GreenLeader Gold - Gold level
Elegido como el mejor resort de España del 2014, este exclusivo y lujoso complejo se considera uno de los mejores, por no decir el mejor resort de Europa. Goza de una situación magnífica en primera línea de playa, cerca de Alcalá, en la costa oeste de Tenerife, y ofrece unas vistas espectaculares del Océano Atlántico y de la isla de La Gomera. Los espectaculares acantilados de Los Gigantes están a solo 5 minutos de trayecto en coche. Todo en este establecimiento es de la más alta categoría; desde la increíble piscina de 7.500 m2, siendo la piscina de agua salada más grande de Europa dentro de un hotel, pasando por los fantásticos restaurantes que sirven excelentes creaciones de cocina: japonesa, italiana, mediterránea y española, hasta los clubs para niños y adolescentes. El establecimiento también ofrece entretenimiento para todas las edades, una zona solo para adultos denominada Red Level y un spa by Clarins de 2.000 m2. Este hotel combina un espacio moderno y lujoso con la impresionante naturaleza de Tenerife, el Océano Atlántico y el Teide, creando de esta forma una experiencia vacacional incomparable.
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Cleanliness
Location Rooms Service Sleep Quality Value
It’s a nice hotel with beautiful gardens and swimming pools. Rooms are big and very clean.
Unfortunately food is quite disappointing: food at the buffet is never really warm, for lunch there’s only...
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Recently stayed here for a week. The hotel is stunning as you would expect. The pool is one of the best I've seen for hotels and rooms were spacious with plenty of amenities. It really has been built...
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We (2 adults, 3 kids) had a family suite, which basically was two connected rooms. Quite spacious, with 2 bathrooms. Two spacious balconies with view on the family pool. The rooms were generally...
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Very good service and very effitient. Also a correct food quality. The instalations are brutal and the situation of the hotel creates wind currents that avoid hot to get in it. The swimming pools are...
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We were relocated from Jardines del Teide to Palacio de Isora, due to the fact that the former still remained closed. Quite a refreshing experience. We particularly appreciated the friendliness and...
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We Paul €17.000 for 2 Weeks for 2 Adults and 2 Children below 13 years. We Paul RED LEVEL but Gean Melia didnt get the info, 3 out 6 Restaurants were open, NO LAUNDRY SERVICE, NO GYM, last but least...
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We were sent here when our original hotel was closed. 3 adults with 2 teenage children all inclusive. No one told us where / what you could access with the AI, referred us to an app which didn't...
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We visited 2 years and had a wonderful holiday, this encouraged us to come back as our IKOS holiday had been cancelled and this was in our view a similar hotel and service. Well how wrong could I...
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We have just returned from 8 nights at Gran Melia - once we knew travelling was safe we couldn't think of anywhere better and safer to stay than Gran Melia. We have visited Adults Only Red Level on...
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Was not I was expecting..room was horrible..not clean at all ..and dirty ..5 star hotel wow..please fix..not for us..but for another costumers.. sofa?u can see...u paying for 5 star room hotel and u...
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We stayed in this hotel 7 days, ocean view room with half-board. We were in more than 50 5* hotels all over the world, but this was most terrible experience. Don’t get me wrong, the hotel is very...
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We stayed in the hotel for a week in July 2020, the staff were very approachable and helpful. The food was amazing. As a family we had a lot of fun and a lot of activities to do, so the Kids had a...
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Do not venture to this hotel - it is awful from top to bottom!
Firstly, the entire family pool and kids area is a building site - noise and dust everywhere. There is no mention on the website about...
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We stayed here in March (our 4th visit) arriving just three days before Spanish lockdown. We had booked for 10 days and were unable to change our flights to go home early so had to endure a week of...
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There is not much more to say than that!
I felt like writing something as we should have arrived yesterday 29 May for another visit, but it was cancelled. So sad, but we will be back.
The whole...
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One hotel that I keep coming back to. The entire place is perfect but if you can, go Red Level. Everything is spectacular but the service takes it to perfection.
I miss it so and can’t wait to get...
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We stayed here in March for 6 days however we had booked for 10 days. Once Spain went on lockdown due to Covid -19 on day 2 of our stay the hotel restricted us to food rations and minimal drink...
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Just the perfect hotel for families. We hope to return soon. Kids clubs and crèche made for such a fun holiday. At times food could have been better but overall fairly good. Lovely pools and the...
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We have been 2x in this resort and have experiences with rooms as well as suits. Accommodation was always on perfect level, however we have noticed the differences in quality and variety of food. All...
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We regularly use Melia hotels and have always been impressed, but not in this instance! We travelled just before Spain went into lockdown and know the circumstances were exceptional. Nevertheless...
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Hotel in lockdown due to the Covid 19 situation .
All the members of staff were gracious and friendly given the circumstances.
Unfortunately the communication and the treatment provided by the...
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Having visited Palacio de Isora 15 times since 2011 as well as Melia Hotels in Marbella (1), Puerto Banus (5), Lanzarote(1) and Majorca (1), I guess you could say we are very impressed with the...
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We absolutely loved our stay at this beautiful hotel. Staff welcoming and helpful. Our room was spacious and luxurious with a bali bed just for ourselves. Restaurants high quality food and great...
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Overall this is a really lovely hotel and I definitely will be coming back in September.
So first the positives!
-The location is lovely and quiet without the revellers you tend to get in Adeje and...
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For a rest, good service, a fab room and to be thoroughly spoilt. The Spa is amazing and I had the best massage I’ve ever had. I Would recommend Red Level for all the extras. Live music in the...
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Great hotel. Really enjoyed the Red Level for Families service with the great team of Anna, Claudia, Naomi, and Carme.
Great restaurants and kids clubs. Nice evening entertainment. Good pools and...
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We really loved this hotel and I was a lot more impressed than I thought I would be.
Even though we arrived in the middle of the sandstorm that didn't put me off - it meant there was a lot of work...
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We have just returned from our 3rd visit to this hidden jem of a hotel on Tenerife. The hotel is beautiful,from the moment you walk into reception it feels luxurious. The staff are very efficient and...
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This was our fourth stay at the Gran Melia, this time we stayed red Level in a deluxe room on a bed and breakfast basis.
We stayed for 5 nights and although the hotel offers a wide choice of...
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Can’t say enough positive about this hotel. Not only is the decor stunning everywhere across the hotel including the rooms, pools, bars, restaurants etc. All of it is spot on.
The staff are also...
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overall very good as always.one thing that I find annoying is water from shower goes over the floor of bathroom. other than that this is our favourite hotel . this year friends of ours came at the...
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We booked a week half board with British airways. The hotel has some very good points; the bar and waiting staff, guest services and the lady in the general shop were all so pleasant and helpful...
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The restaurant is just awful
There are very limited main courses not dripping in oil and the quality of food is in keeping with a budget hotel
We stayed over Christmas and whilst the grounds are 5...
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I would like to express our gratitude for the 1st class service that we received from the guest services department at the hotel. I would like to mention the care and attention that we received from...
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Staying at Gran Melia - Tenerife. Not seen any hand sanitiser at all, even at dining room entrances, and STILL loads of (British) people choose to pick up food with their hands from the buffet. Tell...
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We booked a red level package (dinner bed breakfast). We had a lovely patio room on the ground floor which faced the sea although we couldn't really see it as we were too low/ far back but quiet and...
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On arrival at the hotel I was immediately struck by the beautiful scent wafting around reception, the tasteful Christmas decorations and the Massive Christmas tree. First impressions were great and...
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We have been here 6 times - pretty much says everything. We use almost all facilities and service is always top familiar friendly. Food has improved over time. Area is spotless clean.
Sports Hub for...
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This is our 5th visit to the resort , there is no doubt the location is fantastic and luxurious.
This time though despite extra cost, it appears that red level has forgotten the importance of...
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It is hard to find something that we disliked. Perfect service, very tasty food with variety of restaurants ,the biggest pool with fantastic views and very nice garden. Pool for children and baby...
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This had been our 'go to' February getaway and it was our 7th visit over a 10 year period. Although there have been some fabulous improvements to the hotel over the years, this visit was very...
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I am currently in the middle of a family trip to the hotel to celebrate my Mother’s 70th birthday. This is unfortunately coinciding with an awful sandstorm that has seemingly bought the island to its...
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Still love this place despite several changes. Wonderful staff, great food. Now please sort out the early evening music. We particularly enjoyed the performances in the atrium area, so much nicer...
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Fabulous stay. The Red Level team we’re magnificent. Special mention for their help and support when our flights were cancelled. Hope to return when our batteries need another comprehensive recharge...
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This hotel is simply amazing the service, the food, the light fountains shows are fantastic!! I really recommend this hotel specially if you go with children it’s so much fun!! Can’t wait to go there...
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We visited this hotel in February and really enjoyed our stay. We were two adults and three children aged 2, 3 and 6.
We had a superior double and grand deluxe, both were spacious and very clean...
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We felt very comfortable at the Palacio de Isora, which is a wonderful hotel with an amazing pool area where you can find eveything: Children pool, family pool, large pool areas with grass and...
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This could be an amazing hotel. Great location, nice building but the room was awful. Dark, totally weird style with red and orange lighting! In fact very poor lighting generally, impossible to...
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Would definitely recommend this hotel. Our holidays at Gran Melia Palacio de Isora was just a great experience. Perfect service, very nice location, really good food, comfortable rooms.
We can't...
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Me and my partner booked a 6 night stay for valentines and judging from the pictures of the hotel our expectations were high. Upon check in though the 5 star service that we expected did not...
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Following a lovely experience last year celebrating my wife's birthday we decided to return this year. Once again we were very pleased with the beauty, quality and cleanliness of the peaceful...
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Just completed a fantastic stay 1no Week Mid February 2020 , just what the Dr ordered . Absolutely 5 Star , worth paying the extra to stay here. Master Suite was Large and Spacious with Clarins...
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Second trip here and it surpassed last visit in 2018. Room was wonderful and views amazing. Only stayed four nights, but used different restaurant every night. Portions on large side, but food...
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service = 'nearly' perfection!
RECOMMENDED!
very nice location & infrastructure
maybe not cheap, but your money is well spent.... and you receive a top service
special appreciation to the...
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We stayed here for a few nights at the start of February. The hotel was lovely, we had a limited sea view room which had a big comfortable bed, good little balcony. The salt water pool was massive...
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This hotel as suites that are very tired. They used to have turn-down but that has gone. It is just the little things that means compared to say, Melia Don Pepe, it is just not there any more. Might...
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Booked all inclusive here had to wait 3 hours for the room whilst everyone arriving after were taken straight to theirs. All inclusive is in fact not all inclusive, there’s a charge to have any...
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Very disappointing. Bland food not quite as good as from supermarket! Shame. Expensive too. Very upmarket hotel. Should have been more sensible and not expected an asian fusion restaurant in Tenerife...
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We stayed in this splendid hotel in late January. The weather was fabulous and gave us long poolside pools where there were lots of sunbeds, lots of space. A wonderful experience, with all the staff...
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Unbelievably beautiful resort with absolutely exceptional service. That would be my stay in a nutshell. A resort this magnitude to be so carefully looked after is just surprising and impressive! And...
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We enjoyed a top notch room with great views out to La Gomera. The huge seawater pool was a bit nippy but a great experience being able to swim over 200M non stop. Good wifi in our room. Easy access...
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We found this lovely hotel by chance when we moved from another hotel a few miles away, which was a disaster. This was quite a few years ago and have now lost track of the times we have been back.
I...
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We had great time in this hotel. everything was perfect - the location, the infinity pool, the design. But on top of all was the baby club and especially Jema which was absolutely wonderful!
We left...
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Just returned from yet another visit to this 'sanctuary' from reality of the weather in the UK.
Will return repeatedly as long as the place does not change too much - although there is still room...
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We enjoyed a week at the Gran Melia Palacio de Isora Resort and Spa over the Christmas-New Years period. We stayed in the Red Level area I would recommend for couples. The concierge service is...
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This was our 14th stay in this hotel and was as enjoyable as ever. We had a fortnights holiday departing on 22nd January 2020 and will be having another fortnights holiday there in April when we also...
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This is our third visit to this hotel, the first two with Rui and on this occasion direct with the hotel with my parents, wife and child
This time round there has been a big change firstly rooms...
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Fabulous hotel, fabulous food, entertainment and staff. Really felt a personal touch staying here in January 2019 for a week and had lots of lovely weather to chill by the pool and really relax...
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Nice staff, good food as always, and excellent pool area and gardens. This hotel has everything you an dream of. The sea promenade outside the hotel is very nice, and the walk into Alcala is a good...
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Red level is excellent. Quality service, personnel and ambience.The room was perfect and very clean. Nothing was to much trouble from any member of staff. We cannot fault anything and look forward to...
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My wife and I had a lovely relaxing time in the Gran Melia Palacio. Very relaxing time spent sunbathing in the hotel gardens. Food was great - we enjoyed the buffet every morning for breakfast and...
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Many many positives, with a few not so awesome things.
Incredible property with unbelievable grounds. People who work here are exceptional. Red Level staff were all amazing. pool areas are breath...
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We really enjoyed our stay here for 9 days. The master suite room had good space, the buffet for breakfast and dinner was great for the young ones. We really enjoyed oasis restaurant (best staff...
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The Melia Palacio do Isora Resort Hotel is a beautiful place. It is immaculately maintained and the attention to detail of the gardens, pools and public areas is excellent. The hotel is located in a...
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Having had previous wonderful Christmases here, decided to return even though Tui Sensatori was there no longer.
We had a lovely room exactly where we had requested, with an upgrade to full sea view...
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Beautiful hotel and fantastic food and service 22/23 degrees mostly during our stay in January.
WiFi is slow 4/6 mbps. The red level exclusive areas dotted around were irritating.
The hotel is on...
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We stayed in one of the Villas at Granmelia Palacio De Isora and it was amazing and beautiful. The whole resort is gorgeous and the villas are surrounded by flowers and bushes and birds chirping. The...
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My partner and our 2 boys under 3 looked to book this hotel. We made calls to the Melia reservations help line and the hotel. We wanted to know, as all inclusive guests, but not part of the Red...
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This is our second visit here and it is a wonderful hotel. It can cater for families or couples, rooms and hotel in general are well kept. Staff are multi-lingual and really helpful. It is expensive...
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Lovely place. Fantastic views and great pools. Alcala the local town is very pretty too. There is a good walk along the coast. Tennis and sports are good too. Bikes available. Softer mattresses would...
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This was our 4th holiday at Palacio de Isora and the Hotel was as beautiful as ever. The facilities and entertainment for young children are fabulous and the staff can’t do enough to please...
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We have just returned from a 5 night stay at Gran Pallacio. My wife and 2 daughters (6 and 4) stayed between Christmas and new year. The holiday was very nice but there were a few things I would have...
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Let me tell you how customers are treated at MELIA...
I had reserved a room for my Christmas Eve stay on December 31, with my girlfriend. I was in Morocco just before and my connection flight from...
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This hotel was probably the best I’ve ever stayed in terms of the public areas and general feel. The rooms were nice, the food was great. Overall we had a fantastic holiday. I would 100% recommend...
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It's a beautiful hotel with everything you need to hand. We came away feeling wonderfully refreshed and relaxed! The service was excellent as we remembered from before and the piano bar with evening...
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Enjoyed our stay and hotel amenities. Very clean. Committed stuff. Enjoyed the pools and beach area. Got to swim in the natural pool just outside the hotel. Went for long walks along the ocean area...
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Without doubt fabulous in almost every way
Christmas decorations
Food
Accommodation
Cleanliness
Friendliness
Evening entertainment limited
Also upgraded to a sea view well it was...
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WE SPEND THERE Christmas with my family .
the resort is well organiced and the service is quite good. People are very kind with the guests in general.
the breakfast is quite good: juices , breads, a...
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Outstanding hotel, superb facilities and courteous professional staff. Food and drink choices were excellent and throughout I loved the atmosphere and ambience of the hotel.
I will definitely be...
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Nice rooms, pools, areas and location. Very friendly and attentive staff. Great for children. Great breakfast.
Negatives
- The first room we got had a view of a parking lot even though we paid extra...
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In a word - WOW! in few words, we arrived to celebrate our honeymoon and my wife's birthday at the Red Level Gran Melia Palacio de Isora after a thorough market research.
We were taken to a private...
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We booked a Sensatori holiday at this hotel through TUI. With TUI breaking ties with the hotel, the experience isn't everything we hoped.
With the whole family here, including a 9 and 11 year old...
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Just finished a week all inclusive at this incredible hotel. From the moment we arrived we were impressed by the staff, food and drinks (branded spirits 😊).
The bar and grill for lunch was our...
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This is the most perfect hotel if you want a relaxing holiday with great service. The Red Level experience is the best of any hotel I have ever stayed in. Special mention to Neville and Mohammed for...
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Stayed here September with an 18 week old, 2 year old, husband and my mum. So I feel that a review should be totally upfront and balanced & of course ppl reading this have either booked to go or are...
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from first arrival at the Gran Melia Palacio every view is spectacular, from the cooling pools+fountains of the interior area, the stunning gardens and breath taking swimming pools
there are a...
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This was our fourth visit to this hotel and prior to the trip I was dismayed at some of the negative reviews and wondered if things had actually got so bad. Having now returned I wonder if the...
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We are leaving today after formerly enjoying our stay, checked out at 12pm as we were told we could not have a late checkout due to other guests arriving, fair enough, but no facilities to use to get...
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Please resolve lack of entertainment as we would like to return
Otherwise everything else perfect as always a Winter paradise escape
Staff went out of their way to help celebrate friends milestone...
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I could never speak too highly of the Palacio in the past but I am sorry to say that this year standards seem to have slipped somewhat. Hopefully, this is a temporary blip and the situation will be...
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What is the best herę od anamazing Staff. Always smiling, helpful and creative. They really understanding what great hospitality means. The food is perfect, as well as The swimming pools and live...
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Wonderful hotel. Bad location. Food that should be hot is cold. Like cold spaghetti with cheese sauce or omelette. They are placed on hot plates but don’t seem to work.
The omelette came from the...
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We were at the hotel for one prefect week! The hotel has various facilities like infinity pool, an extremely tasty restaurants, a nice room service. You wont feel the need to leave the hotel😜 the...
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We have visited here at various times of year on many occasions
There is little to criticise, though some of the restaurants were closed this October and we were not advised in advance of our...
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The resort is lovely and the staff is very attentive in the Red Level area. Services in the Red Level is also excellent in all ways. However, the food in the restaurants are not at all living up to...
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We have stayed here most years since being impressed on our first visit in 2012. Whilst still very good there have been changes brought in since our 2018 visit which have devalued the experience...
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I have to say the biggest thank you ever to Gran Melia Palacio de Isora Hotel, especially the Red Level staff. The attentiveness, customer service, communication and sheer delivery for all myself...
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Excellent hotel with luxury facilities and top guest service by the hotel and Melia people. We would like to give extra feedback to certain people. Amazing stuff in Club Ocean bar, especially...
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From start to finish the experience that you have at this hotel is 5 star plus. From the very friendly efficient welcome in receptio with complimentary drinks, the efficient check in, the bags being...
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We wanted a relaxing short winter sun break and this hotel was exactly what we needed. From the moment you enter and check in at reception you can tell what sort of hotel you are staying at, the...
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Well we have just returned after are 19 visit to this beautiful hotel Why ? Because the staff are so very help have to praise ,Marta Villach Guest Service Manager,What ever you require she will...
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We have just returned from 10 days at this hotel. Check in was quick and very friendly staff. Room was spotless and very spacious. We booked deluxe room with private garden, I wouldn’t bother with...
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4 friends and I spent a night there in November as we were visiting Tenerife. The hotel is a real palace with a very nice and fresh architecture.
We found the staff very friendly and the rooms were...
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very good location, beautiful landscaping . very clean & very comfortable rooms (in-room lighting a bit too dim for my eyes). very good and attentive service of the staff. every request was promptly...
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The best hotel ever been. Well worth every penny. Perfect! Perfect! Perfect.
The staff were friendly. There were plenty choices of food to choose from. The scenery was very beautiful, and the...
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We have just spent 6 days at this wonderful hotel the experience was second to none the service and the food was excellent and great value for money We can’t wait to return to this paradise The...
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Arrived 21 November. Due to stay in a delux room, check-in offered upgrade to delux room with garden & Bali bed for small charge. Accepted but after viewing room & seeing lots of mosquitos & filthy...
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I would like to start out by saying this is my fourth visit to the Gran Melia Palacio, Tenerife.
As we have stayed in this hotel previously 3 times (with TUI and booking hotel direct) we knew what...
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Beautiful location, huge garden with superb pool, very friendly service, good food (Pangea restaurant)! Very attractive sport facility. Useful garage under the building, even with charging for...
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Went for some last minute winter sun. Hadn't quite realised it was a massive resort hotel. Not normally our cup of tea but some of the luxuries were a nice treat. We only wanted B&B at the hotel as...
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If you're looking to be spoilt, relax and unwind in a beautiful resort with amazing staff and facilities look no further and then add in the sunshine! Just wonderful as ever ... 9th time of staying...
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My wife and I spent a truly magical week at the resort at the end of October. I find it hard to put into words just how beautiful this hotel is. We were very fortunate that temperatures were hitting...
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This is our favourite place in the world. We go every year at the very end of October. The staff are wonderful and welcome us back in such a friendly way.
I was sorry that the manager Beatriz has...
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If your looking for relaxation then great but be prepared to hear the same spa song around the pool in the restaurant everywhere in the hotel in repeat for the duration of your stay absolutely mind...
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Excellent Hotel. Where to start ? The Buffet was amazing for breakfast. We had an all inclusive package and ate in all the restaurants. The Tapas restaurant for lunch was excellent. The Asian...
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Last evening at the Gran Melia (red level for families). Hubby and I had visited before so we knew what the hotel had to offer couples, so we we’re new to the family part.
We stayed in a two...
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The staff at this hotel are delightful, helpful and utterly professional but in a friendly way as well. This little oasis of the Red Level ( the separate part of the hotel ) is calming and serene...
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In short, the hotel, pools and gardens remain lovely as ever.
We arrived on 22nd October, it was all very nice. From the Friday night onwards, it was manic. Service slow everywhere. Couldn't serve...
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The weather was super and the adult pool area was generally quiet and relaxing. The sea facing room was very comfy, but identical to our friends’ rooms which were standard deluxe, without a ‘view...
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I can honestly say this has to be the worst holiday hotel l have ever had the misfortune to stay in..let me explain... l will start with the good bits, and there are a few. The building itself is...
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Before I start I’d just like to say that overall, this is a stunning hotel. It really is beautiful from the moment you step into the reception lobby.
I enjoyed our holiday but did encounter a few...
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The hotel definitely has the wow factor, but some elements don’t quite live up to it. We were on the all inclusive package. Food was lovely, lots of choice and freshly cooked. However restaurant...
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Just returned from a week at Gran Melia Palacio.
We booked this hotel on the basis of it being a 5 star all-inclusive holiday.
What a joke.
I'm not going to write war and peace here. I'll simply...
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Luxury hotel with great care. Red level makes your stay complete. Very kind staff, clean rooms and a beautiful view. Nice breakfast, perfect food in La Terrace and Club Ocean. We will certainly come...
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The hotel facilities are very good and well suited for families. The food is nice but nothing to write home about. The main problem is the lack of personalised service: you are definitely not made to...
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We chose this resort because we wanted a special 10 days away... and we were not dissappointed. The staff really can't do enough and are extremely friendly. The food is marvelous. We will definatley...
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My husband and I really enjoyed our stay at the Gran Melia.
Our room was spacious and spotless but a minor quibble would be the lighting which was a bit too subtle for me so difficult in the...
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Jose our Buther was very very good. He taked so good care of us. Everything you asked for was done.
Every day he came to ask of he can do something for us. He arranged also the taxi for us from the...
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We travelled as a family with an 8 month baby booking with TUI, All inclusive
We booked the deluxe double rooms and they were beautiful, large and quiet. We booked a cot, steriliser and bottle...
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My wife and I have just returned from a lovely stay at the Gran Melia Palacio De Isora. We stayed in room 3057. Our last visit was 6 years ago and whilst we had a great holiday it’s fair to say...
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We had a great week at this hotel with our 1.5 yr son. It caters very well for families and everything was made easy. It is worth checking what creche options are available as most were for 3...
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Lovely hotel but very big. Lots of steps up and down to everywhere although there are some lifts. Food is excellent in all the restaurants. The buffet was exceptionally good. The lighting in the...
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Amazing hospitality from beginning till end. Shout out to the numerous teams that made my birthday special - received gorgeous bouquet of roses in my room and we got champagne and chocolates...
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We have just returned from a week’s holiday to Tenerife staying at the Gran Meliá on AI basis. This is our second visit to this fantastic hotel as a family. Our first visit was through TUI but this...
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My wife and I have just returned from a week at the Gran Melia Palacio in Tenerife. We were a little concerned about some negative reviews on Trip Advisor before we left but should not have been...
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Meets a lot of expectations and lives up to a lot of the photos and facilities mentioned, but it’s not perfect and there are some little things they could include/adjust:
No bathrobes - cheaper...
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We have just returned from a lovely 10 day stay at this fabulous hotel. The staff were wonderful, the food really tasty and the overall facilities were great. We found everything very clean and...
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We drove over to this restaurant to join our friend who where staying at this resort , resort looks great , lovely view of La Gormera , we eat in oasis pool grill ,
Poor unorganised staff , ordered...
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We had a great time, staff was helpful, however not all of them speak good english, so in the restaurant sometimes we had misunderstandings. It’s a great idea to have a pool area for adults only...
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I had a lovely stay at this hotel spa. The facilities are good and the food is excellent. The staff were all very professional and friendly and most important of all - helpful. They all spoke good...
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We have recently returned from our week holiday here and are already planning to return soon. We chose this 5* hotel suggested by TUI as it was our honeymoon, and wanted to splash out on luxury. We...
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The first time we had been away without the children and everything was perfect. The staff were very friendly and i loved the happy hour with drinks and canapes at 6pm, Felt like grown ups after so...
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While writing this review, we´re still staying at this hotel. I must confirm, that the hotel management is not capable to deal with the requirements of more demanding guests.
We are staying in a Red...
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On arrival to our room the bath still had body hair visible from the previous occupant!
On the first morning at the adult pool my belongings were removed from the sunbed and was informed by the pool...
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We spent a week at this lovely hotel in an ocean view room for or honeymoon and it was perfect.
FOOD: plenty of choice. We actually only discovered the poolside snack bar one the second to last day...
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Love everything about this beautiful resort in Alcala, Tenerife. Pure relaxation from the moment we arrived once again. The pool is the best with plentiful sun loungers. If the beach is preferred...
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This is y second time in Gran Melia Palacio de Isora, if the first tie was great, this tie was even better. From the reception at the door by Carlos and his concierge department taking their time to...
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We opted for red level after receiving excellent service at another Gran Melia hotel. We were warmly greeted by Mario on reception who gave us cava while we checked in. In fact throughout our one...
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We were beyond excited for our first family as 4 holiday in the sun, having shelled out over £3k for luxury, we were understandably expecting luxury as promised by TUI. This certainly wasn’t the...
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We discovered the hotel in May 2018 and were just blown away. We loved it so much that we went back again in August 2018, and then again in May and August this year - we just can’t get enough! I...
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Everything was Excellent! 5 star, except of the snack bar.. Market grill, there were always dirty tables and bad service. Comfortable bad. Good view. Perfect and 5 star buffett breakfast, this is our...
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This is my 9th year staying at the hotel it is truly luxurious it’s like my second home and staff treat me like family they are all so lovely.
The person I would like to praise the most is PEDRO...
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Arrived late at night but staff were very helpful and got us to our room very quickly. Next day a cake and bottle of fizzy arrived in our room for my husbands birthday, lovely touch. Have had a...
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We went all inclusive and Family Red Level, it made it very special.
The resort is amazing, it has a really luxurious feel to it, spread over three levels the rooms are nestled in glorious gardens...
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We had several problems in check in, room readiness and across the restaurants. Do not recommend kids club and shows in the evening. Attention with wine as twice came too hot, not properly stored in...
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We have now stayed at this hotel 4 times - twice in the adults only Red Level area and twice with our son (once in a standard room and once in a suite).
The staff cannot do enough for you, it really...
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Stayed in a Red Level Double Deluxe Seafront with Whirlpool room, overlooking Red Level main pool.
Room - is in need of modernisation, which I believe will be happening sometime next year...
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Staff not attentive and mostly grumpy, language barriers
Pool and area tired and in need of maintenance
Excessive supplement charges but on things, not acceptable for All Inclusive
Charged for water...
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I must say that we enjoyed a lot in our visit to Tenerife, but specially in this amazing Resort, probably the best I have ever been.
Everything was a customer experience, specially the superb...
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We took a family vacation (7 adults) here in August. It is a truly beautiful property- well appointed, tastefully decorated, lots of places to sit around and admire the beauty. We also enjoyed the...
