly and helpful. The...
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We have recently returned from a weeks break and it was good.
The hotel is located about a hour drive from the airport.
Checking was prompt and we driven to our room in a small buggy.
The room...
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We have stayed in the hotel the last week of January.
Travelling with 2 kids 4 & 7 our daily schedule was pretty much: restaurant->pool->restaurant->pool->restaurant->mini disco.
There are definitely...
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On arrival, I was offered a downgrade from a suite to a single room in exchange for a purple band drinks upgrade. I agreed. I just wanted somewhere to sleep and shower. I was allocated K119. The room...
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hotel is very good at what it does,food very good lots of choice.the noise in the canteen(restaurant ) is unbearable kids everywhere this is the only reason we would not go back.for young parents i...
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Stayed 8th Jan for 2 weeks with a 2 years old. My parents also cam out for the 2nd week. Everything about the place was great. Rooms a little dated but apparently they are being done soon. Super...
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Very clean and spacious hotel. All areas very clean and tidy and all staff very pleasant. Food had so much choice you were lost for choice. Lovely fresh food at all servings. Did not use a la carte...
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Beautiful location, good accommodation, good food, varied and plentiful. This is a very big busy hotel, but you can always find somewhere quiet and relaxing to just sit with a drink and take in the...
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Just returned from our third visit to this great hotel. Beautiful surroundings, great facilities, great food, spotlessly clean and very friendly staff. Los Gigantes is a beautiful place with great...
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Travelled on January 2016 paid £599 for 11 nights all inclusive booked through First choice
Food - Food excellent. Large choice of steak, fish and chicken every day and cooked fresh most days from...
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Had a week at this hotel in January, hotel is clean and staff friendly, food is multiple choice and drink is plentiful, good evening entertainment and excellent for children, our apartment had two...
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This was our fourth stay and we continue to enjoy the relaxed but efficient atmosphere of the hotel. The rooms are large and a ground floor room with a large terrace - close to the pool is perfect...
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My husband, son and myself visited here for a week mid January. We were transferred here from our original holiday in Egypt.
The hotel is large with some great amenities. It was really busy at the...
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These things should be better...
1. WIFI shoud work everywhere in hotel area!! It was very poor!
2. Dining hall acoustics!! Too loud to eat there (for children)
3. Swimming pool: water should be...
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I have stayed here 8 times with my children then as a couple.
It never disappoints with the food quality and the overall cleanliness.
The hotel is an amazing complex and great for family's.
The staff...
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This was a great break for what we wanted, we wanted a few days all inclusive with Sun, we didn't want to leave the hotel and we didn't. It was just the two of us, no kids. There isn't much near by...
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We're currently still at this hotel and having a fantastic time. I can't complain about the food as there is so much to choose from. The staff have been fantastic and very friendly. It's a lovely...
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Just got back from a week at this hotel. Massive complex over 4 levels but well looked after cleaners everywhere, staff always happy and polite, fantastic food choice and the rooms spacious and...
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In general our stay was really good. It is perfect hotel for families with kids. But we have very bad opinion about people how works in reception, they not really helpful, they give us only basic...
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Nice hotel but let down by the lack of basic skills in the kitchen food is all about flavour and quality and this hotel fell short on both!!
Unable to sleep on the beds to firm like sleeping on the...
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Very clean, food excellent, staff very polite, helpful and always available if needed. Entertainment for most ages, again entertainment team very approachable and always organising various...
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Well I said we had enjoyed our holiday & would return, we enjoyed our stay at this loved hotel, I've never returned to any hotel or apartments before but this time we are as this hotel is great for...
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Could not fault anything, excellent service, so many food choices, again excellent food, plus Al a carte restaurant pre book ASAP, spotlessly clean, re all public areas and rooms. No negatives...
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Just returned after an 11 night stay at this hotel (2 couples) and we had a good holiday. The weather was brilliant (much warmer than I expected for January, up to 31 one day, average 25). It was...
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Enjoyed it all, well done Be Live. Hotel was very good and the food very good. The hotel restaurants would be better if they where partitioned or if one restaurant was for adults and the other for...
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Hotel and staff very friendly. Cleanliness is excellent choice of food is very good and 2 a la crate meals included in our stay. First time at this hotel recommended by a friend no children with our...
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Great location and pool area. Many activities for kids & adults. Clean rooms, nice food and very friendly staff. The worst thing was that the beds were hard and uncomfortable. We do recommend the...