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Just stayed here with my wife and the hotel is very good indeed. Plenty of sunbeds around the magnificent pools. I particularly liked the no reservation of sunbeds policy before 10:00. It is so much...
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I stayed here in early August with my wife and 17yr old daughter and chose it on the back of a string of other TUI Sendatori hotels that we’ve visited. Warning, do not be fooled by the TUI marketing...
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Have stayed a number of times at this hotel and absolutely love the rooms and facilities. Beds are super comfortable and the rooms are really spacious and super clean.
Service is always top-notch...
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Arrived yesterday, it’s our 4th visit, we came June 19 and loved it! This time it’s very different, it’s only been a few months since our last visit but the Staff seem to be rebelling! Second day in...
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Overall a great experience...beautiful hotel amazing infinity pool but best of all amazing for my son who has multiple food allergies...Marco the manager and Ramesh the chef went over and above to...
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Travelled end of August with TUI to this Sensatori Hotel on an all inclusive board basis.
Rooms/Hotel: the hotel itself is beautiful and very well kept. The grounds are lovely with lots of plants...
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Booked a de luxe ocean view, fine. You would think there would be cushions in the seats in the balcony to sit and enjoy. Had to ask twice then still only two delivered. No kettle for tea and coffee...
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Lovely setting and gorgeous hotel, but my god the service sucks.
Firstly, had to change rooms as the original one was damp and smelly. Sofa bed mattress was so thin and very uncomfortable for the...
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Just returned from a beautiful 10 days here with my young family. Such a stunning resort! We’ve been to a few SENSATORI resorts and this was the most stunning. However, for me it did lack in a few...
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We had an amazing time at this hotel. We travelled with our three children (age 9, 12 and 14)and there were lots of activities for them to do. We requested quiet rooms next door to each other, in...
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Just ending our 6th stay at this wonderful hotel. Before we came, we saw several negative reviews on here in particular about the food no longer being as good or the Club Meliá not being what it...
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We arrived at the Melia tired and hungry with a three year old and our nanny. We booked two rooms which I think our travel agent didn’t link together so the rooms were on separate floors. We were...
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Lovely holiday but was disgusted by the waiter that asked my daughter for her number he also said he likes to party and would take her and friend she brought along with us. Apart from this it is a...
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We arrived at 2.10pm but despite having a one year old child, we had to wait until 4.45pm for our room. No real apology.
We were awoken for several nights running by teenagers (their parents were in...
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Travelled for 2 weeks.
Food and service better in week 1.
Staff hygiene in buffet restaurant appalling ( staff served food after cleaning stool with out washing hands. )
Manager had wrong attitude...
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If coming as a family or couple in Tenerife this hotel is a sure bet. It’s one of the best on the island. TUI staff are amazing. The shows in the evening are West End Style and the acts are...
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Overall, I would have to say that our experience at this resort was 'poor' given a number of factors I will mention below. Whilst the resort is beautiful and well designed, I feel there are many...
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5 star hotel, everyone is very friendly. Reception smells lovely when you come in.
Beautiful pools, especially the infinity pool.
Service is very efficient and friendly.
I will be coming back next...
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Old rooms, poor food, extra charges in every corner and the most importent thing - very bad service.
The restaurants were fully booked (i dont know why) at our first day of arrival so we has to eat...
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Just back from an 11 nights stay at this hotel. This is our 2nd visit and from reading some reviews regarding the buffet food I was a little worried but there was no need to worry. The food was...
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Excellent hotel in fantastic grounds with great pools ( wonderfully peaceful adult pool ). Great restaurants, maybe could cater better for vegetarians, particularly in the main Pangea buffet. Spa...
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We visited with our teenage boys for 10 days in August this year. The resort is a lovely resort, albeit it tired, in need of repairs and upgrading, however the infinity pool shown in the brochure was...
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I thought id write a review on this as hotel as I first visited this in 2012 when my first Son was born and the elegance stayed in our minds and decided to return with our 2 boys now for a final...
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We had to change our holiday last minute and we ended up booking this resort. Having read a load of reviews the night before we flew out, I was really worried.... I shouldn't have been. I honestly...
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Had a fantastic family holiday in late July for 10 nights, excellent service from the staff..nothing too much trouble, Hotel spotlessly clean. Restaurants very good also concierge recommended local...
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We were moved to this hotel last minute due to a problem with our original booking. First impressions were very good. It looks the business! We were happy with the room, maybe a tad dark but nothing...
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Pleasant hotel if you have young children. We have a baby and a teenager and there is nothing for them to do. Unfortunately we were promised a teen club on booking which there wasn’t and this ruined...
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The hotel is very relaxed and perfect if you need some downtime. Yes you have to sign for your drinks on all inclusive...so what. You may need to wait a few minutes at the bar which can be annoying...
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As usual, I tend to write a lot of lot detail I think fellow travellers might benefit from. If you’re planning to go here, try to read it all, as I’ve provided quite a few tips here you may find...
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We have booked with first choice and laterley Tui for over 15 yrs and can honestly say the service has been great until now!the arrival at the hotel was only focused on you signing the drinks policy...
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Upon arrival, we were disappointed to be told that the two rooms we had booked were not interconnecting as advised by TUI. Apparently they do not offer interconnecting on two deluxe rooms. This was...
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I have visited this hotel a few times now and every time I remember why we booked it over again. It is a fantastic hotel with beautiful grounds, caters for every age and is of a very high standard...
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This hotel is outstanding and exceeded all expectation.
All the staff are genuinely helpful and gracious making the service perfect.
The liquid garden which hosts the delicious breakfast buffet and...
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A splendid hotel with ample rooms and an amazing long pool. Staff were always very friendly and accomodating.
This being said, we felt that for a 5 star facility some 'extras' were very strange.
1...
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Our second visit and we really enjoyed it again. The food was great but did lack themed nights to add in some variety. The rooms were spotless and well cleaned.
We go to lots of the exercise classes...
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I am Platinum Melia member and have stayed before 5 times at this hotel and you can clearly see they have changed the management, for the worst.
The linen of our bed was completely unacceptable...
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I spent one week in Palacio de Isora, one of the best Hotel where I’ve been. I appreciated a lot the approach to the client of the Guest Service’s Staff and, in particular, of Lilia in red clothes...
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Loved every minute of our holiday and didn't leave the hotel. The food was mega, the staff were fabulous, the service was exceptional. We will be booking again next year. The adults only pool area...
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We came here for a couple of nights for our anniversary, whilst on a 2 week holiday in Tenerife. We came from another smaller 5 star hotel but wanted something extra special. This hotel was...
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Beautiful at first glance but the cracks soon started to appear. Dirty pools- broken tiles laying loose on the pool floor( main pool). Shortage of parasols and sun loungers. You've got to get up...
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We stayed in a Red Level for Families two bedroom suite. Our room was spacious with two separate bedrooms and en-suite bathrooms with a living room/dining room in between. We had two balconies...
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I’m currently staying at the Sensatori in Tenerife. There are ten of us in total.. I would firstly like to clarify that this is not a TUI hotel and they have nothing to do with the running or...
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This is the fifth time we have stayed at this resort and it never fails to impress. The staff are incredibly friendly and helpful, the resort has everything you need whether you are a couple or...
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Stayed for 11nights, we had a very enjoyable stay and felt spoilt. The pools were great and all the food was also great with lots of choice. Branded spirits was also good with again lots of choice...
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This was NOT the hotel for us. We were prepared for the hotel to be large and to be surrounded by families since we didn't opt for the 'red-level', however these weren't our pain points. The rooms...
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...of returning home 5 kg fatter, and in the coming years always comparing the hotels you stay with this incredible Melia Palacio Isora. You ´ll love it ALL: the quantity and quality of food and...
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Our stay it was just perfect because it exceed our expectations.The hotel is comfortable, with a lot of luxury, quality and with an amazing decoration. Beyond this the staff was very helpful giving...
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I'd need a week to describe how unreal our holiday was. It was perfection from start to finish. Staff are outstanding, so clean everywhere and the attention to detail is fantastic. Will not stay...
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We stayed red level all inclusive in the middle of July with a 3 and a 6 year old.
The hotel surpassed our expectations and we will certainly be back. The main good bits:
1) the restaurants...
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Had a fantastic stay in July 2019 - only complaint was an Asian Wedding which went on until 5am in the morning with extremely loud music that led to my family and I being awoken at 2:30 in the...
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The hotel staff are quite amazing in red level and we did appreciate the upgraded room The hotel however felt very different this time . We could notice some cutbacks tho people visiting for the...
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This is a lovely well kept hotel. It has lovely staff, views and a beautiful infinity pool. Food good especially in the Oasis restuarant. No need to fight for loungers during our stay even at 11am...
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This hotel I’ve wanted to visit for a long time and finally booked it on hotel’s website.
Arriving at hotel early we had to wait a little to have our room.
It’s important to have the card with which...
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why do I go 16 times to the same place? ie grand Melia, Well the hotel is spectacular,The grounds are beautiful, If you are the type of person that hates the idea of placing towels on sun bed before...
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Standards have dropped,quality of the food not as good, room needs a bit of tlc. Piano bar not open.
It is a great shame as we have been staying at this hotel for many years.we have expressed our...
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My third visit in as many years; I just love this place. My first two visits were Red Level and worth every penny, however this time I didn't select Red Level(an error on my part when I was booking...
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The hotel was very well maintained and looked like it was in top shape. You could see staff working hard painting, cleaning, and fixing minor details. I was very happy with the room and the cleaning...
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We had the most amazing experience at this hotel. From arriving to being meet with a drink and a smile. Stunning restaurants,
great adult only pool, hotel facilities and staff are beyond...
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We arrived in the early hours At a 4 star hotel in Greece they had left us some food in the room, We'd been to this hotel two years ago but a lot has changed and none of it is for the better.
Nemos...
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I arrived in a group of 7 people ... we all needed to eat and hydrate after a long day of travelling and we hoped to get a day by the pool. Instead we had one room that was not ready to go in yet...
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Great hotel. Beautiful main pool, good choice in the buffet, relaxing time but staff little too rushed off their feet to give you 5 star service that you paying for. Need to spread the staff better...
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We visited here at the end of June for 4 days and it was not as good as we had hoped. The hotel is nice, but the way it is run is a let down to say the least. We went all inclusive and had to wait...
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Stopped here at a Suite (all inclusive). Was a little nervous before hand as a few mediocre reviews had been put on but I have to say everything was impressive.
The room itself was sizeable with...
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The hotel itself is beautiful, most of the staff are friendly and helpful, special thanks to Alberto in the main bar.
The biggest let down is the food, I spoke with management twice and tried to...
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Can you please do something about the service in the restaurant? It takes ages to get served. This is at lunch time with hardly 50% of tables occupied.
Yes, the the waiters are polite and cheerful...
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Great stay in general. Lovely pools, great pool for our kids! One tip for the resort, serve food at the pools! Had great food at Nami, Ocean and Oasis. Nice Red level team. 2 bedroom master suite was...
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Booked as a TUI holiday.
This hotel is absolutely beautiful and I highly recommend visiting. The infinity pool view is stunning. A few onsite shops including designer jewellery, clothes and...
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Wonderful hotel and amazing staff
Our first time and my husband and I loved it!
The room was very clean and spacious. The Infinity Pool was amazing.
The hotel has various restaurants but we...
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The reception and main hotel square wowed my family when we arrived, then it was instantly downhill after that getting to our room.
Food quality and service overall was quite poor. Buffet meat was...
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Hotel overall was absolute amazing from friendly staff to clean and beautiful rooms and stunning hotel decor only thing would say is a points bar could of have had little more staff on both pool and...
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Amazing service, kindness,professionalism...
We really enjoyed our holidays in Tenerife. From the personal of the reception until the cleaning ladies. Everybody was so polite and kind. We were...
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This hotel is one of the best I visited. Myself and my wife went for an early year break and booked a garden suite with a Bali bed. Didn’t use the bed as it was in the shade most of the time but it...
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Wonderful development .Good for couples, families, young people from months to a hundred years!! Amenities for all. All the staff in all areas, tireless in meeting the guest. Huge pool areas . It has...
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Kids enjoyed very well. Buffet restaurant was not so good as other years, that was realy a pity. Italian restaurant was good. Entertainment in evening at oceanbar was nice, but not really performing...
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We booked through TUI (I like a Rep!). From pick up at the airport & all through our holiday, the TUI staff have been great. TUI Management - Gareth & Terry.. You have incredibly talented people...
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Just returned from our first holiday in Gran Melia. The hotel itself is stunning, we were in room 4013 and had best view ever (paid for sea view). The room itself was very spacious, although there is...
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This was our third family holiday together and again we picked TUI. Having aspired to go to a Sensatori following two Tui Family Life, we finally bit the bullet and booked Tenerife. We’re a couple...
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Was here at the beginning of June, my first visit to the hotel. Looks very glamorous on arrival & lived up to that as you walk through to the Terrace. I liked the small bar just inside from the...
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We stayed for one week, a family of 4 on a Red Level Family, half board luxury package.
We had a few small issues on arrival, such as a broken kettle and a leaking shower fixed and replaced. The...
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This is the second time in this hotel. First time was so amazing that even we convinced some friends to come with us. First we paid morefor partial ocean view... The view was to a car parking, we...
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This was our third visit to the Melia we had previously taken the whole family for my 70th birthday that was 8 adults and 2 children then.
This time our Daughters room had cockroaches and no big...
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The hotel is globally very nice, clean and the quality of service is excellent. The immense "infinity" pool is beautiful, as well as all the outdoors. Several issues caught however my attention...
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Amazing resort
Fabulous pools, infinity is sea water and the longest pool I was ever in. Great activities, pool yoga was my favourite.Food is exquisite in all restaurants. Staff all very friendly and...
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So my now wife and I stayed at this hotel about 10 years ago when it was new, which was amazing, it felt really luxurious, everything was pristine. It was our first ever holiday as a couple. We loved...
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Wonderful hotel and an amazing experience. I travelled with my 6 years old daughter and it was the most relaxed I have been since becoming a parent! The food was excellent and the range of pools very...
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Our second visit and Stayed in a one bedroom master suite, very good but a bit dated on the furniture and kitchen area (scuffs on arms of leather sofa) Family pool great, Pangea buffet restaurant a...
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My wife and I returned to the Resort on an All Inclusive Package 26th May to 2nd June 2019 (previous stay 18-25th June 2017) in Room 3097.
(POSITIVES)
The room was luxurious with a pool/sea view...
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We came here, on our fourth visit, for our wedding anniversary. We had honeymooned at this hotel, however, no special considerations where offered. Obvious cost cutting in play. Half the advertised...
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This was our 2nd trip to this hotel (previously April 2018). We stayed for a week booked through TUI online c £3.8k for 1 week Full Board+ including flight and transfer from Gatwick. We delayed our...
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We have been here 3 times now. Once 6 years ago. October last year. We have now just returned. I think we are done with it now.
The hotel is fantastic. I can’t speak highly enough of the grounds...
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On arrival it certainly looked the part but after a day it showed its cracks and flaws.
Unhygienic food areas, dirty room, the smells of sewage around the pools. Sadly we ate the food and became ill...
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We enjoyed 7 wonderful nights here. The resort is stunning, the adult only pool was wonderful. The staff at this resort are very professional. The promenade on the beach is wonderful you can walk or...
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Beautiful hotel. Infinity pool. Near the beach. Nearby town w great cafes.The staff are hard working. For me though,too many kids but they do have adults only pool. AND pool closes at 7pm? Sun stays...
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Was recommended this hotel and was not disappointed. It was amazing from start to finish. Great service, lovely clean comfortable rooms & wonderful food. So relaxing and will definitely return, could...
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My wife and I booked the Gran Melia Palacio many months ago and visited during the month of May for 1 week. There are a few things that travellers to this hotel should know. 1. Booking direct with...
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So we returned for a short 4 night break last minute to our favourite place, this was our third time at Gran Melia Palacio.
Check in was speedy, my request via email a few days prior for room...
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Outstanding experience. Customers are so important in this hotel.
Level of food and beverage service is amazingly good and the hotel room has such a lovely decoration.
Live music, beautiful gardens...
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Dont pay for half board its a waste of money. Otherwise its a good hotel, well kept with amazing swimming pools. Food is good and service ok. Its probably our sixth or seventh stay - hasnt really got...
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This hotel is absolutely fabulous, we could not fault it at all. The staff were very attentive, polite and helpful. An extra special mention must go to Beatriz, trainee customer services, she was...
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Revisited here for a week in May with friends and our children. The hotel had only recently begun to offer an all inclusive package to guests. This was making the service extremely problematic. They...
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As many have said the hotel and grounds are very impressive. There are lots of pools for everyone to enjoy without feeling crowded.
The biggest issue is the service and food. The food is so poor for...
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Husband and I stayed in a large terrace room Red Level for adults, for 5 nights recently.
Congratulations to all the staff here, they are fabulous. They are professional, welcoming, and cannot do...
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Hotel is outside of the annimated Las Playas del Americanas or any similar center. You need a car or taxi if you want to get out.
The garden and mutliple pools are amazing with nice view on...
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Just returned from a week's stay...hotel is amazing and very clean...the pools are all lovely and not over crowded..easy to get a bed any time of day..all with life guards on duty. Also found the...
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We had many troubles with the restaurants since most of them were closed but there was a really nice and attentive guest attendant called Pedro Luis who helped us a lot and was there every time we...
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This is our second visit. The setting is gorgeous, there is a good atmosphere and friendly staff - a special mention to Eva and to Ana who both went out of their way to be helpful.
The room is...
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The hotel was very child friendly with ramps for buggies and the kids pool was great, nice and shallow and had a couple of slides which my 4 year old loved. The family pool was also very nice and we...
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We visited Gran Melia Palacio de Isora right after new year with our two kids and two other family members. We booked a one bedroom suite and two other rooms , out of which one was interconnected...
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This was our first holiday with a baby!
Firstly the hotel is very aesthetically pleasing! Some absolutely beautiful furnishings some beautiful photo opportunities. Everywhere is so clean! There is...
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I am a business travel agent and have stayed at this hotel for my family holidays now 10 times since 2012.
We loved this hotel hence the return trips. Beautiful ground and modern up class feel. The...
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My favourite hotel (location, rooms, swimming pools etc).
However, the food remains of very poor quality and most of it is completely inedible .
Such a shame when there are such good quality local...
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This was amazing. The location is splendid. The hotel is well kept, the garden is beautifull. There are quiet areas, there is a huge infinty pool, and then you have the adults only part, red level...
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We had an absolutely blissful time in Tenerife with Tui. The food was delicious, the service fantastic, Claudia and Moises especially. We had some beautiful cocktails and mocktails thank you...
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Visited in March with my parents. Ordered a crab panini and gaspacho type soup with quail eggs. Actually served crab sticks and the soup had half a hens egg sunk in it.
The very very nice waiter...
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Stayed with family (all adults) during April, the weather was a bit off, just warm enough to enjoy the smaller pools, but too cold for the infinity pool.
All in all, the experience was nice...
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Yes had a family holiday with children and grandchildren. The hotel has the ability to cater for all. Plenty of choice with food, staff helpful its a busy hotel but you can always find space or...
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What a great hotel, this is our sixth stay.
The food and accommodation were great.
The best thing about this hotel is the staff. They cannot do enough to help and ensure you enjoy your stay.
We met...
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My husband and I have just had our 5th stay in this wonderful hotel. The hotel and staff are amazing, from the moment you enter reception greeted with that lovely aroma and view into the plaza you...
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We loved the hotel, from the room and the many lounge areas, to the food and the amazing views. We ended up not traveling as much as we wanted - we actually preferred staying at the hotel and...
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This is a rather belated review (we were at the hotel 12-19 March).
My wife and I had been there 2 years previously, but this was family holiday including by son, daughter-in-law and grandson (of 9...
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Great location, friendly staff and the best service. The room was huge and held a luxurious atmosphere. The hotel is surrounded by different pools, witch I, unfortunately was not able to use cause of...
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Booked with only 4 days to go and got 50% off the standard rates. Good 5 star resort we have a 2 and 4 year old and have travelled the world and although usually steer clear from buffet inclusive...
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Overall very satisfied with the Hotel, the only negative comment I would make was the noise coming from the service road which our room over looked - frequent bin lorries emptying the bins early...
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Bedroom had a pull out sofa bed of poor quality with a very thin mattress, not even flat, there was no way our 7 & 12 year old tall kids could sleep on that, see pics, I asked the reception for...
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This is our second day trip to this hotel 1 year after our first.
Tui are useless and you can’t book a proper family room with them so we upgraded prior to our arrival at the RED level.
We were in...
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We stayed here as a family of 3 at the beginning of April for 8 nights. We had a lovely stay and we will definitely be back.
We are Melia members and checked in on line and were offered a room...
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We had the pleasure of staying at this hotel for a week over Easter and thoroughly enjoyed it. This Meliá hotel is exceptional, the fantastic facilities matched by the attitude and service of the...
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Probably our favourite sensatori. The hotel is truly stunning. Was concerned it was not all inclusive but we just used the cleaning credit to buy drinks. You can also take drinks out the...
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The resort is grand and beatifull, from lobby to central terrace and most impressive gardens ,so well kept and spectacular.The pool is amazing, staff is extremly kind and helpfull. My only concern...
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My wife and I were accompanied by my son and our grand daughter. This was our eighth visit to the hotel but my son's first. Needless to say he and our grand daughter were very impressed and neither...
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Just coming to the end of a one week break here, booked through TUI as a Sensatori holiday. This place is absolutely beautiful and the weather has been perfect. However it simply doesn’t know what...
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It was the second time that I went into this hotel, and I don’t regret it at all !
It’s really big and beautiful, the service is good, nothing to say about, the restaurants were really good...
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Food. This was our 5th 2 week holiday here. We did feel that the rooms need refurbishing now starting to look tired & dated. There is not enough light in the room to see to put makeup on etc. 0ur...
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Had a week at the Gran Melia with the family, which includes a 4 year old daughter and newborn.
I would strongly recommend the hotel for anyone with a young family. The resort is very close to a...
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Myself and my husband have visited several Sensatori hotels previously (Mexico, Jamaica & Turkey) along with other TUI Concept hotels (mainly Sensimar) and we felt this one was nowhere near as great...
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We had B&B here and stayed a week. The Breakfasts were amazing and being greedy I ate so much didn't need lunch!. The rooms were spotlessly clean. It is expensive in the bars/restaurants compared to...
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Arrived for a one week stay with my mother, nephew and daughter. On arrival we paid for the premium beverage package which was definitely not worth it. I will comment on this later.
On our first...
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Just got back from a weeks stay and both me and my girlfriend can both say that we really enjoyed it. Booked through TUI as we needed a getaway before our baby is due in July! Overall I would...
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Just returned from a week in Tenerife where our stay was amazing!
Food on offer throughout all the bars/restaurants is some of the best we’ve eaten, hotel services/cleanliness is second to none and...
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We stayed at the hotel in the last week of March, there was me my wife and 3 year old daughter.
we had a great stay and found the reception staff very welcoming. No issues with the hotel other than...
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We have just returned from the Gran Meliá Palacio and can not rate high enough. This hotel is everything we had hoped it would be. The rooms are spacious and really nicely decorated. The hotel...
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Travelled to Gran Melia Palacio 19th to 26th Mar in search of some Spring sunshine and this was certainly achieved, rays for 6 out of the 7 days. This was our second visit to this hotel and although...
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Friends live nearby and took us here for afternoon tea and to see this truly beautiful hotel.
The areas for eating , sunbathing, swimming and relaxing are luxurious and beautifully designed.
The...
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My third stay at the Grand Meliá Palavio was not up to the standard of my previous two trips. It appears that. Anagr r t ha e extended the numbers and pushed people further out taking away the...
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Fantastic ambient spaces for relaxation, swimming, eating and sunbathing!
Wonderfully courteous staff
One of the best hotels we have ever had the pleasure of staying in
Would definately like to visit...
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Complete recharge of batteries in beautiful hotel surroundings, warm sun, leisurely breakfasts, generous happy hour..!; coastal walks, Alcalá local fare... what’s not to love!
Staff were friendly...
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This was our 4th visit. I’m pleased to confirm that the hotel is still first class but with a couple of areas that have fallen below the initial high standards.
Pangea buffet - the food is now very...
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100% a perfect holiday
Everything about this hotel is a great.
Staff are very good and helpful
Hotel is very clean and off a very high standard
Food is excellent
Pools are beautiful
Gardens are...
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Just had a two week stay with my wife and four year old child.
Overall i can't really fault the hotel. Very clean, food is good, rooms are good size and the location / setting is very good.
The only...
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Having a fab time at the Meliá Hotel in Tenerife. Everything tip top. Enjoying the outside relaxing area and having a pre dinner drink of fizz.
So much calmer than Adeje. The resort is very clean...
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Having just returned from our first visit of 10 days duration. We went with friends. We were all extremely impressed by the superior facilities. All the staff were friendly, courteous and helpful...
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This hotel has exceptionally beautiful public areas. The views were very lovely. Our little grandson loved the musical fountains.
We paid extra for a sea view and full board plus. The room was a tad...
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Stayed here for a 5 night stay and can thoroughly recommend the hotel if you're travelling with a baby - there is also plenty on offer for those travelling without children. We used both the family...
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I don't often write reviews, but I feel that when something hits the mark or I can benefit or assist others in choosing something - I will do one. The Gran Melia is one of those hotels which I can...
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honey moon occasion ; was a nice hotel ; very clean ; from the entrance to lobby ; downstairs the fountains …. huge spaces ; you'll feel great ;
staff is very helpful & elegant ; front desk 4...
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Great as ever, special place in an amazing location. Service was impeccable with happy hour treats very satisfying. Level of service was excellent especially at check in.
Whilst not cheap the level...
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Having been lucky enough to stay in some five star establishments previously & it’s clear this hotel has a long way to go before it can claim this status.
The rooms are spacious albeit run down...
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We recently stayed here for 7 days. Lovely lobby entrance. Friendly reception staff. The room was comfortable and clean although dark with no sun. Large bath but small shower cubicle. Tea and coffee...
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Just spent a week in this fabulous hotel! We spent extra to have a sea view which was well worth it! All inclusive was our choice of board again we felt this was money well spent! Staff were...
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I would recommend this hotel if you are looking for good service relaxing atmosphere and comfortable clean bedrooms. The staff cannot do enough for you and without exception are constant throughout...
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This year (May 21-28) will be my 5th time at this spa resort. Unfortunately last year on my way to pharmacy in Alcala, I had a bad accident - tripped on kerb, smashed my face up (nose broken in 3...
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Fantastic hotel, staff are always helpful and friendly. Hotel is beyond stunning and very clean. If going all inclusive just check which bars are included as it's not always clear and I highly...
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A lovely hotel all round, we would return but I would suggest a few improvements.
1) the kids evening entertainment is an over produced show, it would be better as a straight mini disco and at 8pm or...
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A very friendly hotel with great facilities and good restaurants. The staff were very good and always wanting to assist. The Happy Hour from 5.30 was an added bonus. We particularly enjoyed the...
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We booked a 2 bedroom master suite with red level for families service. Whilst the upgrade to red level for families was definitely worth it we do not feel the hotel offered the level of service...
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We stayed at the Melia Palacio de Isora Resort & Spa (Tui Sensatori) in February for one week. We paid extra for a full sea view and thoroughly enjoyed our holiday and hope very much to return for...
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Make no mistake, this is a nice hotel. The staff are lovely and the infrastructure fantastic. The most amazing pools and public areas. We have been coming here for 8 years. Didn't come last year...
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We were there a few days ago attending a wedding. The placw was amazing. An endless infinity pool and an amazing banquet. Congratulations to de head chef. It has been unforgettable
Also the rooms...
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Beautiful grounds, kept in immaculate condition. Staff exceptional, at every level, friendly smiling and helpful, a special mention for Samantha Brooks, our representative at the hotel, nothing too...
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Had an excellent time. Great for families. There were plenty of things to keep both the children and the adults entertained. Room service was excellent and the staff were very helpful. We will return...
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First time visiting this resort with the family for February half term. A short transfer from the airport (arranged via the hotel however expensive for the length of trip), check in fine however no...
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This was our second visit, to the hotel. We do not normally return to the same place twice, but we were confident of a relaxing week, with good food and clean, comfortable accommodation. We are not...
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We are a family of 4 and spent half term at this beautiful hotel. I don’t normally like resort hotels but I really enjoyed our stay here. The hotel is beautifully laid out in lush green gardens...
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Cool hotel resort. Very nice entertainment. Food is vey good and very wide variety. buffet Is very recommended has every thing ala cart restaurants are very good too. Avoid BBQ if you are expecting...
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Really nice hotel,good services,very clean,good food,excellent service,we had a lovely 4 day break and would recommend this hotel to anyone,the staff where all very professional and could not do...
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I’m actually a guest at the moment staying as part of a “Tui” package holiday & I have to say I’m not impressed!
You pay a premium for 5 star service & it certainly looks impressive at first glance...
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Great location, red level was really worth the bit extra, will definitely go again .
Staff were all very helpful and courteous and looked after us above and beyond. Cabana service was great ! Lovely...
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A lovely hotel with all the amenities and facilities you can think of for a lovely holiday. Sports, spa, pools... a fantastic choice of food and restaurants; theatre entertainment each night...
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A very nice hotel, well laid out, with a large bedroom and excellent wifi. Nice selection of dining rooms. But the food was a let down. The meat tended to be hard. The bacon was so dark, it was...
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Red level 5 star.....
What a place ..so many Fantastic Restaurants to choose..all serving great food ,great service....All staff serving you so friendly and helpful links. .Red level we have our own...
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Firstly I would like to say this is out 5th visit to this hotel and the standards are definitely slipping as the first time we stayed was a definite “WOW” moment on entering our room having a deluxe...
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First I would just like to say, I don’t normally do reviews, but felt I had to say something, I am not going into page after page of details.
My wife and I are astonished at how the hotels standards...
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Have just returned from the Gran Melia Resort or as TUI call it 'The TUI Sensatori Resort Tenerife'.
After booking in at reception, we were shown to our room on the ground floor which was dark and...
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We booked through Tui Sensatori and stayed at the hotel over Halloween last year. We are a family of 4, with two children aged 4 and 2.
Positives are:
- The rooms were great
- The kids evening...
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Rooms beautiful, staff attentive. Swimming pools many and excellent, perhaps too many restaurants in the complex and because of that the food is average and the attention to detail not quite there...
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Had a great time here, would recommend, with some minor caveats.
Pros:
Pool & facilities
Pangea breakfast buffet
Sports & activities
Helpful & friendly staff
Shows and entertainment
Cons:
While...
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We visited this hotel to get some Jan/Feb sunshine. We have stayed in Gran Melia hotels before in the red level lounge this was slightly different definitely more ‘touristy’. The rooms, hotel, pools...
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First things first - it’s really really nice here. But it’s a lot of money. The family stuff is great, food is all pretty decent. Facilities great. However I have to mark it down because it’s so...
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This is a review based on a week of mixed feelings. The good points were great,the hotel style, decoration,facilities and staff were excellent.All hotel staff and TUI staff were welcoming and very...
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The location of the hotel is fabulous as is the large seawater pool,Moorish architecture and general layout. Our superior Ocean view room was very spacious and well equipped
Some major negatives...
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This is a very beautiful hotel. Indeed it is beautifully designed. The the furniture and fittings are to a very high standard. The entrance hall is stunning. The various restaurants are all...
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This was our third trip to this hotel and I felt relaxed the second we arrived. We made use of the green points which is a brilliant idea (who needs their room cleaned every day) and the sporting...
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Booked through Tui and got a black Friday deal and a voucher code too so was an absolute bargain price. The hotel is beautiful from walking in to the lovely aroma that greets you to the stunning...
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An ideal holiday for anyone who wants to be pampered in luxurious surroundings without any chiklren around.Plenty of opportunities to partake in sport or all forms of exercise if you want to.The...
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This was our 3rd visit this hotel, the previous 2 times we stayed in the Red Level adults only area which was fabulous.Returning with our new baby to a standard room, we were delighted to receive an...
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Having read some of the negative reviews I can only assume that these people visited the hotel in some sort of parallel universe !
This was our third visit on a Tui Sensatori package and it is still...
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We loved every minute of our stay the at Red Level Gran Melia Palacio. Possibly the best hotel we have ever had the pleasure of staying. The staff made our stay so special. Thank you for looking...
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Well I don’t know where to start . This place is the tops . From arrival to departure, which by the way is tomorrow it’s been amazing. The hotel is outstanding you couldn’t ask for a better place in...
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Just returning from an absolutely fabulous holiday in Tenerife’s Gran Melia resort (our 4th year in a row as a SENSATORI holiday)
This year a special mention has to be for the sports team at the...
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Having visited Sensatori hotels on numerous occasions we decided to try this hotel for the first time in November.
This hotel is absolutely lovely and the staff are exceptional. However we didn’t...
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I really don't know how anyone can say that this hotel is anything except beautiful! Myself, my partner and our 9 month old baby travelled with TUI in January. We have never been on a winter sun...
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Like Ian K below, we were apprehensive based on recent poor reviews but we need not have been - we have had an absolutely brilliant week away!
We travelled with Tui, who have around 18-20% of the...
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Having stayed here for Christmas on two occasions we returned to celebrate our Golden Wedding. We stayed full board with the drinks package which was absolutely necessary as the drinks were...
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Looks great , staff to be fair generally good , amazing setting, love this part of Tenerife. Now let’s talk about actually staying here. Still here now , 7th night out of 10 , wearing a bit thin now...
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This holiday was a disaster due to the awful rooms in this so-called luxury hotel. I was stunned at the audacity that this is a five star hotel. I doubt the star giving has been checked in recent...
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I have never seen such a well trained friendly staff. So proper yet friendly and ready to help giving you a thank you for letting them help. Setting is unbelievable with ocean front sea level right...
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Hotel and accommodation 5 star luxury. Special thanks to Marta who heads up Guest Services who ensured our holiday was fantastic. Her special attention also enhanced our experience at the New Year...
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Our room was lovely and big however it did have it's faults, it was a nightmare trying to work out which light switch did what and there was no simple way to turn off all the lights when leaving thus...
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Location is beautiful as is the hotel. Currently here for a week. Mostly positive but we are on day two of our holiday and it’s hard to ignore that the restaurant experience has not been that...
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We have an ok holiday here in November 2018.
The grounds are lovely. Unfortunately, they are the only positive of the hotel.
We have been to other Sensatoris, that have been far superior to this...
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...other than complimentary water that is!
I am giving my review 5 stars because I feel the resort and especially it's outstanding staff deserve it...however...guests should not have to pay for...
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We paid a lot for the Junior Suite (over New Year admittedly) and found the hotel totally past it's best despite the best efforts of the staff. Huge complex, lots of pools, but not kept clean. Food...
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We visited over Christmas on a half board basis. The buffet food was always super- in choice, freshness, taste. On Christmas Eve and Christmas Day the buffet restaurant was fantastic in its tasteful...
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We have just spent a week over Christmas at the Gran Melia and in all honesty it’s difficult to fault .
The rooms are spacious clean and comfortable, the hotel is clean and very luxurious.
We ate...
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good sides: size of resorts, food choices, pool.bad sides: not too many choices of food, we can not choose housekeeping time and their house keeping staff even push us go out for their housekeeping...
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Fantastic grand hotelFull board with free drinks is a brilliant package and can be used in 4 restaurantsFood is of plenty of selection only small complaint is that it can be cold Would go back in a...
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(Late review, catching up!). My wife and I stayed here for a week to celebrate our 30th wedding anniversary. We absolutely loved the hotel, in particular the grand structure and superb pool spaces...
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My partner and I visited with another couple and we absolutely loved this hotel, it made our holiday. We travel a lot and I have to say, the staff here were fantastic, especially at breakfast a...
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I’ve been to many Great hotels and the one thing that sets this hotel apart is the staff , they are a credit to the company. Kamila at breakfast gave me ginger and honey to sooth my sore throat and...
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Fabulous Hotel. Spotless clean. Immaculate gardens. The staff are so professional and friendly.
We loved our trip mid December before Christmas.
Our second visit, and would be reluctant to stay...
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We loved this hotel We spent two weeks there and we didn't want to leave. Childcare is amazing! we were traveling with our two girls (5 & 7) and they offered exceptional care for all ages in amazing...
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This was my first visit to this hotel and I must say I was very impressed. I found all the staff were very attentive wherever I was from reception onwards. It is an amazing experience in particular...
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We have booked our holiday in Tenerife and since moment we arrived we were amazed by the beautiful hotel! The rooms are spacious and very comfortable. The food was delicious and we loved the canarian...
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3rd time there and certainly not the last. Amazing resort hotel- stunning setting,views and amenities. Everything is top class and staff fabulous. We were greated at reception by Marco who could not...
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We were lucky enough to get a week away in December to stay at this beautiful hotel. We stayed on the Red Level and were treated amazingly as soon as we checked in. All the staff are friendly and...
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Had a week away for husbands 40th birthday travelled woth a 1 year old. Weather was fantastic, the pools wasn’t too crowded, plenty of sun loungers anytime of the day. Some pools were heated however...
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The hotel is fantastic and the staff are better. Just had a great lunch and Pedro the chap serving us was A1, Michelin star device with a. Smile. Thank you and keep up the good work. This hotel is...
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So I’m sat on my balcony looking over the resort with the sea and the sun shining. This truly is a magical beautiful oasis I’ve read some not so good reviews maybe these people visited in the high...
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We’ve just returned from our seventh holiday at this great hotel. We were lucky to have fantastic weather, with rain on only one day of the fortnight.
The hotel has many great features, with...
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I’ve visited this hotel a couple of times now and it’s always been a lovely relaxing holiday. Staff are brilliant and really helpful. They are always trying their best to make your stay nice.
Let’s...
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from the moment of arrival until departure, everyone at Red Level makes sure that you are pampered. This has happened every visit (our 5th), and we cannot wait until our next. Nothing is too much...
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Stayed for 3 nights and it’s one of the best hotels I’ve stayed in, food in all restaurants was amazing, Buffett quality was very good and so much choice, the place smelt amazing, staff v good, rooms...
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Just relax and let the amazing staff of the hotel taking care of all your needs. From morning to night, it seems that you are taken away from the real world and this magic can only comes true thanks...
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We have just returned from two weeks long stay at this hotel. This was our 8th visit to this beautiful place. Once again we have had a wonderful relaxing holiday.
We stayed full board in a room with...
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We stayed here in August for two weeks and it was like two weeks in paradise! We liked it so much that we returned again in October. The whole time we stayed there we felt like royalty! All the staff...
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Without doubt one of the best hotels I have ever stayed during my few travels in Tenerife, maybe the favorite one! Upon arrival we were warmly welcomed by the reception staff and assisted by guest...
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What a wonderful week. All we wanted was to chill out in the sun after a busy few months. The infinity pool was out of this world and we spent our days swimming and sunbathing. Breakfast was amazing...
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One of the most beautiful spot in the Island. It was a lovely esperience, we spent one Week in the resort enjoying the huge variety of facilities, best infinity pool,pretty good restaurant like the...
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Second time here this year, top hotel, exactly the sort of pampering we needed. Nothing else to say that’s not echoed in all the other 5 star reviews and one from our previous trip. We were in the...
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We have just returned from an 11 night stay at the Gran Melia (we booked through Tui Sensatori) with our 20 month old daughter for our Honeymoon.
I thought it might be usefull to give our experience...
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We returned exactly 8 months to the day of our first holiday here with some trepidation, hoping that it would live up to our first trip and we were not disappointed. We asked for and got a quiet room...
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Above all the excellent location, service, friendlyness, professionalism and facilities (biggest saltwater pool in Europe!), we liked very much the charming rom and its location with a superbe view...
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Have just returned from a week at this lovely hotel. We had half board and the buffet restaurant served good food and met my expectations- although not my first choice. We did use the bookable...
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A very good hotel, especially the RedLevel, Adults only. We had a very relaxing week with excellent service. The position is good and the walkway along the coast to the harbour and town of Alcala is...
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I will start by saying we are world travellers and we know Spain and the Canaries well enough to know this is NOT a 5 star hotel but to be fair, I’ll start with the Positives:
1) Hotel was happy to...
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We stayed at Gran Melia Palacio... for the 3rd time so we knew about that beautiful Place but it was the 1st Time as a Family and 1st Time Red Level For Families. We had a relaxing and exciting Time...
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We are currently staying here, first time on red level and second time in the hotel. We paid a significant amount for our stay only to feel like second class citizens. For two days in a row now we...
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I am very pleased with our stay at this hotel; top quality, exceptional room, excellent food and very good service. I was impressed with the attention to detail, nothing too much but actually...
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We are a couple in our 40's who have just returned from a weeks visit to this hotel. We loved our weeks stay here commencing 13th Nov 2018 . We were impressed by the quality of service for example...
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We booked thinking we will get TUI Sensatori experience how wrong. The hotel grounds etc is beautiful but that’s about it.
I didn’t go all inclusive as it stated not all drinks are included. I didn’t...
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I have been this year in Tenerife for my family holidays. I am very impressed by the quality of service in this hotel. Very well trained staff members who made my stay really comfortable and...
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Came back for out honeymoon and now we have to apparently deal through lawyers, as suggested by MARIA CAMPOS. Do NOT BOOK THIS HOTEL! will send full review after legal battle concludes. But what...
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The hotel was very nice, clean, easy going, lots to to activity wise if interested, tennis, padel, exercise classes, yoga, football, archery amongst others. great spa, great pools, restaurants were...
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Fantastic hotel, great room, food, atmosphere and service. Impressive greenery all over the hotel too! Top marks to the garden staff!
Would highly recommend it and certainly wouldn't hesitate in...
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Ok i use trip advisor for everything but never comment so this is a must for me now. I travel all over the world with work business and i know service and whats expected.
This is my 4th visit here...
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Long waits for drinks, especially the pirate pool dont bother pressing the call button, an hour wait is about right at quiet times, they just wont bother coming if busy.
As an all inclusive you wont...
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As we walked in the hotel we were blown away by the sheer grandness that greets you. The receptionist that greated us was very professional and used the words “welcome to your new home from home” and...
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Stunning hotel, first class service from everyone that we have come across so far. Only downside is the family pool is just a little cold. Can’t stay in there for too long as our 18mth old gets too...
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First impression of this hotel was amazing. A very impressive reception area and sweeping staircase to the lower levels. Check in was very efficient and we quickly found our very comfortable and...
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Just returned from a 1 week stay in Red Level. Can not stress how lovely it was. If you are after a stress free holiday then this is the place to go to! And believe me we are fussy! We both work too...
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Just returned home from a glorious week at this oasis of luxury and calm on the west coast of Tenerife. The hotel, location, facilities and staff are truly 5 star. Went with my cousin for a girls...
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A very relaxing and lovely stay at Red Level. Staff were friendly, helpful and polite at all times. The Red Level pool is gorgeous and the Lagoon pool absolutely amazing for a (very long) morning...
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Took a large trip out here. Rooms were spacious, and bathrooms were lovely. All amneties in room. Hotel had a lovely outdoor space for swimming and the pool was huge. No actual beach but lots to do...
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Anyone complaining about this hotel is just wrong to be perfectly honest.
We weren't the easiest guests. We were here for our anniversary/my birthday (for which we were given a free bottle of fizz...
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We stayed for the last week in October, our room was nice although very dark. The hotel is impressive a little hard to work out how to get from one part to another but by the end of the holiday that...
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Just back from a week all inclusive here.
Let me start with the positives
Its a nice hotel. Good location near the sea. The weather was fantastic. The facilities are generally pretty decent. The...
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Just back from a 4 night mini break to the Gran Melia. Fantastic from start to finish. Beautiful hotel, contemporary, stylish, clean and great service from all staff. Great restaurants and selection...
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Wow. I have stayed all over the world and this lance really does an excellent job at living up to family luxury. If you have kids under 8, it’s a no brained to get the Red Level for Families. They...
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Very spacious hotel so you don't feel packed-in with other guests. A never-ending infinity pool and plentiful lounge areas (inside and out) to enjoy. All staff (reception, spa, bar/waiting staff) are...
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Fantastic Hotel , couldn’t believe how nice it was , lovely staff very friendly,smiley made you feel important,good food plenty’s of choice what more would you want , lovely location , what more can...
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We have just returned from this hotel and I was disappointed with some aspects of our experience . This was my second visit to this hotel with my family .
First off, this is definitely a nice hotel...
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Despite being with a conference for 400 attendees this magnificent hotel swallowed them all and still made it feel like. A great place for a holiday with a family.
Great restaurants, plenty of...
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We booked this holiday back in January, choosing a room for 2 adults and our 3 children. We arrived last night to find no cot in the room for our 21 month old. Not a great start and one that took 40...
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A huge place - few pools, many restaurants and bars.
Recommended for families with children all ages- lots of activities .
Beach is close, it's very nice although there is not a hotel private...
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We booked to visit with TUI Travel. We had a first class stay.
The resort is large and has a slightly confusing layout (I think because it is on a slight hill) however, once you’ve worked it out...
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I have come here with my famil. The hotel and staff are amazing and helpful , the setting is also fantastic. However the all inclusive restaurants are terrible. The quality of the food is awful so...
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Lovely holiday at the Gran Melia, Tenerife. This was our 20th visit to the Hotel, we are never dissappointed. Excellent
all round facilities, very clean,nice spacious rooms but most of all the...
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My new wife and I stayed here for 7 nights for our honeymoon in October 2018. We could not have asked for a better experience! From the moment we checked in to the moment we left we had nothing but...
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Hi, so have never left a review before and normally take negative reviews with a pinch a salt BUT here’s our review:
- have had to ask EVERY time for a refill of our wine at meals, have been to 3...
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We wanted a week of total relaxation, and that’s exactly what we got.
Negatives first; it’s big, and a bit confusing at first. But after a day or so we got the hang of it.
Water should be more...
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We stopped for refreshments at this beach cafe adjacent to the hotel a number of times.
Service is efficient and the liunch menu looks lovely although we only stayed for coffee.
Beautiful setting...
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Stayed for the 2nd time from the 2nd -9th October - the weather was great hotel, staff and food were fantastic The swimming pools are stunning - and everyone goes out of there way to be helpful and...
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We arrived jet-lagged and weary to the bone. We had booked and paid for a Superior room. At check in, unbeknownst to us, they downgraded our room to a standard. They put us in a tiny room in the...
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Quite simply this is an amazing resort hotel to stay at. The food quality and range is great including for vegetarian and coeliac's. The rooms are spacious and well laid out with wifi throughout. The...
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We would defiantly stay there again. The hotel was amazing, staff fantastic and everywhere was clean. We were made to feel very welcome by every member of staff we meet. Breakfast and Lunch had a...
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Thank you Vero and ally your team on reception for once again spoiling all of us with your efficiency and kindness.We had the most amazing time and look forward to the next trip.all the restaurants...
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We have just come home from lovely 10 days very chilled holiday , lovely hotel beautiful pools and excellent staff especially gonzalo and victor ... on the down side found location secluded , drinks...
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Fantastic Hotel, food was excellent, staff, friendly, attentive apart from some lunchtimes when we had to wait longer than expected to be served drinks. The room was just right and the Adults only...
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wonderful week in Palacio de Isora. Wonderful hotel with the best swimming pool I have ever seen: with salti water and not deep, just perfect to swim for every age, kids included. Excellent food and...
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Got her yesterday as a family holiday for 7 nights, upon checking in we found out that the kids pool is completely closed for 3 days which is half of our stay. Told us to use the family pool which...
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Amazing hotel with everything you could need, we did the full board and added on the drinks package as made life a bit easier and I am sure I drank enough to cover the cost of it. all expect for one...
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This was our 5th visit to this stunning hotel
My last review on this hotel September 2017 highlighted some problems which i am glad to say have all been addressed and in fact a lot of improvements...
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Lovely hotel with outstanding communal areas. Deluxe rooms a bit musty & need renovating, better quality rooms very expensive, restaurants good quality and entertainment good. Always managed to...
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From start to finish the Red Level amenities where 1st class,we loved are breakfast on the sunny terrace,service & food outstanding,the pool area was very relaxing with ample sun beds.the gardens...
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This was our second visit to this beautiful hotel and we have had a fantastic holiday and apart from a few issues the hotel lived up to our expectations, it certainly has the wow factor. The hotel...
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Just back from a 7 night stay at this beautiful hotel. I booked a ocean view room, the rooms where very nice, big beds, settee, good size bathrooms but I thought I would be able to sit on the balcony...
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2nd stay at this hotel,seems to have gone down bank but I believe new management are trying to put this right. For me it was all a little too late. Still many aspects of this hotel are fabulous, like...
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What a disappointment, Cosmetically Stunning But lots of little cracks need to be addressed & Very quickly .....From Poor Service to Cold Food ...The Hotel is forgetting about its overall service...
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Another fabulous holiday , can’t wait to visit again, the red level is a must but was slightly over crowed this time around especially at breakfast and around the pool but the staff did all they can...
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We have stayed here approximately 9 times and absolutely love the place. We will be back inspite of our small issue with 'small bugs' in our room. We were offered an alternative room whilst it was...
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Had another wonderful stay, Muhammad, Paulo, Ahmin made our Red Level experience as good as it always is and work hard to make our stay enjoyable. The facilities are always clean and well maintained!!
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This is the best hotel that i have had the pleasure to go to i have had the best holiday ever here staff are unbelieveable how much they go over and above to make sure we have the best holiday i...
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The stay in the hotel is very good, people are very friendly and helpfull. The restaurants which are included into the halfboard package are very reasonable for the price. The DUO restaurant which is...
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The best hotel i’ve ever been. The room was incredible the hotel is just like a dream. Plenty of selection on the breakfast. We tried all restaurants and all of them was absolutely 100%. I would...
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Hi Management, I stayed in red level and encountered an issue anybody could encounter at any given time at any given place, and I must say the staff at the Red Level were fantastic for their service...
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Travelled with family, six of us for a very restful week. Arrived at hotel. Absolutely stunning. As you walk into hotel, aromatherapy oils hit you followed by stunning view of fountains...
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We Live in La Caleta :& wanted A Week Away for my husband's 70th Birthday Celebration The Hotel is lovely..
The Staff are Excellent & nothing is too much From any of the Staff.
We Dined in La Terrace...
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I have paid 4K for two weeks of quiet, restful time being in a very vulnerable condition. That’s 4K for one person. It is so beautiful here, every piece of furniture, light fitting, ornament, flower...
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Came with my partner and we both felt very looked after by kind staff, whilst the food was great for the best part and we comfortably throughout our time there. The buffet breakfast is amazing and...
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Nice hotel. Great service. Very relaxed break with fantastic pool. Liked the open bar in the Red Level area. Food only average with limited menu at The Terrace. Buffet good. Nice staff. Overall a...
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Very clean and plenty of room to sit inside or out overlooking the Koi pond, plenty of choice of food only set back is the food is only warm! This is a bit concerning when fish and poultry are on a...
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Excellent resort with high quality services including beautifully designed rooms and exceptional restaurants. Staff make you feel very comfortable specially at red level. Highly recommended for...
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Another lovely stay fantastic serviceFood etc. Lovely pool .My only concern is that we did not find the hotel Disabled friendly the parths were bumpy you notice this in a wheelchair and lack of lifts...
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We have just come back from this amazing hotel, we booked this through Tui Sensatori and boy what a wonderful hotel.
It’s located 30 mins from the airport, the rooms are very spacious and very...
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I Have recently stayed at Gran Melia and Must say it is a must go to Hotel. Food service was quite good on the whole. Bar staff are lovely and service with a smile although some at Nemos bar are not...
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This is our second visit to the Gran Melia and it never disappoints! My highlight this year was George, Beatrice and Roberto in the Nami and David in the Nemos Bar - they are a credit to the company...
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As a young couple who are expecting our first baby in December we stayed in the adult only red level for one last holiday before our baby arrives and we couldn’t fault anything. There are so many...
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This is the third time we are staying at this hotel. It has a great location, great pool and easy access to the beach. Facilities wise, nothing to say. It offers what you expect when you book a 5...
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We have recently returned from a weeks family holiday at the resort. We arranged it direct as Tui could not accommodate us (family of five), so I am not sure of a direct price comparison, we also...
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We have been home about two weeks and I have thought long and hard about whether to write this review. I am posting it because had I known what I do I would not have booked this hotel.
Firstly...
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breakfast buffet amazing
sport facilities very good
super friendly staff
rooms comfortable
pools and lounge areas fantastic
semi-private beaches
everything easy to handle
you need car to move...
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We stayed here for 2 weeks with a 6 and 9 year old and had a fabulous time. I’ve seen reviews on here that say Sensatori guests were treated as 2nd class citizens- absolutely not in our experience...
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This hotel is set in a location with not much around it. The nearest town (10 mins taxi ride) is Los Gigantes which is quaint with impressive cliffs, a marina, a few shops, ice-cream parlours and...
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This is our third visit; clearly, we love/loved this hotel, hence our return trips. However, it is with regret, I have to say that this is not the same standard hotel we visited 4 & 2 years ago. I...
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Me and my husband returned here for our anniversary after having a wonderful time first time round 5 years ago however this time it was not the same.
I had contacted the hotel prior for a similar...
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We first came to Sensatori Tenerife in its first year of operation , our new baby in tow. Several years and Sensatori trips later , we decided to return with our almost 9 year old in tow.
Our only...
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Gran Meliá Palacio de Isora was recommended by a friend who is well travelled and knows good from bad and everything in between.
We were in need of a week doing virtually nothing. We wanted a place...
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We arrived yesterday and was greeted with staff that were very attentive especially Rui and paulo. The hotel has so much to offer , the red level is for adults only and well worth the extra it may...
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My husband and I came here 2 years ago and decided to come back as we loved it so much. Not much has changed. Food and drink are all excellent with plenty of choice (we did all inclusive through...
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This is a totally amazing place! New hotels are always good, but this one has surpassed all expectations! As local even in December, it's so nice to spend time there! The price is justified, and I...
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We were three generations of a family of 10 members, staying at Gran Melia palicio Isora during July. The entrance and layout of the hotel was very impressive. Lots of acitivies for the children. We...
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We booked 12 nights on red level (adults only). From the very first greeting in the exclusive red level lounge (to check in), we were impressed. I had had an issue with my booking and they were...
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We had a lovely stay here. The hotel was immaculate and they cater for everything. Perfect hotel for young family. I don't think we would come back to Tenerife, it wasn't to our taste, but the hotel...
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Very good hotel. Rooms were the best we have had on the islands. Food was ok in the buffet. Restaurants are very good though. Drinks pricy but that’s life. Service very good from all staff. The hotel...
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I have visited this hotel now twice and my mother has come three times.
Each year they never disappoint.
The sensatori team are all fab with my girls.
Marta from the Melia in particular always...
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Having spent 10 days at the hotel, we have decided to return next year.
Food - excellent. We only used the main restaurant as it had all that we wanted. Considering that it is mass catering, the...
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This was our 4th visit to this hotel and we still all absolutely love it!
The entrance hall and foyer is one of the most beautiful I have ever seen! The staff are very helpful and attentive - nothing...
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My husband and I have just returned from a week at this impressive hotel with our children (20, 17, 15, 15). The rooms were spacious and classy (although the lighting took a while to work out!). We...
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Came from a sister hotel that was cloudy in the north and initially blow away with the size and grandeur of the hotel. Got a side view room - very impressive. Balcony not that private but still...
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Booked here for our 4th visit as we’ve found this this hotel so good. This year I upgraded via the hotel from my Thomson deluxe room to a Master Suite. On arrival the room wasn’t quite ready which...
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This is a very late review! I scour TripAdvisor before going on holiday and try to repay by reviewing hotels myself, but i didn’t get to this one.
We went with TUI as part of the Sensatori. At the...
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Terrible stay. Money and possessions in room moved without permission. Managers never followed up on complaints and their lack of care was shocking. We ended up taking most of our valuables with us...
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Booked via the hotel direct as found it was cheaper through their website, flew out Thursday and returned Monday late evening. It was a long weekend for my boyfriend and I as a birthday surprise (mid...
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We’re a way through our stay but what a superb and attentive resort - we’ve chosen the family Red Level package to help manage and differentiate a large estate - thanks to management and staff for an...
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We have just returned from a fabulous holiday with our 2 year old son. We were completely wowed by the hotel and all it has to offer. The facilities were children were brilliant and there were so...
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This was my second time of staying here and was welcomed with ‘welcome home’ we were given the same room as requested. The staff greeted us like old friends and we’re pleased to see us. Room was...
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I’m really surprised at some of the negative reviews as I found this to be overall a very nice hotel and worth the price we paid. I was particularly impressed with the pools, the infinity pool in...
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Just returned from a 10 day stay and honestly I wonder how anyone can write a bad word about this place truly amazing the room the pools the food just amazing but for myself and my wife the highlight...
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I am not easy to impress but this hotel does impress.
If you take the plus drinks package you will not want for any thing else, if people can't find something to eat or drink on all inclusive then...
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The public areas are all bright, airy and clean. The staff are very friendly and helpful, with few exceptions.
The pools are clean, with plenty of sunbeds and the main pool is enormous. The family...
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Great hotel in particular The Red Level experience. Staff very attentive and the food was excellent. Good location for a family/couples holiday. Its not Playa De las Americas but that's not what I'm...
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We had a fantastic family holiday at the Gran Melia. The hotel is lovely. The food great & really good customer service. The evening entertainment for kids & adults is really good. It was our first...
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This was our sixth visit to the hotel and we were lucky enough to be able to stay in one of the resorts villas. Absolutely fabulous! Our butler Jose was superb not intrusive at all but attentive and...
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The resort and the service was excellet. We upgraded to the red level service and it was 5 star service that was exclusive only to adults would definitely recommend as you get access to adult only...
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Great hotel because of the location, but surely no 5 star allure. Lack of staff during breakfast time and lack of variety of vegan or vegetarian food were some negative points for us. Also, no...