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Our second time here, can't fault.this hotel. Kids had such fun - the staff are brilliant, the pools and facilities always clean and I would.come back here again for sure. The rooms.were a good size...
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We stayed in this resort for Christmas and new year. The highlight of our stay was Christmas and new year dinner gala. The hotel prepared an excellent meal with great atmosphere, fantastic food...
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Great entertainment for kids although there were none in our party. Cheap taxis to bars outside the complex and the beach as this one is at the top of a massive hill. Staff were all friendly and kept...
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Booked last minute in november 3 of us 252 pound each for a 5 day hol bargain.weather was amazing the whole time without a cloud at 29 degrees.the only faults was the coach which had no rep and...
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You will struggle to fault anything at this beautiful family friendly hotel. A bit of a steep walk back from the surrounding resorts. The hotel facilities have everything you should need should that...
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Was really looking forward to this holiday with our 2 little grandchildren. The checking in process was really slow ( over 40 mins ) with 2 fractious under 3 year olds this was not fun. Then we were...
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Good new year program fireworks over the bay party bags for guests and a make a wish balloon launch in the hot sky's in the morning of New Year's Eve .the hotel has beautiful views of sea all glass...
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We stayed 11 nights from Christmas day to 5 Jan '16. Had a fab time. Excellent, clean and large apartment considering we booked 2 days before flying! The view was amazing. Plenty of food choices...
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Best family hotel I've stayed in on Tenerife so far.
Paid a bit more as I was taking 'im indoors' with us for our annual October holiday.
It was worth it.
Hotel offers fab family holiday fun.
Short...
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We were looking forward to our third visit and a 10 day stay at the BeLive Family Costas Los Gigantes formally known as the Costas Luaby, Tenerfie.
This was our third visit and we were very...
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Stayed over Christmas it was our second time at the hotel and would thoroughly recommend. The staff work extremely hard to ensure you are well looked after. The pools could have been a little...
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This hotel/resort does not match the description in the brochure. It warrants a 3T rating. We are two single ladies, who were looking forward to spending Christmas in Tenerife. When we arrived...
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Good rooms -
Very good gym - many activities (mini golf, tennis etc)
The food signs in the restaurant were all wrong - fruits tasted like air (I don't know how the grow them?) Sometimes with the...
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Poor room maintenance. Minibar staff ignored do not disturb signs and knocked then IMMEDIATELY wntered our room where we and our toung son weee sleeping naked!! Lots of pork and fish but beef very...
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We have been visiting this hotel at Xmas for 9 years , and always returned due to high service , clean stunning surroundings and an excellent experience we have met many friends here over the years...
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Excellent hotel and facilities. Loved the Spa. Good selection of food and plenty of it. Great staff. Only negative was the number of small children. Know it was. Christmas period but Hotel needs to...
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Spent Christmas here with family. Weather overall fantastic had a couple of windy days. Hotel pools got closed 3x when we were there due to accidents but life guards were brilliant to quickly close...
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We spent 4 nights here over Christmas. Very large complex takes a day to get your bearings .Food was plentifully and good but dining rooms felt like a canteen . Not the place for a relaxing meal but...
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What an outstanding hotel excellent for all. We would as a family definitely visit Costa Los Gigantes again. 10/10 for all aspects entertainment, food, pool and children/adult activities. Staff were...
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we had a great room with one bedroom and a sitting room with a sofa-bed and a balcony with a good view of the sea and La Gomera Island.
I travelled with my Daughter, Son-in-Law and my 13 month old...
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The hotel is beautiful the staff are polite and helpful and food is plentiful but pools were closed for entire holiday due to filtration problems. Hotel tried to please people by putting on free...
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hotel was large but kept very clean and presentable at all times. snack bar gave plenty of food for foreverybody. the buffet was excellent and catered for everybody's needs. my son is 18 and very...
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We stayed at this hotel in Dec 15 and thoroughly enjoyed our stay. The food, pools, spa, kids play area, kids club and service were all excellent. Our room was a little tired but did the job. The...
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Beautiful location. Fabulous seaview from room, pool, restaurant, activity areas, really everywhere!!! Beautiful and relatively quiet surroundings. With the food, wonderful weather, helpful staff...
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Hotel was very nice, room very large and clean. Pool was SHUT with a fault for 6 out of the 7 days (not Happy but the staff did all they could to keep all the kids Happy.
Food Ok plenty of...