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Stayed at Red Level for 8 days 23 June to 1st July. Excellent overall experience. Service understated but very personal and unobtrusive. Food excellent bar the tapas restaurant which was...
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Read a lot of reviews before we went and was very worried about what we were going to get. Nothing to worry about At all. The hotel is stunning and found all staff very friendly. We stayed in a...
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We stayed for 10 nights full board plus and never got the option of all inclusive. We were hit with a 370 Euro bill for drinks we had round the pool which we thought were part of the package, also...
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Holiday was marred by an accident I had (not in hotel) resulting in my having two ops while in Tenerife. The hotel staff excelled in accommodating our requirements and were were considerate and...
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What a con ! We booked a holiday advertised as a Thomson Sensatoria holiday hotel ! It turned out to be a Melia hotel that had a number of bedrooms allocated to Thomson holidays that where on the...
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After a dodgy start with Tui (Rhodes hotel not finished in time for our holiday, we booked here after finding this out on Facebook) we were thrilled on arrival at the hotel. Rooms beautifully...
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Another memorable Holiday at the Gran Melia in Alcala, Lucas was outstanding with our room which was on the 5th floor and housekeeping is still great. I am sorry to say that Miguel the GM is leaving...
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Just a last minute decision to spend one night on the weekend and we really enjoyed it ! Rooms are very nice, with some very good details which made us feel home from the first minute. Staff very...
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Red Level was very very quiet at night - which was OK but maybe a soloist or some musical background woul have been appreciated. Also it was difficult to get adrink after 10.00 pm.
This was our 3rd...
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We have just finished off a short 4 night break here at gran Melia Sensatori Tenerife and cannot say how truly incredible the holiday was ..... from the start the hotel looks incredible , the first...
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This hotel is of a great standard, rooms large and well furnished, grounds picturesque, plenty of pools, adults only, children and a very large main pool about 500metres round.
Food good, large...
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My girlfriend and I have just arrived back from a one week stay at the Palacio de Isora and we weren’t disappointed. This was my third visit to the hotel and it continues to impress. We booked a...
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This is a simply stunning resort. The grounds are immaculate all the time. The staff friendly and attentative. There are several pools and restaurants. Some are adult only, However this resort is...
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Gran Melia Pallicio de Isora seems to be Tenerife’s little secret. A very large first class resort. You could easily believe you are in the Caribbean.
The staff are very welcoming. I could not...
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This was our sixth stay at this hotel which tells you that we clearly like it and we will probably go again, but it's fair to say that we felt the standards have slipped from what we have previously...
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We absolutely loved our ten days here which we booked through Tui calling it a Sensatori. We were given a fabulous suite with a Bali bed in a small garden area.
The food was wonderful and Full Board...
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Only 30 minute transfer from airport. First impression was the cleanliness of the hotel and reception staff were very welcoming, water and fruit juice offered on arrival, we arrived at 9 pm. Our...
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Fab, fab the best hotel and staff, couldn't recommend this hotel more, we stayed in the red level returning for the forth year. Highly recommend the bali beds. This hotel ticks all the boxes, we can...
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Myself and my girlfriend came home last week.
On arrival we was very pleased with the warm welcome and the high standard of the hotel.
Rooms was amazing, I was a bit worried as I read some negative...
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Food was good, comfortable bed, friendly staff across the resort.Will go back soon.
Although its family friendly we managed we had a relaxing time. Enjoyed hiring the Bali beds however they say the...
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Just returned from a week at this fantastic resort, whether you are a family or a couple this huge complex has excitement and relaxation and everything else to offer in between.
We stayed in the...
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We returned from a weeks holiday this morning. I loved the hotel and our room was great. We stayed on a full board basis and was pleasantly surprised to find that this entitled us to wine or local...
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3rd visit to this hotel. Generally the communal areas (reception, pools etc) spotlessly clean. We did notice the large shutter windows inside the Pangea buffet area were very dusty this year and...
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Just returned from a fantastic honeymoon here and could not have asked for more! The hotel is amazing and the suite was fantastic, with a complementary bottle of wine to congratulate us on our...
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I cannot recommend this hotel enough. Booked via TUI. Absolutely stunning in every way. Beautiful pools, luxurious rooms. Fabulous food. Evening entertainment very good. Pangea buffet was...
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We stayed here for a beautiful week in May. There were 6 adults and 2 small children, 4 and 2. We had the best time.
The rooms are great, lots of choice of restaurants and activities. The swimming...
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We have just returned from a weeks stay here over half term. The hotel is beautiful and spotlessly clean. Most of the staff are very friendly and accommodating. However, Juan in the buffet restaurant...
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We are RCI members and were lucky enough to use two weeks exchange to stay here in May. It was definitely our best RCI holiday to date. Our sea view room was luxurious and daily maid service was...
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This was our second visit, this hotel is really beautiful. Very well designed so you never feel on top of anyone. Plenty of different areas to sit and relax. Most pools are heated and are spotlessly...
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It was our 4th visit to this hotel and it will definitively not be the last one.
Even after all this time, the quality of our stay never decreased.
The staff is extremely friendly, with a special...
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Excellent hotel. This is the best 5 star I have stayed in Europe. Could not want any more. The staff could not be more helpful. If you have time try to visit the nearby town of Alcala, its only a 5...
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Just returned from a week here with my husband, 2 year old and my parents. I was nervous due to bad reviews but I wonder whether these were problems experienced in peak times like school holidays. I...
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4th visit in 2 years, this hotel is so lovely, new feels busy or stressful always spotlessly clean. Unfortunately on this visit we had to change rooms but the hotel staff upgraded us to a beautiful...
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I have now been to tenerife 3 times in the last 3 years, I have stopped at 3 different hotels, the first one was an iberostar (cheap not bad full board) the second was the hard rock hotel (awesome...
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this 'adults only' resort is reasonable, European standard 4 or 5 star, and run as a separate wing from a much larger 'family, package-holiday' style resort. the facilities are OK, and the 'adults...
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We found the staff and the resort 1st class, the Level lounge for RCI members was very welcoming with free light drinks and snacks during the day with an area for socialising with fellow guests. The...
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I visited the sensortori resort Tenerife for the first time and be coming back next year the place was outstanding and couldn’t fault it everything was clean and spotless and food there was to die...
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Well firstly yes the lighting system in the rooms is complicated (not sure what they were thinking with that) but everything else is superb. The kids club is one of the best we've experienced, the...
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Myself, my mother and my 1 year old son stayed here for 1 week. I was delighted when we arrived at the hotel. It is beautiful inside and the room was quite spacious with a large bathroom.
Having...
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I’ve been here 6 times now but this is the first since my little one came along.
The hotel is excellent, the hotel staff are fantastic & very friendly.
The food is of good standard but even with the...
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This was our second visit to this hotel and again we had a great time. The customer service was again excellent. We had a very nice room overlooking the Oasis Pool restaurant. The room was cleaned to...
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Do not waste your money at this hotel. There are far better hotels in Tenerife at far cheaper prices. It purports to be deluxe but anyone who is well travelled would know otherwise. All inclusive...
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Beautiful hotel, great for relaxing. Staff were so friendly and helpful, would definitely recommend staying at the Red level if you want extra peace and luxury! The only thing I would fault is the...
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This was absolutely marvelous stay at nicey hotel! This was managed absolutely perfect and I have to praise the GM for putting together such great experiencing.
The restaurants were fantastic and...
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This is the 8th or 9th time at this hotel so that speaks for itself. The Melia Group Hotels always serves up the right holiday. We use two Melia hotels each year. In Spring the Gran Melia in Palacio...
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I want to start by saying, that I have no idea why people have a negative opinion of this hotel, the grounds, the staff, the food, the rooms, the SMELL, the drinks, the atmosphere - its all...
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Another great stay at this hotel. Our fourth visit and it gets better every time. Would thoroughly recommend a holiday here. The rooms and beds are extremely comfortable. Lots of choice available in...
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Just returned from a perfect stay, This hotel has every thing that you would require to make it a perfect stay, 4 choices of restaurants as standard, 3 pools one which is salt water, I am told this...
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The decor of the hotel was fantastic. The staff were all very friendly and helpful.
The food was very varied and always something there that we liked. The chefs cooked while you waited fish, pasta...
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Stayed for 1 week in April and really loved the place. Sensational infinity pool overlooking the sea, but plenty other pools if you find it a tad cold! Our room was on the 2nd floor - nice and...
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Just returned from a wonderful short 5 night stay at the Gran Meliá hotel
Jump in a taxi 50 euros and your there
Could not fault anything
Staff
Food
Drinks
Rooms
Pools
All five star , we will...
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We hadn't been to the hotel for 4 years & had forgotten how amazing it is.From the moment we arrived and checked in the staff are attentive,the food is of the highest quality,the pool area...
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One of the most gratifying experiences as a traveller is (rarely) finding a hotel that simply lives up to its promise.
The welcome, the environment, the subtle but wonderful and friendly service and...
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We started of poorly at the airport the bus was late and the bus driver when he arrived did not seem to know our hotel and it took a small bit of arguing until he see the errors of his ways .We have...
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Having stayed many times before, we were keen to see if there were improvements from the previous visit. The food was Ok at the place by the pool for lunch and we didn’t try the other restaurants due...
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We stayed at the Gran Melia Resort this April and had booked through TUI as we thought this was a Sensatori resort . When we arrived at the hotel we thought that we were at the wrong place to start...
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Worst place I have ever stayed, everything is extra we paid a fortune for what we thought would be a good holiday with out family, however getting here it looks great, but then we quickly learned...
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The Hotel was beautiful and level of service we received was exceptional. However we did request a pool view if it was available but this request did not happen. Some people complain about the food...
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Booked a 5 star plus with Tui as a golden wedding celebration so I emailed the hotel in advance requesting a nice room with some sun on the balcony if possible on a higher floor.On arrival at the...
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Myself, husband and 2 sons age 17 and 25 have just returned from a 10 day stay at this resort. We went all inclusive.
All your food is included, the wines are all lovely, cava and spirits. I’m sure...
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My husband, my one year old son and I travelled to the Gran Melia Palacio de Isora Resort & Spa booked via TUI last July. We had such a fantastic time on our one week holiday that we are returning...
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We had an amazing 1 week holiday at Gran Melia Palacio de Isora booked through TUI Sensatori. We stayed in a Deluxe room that had a balcony and a view over the gardens. The room had a very large size...
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Returned having stayed 2 ago and returned for various reasons:
Excellent spacious hotel
Good food
Adult only areas
Entertainment
The hotel is beautiful and the adult only areas brilliant. Lots of...
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I stayed here with my husband for 2 weeks from the 6th March.
As others have rarely mentioned it I will start with the activities programme. There are around 12 sporting and wellness activities you...
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Booked to stay here for 3 nights after our cruise with our 13 year old son. First impressions were good but did not take long for the disappointment to start.
Tried booking the a la carte restaurants...
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Although the location is a little remote - you cannot beat this hotel for cleanliness, amenities and most of all the friendliness of the staff - the food was excellent although you do have to book to...
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Stayed here for a week in late March. Weather was sunny for 5 days with a couple of overcast days. Shout out to Ana and Markos who were helpful.
Tips for guests: Book directly with Melia to get...
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Stunning 5* hotel with beautiful views of Teide, Los Gigantes and La Gomera
The staff were fantastic in all departments, we had lost our keys for the suitcases on arrival and they sent someone to...
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This was the best holiday ever. We had read the mixed reviews before we arrived so weren’t sure what to expect. Everything was amazing!! All the staff were friendly and courteous. Our bedroom was...
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I’ve just been to this hotel and had a gorgeous relaxing holiday, I couldn’t fault it, it was gorgeous pools, fantastic service, Italian restaurant was gorgeous and helpful friendly people who were...
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We have just come back from seven days at this fantastic hotel.
Food
The food was exceptional for such a big hotel was always varied and hot. If you are in the buffet there was a different theme...
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Full review to be posted on Friday once I land but I would advise not to book this hotel. Here are a few issues we have had over the last two weeks.
Rooms -Shocking and dated, multiple issues and...
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Second time here and I have to say I'm liking it even more as time goes on. One thing that helped make a difference was when our TUI rep, Happiness, was able to get us onto a taxi to the hotel as...
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This was a real find. Great location, about 40 mins from the airport. Quiet, which is exactly what we were after, but you can walk up to the busier Los Gigantes along the coastline.
There is...
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A beautiful hotel in a fantastic setting with matching facilities the pools are exceptional especially the infinity pool certainly the best we've ever seen.
The grounds are laid out well and very...
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Having just come back from a six night stay at the Gran Melia, I feel compelled to write a review, as my girlfriend and I had the most amazing stay. This place is simply a MUST VISIT.
We arrived in...
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Spent one week at Gran Melia. Chose it mostly because I'm pregnant and we wanted a zika free, comfortable stay without having to venture out.
It's a big resort but never feels crowded. Adult areas...
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Beautiful hotel. We stayed in red level part with separate side entrance. This part of the resort is for adults only. With own pool and Bali beds that you can book for around 100 Euro a day- that...
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As a long standing, loyal Melia customer i know that its just as important to say when things go well as when they don't. Every part of my stay was amazing. From the front desk, to the guy that runs...
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Stayed here Feb 2018. We stayed here when it was Gran Melia and then again when it changed to Tui 6 years ago. We were very disappointed this visit. The Hotel ambience is still excellent but the food...
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Travelling with a toddler is not easy, but this hotel enabled us to have a wonderful holiday with our son but also felt that we didn't compromise on luxury and quality.
The family facilities are...
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This is not my first review of this hotel but I can’t help effuse about it. This is my “happy place” - any time I need a quick boost I look to see if there are any last minute deals available. It...
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The amenities are lovely! The service incredible. We arrived later than expected- 4 AM and there was someone there to great us. The airlines lost our bags and they tried to help us. This hotel is...
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Everything about this hotel is beautiful - the decor, the views etc. The pools are amazing, one massive one, an adults only and a kids one. The restaurants are all so nice, especially the Italian...
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Once again our stay at Melia was perfect - perfect weather and even though we had a problem initially with our room it was resolved very quickly. Next year we will be a party of 17 and we know Melia...
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This was a fantastic hotel perfect for a relaxing holiday with everything you could want on hand. We had the inclusive food offer which itself included house beer and wine during meals. (There was...
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Nice hotel but to to it’s open design can be very windy. In fact Italian restaurant had to be moved to a conference room twice during our week. Restaurants very good but buffet only average. Food in...
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Absolutely loved this hotel - stayed ‘Red Level’ (adults only) - which was quite expensive - but for me, definitely worth it!!
Room was spacious and immaculate - large, comfortable bed, large...
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After visiting 4 other Sensatori resorts through TUI, there is nothing Sensatori or special about this hotel.
Yes it has a nice lobby and location but I don’t think overall it had a wow factor...
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This is a gorgeous beachfront property , which is why I give it 2 stars. The rest deserves negative 2 stars. Read on for the good, bad, UGLY
UGLY: we were a huge group who had booked about 30-40...
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We booked this as a four day trip last month in the Adults only part of the hotel and the only fault I can find is the two days rain we had, the service at the hotel was second to none, the setting...
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Just back from a week at this hotel via TUI. The rooms and grounds are very good. The reception and cleaning staff are very friendly. The location is stunning with a sensational coast walkway...
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Second day at the hotel, I have a few suggestions for future punters.
1. Get a private transfer from the airport to avoid a scramble at the hotel check in.
2. Be careful of booking a garden room...
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Our family booked a week of winter sun at the Sensatori hotel in Tenerife.
We had a great time but a few niggles crept in.
The Hotel is not cheap as you would expect for one with a five star rating...
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A big and luxurious hotel with very friensly staff. Great and cosy rooms, lot of different pool ares and a huge infinity pool. Close to the ocean. Lot of evening shows both inside and outside. The...
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Visited five years ago and in my opinion this hotel has gone downhill, we arrived just after 2 pm on a full board basis our room was not ready we went for lunch we waited 30 min to be offered a...
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A 5* holiday in 5* hotel Thankyou to all at Sensatori! We will be back! Location,food,room,staff,facilities ,all of the highest standard.Stayed a week but longer next time!We enjoyed the whole...
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We thoroughly enjoyed our holiday and it is one of the best in Tenerife. Hotel staff are very helpful and polite. We were with 2 toddlers and staff went overboard to help us . Food was very good and...
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Stayed in the Gran Melia for 7nights full board, the staff are all very helpful and friendly. They really make the effort with children too. However we didn't particularly feel this hotel was as...
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We have just returned from a week at Gran Melia booked through Thomson which was branded as Sensatori. We booked about 9 months ago and I have been concerned that we had made a big mistake after...
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Very impressive as soon as we arrived. Great sea view rooms shower excellent. Relaxing atmosphere. pool area very clean and staff at pool bars always obliging. Branded drinks available. Restaurants...
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A lovely hotel in a beautiful location. No complaints whatsoever except that the food in the Pangea would have been better if a little hotter. But satisfying nevertheless . Grounds were beautifully...
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Just come back from staying for 4 nights in this hotel complex and I have to agree with some of the other comments about the food and the dark rooms. The food is barely warm, and I like my food to be...
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This is a lovely hotel if you want the best then this is the place for you
As soon as you walk in the door you know you have arrived the staff are so friendly.
The selection of food available is...
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We have just returned back from an excellent week . Had many visits to Tenerife but never stayed in this resort. Got a taxi to the hotel as did not want to travel on the transfer coach. The porter...
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This is our second time here. Could pass for a 6star hotel. Immaculate ,
and all staff very helpful.
We ate at all the restaurants the A la carte ones were amazing! 30% off your bill if your already...
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We have just arrived back from 5 nights at this hotel. Main reason for going was winter sun and a chill. We have fortunately been to many 5 star hotels both for business and pleasure and this...
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We went with Thomson and was there for NYE. I have to say probably one of the best NYE i have ever had. The entertainment was fantastic, there was no expense spared. Facilities were all good, room...
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Hi I'm sitting on my sun lounger as we speak. With a 5 year old who's been told she's not allowed in kids club because we came with thomson. And to make matters worse there's no kids club for...
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This hotel has a lot going for it. Great facilities. The public areas are really nice. The sports facilities are super good and mostly free. Food on the full board is mostly pretty good, but nothing...
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We are leaving this beautiful hotel today unfortunately, it definitively has the wow factor. Rooms are lovely but the lighting is terrible especially as we have no sun on the balcony. We booked with...
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Very nice hotel and surrounding areas. There’s a nice beach walk connected to the hotel. Very large pool area, some pools are heated and some are direct from the ocean.
Some of the rooms have a...
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We have just returned home from five unforgettable days at this stunning hotel. This was our first holiday as a family of four (2 year old boy and 8 month old girl) and it went better than we could...
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The Red Level Adult only part of this hotel is amazing, from the very first contact with reception , nothing is too much trouble for the staff, this was our second visit, it was busier than last year...
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This is one of my favourite Hotels, so much so that this was our 4th stay in 4 years. The rooms are great, the food is good and the service is excellent. I have to mention Andres personally in Club...
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Our stay in January was once again great . The staff and facilities are wonderful . Our only criticism was that room 5059 balcony and part sea view gets no sunshine either morning or evening , so no...
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This is a terrific hotel. Quality atmosphere and amenities. Passionate, respectful staff. Excellent food in terms of quality and variety. A wonderful sports programme. You needn’t leave the property...
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Another great time at Palacio de Isora.
As always, the staff are the best I've ever encountered at any hotel worldwide.
Everything was perfect, although as has been posted by others, the temperature...
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Impeccable service and very friendly staff.
We were treating ourselves to a little luxury, and we certainly experienced that. The staff were wonderful and the facilities excellent.
The infinity...
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This was the second time we have visited. The hotel and service was excellent. The food wasn't as good as last year but we eat out most nights as there are 3 really good places in walking distance...
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As many people have said it's slightly confusing that this is called Sensatori but is actually the Gran Melia. Having read the reviews we were sorely tempted to book Red Level but the Sensatori deal...
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Me and my husband are here currently for a baby moon. The hotel grounds are big and lovely and visually very pretty.
The rooms however are dark and not very welcoming. The facilities are not what...
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I was so confused with the mixed reviews on this hotel that I was a little worried I had made a mistake... Let me start by saying that we went all inclusive so my review is based on our experience of...
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This was our second holiday to the Gran Melia Hotel within the year and a few things had changed although some of my review is the same as last years.
We booked through Thompson holidays again this...
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Brilliant service provided particulary when taking the Red Level offering. A TUI booking but once there, the service provided by the staff in this "hotel within a hotel" made our winter break...
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We stayed in this hotel for over 10 days and the premise and the facilities are great, but quality of food and service of the restaurants at the hotel is below all standards. None of the restaurants...
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Palacio is simply superb. We have been there several times and it is unfailingly delivers what we want - peace, quiet and a bit of luxury. We had our choice of room (thanks Alexis!) with a view over...
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First of all I want to thank the incredibly hard working staff , always happy , polite and nothing to much trouble.
The strong management with the ability to keep a very large workforce motivated and...
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We booked with TUI and flew from Bournemouth.We had not been to Tenerife before and stayed just one week to try it.The coach to the hotel only takes about 35 minutes,the hotel reception was...
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second visit stayed 5 years ago. it still very good but last stay only 60 rooms in red level now 120 so things are not the same. so a lot more people to look after very busy around the pool. But...
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The Meli group have clearly invested a lot of time, money and thought in designing the hotel and its amenities. All of the areas are spacious and thoughtfully located. They have one of the largest...
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Generally fine stay of two weeks. Impressive pools. Very noisy throughout, clients were mainly families with babies and old couples. Not adequate for young or middle age persons without kids...
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Visited twice now to this family favourite hotel and can say it’s always a place too look forward to visiting to switch off and recharge the batteries.
The views and back drop of the hotel is...
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Just returned from a fortnight at the Sensatori Tenerife
Have stayed several times before, the last visit being in 2015. Frankly standards have slipped considerably since then. The rooms are now...
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We woke to our bedside table covered in ants including our glasses of night time drinking water, When reported nothing happened, Young waitress cut finger on opening our bottle of wine and left blood...
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This truly the best experience that my wife and I have had in a hotel complex such as Gran Melia Palacio de Isora. The half board package was perfect for us and we appreciated the snacks during the...
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I’m not sure what other travellers
Are on about, this hotel is amazing, spotless , food is amazing, lots of choice, yes different restaurants you have to book in but dependant what board you have...
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Having read reviews of this hotel we booked through TUI as it offered a local airport departure and 5*+ package at this hotel. It is important to realise that there are at least five levels of...
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Stayed at this hotel 5th-12th Jan with my husband, we arrived believing we had paid extra with TUI to be able to have everything on All inclusive. Up on arrival we were told 4 resteraunts were not...
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Only day 2 however already disappointing and definitely don’t believe this is a 5*.
Staff are a mixture of ok and friendly. Adult only pool has no bar and is full of algae.
Family pool has a small...
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Just returned from a week at this resort booked through Tui. First time using Sensatori and my view of the brand has drastically changed for the worse and we won’t be using again! The pick up from...
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After being extremely disappointed in our initial room (garden room with Bali bed overlooking car park with no sunlight and not private), we were given a 5th floor room that was a distinct...
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I was very pleased with our stay in this hotel! Stuff was very helpful(special thanks to the Finnish speaking lady in Red level desk) and hotel areais amazing. We also enjoyed a lot all those sport...
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On arrival first impressions were and remain that this hotel has a large capacity,it is modern, well manicured and friendly.it has extensive grounds with sufficient space for all.
The rooms are well...
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Arrived 5 days ago. Been I'll for 3 days and now benefiting from poor room service & extremely poor attitude from Tui Sensatori who come across with as much sincerity as a North Korean Dictator. I...
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Beautiful hotel have stayed twice before
deluxe room was lovely plenty toiletries and replaced every da
Beautiful infinity pool but to cold to go in
Great bar service around the adult pool
Food in...
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We had twice stayed previously at the Red Level but this time their standards fell far below our expectations and we probably won't return. For the money charged , especially during the Xmas and New...
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The hotel wasn’t as nice as we expected and is not worthy of 5 stars in our opinion. Upon arrival guests who had booked red level were given a Glass of champagne/proesecco, whilst we given nothing. A...
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Lovely hotel overall. Clarinet oroducts in room. Spa amazing.
Pools beautiful with peaceful areas to sunbathe. Just found it lacked atmosphere as so big and felt cold in some restaurants. Food was...
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We've just returned from a week in the sun over Christmas at the Gran Melia Palacio de Isora Resort. Overall the resort is outstanding - it is beautifully and cleverly designed, the service is...
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Where do I start save to say that this is the first time I have ever felt strongly enough to write a negative review. Having sent potential conference clients here in the past I was looking forward...
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As independent travelers we found this hotel ostentatious, pretentious and the food awful. It was naff in our opinion. Style over substance by the bucket load. I'm sure for some six days by the same...
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Our second Christmas visit and just as enjoyable as first.
It was my husbands 70th birthday and our wedding anniversary, and we were given a bottle of fizz on arrival, which was a nice touch.
We...
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Incredible good and friendly service, the staff - everyone - was the best ever experienced. The whole area was great, well maintained with wonderfull veiws and facilities. The red lever restaurants...
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What a fantastic hotel and experience. Staff could not do enough for u. We stayed in a room with a partial sea view and it was lovely, blackout curtains which were great. Bed was very comfortable and...
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Having just returned back from Palacio de Isora , we have been left bitterly disappointed.
The resort itself is outstanding with no expenses spared, however despite being a 5 star resort...
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We loved breakfast and dinner at bangea buffet, sport activities, lightfull room and lovely surrounding. It was also very nice to see how many things were designed for children. Great family-friendly...
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Red level accomodation and service is first class. Excellent in-room amenities and spa. Unfortunately restaurants are significantly over-priced. It is fine for hotels to charge double what you pay...
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The rooms are spacy, the reception warm, the staff extraordinary, the food not always five star. We stayed for three weeks half board in November and December and back home we felt relaxed like...
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My partner and I stayed at the Gran Melisa Palacio for a few days full board in the middle of December and it was the best hotel I have ever stayed at.
When we usually go away, we normally book our...
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It's a Beautiful place specially if you consider quality/price ...
The people at the reception were kind, professional and english speakers.
The staff serving food were half half either very sweet...
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Not a proper all inclusive too many levels make it very annoying in what should be a relaxing holiday Red Level, Gold Level, Silver Level, Full Board etc etc check your booking and the small print so...
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We chose this hotel as a package with BA business class travel. We were not disappointed. The staff are excellent and accommodation is first class. We could be critical on a few minor details such as...
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First impressions of hotel were good. Beautiful setting, pools and architecture. Deluxe room, but very poor lighting, could not see to apply my make up. Asked for extra light and was given a spot...
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I’ve been to a lot of sensatori hotels far and wide with TUI and this is the worst experience I have ever had. This hotel is very poor. Grounds are lovely, but that is it. Rooms are very dark and...
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This is a 4 star hotel at absolute best.. The rooms are a little scruffy and very very dark.
The food is ok and if your lucky enough to be able to book one of the A la carte restaurants? then the...
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My husband and I stayed here for a week in mid November. We were given a deluxe ground floor room with a Bali bed in the garden, I can say that this was the best room we have ever had on a holiday...
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We have stayed at Palacio 5 or more times and this was probably our best stay. We got a huge room upgrade to a master suite with a beautiful sea view. The staff are all very friendly and many of...
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OK, so .... we have just returned from a weeks visit to this hotel on a full board + package with TUI. First impressions were good but as the week went on you will notice that it probably does not...
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This is our favourite hotel in Spain. From the moment you arrive, you feel completely pampered. We stayed at the Red Level, which sets the bar when it comes to customer satisfaction. Valet parking...
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The overall feel and experience of this Melia hotel is very inviting and worth paying the extra to stay here. From arrival to departure staff are willing to look after guests offering great service...
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We are correctly here enjoying the facilities. The hotel is really nice well maintained gardens and facilities. There are 3 pools. Adults only , red area only available to customers paying the extra...
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I’ve reviewed the hotel in the past and we are currently staying here - it is our seventh visit so we do like it and will definitely be back.
This review is exclusively for the Club Ocean...
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if by chance you are reading this review, then let me advise you that if you book this hotel you won`t be disappointed - the quiet location and the hotel itself, along with its staff and management...
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4th time at this hotel, first time I experienced red level.
In two words ; relaxed opulence!
Great service from the minute we checked in with our own check in zone and drinks. Transferred to the...
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went here for a winter break late Nov. We got a Bali bed room but the first one we got had a strong smell of dampness and was constantly in the shade, no sun on point in getting a Bali bed! Second...
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We’ve just returned from our 4th stay at Gran Melia Palacio de Isora. It never fails to impress with the staff courtesy and ambiance and making you feel a bit special.
We stayed for 6 nights...
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We returned from this hotel two weeks ago and after reading some of the reviews below felt I had to agree with most of the negative ones. In august 2017, my family and I stayed in the sensatori...
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Just returned from 5 days in this lovely hotel.
The rooms are beautiful - we had an issue our first night with noise and we were moved no problem the next day. Beds massive, rooms well thought...
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I was very impressed by this hotel. it is absolutely enormous and has a lovely decor and a beautiful ambience.Everything in this hotel has a touch of class and the entertainment was exceptional. We...
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Just south of Gigantes. Spoilt for choice for restaurants and swimming pools - and activities. Kids' club and nursery are all very well supervised with plenty to keep little ones happy and safe. Also...
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So so disappointed with check in staff . After many return stays in this hotel , they still ignore requests ..,,, It would appear this Melia hotel thinks it has its name made and can relax and not...
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We returned for a further visit to the Grán Meliá de Isora in Tenerife. The welcome from the staff was lovely, like seeing old friends again. They are always smiling and all very efficient. The Red...
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We were on a conference during the month of November and had pleasant mild weather. The hotel staff are very professional from the moment you walk in until you check out. I had a one bedroom master...
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I recently stayed at this amazing hotel for a week with my wife. We booked this hotel mainly as it was branded a Thomson Sensatori hotel and the pictures we saw online of the rooms and the hotel...
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Visited this hotel as a couple November 2017 after visiting two other Sensatori hotels. Travel time from the airport is around half an hour.First impressions were good beautiful crystal chandeliers...
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I was a last minute 'fill in' when my sister and partner broke up.
Although I found some staff/guest made presumptions we were a couple- I really wasn't bothered and corrected the staff or...
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Absolutely disgusted with the treatment received at this resort! Our worn clothes were left in a plastic bag and were taken from our room by the hotel cleaner. They were never returned and we were...
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This was our second visit to this Gran Melia. We are Melia members so booked directly through them, we got a private transfer to the hotel which took about half an hour, it was so good to be back...
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Just enjoyed 10 nights at Gran Melia and will be returning in 2018.
Superb approach to customer service by all staff but especially Marie and Ana the “greeters” in the popular restaurants who never...
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We took our 7 month old on her first holiday to the Gran Melia and whilst everything seemed ideal on the website there were unfortunately a few let downs once we were there.
Firstly, this hotel is...
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Enjoyed our first stay in March 2017, returned in November 2017. Just an amazing place to stay. You can go all day without seeing any other person. Hotel first class, food just mind blowing for...
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We are only our second day into our honeymoon and what a mistake we made by choosing to come here!! We chose the sensatori Tenerife because we have stayed in sensatori sharm which was absolutely...
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This is our 12th visit to this fabulous hotel; we love so much about it; the style, the location, the amenities and we are always proud to call it our home from home.
However, this time we have...
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Not sure what this hotel wants to be. It definitely has the look of a 5 star on the surface. Magnificent building and grounds and lovely looking rooms. But it’s what goes on inside the building that...
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Would just like to say this is the most beautiful place me and my wife have been to! 5 star service, facilities and food! We came here for a week for our honeymoon and couldn't have wished for...
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This hotel is beautiful. The square in the middle is enchanting (especially to eat your breakfast there😉). And the buffet & Italian resturaunts are Amazing!
The rooms are nice and clean, and the...
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Grán Melia is a lovely hotel and the setting idyllic but what makes Red Level is the staff . The staff are the best I have ever encountered . From the housekeeping staff to Neville and his pool staff...
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We have been here two days now and we have come to the conclusion that as wrist band guests we are a bit of a nuisance. We booked and paid for the all inclusive package - which we thought would give...
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We stayed in this hotel 2 years ago with our family and had a great holiday...this time was a different experience..We decided to do the full board option, the food was bland, the service in the...
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What a dreadful visit this is my third visit the first two were idyllic so disappointed with the service and the way I was sent from one to another today so unhappy would like to go home now but only...
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Have just returned from 4 days at the Gran Melia resort in Western Tenerife. We did not have to leave the resort as there was so much to do. Swimming in the magnificent infinity pool, aqua yoga...
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This Hotel is stunning from the minute you pull up to the front Reception.
The staff and management cannot be more helpful. The Garden Rooms are beautiful and the infinity pool is stunning.
We have...
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Poor food, poor service, poor all round. Nearly booked a suite thankfully I didn’t . The red level is a joke. Breakfast service terrible and very busy. It’s simply to big with too many guest even in...
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First impression was wow but peel back a layer or two and you see some easy fix problems caused by lack of attention to detail.
Room was nice .but sunken wall lights loose and very confusing and...
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After 2 years we returned for 5 days to Gran Melia Palacio di Isora - and what a disasterous experience. We were given rooms first facing the baby pool and after politely asking to change rooms we...
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I booked our stay for Gran Melia Palacio de Isora online and when I tried to pay the web crashed. I had to phone to complete the reservation, which was probably a bad sign. We specified that we were...
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We had a fantastic holiday at Gran Melia Palacio de Isora Sensatori. I can't think of anything derogatory to say about the hotel. The staff were all lovely and accommodating, the food delicious, the...
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We have stayed at Sensortori before so we knew what to expect......but Gran Melia was the best by far! The hotel was a perfect choice for all the family.....3 generations! The quality of the...
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We've had such a result, as originally booked into another hotel. The Gran Melia is superb.
Our rooms are large, with sea views & overlooking the infinity pool.which is the largest in...
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Stayed with my wife in Red Level for a week in Oct 2017. We booked a garden level room with extra large terrace and spa bath. Well worth the supplement. From the moment of our arrival at Red Level...
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The hotel lived up to everything we had hoped, and the Red Level service was exceptional. The holiday was just about faultless, and we returned home totally refreshed. All of the staff were the most...
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Holiday review notes
Director of security, he is everywhere, think health and safety obsessed. Very reassuring in a hotel and very overt
Lifeguards, professional always ready to act and do when...
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It was our third visit in 5 years and we felt it was a hotel in decline. Our room 3019 was dirty on arrival and needed it cleaning, bath was broken with panel coming off twice exposing sharp edges...
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This was our third and best visit to date, already looking forward to our next. We were pampered at the Red Level from arrival, thoroughly enjoying all the 5* facilities. Our 8 day stay was made so...
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would be nice if we could be sure we get the room we request every time but other wise the hotel is magnificent. Sometimes the selection of food is a bit limited and would be nice if menu...
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So I’m still staying at the hotel and I was really struggling to find fault with it. I was already making enquiries about next year. The facilities, particularly for children and teens are...
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The food and the environment were excellent just as we expected, but more importantly, when we had a health problem with my pregnant wife, the hotel staff did everything they could to help us and I...
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Large hotel which in itself is lovely. So far to walk back to our room with a pushchair.
Breakfast is a nightmare too busy, no plates, cups and no hot water for tea.
I think you need to be red level...
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This was a return visit and we were not disappointed. Last year we booked direct and this year via Thomson - there s no difference apart from the shampoo etc. in the rooms however if you ask for...
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Although a lovely hotel and great architecture and design, the hotel is let down by its restaurants and especially the buffet restaurant (food was often cold). There are also 2 levels of guests which...
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I booked this directly with the hotel as a Melia customer. Reading the other reviews I think this made a difference. I had a great time.
It is a large resort hotel and runs accordingly so would not...
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This was our second experience here.
Once again it met all of our expectations and would have no hesitation to come back again when the English summer has finished.
If I had to make one small...
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We have stayed at the Red Level previously which was very good and mainly the reason we returned with our 10 week old baby.
The service in the hotel is still very good but nowhere near the Red Level...
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Lovely hotel with great amenities. Great kids club and lovely pools for families and adults only to keep everyone happy. Rooms are lovely, food was great and service in most restaurants were great...
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Great staff, great pools, very good rooms, food overpriced for the quality, all water with meals chargeable at €5 for a bottle !!!
True to say that the food was not 5 star, eat at the Red Level...
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We stayed at this hotel mid September and were worried that the weather may have cooled as we were in search of the sun we were not disappointed the temperature at that time ranged between 28-35...
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Architecturally the hotel is amazing and the facilities are great, but don't expect there to be anything outside of the hotel, there's isn't!
Room: couldn't fault it really! Clean, very spacious...
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This hotel / resort offers something for everyone. Old, young, couples and families. The surroundings are excellent and the staff always friendly, helpfull and happy to help. The decor and facilities...
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This was our second visit to the Gran Melia with Thomson. This visit was slightly more exciting as it was our honeymoon.
We had a private transfer from the airport which I highly recommend, 30...
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We arrived for a family holiday in 3 Master Suites with great expectations which as far as the resort goes were fulfilled. The environment is palatial and grandly designed with massive use of...
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To start with the positive: the hotel offers a lot! From all the sports facilities to the different restaurants, the kids clubs, music... etc. We travelled with 2 kids (4 and 14), the Nanny and two...
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The service was outstanding. That's the saving grace, honestly. Breakfast wasn't so great and the toilets need better design and cleaning. But the service was what made me happy overall. They were...
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Stayed for a week in July with my husband. Wonderful stunning hotel, our room was on the third floor overlooking the huge ponds. Lovely balcony with stunning views. Room was amazing very large comfy...
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I recently stayed at the hotel from Friday to Monday in the red level. What a beautiful hotel. Beautiful water displays. room was nice. Partial sea view n mountains. Clarins products in bathroom...
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Just returned from a week at the Gran Melia Palacio booked through Thomson, full board plus (which includes drinks with meals). I can honestly say the hotel was visually stunning, food consistently...
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We love this hotel (Red Level). Its all of you that work there and I mean all of you that make it perfect for us, you are what makes this a fabulous place to be. Vero xxx. Not all hotels will suit...
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Hotel - On arrival I was so impressed with the hotel it just looked amazing and the reception area smells lovely. However I was a little disappointed that we weren't offered a welcome drink. This...
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Having just returned from our 4th visit to this hotel i am disappointed that the standards have gone a bit down and wear and tear is starting to take its toll.
On arrival in the lobby i noticed the...
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Had booked a family holiday at Bahia Princess but due to work at hotel next to was given option of this hotel as an alternative by Thompson ( TUI ) due to disruptions.
Def got better of the deal. A...
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Must have visited 6 or 8 times. Sometimes for a week others just for a weekend. The staff always remember me and the service has never once let me down!
The Villas can be expensive but really are...
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Gorgeous facilities with many small things to be fixed.
Pools are great. My kid could spend hours playing with the water.
The breakfast at peak times was chaos. Get up early and it will be much...
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Third visit and standards remain high. Impressed every time. Everything fabulous (particularly the food). Ocean Grille for lunch everyday never disappointed and wine flowed. Only thing was that...
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What can I say about this beautiful resort We came here because the hotel we had originally booked had building works going on nearby The resort is massive that is what catches your eye when you...
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This was my fourth stay at the hotel, this time with family. The hotel went out of their way to make us feel welcome, offered us a free upgrade which made our stay immensely comfortable and...
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This was our fourth visit to the hotel (3rd to the Red Level) across 3 years and it is interesting to track the changes.
The hotel is much busier (granted Sept is a busy month) and whilst it is...
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Excellent hotel & service specially the team at pool concierge, definitely worth the price specially when compared to other 5 star hotels in Tenerife, got an upgrade to a suite so that was a great...
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We stayed for 11 nights in room 5020. From the 8/9/17. On arrival the 1st impression took my breath away it is stunning and beautiful. I had read many reviews and was worried about staying there. We...
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This hotel is beautiful when you first look. The surrounding area is not very nice. The staff ( except for the manager in the fine dining) are without exception excellent. The pool is the largest in...
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Stayed here for Xmas with my fiancé.. was a bit worried as the reviews weren't all great but we were so happy with the hotel. We went half board & then bought the drinks package. Buy this it's so...
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This is the perfect resort when you need some pampering and a vacation in slow motion, ideally with a big group/family -- and you don't require a lot of peace and quiet, or privacy. The resort is a...
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We recently stayed for just 1 week we booked a standard room which was spacious well maintained clean and quite luxurious it had a large bathroom and good size balcony . The hotel it's self and...
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DO NOT BOOK MAIN HOTEL!
So I'm posting reviews in both this hotel trip advisor and on the red level TripAdvisor. This rating reflects the main hotel. Please read to avoid disappointment!
Be aware...
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Dear All
I would never normally do this, but after spending 6k on a weeks family holiday. I felt it right to write a brief review (bearing in mind I am still currently on holiday at the hotel)
It...
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Went with my friend for a short holiday and everything was perfect, there is enough in the hotel that there's no need to leave, a few bars, shops including Pandora and even a small nightclub. The...
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This hotel is by far the most amazing hotel that I've stayed in. The view over the infinity pool when sun bathing provides the most idyllic setting to relax and take away all the stresses of life...
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Family of four (2kids - 5yrs & 6 mths).
Great trip, food amazing, location excellent, rooms clean, good evening entertainment, staff friendly- what's not to like! Other than the fact my case went...
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My husband an I had a really lovely week here. Everything was too a high standard at the hotel. Room was great, massive bed and bath!The restaurant choices didn't get boring and the service was...
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My partner and I stayed here for a week at the end of August. We booked direct, had a red level room with the half board luxury package and spent pretty much all our time in the exclusive part of the...
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Overall experience was very good. Nice weather, romantic rooms with a touch of tehnology. Large terrace with nice views. excellent services, pool experience very cozy, entertainment realy...
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We came here as a family of 4 for 2 weeks in August and had very similar complaints to other reviews. We booked via Thomson as a Sensatori so beware as they give Thomson guests sub-standard rooms to...
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This is 6th time here and will probably return next year. Lovely staff. Good food. Kids entertainment great for the kids and ok for the adults. Range of sports and classes brilliant. Noticed some...
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We stayed here for 2 weeks in July 2017 as All Inclusive with premium drinks package. The room was beautiful, spacious with a fabulous bathroom, huge bath and a rainfall shower. Our view was not very...
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4th time back in here this hotel and once again a fantastic holiday.
Staff very friendly and an extra mention for Guaci and Jonah in the Pangea restaurant who were absolutely outstanding.
Recommend...
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This is my honest review - We were silver package full board plus with drinks package - you wear a silver band for the week.
This was a 1st for us as a package holiday - We holiday several times a...
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We travelled to this hotel on Sunday 6th August for one week flying from Newcastle with Thompson under the Sensatori brand.
Check in was smooth and quick with an offer of an upgrade at a cost. I say...
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Excellent hotel but next time I'll go during a quieter period. The hotel and grounds are enormous and were very busy. I was expecting it to be busy as we went during peak holiday season but I wasn't...
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Very disappointed that I couldn't give this place 5 stars. I so wanted to! The hotel and grounds and beautiful and the rooms are good but that's where it stops. The food we found was very average...
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Fantastic stay in November for 2 nights! We choose the Gran Melia to conclude our trip to Tenerife. Fantastic staff overall. Best breakfast I ever seen in my life! Fantastic pool and room. The resort...
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We've visited October 15 as a family of 4 and Dec 16 as a family of 5 with a 4, 2 and newborn.
Love this hotel it's great for kids has the added touch of luxury with amazing pools, food and...
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This was our second visit to Sensatori Tenerife with Thomson. (We previously visited in 2014 and returned due to general family consensus.)
The hotel is around 30 minutes or so from the airport and...
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I truly love this hotel. 3 holidays in the past 18 months and every stay was perfect. The hotel is immaculate and comfortable. The staff are friendly, approachable and always happy to help.
They make...
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Being here for 3 days now and it's a place I'd probably come back to - It's OK but possibly a little over rated as an all inclusive. Even having a wrist band you have to sign for everything you get...
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Was so excited was a five star sensatori and was told the family pool was heated.
The room was nice however no one re stocked the mini bar and the pool wasn't heated rang reception they rang Rep she...
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Red level was adequate , thank god did not opt for the cheaper normal level. Staff very nice and friendly but underneath the delivery not matches a 5 star hotel. Quality of restaurants also very...
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My partner, daughter and myself are staying here at the moment and i have to say this place is fantastic. All the staff are amazing and friendly, nothing is too much trouble for them. The food is...
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I came home yesterday from staying at this hotel. I couldn't wait to leave as I was so fed up of other guests turning there noses up because I have a 15 month and a 15 year old with me. It is a...
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We have just enjoyed a wonderful family holiday. Our family ages ranged from 41/2 to 73 and there was something for us all to do. The staff were absolutely brilliant nothing was too much trouble. The...
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Radley have i experienced such a wonderful team of people. Nobody gets 100% right all of the time but you are guaranteed 100% effort to put in right.
Stunning property wonderful people.
Please keep...
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Nice room. Nice hotel. Great Restaurants - notable are the Japanese and Italian. The beach is close by - small but not busy. Would recommend spoiling yourself by hiring the Bali Bed with...
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This is a wonderful hotel, it definitely has the "wow" factor. The grounds and buildings are well maintained and very clean, and infinity pool and views are stunning!
The rooms are really stylish and...
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My wife, my 2 kids and I had a really fantastic moment in this superb hotel.
Lucas and Guilherme from the front desk succeeded in answering all our requests (we were celebrating our 15th wedding...
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This resort is truly stunning! Luxury all around with beautiful views of both the sea and the volcano. The rooms are luxurious and the beds are super comfy. The staff are very welcoming and hard...
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One of the best hotels I've stayed in!
Stunning reception and grounds. Beautiful infinity pool and a choice of excellent restaurants. The staff were attentive and friendly. Definitely one to go back...
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Fantastic central foyer with water show at night. Felt relaxed the minute you walked through the door. Be aware that full board doesn't include drinks. We hired a car for 2 days to see around the...
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Stunning hotel set in a beautiful location. Plenty of restaurant and pool choices to suit all needs. Breathtaking plaza area with excellent evening entertainment. Staff extremely pleasant and...
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I spent a week in July with the family (Wife and 2 kids aged nearly 3 and 1) at Red Level Families Gran Melia resort. We stayed on a full board package (no drinks) and stayed in a one bedroom Overall...
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We just returned from a 10 days stay at this beautiful resort. We booked a superior room with partial sea view. Spacious rooms, furniture a bit dated though. Beautifully landscaped resort with a huge...
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Wow! What a hotel, this place is so grand and beautiful, looking at photos you'd think there is no way it actually looks like that but it really does plus a lot more!
Staff were amazingly friendly...
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We stayed here for 7 nights as a family of four and had a great holiday. The hotel Wows from the moment you arrive and all the staff are first class. We stayed half board and found the food to be of...
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Top class accommodation - and Clarins cosmetics in room too! Good family hotel with great choice of restaurants. Only problem we had in buffet restaurant was the amount of birds that were on and...
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This hotel is a wonderful resort that has all the feel of the big resorts of Mexico or Dominican Republic. Something we were positively surprised to come across in Europe. The rooms are plush and...
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Spent a week there with the children 2,6 and 8. The kids spent most of the day at the pool. Loved every minute. Staff were excellent. Food was good. Plenty of variety, maybe more vegetarian options...
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This is a lovely hotel that just about manages to combine being a couples / adult hotel alongside being a family hotel. This is helped by its design and layout - which is really well thought out...
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We found the hotel generally nice but also tacky and tired in places. Didn't feel like 5 star at all for us and maintenance is very poor at the hotel, latches on doors falling door, weathered seats...
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We spent 9 days in this beautiful hotel, a really great service, high food quality and of course great staff!
The service was overwhelming. In particular, I must say that the hotel really did...
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On the first day of the offical commencement of the British school holidays (22 Jul 17), the Pool Bar prices were increased! Our drinks went up by 30%. This was denied for 2 days, with various...
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I was so disappointed with this hotel. Having stayed at the Sensatori in Ibiza last year I was so willing to pay the prices of this hotel thinking we were in for a wonderful week of utter relaxation...
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What a place, it ticked every box, well all except the wifi, which was intermittent. The Resort, room, restaurants and especially the pool area were all ideal, with the staff doing everything they...
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booked direct with gran melia. used car transfer service from airport that was more expensive than taxi, but there was piece of mind and no hassle at all. public areas are very clean and modern...
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This hotel should be a three star if you are judging by accommodation. The only thing four/five star is the pool areas.
The service is insincere.
The food is terrible - very poor quality.
The...
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Let's be real here... this hotel resort is quite simply beautiful and very well designed for both families and couples with subtle separations. We travelled as a gay male couple with oir 6 year old...
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This hotel offered all we wanted. Adults only, perfect pools, great location, good food, and all the trimmings. We went for the larger terrace, with our own sunbeds, just a few steps away from the...
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We are leaving this hotel in the morning and wish we didn't have to go. This is our second visit, having first come in November 2014, and we'll definitely come back again in the future. We never stay...
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We have just returned from a fabulous fortnight here. Having read some of the reviews on here beforehand I was a bit concerned. Having previously stayed at Sensatori Crete twice and Sensatori Cyprus...
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Excellent facilites, staff were brilliant, polite and what a brilliant relaxing week away. Highly recommended. Can not wait until end of September to go there again. I'm a frequent visitor to the...
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Nice Hotel but the prices for drinks very expensive , the food top class.Entertainment second to none rooms superior but the slow wifi was the only diserpointing thing. Infinity pool was beautiful...
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We purchased half board. Front desk told us upon check in that only beverage not included is alcohol. Later came to find out you even have to pay for water. We're never told about how much more full...
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Went for a quick break via Thompson Sensatori -
Pools - Fantastic hotel - well laid out with a separate pool (with Pirate Ship) for children and Play school and even organised sleepovers. That said...
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We stayed with another couple booked via Thompson holidays who market this hotel as the Sensatori Resort Tenerife in a Deluxe room.
Without question all the staff we interacted with were cheerful...
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The hotel is beautiful, modern, clean and well kept throughout. 5 mins walk from a little town and on the beach front (remember black 'sand' here so no sand castles!).
There are a number of pools...
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Spent a week here with our grown up family over Easter. It was everything we hoped for and more! We couldn't fault anything, staff, facilities, cleanliness and the food! Oh the food! We might as well...
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If you fail to be impressed on first impression of this hotel then I'd be surprised. Pools, restaurants and rooms are as good as you hope. I can't fault this resort so my main tips are.
Do not get...
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Hotel was Amazing, Food, Drinks and Entertainment all Fab. Japanese the best! Room was very spacious for a family of 2 adults and 2 children. Stunning views. Seemed to have an ongoing issue with our...
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Returned recently from this hotel stunning location beautiful hotel but extremely poor service.I have never seeen queues at a buffet when tables are empty.When we asked for a table outside we were...
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Exceptional hotel and staff. Fantastic for small children. Amazing location. Very good entertainment every night. Bali bed experience well worth the extra. Food very good, even for kids. Crèche...
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We visited this hotel for 10 days at the end of May 2017 with our 9 month old son and my parents.
The rooms at the hotel were stunning, spacious with huge beds and even with a travel cot in the room...
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Came for my 50th birthday and was pleased that the hotel put a bottle of bubbly in room. We have visited before so we know the drill as they say, but having not been for 5 years we noticed a few...
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This is an exceptional Hotel and we have now spent 15 holidays there - so, yes we like it! The pools and the activities are also top class. The range of food available is as good as a five star...
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Me & my husband traveled here for a week in June. We booked this hotel as we like a bit of luxury and we weren't disappointed.
Hotel & Grounds
Transfer time from Tenerife South airport is only 30...
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My wife & I visit Tenerife twice yearly and we stayed for the first time at the Gran Melia Palace (TUI Sensatori Resort) from 18-25 June 2017 on an All Inclusive package! From the moment we arrived...
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If you like screaming babies and noisy kids morning, noon and night and during breakfast, lunch and dinner and through the evening entertainment then this is the place for you. This was a real shame...
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This was my fourth time at Red Level. I appreciate the calm, peaceful atmosphere and the staff who are always smiling and helpful. The food is always well prepared and presented. I don't go anywhere...
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This was our second visit to Palacio di Isora - we enjoyed the garden area for Club Melia members and couldn’t complain about the noise levels, being at the far end of the infinity pool. The room was...
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I have been to this hotel 3 times and always rated it as excellent. However, we have recently returned and I shall not be in a hurry to return (if at all). The hotel is stunning - without a shadow...
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Upon arrival at the hotel, my partner and I couldn't believe how stunning the hotel looked. Check in was fast and efficient but we were slightly disappointed that no meal was provided upon arrival...
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Stayed four years ago and the quality of service and food had slightly deteriorated but overall still a lovely stay, Buffet is very busy at breakfast and at certain times in the evening but we always...
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Have never returned to a Hotel before? We have just returned after a fourth holiday. We have stayed in The Red Level area three times and every time our stay got better!! This time we were made to...
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We visited here for a week with our 2 year old.
The suite was amazing with a great bathroom with jacuzzi bath and amazing bed.
Staff were great with our boy and always helpful
Pool areas were...
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Only two personal criticisms:
Firstly there are no central lifts and it takes a while to work it out, there does not seem to be much logic to their positions. I have arthritic knee issues and always...
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Excellent hotel, beautifully situated. Rooms very comfortable and clean, food was of a very high standard.
Staff and services again high standard.
The grounds and swimming pools offered plenty of...
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First the positives, as this was our second visit, the first being two weeks in June 2016. We booked both holidays through Thomson TUI on the full board plus basis. There are things that are 5 star...
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Me and my boyfriend (we are from Essex) stayed at this lovely resort June 2017 for a week. It was absolutely beautiful, we were so lost for words when we arrived. Our room was amazing (deluxe room...
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Also known as Sensatori Tenerife This is a wonderful place to relax. All the staff are very attentive. The hotel is gorgeous and the rooms are luxurious. There are several restaurants and bars to...
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Yet another excellent stay despite not getting the room level and view we had initially asked for via booking. Gained this after two nights thanks to a very helpful staff - understanding and...
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Absolutely loved the hotel and all it had to offer. We were there on honeymoon and it was meant to be a relaxing week with no children. We had a great week and were sad to leave. We absolutely would...
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Hotel looked amazing but the service did not live up to the look of the hotel. Real shame. Had to chase for tea in the morning otherwise knowone offered. Dirty tea cups. Egypt sensetori was a...
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Recently stayed for a week family holiday.
I cannot say enough great things about this hotel. Food is fantastic, rooms & grounds beautiful.
Nothing is too much trouble for the staff.
We had a...
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I have never experienced anything like this hotel. From the moment I arrived until the moment I unfortunately had to leave it is first class pampering all the way. Nothing was too much trouble and...
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Staying in this hotel was a totally relaxing experience. From the moment you walk into the spectacular lobby with views over the fountains you know you are going to be spoiled - even the smell (how...
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Hotel has the Wow factor as you arrive, beautiful pools and gardens , rooms very similar to other Sensatori Hotels , The Restaurants not so good, need a bit of TLC, Main restaurant was a strange...
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We had read good reviews about the Sensatori resort and decided to book a weeks stay - me, my husband and two young kids (ages 2 & 3yrs).
We booked a sea view room on half board basis (we aren't...
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Just returned from a lovely week at the Thomson Sensatori hotel. Great food, all staff very attentive and amazing with kids. Infinity pool is the largest I've ever seen and very picturesque with...
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We stayed at this hotel very recently for two weeks with my brother and his wife and had the most wonderful stay. The first week was calm in the hotel but the second week was half-term week and the...
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Lovely 4 days away with friends, fab hotel, couldn't fault it! Food was superb, staff very friendly and everywhere spotless. Rooms very clean and comfortable, evening entertainment was good and...
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A big resort, but built in such a way that it feels accommodating and calm. We had absolute tranquility in our south side wing with partial sea view. Rooms are good size, with minibar and bathroom...
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The hotel itself is absolutely magnificent. We selected Red-Level and it was well worth the extra money. Very quiet compared to the rest of the hotel and great extra perks. The room's interior was...
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This is truly the best hotel I have stayed in! Location is quite, food is so delicious and new options are added on a regular basis, room design is very chic, service impeccable. I stayed there with...
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a great hotel food ok,we upgraded to all inclusive but still had to pay,if you wanted to get a spirit you drank or beer which was not that good, they have 5 al la cart restaurants but find it very...
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Superb on every level
A very good hotel beautiful wonderful staff food and facilities.
Great kids pool and childcare nursery and play areas.Amazing restaurants and a superb infinity pool with superb...
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We have just got back from a weeks holiday at the Gran Melia' Palacio De Isora. This was our 3rd stay and the hotel / overall experience was just as good as on previous occasions.
Friendly...
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The hotel itself was amazing,great room and overall just pleasant to be in.Unfortunately on the 2nd day early hours I woke up in pain and rush to the toilet where I stayed for the rest of the night...
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We have stayed for 7 days in a suite. Room had excellent air conditioning, not at all noisy but extremely effective. Food was superb with a range of restaurants to choose from. Staff were exceedingly...
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We traded our 2 weeks in Gran Anfi for 2 weeks at Melia and were not disappointed. My only gripes being the vast areas for the exclusive use of Red Level people who don't exist in large numbers...
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We stayed 16th to 26th May 2017. This was our third visit to a Thomson Sensatori Hotel and having had a positive experience at both Crete and Ibiza, we had high hopes for Tenerife, particularly with...
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Excellent hotel decor very plush
Food was lovely there was always something to have hotel staff was very friendly and helpful couldn't fault anything will be returning
And have recommended to family...
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We came back this morning from a weeks holiday in this beautiful resort, we read many reviews about this place and we're worried about some negative points that were written but we think everyone...