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Unfortunately as we checked into the hotel on the 11th Dec we saw a notice on the desk saying that the pools had been closed due to a filtration problem and they remained closed for the entire...
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We was unlucky because there were trouble with the pools.
The beds were Terrible.
The food and drinks were very fine.
The staff was unkind and ignorant.
The wiew was perfect.
The area was Great and...
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we travel a lot, so quite often compare holidays - but I can honestly say this is one of our best. Plenty of variety in food and activities, bar staff were really nice and helpful (helps if you make...
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Have been here twice before because it was excellent however this time we arrived to be told that the swimming pool was out of action. It took them ages to get things sorted and as a result out of a...
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We stayed here for 1 week all inclusive 2 couples and I can honestly say I can not fault this hotel one bit! It actually was so much better than we expected the photos on here don't do the hotel...
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Stayed at this resort 3 years ago when it was Luabay. At the time I said that it couldn't be bettered - well Be Live you have managed to better it a slicker, well organised and friendlier experience...
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Great stay for sunshine and good food in December. Staff friendly and helpful. All areas are clean and tidy. Wide choice of food to suit all tastes. Rooms are of good size and most have sea views...
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For our very 1st family holiday with our 3 month old daughter we had a wonderful time. Yes the hotel is situated in a elevated position and is a walk to the small town, however the views are...
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Lovely hotel with impressive views. Rooms a little tired but very spacious( separate sitting room). Food amazing, loads of choice. The only critism I have is with the all inclusive drinks. All...
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The hotel is situated on a steep hill, the town surrounding it was very rundown and small. The hotel is massive but very well kept. The rooms were a good size and the view of the ocean is beautiful...
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this was our third stay at this hotel and would recommend this to anyone looking for a family holiday ,pools are heated so can be enjoyed at any time , evening meal times every night had a different...
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Overall hotel was excellent.Staff were very helpful and friendly.Rooms were well maintained and clean. Very good idea to have a quiet pool area.Food was very good but we think drinks should be self...
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We are here now. Got announced today that all pools are closed for the forceable future. No warning just announced by the entertainment team to get out of the pool. Its a shame cos its so hot and...
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The hotel was fantastic as a last minute booking we were dubious but once there completely overwhelmed. Staff were fantastic will definitely be recommending this hotel to family and friends. Good for...
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On arrival, found we had been given a suite, rather than a room, which was an unexpected surprise. Strolled down to M block, ground floor as requested, and very nice layout, easy to get around, not...
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This is a great family hotel, in a quite resort. Lots for families to do on site or just lie by the pool. I think most of the rooms are suites so there is lots of space for families. There is a lot...
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We have just returned from an amazing week at the Costa Los Gigantes Hotel also known as First Choice Holiday Visit, Tenerife. The hotel is very big with plenty of space to relax. Rooms were great...
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excellent stay, very clean rooms, good people, friendly, entertainment good,
food excellent. pools clean, done 3 excursions very good value for the money, tour reps very good they had good local...
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We travelled to Tenerife and stayed at the Be Live Family Costa Los Gigantes in February 2012 with a 2 year old.
Fantastic hotel - very friendly staff - the Thomson Kids Club reps were amazing!
We...
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Just come back from our second visit to this hotel. I would highly recommend this hotel for families. Its not close to the beach but everything you need is in the hotel. Food was always good, could...
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Sun beds occupied with towels from 7am and not used till after 2pm on a number of days. Beds around the big pool never available as they always had towels on every bed and NOT managed by hotel...
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This is our 2nd year in this resort and again it has surpassed our expectations by being even better than the 1st year. The HV/ First Choice entertainment team were brilliant with our 10yr old and...
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Had an excellent week away. Weather was good and this massive hotel was ideal. We tended to stick to the quieter of the two pools and made use of the kids clubs, which the boys seemed to enjoy.
We...
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We stayed all inclusive for 11 nights.
The rooms were lovely, spacious and spotless. 2 balconies for family suite, telly & mini bar.
The resort was fantastic and picturesque. Large busy pool, quiet...
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These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinions of either Canarias.com or Tripadvisor LLC
5
Muy bien
4
Hotel idoneo para familias con buenísimas instalaciones, servicios y habitaciones. Últimamente con algunos pequeños déficits de mantenimiento y servicios. Los precios son algo elevados en comparación con los que se ofertaban en este hotel hace pocos años
These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinion of Canarias.com
7/30/2026 3:30:04 AM
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