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We have just come back from a weeks stay here and we could not have asked for a better resort, it was out of this world!! I have not got enough words to say how wonderful it is. The rooms were...
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Truly wonderful experience! Don't hesitate book now! Immaculately clean , perfect service , great views , safe & secure , many varieties of food and delightfully peaceful. Pure luxury and relaxation...
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Great food and excellent service in all restaurants our favourite was oasis grill the waiters and waitresses where so attentive especially as we had a 9 month baby with us nothing was too much trouble
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Stayed in Red level. Reception excellent in helping with a problem we had with airport pick up. All staff friendly, helpful but unobtrusive. Excellent room, room servicing very good. Grounds...
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We stayed five nights in one of the Red Level rooms with balcony at the property. The hotel is very well designed -- a large property with a number of pools and plenty of restaurants. The main...
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Just back from our first stay to a Sensatori resort and it was lovely. Very impressive place on arrival, room wasn't ready but we had lunch by the pool whilst we waited so no real hardship. Little...
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We booked Red Level, as friends recommended, relaxed check-in, but a lot to take in- in fact it took us the week....
Room on top floor was fine, but balcony area disappointing, very small, and sea...
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The hotel itself is beautiful. The room was clean and modern and the hotel offered a really good range of sports activities. The infinity pool is something to behold. Some of the staff went above and...
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First if all I would say that our stay at the hotel was great. The best part of the hotel is the rooms, friendliness of staff, the quality of the buffet and your green choice. The hotel is just as...
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This hotel, its natural environment and physical offerings, are enchanting. My husband and I were delightedly surprised as we entered the reception area and became overwhelmed with smiles as we were...
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We spent a week here over the Easter holiday. A lovely relaxing friendly hotel great for families. I had some concerns after reading some of the reviews on this website but our room was lovely very...
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A fantasic hotel. It (and Red Level) was recommended to us as we wanted Tenerife for flights and weather but wanted somewhere restful and a bit special. It more than lived up to our expectations. The...
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We stayed at this hotel as we had experienced sensatori holidays a couple of years ago in Crete. We have a 1 year old and 4 year old and heard the Tenerife sensatori was amazing. Yes it was lovely...
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We visited 28 April 2017 for 10 nights. This was our 2nd visit to this "Wonderful Hotel" already booked for September 2017, our 2 boys aged early 'Twenties' will be joining us. I believe they will...
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Enjoyed our stay. Beautifully situated. Room and pools lovely. All the staff were very friendly and attentive.
Buffet food offers plenty of choice and interest and good quality. The restaurants we...
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Just returned from a short break at this hotel and have to say it was perfect, from the moment we arrived we knew we had chosen well. After looking at the other reviews we knew this would be a good...
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We stayed at the Grand Melia Palacio de Isora for Christmas 2016. It was just fabulous, our best holiday ever. Very special thanks to Alvaro, Lucas, Monica, Elena, Veronica, Guillermo, Erika...
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This hotel was out of this world for food waiter service and relaxation. We went on holiday quite stressed and came away feeling refreshed and that was down to the staffs welcoming manner sunshine...
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When I was putting together my Tenerife vacation on Expedia, I took my time choosing the hotel. Tenerife has accommodation for all tastes and pockets, and choice is not easy.
Going there in...
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We stayed here for a week following our wedding at Easter to relax and reflect on our wonderful day.
We were treated like royalty from the moment we arrived, everyone knew we had just married so...
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This was our second visit to this hotel, but definitely not our last. The first time we booked independently and this time through Thompson ((Sensatori). The rooms are luxuriously appointed with a...
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After traveling for a long time first by car then plane then taxi what a great welcome we had at reception the smell was so pleasant and a great welcome by all the staff made us feel at ease straight...
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This is a beautiful hotel, food is good plenty choice for all nationalities. Children are also well catered for in choice. The staff are very helpful and polite. The pool facilities are fabulous.The...
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Just returned from my 2nd visit to this hotel and I cant wait to go back. Excellent swift check in, lovely room with all the usual ameneties. Breakfast, lunch and dinner were excellent and had all...
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We loved it, we travelled with a 9 year old boy who had an amazing time, food lovely, lots of choice, a la carte restaurants were amazing. Beds were great, coming form a bad sleeper that is saying...
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This is one of Gran Melisa finest hotels and has won multi awards. 5 zoned areas 608 rooms with varying types are f accommodation. We had a Mastee Suite which was lovely. The staff are wonderful and...
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Excellent stay in Tenerife. The staff was extremely friendly and helpful. The rooms where comfortable.
Especially liked the service in the pool area of red level. They always were available for...
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Nine members of our family including four children aged 4 to 7 and five adults ranging from mid 30s to 60s spent a wonderful holiday with Gran Melia . Red level staff and rooms were excellent and our...
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A really lovely resort with just about everything perfect. This was our 2nd visit and would go again without hesitation. The grounds are immaculate and everything well maintained. A nice peaceful...
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We have just returned from a wonderful week here. It's a beautiful,clean hotel and the staff were all extremely attentive and friendly, they couldn't have been any more welcoming.
The staff around...
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Just returned after a fantastic week at the Sensatori Tenerife resort. This proved to be by far our favourite European sunshine hotel by far. Absolutely loved swimming in the infinity pool. We...
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While I tend toward independent travel of the more budget variety this week in Tenerife was one of my recent splurges and out of my normal realm of budget and off beaten path type holidays.
We...
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Spent one week my husband and myself 20th March 2017 - loved the hotel - bedroom was luxurious, very spacious beautiful bathroom and HUGE beds - very nice terrace. Was rather worried after reading...
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We loved it and it was our first holiday as a family. I will only comment on the aspects of travelling with a baby:
- Our room was very spacious and well designed in L shape so it felt like our...
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This was our 3rd time at the Gran Melia Palacio and the 1st without our sons.
The standard of hotel is still first class. The grounds are spectacular.
The weather was sunny and very warm for all...
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Booked through Thomson as Sensetori all inclusive resort. only two restaurants (buffet and one other which we could not get a reservation for) were included. Very disappointed in choice, not...
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I was a little nervous about returning to the Island having previously stayed in the Adeje area some 15 years ago. However there was no reason to worry. The hotel was tremendous and in general the...
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The hotel has a very calm atmosphere and although always very busy there always seems plenty of space. The staff are exceptional, always smiling and very very friendly and helpful. /we stayed on...
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Have just returned from a 7 day break at this hotel and thought i would check out some of the reviews which were posted while we were there. I have to say that there are some really ridiculous...
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We had a great week. Perfect weather, attentive service and delicious food. The sports facilities and full programme of events meant that there was always something happening and lots of...
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Hugely understaffed at present, worse second half of holiday as half term. Shame as wonderful hotel, but did ruin experience when you have to find your own high chairs and bigger staff for coffee etc...
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Family of 4 for a week which we all really enjoyed. The hotel is huge but covers a large area so you rarely feel cramped. Staff well trained and attentive plus they solved any niggles or problems we...
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had a lovely holiday and family pool was great for my toddler, as heated. Didn't enjoy pirate pool as too cold. Being sensatori had high expectation which weren't met based on previous sensatori...
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Excellent hotel, delightful staff, lovely holiday. Good range of swimming pools, and very pleasant walk to the local town or along the coast. Good selection of food and separate section for...
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Stayed here with my fiance in December, we had such a good time. The staff from the time you get there till the time you leave are unbelieveable. very efficient and always on hand to help. The...
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This hotel has a very grand lobby pools and gardens.
Nice greeting on arrival.vip parking a nice touch.
Rooms are nicely furnished accept for the fold out child's bed which is of very poor...
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Will probably go back but there's not much to walk to near by. Great for a resort on its own. Staff are wonderful, make you feel so welcome. Went full board so didn't need a drinks package. Loved the...
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If you have never been to Sandals, you may think this is an ok hotel. The hotel is a lovely building, in a lovely location but there is a two tier system, Red Level and others. Some parts of the...
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From beginning to end our holiday here at sensatori/ gran Melia has been absolutely amazing.
Ignore the bad reviews - we checked in to our one bedroom suite (I'll add pics) and we were just amazed...
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The welcome was friendly and efficient, the setting beautiful and the hotel amazing.
Waterfalls and fountains with really comfortable areas away from the pools and, in February, plenty of space to...
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Returned back two weeks ago from fifth visit to Sensatori and want to go straight back. This hotel is easy on the eye wow factor even and that wonderful smell of orange blossom is pure bliss. I go...
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First visit to Grand Melia hotel. Last day at hotel re- booked fro Ictober this year. Felt totally relaxed at end of holiday superb staff, food, service and amazing location. Have taken holidays...
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We stayed for 2 weeks from 6.3.17 the hotel is stunning to look at. The rooms are totally amazing. We had a seaview room with a large balcony. Exceptional. All the staff we came into contact...
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Food, drink and customer service fanatastic. Two nights in a row I had cockroaches in my room and I am above the buffet restaurant. Not good!! The first night they promised a deep clean, but...
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We booked this hoping for some winter sun. Forecast in Britain before we left looked gloomy but reality was so much better. Yes there were some clouds, temperatures were high teens low twenties but...
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We arrived on Saturday 18/03/17 at 11 o'clock tired from traveling, but excited for the 5* plus and fully inclusive plus treatment we had ahead of us. We had 10 nights to look forward to, which we...
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This was our third visit to the hotel and it definitely won't be our last. Stayed for 10 nights in the standard level on full board plus basis.
Rooms are spacious and clean, with enormous beds. We...
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We've been a number of times and always stayed Red Level. The staff are brilliant -- welcoming, friendly and charming. Great service. Happy Hour at Red Level is a welcome addition to the day. The...
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a five day break with poor weather gave us an opportunity to appreciate this five star hotel. The hotel lived up to its claims, and the bill was exactly as promised. The staff take trouble, and never...
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We booked through Thompson holidays and stayed from 7th Feb for 11 nights at the Gran Melia on all inclusive/ full board + with our 1 year old.
First impressions of this hotel was wow. The hotel was...
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We have been here 6 times now and have always had a good time. However, I think this last trip is the last time. The staff here are amazing, the best you will find anywhere. The pool areas and...
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As Tenerife resorts continue to expand northwards, we ventured even further north this year to Alcala, and were pleasantly surprised. This hotel is huge but not overwhelming. The grounds are...
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The hotel grounds are simply amazing, lots of room for all the quests - we never felt there was too much people staying in the hotel. There are amazing views practically everywhere you look, but...
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We were here on a one week holiday with our child.
The buildings, the reception and the pool are great, the seaside promenade is very fine as well. It is a very large hotel, nicely built.
The...
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My family and I love this luxurious hotel. Originally a visitor care of Thomson Sensatori, we now are firm fans of dealing direct with the hotel. we stay, usually once a year, for anything between 7...
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I can honestly say this was the best hotel we have ever been to. We went on the 29th of January for 10 nights but I wished we had booked for longer. The staff were very friendly,the food was great...
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My husband, 19 month old and I have just returned from a 7 night stay. We loved it and had a wonderful holiday! Having already visited for our honeymoon just over 3 years ago we were worried that...
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We stayed here for four nights for my wife's birthday, never been to Tenerife before. We were looking for a comfortable, relaxing and high quality place to recharge.
We would definitely return here...
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We returned for a week here after enjoying a weekend last year.
It's a stunning hotel - huge but well designed. The staff are almost without exception cheerful, helpful and professional. The rooms...
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We stayed at the Gran Melia Palacio Isora during the first week in March and really enjoyed our holiday. The hotel is everything we hoped it to be and from the minute we arrived I knew we had made...
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Went for partners 60th. Had a deluxe sea view room. Worth the £200 surcharge. The hotel itself it quite spectacular with large plaza's and loads of place to sit and chill. Located on the coast...
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Very good winter break staff very obliging. Hotel atmosphere was wonderfully relaxing.
Food in all the restaurants was very good unfortunately we did find it difficult to book some of the restaurants...
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Stayed with my pregnant wife and 4 year old son and had an amazing time, really well catered for families and great luxury. Great selection of food and the staff were exceptional.
Will certainly...
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Only one hour of food & drinks in a Grán melia made the experience feel non-exclusive. It was an avalanche of people fighting for drinks & food. I wouldn't pay the extra again to stay in the red...
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Just arrived 21/12
We have been here lots and lots of times already booked for April/ July 2017
We always book red level and what a welcome we always get but this time extra special like coming...
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We could have not been happier with this hotel. The staff was truly helpful at all times - we have never experienced anything like this in other 5-star hotels in Spain. Thank you staff for making our...
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The hotel is lovely with very friendly staff. however, our room was cold and the heating controls didn't make any difference.
there were far too many Balinese beds around the pool which were...
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The resort is fabulous. The staff are amazing on hand for whatever you need, whenever you need it. The staff always look busy, never standing around making the place look untidy. Our garden suite was...
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From arriving to smell the orangeblossom in reception the amazing opulence of this hotel was beyond belief. The rooms were spacious imaculate and well equipped with a fridge safe iron/board luxury...
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A short journey from the airport with Thomsons and lo and behold first drop off
The hotel resort is huge and the bedrooms very large and well appointed
Five restaurants and each as good as the...
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We stayed in this hotel with our two little children for 10 days. We needed a break and it was supposed to be a treat. It's not our first 5star hotel in Europe so we do have a comparison. For this...
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We just spent three nights in a full frontal with jacuzzi in the red level (room 4066) on B&B basis, all in all, we were very pleased with our stay and would definitely return.
I will start with the...
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Firstly apologies for the length of this review, I have attempted to 'Section' the elements so you can easily see the areas of interest. Don't feel obliged to read all :-).
HOTEL FIRST...
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We are currently here on holiday and I have to say it is probably one of the worst hotels We have stayed in.
On arrival with a 17 month old we were told our room wasn't ready, 2 hours later we were...
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From the minute you book Palacio online you know you are going to have an amazing stay. And when you arrive, you are certainly not disappointed. From the minute you arrive you are looked after. Your...
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Our short stay (3-days, 4 nights), was just what was needed for a rest and recharge.
We stayed in the adults-only Red Level and had an amazing experience. We could not fault the facilities, food...
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10 night winter sun break taken.
This is our 2nd stay with Thomson at their Sensatori Hotel.
Clean public areas, plenty of space to relax. Plenty of night time entertainment, cannot comment further...
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This is a fantastic hotel and we booked it as a package through Thomson Sensatori. We stayed full board in a deluxe twin room with balcony, which was very comfortable with plenty of space, tea and...
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We had a room that was not what we expected and we were reassigned a new one which was great! We were also given some free upgrades for the inconvenience which made our experience even better. The...
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Beautiful hotel ruined by extremely poor quality food. Cheap wine served with meals was acidic.hot food was at best luke warn when served either in the buffet or waiter restaurants. What was supposed...
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We travelled with Thomson and opted for a room with a garden and balinese bed - the previous time we went for a sea view and were not disappointed. However, instead of having a water feature at the...
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My wife and I were on the new beach which is actually a public beach. We decided to use the beach bar. The staff were not friendly and offered very poor service. I had an English tea which was served...
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We stayed at the Melia hotel for a week in February. This was our 3rd visit. The pool area is always clean and tidy and so are the grounds. I was treated by the hotel to a manicure in the spa which...
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The best way I can describe this hotel is it's a beached cruise liner, complete with 700 seat theatre and Europe's longest infinity pool.
On the positive side the staff are uniformly excellent, the...
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This is a great hotel, you can see the staff enjoy working here & are really attentive . Restaurants are good & you have a choice. If you didn't want to you wouldn't have to leave the hotel as...
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Hotel was ok, what you can expect from this kind of resorts. Room was ok but rather noisy. What i miss in the hotel is that you feel welcome as not a red level guest. Although you pay already a high...
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This is now the fourth year we have visited this hotel, so we must like it. Well we do but that's becoming less and less each time!
Yr1 - Fabulous stay with lots for children to do, nice food and...
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We visited this hotel as part of a package holiday provided by Thompson. We usually make our own arrangements, book our hotels, flights, transfers etc.we had researched the hotel, read reviews and...
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Very happy we were looking forward to a rest and enjoyed it we're happy with the adults only pool ,we love children but need time away from them did look at the red level with guide we love the lay...
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What we liked: extremely friendly and helpful staff, good location, free underground parking, well maintained gardens, amazing swimming pools including a great children's and baby pool (with pirate...
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We just cannot stop returning to this place. The whole package is unbeatable for active oldies like us. Staff who are unfailingly helpful and who remember you from last time - thank you Marta for...
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Just returned from a great week at The Gran Melia (sensatori). We've done quite a few all inclusive resorts including Spain, Egypt and Turkey and this was right up there in terms of quality and...
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We arrived from the airport by an efficient private taxi. On arrival, the whole check in procedure was dealt with efficiently. Our room was very well furnished and comfortable. The dining experience...
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The first thing to mention is that this hotel is BEAUTIFUL! Walk into the lobby and your first impression is wow!
Spotlessly clean throughout, from walkways, to pools, to rooms.
Attention to detail...
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Hotel luxurious with most beautiful decor. The infinity pool is shear heaven and the suites are exquisite! Service excellent, staff charming and very helpful. 5 star luxury at its best and can't wait...
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Second visit and some notable improvements, namely the wine and tarmac walk along the coast to Los Gigantes. Although, supplied some very old tatty and ripped towels in room and restaurant cutlery...
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We are on our last day at this amazing hotel.
The moment we arrived we were impressed with the way we were welcomed to the hotel. Our flight had been delayed so we thought we would have missed the...
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5th Time at this hotel and it progressively gets worse. It's a beautifull hotel in a fabulous setting , staff are very good and helpful. However the rooms are now in desperate need of an upgrade...
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Had a most enjoyable 4 nights stay winter break to blow those New Year blues away. On arrival, you are met by the wonderful smell of their own in house diffusers and oils. A glass of iced teas was...
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Enjoy a late lunch or dinner(but don't forget to book a table),in a different location within the hotel every day. A short walk will reward you with further choice and a contrast with Melia...
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This lovely hotel is for families but not for couples wishing a quiet, relaxing holiday. The red level adult only area may be better but it costs considerably more. The hotel could improve this by...
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Stayed at this hotel in January for one night on half board basis. The hotel is set in lovely grounds, rooms are good, staff are friendly, but for a 5 star hotel the food is very very...
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We stayed at Tenerife Sensatori in January 2017 and had a pleasant stay under the full board option. Positive experiences included:
- Food and drink: Was concerned reading some of the reviews about...
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This really is A Fantastic Resort, whether you book via Melia Hotels or Thompsons.
The Hotel and the grounds are Beautiful and the staff do everything they can to help.
The Rooms are large and...
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We returned to this hotel a year and a day after having left it and soon realised how much we had missed it.
It's a beautiful hotel with fabulous views and amazing sunsets (not always available...
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My apologies for the length of this email which is not consistent with my usual rave reviews but having had my complaints ignored I feel very strongly that I should report this in full. Our family...
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I booked this hotel for my partners christmas present, just for 1 night, the service, grounds, staff and food are all amazing. we did encounter a few problems during our stay like when we ran the...
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Well kept resort and amazing staff.
My wife and I stayed here for our wedding anniversary, the resort was perfect.
The hotel has an adult only section pool, and also RED level. We stayed within...
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as beautiful as last time. very hard to beat the infinity pool. we were here for new year and the entertainment, atmosphere and the fireworks would struggle to be beaten anywhere in the world. it was...
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We had an enjoyable holiday and it was our second visit. The food in the booked restaurants was excellent but not so in the buffet which was disappointing. The staff were very friendly and...
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Paid an extra £200 for a sea view which at first we didn't get so had to move rooms. But apart from that it was our second time and we had a relaxing holiday. All the staff are very friendly and the...
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I've taken a while to write this review as I have been waiting for a response from Thompson. We paid a extra £1000 ( from our original choice encouraged by the lady in the travel agents as a more...
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Since we stayed 4 years ago the place has gone badly downhill. We paid nearly £3500 for 1 week, it wasn't really worth half that. Food was average at best, getting in to the specialist restaurants...
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Stayed here for 2 nights and was not disappointed. Staff extremly friendly food is faboulos with wilde variety for breakfast as well as for dinner. Try to get a seat outside it is worth waiting for...
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Good selection of restaurants , must book as always busy
Good service , friendly staff, very clean , facilities for everyone adults and kids in separate areas
Great New Years entertainment ,Paying...
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We stayed here for a week over New Year, on half-board, but not on Red Level. Looking at the reviews, it seems that there are quite a few in depth ones, so I thought I would put just five points.
1...
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Arrived in the early evening and was please luggage was taken directly from taxi and the next time we saw it was when we arrived in our rooms. This was great as travelling in a family group with 6...
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.Would have preferred a bar in the Red Level area after eating out instead of using the bars in the main hotel. Sensed that some staff, not many seemed to zero in on some guest to the detriment of...
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This hotel offers everything - superb range of food at different restaurants, very comfortable rooms, attractively landscaped gardens with several pools, sports faclities, spa, daily activities for...
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I came here last year with my young daughter and was suitably impressed for a return visit this time with my partner :)
The 2nd visit was just as amazing as the 1st :) Everything about this hotel is...
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A well appointed hotel all round. Service in restaurants was a hit and miss depending on your luck with staff on duty. At times appeared they were short staffed. Bars in the evenings are limited and...
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My entire family now accompany us to the Red Level of this hotel and we could not be treated better! The service is OUTSTANDING! The staff are AMAZING! It's why we keep coming back they really do...
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Red Level: A tremendous hotel. The service, staff and facilities are simply the best. This was our second visit at Christmas and we shall be booking again for next year.
Given this is an adults only...
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Lovely hotel, beautifully kept. Large bedroom with comfy super king bed, if you feel the cold you can ask for extra blankets and a heater. All the meals were delicious. Sports programme was excellent...
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What a wonderful hotel and can only recommend if you like to stay in a resort for your whole holiday.
The hotel is immaculate in every area and the staff from reception to cleaners are polite and...
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Pleasure to return for the seventh time. The staff showed their usual attentiveness, to ensure we had a wonderful time. The orange blossom fragrance on arrival is unmistakably " Gran Melia Tenerife...
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I expected great things from our friends feedback and was not disappointed. From the staff kindness and happiness we found ourselves in luxury but lovely (not snooty or no atmosphere) it was classy...
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We have stayed here many times over the years but this was our first trip for 12 months. It was great to see the high standards are as good as ever. The staff are lovely and the overall experience...
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Excellent hotel. Even better staff members. All you need for nice holidays.
Food is really nice, with great variety during breakfast and dinner ( i would choose other restaurants than Pangea for...
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What a fantastic hotel!
We spent 9 nights here with our 3 and 1/2 year old and 9month old children as Red Level Family guests and had a great stay.
What was excellent: the grounds, heated outdoor...
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Very happy and satisfied with the experience in this wonderful hotel. The location and architecture of the hotel are beautiful. The personel are very helpful and always taking care of the family...
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Just arrived 21/12
We have been here lots and lots of times already booked for April/ July 2017
We always book red level and what a welcome we always get but this time extra special like coming...
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Impressive hotel and grounds and all areas well maintained. Room was lovely and spacious with attention to detail with decor. The bath in-particular was lovely, very big!
The various pools provided...
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The hotel was ‘dressed up’ for Christmas and the decor and ambiance was simply stunning. Excellent room overlooking the sea (5097), spacious, comfortable bed and smart (but a little dark) bathroom...
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Firstly this hotel would have got a five if the food had been better than just good.
Otherwise this hotel is a great place to stay although we would have preferred a simpler board option e.g. All...
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Really love this Hotel, great location on the edge of Alcala. Rooms are a good size and well equipped, although the beds are pretty hard. The onsite restaurants are mixed although mostly good. Staff...
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My wife and I returned for the forth time (second time this year) to celebrate our 35th wedding anniversary. Guest relations prior to arrival were helpful in putting us in a room in the viscinity of...
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We enjoyed a last minute break here and were not disappointed! I can't wait to go back again! The staff were very friendly, the room and facilities were excellent! The surrounding area of the resort...
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This is a stunning hotel, with lots of marble, fountains and a generally palatial, but "chilled" atmosphere. The staff are courteous, friendly and attentive and see to your every need very quickly...
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We are staying here at the moment. The pools are gorgeous albeit the large infinity pool freezing at this time of year. The bedroom is lovely. Can't understand why anyone would want to pay more to...
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In our experience this hotel falls short of a 5 star + based on the following:
The food which you have plenty of quantity more often than not seems to lack quality even in themed restaurants.
My...
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This was the 4th time we visited the hotel, and hope to return again next year.
A very relaxing hotel, the food is good and all the staff are very friendly.
The ambience of the hotel makes you feel...
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We like this hotel so much, we decided we couldnt have some winter sun without returning. I booked a deluxe room but for some reason didnt choose a partial sea view this time around. I did ask upon...
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Made to feel very special in this beautiful hotel with very friendly helpful staff, can not rate it highly enough. Delicious food at all the restaurants - 5 star plus in every aspect - want to say a...
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Had a lovely stay in Gran Melia Palacio de Isora. Love the 260m pool with sea water. Club Ocean restaurant is the best, with fantastic staff. Always friendly and fast service. Even though it's a 608...
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A first class stay in a well managed facility.
Nothing too much trouble for the staff.
Good building layout nice public rooms, all coupled with great food and service.
I now have to fill this to make...
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My husband and I enjoyed our time with you very much. The Hotel was magnificent and the staff were wonderful. Our room was very comfortable .The views were wonderful.What I liked best was the...
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The hotel itself was of a good standard however for the price that we paid we were left dissapointed a few times, this being the food in the restaurant was quite often cold, the min bar in the...
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Just arrived home after a lovely holiday in Tenerife. Beautiful hotel, fabulous staff but the food was a massive let down. Luke warm at best. Went to the oasis restaurant one night. My partner...
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2nd visit here and once again it was very enjoyable. Staff go out their way to help. Special mention to manager Guillermo who assisted with a minor room issue without fuss and in a friendly way. Will...
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On arrival the hotel has the most wonderful aromatic smell. Very open an warm lobby area. Rooms are large and very comfy with 2 two beds and a sofa bed if needed. Food in all restaurants is...
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Couldn't fault the staff or anything about the hotel, the only thing that bugged us was that we couldn't get away from smokers. Lying by the pool, lots of smokers around, on the terrace trying to...
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Excellent service, several restaurants. The buffe restaurant Pangea and the Market Grill has the best food. Big rooms but terrible beds, it's like lying on a stone, so hard! Many stairs and too few...
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Overall very good experience at the Palacio de Isora, however the coffee is generally bad everywhere in the hotel and the lack of Nespresso machines in all rooms for such a high end expensive hotel...
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My husband and I loved everything about this hotel. In particular, the food genuinely was of restaurant standard in all the themed restaurants - even at lunchtimes. The rooms and bathrooms were very...
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We stayed at the Sensatori Gran Melia for a week in November.
If you are wanting a relaxing trip and happy to stay within the confines of your hotel then this is for you, there is not much around it...
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We took the silver all inclusive option, which was great value for money. The restaurants provided great quality food and atmosphere.
My one complaint would be that there are way too few sunbeds...
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Our first visit to this hotel and it certainly won't be our last. Beautiful decor, excellent food, friendly helpful and courteous staff who made us feel special. Have already recommend this hotel to...
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A week in Tenerife sun in November is ideal. The hotel is excellent the only down side is that the rooms are dark even with the lights on. Food was very good staff very friendly. The adult pool is...
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The attention to detail, welcome and attentiveness was noticeable, with outstanding service given especially by our two "red girls " Maria from Sweden and Rita from Hungary who spoke at least six...
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A weeks sun in Tenerife is ideal at the best of times, but a week here takes it to a whole new level.
From the imposing entrance lobby/reception area, down to the plaza with its fountains and...
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First visit to Tenerife and so glad we chose this hotel. Service was excellent and all staff treated us with utmost courtesy. Food quality as a whole was as good as could be expected for a hotel if...
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Great hotel and resort, if ignoring issues with insects (at least for the two hotel rooms we stayed in) and the poor service/lack of compensation in regards to these problems.
A problem occurred...
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We are big fans of the Melia group and have stayed at several of their hotels, the Gran Melia Palacio is certainly the most impressive we have stayed at. We got the shuttle (booked online) from...
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Wonderful relaxing stay. Excellent accommodation, staff and surrounding areas. Food was amazing. Lots to do if you had the enthusiasm. Second visit and would not hesitate in going back. Adult...
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Very good for relaxing staff very attentive and polite
Hotel grounds are extensive with plenty of sun loungers
Great lunchtime options, we found that the half board option worked very well
Easy to...
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What a truly stunning hotel. No expense has been spared. The food and service was first class in all of the many restaurants. I am definitely coming back. My one criticism would be the confusion...
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We booked the red level for families and it was good (travelled with a 27 m/o and 4 m/o). I would say it was worth the money although when you spend a lot of money for something, you're never truly...
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This was our second visit to the Gran Melia and already planning our second! Truly fantastic hotel and grounds, the food as always was second to none! From our last visit two years ago they have...
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We had a great time at this hotel, lovely location and room was nice too. Ana in the restaurant was very helpful, and the chef even made me a gluten free version of a dish that I couldn't have from...
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Very good Resort/Hotel overall with excellent staff.
However, being at the higher end of the scale with regards to price, a few small issues;
A Telephone situated directly next to the toilet in an...
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This hotel is 5*, the service is 2*.
Staff are rude, with no customer service skills. The table and drinks service is so slow. We waited 20 mins before anyone asked us if we wanted a drink. That...
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This is an excellent hotel that certainly has the wow factor. Superb swimming pools and communal areas. Bit difficult to get bearings to start with and lots of different areas for different levels of...
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First time we have had problems with the room and it was resolved almost immediately. Minor problem with room safe was resolved next day but could have been resolved at the time but we preferred to...
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This is just an initial review. More to follow. Writing on last night of a fabulous two week break in a great resort. Just want to make a big shout out to the fab entertainment team, especially...
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This is a great place to go with kids. There are several pools though we spent most of our time by the lagoon pool which has shallow areas for small children. The food at the main buffet restaurant...
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The Melia Group have been extremely clever. They have built 603 rooms of all grades on this 3 or 4 acre plot which includes the sea front. This little village is very very isolated and small. The...
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This is a wonderful hotel with lovely rooms and so much to do. So worth the money. The staff are really nice and friendly and great with the kids.
Rooms are clean and modern
Pools are all lovely...
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This was our first family holiday in well over a year so decided to push the boat out a bit. Very glad we did as it was fantastic. The hotel and facilities are spacious and well-appointed, Our...
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Cost for quality is not the top, personnel is not the best, unexperienced most of the time. Maybe the size of hotel with 600 rooms does not help with the customer care but there is a lot of room for...
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Went October half term and paid a fortune for a week. Weather was poor but no real back up plan in place for evening entertainment. Pools were lovely but not heated so cold when weather cloudy and...
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There are two parts to this complex. Now wing owned by Thomson and the rest by the Melia group. You can pay a lot or you can pay a lot more depending on what you want from your holiday. Thomson offer...
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First time to do a trip advisor review.... But feel duty bound, as I often look before I book or visit a hotel. We are a typical family who like nice family style hotels, with 2 boys aged 8 & 10.
We...
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We first visited in 2015, and enjoyed it so much, we returned for 2 weeks again this year. It is the most stunning hotel we have ever stayed at (and we've been to quite a lot!).
The architecture...
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We went to sensatori Ibiza last year and loved it. Heard a lot of people saying this one was better as it is their flagship hotel.
We arrived at 2am this morning and there wasn't a bed made up for...
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This hotel is truly stunning - designed by Fendi and Bulgari, it ooozes chic style and an air of opulence. Utterly gorgeous
We could not fault any of it; apart from the screaming, unruly...
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We spent two weeks in the Gran Mélia and it was superb. Super service, extraordinary infrastructure, rooms, excellent breakfast buffet, pools outstanding - the food is too expensive - some nice...
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Great hotel. True 5* experience with terrific staff who are a credit to the Management team
We have been on several occasions and will continue to return to this family favourite. Superb location...
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We were blown away by this resort. Wonderfully designed and maintained. Lovely staff and service. Fantastic food and choices. Lovely pools for all types and ages. Beautiful gardens. And, they show...
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The hotel is beautifully designed, the "infinity pool" and the beach are great, the food is excellent, the staff is remarkably friendly and competent - so what's the problem? It's the hotel's...
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Flew with Thomson from Newcastle to Tenerife. Transfers were timely and not too far, 30 mins from airport (Tenerife South).
Resort reception was excellent, well received and organised. Too early for...
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Beautiful grounds and staff do try and are probably the best part of the hotel but not sure this hotel can keep the pretence going. This is basically a poorly run resort type hotel where you could...
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The hotel is one of the best we have stayed at and we appreciated the luxury and high standard of service. The hotel itself is fabulous with great areas to relax, rooms that are spacious and opulent...
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Overall an excellent hotel. Stunning building and some great service, but avoid the oasis pool restaurant as the service is very slow. Despite hotel being top-notch, the food temperature was never...
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First of all do not go to the shop in the hotel £5 for a packet of crisps is a bit to much ,newspaper £3 , Hotel needs a bit of T l c, the Pangea food was 2 star.Thats the bad bits the staff was the...
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Gran Melia is a very good hotel, with great ambience. The rooms are spacious and very comfortable. The restaurants a good with an excellent choice of food and great variety. Evenings are entertaining...
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The hotel is rated 5 star and I note above that, a "Sensatori" hotel by Thomsons.
In most regards it meets this standard, in particular service, staff are pleasant, professional and always seem to...
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I loved the place. The staff was very friendly and professional. The atmosphere was very nice, the food was great.
The resort is suitable for everyone. Kids friendly, good for entertainment, the...
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We stayed here mid October 2016 on a Thomson Sensorati package holiday
This hotel is without doubt the most stunning & elegant resort I have ever stayed in, from the quality of the decor to the...
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We recently went with 200 of the top entrepreneurs in our industry this resort. The place was amazing. The staff was great, the pool area second to none and the amenities were impressive. We were a...
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This is my second visit to the sensatori hotel, the first time was in 2011 and was brilliant, however this one not so much.
I went with my fiancé both 27 years old, this was meant to be a relaxing...
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Fun middle aged couple visiting Tenerife, where my mom has retired. Upon arrival, no glass of water or gracious welcome at all. At the front desk it seemed that each time information was exchanged...
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This is our 7th visit, so what is not to like. Great hotel. Great food. Great people. Looking forward to returning next year. We have visited many other hotels and locations, spanning over 40 years...
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This is a lovely hotel. The service is good and we found all staff to be polite, friendly and eager to please. Public areas were clean and the gardens were immaculate. We ate in 3 restaurants where...
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Stayed for a week, First visit. It may class its self as 5 star but I wouldn't agree. On arrival the hotel is spotless and looks very impressive, A speedy check in and no issues first impressions...
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As usual we were made to feel very welcome by all your staff who succeed in making us feel valued and special
No effort is spared to ensure that we have another tremendous stay and meet some really...
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We have just returned home from a weeks holiday with Sensatori in Tenerife, I have to say that I feel completely underwhelmed by the whole experience.
Last year we stayed at the Sensatori resort in...
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The staff makes the hotel, they are great, I would say the locations means you need a car if you want to get out and about, use Cicar best prices and all-inclusive insurance. Love the fact you can't...
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Where to begin ? Well we received a really warm welcome on arrival and received a map of the hotel and the receptionist explained everything we needed to know. We were allocated a beautiful room...
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Rooms:
Complementary upgrade to a partial sea view on the 4th floor. The room is beautiful, the view out of the balcony is beautiful, the decorations are beautiful. I even like the lights, which are...
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I really needed my recent holiday after 2 years without. This hotel really offered the level of service, quality and comfort that I was expecting and more. The food is exceptional in all the...
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Absolutely Amazing! Couldn't wish for a better holiday best holiday, I have ever had! The hotel is absolutely spectacular! Staff are friendly, food is delicious! Pool's are beautiful ! Rooms are...
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This has to be one of the best places to relax and recharge. Staff are professional and friendly, rooms comfortable. Garden area perfect for breakfast and evening drinks. Sunsets are beautiful...
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Stayed here for a week and was mightily impressed. The hotel is impressive, the food is of the highest standard and the staff were professional and very polite. There is a real sense of space and...
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First visit to this hotel on recommendation of friends and it will not be the last. It was pure luxury from the moment you walked through the door. The hotel has everything you need for a perfect...
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Myself and my boyfriend visited this hotel the second week in September. We booked through thompsons and were a bit confused about the board options at first. All inclusive may have been slightly...
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Hi to you all.
My wife and me went to this absulotly beutiful hotel Last week. The staf and customer service where all we can ask for. We lost our baagage and the staf was extremly helpfull and...
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My husband & I stayed just one night to celebrate our Wedding Anniversary as we own a property in Tenerife. From the minute we arrived the hotel was amazing. The staff went out of there way to assist...
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This truly is a wonderful place .....firstly book directly with the Hotel then you have all of the facilities that you want.....there is no small print to read ...you get exactly what you book and...
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Very beautiful hotel, very relaxing week away for my wife and I, it was a bit confusing with all the different restaurants that are all inclusive and ones that are charged in. It would be better if...
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We were meant to go to sensatori in Turkey, however for obvious reason we changed our trip. Sadly, in haste we booked holiday village Tenerife!😳 what a disaster (but that review's that's for another...
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We were invited evening guests of resident friends to this extremely quiet hotel and travelled from Las Americas to acquaint with them.
After dark, the complex fast entered lockdown slumber mode...
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We've just returned from a wonderful week away celebrating my wife's birthday.
Having been to Sensatori Turkey and Egypt we decided to book direct with Gran Melia which overall worked out to be...
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Booked our stay here through Thompson's as this hotel is one of their Sensatori range of properties, everything about the hotel was great ( apart from the room we were first allocated which if I...
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This was our second time at this hotel. Reception staff very efficient and helpful. Room fantastic, air con very effective we had to turn it off. Food excellent in all restaurants, never had a...
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This was our second visit to the melia , always the most warmest off welcomes , beautiful decor , lovely staff , some off the best foods Iv ever had , drinks are always ice cold and fresh just how...
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First of all, I really hate criticising some one else's efforts. I'll therefore try and be constructive as I can be.
Smell of drains
So the last thing anyone wants anywhere, never mind on holiday...
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After visiting sensatori egypt & lopasan baobab we hoped this
Would provide a similar experience generally! Room on arrival was nice,but very dark.First night was the worst night iv had whilst...
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This place is fab-u-lous; from the plaza with the dancing fountains to the HUGE infinity pool, this hotel is 5 star++. The staff are helpful, welcoming and courteous. The whole hotel is luxurious...
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This hotel is simply amazing, I'm not one to write a review but I feel compelled to do so after my 10 day break, it was so relaxing.
We had bed and breakfast which I wouldn't recommend make sure you...
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This hotel is stunning! The grounds, pool and views are breathtaking!
When we first arrived it was a real WOW moment looking at the gorgeous reception and dancing fountains.
The staff are lovely...
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lm really sorry to say we did not enjoy our stay, we had visited this hotel when it first opened, and said we would pay the extra cost for a nice relaxing week away, We found the room fine but only...
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We stayed here as a couple in the first week of September in a superior sea-view room and would wholeheartedly recommend it to anyone looking for a relaxing and luxurious holiday. The room was...
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We felt a little like an inconvenience to some staff they could all learn something from the staff in the tapas restaurant who were delightful. Need to cater more for babies and toddlers for food...
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We had an unforgettable stay. Everything was top class. will definitely come back and stay at Melia. Wonderful atmosphere and excellent food. had a variety at the Pagna Restaurant which offered a...
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We stayed for a week at the beginning of September travelling with a two year old. The hotel was beautiful and the food was lovely, our daughter had a great time. We didn't really use the children's...
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Stayed for a week with my mother. Fantastic choice of food and drink along with great service. Nothing around hotel to see but great location to catch public transport or access main road around...
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We had high expectations of Gran Melia. £3,000 for a week (for two) is more than we usually pay. To be fair, it was peak season - mid August. It was booked via Thomson and we were full board plus...
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Absolutely lush place can't wait to go back, great salt water pool, fantastic food for all the family even fussy eaters. Fantastically clean all everywhere. Nothing to much trouble and very...
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Somewhat disappointed - some really friendly staff and stunning views but ultimately over-hyped and overpriced - the IC in Dubai is an order of magnitude better and nearly half the price.
F&B prices...
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Super food and great range of choices in the main buffet restaurant . Wide range of choices in ' a la carte ' restaurants in addition .
We were all inclusive , which we found very good value...
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Just back from another amazing vacation at Red Level. Outstanding service and a warm welcome back from Mohammed, Amin & Oliver and all the red level team. My favourite sun destination....I will be...
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we were welcomed into the hotel on our arrival with a big smile from the porter and a nice cold fruit cocktail waiting for us, our cases were taken up to our rooms while we were checked in, the rooms...
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A nice hotel but not really 5*
It seems two different hotels in one. Gran Melia and Thompson Sensatori so there are certain areas where you cannot go, depending on who you booked with...
There is...
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We stayed at the Gran Melia Palacio for one week. Overall the facilities are excellent especially on the Red Level part where we stayed. Our room was a bit on the dark side because of the positioning...
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So I have read a few reviews and most things written have been fairly accurate in our own personal experience of our mid August 1 week holiday.
Yes it is peak season so we were expecting it to be...
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We went to this hotel to celebrate my husbands birthday , both our sons bought their families so there were 10 of us. They both had suites and although we had asked to be close by we were at the...
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This is by far the best hotel I have stayed in, the grounds are just breathtaking.
The complex is massive and well kept, great walks with amazing views.
The nearest beach is just a few minutes walk...
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Holiday was OK, though we were very worried about some major safety issues.
I travelled with husband, daughter, son-in-law and two granddaughters aged 5 and 3. 30 seconds after my daughter entered...
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Is it possible to have a stress-free holiday with a 4yr old and 5mnth baby? Yes, thanks to the Red Level for Families team at the hotel. Their service is second to none and made our holiday a pure...
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We have just returned from a 7 night family holiday which we booked via Thomson.
Overall we had a good time but it could have been much better.
Low points...
- lighting in room could be better...
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This is billed as a 5 star hotel, and the majority of it is, however they miss the mark on a few areas and you need to know the truth to avoid frustration.
Rooms - stunning. We had a room with a...
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We stayed here as part of Thomson's Sensatori collection. The hotel is 5* luxury. It's a large hotel and although it was at full capacity you'd never have known it. The public spaces and rooms (with...
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We travelled as a family with our two daughters aged 8,11 in the first 11 nights of August. On arrival the hotel does look stunning.we went through thompsons which was ok but you get to realise they...
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Gran Melia Palacia stands out as an extraordinary hotel, out of the many hundreds of hotels I've stayed in, it's probably the nicest hotel out of them all. I particularly like the dining experience...
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Good thing: Red level is good, the service was OK and the waiters are all very kind.
But, every thing is disorganize, waiters come 3 / 4 time for breakfast to ask you the same thing when you have...
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Just returned from an 11 night break with husband and 2 children 10 and 12 years old. We booked through Thompsons on full board and did not upgrade to Red Level or drinks package as didn't feel the...
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This hotel is one of the best I have ever stayed in across the world. The staff were wonderful and we were truly pampered. There was a great atmosphere throughout and the RED LEVEL experience was...
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We had an absolutely fabulous holiday. The best hotel we have ever stayed at. The rooms were awesome. The food was faultless. All of the hotel was clean and well maintained. The stall were very...
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I have never been so content with a hotel before !
I seem to normally find something to pick at from service to cleanliness or price , but this hotel was perfect . The staff are so helpful the red...
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My wife and I have stayed at this excellent hotel a few times so we knew our way around.
On this trip we had our daughter and her two children Freddie 11 and Millie 12 with us so we decided to not...
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We return time and again to the Red Level as the service and overall experience is excellent. Rooms are spacious, well laid out and beds are very comfortable whilst Nespresso machine and Clarins...
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Just returned from a week in this stunning hotel, perfectly clean, fantastic pool, luxury around every corner of this amazing hotel....looks and smells amazing throughout....the food is good ( won't...
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I have just returned from this hotel with myself and my 18 year old daughter and 11 year old son, the hotel is stunning the grounds are fantastic very clean and beautifully maintained, we went AI...
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We went last year with Thompson Sensatori!!! This year we Booked direct and received an overall much better deal with a room to die for !! And for the same price , definitely going back with the...
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I've been at GMPdI few times and would like to return ASAP!!! Great location, ambiance and service! Variety of different rooms, pools and restaurants. Going with kids or without you may find your...
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This is a very child-friendly hotel with lovely staff who really try hard, however, the whole Red Level idea is deeply flawed for a number of reasons. Why you pay a premium for that extra-special...
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Fantastic five days at Gran Melia Palacio de Isora resort, this immaculate & well run hotel was perfect to bring our grand children Oliver & Ruby on holiday. The red level for families team including...
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Last year, we stayed here at the Gran Melia Palacio de Isora. This year, we came over after five days at the Hacienda Del Conde up North and I have to say we had such a lovely time.
Improvements...
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We booked through Thomson online and chose the full board plus option at this wonderful resort. Sadly we couldn't check in online forcing us to wait until airport check in and then to our urge...
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Lovely hotel and staff , large salt water pool, which takes some getting used to as eyes sting a bit without goggles. Red level restricted and adult only areas make other guests feel second class and...
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We have just returned from 2 weeks at the Gran Melia resort. The hotel is huge but there are so many different areas that it never felt cramped. We never had difficulty in finding sun loungers by the...
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This hotel did not disappoint. It is a lovely place for all the family to relax. The pictures do it justice, it is a beautiful and well designed resort. Relaxing starts, as soon as you check-in in...
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I stayed at this hotel for the 3rd year running and loved it yet again! This time we took full board which means 3 meals a day, but when we got there we were told it didn't include the drinks at the...
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This was a family holiday with 6 of us. The resort is beautiful, well maintained, plenty of space and easy to find your way around. The rooms are spacious with tea / coffee facility, mini bar, safe...
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We stayed for 2 Weeks this month in the adults only red level - well worth it. Breakfast was peaceful with waiter service for hot dishes. Red level Swimming pool nice and warm - you just walk in...
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Our first visit to Tenerife and this Gran Melia. Our room was very comfortable, the pools were beautiful, and the personal service given by Veronica (Red Level for Families) was first class. I...
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Me and my wife visited the Grand Melia and we stayed in one of the Deluxe rooms which are the standard rooms which on first impressions were really nice, the rooms are really well equipped and...
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Second visit to this hotel, if I could - I'd go back every single year.
We had a nightmare with Expedia but the reservations team at the hotel sorted everything out for us. Absolutely above & beyond...
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This place is outstanding! Fantastic food, lovely staff, so service-minded and kind. Wonderful 260 meter heated saltwater pool and everything is so nice and clean! Great for ALL visitors, families...
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We have just returned from 2 weeks at this hotel. We travelled with 4 children ranging from 3 to 14 and there was plenty for all of them to do. The kids club (hotel run not Thomsons) was great, the...
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The service was excellent, with cheerful staff and amazing environment (beach right in front of the hotel, great view on the mountains, city really close).
The hotel is just wonderful, opened and...
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We went to Tenerife with friends and have to say that this hotel had great amenities for adults and kids alike.
Welcome: was very organized and everything was explained well and politely.
Rooms...
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There is not much to fault as all the details have been considered. This is our second visit to the hotel and it has improved from our last visit. Staff are great and rooms are lovely. We are into...
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We've stayed in a number of Melia hotels and resorts around Europe. They never disappoint. This one is the best so far and a massive stand-out feature is the night time atmosphere around the Plaza...
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If you are visiting this hotel book direct forget Thompson
Personal service
adults book red level,
I am the most fussy person and we come back two to three times a year for long weekends
Cannot...
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Just back from one weeks holiday All inclusive booking through Thomson. Everything was perfect from the rooms, food, pools, staff and the setting is just beautiful. This hotel caters for everyone and...
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Our stay was nice. Hotel staff has been excellent with us (especially Paolo from the reception desk) and room was nice, clean and spacious. With a good bathroom and TV with foreign channels. However...
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We have just returned from a week at this fantastic hotel. We travelled with our 5year old and nearly 2 year old daughters. It is one of the best hotels we have stayed in. We had a room that over...
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We are just back from a week holiday with our children age 9,7,5. The hotel was great. The rooms were a good size. We booked well in advance. We needed two rooms. We found it much cheaper to book...
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This was my 5th trip to the resort but the first for my 19 year old daughter. It was a belated birthday treat and a get away from it all holiday.
It was lovely to return and be recognised by staff...
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I'm two thirds of the way through an 11 night stay. In most respects it's fabulous. The staff are very helpful and friendly, the amenities terrific, the pools excellent, kids clubs great for the kids...
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This is the best hotel we have stayed in anywhere in the world so far.
Where to start?
We had a problem with our room on arrival, not the sea view we had booked and over looking the outdoor...
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I have been to Gran Meliá about six times now and it gets better and better every time we stay. I have stayed in many hotels around the world at the top end of 4 and 5 star and this place just ticks...
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2nd visit for us & took friends with us this time. Was worried in case not as amazing as last year after singing its praises . We did red level , half board again & it works well . The staff were...
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If you truly want to spoil yourself this is the place to be. Both the resort and the hotel are intoxicating! You will not need to leave the confines of this hotel for it has everything you could...
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We returned to this hotel after our first visit last September. Once again the hotel did not disappoint. The standard within Red Level is lovely and is so peaceful and relaxing. Breakfast in Liquid...
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Myself and 3 friends have just come back from our 7 day trip to Tenerife where we stayed at the Gran Melia de Isora hotel. We had an absolutely fantastic time at the hotel and hope to return very...
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We've just come home from a 10 day holiday and thought this hotel was amazing. The food was fantastic with so much choice. My 5 and 1 year olds loved the children's area and there was so much for all...
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This is our last night at the resort. Since we got here we cannot find any fault with the hotel. The staff on reception are excellent and especially laura who has helped us if we have had any...
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We have just returned from our stay at this hotel (this was my third time here). I continue to be impressed by how well, overall, the staff cope with the high numbers of guests and how friendly they...
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very good hotel to go and chill out and enjoy the sunshine , i found the staff was always happy to help and myself and my partner got talking to a member of staff called Ana was very helpful she told...
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If you long to be pampered , spoilt and completely chilled then the Red Level (adults only) section at this wonderful hotel ticks all the boxes. The hotel overall is massive but the striking...
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Arrived here for a luxury weeks break after paying £2500 all lnclusive to which to only have small choice of drinks! One choice of beer! And a booking service that would make you laugh as you...
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Just came back from a week here and all I can say is that this hotel is fantastic. Ignore the bad reviews - I am not sure where these people stayed?
Travelled as a group of 9 ages ranging from 21...
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If you are looking for a resort that is child-free, serene, relaxing, and where you are made to feel the most important and pampered person in the world, Red Level at this hotel is the place to go...
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We have been here for 10 days in deluxe room with partial sea view. No red level. Money well spent. Resort looks very good and luxurious. Rooms are big, clean and have all equipment necessary...
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Cockroaches in room had to be moved room also seen them in buffett restaurant.
Food is average very poor selection for my 3&4 year old and not 5stsr standard.
The bed settee put up for my 4 year...
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Lovely hotel would defiantly stay again.
The resort is absolutely massive. Room was a little small, nice bathroom, good size balcony.
Food:
Restaurant booking is the only downside :(
There are...
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This hotel was exactly what we needed to break away from the cold summer in France!
Its many swimming pools, the enormous and impressive salt water infinity pool and its calm and quiet areas...
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Excellent resort, clean, friendly staff, great food and drinks.
Felt completely spoilt, very relaxing.
Rooms are excellent and everything in them that you require.
Pools are amazing and the gardens...
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Yes the hotel is lovely, but 5*+ is pushing it. We have stayed in other hotels that are just as beautiful but offered a lot more. Don't get me wrong, I agree that the hotel grounds and pools are...
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Having just returned last week I would have to say that this is NEARLY the best Melia I have stayed in.The hotel itself is certainly 5star looking but it lets itself down in so many ways. The...
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We arrived on the 12th June staying for 10nights. Firstly I just want to tell anyone who was thinking about booking this hotel to ignore any negative comments.
Pools
There are four pools in this...
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We have just returned from 11 nights at the sensatori Tenerife. All in all, we had a great time. Lots of positives to note.
It is a beautiful hotel, in a good location with a half hour transfer time...
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We booked this hotel through the Sensatori part (Thomson). The rooms are clean and spacious. There are a couple of main swimming pool areas but you might have to fight for sun beds occasionally. The...
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Just lovely. Will definitely return. If you don't have children request a room high up. They are a bit more away from the hub of the hotel but are more secluded and lovely views. More privacy on the...
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My Partner and i have just returned from our 2nd visit to this hotel and really enjoyed it again We visited in September 15 and enjoyed it so much we booked to return in June 16. The Flight was as...
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We are here for the first time and it has been fantastic. The grounds and ambience are excellent. Clean and well maintained. There are a plethora of interesting sports and other activities which is...
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Check in:
- Seamless check in, quiet, relaxed and easy
Rooms:
- We had a standard double which was spacious and very clean
- Double bath and rainfall shower
- Decent hairdryer
- 3 or 4 English...
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Excellent service, really good food and facilities.. The gym needs updating (as of May 15) but overall a superb experience.
We booked Red Level which gave our daughter use of the Red Level Kids...
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Our 6th visit to Red Level.
This a superb, relaxing and friendly hotel.
The red level offers a boutique hotel feel with all of the benefits of the main complex.
Lots of small touches and improvements...
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Really enjoyed our stay at this great hotel. The facilities, room and swimming pools were fantastic and just what we were hoping for. The food was excellent, with great quality and range of food on...
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We booked direct through Melia not Thomson. I won't go on and on about the standard stuff.
The Red Level option is well worth it. From a private tranquil pool to the best seats in restaurants. Also...
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Away from the hectic, popular places Gran Melià Palacio de Isora offers silence, beautiful rooms, fabulous views and most of all a second to none service. And when you book one of the Red Level rooms...
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This hotel is all bells and whistles, built in 2008 it is very glitzy, lots of marble, sparkle and stunning artwork and gardens.
It has several categories, Red Level (top of the bill) Club Melia...
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This hotel is fantastic for couples and families alike. It offers everything you could possibly need in a beautiful setting with great facilities. A big pull is the lagoon pool which is gorgeous. I...
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We recently stayed as a family of 4, our youngest daughter only being 7 months old.
To avoid her overbearing we booked the nursery for 7 afternoon sessions. What an amazing facility this is, Rosie...
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This was our first experience of a Sensatori and overall the hotel was great. The first impression as you enter the hotel was WOW and the smell was lovely, and staff very welcoming.
We had paid to...
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Beautiful hotel, lovely staff. Despite being Half Term school holidays we still found peace and quiet due to the layout and organisation of the hotel and grounds.The Bali beds are well worth the...
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Very relaxing. The resort is a complete chill out zone. The red level area is a bonus for adults and I highly recommend this as it is well worth the extra cost. The staff in all the restaurants were...
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Our thanks goes out to the whole team at the red level reception. You guys rock. And special thanks to Mohammed at the breakfast for making it easy to eat as a gluten intolerant person. You made it...
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Having booked two weeks at another hotel we couldn't ignore this place after driving past in our hire car. We had always been tempted and rather than go the whole hog we looked it up online and spent...
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We enjoyed a very good stay at the Red Level within the Gran Melia Palacio. Despite the hotel's vast size, this separate area felt personal and intimate with great service. Rooms were large...
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A lovely overall hotel. Very good and friendly staff.
Always insist for a table as they can be a little bit naughty and say they are full!!! that's because they can be a little slow! ALWAYS check...
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My wife and I stayed here for the first time in May, we booked via Thomson Sensatori. This review is for an All Inclusive package (silver plus).
We arrived half an hour late at the airport so we're...
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Apologies in advance for the long review but this hotel is expensive for a week and I want to cover everything that arose during our stay!
I just want to start by saying that this hotel is beautiful...
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Beautiful weather and beatific place. Don't expect much with breakfast
Beautiful pools, scenery and extremely relaxing with children's area and under 18s area. Gym is perfect temperature and lots of...
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We spent a week at the hotel and enjoyed the friendliness of the staff, and the excellent service they provided .the choice and quality of food we could not fault. the hotel was spotless...
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This hotel definately lives up to all the hype it is luxurious hotel with lots of elegant touches and the staff go out of their way to make you feel pampered and special
I dont know what the few...
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everything about the actual resort was excellent. the quality of food first class with the service very friendly and helpful. We generally stay in the red level which does make the holiday a little...
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Currently sat on my terrace at the Gran Melia, tomorrow is our last day of a two week holiday.
The hotel is amazing - spotless - so well cared for, rooms are fine, we have a mini kitchen but no...
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There is absolutely nothing bad to say about this Hotel. Not even the most nitpicking Person should be able to find anything to complain. Great Location directly on the sea front, The Rooms are very...
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Fifth time of visiting this hotel - will it be our last?
Let's put this in perspective, overall we love the hotel and there is nothing in respect of its general fabric that changes the perception we...
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First time at the hotel and loved the smell as soon as you got out of the taxi, well worth going into the shop to buy it.
Thomson dealt with everything and dealt with it without any faults.
The room...
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We returned last week after a five night stay in the Garden Villa .Absolutely fantastic your own pool, garden ,and butler service. A big thanks to Jose our butler who was amazing .Japenese restaurant...
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Home again after another fantastic visit to Grán Melia Tenerife . The staff are fantastic and greet my sister and I as old friends . Vero in reception is excellent and on the ball . Jose our butler...
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Location and construction and atmosphere is mostly a 5 star. Unluckily due to the hotel dimension and poor 'animation' it's very impersonal and it's hard not to feel just a number. Additional the...
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First of all this is an amazing hotel - made even better by upgrading to Red Level ( see separate Red Level review) it wasn't cheap but so worth it. We booked through Thomson Sensatori but upgraded...
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Lovely bright airy sea view room with jacuzzi - spectacular service - breakfast brilliant- wouldn't bother with restaurant however- this is a BIG hotel - and they seem to struggle to get food out...
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Just come back from a wonderful holiday at Sensatori Tenerife, celebrating a special birthday. At the hotel we booked a garden view room with a Balinese bed, although it was lovely, there was limited...
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I recently spent a week at this hotel with Thompson Sensatori. Overall the hotel was great, the building and grounds are wonderful. The room was very nice and was cleaned to a high...
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Travelled in May and were lucky to have fantastic weather, the Hotel is magnificent with lovely grounds and sea views, the food is high quality so I'm not sure why people complain about this its one...
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We have been going to the Red Level for years and indeed recommended it to friends. The Red Level has gone. It's "morphed" into the same as the rest of the hotel. Very busy, can't get seats at...
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After reading a few reviews on Trip' we were a little concerned before our stay but I had no need to be concerned. We booked through Thomson as part of the Sensatori group. The hotel and facilities...
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Best Holiday. Family had so much fun.
Value for money. I will be back. Everything met our expectations.
Very good Hotel...... very good staff and Location. Food was spot on ,drink and atmosphere were...
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In a year and a half now we visited Gran Melia in Alcala, Tenerife, for the third time and just really enjoy it. The little beach outside is lovely and has a nice little cafe/restaurant attached...
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Spent two weeks at this beautiful hotel joined for the second week by our family including 2 small babies. Emailed a couple of months ahead to enquire if rooms could be near each other and this was...
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This hotel and area is perfect for a holiday in which to relax and soak up the lovely scenery and sunshine; & to return home feeling completely refreshed and relaxed. Our room overlooked the...
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Amazing hotel, I highly recommend it, best hotel in Tenerife by far, special thanks to Ricardo at the pool concierge for his outstanding service & professionalism, a truly great experience & we'll be...
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Staff service, rooms, pools and restaurants are all excellent. We stayed over Mayday bank holiday and the hotel was very busy with local guests, this made no difference to us but some of the locals...
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Great spot and hotel. We booked with Thomsons.
The negatives are in our experience the service and staff is not up to scratch for this level of hotel . This is compared to 5star hotels I have stayed...
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The perfect holiday. A beautiful and luxurious resort. The staff were very friendly and helpful. Extremely kiddie friendly with lots of activities to keep young kids entertained, my 3 year old loved...
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Overall, very good hotel, however room for improvement..
Positives;
- Good selection of food
- Comfy beds
- Entertainment outstanding (Whitney impersonator, broadway shows, live singers, different...
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Firstly ignore all the negative comments this hotel is a Jewel in the Crown the location is superb with a small pretty village that is so Spanish with lovely little restaurants and bars that you can...
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Booked through Thomson and i can't complain about anything to do with the flight or transfers which were all on time and as expected.
The resort is very well designed and maintained with more chairs...
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We have just returned from a 9 day break at this hotel and thoroughly enjoyed it. We booked direct with hotel on a bed and breakfast basis and we received 20 euros a day credit to spend in the...
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We booked through Sensatori Thomsons and the reps at the hotel, Laura, Josh, Alicia, Erin & Georgina were brilliant and very helpful. Made us feel comfortable knowing we could go to them, nothing was...
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Great spot and hotel.
The negatives are in our experience the service and staff is not up to scratch for this level of hotel . This is compared to 5star hotels I have stayed in around the world...
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My wife and I stayed in the Red Level at Gran Melia and were amazed and delighted from our arrival; the most outstanding aspect of this hotel is its 100% commitment to service, the staff are...
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Amazing experience.
Recommend upgrading to all inclusive
Kids pool is too crowded for 10 year olds to be in
Main pool is salt water so kids were not ken to swim in the cold salty water.
Spa...
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We went end of Easter school holidays. We booked the family red level. The check in was meant to be in our room but as we arrived 7 pm it was to late. Ok after 15 minute wait a red level...
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If you want to spoil yourselves this is the sort of place for you. Choice on almost everything, places to eat, places to drink, where to swim, types of room. We had a ball on our recent trip for our...
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Wonderful staff who are so welcoming and helpful.
Food of a very high standard and variety the buffet tables have such a lot off freshly cooked foods for all nationalities. Breakfast offers a...
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Went with a friend for 100% R&R. It ticked all the boxes and more. I have been doing AI hols for years now as I feel this is the best value for money for me. This holiday was more expensive than my...
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Lovely holiday food is excellent, we stayed with Thompson sensatori on full board plus package, however we found that waiters are reluctant to fill up glasses during meals and there were cockroaches...
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On the whole the hotel is very good but you do need to be on the ball to get into the restaurant of your choice on the evening you require dine there.
We missed out on my birthday in the Italian due...
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Stunning lovely hotel - enjoyed everything - plenty of variety in food, activities , restaurants , bars and entertainment. Had a lovely time - only a few complaints - the sofa bed mattress for my...
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Had a very short but excellent relaxing stay. Very friendly staff and very clean hotel. All communal areas were spotless and smelt lovely. Had an great couples massage in the Spa which was amazing...
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We stayed Red Level at the Gran Melia Palacio de Isora the week after Easter and booked a room with a sea view.
We were looking for a luxury getaway not too far from the UK and we certainly found...
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This is our 2nd 'Sensatori' hotel after visiting the Crete one a few years ago. We had a see view room with a good view of see & infinity pool.
Check in was effortless & bags taken directly from bus...
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We booked this holiday as we have been on previous sensatori holidays and this hotel came recommended by friends.
Childcare: we booked our 2 year old into the afternoon childcare provided by...
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Let's get the main thing out of the way first - this is a fabulous hotel and we had a fabulous holiday. I would definitely recommend this place to anyone. We went in April 2016.
Its a large resort...
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Very impressive reception area with a permanent delightful fragrance. The complex is extensive and we didn't find it easy to get to our room (better signs would help). Room was clean & spacious...
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The hotel, hotel staff where excellent from the minute we arrived until the time we left. The room and food was first class, pool area and staff of pool area again first class. We had the most...
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We have just returned from a family holiday at Thompson Sensatori Tenerife, Guia de Isora, resort and have the following comments and instances for others to realise:
Airport Transfer – On arrival...
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The positives- beautiful hotel , nice rooms , clean environment and you cannot reserve sunbeds til 10am
The negatives - cannot get into any restaurants as all booked so just had buffet which is the...
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We visited gran melia for our 40th anniversary. all our expectations were exceeded, our fears unfounded. for 11 days we marvelled at how amazing the hotel experience was. we fully intend to return...
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Big resort hotel, lovely grounds and next to nice beaches. Super nightlife and good restaurants. Don't be tempted by red level benefits as this hotel cannot support boutique service. Quite a drive...
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This is a great hotel, very family friendly. Our kids had a great time!
The staff is friendly and helpful.
The infinity pool by the ocean is amazing!
Breakfast and dinner buffets are...
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This is a fantastic hotel! Stayed for both Christmas 2014 and 2015 and enjoyed every second of both holidays. We travelled both times with Thomson, so were Sensatori guests. We upgraded to a sea view...
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On first appearances this hotel looks amazing - impressive and beautiful grounds and very clean. The accommodation is very good. The problems lie in the service - we didn't manage to book a single...
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Big lesson learned. Don't book hotel through Thomson holidays/Sensatori!!! A complete shambles with arrogant disregard for customer.
Had we booked directly with the hotel I feel confident our...
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After visiting the Turkey Sensatori 3 years ago and having an excellent experience, we were looking forward to visiting the 5 plus resort on Tenerife. Sadly, we were disappointed with our experience...
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Having booked a suite and paid for red level access and paid for full board it was a disapointment that the decor of the room was tired and needed updating. There were no clear instructions for for...
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This is a super property in a superb location. It has all the facilities that one could wish for for a luxury, stress free holiday.
But it is badly let down by the quality of guest service, food and...
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Beautiful hotel, not much around it but everything is there you need and not far to Costa Adeje either, rooms are perfect and restaurants serve a good standard of food. Staff helpful. Like the way...
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This hotel is huge, but lovely. We stayed in a garden view room which was really nice and tranquil, however our friends with their daughter stayed in an ocean view room and had a view mostly of the...
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Hotel is very impressive, beautiful spacious rooms which were cleaned to a high standard. Staff friendly & accommodating. First hotel we've been in where they enforce the no-reserving sun beds before...
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An excellent hotel, with very good food, fine location, attentive staff in a beautiful location. A few days at RedLevel banish the stresses of work more effectively than anywhere else I have visited...
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We were moved here in error on a boys golf trip. Whilst this is a very fine hotel, it is not intended for boys trips. It's a place to bring your spouse or young family. It is very self contained with...
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The rooms are great and the breakfast buffet is extensive but there are a couple issues. Some of the staff are friendly, but the majority are unhelpful. We ate dinner there one night and the food was...
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Just return from 7 excellent nights at this wonderful hotel. Lost count of the number of times we have been but each time it seems to get better. The hotel, accommodation, restaurants, pool areas...
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just come back. I googled the reviews over and over before going and was a wee bit anxious but I needn't have been. A week away with a mate for a bit of winter sun and was fab. I do think thomsons...
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Hive this place a miss. Service was poor. No hot water for 3 days, management said these things happen, but not good enough. Mice in the Oasis restaurant is disgusting. After telling management they...
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Lovely hotel in wonderful location. Surrounding area being sympathetically enhansed each time we have visited. Hotel has vow factor. Restaurants good food and service. Rooms very spacious and...
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Our first (and hopefully not last) stay at the Gran Melia. Eleven nights, just before the hotel started filling up for Easter. Full board (not all-inclusive, or top-of-the-range Red Level). Excellent...
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Booked in for some winter SUNSHINE and we loved the place as soon as we arrived. Spacious, comfortable. Friendly and welcoming staff and excellent food. Choice of pool areas and well kept gardens and...
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It is a very big hotel with a few restaurants, swimming pools, a spa & gym etc added, which convenient for families with toddlers. My two and half years old son were very impressed with coloured...
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We stayed in the Gran Melia over the February half term break. My wife and I had read many of the reviews online and have two friends who have visited this hotel before. However it was a little over...
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Overall fine hotel as you would expect for the category. Red level service is very good. Had a nice suite with full sea view. Food generally quite good especially the terrace in the red level.
There...
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I stopped here with my partner Janet the hotel was better then we ever imagined we had food in nearly all the. Restaurants the food is served and tastes beautiful The rooms are beautiful very...
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This is our fourth stay at this hotel and it is as good as we had previously experienced. As a Gran Melia flagship hotel our expectations were high, and they were fufilled. The rooms, facilities and...
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Second visit to Red Level and again thoroughly enjoyed it. The quality and location of the 'drinks and canapés' service between 6.00 and 7.00pm is much improved from last year. Breakfast choices...
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We are at the end of our two week holiday at the Gran Melia Palacio. This is our 4th. Visit to this hotel. Once in 2010 and twice in 2011. We are also booked to come out again with our whole family...
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Looking forward to November when we return to see you all again. You were all amazing and made our holiday so special . Lovely hotel, amazing service, peaceful and unspoilt, cannot wait to...
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This resort was very clean and well kept and suited us perfectly with our 19 month old toddler. Our Deluxe Suite was incredibly spacious. Our toddler loved the large unheated children's pool with the...
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Excellent hotel , although we were disappointed that some restaurants were closed & the others we couldn't get into !! So had to eat out for a change of scenery !!! Annoying !! The tapas bar food was...
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First visit to a Thompson Sensotori resort, and very happy with the experience
The hotel is large, but not imposing, rooms are large, with exellent facilities and a great bed.
All inclusive - the...
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This hotel totally deserves its 5 stars. It's location is perfect, with El teide at the back and the Gomera Island in front. The structure is very beautiful. The largest swimming pool with sea water...
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OMG, the Gran Melia AKA the Sensatori Resort, it is fantastic 5 star plus all the way.
The wife and I went for my 50th birthday we had never been to Tenerife before so we thought we would give it a...
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The Hotel, rooms and all facilities are impressive and, well, palatial. We went for a week's sun and relaxation, first week in March. Unfortunately the sun only shone for a couple of hours at a time...
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Very good hotel
Friendly efficient staff
Meals brilliant and wide choices always available- limited number of restaurants open with many not available despite having advertised many and hotel only...
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Stayed here a couple of years ago, room were clean and very comfortable, the food was great and pools very clean, the hotel is very impressive. there is no beach but that was ok as there is one 5mins...
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Initial impression of the hotel is good. Room very comfortable and lovely panoramic view of pool and ocean. All this spoiled by loud music in the evening from the bar area. Food in buffet not 5-star...
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My husband and I just finished a 5-night short break in Tenerife and we stayed in this hotel. We booked the one-bed suite where the quality of the amenities, the ground and the layout are second to...
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Third time to this hotel so I knew what to expect and fortunately was not too disappointed.On the whole I love this hotel, the ambience, the staff, the facilities and usually the weather......so how...
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Don't listen to the one star reviews this place is amazing! The views, the actual hotel it's self is amazing and the vibe of the place is just so relaxed.
The only few negative points I have are...
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We had a fantastic few days at the hotel,every member of staff was helpful,courteous & friendly,the rooms exceeded expectations, every little detail had been thought about throughout the hotel,the...
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The ambiance and the staff are very welcoming. The position of the hotel is ideal if you don't want to be in the typical tourist resorts. The fitness classes are of a standard you would find in any...
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we booked a deluxe room, partial ocean view, .all inclusive. The room faced the ocean but had palm trees which broke the view slightly. we also booked our own flights (I think Thompsons are the tour...
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We ended up here on default after we couldn't fly to Egypt, but couldn't have been happier. It cost us £1000 each when we upgraded to the all inclusive option for the week. The food is by far the...
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Excellent resort with top quality service and food.... Great pools and superb rooms....... Also had great weather which helped.... Easy access to local village and local eateries and cafe.... Highly...
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Had an excellent trip having worked all over Christmas. This was our 4th visit to gran melia with Thomson Sensatori and it never let's us down.
Contacted Ana on reception before we arrived and she...
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Just back from a well needed break in the sun to celebrate my husbands birthday.On arrival we were greeted at the Melia reception by Ronald who explained clearly all the hotel had to offer and very...
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This was a very nice hotel, well maintained and lavishly decorated, in fact, the day we were leaving they had painters in giving it a fresh coat of paint. We went with the full board plus deal (not...
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We spent 7 nights in the Sensatori Gran Melia in February, this is the 3rd Thompson Sensatori resort we have stayed at and it by far the best. The resort is very well designed, and has enough to...
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We only booked a long weekend being wary of the reputation of the Canaries...and wished we had booked for longer. Although huge this is a beautiful and beautifully kept hotel.
Reception is very...
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Its a fantastic hotel with great variety in places to eat, lovely pool area also and lots to do and see if the surroundings area. Fantastic array of sporting activities also available, There's also a...
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Third visit and still most enjoyable with lots of magical touches!
The setting still retains the wow factor albeit there are a few tell tale signs of wear and tear.
The service remains very good...
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This was our first time at a Sensatori resort, we had heard many good things so had high expectations. We wanted a guaranteed good holiday with good food, comfy bed and good weather and overall this...
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Peaceful relaxing week, only let down by food being 'only average'.
Not a lot to do when it rains either otherwise the pools were good, rooms clean well maintained and easy to live in.
Evening...
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Excellent resort, large (too large?) complex which provides everything you need. Excellent Clarins Spa. Nice little town - Alcala - with good restaurants nearby. Ideal place for excursions to the...
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the fitness room is far too small for such a big demand
two out of 6 machines for cardio where not working
it is not convenient that the sauna and indoor piscine are not free of charge and or to be...
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Beautiful resort when judging by the facilities... For families with small children, the place is good as there is a childrens pool area with life guard on duty. The resort has a beautiful lay-out...
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Travelled as family with husband, 3 and 5yr old kids.
Hotel setting is gorgeous, rooms are lovely, although some sensatori guests advised they are treated differently to gran melia guests.
Family and...
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My husband and I stayed in in the Red Level adults only part of this enormous hotel. From the moment we arrived we were made to feel special with personal greetings from the staff and a one to one...
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This is our 6th visit to the Sensatori Gran Melia and it still remains a high quality hotel, unfortunately the full shine has been taken of the holiday by the lack of maintenance and upkeep of the...
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We travelled as a family, myself, husband and 3 year old son. Overall we had a lovely week! During the first couple of days I found it very hard to find fault with this hotel but as the week went on...
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We felt pampered and special from the moment we arrived. We booked directly with the hotel. The staff are so welcoming,warm and friendly. Nothing was too much trouble for them. The environment...
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Normally after a 10 day holiday I am ready to head back home, but I could have happily stayed longer at this hotel. Wonderful staff, fabulous hotel. Thank you Gran Melia for a truly unforgettable...
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We spent christmas in Teneriffe in this Gran Melia Palacio de Isora Red Level. I just loved it. Quiet and peacefull stay. Special thanks to José who took very good care of us. There are several good...
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I've just returned from a week's visit with my husband staying half board. It was our first visit to Tenerife and the mild dry weather was welcome after all the rain in the UK. The Island was also a...
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it wasn't cheap at all, but we were so pleased with the service and facilities we had! The Families lounge was surprisingly big, clean, offers a great, well equipped, and friendly kids club with...
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Arrived 26th January for a 10 night stay- with my husband and 8 month old son. Booked through Thomson as part of the full board plus which means we needed to pay for any drinks we had other than the...
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We have just spent a week at this amazing hotel. We specifically chose it as it catered for babies. It was our first family holiday abroad with our 7 month old so I was apprehensive about how it was...
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would recommend this resort to both couples and familys, lovely hotel and fabulous staff, we stayed at the red level, breakfast was great, the open bar and canapes late afternoon was stunning as you...
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feel compelled to highlight disappointing experience at check in reception with Lara an assistant manager. In reply to my polite request asking if there was any chance of a sea view room his...
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We planned a holiday in Mexico and at the last minute we had to transfer to the Grand Melia,(Sensatori) in Tenerife due to the problems in Mexico. We could only get 7 days and we were hoping for 10...
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We have been lucky enough to stay in this fantastic hotel four times. You are instantly impressed when you walk into the reception area to be greeted by the familiar vanilla/ jasmine smell I love it...
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Once again had a great time. At least this time we were acknowledged as returning guests. Osvaldo in the Pangea is a godsend to the hotel, he always greets us with a big smile. This is a beautiful...
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Amazing hotel in fabulous setting. Friendly, attentive staff. Great pools and plenty of space. Never had to fight for a sunbed. Completely relaxing break for us and will be back. Might even bring the...
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We spent Christmas time in this hotel. The hotel was large with 600 rooms, but still without feeling of rush. We could always find sunbeds in the pool area, which was beautiful and the pool was huge...
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Many people have written detailed reviews of this hotel and mainly in the same vein - all quite favourable. I have to mostly agree and won't add in any great detail to what's already been said...
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We had a very good vacation, we stayed in this hotel for 10 days. Family vacation, traveling with friends too, so a bunch of kids, that had a great time in all swimming pools available for...
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Positives are the location to the nearby town with lots some decent restaurants and the room. Negatives the breakfast, the sunbeds not having mattresses and the 'reserving' situation. Apart from the...
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I had to give this hotel a perfect rating, although there are some things I thought could be a bit better. The hotel is very grand and well decorated. Our room was very clean and we certainly enjoyed...
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Had a week here 6th January and absolutely loved it. The grounds are spotless the room was amazing. We had a room at the back of the resort which was a bit of a walk to the restaurants etc but...
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We visited 2-9 January. A nice escape from the cold of the UK during the winter. We stayed in a room with partial sea view. the room was lovely - spacious and well decorated. \Bathroom had a large...
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We stayed here for 10 nights in early January. The reception staff were extremely friendly and efficient on check-in which was a great start. The room was spacious with a very well appointed bathroom...
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Beautiful hotel, very large room with a wonderful bathroom. Clarins beauty products. Pool was huge and lovely. Very kind staf. I would recommend this hotel if you like comfort and luxury. Lot of...
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hotel overall were good just could do with staff or a rep on the coach as we had no instructions on where we were going and when we got to the hotel. the receptionist are not very clear and...
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Having been to this hotel a number of times we should be fairly sensitive about how well the standards are being maintained.
So it was somewhat surprising to us to find that everything just gets...
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We booked through Thomson. There were 7 family members ranging from toddler to teenagers to grandparents. We have all enjoyed equally though having different needs and interests. We previously...
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OK so we've just returned after a week in a one bedroom suite here, and we would go again and again in future virtually without any hesitation (ok yes, a similarly good price would matter). This is a...
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Superb hotel, plenty of options and very friendly without being pushy.
The surrounding area is very Spanish, not commercial at all and the two contrasts work very well together.
Best hotel I've...
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Isora Restort lived up to all of the reviews I read before going. This was a nice vacation for my wife and my 8 year old daughter. The hotel and grounds are first rate and the staff went out of...
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a dreamhotel with verry nice rooms and perfect service , the salt pool is really amazing only are there no sunbeds ......... the snack restaurant on the infinitypool serves great disches . the...
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just returned from a fantastic weeks holiday in this gorgeous hotel only 40 minutes from the airport and the first drop off! - something for everyone albeit in january it was more peaceful than i...
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Lovely hotel, rooms are 5 star, staff are lovely, the only thing I didnt get was the huge pool that you couldn't lie round? you are behind bushes on the grass, only lasted one hour lying in the muck...
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We spent a week over the New Year and had the ideal combination of happy and efficient staff, lovely room, and superb weather. The hotel is impressive and very extensive, with the longest pool (one...
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This is my third time at this hotel and my last our first visit excellent no problems,on our second visit given a dirty room also shower leaked flooding the bathroom also very dangerous,room 2086...
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I visited the hotel with my 7 year old son and we had an amazing time. There is lots to keep everyone happy and food to make sure you leave heavier them arrived.
Food.
Generally enjoyed all the...
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The rooms are beautiful. The hotel is beautiful, with the biggest pool in Europe. The water in the pool is really hard to swim in. You almost float, and it actually is a bit frustrating for those of...
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arrived at the hotel 10pm after traveling all day no drink offered or available, told although on all inclusive basis had to order water from room service at extra cost, we had 7 rooms mice in 2...
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Overall it was a very good holiday. Too big for us and more for families. New Year's Eve was very disappointing .If you didn't go to the special meal it really was no different to any other evening...
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We had a really relaxing holiday, thle weather was warm and sunny all week.
The food in the hotel was fabulous with a fantastic choice of hot and cold delights.
The room was spacious and...
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Beautiful structure, beautiful ambiance, but too few baths products , no body lotion! Too few towels in the bathroom, lack of service and no pampering at the pool. Much more expectations regarding...
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We stayed here for New Years Eve for one week. We had a small issue on the first night with our room which was handled amazingly by the staff and hotel manager! Not only were we moved but we were...
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We stayed at the hotel in October as our normal hotel the Bahia del duque was fully booked, despite the hotel being further away, the amenities were better and the pools for the children were far...
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As I live on the island, when I need pampered I drive the 45 minutes to The Melia Guia de Isora Palace and know I'll be happy; the fact that it's adult only is a big plus...... also, arriving at the...
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Outstandingly friendly service from all staff encountered on this stay. Excellent service at all the restaurants attended. My partner has a severe garlic allergy which makes eating out anywhere...
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I can not find any fault with this hotel and there staff, the hotel itself was outstanding the rooms were massive and so were the beds. The staff were excellent always smiling and happy to help...
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The lovely things about this hotel are; superbly clean, friendly staff, good food, visually stunning public areas, such as the pool and a beautifully clean promenade and beach. The really poor...
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Having just returned from this hotel I felt I needed to sing its praises.
Upon arrival we were blown away by the beautiful lobby. It had been dressed up for Christmas and there was a huge tree. Our...
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An honest opinion:
Rooms: Perfect. We had a suite and a deluxe sea view. Both were well equipped, clean and couldn't have been better. Tea and coffee available in rooms as well as a fridge.
Room...
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We travelled direct through Melia, had a lovely large suite, cleanliness of the room could have been better but any complaints soon rectified. Service was excellent and very easy to call for any...
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Would highly recommend the Red Level experience adults only, staff were fantastic, hotel was of a very high standard, rooms were very well thought out (would go for deluxe sea view with large terrace...
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Wonderful Hotel in an area not visited before in Tenerife and the village of Alcala in totally
unspoilt .
Breakfast was superb ,however the food at lunch first day was bland ,which did us a favour...
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good value for money in the red level , quiet atmosphere and good food exept the oasis.rooms perfect , somethimes you have to remember the staff because they can forget what you asked.. i go back...
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staff very helpful and efficient.My wife and I spent the most wonderful ten days here.It felt like everybody involved with the hotel really wanted you to relax and enjoy your holiday.All the other...
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Lovely room,with luxury bathroom ,rain shower,large bath. speakers also inc!
Beautiful bedroom with our own private small garden, but dissapointing as garden did not get any sunshine :-(
Food Fab...
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We revisited the Gran Melia about two years ago and enjoyed it immensely so returned on Dec 3 2015. The bedroom left a lot to be desired, the sofa that doubles up into a bed was awful. When you sat...
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Just returned from a week long stay and throughly enjoyed evey second of it 😊
The hotel itself is huge and palacial in places - very stylised and has plenty of open space to enjoy its brilliant...
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I am currently staying here on a full board plus package with sensortori. This hotel has the wow factor indeed it's beautiful and the staff can't do enough for you. Our room is big and very well...
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Went to this hotel on 1st December lovely hotel but first room we were given after 5 hours in there smelt of sewerage was awful room no 5032 we rang and reported and within five minutes bellboy was...
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Have just returned from a weeks stay at this superb hotel. We travelled with Thompson on a full board plus basis.
On arrival at the hotel, we were greeted by the happiest receptionist, who was very...
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Went back for an end of summer family holiday. Children of 2 and 4. Been in March, June, September and November. Summer months definitely better for atmosphere, weather and large lagoon pool...
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We visited this hotel at the end of August. 3 adulst and 2 kids 3 and 5 years old. It’s a mixed experience we had in this hotel.. On our holidays We stay in 5* hotels only and this Hotel design and...
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We had a great holiday. Superior room with sea vieuw. Really big room. Everything you need. Lights a bit complicate. We were just above the fish restaurant. Smell of the grill. The breakfast buffet...
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I will return soon. The best staff ever, great and huge hotel with all kind of excellent services. Red Level area staff and services make a huge difference and went over my expectations. Top confort...
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Returned to this hotel after 4 years for a 2 week break - we were impressed then but we won't return again!
Don't get me wrong the buildings, fountains, reception & infinity pool are all very very...
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Booked to come here with my 4 month old to escape the cold and for so R&R. We had a wonderful stay. Lovely big garden room with Bali bed.
Restaurants were excellent great choice of good and we...
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I'm a member of Club Melia and traveled here on a gift voucher for my honeymoon. i've been to other melia resorts - specifically Punta Cana in the Dominican Republic. The service here is very good...
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The Hotel was lovely the staff were extremely helpful, nothing was to much trouble. The room was lovely but the bed was so hard I couldn't sleep very well. But that's a personal individual choice, my...
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Certanky not 5 star. Buffet like canteen. Very noisy and as we didn't have children would have liked more adults only sections. The hotel is big enough to do this. We were kept awake with crying...
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I have stayed in this hotel 5 times and it always delivers! Breakfast is just superb and we always get a personal service every time we go. This includes calling us by our name, a room upgrade and...
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We have been to the Gran Melia Palacio Isora in Tenerife about 12 times on our own as a couple and with our children and grandchildren
Everyone is catered for in this hotel if you want to just relax...
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Hotel has excellent pools and facilities. But the only critisms are the drinks are cheap. You can find better Sangria in Tescos and other super markets and the customer services is poor!! Very...
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Booked Red Level, as wanted an adults only environment. Staff were attentive, although tried to pitch the 'Melia Club' on a number of occasions which we weren't interested in. Room was on the 4th...
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Comfortable rooms and beautiful garden.
For families with and without children fit thanks to the Red Level.
Staff spoiled you from the first to the last moment !!
Neat and clean rooms.
More than...
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We have visited this hotel 3 times via Thomson and really love the atmosphere and surroundings. The choice of restaurants is good, and the booking system (via terminals near reception) is fine once...
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We ware here for the second time and the atmosfer is fantastik for families with childern.
The restaurants are very good en with a great service.
Just the peaple from the Meliá time shearing of was...
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This hotel/resort still gets our vote. We've yet to find another hotel that offers a level of luxury for adults with a laid back, welcoming atmosphere for children. It makes holidaying with a 5 year...
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These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinions of either Canarias.com or Tripadvisor LLC
5
En general muy bien,poco o casi nada detallistas en los Anversarios
These opinions and critics were subjected and belong to travellers who stayed in this establishment.These opinions do not represent the opinion of Canarias.com
7/28/2026 5:05:52 PM
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